It was great.......... got the part just five hours after I found it online. I went to the parts department in Federal Way and they had it in stock. The lady there was very good; quick to find my order, the part, and was gracious! Cant ask for more!!

We were looking to replace the bake element in our (old) stove and we found it immediately! We were able to find the part online at their website, pay for it and pick it up at the store the same day. We also found install instructions online at their website. Thank you!

My husband came in looking for a specific part for our dryer. Based on his description and her experience she recommended another part as well and if we hadnt bought that part we would have not known it was needed and probably had to buy a new dryer.

I called to get my washer fixed the service technician came to my house gave me an estimate to change a small part on my washer of $500, went somewhere else and I got it all done for like 150. worst experience ever. technician didnt know what the hell he was doing, customer service didnt even speak English😡

Well, I called Sears last week for this appointment to get my fridge fixed and the repair person never came out. I called to find out what happened and SUPPOSEDLY the guy had come out and he said no one was home! Well he lied because I was right there in the rec room waiting for him. He never called my phone or anything. So now I have this fridge that has been out for quite some time as I sit here wondering what the heck is going on with the appliance repair community! This is the third different appliance repair place that Ive tried to get to fix my fridge. Its been dead for a month now while I sort through a bunch of untrained bozos.

Worst Service. They do NOT answer their phones. Store staff do NOT know about parts ad equipment. All they can do is look through a catalogue which I already had done. Makes you not want to buy craftsman stuff anymore. I would buy John Deer ......... Good job Sears.

Great place to find gaskets for a lawn mower

I needed a part for my washer/dryer combo & thanks to sears direct parts I was able to figure out what part I needed, order it, & pick it up all in the same day. I was also able to install the new part the same day & my washer/dryer is working again!

Need more people working the desk and answering the phone it took me 30 mins to pick up two water filters one sales rep is not enough

I think that this store is now closed