This was my first encounter with this dealership and it’s service department. Brandon Marable in service was outstanding! I recently purchased my 2016 Scion FR-S five days prior to this dealership visit. I needed to inspect my vehicle on a service lift over my head to verify the condition of the undercarriage and he obliged with no problem. I spoke with the ASE certified technician that was maintaining my vehicle and felt very comfortable. I needed a set of tires and Brandon was able to let me view his screen for a sport equivalent tire to my needs and the ratings on the tires he was very accommodating to my needs. He even printed me the spec sheet on the tires which I was very grateful. I reviewed with him changing the fluids in my vehicle and he was very helpful in that respect as well. Brandon is a valuable asset to your company and I would recommend your facility to anyone that would ask me and advise on Brandon’s stellar level of customer service satisfaction. Thank you Brandon for everything I will make sure to return to your facility when maintenance is needed on my vehicle and only ask for you to assist me in my future needs. Thank you again Mr. Marable for going above and beyond. I appreciated your attention to detail as this is hard to find in this industry as I have been an auto damage adjuster for the last 30 years. Your attention to detail was impeccable. Thank you again for everything I will recommend you to everyone I know.

Best experience ever purchasing a vehicle. Dealer James Anderson is by far the best salesman I have ever encountered. He made my dream come true that I didn’t think would be possible right now. I absolutely love my 2021 Toyota Corolla. I have had it for 4 months now and it’s drives as smooth as when I first got it. I will definitely refer anyone here to Rick Hendrick Toyota of Fayetteville for there next car purchase and to please ask for James Anderson. He will make your purchase so easy and smooth and get you into the vehicle you want. Thank you to him and Toyota. I don’t know who was more excited and happy…. my son or myself😂 I think my son thinks the car is all his still😂❤️❤️❤️

My vehicle was diagnosed , maintenance and repair done per Toyota high standard.The lady at the desk ( dont the name ) and both Seattle drivers whom I encountered with are professional and helpful.Only complaint is ,repair and maintenance cost too much of money otherwise a 5 star is my rating for the service team hard work. Thanks

I could not be happier with my experience at Rick Hendrick. We have bought 6 cars there, and sales and service are always top notch. Tiffany was our sales rep, and she provided truly outstanding service throughout the process. She followed up and went above and beyond to answer questions, guide us through all the controls, and make sure we were familiar with every aspect of the new car. She is truly a great asset to Rick Hendrick. We appreciate all that she did to make our purchase such a positive experience.

You can buy a car from any dealership, anywhere. But I chose this particular dealership because of the customer service that Abby provided. She isn’t just another run of the mill car salesman, she’s someone that earned my trust to get me into a car that fit my lifestyle AND my budget. I have been to this particular dealership upwards of 4 times and none of the previous sales people showed me they were invested in my time and money like Abby did. She’s not just good with cars, she’s also great with people. I hope this team understands what kind of employee they have working for them and promote her fast. I will continue to come back to Hendrick Toyota and work with Abby.

Timeliness of their service is kinda lacking. I dropped my 4Runner off with a scheduled apt. @730 for a NC inspection, oil change, wash. I asked if it could be done by 1230. Technician said it shouldn’t be a problem. I called around 1230 and vehicle still wasn’t done, the person on the phone ensured me they would call as soon as it was completed. They never called so finally I called them around 230, the lady answers and said yes it’s been done. Now it may not be a big deal for some people but when you have scheduled visits to do for work and you get 30 min lunch break… their lack of communication to their customers is not top notch.Good thing is my car wash was amazing and they did an excellent job with that.

I took my car in for service a few days ago, and left it in Autumns care. She was so friendly and I appreciate the way she able to work with my crazy schedule. I wasnt expecting to pick it up for a few days, but it was ready the very next day! My car was as good as new and the cost was not nearly as bad as I thought. It wouldnt have been possible without Autumn and her amazing customer service!

Gabe was very knowledgeable, professional and courteous. I felt like the environment was very laid back and did not feel pressured during the time I spent there. The process went very smooth and was faster than what I have become accustomed to when buying a vehicle. Would recommend.

Raul R. was a pleasure to work with. This experience has truly been the best and I have purchased several vehicles. Raul allowed a NO pressure experience that I was grateful for. He was knowledgeable, professional, and personable. Thank you and I’m enjoying my truck!!

We desperately needed a new car since our old one died earlier today. We tried Kia and Hyundai before coming here. The service was light years better, we got the car we wanted at a fair price and we werent held hostage all day long. Raul Rivera was exceptional from the moment we drove up. He met us outside immediately unlike the other dealerships where we had to go in and ask for a salesperson. We appreciate Raul for taking care of my mom previously and my father today.

Abby was a great help. I talked to her on the phone about used cars I was looking for for my teenage son. I told her a make and couple of models I wanted. Sure enough a couple of weeks later she called with the exact make and model I was looking for! Great customer service.

KJ was amazing! Not only taking the time to answer all of my many questions but took time out to make sure I was comfortable with finances and it worked in my budget. I have always heard Toyota had wonderful customer service but he really did prove that they did. Thank you for helping me get in my dream car!

Service section:The team has always been so friendly, knowledgeable and helpful! We had worked with Sho & Alex for each maintenance visit. I remember during covid peak time- the team seemed stressed and understaffed- but they still worked together to get to every one with a smile.Today I went again- and as always- they greeted me with a smile- recommended what was needed for my truck.Appreciate you and the whole team!Sales:I haven’t had a pleasant experience with the sales side the few times we did attempt to purchase- but maybe in the future we could give it another try.

Abby Schmidt was awesome to work with! Extremely friendly personality and not pushy. Even though they didnt have the vehicle Im looking for in stock, they will definitely get my business when the right one comes along. Ive been to several different dealerships and Abby was by far my reason that Ill be coming back to give her location my business! Thanks Abby!

Thomas was Phenomenal and made our experience grand. His willingness and good customer service was a 10! We came late and he helped us with a great deal on our new car! From our family to yours. THANKS THOMAS

Abby was wonderful and very easy to communicate with. She knew her information extremely well, and anything she did not know she was quick to find for me. I was very impressed and recommend Abby Schmidt highly!!! Thank you Abby!

Brandon was very helpful, the entire team got me in and out quickly without any trouble. Great communication, they answered any and all questions I had about the work being done on my car. 10/10

Really great. Couldnt have asked for better service, Gregory Macon was very nice and the service was quick. Probably waited 30 min max, and the price wasnt bad either.

Y’all be on the look out for the guy that loves to dance in front of Dealership!! His name is Thomas and he is a great Sale Representative!! I appreciate him getting my Wife and I into our brand new Toyota Tacoma SR5!! Rick Hendricks Toyota of Fayetteville should definitely be on your mind when looking to purchase whether your first or next vehicle. I appreciate their services and we look forward to seeing them again in the future!-Thank You Thomas and Hendricks Toyota Staff

I came in with my hopes set on a 4Runner. Abraham Holmes was my sales rep, and he was so helpful. He sat me down and got to know what I wanted out of my 4runner, my budget, and found me the perfect 4runner to go along with all my needs. I didn’t think I’d be leaving the lot with a new truck today, but i did! And it’s all thanks to him. I highly recommend Hendricks Toyota and him as the sales rep!

I had a wonderful experience at Rick Hendrick Toyota! I received a great deal of information and transparency from the staff helping me through my process. None of my questions or concerns went unanswered. The professionalism and service of this dealership was almost too good to be true because I also felt comfortable and not intimidated at all. Overall my experience was excellent and I am forever grateful for those who helped me achieve a goal of mine before the year closed out. 10/10 recommendation from me!

I absolutely love this dealership and the great experience I had with them. I dealt with Ken Witt and he was very helpful and professional. I recommend asking for him to assist you with your concerns.

This was the first time buying a car that it was not such a hassle. Carlos Alonso Valenzuela made everything simple and easy. He was very thorough and not pushy. Highly recommend him!!!

I had a great experience at Hendrick Toyota thanks to Abby Schmidt. She was so helpful and patient. I highly recommend asking for her if you’re interested in buying a new car.

While at Rick Hendrick Toyota in Fayetteville, NC I spoke with Raul Rivera and his manager Jeff Slader about purchasing a used car. I had a price range a vehicle type in mind. I was offered options and then test drive a vehicle. I did not feel pressured to buy but was given great options. I traded in my current vehicle for a great price and purchased a vehicle with more room for my growing family.

I recently purchased a 2021 Toyota Tundra TRD Pro. Jakob was my salesperson. Jakob was very easy to work with and made my buying experience stress free. Jakob kept in contact with me on the status of my vehicle. Highly recommend Rick Hendrick Toyota if you’re in the market for a new vehicle.

I have been speaking with Abby S. and she has been super professional and has helped me to decide on the right car for me. She has tremendous product knowledge and represents the dealership well. I will definitely buy a car from Abby and Rick Hendrick Toyota!

I had a wonderful experience buying my car here. Elyse took care of me from the moment I walked in until the deal was done. Everyone there is very nice and treated me with respect. They addressed every concern and made sure i left happy. Thank you so much!!!

Great experience with the vehicle exchange. Matthew Lowry did an amazing job with helping me get into a new truck. They wasted no time getting everything sorted out to ensure a easy transition from vehicle to vehicle.

Adriana was the best salesperson you could ask for! Always had my best interests in mind and was always professional. 10/10 would recommend

Steve in the service department is a pleasure to work with. He was able to squeeze me in same day for an oil change, and had a good conversation about getting some new tires in the near future. Will definitely be reaching out when the time comes for a new set. I had no issues with the service. The building is clean inside and well maintained. Definitely stop by here if you need your vehicle checked/serviced. Their online portal makes it easy to schedule and appointment or just give them a call and ask for Steve!

Chris Knoble is a great guy to work with. He made sure to inform me everything that was being done and is required in future. My Routine Car Maintenance and State inspection was completed in timely manner. I was in and out in just an hour, extremely pleased with my experience here at Rick Hendrick today.

Today was a good day at Toyota. My service member Brandon did a fantastic job getting me in and out in less than an hour and a half. His customer service is always amazing!

Just bought my first car from Toyota. The gentleman that help me , Marquis Evans, did everything to ensure i had what i needed. Very knowledgeable and polite. 10/10 will be recommending him to my friends.

Shoutout to Brandon M. at Rick Hendrick Toyota in Fayetteville, NC. Awesome customer service and was super nice and personable!! I will definitely seek him out every time I need service for my vehicle!! Job well done!

We had a wonderful sales person that was trying to be helpful. We asked to look inside a vehicle that we were very interested in and the sale manager said no without giving him all of our details. We were not asking to drive it of which needing all of that would be understandable but just to look in the vehicle. The only reason I give this a two star is because the sales person having tried his best to help us.

After doing an online car value through the Hendricks website I went to an appointment set by the dealership. Once I got there I had to wait 15 mins before someone came to help me. I was there for almost 30 mins before they final let me look at the vehicle I was interested in. They do not streamline any process and don’t really care about a customer time. They then offered me less than what their website said my car was worth to them. It gave me a 24 to 28k value to trade in to their dealership. My vehicle has no issues except needed 2 tires. They offer my $23 on my car and wouldn’t even entertain a conversation for more. I didn’t buy a vehicle from them and never will. One of the biggest rip offs of a dealership in Fayetteville. Go to anyone else except them is my advice. The vehicle I was looking at was also over priced by at least 4000 dollars. Not a good dealership.

Loved working with her! Great person. Explained everything out and I look forward to working with her in the future

Abby Schmidt was very pleasant to work with. Listen to what I was looking for and very helpful. She seemed very knowledgeable in her field.

Steve was very helpful. He let know about upcoming services that I needed and I was able to get them all scheduled for the same time.

Michael Sanders was my rep from Toyota- let me tell ya he made the entire process seamless. I went in ,picked my truck and finalized all paperwork right away. He took the time to explain everything to me and was extremely personable. I highly recommend him and the dealership for your next vehicle purchase!

As usual a great experience, Steve M. was super helpful and efficient. Thank for all you do! Loving my tundra.

Ms. Stephanie Huckabee was fantastic! Top notch when it comes to customer service. Very knowledgeable and informative, would recommend everyone to see this young lady.

Abby is an awesome salesperson! I always have a positive experience when I talk to her :). Do business with her, you won’t regret it!

Abby was amazing and made my experience easy. She took her time and was very helpful! Thank you Abby!

Adriana was a huge help today when we bought our first Toyota! She was extremely knowledgeable and very kind through the whole experience. She never pressured us in any direction and helped us make the right decision for our situation. I would recommend her services to everyone looking to buy a new car!

Abbigale was amazing! Made our experience smooth and fast. Couldn’t be happier with her service.

Brandon Marable is amazing!!!! Such a great personality and his customer service is impeccable. He definitely goes above and beyond with keeping you updated while mechanics service your vehicle. He’s super honest when finding new issues, and he always makes sure that you’re as comfortable as possible while you wait. He’s helped me twice already and he’s definitely my go-to; whenever I come there he’s the first one I look for. :)

Thanks Ken for quality customer service on my visit today! With a short wait for routine maintenance, wiggle room on pricing for pricey service, I appreciate your time and care today!Wishing you a Happy Holidays!

Thanks to my amazing salesperson Abby Schmidt I was able to get into my dream car. She was more than helpful and I will definitely recommend to friends and family!

Went in for an oil change on my 2019 Toyota Tundra. Steve Matka made me visit a pleasant one from start to finish. He informed me of any service my vehicle was in need of and gave me dates and times of availability when the service could be scheduled and completed. Definitely a great employee and it all started from him, will be my preferred service advisor from here on out. Keep up the good work Steve.

Brandon Marable was very knowledgeable and attentive to the needs of my vehicle. The customer service provided was excellent as always!

Ive had a bad experience here already but the new management definitely stepped up customer service and satisfaction. Jakob gave us outstanding customer service and was very patience and professional while we was out of town. I will recommend him for any person trying to buy a car.

Matt Lowry is one of the best! Helpful, kind, and honest! Highly recommend his services!!! Thank you for helping me find my dream car!!!

Jaquann went above and beyond for us through my husbands truck buying. Very courteous, professional and did everything in a timely manner. If youre looking for a vehicle hes your guy!

I had 2 flat tires and they took care of me in a matter of hours. I did not even have an appointment. Alex Jones was great and very helpful. Definitely will be coming back for all my needs for my 2011 Camry.

I had the best experience at Rick Hendricks Toyota in Fayetteville! My sales rep was Abby, I told her my price range and the ideal vehicles I had in mind. She showed me 2 amazing vehicles that were both within price range and exactly what I had in mind when it came to getting a newer vehicle. She did such a great job that I genuinely didn’t know what one I wanted more. And I can not thank her enough for her patience with me and for coming in on her day off to finalize the deal. Thank you so much I love my new Honda CR-V 12/10 experience

Abby answered all my questions that I had concerning my future vehicle purchase..she is very automotive knowledgeable and I highly recommend using her for any vehicle purchases you may be making.

Our salesman was Antony V. He was great, friendly, and answered all my questions! He wasnt pushy. I would definitely be shopping for our second car through RH Toyota and recommend Antony! Great customer service and experience buying our first NEW car. If I could give him 10 stars I would!!!

I recently bought a new Tacoma from this location. I went in a few weeks prior and talked with Raul, one of the sales reps here. He was very informative and up front. My experience talking with him is what brought me back once they had a truck with everything I wanted. Raul worked with me through the process with professionalism and most importantly like a real person. It was like having a friend walk me through the process of getting into a new truck. I definitely recommend this location if you are in the market for a vehicle.

Awesome service, my daughter brought her car there for the first time and Brandon was very helpful with explaining what they were going to do and how long it would take.

Great staff and great place to purchase your vehicle. Big thanks to Elyse for helping me secure and purchase the 2022 Camry

Jakob really took time to listen to what I wanted and I left a happy customer. I was on the fence at first with the 1st SUV he showed me. Then he won me over showing me a nice Nissan Rogue. It was more then I was thinking on spending but not more then my budget and I got all, plus more than what I asked for. I left with a smile in a SUV I want.

Exceptional service and beautiful vehicles! They took care of me! I love my SUV 💜

Greg took care of me quickly without issue. 5 star service

Went to Rick Hendrick in order to trade and buy a new vehicle. We were greeted by Matthew Lowry who took great care of us through the whole process. The only thing that would make this experience more satisfying is if the dealership had a bistro in the building for those who are waiting on site. Definitely would recommend going through this dealership and ask for Matt to help, great salesman.

Had my first dealership experience at this location and it was overall pretty smooth. Our sales rep, Carlos, was very helpful and patient throughout the entire process.

The car-buying experience at Hendrick Toyota is always a pleasure. I have purchased multiple vehicles here, and it gets better each time. On this occasion, our sales representative, Juan Rivera, was extremely knowledgeable and personable. He did an amazing job at streamlining the process, while maintaining a refreshing transparency. Strongly recommend.

Brandon Marable was a phenomenal and gave his own personal advice and never felt like I was being held as a customer and more of a friend.

I highly recommend this dealership for service, parts, and sales. Always great dealing with Gregory Macon Jr.

Im super happy with my new car and for the excellent excellent service that Adriana gave me today. I recomend Her it to you

Special thanks to Sheryll for assisting and updating me to have the car that I wanted. Very accommodating! Great service. - Theanny

Recently moved to NC from VA and was trying to find a dealership to do my routine maintenance, after a poor experience at another I tried Hendrick and am so impressed. Service department is very organized, Harrison Florence was so friendly at check in and check out, AND it took 30 MINUTES. Definitely will be back.

I want to thank Brandon Marable on his excellent service he provided today. He was very professional and kind thanks again.

My buying experience was great. Gabrie was amazing. What isn’t amazing however is I still do not have permanent plates on my car (that I purchased in September) and I cannot seem to get a straight answer. And what does the lady receptionist (the male receptionist has been understanding of the situation) tell me? Go to the DMV myself and get new temporary plates. And who is paying for those? Hmm…

Your sales marquis is one of the best salesman I have ever encounter very polite and respectful one of the best

Matt Lowery took care of me ... Make sure if u are looking for a reliable vehicle stop by and see him !!!!

Had a great experience with! Will is an amazing salesperson & truly cares about the customers needs. I felt very informed and more confident in what I want. I will definitely be working with him again when I come back to Rick Hendrick.

My appointment at Rick Hendricks Toyota Fayetteville was a very good experience.Ken Witt took care of me in a very professional, caring manner. Ken very patiently answered all of the questions I had and gave me additional information. He gave me the time I needed to better understand my car. I am a big fan of Ken Witt because of how well I was treated.Waiting for my car to be taken care of was also pleasant. The dealership was clean and welcoming.

Brandon Marable was fast, informative, friendly and over all had a great experience today in the service department.

Thanks to Abby the car buying experience was quick and easy! Definitely recommend buying a car from her!

Great service, they keep you updated regularly and are very fast, even on busy Saturdays.

Really great auto service center, these guys had me in and out, most places I’ve been to take at least an hour before they tell you that your car is being worked on. Ask for Steve Majka, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and they know their stuff.

Always love the service I recieve here, I got some recalls on my car and Brandon Marable was very polite and helpful.

So, last April I purchased 4 new tires WITH road hazard warranty. I had a tire go flat Wednesday. Went back to find out if the warranty would cover any part. Was told what it would cover and had them check on the tire. Was called back to the service desk to be told that they had bad news. When I purchased my tires they Didn’t come with a road hazard warranty as told at the time of sale. So, no coverage, no help, no work to try and make things right. Just an offer to sell me new tires again. Sorry, already played that game once with you. I left and went to Firestone, better tire, better service plan. Also, already have LIFETIME alignment with them. Done with dealing with Rick Hendrick Toyota of Fayetteville for EVER!!!!!Have a nice day!( Post will not let me share with out at least 1 star, or it would be none.)

100% customer oriented. Gregory in the service section is extremely professional, helpful, and knowledgeable. He went above and beyond to ensure my experience was exceptional. For this reason I don’t bring my vehicle anywhere but Hendrick.

Adriana Vindel Thompson did a awesome job gave me the best experience ever !!!!!!!! She needs a raise . I love my new car

Me and my family stopped by to look at new Tundras and 4Runners and Nigel Howell was the most polite fellow ever and very knowledgeable about all of the many questions I had thrown at him. Great job young man.

I usually come in to see Stephanie, very nice & answers all my questions

Show had exceptional customer service. 10/10 recommend.

Jakob was an amazing help with getting my first car from a dealership. They were open, honest, and realistic with me about what options I had based on my situation. Would recommend them to anyone looking for a car!

I just had my 4Runner serviced and Chris Knoble was extremely helpful. He answered all of my questions and got me in and out of the dealership very quickly. Great customer service!

The associate by the name of Alex who took care of me throughout my entire experience was very professional and courteous. He seemed to be very knowledgeable about my vehicle himself and recommended additional services that I should consider. After he and the mechanic spoke I was informed of further service and repairs. I agreed to have the recommended services except for one. Which I plan on having done in the near future. Plus the day after we picked up our vehicle we noticed a sound coming from the AC unit. I contacted Alex and he told me it was probably a leaf that accidentally fell behind the cabin filter. I brought my vehicle back and Alex personally opened the cabin filter and removed the leaf/leaves. Overall I want to give a shout out Alex, he truly made our experience smooth and pleasurable. Fred who shuttled us back to our house so we could retrieve our 2nd vehicle was great too.

Outstanding service always! I was attended by Sho Bost and he was excellent!! Very friendly, courteous and knowledgeable. I definitely will be looking for Sho to assist me with the servicing of my great Toyota Corolla!! Thanks Sho for your outstanding assistance :-)

Had a really good experience buying my new highlander 2021! I came from Raleigh , Brandon was very easygoing and helpful. Christian on the finance team was very friendly, transparent and she stayed after 10pm to close my paper work. At the part of my trade in value Dylan gave me top dollar. Good team work! They also beat Toyota Apex store !!! I invite our Spanish community to buy from here. Happy Wife! Happy Life 😉

Our service advisor Sky was super easy to work with! She kept up updated along the repair progress as well as giving us updates on our insurance. The kindness and patience Sky has showed us definitely made this car repair experience super pleasant!

Great place to visit when in search of a vehicle! The staff is very friendly and knowledgeable. I also have friends that have bought vehicles from here. Excellent customer service!

Brandon M. was just the best. He really took care of needs. He explained everything and just friendly and pleasant. He had excellent customer service skills. He was a pleasure.

Brandon Marabele in service was awesome!! Helpful, knowledgeable, and very kind. Thank you Brandon!!!

I will never purchase or lease a car from this dealership again. I went into the dealership to see if they would buy my 2019 vehicle that is in excellent shape and low mileage. First they told me that they can no buy my car because of the lease per their boss. I told them that I already spoke to Southeast Toyota which stated that I could sale my car to a Toyota dealership. They then came back and offered me below trade in value which was 16,000 and they offered 15,000. My car is worth on Kelly blue book 23,000 to 24,000 at least. I would have agreed to 21,000 or 20,000 but they did not give me a chance to negotiate or work the numbers. This dealership is full of it because they say they need cars because there are no cars on the lot except for trucks, vans and SUVs. The only car they have are “demo” cars to test drive. They call you when they want your car but when you want to make them an offer this happens. This experience has been so distasteful