user
Compass Self Storage
2641 Bailey Rd, Fernandina Beach, FL 32034, United States
Appearance
Compass Self Storage
Comments
Le
Review №1

Compass Storage in Amelia is amazing. In my life I have had the need for multiple storage units both for personal and work and between Compass and Brookethis has been the best experience ever. Don’t hesitate using them.

Am
Review №2

Top Tier! Hunter and Brooke at Fernandinas Compass Self Storage go above and beyond to make you feel like family and support you in all your needs. We recently moved and experienced changes to our plans almost everyday and they were there to help in every way with each change and they helped us by making suggestions that saved us money. We are forever grateful for this awesome team!The facility is super clean and well maintained and met all of our needs. I highly recommend Compass and will be using their facilities again.

Su
Review №3

Great customer service. Very accommodating in helping us with our storage needs. Facility is always clean.

Fa
Review №4

Both Brook and David are very kind. They helped us every step of the way after we moved to FL last fall, and made us sleep well at night knowing we were well taken care of . Not only were they professional and running a high quality of customer service, but also very flexible, creative and willing to go out their ways to help each of their customers. Under their management, this storage facility is a top torch ! It is clean, well lit, convenient with elevators and carts , just extremely well organized and managed ! I actually had to move all my belongings from another storage to this one , what a night and day difference ! This is the best storage facility in Fernandina Beach, Hopefully my experience can help people avoid my mistakes and make the right choice at the very beginning when they need to find a storage facility in town.

Th
Review №5

Brooke was so helpful and efficient and just a pleasure to work with! She and David have both been so helpful throughout the year. The units are dry, clean and secure! Best storage around!

Je
Review №6

Awesome customer service from Hunter at the front desk! He answered all my questions and made this an easy process for me as a first timer! Would use them again!!

Jo
Review №7

Believe the reviews! Brooke and Hunter provided excellent help and service in securing my unit. The facility is secure and well kept.A big thanks to the team at Compass.

Do
Review №8

The manager was friendly and helpful with meeting my requirements for storage. Brooke found me a good unit and worked with me on cost per month. The facility is clean and is in a good location close to where I will be living.

Be
Review №9

Coastal Storage was extremely helpful when we needed a storage facility after my mom’s death. They easily worked with my sister and I both who live in 2 different places. They were extremely helpful with every question or problem we had.

Ch
Review №10

Terrific experience each time, strong customer focus and can-do approach. They help you problem solve and the staff adds value for customers. I highly recommend the company and facility. Wish all companies were as good to work with!

Cy
Review №11

The management of this facility is excellent. They are helpful and go beyond to make sure everything is above expectations. The facility is very clean, well lit and easy to move about. Brook is very helpful solving an issue that might occur. She has helped during a difficult time. This is the best company I have ever dealt with for storage needs...I highly recommend using Compass Storage.

Su
Review №12

This is the second time I have rented a unit at Compass. Very kind people and the building is always safe, clean and secure. I highly recommend them.

Je
Review №13

Brooke made my rental truck reservation a breeze! She was extremely helpful and went above and beyond to find us the best deal. Thanks for everything, Brooke, especially for your patience and professionalism! 😊👍🏻

M
Review №14

Probably the best storage experience we have ever had!

Ji
Review №15

Customer service over the top. Brooke the manager was outstanding with communication, extensive information, tour of facility and excellent follow up. The facility is in a convenient and easily accessible location, clean and safe with good lighting and camera security. Highly recommended.

Ni
Review №16

I had a great experience, especially with Brooke being my point person! She was fantastic and extremely helpful. Her communication and customer service was spectacular!

Ga
Review №17

This is a terrific business! Brooke went out of her way to make sure everything was taken care of! I held off to write this for about a month to see if everything was as it seemed. If ever I needed something, Brooke and the other employees were always there. This storage facility is clean, up to date, professionally run and its always about the customers needs. 5 out of 5 stars!

Ka
Review №18

Excellent storage facility! Great location, always clean and well kept. Easy and safe access. Staff is wonderful! Brooke and David are always helpful, thoughtful and work with you to assess your storage needs. We are very satisfied with the facility, with the staff and recommend both highly.

Jo
Review №19

Brooke and David have been excellent in their professionalism, support and responsiveness as what is a difficult time for myself and my family (my husband recently passed away, suddenly, and we had an urgent need to deal with everything in storage, while based out of Scotland). The units and building itself and spacious, clean, well-lit and in an ideal location on the Island. I highly, recommend the team at Compass Fernandina Beach, and the company too.

Am
Review №20

I had an amazing experience at Compass Self Storage!! Friendly, courteous, and beyond helpful. Helped me find exactly what I needed and it was nice a quick process. They ALSO marched a price I was quoted from another storage unit facility and got me a great unit that day! Called many storage unit facilities, but by far had the best experience here. Can’t say enough about my experience and how helpful and courteous they are here. If you need a storage unit this is the place to be! Thank you guys!!

St
Review №21

Were new to the Island and needed a place to store our items. Compass Storage is in a convenient location, so we went for it. Our first interactions were with David, over the phone. He was extremely friendly and helpful. When we arrived, Ms Kelley checked us in and registered. She was also extremely helpful and very personable. The entire place was clean, quiet, and easy to access. We are very pleased with our experience.

Su
Review №22

Brooke couldn’t have been better. She was a great help and made our storage rental so easy & convenient. We would give her 5 stars !

Ka
Review №23

I needed a storage unit for our move and didn’t know where to start, Brooke and David at Compass Self Storage on Amelia Island were so informative and made this experience so much less stressful after buying our first home. We’re excited to spend the next few months with them and completely confident our belongings are safe in their hands. Thank you Compass Self Storage!!

br
Review №24

I work for Big Guy Movers and we were taking our customer out of her storage unit here. Brooke was extremely helpful making sure that everyone moving kept moving. She made sure that everyone had carts and even gave everyone ice cold water. She definitely went above and beyond her job duties, was very friendly and had an amazing attitude. I will recommend anyone in the area to this storage facility. Fuhgeddabout 5 🌟s.. I give them 12 🌟s

Ca
Review №25

It’s hard to put into words how Professional , Courteous, & Accommodating Brooke & David Are! Moving can be stressful on the whole family, but these two work as a Team! Going above & beyond what is expected, each & every time you have a need. From finding the most time efficient & effective way to accomplish the paperwork, to finding the most convenient unit(s) for your needs. There may be other storage facilities in our area-But I challenge you to find one that is better!

We
Review №26

The manager, Brooke is extremely attentive and available to help with solutions to storage needs. We have had a unit or two there for more than 3 years and have always felt safe when we visit our unit. The entire facility is always clean, including the restrooms. Thanks for for providing such a well kept and secure place for our extra storage needs.

Ma
Review №27

Great storage facility. Brook and David are the best around. Always friendly and ready to help. Super clean and secure. Have had several storage units with them in the past. Storage is storage it’s the people that make the difference and these guys are excellent.

Ke
Review №28

I have used this facility since 2011. Although ownership has changed, I have remained satisfied with the staff and upkeep of the building.

An
Review №29

I cant say enough about the folks at Compass Self Storage. Both Brooke and David have made renting our storage lockers an easy process. They are knowledge and efficient with meeting the needs of renters as well as making recommendations for packing materials.The facility is very clean and functional. I would highly recommend using the Compass Self Storage facility.

Ry
Review №30

An absolute delight to conduct business with. Brooke, who helped me out is so professional and respectful of any situation. Prices are quite low as well considering the fact that its island storage ie, limited space and close to the beach. Just a great value with great folks taking care of you and your precious possessions. Currently renting space.

Sh
Review №31

David and Brooke are delightful to work with. Having never required storage before, I had many questions and phoned multiple times to discuss the sizes and locations of storage units- and they provided a list of reputable movers to assist me in unloading (I chose Tom Sweat, who is equally professional, kind, and understanding). After reserving a unit I later learned that the closing of my house was delayed. Brooke and David were very understanding when I cancelled my reservation. They are very patient, thoughtful and kind and I wouldnt hesitate to use Compass Self Storage in the future. I highly recommend them.

Me
Review №32

Moved my entire 3 bedroom home into compass self storage. Delighted to find people who lightened my burden with a bit of humor and efficiency during the paperwork process. The storage facility is clean and managed by caring, knowledgeable and trustworthy people.

Da
Review №33

This facility is very clean and secure. All of the units are accessible inside of the building. They are all climate controlled. The management are very accommodating, professional and helpful.

El
Review №34

Our family was in need of a storage facility for a short time in between moving out of our old house into our new one. I happened to stop in to Compass one day when striking out finding any places with availability - Im so glad I did! David and Brooke were bright spots in a difficult time, so understanding, and extremely helpful and friendly. I personally work in customer service as a travel professional, so I understand what it means to treat people as you would like to be treated. Compass does that and I have no hesitation recommending them based on our experience.

Wi
Review №35

Compass self storage is very clean and well managed. Very good security and easy accessibility. Prices are fair and worth every penny. Very pleased with my experience.

Ro
Review №36

Brooke & David have provided us the best possible customer service ever! We have been storing items for our home renovation and they have been receiving deliveries & answering questions & being so kind to us along the way. Thank you very much!

Ri
Review №37

Best place ever to store your belongings. Very safe place with 24 hr. video surveillance inside and out. The staff there is also very friendly and accommodating. 5 stars all the way!!!

Mi
Review №38

They are the nicest people to work with! Helped me with everything I needed. Made recommendations on how I could save money when I needed two large storage rooms. I highly recommend using them for your next storage needs!

Ta
Review №39

Brooke is the absolute best. So organized, so happy, so helpful, so upbeat. Compass is always clean as a whistle too.

He
Review №40

I used Compass storage 2 different..the first time the company was amazing and always friendly...so I went back the 2nd time and rented 2 units ..& once again above and beyond with amazing service always friendly and a wonderful example of what company should be. Going the extra mile and doing it effortlessly...I will and do recommend this company....David and Brook are truly a Asset to the company...

Pe
Review №41

A very clean facility, a great and helpful staff. So for me It was a very good 2 year experience for me and my precious belongings.

Ca
Review №42

Brook and David are always pleasant and professional! We couldnt be happier with their expert-level customer service and attention to detail. Always impressed, always leave with a smile!

Mo
Review №43

We moved our entire house into Compass this week! They were ready for us and our movers, all elevators and doors were opened to help expedite the movers! Brooke and David helped us through the 4 hour adventure! We felt a little apprehensive going into the day, but they made it painless! They are very professional, but also very kind and friendly! I can’t thank them enough for their great care!

Mi
Review №44

Accommodating, clarity of costs and services, fair price, full supplies, clean, safe, enjoy working with David and Brooke.

Ma
Review №45

They are their own worse enemy! My monthly rent was increased every quarter (3 months) incrementally, pissing me off into moving out after one (1) year, which by then had toppled over 40% of the beginning Monthly rate. Just plain bad business thinking people. In addition, there is NO lighting availability within the units themselves, you have to always have flashlights with you or you cant see the contents in your storage bay...

JA
Review №46

Brooke & David are very professional and accommodating people. They are extremely customer focused and manage an extremely clean, climate controlled storage facility . We were very impressed with the security and the individual storage units. Becky & I highly recommend this facility and its employees.Jack & Becky Cribbs

Ch
Review №47

The staff here is so friendly and willing to go above and beyond to meet your storage needs! A big shout out to Mr, Gary for being willing to accommodate us and our over sized furniture! I am so happy I chose to store at compass. When you have excellent customer service and a super clean facility, there isnt much more a consumer could ask for!

An
Review №48

Kept my things here while I was moving. Great location, great service, and always clean and bright and nice.

Dr
Review №49

Clean and secure. The two folks Ive dealt with were really helpful when I had a problem with some hardware. Theyre also really nice. The prices keep going up, but thats the way of the world

St
Review №50

Cleanest, best kept storage facilities I have ever rented. Staff is exceptional! Always courteous and wanting to help.

tr
Review №51

I have checked other storage units and this one had the best customer service. David followed up with me a lot. Brooke was very knowledgeable. I highly reccomend this storage business.

Ca
Review №52

Not only was Brooke friendly and courteous, but very efficient in handling our needs not only for a storage unit but also to reserve a U-Haul trailor...the facility is kept neat and clean and I would highly recommend using this facility for all your storage and U-Haul needs!!

CD
Review №53

Excellent facility - great access and high quality, very clean units! The Administrators Brooke & David are THE BEST - extremely knowledgeable, friendly and helpful! HIGHLY HIGHLY RECOMMEND! :)

Ri
Review №54

Never settle for second best. Brooke was the staff member on duty who helped me. Compass storage should use her as there yardstick that all there employees should be. Will be recommending your business without concerns.

Th
Review №55

Brooke & David have been so helpful to us as we ship & store items for our house that we are renovating! It has been such a great experience to use Compass SS on Amelia Island as we wait to move in!

Le
Review №56

Friendly, efficient, clean facility and easily accessible. Highly recommend if one has need for additional storage space. Brooke is extremely helpful.

Na
Review №57

Very professional courteous service, David is great asset to the company. He is a perfect example of smile before serviceThis was my first experience of renting a storage unit and I don’t expect it to be repeated in near future. But remembering how welcome I was at this facility I think I have a great friend and advisor on local moving companies, restaurants and places to stayWonderful job, keep it up.Need to mention he is a veteran.David thank you for your service to our nation and thank you for all the help you offeredNaresh (Roger) Rane

Sl
Review №58

Wouldnt recommend. Treatment of minorities/disability(s). They even put folks in collections when they sold/stole entire unit(s)!! Have nothing!!!!! Just the really cloths on ones back. Individual(s) had strokes and heart attack! Estate getting nothing from the place. Trust no one there.

He
Review №59

Wonderful people, went out of their way to be helpful. Fair rates and very clean units. Highly recommend!!

Ri
Review №60

I contacted Gary in early June to reserve a large storage unit to accommodate our move of house contents from Pennsylvania to Fernandina Beach. The furniture was to arrive weeks before we did and Gary was eager to accommodate the process. By the time I arrived, the storage unit was packed and in perfect order. Gary was able to remove a very stressful concern for us and resulted in one less thing to worry about. I highly recommend Gary and Compass Storage and will use them again.

Su
Review №61

Compass is a clean facility with efficient, friendly, competent employees! Always willing to go the extra mile in service. Kudos to Brook and David at Compass Fernandina Beach!

Sy
Review №62

I absolutely love Compass Self Storage! The facility itself is first rate - always clean and everything always works! Ive had other storage units in the past, but none has ever compared to Compass.Just the security would be enough to sell me on Compass; I love that they have passcodes for the doors AND for the elevator; and all the cameras, and the on-site employees provide security I dont even have at HOME!Plus, the manager, Gary, is always so pleasant and helpful! Its obvious that he is very experienced at what he does! Compass could not have a better representative!

Cl
Review №63

My first time renting a storage unit was great thanks to compass self storage! The customer service was incredible and quick. They helped me in any way they could and answered all of my questions. I was given a great deal on the unit I rented and I would recommend this company to anyone!

St
Review №64

Clean, conditioned and well maintained. Easy access and safely lit at night. Very grateful for the flexibility of the managers to help us find the right units for our storage needs.

Me
Review №65

I am building a home in FB and have been purchasing my new home furnishings and shipping them to my storage unit. Gary has been so great. He makes sure that my many deliveries are safely stowed. He even arranged to have a mover move my bedroom furniture to my unit after the delivery guy left it in the lobby. The unit is clean and secure, but Garys accommodating all of my deliveries is what has me sold. Cant say enough about how much I appreciate it.

Bo
Review №66

Awsome place. Easy to get into and out of. They have carts so you dont have to break your back, loading and unloading. Customer service at the facility is also great. Very friendly and willing to work and interact with the customers. Great place!

Tr
Review №67

Brooke Kelley is amazing!! And this is one of the cleanest storage facilities ive ever seen. Highly recommend!!

Do
Review №68

Manager is amazing! Always so helpful!!

Sc
Review №69

They are extremely helpful. We had some furniture that was too large for some of the units so they helped us look all over the complex for something large enough to accommodate our furniture. Highly recommended

Ro
Review №70

Great customer service! Gary and Brandy made it very easy to get set up and move in. There were several carts available which were very helpful in the move in process. I was impressed by the cleanliness of the facility.

Th
Review №71

Best service and friendless people Liz and I have ever dealt with in the storage and U-haul rental business. Gary and Brandi thanks so much for your patience and help. Best to you both!Thomas & Liz Waldorf

ga
Review №72

David was very helpful, the storage area and facility are clean and safe. Definitely recommend.

ba
Review №73

Stopped in and asked for info about renting a storage unit- very responsive and helpful- thank you!

Sc
Review №74

I could not be happier with the service and professionalism that I receive when using this Storage facility. Brooke and David are great and are always willing to go above and beyond to make sure I have what I need.

Mi
Review №75

Very helpful and friendly staff. Building is always clean, comfortable and climate controlled.

Ma
Review №76

Great customer service! We are happy choosing Compass for our storage.

Me
Review №77

We are undergoing renovations at our complex and needed storage for all downstairs furniture along with the washer and dryers. Compass was able to coordinate multiple ground floor units at a competitive price so that the process with Showcase Movers was as simple and efficient as possible.

Al
Review №78

Very clean, safe, and affordable. It made my move easy and less stressful knowing my things were secured.

Ja
Review №79

First time using a storage unit facility.Was a little concerned if a unit would be available when needed. Compass Self Storage was very professional and accommodating .

Jo
Review №80

Great service, great employees. Highly recommend facility.

Wa
Review №81

Excellent management! Convenient and secure location.

Am
Review №82

Dont lease space from these losers. Expect a rate increase every 6 months. Inside of the facility is dirty and Ive seen many cockroaches. Front desk people are not friendly and will take advantage of you. Spaces are smaller than the quoted measurement.

Ro
Review №83

The sign-up process was made easy and quick by Gary. Neat, clean facilities with good security and rest rooms! Its close to home so almost perfect.

Ma
Review №84

Satisfied UNTIL we brought RODENTS to our new home from the boxes that were stored in the unit. BEWARE of this possibility if you choose to use Compass Self Storage.

Ja
Review №85

Very clean facility. Professional and helpful staff! :)

An
Review №86

Excellent customer service, clean, safe environment. Brooke is a joy to work with.

Ev
Review №87

Best storage around hands down.

He
Review №88

Gary Shelar really took good care of me when I needed to secure storage for my move to my daughters house. Compass Self Storage is clean, well lit and secure.

Ki
Review №89

Great experience!

Jo
Review №90

Great security/safety as there is ample lighting and surveillance. Very clean and new.

Ke
Review №91

Great customer service very friendly and helpful

Na
Review №92

UPDATE: STILL WAITING FOR MY REFUND, Gary and Todd! Why do you continue to lie and cheat? Today is 12-6-15!WHERE IS MY REFUND FROM MY 6-2-15 REQUEST! 😡Still waiting on a response and a refund from a pre-paid 6-2015 storage fee. NEW OWNER CORPORATE price increase. We removed our storage on 5-31-15. It is now 11-15-15. I DO NOT RECOMMEND this facility.This facility does not belong here, in our friendly customer-service oriented community. Shame on you, owner TODD AMSDELL! Your Managers are making BAD DECISIONS based on YOUR BAD DECISIONS!I recommend Bridgeview, just across the bridge, on SR 200. They belong, because they understand how to treat customers while becoming vested in the community. It comes back 100O times in happy, retained customers and lots of referrals. Southwest Airlines says it best: We realize you have other choices.Owner of Compass Self Storage at 2641 Bailey Road, Fernandina Beach, FL 32034 needs to read: Operating An Ethical, Successful Business for Dummies.

Gr
Review №93

Very nice, conscientious staff and clean, secure storage facility.

Je
Review №94

Place is super clean and maintained.

do
Review №95

Awsome!!!! Place very heipful.

J
Review №96

To whom it my concern I just got let go after 16 years. Had to find a storage now. Gary Shelar and Brandy Lewis had a great out look about life that they made me feel better. Gary was kind and considerate. I was feeling overwhelmed about the change in my life that I had to come back the next day to see my unit. I wash to thank you and your company those two people made a bad saturation seem less than what it was. There kindness help me feel like I am moving forward and there is a silver lining. Thank you and merry christmas. To the bosses out there in googleland a note of thanks to these wonderful people would be nice.Thank you and a merry christmasJ Kelly Barrickman

Ca
Review №97

Recd a personal phone call from the regional manager after a negative experience with a former manager. I was very impressed with their proactive approach to a problem!

Mi
Review №98

Wonderful customer service✨✨

pa
Review №99

Can’t get any better

Al
Review №100

Excellent service

Information
20 Photos
100 Comments
4.8 Rating
  • Address:2641 Bailey Rd, Fernandina Beach, FL 32034, United States
  • Site:https://www.compassselfstorage.com/self-storage/fl/fernandina-beach/bailey-rd/?utm_source=GoogleMyBusiness&utm_medium=organic&utm_campaign=132
  • Phone:+1 904-206-7922
Categories
  • Self-storage facility
  • Moving and storage service
  • Moving supply store
  • Truck rental agency
Working hours
  • Monday:8:30AM–5PM
  • Tuesday:8:30AM–5PM
  • Wednesday:8:30AM–5PM
  • Thursday:8:30AM–5PM
  • Friday:8:30AM–5PM
  • Saturday:8:30AM–5PM
  • Sunday:10AM–2PM
Similar organizations