Beautiful dealership put a lot of money into the show... wish they could have put more money into training for customer service... went in just to see what kind of tool i need take out my seats... or rent a tool... was told that I would have to pay a technician to look at it and take out the top back seats... left and went straight over to the Lexus dealership next door and someone came out for free told me what I needed... that is what I call excellent customer service... I will not buy a Ford from here ever... Pingrey Ford in Yakima is the place to go for any Ford issues

I got an oil change and tire rotation. I easily scheduled an appointment, showed up on time, and was gone in an hour.

Great customer service. Listened to my concerns. Austin diagnosed a lug nut problem that could have been dangerous. He is a good technician.

I don’t know what is going on at Kendall. I called to get a price for an oil change on my 2019 F150. I was told they couldn’t find the price but would I like to schedule the service. Price first please. Ok we’ll have service call you. Two hours goes by & no call. I go on website & set up chat—ask web chat person same question—same answer: can’t find price; would I like to schedule; we’ll have someone call. How hard is it to give the price for an oil change. I’m going to Jiffy Lube

I am pleased to say that Jenn H. in the service center was incredibly helpful. She walked me through financing options for the repair needed and made sure to be available during the entire process. She got me answers to all the questions I had about what needed repaired and did so in a timely manner. She was always very kind and was able to turn the situation around for me from being a financial burden and stressful to being financially stress free. I’m thankful she was the one to help me out and look forward to her smiling face for my oil changes. Thanks again Jenn!