I could not have had a better or easier experience. The professionalism and courtesy of Kendall Toyota was off the charts. Any and all questions and concerns were dealt with in an honest and upfront manner. I just cannot express how pleased I was with all of the people I dealt with. Kendall Toyota is a first class organization that truly puts the customer first.

We called Kendall Toyota because we saw a car we liked on the website. We asked to purchase the car over the phone. Kayleb answered our call and made the process very easy and provided us with text updates to let us know when the wire transfer was completed. The people in finance were also great. They reviewed all the warranty options that were available to us and answered all of our questions. Pricing was upfront and there wasnt any back and forth.Before we drove away in our new car, Kayleb took time to make sure we didnt have any immediate questions and he helped me set up Android play so that I could use GPS on the way home. This was a great car buying experience (we had just purchased another car last month and it was not nearly as positive of an experience). Kayleb provided great customer service and we appreciate all of the people we interacted with at Kendall Toyota. Also, we love our new Prius!

Bought my daughter a car and financed it. Anthony was amazing to work with! Highly recommend!!

Unless you have both time and money to waste please do not consider buying, leasing or servicing a vehicle here.Our experience with Kendall just keeps getting worse. Our daughter leased a car here and it was the start of our problems.We took our new Corolla in because the front end was making unusual noises. Four or five appointments later. The technicians working in service couldn’t properly diagnose or repair the problem. While attempting diagnosis, the windshield was broken. Two different times a master Toyota mechanic from Portland was called in to attempt to repair this issue. The car was at Kendall Toyota for close to a month. No rental car was offered while the car was being misdiagnosed. We had to fight, and finally a rental car was provided. The second master mechanic found the problem. Turned out to be a simple fix, steering issue.Fast forward to today. We returned to buy the car after leasing. The finance manager sold a extended warranty, never revealing the total cost of said warranty. When we called to cancel the warranty we were lied to, and told it was too late to cancel. Luckily I was able to contact the warranty company, and they helped me cancel the warranty.This company absolutely epitomizes all stereotypes thought of when it comes to car sales. Their underpaid and overworked sales, and service employees are great. Perhaps the higher ups should consider more than profit. They do most of their business in our community, yet I’m pretty sure they don’t pay taxes, as they moved their headquarters out of state.I will not be giving this company anymore of my money, and neither should you!

Worst service in any Toyota dealership I have ever visited. I own numerous brand new trd pro edition vehicles, some how any and every time I have brought a truck in they have managed to make some kind of critical mistake on my vehicles. The Rear Lights magically stopped working after they recently installed my rear bumpers. To top this lovely experience off, I was thinking about purchasing another new Toyota car but amazingly out of the 20 individuals standing around in side not one of them even acknowledged us a customer even though we pulled into the service department in Not 1 but 2 New Toyota trucks and still no one acknowledged us. Absolutely Atrocious how this place functions will never buy anything Toyota related again after the terrible numerous experiences that has occurred. Awful place even worst sales personal who seems more interested in talking amongst themselves. Sure wish the previous manger David was around he knew how to do his job

I dont recommend buying from Kendall of Eugene if you can avoid it (at least used). I dont like the whole car buying experience to begin with, but I still didnt walk away feeling good about the transaction. We bought a used vehicle from them, and traded in our vehicle. They low-balled us on our trade in saying it needed lots of work (new tires, damage to paint), but it really didnt need new tires and damage was very minimal. They told us they put in over $1,500 to every vehicle they take in, which was clearly not the case with what we bought. The vehicle we purchased was not even cleaned out properly. We found papers from the previous owner and stains that I had to get out myself. I also am left questioning their safety checks, as the vehicle is creaking badly with every turn. I will add though, Court in finance was nice to work with. But really, I feel very played and I wish I wouldve gone elsewhere.

Solomon Faulkner provided us with excellent service! His knowledge, patience and integrity were much appreciated. Solomon listened to my car shopping needs carefully and was very helpful at each step of the way when we finally found just right car. He is personable, answered all of my questions and followed up after the sale to be sure the full process went smoothly. I would recommend Kendall Toyota and Solomon for sales again!

AC stopped working during a heat wave while I was en route to another city. Carrie Bates got my car in quickly, was incredibly attentive to detail, accommodating, helpful in answering questions, and got the repairs done same day. It was by far the best auto service Ive ever had--and best auto rep Ive ever worked with.

Went in to look for a truck and found what I was looking for, Orion my sales person was fantastic to work with. I really enjoyed the car buying experience here and highly recommend them! If your looking .for a vehicle ask for Orion and tell him Mark sent you

Great experience buying a new car here. Simple, transparent, quick process. Friendly, easy-going staff. It should always be like that, but often is not.

I went with my mom to help her buy a car. We worked with Orion and had a great experience. He was very helpful and not pushy or overbearing. We will definitely return for our next car purchase.

I worked with Greg initially and he helped me to find my car and got my name on it before it even hit the lot. Once it arrived I set up an appointment with Rae. She was so patient and efficient. My husband thinks everything takes forever and he was very surprised at how quick and smooth everything went. I will definitely be returning the next time I need a Toyota.

Ive taken my car here several times and its been great, but lately the service has been lacking. Many times the staff will say they will call back to make appointments but never do. I have had to call the service department probably 10 plus times just to make 2 appointments. I recently had a recall on my car and I had to keep explaining to each person about the warranty and what the manufacturer had sent out. They scheduled an appointment finally after I had called several times but delayed my appointment 2 months by not calling me back or giving me any info on my car.

Armando Gonzalez was A M A Z I N G ! I needed a new car and he was very friendly, honest, attentive and communicated well. He was super genuine from the start and understood my situation. It put me at ease buying a car knowing I could trust Armando. Thank you again for all the help! His finance manager was also very helpful and she was very friendly. I highly recommend him for your future car purchase!

Went to Toyota today and bought our first truck. I was so pleased with how smooth everything went and how helpful Solomon was. We were able to get everything we wanted at the price we wanted. We will for sure bring our business back!

Luis Garcia is great! I bought a used Subaru from him back in February and recently had an issue with the exterior door handle coming completely off. I talked to him and they were able to get it fixed for me at no additional charge. They stand by the quality of their vehicle here and so if you buy from them, know that you can buy confidentially. 100 percent recommend going in to see Luis! If I were living permanently in the area then I would continue to purchase cars from him in the future. He’s an honest salesperson! Thank you Luis! I’m loving my Subaru! It’s my dream car!

I don’t want to seem unappreciative for the work provided but I have a serious complaint that others should be aware of. I live in eastern Oregon and my wife was traveling to see friends in Eugene. She was alerted to a problem with the rear differential on her vehicle while having her tires rotated at another business. She brought the vehicle to the Toyota service center and asked for the problem to be repaired. After being charged $135 to verify the rear differential was in fact needing repair my wife as handed a list of other items the dealer recommended we fix. She responded with a no thank you just the diff please. The job came in $200 higher than quoted. Not thrilled but I understand. Oh and we did another $500 of worked that was specifically declined and already secured the parts to do it ourselves. Not cool Kendall. Please do better for my friends in Eugene.

I made a appointment for Saturday at 12, I was stuck in construction traffic so I call 2 hours ahead of time and asked if I could bump my appointment to 1, I was told that that’s fine. When I arrived 15 early to drop my vehicle off the woman behind the desk asked me to wait while she looked at her computer, it seemed like she was just trying to burn time. A couple walked in after me and she called them up to the desk and casually chatted with them. After she finally check them out she call me up. She couldn’t find my appointment even though I scheduled and called back to bump it forward and hour. My oil change took more than 2 hours, for just a oil change. When I picked up she said I need to bring my vehicle back for some sort of leek but was very vague about it, when I asked for more information she had none. When I got in my vehicle they left outside in the parking lot the windows were down, that’s felt rather careless with my vehicle and they used more than an eighth of a tank of gas. What are you doing with my vehicle that takes more than a eighth of tank of gas?

They were vary helpful and professional and well definitely be going back to them

We bought a great car today with the help of Katelyn and couldn’t be happier! Katelyn listened attentively to all of our wishes and found us the perfect vehicle for our family! She was friendly, professional, knowledgeable and made the entire process smooth and successful! I’ve had bad experiences on other car lots so I was really pleasantly surprised at our experience today. I’ll never buy a car from anyone else! I highly recommend visiting Katelyn, she’ll take excellent care of you and you’ll drive away knowing you made a great purchase.

I worked with Kayleb and I couldnt say enough good things. By far the most honest and upfront salesman Ive ever worked with. He wasnt pushy, gave me all the facts and worked hard to get me the things I asked for. Id buy a car from Kayleb and Kendall Toyota any day. Nothing is more valuable than honest hard working people!

Cruz Luis was the most hospitable and charming person I’ve ever bought a car from. He was extremely responsive, helped us understand financing in a comprehensive way, and ensured that I felt comfortable with our purchase the whole way through. We had to wait a little to get into the finance office and let him know we were going to get some dinner at Red Robin. He recommended the campfire sauce. This guy knows his way around a car, and around a good fry sauce. Kudos, Kendall Toyota, you’ve got a fine employee in your midsts. Tomorrow we pick up our clean and shiny new sienna. Our family thanks you, Cruz!

Finally I had my new Camry SE 2020 at Toyota Kendall, so happy and just wanna say thank so much to Kayden and Nick to help me a lot. Good place to come to bring out your dream car

I went shopping for a vehicle on 7/24/21 and decided to stop by Kendall since I had leased a 2019 Tacoma there. I was looking for a Sienna or Venza, which I understand are very popular. When I told the salesman I was not interested in anything else on the lot he just told me he had nothing to sell me and began walking away. I told him I wanted to buy local and not have to go to a dealership up north. His answer was if we dont have it nobody else will and walked away. I waited around awhile to try and get another sales person to no avail and when I asked if somebody could help me I was chastised by a sales manager. Left with a piece of paper about a Sienna that was coming sometime at an undetermined price. So, I drove to Springfield and bought a 2021 Toyota Sienna XLE.

I was sort of worried about having to deal with pushy sales people but I was pleasantly surprised by the great experience I had purchasing my new car. I had done my research ahead of time and had a good idea of what I wanted. The sales associate Katelyn that helped me, answered all of my questions in a relaxed and low-pressure environment. She was awesome! I drove away the same day in my brand new dream car, a super cute Honda CRV. If you are looking for fair prices and a great shopping experience, I highly recommend starting at Kendall Toyota in Eugene.

Waited for three hours for a basic service (pre road trip top-off, tire pressure check, that sort of thing. Not a mileage maintenance.) After inquiring, found out that my car had been finished for two of those three hours and nobody thought to tell me! Huge waste of time. Folks are very nice here, but terribly unorganized.

They are customer service is bad. I dropped off my car over the weekend, and they told me the car would be ready by Monday. I called on Wednesday and Thursday to make sure my car is ready. A receptionist picked up the phone said the customer department is not available, but I will have them give you a call back. Well, they didnt give a call back! So I have to take a Uber to get there, and pick up my car. When I got there, they told, the car is not ready, I have to come next week, the component has even arrived yet! So why would they promised me on the weekend that the car is ready on Monday? I understand there is so delay for the component, but they should have called and told us, especially I tried to contact them three times. This customer service is really bad, I am not coming back. This is not the only place can fix Toyota cars.

This is the best dealership ever! IF YOU WANT SAVE MONEY AND TIME come to this dealership! I live in Portland and made the drive. I saved about $3000 COMPARED to My local Toyota dealers. A friend of mine went down and purchased a Toyota tacoma a year prior for the same reason. I was in and out within an hour. I didnt need to haggle or anything. I would HIGHLY recommend coming here instead of any dealer in the Portland Metro area!

Quick service and they explained everything to me

Great experience, by itself and also in compared to other Toyota dealerships. John in sales was great, took his time explaining all of my options for trade in, but I decided to buy my current. Jordan in finance got an affordable loan for me and answered all of my questions, kind people. Thanks again guys!

I had a terrific experience buying a certified pre-owned SUV. The vehicles were very clean, salesmen were knowledgeable and helpful. I am very satisfied with the price and value. Thank you Cruz!

Purchased a vehicle one year ago from this dealership, and theres some serious negatives about this place:1. The man handling the finances, attempted to sell a horrible extended warranty policy that was ludicrously overpriced, and had to repeatedly be told no.2. The deal through CUDL was already secure, yet the finance guy took it a completely different route, that caused us to do the process all over again.3. DO NOT SCHEDULE ONLINE MAINTENANCE. They do not honor these appointments, for some reason.

This place takes advantage of women and college students. I brought my car in for the under part of my car that was separated from the bumper. I brought it in with duct tape securing it. They proceed to tell me that my car will not start without three separate “issues” that would cost at least $1,000 each. I do not have that kind of money but they told me I would not get my car back without getting it fixed. A week and a half later and I get my car back and the duct tape was still securing my undercarriage to the bumper. They did not fix the issue I brought it in for, charged me (a broke college student) more than $5,000 and had the audacity to give it back still broken and duct taped. This company has caused me so many issues I cannot recommend it. I have receipts and photos to back up this review. I worked with Carrie.

Kendall at 20 Coburg Rd and ask for Tom.Very best used car experience for me. Great price and great car. No pressure and really treated well by sales and finance. I will definitelyGo back. They also gave me more than expected for my trade.

We took both our trucks this time Million Mile Magic Millie @ 970864 and our 2011 Tundra Big Red @ 75864 awesome update and service #kendallauto.

Katelyn did an amazing job and helped us a lot with buying our new car today! We got our new car for a steal! Thank you Katelyn

Came in with a budget and an idea of what I wanted for in a car for the first time buying from a dealership. We were greeted by a Mr. John White. He was very helping in pairing us with the right car at the right price AND was very easy to work with(we didnt feel pressured at all). By the end of the day we had found our perfect car! Highly recommend anyone coming in to buy a car for there first time to check out Kendall and ask for John.

Sales manager Josh was fantasic and helpful. We found a good compromise and I feel Kendall Toyota was able to address my concerns and make sure I was taken care of. The Internal Coordinator, Rachel S. was most curteous and helpful through the process (as I had several accessories installed). I appreciate the willingness to find solutions and at the end of the day I feel complete. Buying a vehicle is a process, thank you for helping me get the vehicle I always wanted.

Katelyn was so amazing helping us purchase our new Tacoma! She was so helpful with the entire process and got us exactly what we wanted. If you are thinking about purchasing a new vehicle I would for sure go see her at Kendall Toyota of Eugene!

Sammy Alzahrani is always Awesome at communicating and making sure my service is thorough abs super quick....Thanks Sammy and Toyota of Eugene!!

Purchased a 2017 Tahoe at Kendall of Eugene. Very impressed with our Salesperson and the person in their Finance Dept. They were all straight forward in what they could offer and provide to us without any false promises. It was for sure one of my better experiences in purchasing a used vehicle. I would be a returned customer if needing another purchase! /Rich

Knowing exactly what vehicle you want and talking to Will on the phone about it, makes the whole buying process so much easier. Wills patience, knowledge and his sales/people skills made it a very pleasant process. On top of that, Will assisted in getting the right extra accessories for a very competitive price. All in all a non-nonsense experience.

My experience was made so easy to buy my car

Not once but twice Marcus has helped us with exchanging our vehicles and I will continue to work with him and refer anyone who’s asks me to him. He is efficient , professional and easy going. He explained everything we needed to know about the vehicles and had all our paperwork done in a timely matter. We appreciate his time and business. Ann helped us with finance and was great as well , again professional and efficient. We love Kendall Toyota.

I started online with Jonathan Dixon. We did nearly the entire deal on his day(s) off. He found the exact vehicle I wanted at another dealership (which was a highly sought after color). Jonathan got the wheels I wanted and had them put on the day I came in to pick up the new truck. The financial department was friendly, not pushy, and had everything ready to go before I got there that day. I would definitely shop with Kendall Toyota of Eugene again.

I Had the pleasure working with Greg Vincent in finding a 2021 RAV4, From the start he was incredibly welcoming and listened to what I was looking for.He was so helpful and professional and gave us such a great experience. Also wish I remembered his name, but the man in finance who helped in our last step. He was wonderful! He included my 5 year old in conversation and that made him so happy! Overall great experience and we left happy customers in our new SUV.

Marcus and the folks at Kendal worked hard to find the right truck and then concluded the deal in a fast, efficient and friendly manner.

Had the best experience here with Cory this week!He helped me find my new suby, and it has everything I wanted and more! He is definitely a keeper!This man deserves a raise!My financial guy was awesome too! Can’t remember name now, but I’ll definitely be back for my future vehicles and will definitely recommend all my friends and family here!Thank you for hiring great People at this location!☺️😄

Great experience! Thank you Kaleb Newport and his team for making it possibe.

Extremely nice and knowledgeable crew!! they made sure I got the car I wanted at the right price and made sure not to let me down. 10/10 absolutely recommend.

I am from Seattle and searched for a specific Tacoma model that is hard to find for weeks. I talked with multiple dealers and salesmen in Washington and walked away disappointed until I found Kendall Toyota of Eugene. They had the pickup I wanted in stock! I worked with JB, and he went above and beyond to accommodate the out of state sale and make the process as smooth as possible. I highly recommend Kendall Toyota of Eugene and want to thank JB! Thanks again!

So far an awesome place to purchase a vehicle! My fiance and I have been getting help from Johnathan Nixon who has been awesome and patient with all our questions from being first time buyers.

Do not take your vehicle to them if it has rodent damage. They quoted us astronomical repair costs. 3x what it actually cost to repair it at a more reasonable repair shop. I think they were just inflating the prices because they didnt want to work on a vehicle with rodent damage.

I purchased my vehicle at this location and although the experience with that was fine, I was told at my oil change only after 3 months of pirchase, that there was a major leak that has been going on for quite some time. I called the service center and asked a lot of questions pertaining to expectations for their service center and if this was going to be covered under the powertrain warranty, they assured me that most likely it was but couldnt tell me for sure. They had an advisor contact me to answer more questions. The advisor let me know that he couldnt know if this was all covered until the diagnostic process, I understood that. They had all my info about vehicle that I had and when I purchased it. I traveled 1 hour to this location and when I arrived a week later for my appointment for the diagnostic service, they told me that the warranty wasnt covered at their location. I asked them why they didnt tell me that when I called and scheduled with them. They tried to argue with me saying I didnt speak to an advisor, I let them know the day I spoke to someone and they found the record of it. They still said that there was a miscommunication, I assured them that there wasnt and they screwed up. They dont care about their clients, and their mistakes. They were unwilling to correct their mistake and said that I would have to pay full price to have my car there, the warranty wouldnt work there. I couldnt believe how unprofessional they were and not willing to correct their mistake. I will never go back there.

Went in there hoping to pre-order a 2021 tundra. Luckily there was a delivery coming in in 2 months and one of the base model tundras was still available. Sales guy gave me a sheet with a price of $48k he then proceeds to grab the sheet from my hand and writes + $2k inflation price. I asked why $2k more. He says O because we can. At that moment, I just walked out and didnt say a thing. Needless to say I will never go to Kendall. This is the second time I had a bad experience with them.

Bought a new car with the lovely help of Jonathan Nixon, he is a great salesman and I will absolutely be back in the future. Super knowledgable and made the car buying experience a pleasure and not a pain! Very happy with his service and my vehicle

My partner and I went to purchase a new vehicle last week and came into the experience with a lot of questions and concerns. We were assisted by Cruz who was endlessly patient, personable, knowledgeable, and walked us through the process step by step ,assuaging our fears and addressing our concerns along the way. He was not pushy at all, but very encouraging and provided the guidance that we needed to make the right decisions about both the vehicle itself and the logistics of financing. We would definitely recommend this dealership and Cruz to any of our friends looking for a positive car-buying experience.

If you’re walking into Kendall Toyota in hopes of buying a car, your very first question should be: “is Orion working today?”Not only is he kind, knowledgeable, and professional, he went above and beyond to put me in the car of my dreams, and made what is normally a stressful process rather enjoyable.The entire sales staff at Kendall are extremely welcoming and friendly, and they are complete exceptions to the status quo car salesmen and saleswomen, and I would seriously look no further in your pursuit of a new car.

Just bought a 2020 Toyota Tacoma Sport and we love it! Jonathan Nixon helped us with the purchase, working with him was the best experience we have ever had at dealership. He was able to find exactly what we wanted (even when the other dealership in town told us would take three to six months). All of our questions were answered and we never felt pressured about making the final decision. The whole transaction was handled professionally and we are completely satisfied. We will definitely recommend him to friends and hope we have an opportunity to work with him again.

Worked with Greg in the purchase of my new 4Runner. He was attentive to detail and wasnt pushy at all. He was a pleasure to work with and made the process smooth. He even called when Ieft my garage door opener in my trade in. Ann in finance was also great. Everyone was super amazing from start to finish! It was the best car purchase experience I have ever had! 10 stars!

Due to covid and a new job role I had to change my form of transportation to something that made more sense financially. I was able to contact Cory in the sales department and explain my needs. Living an hour away I wanted to make sure I wasn’t going to waste my or the dealerships time. Cory was able to have vehicles already selected to my needs and get me going right when I pulled in. Cory was knowledgeable about the vehicle selections and was able to highlight all features and functions throughout the entire vehicle purchase experience. From Cory to finance it was one of the quickest and painless vehicle purchases I have had to date. Really appreciated the service and help Cory and the rest of team provided.

So far, top notch service.

Purchased a new 2021 Toyota Venza from Kendall Toyota! I love the car and had an absolutely fantastic purchasing experience! Shout out to Colton who helped me find the perfect vehicle without feeling pressured or hurried. Everyone was great to work with and I wouldnt purchase a vehicle anywhere else. Thank you Colton and the Kendall team at Kendall Toyota!! LOVE THE VENZA !!!

Great experience with Jonathan Nixon and appreciate the work he did finding me just the right used car. Buying was hassle free and quick. Thank you Jonathan and the Kendall Toyota team.

Great staff and the customer service is 2nd to none! Love my truck!

Absolutely fantastic experience working with Brett and Jacob! 100% satisfied! I purchased a fabulous 2016 Passat at a great price and traded in my car on a brand new new Tundra. The trade in value for my car was very fair but the best part was after looking at nearly every Tundra on the lot I just couldnt get quite the right color and feature combination. The guys went to work and found exactly what I wanted from another dealership and 24 hours later I had the perfect truck at a killer price! Also praise to the other team members who participated in closing the deal. All very kind and courteous. I highly recommend you connect with Brett and Jacob on the Internet team for your next car purchase. We have now purchased three cars from Kendall Auto Group in Eugene and will absolutely go back and recommend them to family and friends. Thank you!

I reached out to every dealership in Oregon for a specific new Tacoma. Kendall (Megan Smith in particular) got me exactly what I wanted at by far the best price. The sales experience was pleasant and straight forward. They are a testament to what a good car dealership should be. If you are considering a new Toyota, I HIGHLY recommend you give them a shot.

I was helped by Cory Nolan, and a great finance guy named Nick. They got me the exact truck I was looking for. There was no pressure, they were both informative, and I got what I wanted at a reasonable price. I felt well taken care of the whole way through.

My experience was horrible. I bought a used truck. Not from them. But it had some electrical issues and a airbag recall. So I took it in for those issues. I had already taken it to my mechanic to let me know what other issues it had...thats how I found out about the airbag recall. Anyway I wanted toyota to figure out the electrical stuff thinking they would be able to troubleshoot it better. I take it in and they had a huge print out of stuff that needed to be done...almost 6k worth of work. Non of that electrical. I asked what all this ment as I picked it up towards closing time. No real answer because my service advisor was not there anymore. My service advisor was supposed to send me pictures via email...to this day never has hapoened..been over a month now. Also when I drove off the lot my truck was making a horrible noise when turning...never noted anything about it on my paperwork. So after I get home I call right away and leave a message letting her know about the noise and it wasnt making any noise when I brought it to them...she never called back, so I finally got ahold of someone else and they say bring it in we will look at it...after a half a day they say they cant fix it because it was aftermarket parts....even though it was something that they had clearly caused. I was rightfully upset as I just drove the truck a week before all the way from Idaho where I purchased it and everything was fine..so I call up the service manager because thats what it says to do on the bottom of the invoice. I call him trying to figure out what happened to my truck and why they lifted it to check everything else when all I went in for was a electrical issue...he then assumed I was going to be asking for free services so got really rude and eventually hung up on me. Worst experience I have ever had. This is how they treat their disabled veterans. I will never in a million years go back..please find a good local mechanic where you might be treated like a person. Thanks and hopefully this saves you some headache.Updated on 5/5 :This must be a standard response from them because a few days ago I got a call from the owner wanting to know my side of what happened....while explaining everything, at first he was telling me he can 100% say that they would have noted the noise if it was there prior to me picking up my truck...well they didnt...it happened like that...nothing about it on my invoice. I dont know what to say other then I am not being dishonest. After explaining my experience he then wanted to talk with my service advisor and figure out what everyone had to say...he calls back apologetic which was nice. Gave me his number and said if there was anything they could do to call him...Im not going to ask for them to make it right. They should want to make it right. Asking me to call back a guy who treated me the way he did is just ridiculous. You guys want to make it right then you call me and tell me what youre going to do to make it right. Im not going to ask you guys to do the right thing and Be good people. So if you want to make it right...then do that. Call me up and tell me how youre going to do that.Not sure how customer service has gone so wrong here.All I can say is, i make just over 800 a month and barely able to make it. Going to cost me almost 1k to fix what broke while in your care. Thanks.

I am a 28 year old young woman. I have been truck hunting for a year and a half now. My experience with Jhon White and the staff at this location was top of the line. I felt respected and shown patience. I went by my self and did not feel the need to bring my husband or another man to make sure I wasn’t getting swindled or harassed.Thank you John White for going over every detail I asked and showing me respect.This was one for the books and I will always remember this experience as an informative and great.

I was playing with the idea of getting a new car that fit our growing family for at least a month. I met with a few different lots and talked with numerous car sales persons.When I arrived at Kendall Toyota I was greeted by Gynelle Sabatino. We talked about what I was interested in, I test drove a Toyota Sienna then we swapped numbers.When I left I had every intention on contacting her in the next couple days, then life happened.A few days later I was Surprised with a phone call from Gynelle, about some vehicles that came in on trade that met my needs, She did not just call To check in, she called with information that was very helpful.It took me about a month to decide On the exact vehicle that I wanted and when I did she searched all the lots and found one that had everything I asked for.Then the process was smooth sailing from there. I even got what I was wanting out of my trade in.Gynelle Exceeded my expectations and helped reform my view on car salesman/saleswomen 😊I love my mid size SUV and so does my family. Thank you Gynelle!- Chrystal and family

Recently purchased a new vehicle from Kendall Toyota. My salesman was named Greg, and he created one of the best (if not the best) car buying experiences I’ve had to date. Absolutely zero pressure which is always great. He was super friendly and helpful. Some car salesman give the others a bad rap because they are sleazy and pushy. Some are like hanging out with a normal person, or even a friend. The latter describes my experience with Greg. Car dealerships are only as good as the people who represent them, and Kendall has a good one in Greg. I’ll be recommending him to friends and family for sure.

Very happy with my new 4runner! Skylar H. did an amazing job helping guide me through the entire car buying process. Definitely would recommend Kendall to anyone looking to buy a great car, truck, or SUV in Eugene.

The new 2019 RAV4 looks nice!

I have only ever purchased cars from their sales rep John white. Never pressures me and has always had my best interests at heart. Recently I bought an after market suspension lift for my truck and I reached out to John who than directed me to Carrie in the service department. Carrie was very professional and got me schedule no problem with the installers. Truck was In shop for about 2 days and Carrie called each day to update me. The installer Ryan did a superb job! My truck looks amazing and the ride quality is back to fresh off the lot!The whole experience with kendall Toyota was definitely worth these 5 stars!

Had a recall fixed and regular maintenance. Great visit.

We showed up expecting just to browse vehicles and get a look at what my girlfriend is into. John White took us through several options and was very helpful and very knowledgeable. I’ve personally never been a fan of dealerships because of predispositions I’ve always heard about dealerships but John definitely changed my mind. We test drove a car that he helped us pick and it was perfect for us. We then went inside with Keith Southworth who took his time making sure we understood everything he was showing us. Even just having a conversation while we were waiting to hear back from the financier was very pleasant. Jordan Bailey who finished the process of getting us our car was a down to earth great guy who wanted to make sure we did not get scared away from buying from a dealership again. The three of them were awesome and I know that we will be buying another vehicle in the future from here.

I had the best experience purchasing a 2019 Toyota Camry. Corey helped me and he was amazing and so nice and explained everything so well. He worked with me and stayed inside my budget and helped me make the best decision. Thank you so much Corey.

I went to Kendall to try and find a new diesel truck. John White did an excellent job helping me through the process and was very patient with me as I tried to decide what I wanted to do. He went above and beyond as he did with the last truck I bought from him. I would recommend meeting with him if you need a new vehicle! Thanks John!

Megan (sales) was great to work with. Ann (in finance) used a bunch of old-school pressure sales techniques to try to upsell me on a bunch of stuff. It was really annoying, ineffective, and ultimately focused on self-benefit rather than finding the solutions that were most valuable to her customer. Also, all her superficial chit-chat and upselling delayed my schedule and therefore the purchase of my car by a whole day. They obviously like to close a deal the same day whenever possible (I was told as much), but they made that impossible, at least for me. I was an easy customer (didnt even need to test drive the car) with good credit. Kendalls processes made things harder than they had to be.I was also disappointed that when I asked for a bottle of water, I was referred to the vending machines. Youd think when youre spending $40k+ on a new car, they could throw in some courtesy water.Despite all the above, they had the car I was looking for at a fair price. So thanks for that.

We can’t say enough about our excellent experience at Kendall Toyota. From the sales department to the finance department it was AMAZING!! Raelene (Rae) made our purchasing experience stress free and pressure free. She was very respectful of our time line and never pushed for a sale. She was genuine and truly listened to our thoughts and needs for our vehicle. We will ABSOLUTELY recommend anyone to go to Kendall Toyota and ask for Rae!!

Keith Southworth helped us locate and purchase precisely the vehicle we were looking for... The one issue we had was resolved very quickly. No pressure, and he seemed genuinely motivated toward our best interest. I recommend him highly!

My salesperson was Elizabeth Anderson from the Honda side of Kendall. She helped me with the purchase of my 2016 Colorado truck. The nice thing about Kendall is that they allow sales people to cross lines among their product lines. I bought this from her ( a Honda salesperson) that was offered by Toyota Kendall (used) and it is a Chevrolet product at the Memorial weekend event at Lane County Fair Grounds. She was great. She was real to work with. She sized me up well and knew not to do the nonsense sales dance. The man behind the curtain must dance but youve got to submit to that if youre going to buy a car from a dealer. I highly recommend her and as far as I know, she can sell you anything, even new, at the other Kendall dealer lines. She deserves this referral. My wife also loved the fact that she is a yarn spinner too and more! Go getem Elizabeth!

I had a great experience working with John White at Kendall Toyota of Eugene. He helped my wife and I get a great price on our ideal car. I highly suggest contacting him if you are interested in buying a car.

My girlfriend was desperately in need of a new car, The moment we arrived to the dealership Cory Nolan was more then happy to assist us in finding the perfect vehicle that she needed and in her price range. Cory made the whole process super easy and smooth. Deffintly recommend going through Cory Nolan at Kendall Toyota for all of your vehicle needs.

Kendall Toyota has always been great with providing awesome customer service! Shout out to Armando Gonzalez for being so polite and well mannered. Thanks to him helping us from the moment we got out of the car; my mother and I both own new corollas! I would recommend having Armando Gonzalez help you when you arrive at Kendall Toyota!

We had a great car buying experience with Marcus. He was patient, attentive, and helped us negotiate a very fair price. We are over overall very happy with our Highlander and would recommend him to a friend

Jonathan Nixon and Megan Smith got me on the road and were great to work with. Traded in 2019 for 2020 model even though inventory is tight for new trucks. They are able to present all the best information to make the choice simple. Do yourself a favor and start here!

I bought a car from Solomon about 2 week ago Solomon is such an awesome on a salesman I had a wonderful experience

Had the chance to test drive a few Highlanders. Keith Southworth helped us out. Though we didnt end up buying, I couldnt have been happier with the experience. He was very knowledgeable, friendly and made us feel very appreciated for considering a Toyota. Will definitely be going back

Had a great experience buying my first new(er) car here. Cory and Nick were both great to work with - no pressure, no nonsense, and super nice. I would definitely recommend coming here to check out a car if youve been thinking about it.

Keith Southworth is an amazing salesman! His professionalism is outstanding! The last thing people buying a car is pressure. With Keith, he was patient and very thorough explaining all the options and choices available!! Thank you Keith!!

This is the third truck I’ve purchased with Kendall, and I continue to be impressed with the service. JB and Todd were great in getting us through the sales process, answering our questions and giving it to us straight. I would definitely work with them again, and Nick got us through the finance portion in record timing. Thank you for another great Tundra!

Got our 2018 highlander limited hybrid from here and we love it!!!!

I highly recommend Kendall Toyota of Eugene. This is the fourth car we have bought from them and each time we have had a great experience. Cory, Josh and Jordan all went above and beyond to make our car buying experience quick and easy.

Worst experience ever. Took my vehicle in to repair wheel bearing. They replaced the wrong side charged $2000 and sent me home with same problem I came in with. Treated like an idiot and charged me 3 times what it should have cost. Thanks Tony!

Just spoke with Mike the service manager of Kendall Toyota in Eugene and could not be happier with the information/guidelines/perspective I needed and got with regard to an older Toyota I keep in AZ that needs to be serviced here. So helpful and knowledgeable. I called because I knew I could depend on the service area; they serviced a different Toyota for me for several years and their Subaru location services my Subaru. They have my full confidence, loyalty, and regard. Great place to do business. Mike has a deep knowledge of these cars and communicates so clearly and effortlessly. I am very happy to give 5 stars.

I was looking into what type of car I would like to buy and was just perusing through some options. I was hoping for a nice SUV. I Wasn’t exactly sure what to get, but John White was an amazing help! Afterwards, Keith Southworth, was super helpful in getting us through the next step of the purchase! An absolutely outstanding employee! Our financier, Jordan Bailey, was super kind and really helped explain out any questions we had. I ended up getting a really nice SUV that I absolutely love and within my budget! My first time buying a car and I am overjoyed , it was an amazing experience with really kind and helpful staff! Thank you all so much!

Never been so disappointed in my life! Bought my wifes b-day present down the road at Springfield Toyota.

Currently, Im not pleased with their service department. We have now returned our Toyota Prius for the fourth time for the exact same sensors/computer problems. After we were assured that it was fixed THIS TIME, we didnt even get out of the dealership parking lot before the same problem occurred. Whats going on?This is a 40 mile round trip drive for us each time we have to return the vehicle. My wife has now not been able to drive to work on 3 occasions because of their inability to find and repair the issue.Please fix our car.