I honestly cant say enough about Williams Toyota! The staff is friendly and happy and made my first leasing experience enjoyable and easy. I HIGHLY recommend them!

Our experience at Williams Toyota was excellent! This was our first car buying experience and Ray did a wonderful job making the process easy for us while helping us find the right car at a fair price. We ended up purchasing a 2017 Toyota RAV4 XLE. Matt was also incredibly helpful helping us create a financing plan that fit our budget and timeframe. We left feeling satisfied with our purchase and confident that we found the right car!

We had an excellent buying experience with Williams Toyota of Elmira. Our sales professional Matt C went above and beyond and made the purchase of our new vehicle from two hour away very easy. Thank you to the entire Williams Toyota team!

My dodge caravan blew up on Tuesday. Wednesday found 2021 sienna on Williams website. Filled out I’m interested and credit app. Within hour don Miller calls worked out numbers and financing within 2 hours. Call my insurance company got policy change over all within a couple of hours. Thursday morning Matt van etten finance guy picks me up I sign and drive. This is my 6th brand new car. This had to be the most easiest smoothest car transaction I’ve experienced. Thanks Matt and don

While traveling from out of town we had an emergency with our brakes. Williams Toyota diagnosed and repaired the car quickly and didnt charge an arm and a leg. The show room and service area is very clean, people were sympathetic and friendly. If we didnt live 9hrs away, this dealership would be our go to place to buy cars.

I was greeted immediately at the door. Staff is very friendly and willing to listen and help with vehicle needs. I waited in a comfortable waiting area and car was done much faster than expected!!! Great service dept!

Don Miller was fantastic. He made everything easy, was knowledgeable and incredibly patient. I am so glad someone recommended Williams Toyota and Don Miller to me and I will continue to make the same recommendation to anyone else looking for a new car!

Williams were wonderful to us. We told them what we were looking for and what our budget was and they did a great job getting us the vehicle. We made the offer and we’re driving the car home the same day. There new building is beautiful.

Worked with Emily, she was very friendly and not pushy at all. Unfortunately we couldn’t locate the vehicle I wanted, but I will work with her again in the future if the need arises.

Justin was excellent. I showed up before opening hours and I bought a Tundra and was out driving within 2 hours

Such great service. They made my new car purchase smooth and easy. Ty Kirk and Dave.

Everyone went above and beyond to meet my expectations. Michael Correll and David Acuto were very friendly and helpful.

One of the most pleasant buying experiences Ive ever had Josh went about and beyond to assure that we were satisfied in all aspects of our purchase. Very friendly staff and very knowledgeable about the vehicles their selling I would give them a ten star rating if I could. Thanks so much for the no pressure relaxed buying experience

If you are looking to buy a car in the Elmira corning area, recommend Simons Rockwell for your auto needs. If you need a Honda or a Toyota, recommend visiting Syracuse. We went to the Williams Toyota dealership looking for current deal that Toyota is advertising for a coralla. 3000 down 129 a month lease. The sales person ammediatly said that the closets they would be able to do would maybe 230.00 a month. But more like 270. We told them that didnt make sense that Toyota would advertise a price that you wouldnt be able to come close to. After multiple hours and visits we finally came to a agreement of 189.00 a month. They told use they would run the credit and we would be good to go. About 2 hours later we got a call from the finance manager that unfortunately the credit was not good enough and we would have to settle for 240 a month. We new that he was lying through his teeth because of modern technology and the aid of credit karma there was never a credit app run. So if you like to be treated like an idiot and lied to by all means go with Williams auto group. But Ill be sure to recommend anyone to visit any other dealership.

Thank you Emily for helping me purchase my new 2021 Toyota Camry .... you made it so easy and enjoyable. I have been a customer of Williams for years and they are awesome in every department.

Super friendly and knowledgeable service staff. I continue to use them for everything from inspections to major repairs.

Bad business. They raise prices after you’ve already agreed on a price. This place is greedy . Stay clear

Friendly staff! They make you feel very comfortable and go over everything to make sure you understand the paperwork! Very pleasant and I Love our purchase!! 😊

A brand new facility. Very clean and nice. The service department was excellent.

The staff was very helpful and patient as we found the vehicle that fit exactly what we were looking for. They were willing to work with us and provided all the education we needed on our used SUV. And a bonus, the new building in Horseheads is stunning!

The service was astounding! Past issues were addressed and solved. Professional, friendly and great people! Would refer to others without hesitation.

Excellent customer service from very professional staff. Thank you!

Very nice, Holly is a good person and friendly person I will have no problem taking my car there again if needed

I went to them to see what I could get as a new vehicle. I had a 92 Oldsmobile and had it for 7 years it was a good car the sales rep looked at my car and just tried to put me in something he would make the most money on. Overall had he gave me a little more respect I might have bought something from them. But seeing how I didnt appear to have money they didnt treat me very well. When I declined his offer he said good luck on finding something better for the price which Im a proud owner of a new vehicle with less miles and 3 thousand less thanks to another dealer who gave me the the respect I deserve.

They make buying cars so simple and painless, will definitely buy there again.

I was on a long family trip pulling the camper and experienced issues with my Tundra. They help work me in their busy schedule and got me up and running without it costing me a fortune. Very friendly and helpful management and staff.Based on my experience, i would recomend them.

Nice new facility. No 5 stars as we did not get a call back after a question on a new vehicle purchase from there.

Leased a new Tacoma today. Our salesperson, Matt is SUPER.

I was new to Williams Toyota and it was the first time I felt valued as a customer buying a car. Great customer service!!

No high pressure sales person. Information was made available about a used vehicle and then we make a decision on our own. Still think prices should be lowered by at least $5K on every vehicle on the lot!!! Especially given current economic conditions. Youll sell more!!!

Friendly service and competitive pricing for oil change

Awesome from the moment we showed up!! Fast and very professional . Treated us with respect. would recommend Williams Toyota! I know where to get my next car from!

Williams does an awesome job keeping our Toyota in tip top shape. Their customer service is excellent.

The new facility was nice and the support was great

Ive purchased a few cars In my life, and never had such an easy time doing so, until today! Great people, friendly, attentive, caring, and helpful! Happy wife Happy Life! Thank You Dustin and Dave!!! Made it easy and informative decided to lease instead of purchase. Looking forward to our next experience there!!

Kirk was a great sales associate. Very friendly and just a great guy. Would definitely recommend this dealer for purchasing a new vehicle.

Four months of cruising classified and third party websites looking at variations of the truck I would ultimately buy, Williams Toyota listed a truck on their inventory that seemed to match everything I was looking for. The listing however only included one stock photo from the manufacturer. Originally planning to drive four hours to check out a different vehicle, I made a call to check on its availability. Turns out the truck was just received as a trade-in from a customer the day before. After a quick back and forth on the phone, I was on the road to Elmira.Dan Sargent, the specialist who received my call, met me at the door fully prepared and enthusiastic; not to sell me a truck, but to get to know me. Granted, I may have been an easy customer, knowing what I wanted, the range of availability and pricing for what I was looking for. However Ive never purchased a vehicle from a dealership.Throughout the entire process he kept things straight. Clearly explaining policies and paperwork that go into purchasing a vehicle for the first time and especially doing so out of state. His correspondence online was prompt and incredibly patient as I had numerous hurdles to work through. I opted to finance through a local bank near me so the majority of our interaction was done online, yet he and I retained a comfortable and personable exchange in person.As for the truck, I received it fully detailed with a half tank of fuel. The drive home was a dream as I expect many, many more miles to come!

Saw a/great deal on website and established contact with salesperson. Made an apt to see car-we were traveling from 2 hrs away-it was that good. Drove all the way/from Syracuse only to be told the car had been sold. Dealer knew we were coming from Syracuse-had our phone number-but they never bothered to text or call to tell us car was gone. We get it that cars are 1st come first serve, but REALLY poor business/customer practice. Seriously peeved that no one bothered to let us know.

Adam Madigan, service manager, was very helpful in discussing some issues I have with an older Toyota Tacoma.

The staff was knowledgeable and approachable. They listened and only showed me vehicles I was interested in. During the test drive I asked, “Tell me why I should lease from you?” Sean/sales associate was detailed and confident in his answer.I feel confident that if I have any questions or concerns they will help me.

Josh, was awesome from the moment we showed up, we werent sure if we were going to buy a car or not but the price was great and so was the service from beginning to end. Treated us with respect would recommend Williams Toyota to family and friends.

Always a pleasant experience. Tom is a great service advisor. He is thorough with explaining all the needs and suggestions for my car. Never any pressure to have things done then & now. The loaners they provide are in prestine condition and are beautiful! When I wait for my vehicle, all the staff members acknowledge you while you are waiting, with a smile or hello. I always feel welcome and valued. Thank you all for always giving me a GREAT experience.

It is very reasonable price of maintenance serviceSynthetic oil change is just above 60$. Oil change is about 1hr with appointment. I am happy with their service department.They also provide free drink, soda, water, coffee and cookie or bangle. Don’t let you hungry

Customers never leave disappointed! Amazing customer service and always greet you with a smile! Will definitely be returning when I decide to trade in!Thank you so much Sean Sherwood & Matt VanEtten!

My recent experience here was not only frustrating but also shameful and a poor representation of your family of dealerships and the franchise you are representing. I had made an appointment with the service department because my car was having an electrical issue causing it to fully drain the battery every night. I specified that I would need a loaner vehicle as their location is over an hour from my home. I was informed that the first available appointment would be two weeks out. I took the appointment and spent the next two weeks jump starting my car every morning to get to work, and again every afternoon to get home. When I arrived I was informed that they did not in fact have any available loaners. Grudgingly I left the car and walked across the highway to the field and stream to kill some time while they looked at the car. An hour and a half later they called to inform me that they had completed the 5,000 mi service but needed more time to diagnose. They couldnt provide me with a time frame, and still no loaner vehicle. They said I could come back another time for a loaner of I wished, however this was supposed to be that time!! After pointing out the flaw in their logic I decided I would take the vehicle elsewhere. Williams Toyota had my car in their possession for a cumulative one hour and forty five minutes. In that time I was billed for one hour of diagnostics as well as the 5,000 Mike service. I do not believe for a second that they had my car in a lift for anywhere near the hour and a half that I was billed for. I had spent about three years working for a much larger dealership and in all my time I have never experience the shocking disrespect that I did here. I will be taking my vehicle back to the dealership where I used to live and I will be using it as an excuse to visit friends and family. After calling the service manager at my previous Toyota dealer he said I could drop the car any time and that a loaner would be waiting for me. That is customer service.Williams will not be seeing another penny of my money, and I pitty they fool that continues to support them.

Ray Gaul is the man. Dealing with salespeople is the bane of my existence, but Ray was friendly, smart, knowledgeable, and genuinely interested in helping my find the right truck. He answered all my questions (even some I didnt think hed know the answer to, but he did), took his time and never pressured me. On the whole, the dealership is by far the most well-run Ive ever dealt with -- everyone is efficient, friendly, helpful, and most of all just normal folks. I drove 3.5 hours to look at a truck, and I would do it again. I dont know of another dealership that treats people as well.

EXCELLENT service...I showed up a week earlier than my scheduled apointment.. They didnt bat an eye!!. And the service relating to a recall was promptly done at NO charge! and... I have 100,000 miles on my TOYOTA 4 Runner.. WOW... EXCELLENT SERVICE- EXCELLENT VEHICLE !! Nat Hendricks. oops.. I forgot to mention.. they have a nice waiting area with coffee & goodies..as McArthur said: I SHALL return

Excellent same day service

Great service. Very helpful. Great service lounge

I gave this dealership multiple opportunities to help resolve anIssue I had with the service department. Customer service to me is the most important aspect of a dealership, communicating with the customer is part of that. I left messages that I would like to speak with the General Manager, nothing was heard. Thus one star.

Would not let me look inside a vehicle without me giving my contact info. Never asked to test drive it. I do not want to be called daily to buy something. His body language was very rude also. Its fine I will take my business to another dealer who wants to make a sale. Even if its far away.

Bought a Toyota Avalon,waited 3months for title and plates.Went back with a vibration in rear,they balanced tires and said it was fine,returned to Binghamton went to tire shop and they showed me all 4 tires scalloped.Just called for an oil change and can’t get me in for 4 days

Worked with Ron Bush who made the buying process simple. No push to buy, just showed us our options and let us figure out what we wanted. The entire process was painless and easy!

They try everything they can to get out of warranties. For a big dealership I felt like they scam youworse than a fly by night dealership. Do yourself a favor and go to a different Toyota dealership. Worth the extra drive in the long run

Seem like good people and I appreciate everything they have done to try to fix an ongoing issue with my RAV4. But after they quoted me on something I didnt have to pay for the first time I bought my car in for an issue raised a big concern for me. With this ongoing problem Ive had since a week after buying the car Ive been hearing conflicting things from different members of the sales and service department. Its comical almost and to the point where I feel I have to get my Toyota corporate connections involved which I didnt want to do. Should have listened to my colleagues when they told me not to shop or take my car for service here...

We were impressed by the thoroughness of the car-purchase experience. Williams Toyota and Don Miller took care of all the nuisance details--registration, insurance, inspection--so that there was nothing we had to do except drive the car off the lot...AFTER a lot of education about what our new Prius Prime offered and how to take advantage of its features. Were very happy with our new car and this dealership.

My husband and I just had an excellent experience at Williams Honda with our salesman Chris White. He is very knowledgeable ,personable, and not pushy. We would recommend Williams Honda and especially Chris.

Don Miller is a great salesman! Honest and not pushy! They rest of the Williams auto team was just as friendly and made the car buying experience easy! Highly recommended!

Great service. got my camry here and loved it. ASK FOR RON. he is the best. my whole family loves him and goes through him for all our vehicles

I highly recommend David Acuto for all your car shopping needs! He is extremely knowledgeable, honest, and a pleasure to work with.

Very good place having a lot of issues with my Toyota truck see service center employees alot. Nice waiting room big tv coffee choices cookies bagels cold drinks etc

The service staff us very helpful. They explain everything to you. If you should need a part replaced, they will show you your old part & explain why it is important to fix.

Great place to buy a car. Spent a lot of time there. Only fault was they should have offered to run the car up to their PA store to inspect it.

Great buying experience, they make it almost painless.

Service not that great.

Adam is great. Mike also. But you pay for diagnostic time even if they cannot fix the vehicle. Adam gave me a several thousand $ estimate for a 2003 Tundra. He send me to independent. I did and got it fixed for $500 with OEM parts.

Very courteous salesman in Ron. A definite asset to your business.Was able to make my decision with no pressure.Mostly a quite positive experience but I still preferWilliams Toyota in Sayre. Im not sure what it is but Sayre is wonderful.This was my 1st experience though with Elmira and Ive had a relationship withSayre for almost 10 years, so maybe thats why I notice differences.I dont really have an issue with Elmira, just didnt seem same as Sayre.👍

I really appreciated the friendly people at Williams Toyota! Zach was super nice, never getting frustrated by my distraction over all the pretty cars in the lot! No high pressure sales. Excellent experience.

Good people FAIRNESS friendly helpful with my needs thanks

It’s always a great experience when I visit Williams Toyota. Whether it is a service visit or shopping for a new vehicle. All the staff are friendly and helpful. I’m especially fond of Ron Bush as he always seems to know the right vehicle for me. Many thanks againRon!! I just love my new Electric Blue RAV4!!!!

Great staff, super friendly. Fun family events for charity.

Nice dealer. I had a nice time browsing. Thanks!

Matt was a big help in helping set up the phone & navigation on the truck and with everything went smooth, Thanks Matt

It was a pleasure doing business with them.The people are so friendly and helpful. I will continue doing business with them.

Always courteous and helpful.

I am a super picky car shopper. Sean helped me look for the car and plan that would work with me and my family! Super excited to say I brought home a 2018 Rav4. 3rd toyota for our family! Cant wait for all the fun adventures in our new SUV. Thanks Again Sean!

Just bought from Williams Toyota and had a great experience. Joe and Matt were excellent!

I did a ton of research weeks before I was ready to buy my car and Williams Toyota was my first and subsequently only stop. Before I even arrived the lady who is in charge of the website was super nice and very responsive and when I did arrive (after driving there from Syracuse) the sales manager and in particular my salesman Matt were very polite and honest people. I also want to say that it was really nice that my salesman didnt pester me about car add-ons, when I declined some of them he was really great and didnt argue with me which is my biggest pet-peeve about car shopping, that alone makes me want to come back. I love that I was able to test-drive, purchase, and drive home my car within 3 hours which flew by in no time. I would definitely suggest this dealership, they have great cars, great prices, and great people.

Thank you Williams Toyota and Dan for an easy and awesome experience!We LOVE our new Rav4! We would highly recommend Dan of Williams Toyota Elmira if your shopping for a vehicle!

I leased my Rav4 from here, but I was there for moral support for my BFF. Which, by the way, bought herself a car! Everyone was fantastic, they have a great team. I know Ill Be Back, lol, when my lease is up.

Matt Clifford is an excellent salesperson! The whole staff at Williams Toyota of Elmira is professional and competent. Great experience buying a car.

Great service and friendly employees. Highly recommend doing business with Williams Toyota.

I had a good experience getting the salesman to locate a car and get everything completed in two days but I purchased the vehicle in my company name (tax exempt) and used my dealer tags. Williams Toyota charged me sales tax and registration and just said they were sorry. I paid an exploratory 3,000 and I’m sorry is what I received! Never again will I buy from them or recommend using them.

Most of my experience is with the service dept. And one thing I will say is make sure you can leave your car for the day if you plan to actually have anything completed. I called a week and a half in advance and scheduled an oil change/tire rotation. Worked everything out to drop my car off on time. Never received a call but since they were closing at 7 I went to go get it assuming it was going to be done. They told me they didnt get to it. Whats the point in scheduling an appointment? On to phone calls - dont ever expect one from them. Ask them when they think it will be done and make are you follow up. They say they will call but if there isnt any additional up sell dont expect too much.

Great people. Willing to go the extra mile from sales to service and whatever they can do to help

Service department got the job done. Entirely adequate work at tolerable price.

I didn’t have time to search for a vehicle so I gave Joe the specs and he found me the exact car I wanted in just a few days. It was perfect.

Very professional and not pushy! Will definitely be doing business here again!

Got tires rotated and oil change in 40 minutes great service

We had to get a new key for our Camry...the service dept was fantastic in getting it done on a Friday heading into a holiday weekend...very happy customer

Our 20,000 mile check up and NYS inspection. Everyone was polite and efficient in checking everything.Thank You.

Matt Clifford found me exactly what I wanted. Process was guitePainless and very efficient!! Thanks

Salesman Don was good, but financial guy was a bad experience. Too pushy on selling the coverage that i dont want. I told him at the beginning i dont want any coverage or any warrenty he still kept asking and being very pressure. When i misunderstood him and say yes to this coverage, and ask him to take off this charge 20min later and he told us it was too late even no paper was signed yet. I ask him if he could ask his manager, he said he was the mananger, i feel bad for the company if he is the manager.Its not a big money, but i feel i was being fooled and feeled very pushy. I could turn away and not to get this vehicle since no paper was signed yet, nor the coverage either, but i would feel awful for my salesman Don, because he got his job done right.This is my 4th toyota, 2nd one from williams toyota elmira since 2014, never seen a nasty financial officer like this one before. This would be my last vehicle from them and no more oil change from them for my current 3 toyota and 1 honda.This experience made me feel i am a big idiot.

I took my tundra to get some work done. I spent 2400 for parts and service. One thing were supposed to fix was a tire going flat. As soon as i got there to pick it up i noticed my tire was very soft. So i notified someone in service and back in the shop it went. The tire loosing air was my front passenger. I took it home. As soon as i got home i got out of my truck and noticed a huge dent in in the back of my bed that was not there before. So i drive my truck to work that night and get out and my driver side front tire is extremely soft the one i didnt have a problem with and now my front passenger seems to be fine.

The salesman at William’s Toyota, Sean Sherwood was a nice guy to work with.

A truly amazing experience. 5 stars for all involved.

Great !!

Williams Toyota of Elmira is the best dealership around. The salesperson and other employees were all a joy to work with😊I look forward to working with them in the future!

Purchased 2 cars from them and both times were fantastic! You end up driving home with the car the same day!

Josh is a great salesman