I originally came in to get my usual Fenty Beauty Concealer because I have an upcoming trip this weekend and needed a new concealer. Well, they were out of my shade but store associate Sydney (with the purple hair 💜) was determined to help me find a similar concealer. She stayed by my side trying shades on her arm to see which brands matched closest to the Fenty one I wanted. We even had a lot of fun conversations along the way. It honestly felt like a fun adventure. She even stood next to me while I tried the different concealers to help me determine if they matched or not. And we found one! I am very thankful that she took the time to make sure something was found that I could use. I had an amazing experience here.

Very compact space. I went to purchase a particular fragrance that online was listed as in stock. When I inquired about the fragrance I was told they did not carry it. When I asked how accurate they considered their site the response let me know that they had 0 faith in the legitimacy of their site. I was quite disappointed.

I ordered Huda 3D highlighter and it came so soon. Employees are so sweet and caring. I love to do business with em.

I love this place. The employees are so great & professional

I just would like to thank the young man working. Did an amazing showing of things for my wife. Knew exactly what she wanted and showed other things she would be interested in. Great job 👏 Made going in there much easier and less stressful which is a plus when shopping. Thanks

Amazing service.. helped match foundation

Enjoyed my quick, but socially distanced shopping. Danielle helped me find a brow filler and even though I didnt end up purchasing that one because of the price. I was able to buy one that works that was within my budget. I will be back!

They were very helpful

Let me just start off by saying how kind everyone in the store was even while the store was busy. I would just like to shoutout Natalia for being so kind and helpful. She was patient with all the questions I had (as I am new to makeup) and was very knowledgeable and thorough with the information she gave. I will be returning soon!

Love luv love sephora the young ladies are always in a cheerful mood and ready to help you find what you need and or want to enhance your beauty

I love Sephora

My 1st visit definitely wont be my last great store with a great staff

The ladies were very helpful

Very good customer service!

As soon as I walked into the store I was greeted by Mia and she was amazing! She helped me pick out my perfect shade without actually matching me! She even helped me find Christmas gifts for my family? Natalia checked me out and made me feel really good about my purchases, even when I was being indecisive and ocd lol. They were both so sweet and made me feel welcomed even after I made a mess lol. Would definitely be back :)

Great deals,great service

Very helpful cant wait to come back

Always has what ever you need

The lady here was very helpful with helping me as a first time customer. My only problem was that I could not sample the products due to covid but thats understandable.

I just want to express how much I appreciate the help that the employees at Sephora offer a person who doesnt know a lot about makeup. They are so much better than Ulta. Every time I go in there Ive gotten good suggestions, even to the point of which brand lash primer goes better with which brand mascara. Suza and Zach are very knowledgeable. Theres another girl that Ive worked with also but I cant remember her name. But theyve all been very helpful, even when busy.

First time in sephora, originally a MAC user and the store associate here matched my complexion perfectly with foundation and concealer!

Very good experience

Not a large selection but a friendly & helpful staff!

I specifically went to Sephora after calling to inquire about a free mini lesson. I was told the best time would be in the morning. I went in the next morning and luckily it was the same person I had spoke to on the phone! I again inquired about a lesson on the product I was planning to purchase but it was dismissed. Im assuming it was due to being rather busy so I understood, its also a free service so I cant really complain, however, customer service means providing what you advertise and if you cant meet those needs, either dont offer or add staff to meet the needs of your clients.A few minutes of instruction in exchange for a $50 sale which you make commission on isnt a lot to ask for I dont think..

Helpful staff

My favorite place to get my foundation

The lady was very helpful

Wish I could give zero stars.

Customer Service Great

They are very friendly and patient. I love their personality.

Lisa is absolutely amazing!!!! She knows her stuff when it comes to skin care and makeup!! She answered all of my questions and I left the store with everything I needed and more! She is very kind and easy to be around!

I went in to buy something the other day but they were out of my product. The girl at the front offered to order it for me and have it sent to my house for free. She even gave me a few free samples of the tester so Id have some foundation to use while I wait for mine to come in the mail. That was really nice of her. But I will say they are always out of items at this location. Wish we had a bigger Sephora near by!

Staff was very helpful!

For the few times Ive been in here, Ive always left with a headache. Customer service is horrible, its always understaffed and understocked. The person who I unfortunately believe to be the manager, Kimberly, will go out of her way to make you feel uneducated and thinks that adding love at the end of every annoyingly scripted sentence will make the interaction any less negative. The only person there I like is Lisa, who will go out of her way to make you feel amazing. I hope one day she runs this place, or at least somewhere that doesnt make my local walgreens beauty section look like the best place in town.

Always so friendly and helpful!!

Ive had some awful experiences at Sephora, but I went in trying to give them another chance and had an amazing experience with my last two visits. Everyone was super helpful, gave me helpful tips with my skincare products, and even helped me save some money by introducing me to a newer skin care line the company has. Ive been an avid Ulta shopper for a while, but Ive never had half of the honesty and help like the Sephora employees offered me this last visit. Thank you guys for being helpful and teaching me! I will be back soon for more skincare products!

Been coming here for over two years and never had got customer service until recently. Everytime I go in and Kimberly is working she is helping multiple clients at once and has great product knowledge. From the minute you step in, till your transaction is over she will assist you the whole way through. Shes the reason I keep going back.

Kinda interesting to see Im not the only one who had a bad experience here. I brushed it off as being a fluke, but no, customer service here is just so terrible. I would have spent SO much more money here (as I did the first time I came when an African American guy helped me find foundations that matched and explained how to use some other products), but the women working when I came didnt even look up to greet anyone and generally seemed too busy (not servicing any customers, mind you) to be bothered. When I went to check-out, one of them was particularly rude, didnt say hello, just Um, can you wait a minute then walked away right after. She was really unpleasant through the whole transaction. Will be doing my makeup shopping elsewhere from now on.

I found three items I was interested in 50% off (tagged as such) and then was told I couldnt purchase them because they werent in the system. Meanwhile my items were the very same items that were in the 50% off section. Go figure, it leads me to believe this was false advertisement. Unexceptable...

I absolutely LOVE visiting this Sephora in Fayetteville! The customer service is top notch and all of the attendants are very friendly and helpful! If an item is not in stock, they take the time to notify you when the next shipment comes in. The makeup artists do a great job at taking time to help you get color matched in the correct shades. Even when it is a busy day, the attendants always take the time to check on you and help you if you need it. It is always, always a pleasurable experience!

Glad to see Im not the only one that hates this Sephora. I can never get any help from the employees and theyre always out of what I need. This mall needs a full, proper Sephora. Not this pathetic poorly staffed glorified kiosk.

I came through today and things were worse than usual. normally its just the customer service thats bad but this time the place looked so unorganized and half of the makeup testers were missing. This place I once thought was a high quality cosmetic store. Everything looked so tacky on the shelves. In addition, they had so many items that needed to be restocked, I gave up on even buying anything. I hate this place smh.

I went to this location last week to purchase new foundation and a couple of other items. The only helpful associate was rebecca ( the girl with the blue hair). Although it was a busy Friday evening, she took the time to greet me and others, assuring us she would be with us as soon as possible. The other associates acted as though they were bothered, and really, just ignored us completely. Once she was finished with her other customers, Rebecca took the time to go over different shades of foundations with me and which products would work best for my skin type. If it were not for her, I’d give this location 1 star.

Service was great

They are always out of stock of the the things I need! If you know its a popular product , you should constantly reorder that product ! The only good thing is that they always have someone on the floor that I can ask questions to.

Great experience and the stylist took her time

I do not like the long lines. It is very unorganized with the check out process. Staff is very friendly.

I just left the store and my experience was not that great, while two of the girls working were very helpful the one who finished my transaction was rude. She seems not to like helping people finding products.

One of those reviews where you wish a no star was available. This place has gone downhill so sad and fits in with most of the attitude that Fayetteville has to offer. I used to enjoy coming here but employees dont even say hello or greet you. They also have a major attitude problem. I will be buying my products elsewhere. Sephora has lost a long time customer SHAME ON YOU!

I walked in at a busy time as I approach the two women at the counter they were talking amongst themselves as to who was going to assist me like really?! This is what you call customer service? The manager then started talking about there numbers for the day and how she was thankful it had died down w/ customers. The cashier then began to order my product since it was out of stock, doesnt even tell me the price that Im being charged nor did it appear on the screen when I inserted my card! Finishing the transaction she circles a survey and tells me to make sure I LOVED it not liked it! Yeah maybe I would have LOVED it if you provide CUSTOMER SERVICE and not argue in front of customers as to who is going to ring me up and talk about your sales numbers in front of customers! Be a little more professional and FRIENDLY!

There is probably ONE girl who is actually nice and wants to do her job at this location. Went there today around 2 pm and I was afraid to ask for a sample of a certain product because the associate who helped my friend and I was so unfriendly and seemed to me like she didnt want to do her job. She was too busy socializing with her co-worker- a male, who was friendlier and he was actually working the register. But my friend asked for two samples and this associate gave her attitude, which made me not want to ask for a sample. She gave me the smallest sample too, which I probably wont be able to use more than once. Ive been there to buy the selection of products that they carry, so its not like I just go there for free stuff! At the end of the day, I am a customer and if they dont like people, they can at least pretend to do so.

Nothing in there really

Jamison is the best!!! I love the vibe of the store and the customer service! Theyre always so nice and helpful!

The ladies are so helpful

I see a lot of bad reviews for this Sephora location, but when my husband and I visited the store today we had a good experience. As my husband and I waited in line to checkout, a lady cut in front of us and said she needed to leave so she should go first. An off duty employee noticed how rude this lady was towards us, and told the working cashier to give us a free sample bag, and apologized for that lady’s actions when he didn’t have to. The only reason I didn’t give the store 5 stars was because it was not very well stocked...

My favorite store

I have been to this store several times in the past few months and they never have anything in stock. When you ask them when they are supposed to receive a shipment in the reply was when ever the company feels like it...well okay then I will find Sephora to go to.

Well I went in here ready to spend some money on great products but due to rude staff I wasnt able to. All the employees were talking together and I felt akward like I was interupting trying to get some help. I asked one girl if she could recommend a good foundation for dry skin. She went and grabbed one off the shelf and said here this is good and started to walk away I said wait are you sure its the right color dont I need to check on my neck or something and she says as shes walking away no thats definitly the right color and went back to her circle to talk...wow I really wanted to try it to make sure then I was going to ask which primer and setting powder I should get to go with it. I just put it down and left and went to ulta instead.

The staff was so helpful in helping me pick out makeup for my wife without her there. It was a surprise for valentines day that I bought her all kinds of high end makeup since she graduated with her aesthetic license.

Will not return to this location. Half the shelves were completely empty of product. There were many spots with missing or misplaced testers. Staff there did not interact with me at all until I walked up to the counter to see if they had anymore of a particular product in stock. Music was obscenely loud, even for this style of store.

I just walked around

I have never been treated worse in my life as I did with this sales rep at Sephora. Jessica was extremely rude and impatient with me as so with other customers. I am rib rouge, so I obviously spend a lot of money at Sephora. I will no longer shop here and I will be taking my business else where to a company that actually cares about their customers. She was shaking her head no and trying to calmly breathe as if the customers were such an inconvenience. Everyone has bad days however, this was unnecessary!

I find that I am typically greeted when I go to this Sephora. I find the customer service to be okay, but not top notch. I do find it frustrating that 50% of the time when I go to this store and buy something, even though they scan my VIB card, I dont ever get my points. They arent a full size Sephora and they dont have a lot of things in stock, but they will have a pallette on display that is sold out and a limited edition that they wont be getting more of which is frustrating.

First and only time I was ever here. I loved the huge selection of products from different brands, theres some brands Ive always wanted to try but was worried about buying online without getting to see it and test it in person so I came here. I wasnt sure my shades and colors in brow dig and fondation so I asked for help, i was told to wait and someone would be there shortly. I waited 20 minutes and still no help, so I asked again for help and was told the same thing. About 15 more minutes went by and the person I was with started to get super annoyed because the employees there werent even helping anyone. I told the same person again I just had a couple question and was told to wait again.. 20 more minutes went by and I finally got help but the employee was rushing the whole time, she was knowledgeable and did help me and Im pleased with my purchase but it was very hectic there. I spent way too much money here for the way I and others were ignored. They also acted like because I wasnt wearing any makeup, that I didnt know anything about makeup and tired selling me things I knew I didnt need and were bad. dont think Ill be returning.

I visited this sephora today and had a great experience . Kianna was very kind and helpful , she helped me find my shade on a foundation and was very friendly , love this sephora . Will be returning soon!

I gave this store a 2 because I go here all the time and buy stuff regardless of the problems. Store is understaffed, overcrowded, and in need of being cleaned regularly. Small area to put some many products in and never enough items in stock. So disappointed that it can’t be better because I literally go here and spend money weekly.

My go-to Sephora! The workers are helpful and friendly.

This Sephora NEVER has ANYTHING in stock, it’s so upsetting because I like makeup shopping instead of shopping online and I can’t even do that with this Sephora, I complain because this is my closest Sephora and it’s sad how I haven’t bought anything in months all because they never have the shelf’s stocked up, they need to get it together

If I could put zero stars for the lack of customer service I would. Everytime I remotely walk in the girls are rude and very un helpful. Today I made a phone call to spare the dreaded trip of walking in there and got when I asked a simple question she asked me to repeat the question and hung up on me. I called back a second time and she acted like I was bothering her and annoyed that I had called back. Sephora you need to step it up.

This Sephora is a joke. I no longer shop here and instead enjoy Ulta 1,000 times more. If I need something exclusively sold at Sephora I’ll order it online. The employees make this already really small, always out of stock Sephora bad to even worse.Edit: I walked in 29 August 2018 (I was the only customer in the evening) because of the 20% off sale and no one greeted me, no one helped me and when the girl saw I picked up an expensive item she was watching me like if I was going to steal. I ended up not purchasing anything even though I wanted something and just ordered it online. I wish a Sephora rep would come in and hire new people because these employees have no joy when it comes to them working there.

Product changed not as good.

I love this sephora I had just went there on a chance to see if they had a product I have been looking for and the sales lady was the best she was very helpful and friendly she answered all of my questions. I will be going back there again.

Directory does not list Sephoras phone number.and no one answers the phone when you call the store.I love this store and you are losing money when a customer has to run you down to buy or inquire about a product.

Customer service is really lacking. They were doing each others makeup rather than helping customers.

Love the prices

I like sephora but not so much this location. They dont have the online free offers and only offered a gift after I asked about the online offer.

If you need help deciding on a purchase or help with your makeup in general go somewhere else! This store and their employees are strictly there to sell whatever you pick up. They will not help choose a shade or even give advice. I would shop elsewhere or online if I were you. It’s bad at the Crabtree valley location as well.

Love.

Great customer service!

Went in on Monday and I was completely ignored and no one helped or even so much as greeted me. So disapointed that I didnt buy anything and just walked out

If SZA don’t like you.. i don’t either.

4 ladies working, 2 customers and no one said anything to me. Walked around for 5 mins. No one offered help. Put my products down and left!

I just called to ask some questions about their services and after waiting on hold the man who answered was extremely rude and unhelpful

Not a good customer experience.

Great store

One-Stop shop for beauty supplies in the mall

Perfect

Love it