Had what we needed, normal Home Depot 🤷‍♀️

Friendly salespeople, Christmas 🎄 area set up nicely, cheapest price on AA and AAA batteries, have more self checkouts now.

Went to Home Depot in Ellsworth Maine to buy a John Deere lawnmower. They had 14 in stock. We bought one online while there and were told it would be fully assembled and delivered to our house. It came today.It was scratched and pieces were missing. They sent us the display model! My husband called them and it took him a LONG time to finally get to talk with someone. He ended up talking to the manager and she said she would work with us. The department person was supposed to call us. He never called. My husband drove there. By then he was really not happy.Can you say return? Home Depot will be picking up the lawnmower and we will get our money back. We are very, very disappointed about the customer service and the fact they couldn’t assemble a new mower but had to deliver us the display model. Never again Home Depot. You have lost our business.

WILLIE who works here was an amazing help and although he couldn’t find an answer, he didn’t give up. He persisted and spent 45 minutes with us helping until he found the item which was in another corner of the store and on the top racks. He provided the kind of customer service Mainers are known for. Please hire more like him!

Nice guy at the entrance helped us find our clock quickly!

Everything under one roof . Excellent customer service !

Standard Home Depot. As always, the assistance of their associates remains the best possible argument you can find for shopping elsewhere.

Terrible service. Very poor moral character.

I cant imagine a more disastrous experience trying to purchase carpeting and installation services. There was no employee in the department and it was several minutes before anyone came. Unfortunately they knew nothing about carpeting, or the availability and cost of installation. It took over 30 minutes for a salesperson to come, but I was at least able to pick out paint and have it mixed. The carpeting was all mislabeled as to being part of a quick installation option, so they sold me a product that wasnt actually available. And that was just the beginning. They made errors in ordering the carpet, gave the installation company the wrong information delaying the process further, and not only were they unapologetic, they were down right rude.

The one star is for the Tile guy. ( he deserves 5 stars, but I dont want you to think I approve of this location.) Cant remember his name, its not on the receipt. We ordered stuff, was told by tile guy it was all in stock according to his computer, were supposed to pick it up at purchase. It wasnt ready. We were told to wander the store for 30 minutes while they pulled it. It still wasnt ready. Could not pick it up the next day, as we were going back home to CT. So they were supposed to deliver it in 3 days. And then they called and said, no, it would be delivered on the 30th. (today). 3 days ago, I get a call telling me the delivery guy needs better directions, hes on the road with the stuff. I give him the better directions. Today I get a call from the contractor, When is the stuff coming, family emergency. I call the store. after 20 (literal) minutes of the customer service phone ringing, I hang up, and call the pro desk. Tell them i need cust. serv. STAT. She transfers me and I get right through. (!)I tell them about the issues regarding non-delivery, delivery? He tells me that even though the delivery is scheduled for today, the driver quit. So there will be no delivery, he does not know when there is a delivery, the family emergency is making it impossible for contractor to pick it up, and Im 400 miles away. DO NOT BUY ANYTHING FROM THIS HOME DEPOT, UNLESS YOU PICK IT UP OFF THE SHELF, AND CARRY IT OUT YOURSELF.

Medium choice of garden plants/flowers way better prices than Simons

Extremely friendly helpful people.

Bought a tuff shed. Install was lousy. Only automated messages in response to complaints. Promised contacts didn’t happen. No show when they did offer date to correct. Now emails bounce “ no such address” . Shame on Home Depot for sponsoring such a company and even allowing them on their lot.

50% off on fruit trees

Great place to get average quality

Extremely long wait. Had 2 associates working on 3 different computers to give me $3.43 refund. That they told me they had to give me. If i was aware it was only $3.43 i would not have waited.

Clean, neat store with the typical selection of products

Great products at great prices. Not the best employees for help or knowledgeable in their products. Still a great store though.

Weve been into this store two times in the past month. One time, I had to remind an employee who apparently couldnt hear me that his mask was best worn above his nose! Went in again last night and two employees had no masks (one pulled their shirt above their nose when they walked by). Several shoppers not wearing masks, which I believe is a requirement under governors orders. Unless Home Depot decides to hire employees (and offer appropriate compensation for such a position to enforce COVID guidelines), well take our business elsewhere!

They have decent stuff, just never the stuff in stock that the app says is. The app is wrong most of the time.

I go there a lot and they are helpful. Sometimes hard to find an available employee but they are friendly when you do interact with them.

Best of the best..

Sales associates were not helpful and kind of rude. Maybe a bad day?

Home Depot usually seems to come through with what I need however, youd better know how to find it yourself because the majority of the employees are clueless.

Nice and easy to shop.🌼💐🌼

Jill at the service center is an amazing employee. We go to her for everything! She knows her store and she has helped us with ordering products and always has the correct information to help us with all our home projects! We would be lost without her knowledge and help! Ellsworth Maine Store.

Always a positive experience! Great people whom work there

Buy all my Milwaukee stuff here, always have good items

Great staff very helpful and they are the diy paradise

Warm weather brings out..the most Rude people..I picked out 4 six ft posts, went to restroom..now for the..Rude person when I got to my vehicle I noticed someone had taken one of my 4..not funny..

They dont answer the phone

Helpful staff and cost less than lows

Home depot is a warehouse with tools and boards. The one in Ellsworth is famous for never having employees on the floor. So if you need to buy something that you might need help with, try one of the local companies.

Wonderful was able to find what I needed

Couldnt get any home improvements without them!

Same as any other so nothing really special to be said

Good store well stocked kind employees

Very helpful staff person spent a great deal of time helping us look for a particular batch of flooring. We couldnt find it, but she arranged for us to get it at another HD on our way home. She went well beyond what most would do. The only reason I cant give 5 stars is the inventory foul up.

Great friendly atmosphere! Great selection for about everything.

Well stocked. Picked up what I needed.

This is one of my favorite stores. Employees are helpful and theres enough stock to keep me planning projects for years!

Cant find someone to help.

The employees are not wearing their masks. Most of them have it either on the chin or completely off. The few I saw with the mask on generally had it only on the mouth with their noses out. One or 2 actually cared about the outbreak and wire it correctly.

Its home depot

In and out quickly. Plenty of helpful employees around when I couldnt find something..

5 stars for top notch service. These guys went far and beyond, stayed open 2 mins to let me in cause I drove from 45 mins away, and helped me load the truck after the fact. 👌👌👌

The employees are great but the Home Depot Cooperation sucks weiner.

Found a fellow Senior in Plumbing who was able to find the right sink drain kit that could be adjusted to fit within existing PVC drains. Had lot of good resources on installing online because had done a similar project a year ago.

Ask for Jake about the side by side, 500cc baby and its worth the buy 👍

Great when you can find a person working this store not great on picking up an on line order

Need more knowledge employees in departments

Ellsworth store always has someone willing to assist you. Never had a bad experience there.

The lady at the door was friendly and I was able to find the landscaping cloth and composted manure easy enough. The cashier offered to have someone help me load my purchases into my car, which was nice.

Beautiful tree just as described, and great staff!

The workers are friendly and helpful

Jacob in lawn and Garden was Awesome. He helped us with log splitter we bought.

A little bizarre. You could get the refill for the product, but the starter kit was packed away and the assoc would need to get a forklift to get it. Nice staff, odd retail thinking. Will order online.

Store great, was in Friday. One register open 11 people in line. Two cashiers helping or sugesting people to use self checkout. Why not let them run register. Will never go back again. Drove to Lowes in Brewer better service!!!!!!!.

Their security camera screens in copper plumbing aisle are fake

Really bad customer service. Was trying to find a certain item. The employee was no help. He suggested that we go to Lowes. In the future I will use Home Depot as a last resort since that is their philosophy.

The Home Depot doesnt care about the public only cares about itself forces mask on everybody what are they have medical problems or not what disgrace to the American people they are there part of the problem not the solution

Johnny at service desk and Gail on returns were so helpful. Can-do attitudes. Positive and non-anxious under pressure. Customer-centered. Home Depot staff is over the top helpful, always someone to help. 5 stars is inadequate to rate their stellar performance.

Staff took 15 minutes to help. Then a very knowledgeable man for plumbing. Ty

Great new products! Friendly atmosphere. Incredibly helpful staff. Makes do it yourself projects actually do-able. If you have a home / yard project youve been putting off I recommend coming in to see the staff here to get it going again 😎👍👀

The home depot represented itself very poorly today. Customer service in the milling department was amateur hour. Very unwilling staff when it came to customer satisfaction. Then accused me of being a liar. Brought it to managers attention said theyd speak to the associate but honestly doubt anything will ever be done or said.

Home Depot as usual... pretty good selection, but not everything you might need. Small items such as screws, nuts & bolts may be packaged in bags so you get more than you need for more $s. Some, but not all, items are high quality, reasonably priced.

Helpful staff

Biggest hardware store in my area very helpful

Such Helpful Employees All Around The Store.

Especially good service at a company that usually falls short of Lowes.Also, since its the only store of this sort Down East, its enormous and has a great selection.

It pretty easy to get assistance as needed. The prices are great for a box store.

In and out quickly. Found what I needed with the help of an associate.

To focused on contractors. Not enough options for wood workers. Prices are high.

Very helpful with all the products, explain how things work and answer all the questions you may have!

Didnt have the 1 thing I went in to look for but overall a good shopping experience

Great store. It had great pumpkins and decorations for Halloween and Christmas

Lets just say after this last experience, we will drive to Bangor to Lowes. We have shopped here many times with no problems but we made the mistake of ordering a refrigerator from them. We ordered in person, with delivery set for the following Saturday. That morning, the delivery guy called to say the fridge was loaded but damaged. (He was very nice) so we said dont bother delivering. So we called Home Depot about it and were told wed hear within 24-48 hours. So, 48 hours passed and we never heard anything. We called again. Then they told us it would not be delivered for another two weeks from now! We found another place that would have the same fridge delivered tomorrow. So we decided to cancel the Home Depot order. We got someone and were put on hold for an hour. Gave up and called back and were told the had been canceled. They just never bothered to tell us. So we waited for an hour on the phone for nothing. This is just another example of businesses too big for their britches, no service, no communication. We may pick up nuts and bolts at Home Depot in the future but we will never order anything big that has to be delivered.

Poor. They state face coverings are mandatory but in reality dont care. Unsafe place, done shopping there

In past we have had decent service here, 5 years ago. Lately the past couple of times we use this store... not as great. Our latest customer experience was not good at all. Wade in delivery area is not at all in touch with what it takes for a customer service professional to help. We purchased a washer and waited the 10 days to get delivery. There was no call 24 hours before to confirm delivery window yet we showed as confirmed. Worried, that they could not leave unit on porch without a signature, I called to see if the delivery team (contracted) could stop on route and get signature. All Wade was concerned with was that the company (Atlantic Transport Services) did not answer phones after 4 PM and he could not do anything. After several attempts to find out what he COULD do, I was frustrated and finally got from him that he would call in the morning but he was not sure what he could do to help the situation (stated this over and over). I got off the call with Wade in Ellsworth store and looked up Atlantic Transport Services on the web and called their number. While it was a long hold time, there was a real person placing me on hold (apologies), and Randy was able to confirm about options and worked for success in getting my wifes machine delivered. Just a note and signature authorizing delivery was needed..... This gets worse for Home Depot Ellsworth..... Wade called my cell at 8:45 in the morning and leaves me a message that the delivery cant happen without someone there to sign, and states at this point the delivery would need to be re-scheduled, but it went out on truck so they could attempt with someone home. This new message I got during break at work and spent time calling the delivery team at Atlantic Transportation Services to confirm that all IS GETTING DELIVERED as was understood. Again, excellent customer experience with delivery teams company, thus 2 stars for Home Depot store. My family, and anyone I come in contact with about this store will be told to go to Bangor Home Depot, and avoid the lack of service from Ellsworth store.

Product good. Customer service is terrible.

THE HELP WAS AMAZING LOOKED ON LINE FOR ITEMS FOR ME OLD FASHIONED HELP THE WAY IT SHOULD BE

Never thought I would see the day there was a wood shortage in Maine of all states.

Friendly and helpful staff. Weve been here several times to pickup supplies for our home. Process arent bad a d the selection is pretty good.

One of my favorite stores. Thankyou for not pressuring me to wear a mask. I feel I cannot breathe with one on. If others are wearing their mask and feel protected then they dont need to be concerned with me not wearing one. If the masks truly work!! Thankyou

Workers willing to help you

Great had exactly what we needed to secure our bikes safely while traveling, foam pipe installation.

Very helpful staff. Had a cart full I said to a worker I should have had a bigger cart he went got me one and help move my items in the other with a smile

Always spend more than I should.

Raining and wanted four more bags of Antique Stones. The Gentleman was more than gracious to help. I was wet up to my own knees.

I live 2 hours away, i need to be able to call and figure out whether or not you guys carry what i need to purchase. Was planning on driving down to spend about $500 today but the plumbing dept. doesnt feel like answering the phone today or yesterdaym

Great. Nice having customer service vice self checkout.

Great

Have what you need.

A great place to go but if you dont know where something is, ask the employee going in, unless its me I can never find someone when I need them. Other than that it does have a lot.

Always stocked with household needs.

Janell at the service desk was FANTASTIC & Tyler in flooring was a great help too

But to many people running around,find your stuff and keep moving

Same as any other but noticed low stock up here in Maine

Lot of stuff.

Says they have stuff in stock and they dont