Went in to return two Amazon purchases. I had both of the return barcodes ready in my phone and when I got to the counter, I wasn’t greeted with any hello, hi, what can I do for you… he just stared at me until I said “Hello, I have two returns”. I pulled up the first barcode and apparently my phone didn’t have great service in the store because it took around 30 seconds to load and the man helping me just stood there sighing, like I was wasting his time. 30 seconds! When both scans were completed all he said was “do you want a receipt?” Seems unnecessary to be so rude to a customer for absolutely no reason. Some customer service classes may do some good at this location.

You have heard of Jake from State farm, but Fenton UPS brings you the platinum version: Jake from UPS. I needed to leave to catch a flight at 12, and my printer broke at 11. Jake heard the bat signal of a graduate student in desperate need of aid, streamlined my order, and had me walking out the door at 12:01, printed textbook in hand. The efficiency and kindness of service was heroic. Move over state farm. UPS brings a new level of service.

I needed to ship a package, not realizing I needed to ship through another company. Nathan was very nice he helped me finish taping up and labeling my package. He let me know where to go to ship my package. He went above and beyond to help me, I appreciate the service I received. This is why I will always shop The UPS Store in Fenton!

We are so thankful for Kristin help today. She went above and beyond helping us figure out how to pack a couple game chairs. Thx again:)

The owner and assistant manager Zac where the nicest and super helpful! They made closing on my new house super easy!

This store is staffed with children that do not know what they are doing, do not care and have never heard of customer service.

Love this store being here. Super friendly & love the convenience=however I dont see an after hours drop box?? Ugh!

Overpriced with no quality check. And not even an Im Sorry for their incompetence. I stopped in to have 7 pages scanned and emailed back to me. I was charged $9 for their service, including a $2 computer fee (whatever that is). I waited in the store to make sure the email came. And when I saw it come across, I left. And then forwarded the email to the company that needed the documents.Only in the morning did I find out that they never attached my scan. So, I was charged $9 for a blank email. I emailed them and they found my document and resent. But not even an apology. They just forwarded on the PDF with no text in the email and acted like nothing happened. Really? You fail to complete the task, charge me full price - and then when I point out I didnt receive the service for which I paid a high price, they cant even say sorry. This place is the definition of zero customer service.

Employees are always super helpful and chill, and they get Pandemic Points for always wearing masks correctly!

Friendly and fast customer service. E-mails were answered faster than expected. Convenient and affordable place to get digital posters printed. Highly recommended.

Nathan was friendly and helpful when I came in to make copies. He was kind and patient as he taught me how to copy 1 and 2 sided, oversized papers along w smaller. Polite and cheerful! Thank you! Love The UPS Store!!

Team member Haley was quick to understand what l wanted & needed for my printing project. She overcame a technology challenge and handed me the completed project within minutes of my order. She was professional and friendly, which is a perfect blend of customer service!

Horrible experience! We will never go there again. Such a rip off. Completely unhelpful. They just wanted to sell us more items and packing materials at outrageous prices. We just wanted to send care packages to people who needed them. Zero help. Sad!

I have always appreciated the friendly service at the Fenton store, but it all took on a new meaning when I had to visit yesterday. The workers at the UPS Store greeted me like they always have and helped me get out of the store quickly. Kudos and thank you for being there.

Honestly Kathy you did not address your crazy prices. I got all the insurance I needed and the box packed for 50% less then you charged. Dont deflect; you are just not geared for sending packages for people who walk in. Sorry all your customers are not corporate or sending item back to amazon.$40.00 to pack a small package. Told me that I could buy the package bubbles in the store but could not wrap it there. Additionally told me the my box was used and would void any insurance I purchased thereby implying that if I did not allow them to pack the box I could not get meaningful insurance. Went to Goin Postal and the repacked and shipped the package for $30.00 total whereas the UPS Store was one $60.

Staff always greats you with a smile when you enter. They respond quickly to email requests. Prices are fantastic. They can help with all your business or personal shipping/advertising needs.

I’ve recently shipped a number of packages using UPS, and all of the deliveries have come back with great reviews! The process is simple and quick, and the people who work there are always friendly.

I shipped a huge load of 15 boxes of framed photos from the UPS store. The staff did a great job of working through all the boxes and dimensions. Unfortunately, there was one error - but Kristin, the Owner of the franchise, quickly called me back and resolved it for no extra cost. Thank you Kristen!

Madison is amazing. I forgot my credit card there and she even mailed it to me!Good ppl are rare and she is one of them. Give madi a raise!!

Very helpful and friendly. Made it extremely easy to ship our Dyson back for an exchange. They even packed it for us since we didn’t have the original box.

The Fenton UPS Store has always been a pleasant experience for me. Im in and out quickly, the staff are always courteous and helpful.

I work with Sally who handles printing of business cards, brochures, magazines, etc. She is terrific to work with and gets things done quickly.

Sally is a lifesaver!! As a business owner I often need marketing materials printed, and a lot of the time I need my order rushed. She is always so happy to accommodate and I know I can count on her! Thanks Sally and The UPS Store! Keep up the good work!

I wanted some relatively small but important keepsakes laminated and thought the UPS store would be reasonable and quick. I have Print Shop experience from college and I think I’m pretty familiar with how laminators work. I was charged by the square foot and instead of utilizing the small size (2x3 inch prints) of my items and fitting them accordingly to give me a fair price they used more than enough space and wasted a ton of plastic. Then they overcharged me for their negligence and wastefulness. On top of it all they told me it’d take 2 hours and would call me but after 3 hours I finally just stopped back in. It seems as though they aren’t interested in giving people fair/quality business unless you’re as important as The Laundry.

I visited this UPS Store in Fenton with multiple Amazon returns and Kathy was so helpful and took care of everything I needed! She was great!

Madison gave me excellent customer service, she was very friendly and helpful.

Kathy/Cathy (Sorry dont know how you spell it) was an absolute lifesaver today. After spending an hour at the Flint UPS store on Friday trying to ship out a DHL shipment, it ended up coming back to work with me. This morning I decided to go to the Fenton UPS store in hope that they could do what I was told could not be done at the Flint store. And Boom! They did! Kathy took her time, verified the information was correct, and made sure I left there a happy customer. If I ever need to use a UPS store again, I will definitely come back to this one.Thank you again, Kathy.

Amazing service!! Super quality!! I feel very fortunate that I have this UPS store as my print resource. I cant say enough good things about their top notch team.

Sign on the door say open Saturdays until 5pm. Arrived at 3pm. Store is closed.Not a holiday.Several other customers experiencing the same issue.Not reliable!

Wanted to charge me $ 2.00 to reinforce a box top. Went to Going Postal, no charge to tape and cheaper to mail package.

Our GO TO place for laminating prints and paperwork for the jobsite!

I’ve spent quite a bit at this establishment over the years, but it frankly takes this one bad experience to turn me away. I purchased an (important and time sensitive) item from an online establishment, and wished to have the item held at the UPS Store (as I have many times in the past). I called and notified them of this, to which they said it would be held. Instead, the package showed up and they turned it away “addressee unknown” and the item was to be returned to sender across the country. Luckily, I sped up to the Post Office (quite literally a minute from close) and USPS told me they’d hold it.... which I sure hope they will. If I’m out even more in shipping because someone at the UPS Store failed to do their job they will definitely hear about it.... I am taking my extensive business elsewhere, unless this can be remedied.

Madison waited on me, great service and a great attitude with a smiling face!

Just stopped in to see how much for a postcard invitation..... 65.00 and up just to set the invitation up then .99 for a card that is almost 150.00 for birthday invitation no thank you Fenton UPS I will shop online instead of local .

Excellent service! Had issues with a lost package and after a lot of confusion they did their best to rectify the situation for me.

Absolutely the best! Very accommodating to our repeated changes, edits. Great quality products and an outstanding staff!

Went in to fax 1 sheet of paper It ended up costing me $4.50 ! The girl with the attitude charged me $3.00 to witness my signature and verify it? What ever happened to verifying and looking at your drivers license? She had an attitude from the moment I walked in. So sorry you had to be to work by 10 a.m. Sweetheart! I will never return or recommend this place to anyone.

I have been a customer of the UPS Store as long as Ive lived here, which is 15 years. The staff is well-trained to help people, in a fast, efficient way.Owner Les Beare has remodeled the store since fall, and its now even more convenient. I get color printing done while I wait and they make great banners, too.I havent been in the local Post Office in almost a year. I do all my mailing online or at the UPS Store.

Friendly staff and helpful

Great service and personnel. Ive used their printing and shipping services numerous times and have received the great service each time.

Excellent service and Great workers! This is the 4th Large sermon series poster weve had printed up there and they always turn out GREAT! I give them the file in the morning and get it the same day! Thanks!!!

Do not go here if you value what you are shipping! This store took a package from my mother valued at around $700, did not verify the shipping address with her, and now claim that they have no idea what happened to the package and have no record of it on file. Even worse, the manager is unwilling to look further into the matter, refuses to take any responsibility for losing the package, and is unwilling to reimburse us for any of the cost! Seeing as there is no record of it, the package could have been stolen for all I know. This is not a trustworthy place. If you are shipping a package cross-country I would recommend using Fedex or USPS instead.

Watch your account!! This store now under new owners. My first time in and they double charged my account. After a week of back and forth, the owner claimed that they only charged me once and that is was my banks error. My bank verified the TWO SEPARATE TRANSACTION numbers showing that the store indeed charged me twice. Apparently, this is the new form of fraud and the bank has reported them to the fraud department and they will be investigated.

Helpful staff, taped up the package without charging extra

Outstanding service. Friendly, helpful, and knowledgeable staff. They completed a critical rush order for me on very short notice!

Haley was very helpful and was extremely patient

Horrible business practices... Amazon return per Amazon should not cost me 2$ + to print a return slip... Good reasons yet again why I do not use UPS.

I am a business owner in Fenton MI . My wife and I have been very pleased with the outstanding service that this independent UPS store of Fenton has provided us , especially for our business and personal needs . The owner and staff have always gone the extra mile for us . We will continue to work with and also recommend this place of business to all of our friends , family etc ! Thank you UPS store of Fenton 😊

Always great service. Definitely my preferred place of business for all shipping needs in Fenton.

The UPS center, especially Kristen, saved us from stress when documents needed to be printed, signed, notarized and overnighted immediately! Thank you!

I understand charging $1.25 for sending a fax if it is one sheet, but charging $6.25 for sending 5 sheets is a little extreme. How about $1.25 for one sheet, and then a discount for multiple sheets?

I will never ever use ups again and less I need my package smash or cut open. Then Ill look them up.

So helpful! Great service, very friendly!

Always amazing service! They go above and beyond!

Do yourself a favor.. Go somewhere else. This place is a mess, expensive and really rude people.

Expensive services, no discounts for nonprofit or educators. Helpful staff when printing or shipping.

Not helpful at all. Bad attitude.

Great staff and always helpful

Great and fast service

Good helpful service.

This is the only store for me!

Terrible customer service and way overpriced packing material. Go somewhere else for your shipping needs.