I had an appointment for my car to get an oil change and tire rotation. Arrived on time and the tech advised they were about 45 minutes behind. My appointment was at 2:00P. That isn’t surprising, since five minutes behind at the start of the business day could easily lead to 45 minutes by mid-day. Unfortunately, I was unable to leave it so I had to make alternate plans.

Felt as if getting scammed into many repairs on my daughters vehicle during a routine safety inspection, totalling around 6000$, ya wow, after getting another inspection to the day before at another reputable shop and only needed around a 150$ repair for the inspection to pass. You can figure out the rest of the story just by looking at the numbers, very dissatisfied customer that wont be going back for that kind of business practices.No thanks DobbsThumbs down very disappointing service and management for allowing that insane estimate for parts that wasnt in need of repair or in any danger to not pass a safety inspection.

Extremely dissatisfied! Took my truck to get inspected for safety and was told my wipers need to be replaced and my horn doesnt work. Quoted at $130 to figure out why my horn didnt work and I told them no because I knew it worked. When I got there I tried the horn, worked just fine. Had to show the mechanic that you just need to press the center of the steering wheel to honk the horn. The wipers that needed to be replaced were ripped half way down, this was not the case when I left my house or when I had my windshield installed a few days prior.Justin who I talked to at the counter however was very polite and had good customer service skills.

Got an oil change,safety&emissions dome they did a good job

Great staff! Even let me storm out of there when they wouldnt move me in front of all the other patiently waiting customers who were there before me. At the end of the day, even. Can you believe that?!? Lol couldnt help me this time but ill definitely be back.

Chris was very accommodating and ordered my tires quickly with a days notice! Thanks for all your help.

Justin did a very good job explaining what we needed and working up our quote and then making our appointment. Mike and Chris took wonderful care of us when we had our tires installed. They were very busy, but quite efficient and professional. We were very impressed for our first visit. Will recommend this place.

This place is great love and the workers are amazing. The place to go for anything dealing with your car

Excellent service! The guys at the front counter were exceptional. They assessed and fixed my problem right away. I was provided with options, but no pressure to buy. Thank you sooooo much, the Jeep drives much smoother now!!!! 😊

Got my emissions check done promptly and painlessly.

Got my car back on Saturday and yesterday(Monday) my check engine light came back on. Took it back today andwas told it would be another 2800+ after just paying 2100+ on Saturday, and they had my engine 75% disassembled, yet couldnt find the problem I took it in for today?? Seems to me like they just want to see how much m I need thay can get from folks

Always receive quality service from these folks.

Watch out for this place especially if you’re a female. I was working out of town and they royally ripped off my wife. When I called the manager Bill over what he did, he not only lied to me, he implied my wife was the one lying. Fortunately I was working several hours away and had time to calm down. I wouldn’t buy a valve stem from Dobb’s or Bill Drummonds. We’ve never had this bad of an experience from any other tire place. Just be careful.

I hate being that guy who walks into a restaurant 10 minutes before close, you know, after everything is clean and orders a sit down meal. I had a pressing matter with my car and though I arrived as quickly as I could, it was still pretty close to close. The crew at this Dobbs location got me in anyway and took care of all and were very friendly throughout. It was nearly half an hour after close when I left. That is good customer service! Thank you to the Festus Dobbs crew!

Dobbs is a great place to get your car serviced. They are professional and friendly, and always take good care of my vehicles. I am so thankful we have Dobbs in Festus, Missouri. Thanks Dobbs team!

They got me in and out with my repair in no time. Great service and great pricing. I love this place.

This store was absolutely amazing from beginning to end. We found ourselves in an odd situation. Owning our vehicle less than 24hrs and somehow a nail ended up in the sidewall. It was unfixable. The vehicle a 2021 and no matching tire to be found anywhere. They went above and beyound to get this tire and take care of us. We will be back. Thanks guys🙂

Great service! Took my Jeep in for an oil change and emission/safety inspection. Very polite service tech.

We have to get them to fix our tire because we ran over a screw in our driveway after the people fixed our electric.

Such a great experience they were fast and easy and was able to squeeze me in first thing in the morning without a appointment

I came in today to get a new battery. They were very friendly as always. They had me in and out within 15 minutes! Very happy with the service I received.

I was very impressed with the price and how helpful chris was in helping me choose new tires for my next visit. i will definitely be choosing them for all my tire needs from here on out

I strongly suggest taking your vehicle here for whatever it needs. They’re a little expensive but they stand behind their work and it’s always done right. I tried taking my truck to a small shop this last time to save a few dollars, they messed my truck up so bad after having it 16 days I ended up having it towed to Dobbs. Within 24 hours they redid everything the small shop did correct and had me back on the road. I won’t take my vehicles anywhere else!

Great service!I dealt with Mike (Service Manager) for a particular part I needed for my car. He found the part, called me multiple times for updates and had my car taken care in a timely manner.Thank you to your whole team as everyone was fantastic and very professional.

Excellent attitude toward customer service. When I was stranded with my convertible top down, they cleared my vehicle codes, put the top down and got me back on the road to the dealership for service and wouldn’t let me pay anything for their time. No business in it for them, but I’ll be back! Professional and courteous staff!! Kudos, Dobbs Team!!

Nice people they answered all my questions and gave estimate and even aired up my tires very nice

They were very knowledgeable and very up front about everything. I totally appreciate the the honesty. Also they had my car done in a timely manner and a great price

They took over an hour for a 20 minutes job. They stamped my paper stating Id be in the waiting room. They made me wait an additional 45 minutes because they couldnt be bothered to check their own waiting room. But they tracked down another client. Rather than apologize, they said they called and I didnt answer, which is a lie. I pointed this out but they still didnt think to be considerate and apologize. I have former family that used to work here. The new management and work is a joke. My car still wobbles. Invest in anywhere but here.

Great service and prices.

They are always so great here! Made an appt, taken on time and out quickly! Thank you Bill Drummond!

Have used them twice now professionally for the company I work for. They are very clear about their products and services, and if you feel as if you dont need/want what they had suggested, they do not push it beyond that.

Great experience! Super-fast and very friendly service!

Fast and friendly. I needed an emissions inspection. Was in and out in 30 minutes.

Fast and reliable!

Great service and great product! They were very polite and the cost was exactly what they said with no hidden prices!

Very friendly staff and quick in and out appointment based service.

Probably the best Dobbs in the area. We always have good luck when we bring our fleet vehicles here.

Great at fixing tires , I just got a valve stem fixed , an they found out I needed rear brakes as well . They took me out into the garage and showed me , but I am capable of fixing my own car . Appreciate them finding it for me though .

Always a positive experience.

The associate Logan speaks eloquently and is very professional took the time to explain the important decisions I needed to make. I felt well informed came in at a busy time and still made it out within a hour which is outstanding to me considering how long waits can be at other shops.

I had a tire emergency and from out of town. I called them on a Friday night right before closing and they were able to put 4 new tires on my car and have me on my way before noon on Saturday. Justin and mike were very professional and thorough. I recommend them highly! And their prices were great!

Came in, off the street, and they took me right away for an oil change. Very polite and courteous! Provided a very thorough analysis of my truck and identified issues that I will need to address in the near future.I Have been there before and I have total confidence in their professionalism. All interventions and observations are documented.They forgot to reset my “oil change needed” system requiring me to return. I was very satisfied with the service provided by Dobbs.

WOULDN’T EVEN LET ME PAY! Amazing. I went in with a flat tire. Turns out it was a goner. They fit me in fast, put on my donut for me than then didn’t charge me a dime. Wouldn’t even let me pay for the labor. Amazing! I’m a fan for life!

Took my car in for an oil change. Went to breakfast and barely got out of the restaurant when they called that it was done. Good and fast service with a smile. Highly recommend.

I notice that a lot of auto shops try to upsell me and make me pay for unnecessary work or parts. This is the only place Ive been that doesnt. Theyre honest up front about whats important and what can wait. Very friendly staff and they answer any questions I have happily. I also love their warranties, you really cant beat them in my opinion.

Ive heard horror stories from many people about dobbs but Ive yet to have a bad experience at the festus location. Bill remembers my name. That means a lot. I take all 3 of our vehicles here for any work I dont want to do myself.

Quick service with great customer service and affordable prices! Very helpful and knowledgeable. Will definitely use again!

They told us they did a software update. We was told by the dealership they aren’t cape able of doing this. We took our car there several times to get it fixed and never fixed it right. We took it to the dealership where it got fixed the correct way. Will never go here again and will tell everyone I know not to go here.

I am never disappointed with the way I am respectfully treated. There has been a few times when these gentlemen have gone above their duty lines to give me the assistance I needed. They are very clear in their explanations and thorough in their work. I value their knowledge and experience.

Great job had me and my Tractor back to work in no time Thank You 😊

Very good job done by Dobbs. Got me in at the appointment time. Reminded me of the good service I use to receive 30 years ago. Very pleased with the services I received today.

Very professional and friendly. Had my tires replaced (having appointment helped) and was on my way.

These guys know what they are doing! I took my car over there for 2 inspections and they had it ready for me in 30 minutes! Im thoroughly impressed with the quality of customer service you provide and I will use you again and recommend you guys in the future! Thanks again!!

I went to Dobbs to get my car inspected. Had an appointment. When I went in the store was clean and the associate was friendly and efficient. I was out of there in about 20 minutes. I would recommend

I have been to this location a couple of times. The staff has gone above and beyond to help me with questions, price and work done to my vehicles. Highly recommend and will return without hesitation.

Identified a problem with my rim, wasnt able to fix due to welding required(they are not a welding shop). Didnt charge anything! I will be going back for all my tire needs. Customer service was great and service was quick.

Just left store. Went in to get tires rotated. Had misplaced wheel lock lug socket again. It came with the car when I bought it. Always has been a hassle. Jason, my mechanic, was able to remove the locked lugs and replace with regular lugs. He also rotated and balanced my tires. He should be commended for his excellent service. I will recommend this store to everyone.

They did a great job.

All excellent service. The tops on oil changes and other auto repair . I always visit when needed. Stay opened.Dont know what I would, and our locals customers if we didnt have you in our town.

Great service and discounts. The guys were sweet, understanding, and got my car tire situation squared away. Thanks guys!

My son had a blow out on the way home from school for Thanksgiving. He got the spare put on but tire could not be repaired. The Dobbs closest to where he was was booked until 8. The location in Festus was an hour away. Chris ___? Said he would stay one hour after closing so my son could make it home. This is amazing customer service!!!! Wow! His customer service makes me want to be a Dobbs customer for life. Thank you, Chris! I hope Dobbs recognizes your fantastic service. This mom sure appreciates it.Sandy DuncanCape Girardeau, MO

Excellent customer service experience. Work performed well and quickly. Very professional service people.

Great friendly and fast service. I always feel comfortable with this Dobbs. Being a woman sometimes other places will sell things that you dont need this place will be up front and honest if it really needs to be done or can wait or doesnt need to be done at all.

All the people at Dobbs were respectful, helpful, and kind. They clearly explained all issues with my car and provided several repair options to fit my financial range. I greatly appreciate there professionalism and hard work. Thank you for everything!

They were kind, and fit my vehicle in without an appointment and completed the job in a timely manner. I was impressed with the customer service of the employee working the counter. He was professional and handled issues and confrontation from other customers calmly and adequately. They’ve definitely got my return business.

They have the tools and the talent to make a stressful time completely go away. Efficient diagnostics, good communication, trained staff equal a quick repair. This is my third experience at this store. Nothing but the best to say about this location

This was the most efficient service I have ever had at an auto center. They were quick, friendly, and did a great job! Thanks for the awesome service!

I’ve been a regular customer for years because of their great service. They are always ready to help. I very much recommend them!

Great experience yesterday. Staff was professionally, service was great and they were not pushy on sales. I would recommend this company.

This place is amazing... My 19 year old son broke down yesterday in route to Illinois and they worked all day getting him safe to finish his travels... They were sympathetic and kind and didnt break the bank!! Thank u so much for taking such good care of my son!!

Great customer service experience . I went in to get my emissions test done on my car and they got it done super quick . Everyone there is very nice and willing to help .

I needed an inspection and they got us in right away, and was very polite and professional, I will definitely come back.

Came in for tire rotation and balance, showed up a little early and got me checked in early. Got out in 30 mins of appointment time.No BS. Straight forward, will be back for future needs.

I was. Passing thru with my RV and had a tire failure Bill and the crew at Dobbs tire and auto got to work ASAP and had me on my way in no time great service very knowledgeable I noticed the tech using a torque on the wheel lug nuts never seen a shop do that before very thorough

Was my first visit for an oil change. Staff was very friendly. Facility was super clean. This will be my new car preventative maintenance place

We were out of town and realized our tires needed to be replaced asap. Dobbs didnt have the tired we needed in stock, but ordered them, had them delivered, and replaced them that same day. They went out of their way to make sure our family was safe with new tires.

The service was great. At no time did I feel I was taken advantage of. Very friendly service and I was given professional advice. I will return.

They were prompt, very easy to deal with, and extremely proffesional.

This Dobbs failed my car on inspection for needing tires, wouldnt let me ask the inspector which tires needed to be replaced, went home and researched it and the tires I had on the car were perfectly fine to pass inspection. They also gave me a 2 1/2 year old tire when I paid for new ones (which lasted 20,000 miles). The employees are rude and one tried telling me the clutch on my truck was slipping when he killed it in the parking lot. All I can do is laugh at these guys

Got me in for my appointment same day (actually 20 minutes after I called). Excellent customer service and so fast!

The workers are always so friendly, and never try to fix something that isn’t broken. We’ve been going here for years and will continue for many more. Thanks guys

Had a flat tire when I left work. What could be worse right. Got the spare on and drove to Dobbs to get the tire repaired. It was done quicker than expected and they even put the spare (full size spare) back under the car which was a pleasant and much appreciated surprise. We were dreading put that darn thing back on. Thank you Dobbs of Festus. You made a bad day turn into an great evening.

Mike was totally above and beyond on his level of service to me as a customer. Patient, polite, knowledgeable and helpful.

This was my first oil change at Dobbs. But I have taken my car there for a second opinion a couple times. Every time i have been there staff has been great and extremely helpful. I will be returning. No questions asked.

Great place to do business. Bill and the guys know me and provide great service

Best tire shop in this town

Took car to dealership and was told that they couldnt get me in for a week. Dobbs got me in and out in just a few hours. Prompt and very courteous

Got me right in and out in no time at all

We take all of our cars here for inspections. They are very friendly and helpful every time. I would definitely recommend them. Service is outstanding.

They ordered me a set of 4 tires the week before my appointment, got me in right at my appointment time and had me in and out the door with 4 new tires in less than 30 minutes. Very happy with the service provided.

This place is by far the best for anyone with car troubles. The customer service is phenomenal and the employees do the best job possible of taking care of your car.

Honest and reliable. When they say fixed forever they mean it. Had the same part replaced 4 times at no charge due to faulty parts. Wont go anywhere else.

Ive been going to Dobbs for years, and this location is my go to. They are always friendly, helpful, honest, never pushy, and they do excellent work. Plus theyre quick and make everything a breeze!

I like the ability to research online available tires for my car and placing order online was easy. During installation, worn struts and one ball joint were found. Quote was given and price for parts was less than what I could purcase locally. Installed next day and alignment finished. And I like the parts/labor guarantee. May not be worth doing my own work any more! I will be back.

Shawn hooked it up. He used minimal weights to balance my tires. If you are into off road type applications go here and ask for Shawn. Not an easy job due to the size. I will have them check my alignment soon. Stay tuned!

I was traveling to a funeral from St.louis to Little Rock Ark and caught a flat in the middle of the night on the hwy. All of the local tire shops were closed and NO one in the area carried my size tire. I had my vehicle towed to the Festus Dobbs location that evening to see if they could help me get back on the road. The following morning I went into the store and explained my situation of trying to make it to this funeral which is 4.5hrs away, but they also did not have my tire in stock!!!! The salesman said it would take a few hours until they could even get the tire on site then maybe another hour or so to put it on...So with that, I clearly knew I wouldnt be making the funeral..But to my distrus surprise 1 hour later I received a call that my car was ready!!!!The manager at this location sent someone out to personally pick my tire up and bring it to shop so that I could make it to the funeral...I was more than shocked and surprised, I was so over joyed and excited that I literally hard no words to explain how much I appreciated what these guys did for me..... Words can not explain the gratitude and respect I have fire them and how they helped me in my time of desparation..... I truly do appreciate the guys going over and beyond for me. Thank your so much.

Their mechanic damaged the cars tire pressure monitor system. Dont believe them about standing behind their work. They claimed that all four sensors coincidentally failed at the same time and immediately following their work. No problems with the car for four years before taking it to them. Watch out for the up sell and added work as well.

Oh my goodness, this is the slowest, most unorganized business Ive ever dealt with. Ive taken my vehicle there twice now and will never do it again. The workers are clearly unqualified to repair rims or minor vehicle problems. They cant even figure out how to measure my rims. I had to do it myself. They both times had my vehicle 3 days before even looking st it. I had to call repeatedly. I just dropped off my vehicle to get an oil change and new spark plugs 3 days later they still dont have it ready. I was told to pick it up finally at 1, I got there at 2...not ready, then I come back. They make me stand there and wait while they take several phone calls. Its just a mess. What kind of tire and rim place doesnt know how to measure rims?

Very courteous and professional service. Quick and efficient. Thank you

Called and asked the Manager if he had my Tires in stock. He said yes. Arrived 15 minutes later and was told they had to be retrieved them from the warehouse. -3 Stars for the miss information. Dobbs wanted to schedule me for later in the week. I explained the Manager just told me on the phone he had them in stock and I was on my way. The employee was apologetic and had the tires in his store by 1:00pm that afternoon. Once they got the Tires in stock the install was quick and hassle free. +2 Stars.