We were immediately greeted and asked if we needed any help. Very friendly, helpful and knowledgeable

Awesome store, its way bigger than I expected it to be. The staff is really nice and they have a big selection of different instruments.

Super knowledgeable and welcoming. They don’t do super delicate work, especially on vintage instruments, but they made sure so send me home with some good referrals. For the location they have a good selection and fair pricing. Around here you either have to pay a little more out of pocket or learn to do it yourself. Not to mention, they do qualify work! Thanks, guys.

Staff was very helpful, and even carried my karaoke speaker to my truck for me- thanks

This is the place to go if you want music gear with friendly service! Zach went above and beyond with helping me pick the right mic stand and even gave recording advice.

I play multiple instruments, piano/keys, drums, guitar, bass and more. I went in for a new set of acoustic strings and ended up staying for 2 hours. Staff was awesome and very helpful.

Unfortunately didnt have good experience with this store. Purchased guitar online and 3 days later, got cancellation notice that I CANCELLED the order. The store didnt have the courtesy to notify me why they cancelled it.

Less than helpful employee!Not very knowledgeable and awful attitude.

We appreciate your support to Play It Forward Musical Foundation.

Kendall Hoffman is knowledgeable about music! A great asset

Love my Martin! It plays beautifully! And hubby is getting ready to set up his new drum set!! Exciting night!

Guitar Center. What can I say? Knowledgeable, helpful, friendly staff, competitive prices for what they offer, great range of offerings ... for any musician, this place is an absolute dreamland. Highly recommended.

Used to have alot more product and you sometimes literally will stand at a counter and noone come to drum section and help. So ya all know drummer is needing sticks.

We love coming here, they are always very helpful and know what they are talking about when you have a question.

Seems like Everytime I go here to get a guitar strung the sales associate act as I am bothering them

Helpful patient staff always helps me get all my needs taken care of!! Thanks Guitar Center!!

It was good. Had what I needef

Really great place to just hang out and play different instruments. People are willing to help if they arent busy at the time. Great place to kill a few hours if you really like music. Someone is almost always showing off their skills on a particular instrument.

Love this store. The staff is always very friendly

Man...I thought the Bridgeton store was bad, but Fairview Heights really blew me away. It looked like a ghost town. Not sure if they are going out of business, but they sure couldnt give a sh## about helping thier customers. They have simply given up. On top of that, 3 used guitars, 5 used amps, a few used basses. I remember when Guitar Center was the place to be. I could spend hours in there checking out all the killer gear. Hardly any new gear. Empty spaces everywhere. Sad, sad, day. I guess its time to wrap it up guys. Looks like brick and mortar is dead. Farewell good ole days, farewell

Ok just miss some of the old staff.

Liked this place. It has more to offer in terms of music than just guitars. Btw, staff was friendly and helpful!

Staff was very informed and kind in assisting on me on which product best fit my playing style

Excellent service. The technician restrung my guitar and gave me tips on how to do it myself.

New guitar strings work great

Help was ok, gent was nice enough to help and answer questions

Semi not so friendly,,,ehhh.....

My husband plays keys he loves this place

Staff helped me pick out the perfect bass guitar, I absolutely love it here

Excellent knowledge and service.

Everyone is nice, knowledgeable and willing to help. Guitar lesson was awesome.

First and last time I went to this Guitar Center, they were letting someone play Stairway to Heaven on one of the guitars.

Want to see what a dying business looks like? Just walk inside and look around. No gear, employees do t care, online service can’t update orders. Go to reverb.com instead.

Although this Guitar Center is a bit on the small side, they offer a decent selection of instruments including guitars, basses, keyboards, drums, mics and accessories, along with several different brands of amplifiers. They sell both new and used equipment, and also provide instrument instruction, tune-ups, mods and repairs. I have purchased 2 guitars, 2 combo amps, and several pedals from this location. The 3-star rating is due to the staff. Some have been great, while a few have been very disappointing. The prices are competitive. But as always, the best part is that they will let you try out almost any product in the store. But be careful what you pick up to play! I purchased a beautiful and expensive Gibson Les Paul on a day I went in only to buy some guitar picks and strings. After playing it, my hands and my ears simply would not allow me to leave the store without buying it!

Ghetto lady was very disrespectful and didnt even give us large flurry.

Great service, the clerk was knowledgeable and helpful. Social distancing is very well done. I felt safe there. I recommend Guitar Center.

Stopped in to check out a new speaker. Spoke with Zach on the phone before making the drive to Fairview Heights. He let me know what I was looking for was not in stock but I was welcome to come check out the floor model.When we got there he immediately took us back to check out the speaker I was looking for and showed me others explaining pros and cons for each. Zach was very friendly, knowledgeable, and professional.

This is the place I buy EVERYTHING. This guitar center is a home away from home to me. Everybody is knowledgeable and nice, and Jackie is a great manager. She is such a sweetheart. And Tyler is a great tech too. I appreciate everyone who works here!- kaiden Coleman

Place was damn near empty! SAD! Serves them right!

Terrible customer service ppl standing around. No one wants to help. Smells bad!!

Very friendly and helpful.

Only been a few times but the employees are great.

Stefan and John were both incredibly nice. Even though they were busy and he was being pulled in multiple directions for different customers, Stefan was able to answer all of my questions and I never felt like I wasnt a priority. It was hands down my best experience in any instrument store

The staff is friendly and knowledgeable about their products

I had great services today. Will be back.

Great place! We take our boys there yogi is a great person! Fits you in as best she can always friendly.

My shopping experience at the Fairview Guitar Center location was spectacular! Jackie and Mike provided excellent customer service and went above and beyond to make sure our needs were met. I am very impressed by the product knowledge and customer service. I will be driving an extra 30 minutes to come back to this specific location For future purchases. Thank you for the great work!

Huge shoutout to Daniel that helped me yesterday in the Drum Department. Incredible customer service and even more incredible people.I went into the Fairview Heights location in search of a mic stand and walked out with the most gorgeous drumset I have ever owned. I’ve been playing for 16 years and I was surprised with how knowledgeable Daniel was in the drum department. He gave me some good tips on how to improve my sound and was super patient when looking at my trade in equipment. Yesterday was probably the best service I’ve had at a Guitar Center. Daniel even helped me load my set in my car after I had purchased it.You guys made a lifetime customer.*EHEM* Daniel probably deserves a raise *end cough*

I got to try it out

Always a pleasure to just walk in. Such an amazing atmosphere.

Bought a great Telecaster from here a while back and I would definitely recommend this place to anyone who is looking to buy an instrument of some sort, especially a guitar!

Friendly place lets you play the instruments they help you choose which instrument you get I would recommend going their. One of the best music stores locally

Mike, Brian and the store manager (I didnt catch her name) were so helpful in making this a very memorable day for my daughter who got her very first guitar. We will definitely be doing business there again! Great experience and super friendly and knowledgeable staff!

A great place to find musical equipment.

Got everything you need to jam

Nice place

Very knowledgeable and ready to help.

The guys there are the most chill guys and they always let me play whatever guitar whenever. They set up a whole pedal board just so I could see which one I liked best. And they are overall very kind.

It is always great to shop at Guitar Center because everyone is knowledgeable about the products and are courteous!

I get stuff here because its close to my house. The gear selection leaves you wanting more. It seems like they carry only really cheap gear & high end gear. Shop at an independent dealer

The Staff at the Fairview Heights location are extremely courteous, knowledgeable and helpful. They truly take care of their customers!I went in a few weeks ago and had them re-string my Acoustic Bass Guitar. When I got home, I realized that I was missing my tuner. I went back a few days later and the Manager gave me a new tuner, no questions asked... THAT is Customer Service at its best!

They have everything that you would need and everybody there is nice

The employees in there were very helpful and welcoming. They were very knowledgeable about the instruments as well.

Helpful staff and an awesome selection. They seemed a little short staffed but you could tell the folks working liked what they do.

They were very helpful and made sure we got the equipment we needed for our church.

Great attentive knowledgeable staff!

Open, relaxed environment. Fun place to go and just play the guitar/piano/etc.

So I came across the idea I should get a harmonica. So very excited to start learning something new so I went down there because after calling a few people Guitar Center was the only want who had them in stock. The girl at the front immediately pointed me to where I need to go and boom, found it. Took it to check out and guy in his late 30s offered to ring me up, still all good. Then as Im checking out he starts asking me for information like my name, then my email,and then my home address. I said Id decline from giving him that information to which he said I had to give it to him if I wanted to make a purchase. I say Ive always been able to decline and he says thats not how it worked there. He said it was because if I didnt pay then they wouldnt be stuck with the bill. Well then my card will decline and I cant make the sale....pretty simple. I was kinda shocked that he was pushing the issue so long. I eventually had to say that if he didnt accept my card then Id just take my business somewhere else. He finally get frustrated with me being stubborn and decides to finally move on. Whats your telephone number? I give a slight chuckle in disbelief that he would ask me that after I said no to my address and say I didnt want to give that either. After giving me a condescending look he just sarcastically accepted my form of payment, I swiped my card, put in my pin, and boom. Transaction completed. So I took it and left.Anytime Ive ever been asked for my personal information I just decline and theyre fine, onto the transaction. I felt a little insulted at his condescending tone and disregard for my personal privacy. After that I feel like I should just drive the extra 20 minutes just so I dont have to be talked down to .

Great selection, helpful employees and really good prices. My son loves going here for guitar lessons.

This is my absolute favorite music store in the STL area! The guys and gals in Fairview heights are amazing! So nice and helpful even when super busy and overwhelmed they still manage to help everyone and they make sure to help you get the gear you want for the best possible price! The guitar tech Steve is amazing with guitar set ups. All my new guitars go to him for a set up before I play them. I highly recommend this place!

Great customer service and great prices

Weve never had any issues in here. My husband and I have been buying things from here for almost a decade and the staff has always been friendly and helpful if we couldnt find something ourselves. We have bought musical instruments, cables, strings, drumsticks, music books, a little of everything. Always been good quality.

Sounded like there was a bigger selection at wear county location. There were several guitars a few bases and acoustic and not many amps readily available. But they can order anything you want. Just hope this location sticks around music stores are a dying breed.

Great for musicians but I was buying for one and had no idea what I was doing. I bought a gift card

I ordered an item that was supposed to be there in less than a week, I didnt recieve a call after a week went by so I called to check. The order specialist told me the item had not ship yet and he didnt know why; he went on to explain that finding out further details were above his pay grade and offered nothing else..

Ross was very helpful and professional. He has a lot of knowledge about electric drums.

Excellent staff, super friendly and knowledgeable. Zero pressure and quite helpful

All in one music Mecca. Helpful staff and everything you wished for then and now. Best prices new and used.

Always friendly helpful staff. Great selection.

The people that work there, that are musicians them selves are so friendly, and have the knowledge to help you.

I can almost ALWAYS guarantee that the staff at this spot will make sure that I get what I am looking for, at the best price possible. The management is second to none and always works things out for the good of the customer. My favorite place to shop... hands down!

Ive spent hours in the store; many times just to ask question or get a professional opinion. These guys always accommodate me. Ive spent a small fortune with Guitar Center over the years because of good service, knowledgeable and patient employees, a large inventory of both new and used equipment at fair prices. I have always had a great experience at the Guitar Center in Fairview Heights, IL.

The manager is doing a great job here. All the employees I have dealt with are friendly and polite and always willing to help.

Good customer service when we went back. A different employee sold my husband the wrong pedal for his amp earlier that day. When we went back with the pedal and receipt they gave us a refund no problem. We then saw another pedal he could use. There was a sale tag on it for 1/2 price. Even though the sale was over they honored the price. Ended up well.

So many people talk bad about guitar center But My boys at the Fairview Heights GC are the best. Always helping me out and getting the best deals. They only speak from knowledge and experience and have taken the extra mile to guarantee that I walkout satisfied . Man I will always be a loyal customer of that store

They know their stuff there. Selection is really...limited. mainstream designs, really. Thats great if you like the same things everyone else likes... the used selection is ok... and its always nice to see the room with the special instruments. 😍 -1 stars for selection only. Everything else was wonderful.

Not one of their nicer stores.Located in a deserted strip mall.The carpet is old and ragged.Poorly stocked and the store layout is dated.Save yourself the disappointment and drive to the Bridgeton,Mo location for your next guitar purchase.If their chapter 11 bankruptcy requires them to close some underperforming stores this would be one of them.

Always have had great luck in dealing with these guys finding gear.Always helpful..

Great instructors!

I dont know if I went in on a bad day, but the store was very akward. There was only 1 cord for some reason (Im sure the staff had more) and everyone just looped around the guitars while one person plays. Kind of weird. Was my only bad experience, rest of my visits have been pretty good to great. Would come back, just keep your hopes reasonable.

Staff ignored my request to have a guitar I was purchasing that day restrung. It needed strings and I asked for new strings. 5 of the staff were standing around doing nothing but chatting to each other and I was blown away how badly I was completely unappreciated as a customer. I would NEVER come here again.

Awesome place

Now that new management has taken over in the last year. The place is awesome!!!

I absolutely love this guitarcenter. Jackie and her team do an excellent job of getting to know their customers getting to know what their customers do with their music and gear and getting to know what they like and what they dont like so that when they see you when you come back in they greet You by name they ask you how your purchases from previous trips have gone I really like the personal touch that the customer service at the store really gives

Wonderful staff and selection..

Friendly staff, super helpful. Relaxed atmosphere where I didnt feel rushed. Didnt find what I was looking for, but i did find something I did buy. If Im in this part of the country again, Ill definitely stop by.

They always have knowledgeable staff and plenty of items in stock!!!

Great place for most of your musical needs.

Great customer service on my visit. Had ordered a preowned midi controller online. It arrived broken. These guys took care of it no problem.

I love coming here