DO NOT GO HERE! Horrible customer service. Woman behind counter was VERY rude and unprofessional. She acted as if she was doing me a HUGE favor, not like I was paying for services and it was her JOB. Very condencending. She was aggravated I had never been there before, as she kept repeating she would have to enter every different sending address separately...bad attitude. When I asked if she wanted me to GO elsewhere, she went into a full grown woman tantrum, snapping at and pointing fingers at me. The owner stepped in and he wasnt much better. He should have fired her on the spot. Too many other places to mail stuff. Actually took my 4 heavy packages to the UPS Store, friendly service without incident. Really. Dont bother.

When I walked in to the Pak-N-Ship Thursday afternoon, I had little hope that they could meet my needs, even if they wanted to. I must update this review with the name of the woman who specifically helped me, but the staff was wonderful. Courteous and efficient, even through a busy lunch hour, the staff was attentive and I would go so far as to say kind, and they helped me print a ticket for travel for a somewhat outmoded requirement by one of the vendors who provided transportation. If I have need, I will definitely avail myself of their services again, and I highly commend the staff and recommend the services they provide. (I do not know about the quality of the goods, but my browsing indicated they would be fine.)

I came in today to have fingerprints taken. There were 2 people ahead of me. While waiting, myself and 2 other gentlemen began chatting. One of them made several comments about how long he had been waiting. Very common chit chat like “I’ve been waiting 30 minutes”; “I’m not sure what’s taking so long” etc. Absolutely NOTHING offensive or out of line. The woman behind the counter directed her attention to us “is there a problem?” Obviously listening to our conversation and unhappy that we were having it. It felt like I was back in high school and the class bully was looking for a fight. Super unprofessional. After that particular gentleman was fingerprinted and left, her and her coworker began talking about him very negatively which was incredibly inappropriate. Then looked at the rest of us who at this point we’re still waiting and said “if you don’t like it ya’ll can go to Leesburg”. I’ve never seen a more unprofessional place of business in my life.

Always a good experience here service is fast even if theres a line

I always ship from this location! The location is Always so friendly and professional! Extreme care is always taken in wrapping and boxing items! Thank you!

I drove from Clermont to Eustis for fingerprinting. I waited in line 15 min before my turn. When I got to counter, associate told me she couldnt stop to do it. I asked if I waited til she finished the line, could I do it then, since I drove so far. She said no. What difference does it make to take 15 min shipping something or fingerprinting. Someone in line told where else to go, but my employer hadalready paid for this service. Not h

I was in today to get my fingerprints scan the ladies working were very rude and acting as if they did not want to help me. They both need to work on their customer service skills. If I did not need this done asap for a job I would of walked out. I paid 90 dollars for them to be rude and very unfriendly to myself and my grand daughter. I will never return to this place of business again. I really hope the owner of this business can make a change in their employees so their business can offer friendly, courteous service to its customers going forward.

The women that work here are rude and nasty this is my second time coming here and its been the same people, I sat there and watched them be rude and nasty to the elderly on both occasions if you want good respectful service this is not the place. They need new staff thats professional.

Customer Service at its worst. If you do not look local or dont speak English at the level of this stores clerks, they will give you a hard time. Really sad in deed. I hope an immigrant buys them out.

Never really had a problem with this place until today. I get it, its the day before Christmas eve, I show up at 5:57p to drop off a package that only needs to be scanned in. I get there, door is locked. I see 2 people 1 man, 1 woman, inside of the locked doors, that look right at me & then watch me walk away. Why post business hours that you do not stay open for? It wouldnt have been so bad had I not seen two of your employees look right at me & basically refuse service.

Really not much to say except for one lady that’s very rude.

I was in your store today at about 4:20pm and I realized I was too late to have my finger prints done. I waited only about a min when Donna approached me at the counter and informed me that they didn’t do the prints at this time but she was going to make it happen for me! Cain took my finger prints he was very nice and personable. The atmosphere in this store is amazing the people are amazing and I would recommend it to everyone! Thank you guys again!

Great people will be baclSending my peeps

We went there and needed to use their notary public services. However the people who do the notarisation did not want to put any personal information on the legal document. What good is a notary who will not sign a document or put information that is required on the document? They need to take notary off of their signage

I have done business with Pak-n-ship for years and continue to do so because of the service I receive. The staff have always been pleasant and responsive to my questions and solving any shipping needs I may have. Ive not had to wait more than a couple of minutes at any time to be taken care of and, in those times, have found plenty of interesting items for sale from local artisans to peruse.

Such great people who really take care of the customer. I truly believe in customer service, and it importance to keeping a lifetime customer. Louise, Cindy, and the Team take special attention to detail and we surely love that.I Highly recommend their services.Joseph Heagy, Master C.E.A.C. Accessible Homes of Florida, LLC

A big Thank You to the entire Team at U S Pak-N-Ship. You really take the time to listen and get it right. All your efforts equal a very satisfied customer.Kindest Regards,Cheryl Yax, V.P. Accessible Homes of Florida LLC

My family needed a large banner shipped overnight to a special event. The ladies there took such special care to make sure it would not be damanaged and would arrive when needed. We will definitely be back and highly recommend them to everyone we know.They also have great last minute gifts in their store.

What an amazing place. They are postal miracle workers. Anytime I am stumped on how to send something I just take it to them. They pack it and make sure I get the best deal possible. Highly recommend them!

I went in because I was originally advised my FedEx package would be there. Right off the bat this black haired girl was rude and short. I was in no way rude to her. She had a rude, short attitude. I left before I stooped to her level. Im new in town and this place will not get my business. Clearly she has no idea what customer service is. She could have found another way to tell me I was misinformed.

I am so happy to have been introduced to this fast,easy and fun way to send and receive packages. The staff is super friendly and makes mailing a pleasant experience.

I really like going to US Pak-N-Ship Eustis to ship all of my packages. They have a great and friendly staff. Thank You Sarah for having such a beautiful personality each and every time.

I have been using the store for years now to avoid the Eustis Post Office. I always get straightforward help. I usually come in with 10-15 packages at a time, and I am patient while I watch 2 or 3 employees help everyone that walks in the door. The staff is funny and feels like a family unit. And the owner? I see people say she does not know what customer service is and that couldnt be farther from the truth. She knows so much about lacking, will answer any questions, and pack almost just about anything! I will gladly come and wait my time out in this store before ever going to the USPS Eustis, because of the staff here!

I have been a loyal customer for a few years now. All the staff knows me. Its so much fun and enjoyable doing business with them. I laugh with the staff everytime I go in there. Their hilarious. They definitely enjoy what they do. I get everything I need done quickly, and the employees are alwsys helpful. I would never go anywhere else. I definitely recommend this business for all your package needs. So much better than the Post Office.

They discriminate me in this place because Im Hispanic or latino. When they ask me about my race and I told them hispanic or latino. The manager Donna Fraioli start yelling America several times when I was there, and the associate that was helping me at the time, Mariah Lester told her to, do not say that, several times she said. The owner saw and heard what happened at the time and did nothing about it. She remained silent and preferred that the manager continue to insult and discriminate against me. I left the place almost crying, nobody should go through this. My children and husband were with me at that time and had to see and hear the humiliation that I passed in that place. Nobody ever apologizes to me. I went to the eustis police and made a report of what had happened. I do not return anymore to this place. Thats racism against Hispanics and Latinos!!!👎👎👎

I was chastised for coming in for fingerprinting by 2 women who hate their jobs and let me know and feel it. There is no time element on their web site to tell you they have specific times for it but they couldnt help but gripe and complain about my employer sending me over to them at the wrong time. However they took care of it begrudgingly in as little as 5 minutes meanwhile complaining loudly how my employer knows this and they made an immediate call to them to whip them into place. Cost to my employer is $73. There is a free fingerprinting at Eustis police department as well as a UPS that does it for $43. I will never come into Pak N Ship for any of their services ever. The owner should know his employees are representing his business in such an unprofessional manner because certainly others have had a similar experience.

Rudest lady I have dealt with in my entire life she’s so entitled it’s ridiculous don’t recommend going there

Exceptionally helpful staff, showed me all the possible solutions for a packing problem. I arrived 5 minutes before closing, on a Saturday, and got their full, friendly attention. Also, Supportive of the community, and our military and first responders. They will be my place for packages that need special care, for sure.

Wow!!! Very rude is there more I need to say

NEVER GO TO THAT PLACE...The customer service is bad and the worst part of the case is that the woman who claims to be the owner is the one who treats clients badly, she has a bad attitude all the time, the lack of respect to the clients and her excuse is that she its like that, she its strong and she its from New York ... Even a client told her that she was also from New York and that that was not a reason to be rude. I do not go back to this place anymore and I suggest to all the people who do not enter that place. That woman has no respect or embarrassment ...

Love this place. The Staff is so helpful and awesome....

What a great place to take care of things. I needed something notarized and faxed; the staff were extremely helpful.

Fantastic customer service, will return for my shipping needs in the future!

Very friendly staff. They take extra care when packaging shipments for their customers. Best prices in town too.

Great service, great people.

Have tried to go here twice during business hours (11:00AM and 2:30PM) only to find them “closed”.

Terrible terrible..

Customer service was extremely poor.

Worst customer service ever