We were renovating our bathroom a few years ago and walked in to get some ideas and product information. There were a few salespeople on the floor who did not approach is. Finally someone came up and asked us if we needed help, we explained our project and she went to grab someone else because she was new and still training. Another associate came over, we told her we were re-doing our bathroom and she told us they dont really deal with bathrooms, only kitchens, and sorry we cant help. Despite the fact there were bathroom displays all over the store. I dont know if we gave off some kind of vibe that we wouldnt be purchasing but it was really upsetting to be treated like that. We are actually planning to renovate our kitchen this summer and will not be coming here.

I visited the Exeter store twice--most recently this past week. The first visit I had an appointment. The second I was a walk in. Both times the staff could not have been more rude and unhelpful.Last weeks visit was particularly disappointing. A salesperson sitting at her desk could not be bothered to give me pricing let alone product information on an expensive LED bathroom mirror. I left and drove to Fergusons in Burlington MA. I investigated my options with a willing salesperson and made the purchase I intended to make at Frank Webb. Ill never go back to shop at Webb again. Apparently, theyre so busy, they dont need my business.

I was help right away. Was able to get in and out and on my day.

Jordan is the best and very helpful

Always go here first. Friendly and helpful with everything!! Love it!!

Based on the advertising of quality I expected a better outcome. I visited the Exeter location on several occasions before making a final decision. This was a positive experience; however once placing the order our problems started. We purchased an Elkay sink with a grill as well as a Moen foucet and soap dispenser. Upon getting the sink we found the wrong sink was sent resulting in a last minute scramble to get the correct sink so that the counter could be measured. When the sink was delivered with our new counter we found that the grill was not included as it should have been so we had to follow up to get the grill. In addition we found a flaw with the soap dispenser and had to get a replacement. Needless to say we ended up having to go to F W Webb multiple times to resolve the issues, not at all as advertised.