I visited this store on Dixie the beginning of the OCTOBER to upgrade my Android as well as my daughters iPhone. Troy was exceptionally helpful and saved the day. He ordered her phone but I was able to walk out with my Note 20 ultra. His professionalism, patience as well as knowledge IS PERFECT. He helped us tremendously. I came back to upgrade my iPad mini w his help of course. Ive been w Verizon since Airtouch and I must say I am pleasantly pleased and will ALWAYS visit THIS store because of Troy..... he IS AWESOME......

Bought my new phone from this store. I HAD SOME ISSUES with my device at first. Troy was very patient and helped me recover some information and optimize my phone. They have been a great help. I would recommend coming here over other Verizons.

Greg was extremely helpful helping me understand was my phone was slowing down. He helped me download the upgrade I needed and we increased my access to towers during busy times. You can even order an Iphone13!

Greg at the Fairfield location was incredibly patient and helpful. He worked with us with what would work best for our family and ensure we knew all of our options!

I literally had the best experience here. (After going to the Verizon off Princeton Rd, and having the worst retail customer service ever.) I came in because my iPhone was not accepting my SIM card. Troy fixed in less than ten minutes. This is literally the best Verizon in this area, all the staff are super friendly, and knowledgeable. This will be the only Verizon store I will recommend to anyone!

Great customer service! Joe was very professional as he helped me upgrade to a new device. He was super knowledgeable and able to answer all my questions about the device and my account!

Troy was a phenomenal help this morning. Had a problem with my Apple ID and email that neither Apple or Spectrum would help me resolve. Ten minutes, some actual customer service and the entire issue was resolved. Troy was the kind of person that I would recommend to anyone that needed comprehensive problem solving. Thank you so much for your time.

I had the best experience that I have ever had at this verizon. Joe helped us switch over from AT&T very quickly and we got brand new phones at the best price possible. We were in and out in about an hour and I had a great experience! Thanks Joe!!

Our Verizon rep, Lacy, was very helpful, professional and courteous. She helped us select new phones, the best plan for us, and was able to get the best trade-in deal on our old phones. A great way to start our new relationship with Verizon.

Its like every cell phone place. They are just okay. They are not terrible. They are not great either. If you want to know something you better know enough to ask befor you buy. If you dont then take it in and show them your question and they will usually help you somewhat. Dont set your expectations too high. That just goes for this whole industry. No real customer service.

Came in to have help with removing contacts and setting up my phone. Troy was very helpful and patient. I wont go to any other store for help like they can give.

This store is great. You get great fast service. Best srore in the area if you need help or have questions.

The store is awesome. Troy treated us with respect and went further to save us. He is a true asset to your company

Great cuatumer service, and also quick !! Really Polite guys !! Cohen was able to help me with no issues very friendly gentlemen 👍

This morning I visited Verizon on Route 4 in Fairfield and was helped by Troy. I had purchased a new phone and needed a data transfer from my old phone to my new phone. Troy was very professional and helpful. He answered all my questions and did the job quickly. He was also helpful in sending my old phone in for the rebate and explaining that I would need to check back to make sure the rebate was applied.I also asked about taking my phone on a cruise next year and how this process would work if I used the cruises internet services. He was knowledgeable in regards to this process and gave great feedback.I would highly suggest Verizon on Route 4... ask for Troy!

Hi. My husband and I were frustrated with prior service at Verizon but were told to try the Verizon Store on Rt 4 (across from Jungle Jim’s). Troy helped us to change the things on our account and billing that were problematic. He was great. Very knowledgeable and kind. Thank you Troy. Ur Gr8!!!

My sales person was Chase and he was the nicest, most helpful person ive ever had at a verizon store! This was the third time ive tried to get a replacement for my broken phone. I went to the place in mason before and they didnt seem interested in helping me. Chase helped me find a phone i absolutely love and told me about the buyout promo. He made everything super easy and was extremely nice. He should get a raise!

Troy was very personable and professional. He was awesome to work with .it was a very positive experience.

Troy was very helpful with me to find out what is going on with my phone Thats too him very much Fairfield .

I went to 2 other verizon stores, one was closed and the other didn’t have any phones i wanted. joe at verizon wireless on dixie hwy has helped me and found the phone i wanted

Bought a new phone from this store. Love the device. The sales rep helped me set up my new device and listened to what my needs were. Troy also helped me when I came back in and had texting issues. He was able to get me back up in running in no time.

I had a really old phone and needed help. I came in and they gave me a great deal on a new phone and even transferred my stuff. They didnt have any cases but the rep I worked with said hed make it up to me. I really appreciate the help..

This store was great!! I went in with issues on my email from spectrum. The rep there was just so professional. He met me at the door and sat me down at his desk. Really went out of his way to help me. I ask for help frequently here and everyone always gives me the best experience. I dont think I have ever been treated with such respect and kindness. This will be my forever store for my cellular needs. I would highly recommend them to anyone

Bought a phone from Troy. Very professional. Prefer this store over all the Verizon stores in Fairfield, Ohio. He deserves a raise.

I just got a new phone from another store. I had issues with transferring my stuff and the other store wouldn’t do it. The reps there helped me get all of my information from my old phone to my new. We had a lot of good conversations and made me feel welcome. They are so nice and professional. I will continue to come here.

Helps set my device up after I bought. They are very good at what they do. And have a clean store.

The reps are very professional and helpful at this store. I was wanting to upgrade to a new model and they were able to get the phone I wanted. They made me feel important even though the store was busy. I plan to return next time I need a phone.

I walked right in and Lucas was there right way to get my phone. He was shelling out rebates and discounts like is the December the 25th. In under an hour he transferred all my info from the old phone to the new one, put a protective case on it bag everything up; deleted the info on the old phone and I was on my way! They are a bit lean on some of the phones but the service is top tier no doubt. I would suggest this place to be your first stop.

My phone wouldnt turn on. The rep got it fixed and didnt make me feel like an idiot. We had great conversation and made me feel welcome. He gave me some great offers and my son will be in touch about them. Great location for Business.

This is my first time coming to this location. I wanted an Apple Watch. The reps there were very polite while I waited they checked on me. Steve really helped me out with a solid discount. I would recommend this store for the cleanliness and hospitality.

Love this store. Everyone is so friendly and helpful. They explained all of the options I had to get a new phone. And theyre very safe regarding covid. Ill never go anywhere else.

The sales reps at this store were a huge help. They answered all my questions in a timely manner. Will definitely continue to do business with this store.

Steve was amazing! I left and felt like he was one of my buddies! 😂

The people that work here are amazing! They always take the time to explain everything to me and are patient. Always polite and Respectful!

Purchased the S21 this morning. Nick was very helpful explaining the phones features and putting together some accessories. All set, ready to go

These guys have by far the best service. I have came here a few times before and never been let down. Thanks for all you guys do??

We came here and there was excellent service. They were very welcoming. Thank you Steve for your help getting us a new phone.

The store was incredibly clean, you could tell that they take pride in keeping it that way. Given the current social climate, they made sure that social distancing was top of mind and not once did I feel that my personal space was violated. Steve continues to be the reason why I choose this particular store. He attention to detail when discussing new devices or your current phone plan is second to none. I would definitely recommend Steve to anyone who is looking at making the switch to Verizon, or if they have questions about upgrading

Omg! Best experience EVER! If you need Verizon service call Cohen Hartmann! Seriously the most amazingly awesome, customer service.

This location was able to transfer our data to new phones and provided excellent service with phone information and accessories.

I went in to pay my bill when one of the workers told me about some great offers..he didnt have the phone in stock but got it shipped from another store. I always come here over the cole rain loction. Its worth it.

Good experience at the Fairfield store with Greg. Very helpful and informative. Came in and got what I wanted in a timely manner. All safety procedures in place.

They greeted me at the door and were so friendly and helped make my purchase seamless!! Will definitely shop here for all future purchases!

Absolutely rude service! Sales associate refused to give me his name after I told him his customer service was horrible. Will never return! And will make sure anyone I know doesn’t either! I posted a picture of the rude sales associate who wouldn’t give me his name! Thank you to Troy for trying to rectify the situation! I am very disappointed in the service I received today!

I love this store!! Quick service, no hassle. The customer service representative was honest, listened to my questions and really wanted to know what I needed. I will come back every time I need assistance or a new phone!

I came into Verizon store in Fairfield to get a new phone. I was greeted by the sales person who was wearing a mask for covid protection. He showed me several different phones. Explained my options. Was not rushed. E veryone had mask on. It was a pleasant experience.

The staff here is always extremely helpful and patient with us. They work hard to figure out the best deal for us and get the phones set up properly. I highly recommend them.

Very good service and extremely kind with his knowledge!

Fantastic service. Very happy with our new phones and our customer service rep was an absolute angel

My husband and I just bought new phones..we have been with Verizon for years, but it was time for the upgrade. Our customer rep,Jacob, was very helpful and knowledgeable. When we went back with questions Troy was able to answer and help with everything. Just one more example of the great service we get with Verizon!!!.

Has helped me a lot. Very good customer service. I highly recommend this place

Noah was a friendly, knowledgeable rep. Handled the purchase and set up professionally. Even happily helped me the next day with a problem.

The reason i switched to att. They wanted to charge me over $100 to help transfer data from 3 phones over to new ones i just bought from them. Never heard of such a thing its always been free. Went down to att and they laughed and just showed me how super easy to do not even 5 mins. Called around after switching found out no other Verizon does this they all are free to help switch data over. I feel scammed.

Very helpful fixing phone issues will get next phone there

Great staff not a pleasant experience with Verizon

Very nice personal very knowledgeable about there products I phone somehow downloaded a virus an they were able to bring back all my contacts from my other phone without me having to put them in one by one thank u

Great customer service, We didnt buy the phone there, but so helpful

Came in to set up service and had spectacular help. The rep greeted me at the door and sat me down to go over all pricing options and promotions. While in the store i noticed the team was cleaning frequently after every customer. This was great for the fact i was somewhat nervous about it being a phone store with everyone’s nasty phones coming in and spreading this virus. It is great to see young professionals take customer service and their cleaning needs so seriously. Definitely coming back in the future!

Services was excellent The Verizon representative Troy was a great help I would recommend him to other customers as well.

Got the best customer service at this location when I came in to my a new phone. The associate was knowledgeable, friendly, and it was quick to get my phone replaced.

This store is beyond amazing!! Every-time I come into this store. I get nothing but great service!

When purchasing a new phone, please make sure you get someone who knows what their talking about. I always ♥ this VERIZON and after purchasing a brand new phone I had to have a employee who knew nothing what he was talking about. Needless to say, everything he said was wrong. And it cost me more than the original price was. I will never go back to this VERIZON ever again.

I had a wonderful experience with Greg W. at Fairfield during the busy Christmas holiday time. Greg was very professional, my favorite and gave the best service I could receive. If youre at Fairfield I preferred you ask for him. Fairfield is my number one store for excellent customer service. Thank you, Vanessa S.

We had a great experience with Sonny.He was so friendly and professional and answered all of our questions.

Troy was extremely helpful. I didn’t know which phone I wanted and he was very patient with me in bringing out multiple phones in different sizes (pro, x etc). Appreciate the time he took. An added bonus was he was a fun guy and had my mother and I laughing. Stress free service!

Great experience, wonderful tech help. Troy Helped me with my plan. Very helpful group.

Just had a pleasant experience with a young man named Preston. He was very pleasant, patient and knowledgeable. I have been to this location a few times and only had one negative experience. I would recommend this Verizon location.

I got a call from a rep named Steve Blackburn asking about my phone and service. Then continued to tell me about the new iphone coming out. Ill definitely be ordering my phone from him. Steve knew a lot about the phone and it’s features. I can’t wait to get this phone!

Steve was extremely helpful. He answered all my questions and even got my phone from another store. He assured us of the cleaning routines and made us feel safe in this crazy world we live in. Everyone was wearing their masks and helping the ppl in a professional way. Thanks

Steve was nice and friendly. We had some good conversation and jokes about fishing for cats. I got a new phone that he showed how to use and assured he would help with me when I have questions. He also saved me money on my bill, which is a plus. I will return to this location for my Verizon needs.

Was a really great experience. They have such great deals there!!

Amazing customer service. Very polite and fast service. I have never been more satisfied and impressed. This store and the agents are amazing. My agent took care of everything I needed in order to work from home.

I came in with issues on my phone. Steve was very generous and quick to solve my issues. He wore a mask amd assured me the desks and seats were clean... I felt confortable and well taken care of. This store has always been a good fit for me and my husband.

I was there for a new phone and was given great service. Will be going back again for future transactions.

Very knowledgeable, friendly and helpful. Troy has been a great help.

Phenomenal customer service! Steve Blackburn was our sales associate and he did a great job! He is kind, funny, informative and straight to the point. This is our second time doing business at this location and we will continue to be loyal in the future. Thank you!

A few weeks ago I was in the verizon store on route 4 and Luis attended us, he was very friendly, attentive, polite and very patient, the attention was excellent, Luis is a very nice person, also this location seems very clean to me, his Very responsible staff, everyone takes special care to keep the place disinfected, thank you very much for such careful attention and especially for having a person who speaks perfect Spanish, that made me very happy and made me feel at home.

Ive been a few times and my service has been terrific. Every time I need something done the reps are very helpful. I will continue to come here for services. Thanks

Excellent customer service from Steve. We came in just to upgrade my daughters phone and ended up getting two watches too. You wont go wrong if you stop into this location. Steve is very knowledgeable about the devices we had questions about and answered everything we asked.

Traded in my s8 and they where super helpful on hooking me up with a sweet new phone. Also the guy there helped me get my bill lowered as well. Super cool and helpful staff to get you a new and awesome phone.

Steve was a new get young gentleman. Went out of his way to fix my phone. He showed me what he did to fix it and even got me a deal on my unlimited data. The store was clean and well kept. They are social distanced and professional. I always come here for my services.

Had to stop in for phone problems. Not only did Nick fix my problem he also let me know about a promotion in which I got a free tablet. Nick took his time and made sure both my phone and tablet were both working correctly. Nick was great with showing me how all functions worked. I appreciate what Nick did . Great salesman

The service provided at this location is excellent. The staff has always explained the details related to my transaction in terms that I can understand. Highly recommended service center.

I had the best experience working with Troy at the Fairfield location on Dixie hwy. It was a long process on my end. I went back and forth with phones and ask so many questions . He was very patient and a joy to work with. I highly recommend working with him . Thank you Troy. I will definitely be back . 😊

Fantastic customer service here. Customer representative spent a very long time trying everything he could to help me try to transfer data from one phone to another, and even though we werent able to successfully make the transfer, I was very impressed with the time he spent and how many different approaches he took to help me. I would definitely recommend this location.

Very professional!So friendly! Great personality! Steve was able to help me replace my lost phone and all my info was still there. Great guy!Thanks Steve

I came in because my phone had quit charging and like most people, my phone is part of every day life. I was greeted very nicely and didnt feel jumped on when I walked in. My sales person was very nice, informative, and not pushy. No one wants to have to buy a new phone but he definitely made it easier for me. I would definitely recommend this store and salesperson.

Steve is so great that we are going fishing together!No but seriously he is a great guy hooked us up real good. We will be back! For sure. Thank you Steve

I just recently purchased the new iPhone 11 pro from Steven. He was very knowledgeable about the product, helping me choose the best version for me. He was also very helpful in setting up my new phone, and transferring everything from my old phone. I am really happy with my new phone and very pleased with the service. I will be contacting Steven again the the future!

I have been to this location two times in the past two year for my cell phone service. Each time I received excellent service. I received everything I was looking for without the pressure of buying more than I needed. I would recommend and I will be back here myself when I need assistance again.

I had fast and friendly service at Verizon on Dixie Hwy in Fairfield. Troy took his time helping me learn details about my new phone. Great team work as others in the store helped to trouble shoot. Store is clean and had great music.

Steven was great for me. My English isn’t that good but he got me a new phone and explained everything slowly. Set it up and put my accessories on. Showed me how to lock it and find it if I lose it. This was a great experience.

Went in for a new phone and Brian was very helpful and knowledgeable!!! He took his time answering all questions and concerns would definitely return!!

Came in for questions on old phone. Was able to upgrade my phone! Easy transition and no issues. Much better than my last time upgrading!

Service tech. was very helpful and solved my phone issue.

The best experience Ive ever had with Verizon. Steve was good at explaining everything. Gave me great promotions on a phone and tablet. He truly was a good guy and made us feel comfortable.

The rep was really nice and understanding. He called the support team for me to fix my issues and ensure that I had no late fees. Also promised me a good deal when I come back with my girlfriend. These guys are always very helpful. But today made it that much better. The route 4 Verizon guys are grade A+

Steve is a super personable guy! He is very knowledgeable about the products and services being offered. We will definitely be back!

Steve was a life saver! He not only help me set my new phone up with accessories, he helped set up my sister in law with a new iPhone. Excellent customer service. Looking to make him our companies new representative after quality of service we received today!

Highly recommend this location. Stopped in on a weekday evening and received assistance without much of a wait. The phones and accessories we wanted were available in the store. The representative helped us update our plan with minimal extra monthly cost. Will definitely return.