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Route 83 Auto Center
133 West Rd, Ellington, CT 06029, United States
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Li
Review №1

We had car trouble while driving home from vacation. We were about 5 hours away. We were towed by a AAA service. The young man that helped us (Jason) checked with the garage he worked from to see if our car could be fixed that day. Route 83 Auto squeezed us in, and charged a very reasonable price. We were able to get back on the road the same day, They were helpful and friendly. If I were from that area, I would definitely use them.

Al
Review №2

Theyre very kind understanding so let me keep my car there until I can get it told from there Kevinhelp me out a lot

Da
Review №3

Quality service, efficient and courteous. Prices are reasonable,

An
Review №4

I brought my car to Route 83 Auto because oil was leaking onto my garage floor. They diagnosed the problem as a leaking valve cover gasket, rear cam seal and oil pan gasket. In addition, the engine would have to be degreased. I then called another auto repair shop. The mechanic, Rob, asked me questions about my car and, based on my answers, told me that he would recommend only the replacement of the valve cover gasket and engine degreasing at this point because that usually solved the leak problem. It did! Not one drop of oil since. In addition, I was charged $126 by Route 83 Auto for this diagnosis, which Rob did over the phone at no charge. So my advice is to get several opinions on work and cost. Route 83 Auto wanted to charge me a total of $820 for diagnostics and work that I didnt need to have done. My oil leak problem was solved for only $182!

C
Review №5

Honest, punctual, fair price and they deliver quality results! Just what I need for a car with 150,000 miles on it.

Ch
Review №6

Had problem with AAA but the tow truck driver was awesome.

Ed
Review №7

I had a exhaust pipes installed. the bolts fell out with in 12 hours. my wife brought it back to have it bolted back. she got a lot of attitude from the girl there and from employees there. I will never ever go there again.

An
Review №8

Professional as always Kevin and his team are doing an awesome job on the body work on my wifes car . If you want quality work at a fair price this is the place to go!

Je
Review №9

Lovely place, everyone is very helpful and friendly. Will definitely be back!

A
Review №10

From the very start, Tony, along with the entire staff at Route 83 Auto Center were very personable and provided great service. They guided me through a couple of car options until I decided on my blue Honda Civic.. to which I have fallen in love with! The car was ready 3 days earlier than they said and looked beautiful. Tony has a wonderful style and I never felt pressured to make an offer. I highly recommend Route 83 Auto and look forward to working with them again in the future!! Thank you!!

De
Review №11

They had what I was looking, and helped me get into it. Tony was friendly even took my old car in trade. I found the whole experience very stress free, and I love my new SUV. I Highly recommend getting your next vehicle from them . The whole staff were great ! They also took care of registering car at motor vehicle dept. It was great not having to wait in those lines. Ask for Tony he was great!!? Tell him Deano sent you.

Sh
Review №12

Car attended to promptly and service fixed the problem.

Li
Review №13

Family owned business. Great people and affordable. They do not have you spend your money unless repairs are necessary. 3 year, 36 month warranty on parts. Love their dog Ella, who greet all the customers!!

ro
Review №14

Customer beware! This company will promise you the moon and tell you what you want to hear. Get ready for your final bill!!

Na
Review №15

Always very friendly service. Good clean place to wait. Ive had some large work done and because of how I was treated I come back for my regular routine maintenance.

Ma
Review №16

Purchased a car for my daughter, whole process was hassle free. Tony was great, no pressure. Had a concern on the breaks, replaced for free, no questions asked. Friendly. welcoming environment.

Ma
Review №17

Iam a 65 yr old man. They were called to tow my bike after having motorcycle accident. I strongly suggest you have some else do your towing. By himself he wenched my bike causing much more damage. PLEASE, do yourself a favor and DONT use this company. I was told he has a reputation for not caring about someone elses property. Surely not a professional. Being investigated by AAA for litigation.

Sh
Review №18

Great experience here! If you are looking to get an amazing deal on a beautiful well put together vehicle go see Tony Silvestro he was absolutely amazing helping me today find my new car!!! Strongly recommend this place to anyone I know!

To
Review №19

Ive been with 83 Auto Center for over 10 years, now, and have always been extremely satisfied with the repairs and the respective costs. My last accident damaged the 2 pax side doors on my Civic. I went to 3 repair shops for estimates and ended up with 83 Auto who not only saved me the most money but included 2 new doors in the process. Their personnel are always friendly, courteous and know the definition of excellent S-E-R-V-I-C-E! They know me by my first name and always offer to drive me to or from the center, if Im having difficulties getting to the Center. I highly recommend the 83 Auto Center for car repairs and/or wanting to purchase a reliable used car.

Ad
Review №20

Taking your car to a shop can be an unpleasant experience due to so many unknowns. I have to say that Route 83 was far from that typical auto repair experience so many of us fear. They were extremely professional, fast and communicated well. In addition, their prices were reasonable. The best part is that Route 83 believed part of the issue with the car was still covered under our power train warranty. Route 83 called the dealer for us, explained the situation and then drove the car to the dealer so my wife didnt have to take the three kids out and I didnt have to miss work...that is service that you dont find often these days in any industry. Hopefully its a while before we need a mechanic, but when we do, Route 83 will be our choice!

Vi
Review №21

Awesome guys. Very helpful and wont try to overcharge!

Ji
Review №22

Honest, knowledgeable, reasonable, professional and friendly!I save a lot of money every year keeping my 1999 Buick on the road, and Rt 83 Auto has made that possible: an occasional repair and a little cosmetic bodywork. Runs like a top! I completely trust their integrity and their work!

Br
Review №23

I would highly recommend Route 83 auto center to anyone! I was really nervous after getting rear ended for the first time and was dreading the headache dealing with the insurance company. The staff at auto 83 made the process as smooth and painless as possible. Not to mention, my car looks good as new. Thanks guys!!

St
Review №24

Brought my car in to have tires balanced and installed on rims. Very friendly people and a reasonable cost. Had to return a few days later because of a problem with the wheel balancing. They corrected the issue, replaced two faulty TPMS gauges, and did an oil change. Again, very reasonable cost & friendly service. However, there were 45 miles put on my car between time I dropped it off and when I picked it up. While I appreciate a thorough road test, 45 miles seems excessive. I called to better understand the reasoning, but was told that that was just what it took. Not sure I believe that a one hour test drive for a few weights on a rim is reasonable. I dont think Ill be back.

Da
Review №25

Tony was the best. He sold us a Saturn Ion and a Ford Ranger they are both awesome running cars. HIGHLY RECOMMEND!

Sc
Review №26

Most honest and thorough body shop Ive ever dealt with. Very friendly staff...I highly recommend this business!

Jo
Review №27

They were great!! Great people, great service and work at a great work. I’m so happy I went here.

An
Review №28

Really nice staff. Fair pricing.

Ro
Review №29

Very nice folks. Not the cheapest, but quality work.

Mo
Review №30

Kevin and Lisa are great to do business with. They do a great job and are very honest . We are so happy we found them.Matt and Monica Wytas

Es
Review №31

I brought my car to this garage when my brother highly recommended them. My first impression of the garage was very positive, as the staff were very friendly, and welcoming. At the time my car was dealing with pulling strong to the left, idle/throttle issues, the check engine light was on, and my car would aggressively veer in either direction when applying the brakes. The owner, Kevin, and his staff came off as very understanding and informative. I was told the problem with my idle/throttle issue was coming from my crankshaft position sensor (confirmed by the check engine code) and my cars pulling and braking problem was caused by my rear passenger wheel. So, feeling confident, I turned over my keys and left them to it.When the call came to pick up my car, I was told they had just taken it for a drive and everything is running as it should. After paying for the parts and work, I took the car and the problems began. I had gotten approximately 2 miles down the road and my oil light began to turn on and off. I brought the car back, informed them of the new issue, and was told the car wasnt doing that when they test drove it. I was told my oil pressure sensor went out and the cause was oil that had some how gotten into the plug; add that to my cost. A few hours later, I was back on the road and on the highway, where, to my surprise, the car was pulling strong to the left, but due to the delay from the pressure sensor, I was already late for work. The following day, my car began to rough idle and the check engine came back on. So, I called the garage and expressed my disappointed, only to be told that Kevin claimed not to have been previously made aware of my idle/throttle problems. I rescheduled with the garage. Prior to my appointment, I brought my car to Autozone to have my code checked and, as I expected, my Crankshaft Position Sensor was the issue. Of course I was irritated with the situation, but at the time of my appointment, I made it a point to be respectful and calm.The lady at the desk was very polite as usual, until I handed her the code form from auto zone. She went from sweet to visibly irritated and short when speaking. After explaining to her my displeasure with almost nothing I had reported being fixed, she went and got Kevin. Kevin, also visibly irritated, handed the autozone form back to me and told me. Go, have a nice day. Of course, I was upset by the attitude and asked for an explanation. Kevin proceeded to raise his voice and replied, If you want to take the car to Ford, then take it to ford. Im not playing these games with you. I will admit that I allowed his dismissive and disrespectful attitude to get under my skin and raised my voice as well. The conversation devolved into a short argument between the two of us ending with him refusing to refund me what I paid.What blows my mind about this situation is less about the money and more about the owner. The fact that someone has no problem with disrespecting their customers, displaying a complete lack of professionalism, and in front of their employees is something to really wrap my head about. I can only image how he treats his employees.In the end, my entire time with this garage has not only cost me around $752.14, along with an exchange with a companys owner that no customer should ever experience, but I still have idle / throttle issues, my check engine light is still on, and my car still pulls to the left. On a positive note, at least my braking issue was resolved.

Ka
Review №32

I have been taking our vehicles for various services to Route 83 for many years, and have never been disappointed. The quality of care and customer service inspires trust, and I know our cars are in good hands.

An
Review №33

Route 83 Auto of Ellington CT Has A Great Staff & Friendship So Stop in Today And Drive Aways Happy And Pleased Each And Every Time You VisitRt 83 Auto Where You are more Then A Visitor Your Member of A Great Family

Ka
Review №34

Had to have my car towed today. They were prompt, friendly and professional. They volunteered to look at my car, explained what was happening and even accommodated my dog in the tow truck. Clearly having your car break down is not how you would choose to spend an afternoon, but I would use route 83 again in a heartbeat!

Wi
Review №35

Lisa & Kevin have serviced our autos for many years and always do a quality job and you can count on them sticking with their estimates. Of course when you take your vehicle in for an oil change, they give the car a thorough checkup and point out any issues that might need work for which they always have an cost estimate ready. Kevin will always give you the straight scoop as to how serious an identified issue is and when the issue should be resolved.Heres the key item for us....TRUST. 83 Auto is ALWAYS fair about their estimates and we NEVER worry about whether we are being overcharged or if identified issues are legitimate or not. If Kevin and his crew recommend a service, you can count on it being the right thing to do. They are very serious about respect and looking out for you and your vehicle. Trust is not something that comes easy for us as weve had our share of problems with other auto repair organizations.Lisa, Kevin and crew are simply the best and we will go nowhere else as long they are operating 83 Auto!

Pa
Review №36

Always fit me in. Do a good job and complete work as promised.

ed
Review №37

In Helping my freind to locate a Vehicle we stop at 83 Auto and Located a 2000 Toyota Avolon we were welcome with an Atmosphere of friendliness and were given the chance to drive and experience the Vehicle which we were interested on. As much of the information that we were inquiring about the vehicle was given to us. the Owner Steve was very caring and sensitive in helping us to find what we needed what I love the most was not feeling pushed to buy the car. This was an Amazing experience. Thank You 83 Auto as my freind is totally satisfied with Her Car.

th
Review №38

My experience was very unpleasant with these guys. They were very nice people dont get me wrong but Id never bring my camry back here.. Went in to get my valve stem seals replaced and had the timing chain done at the same time around June 2016. I chose them based on their goods reviews. First off it took them like 2 weeks then upon picking up the car I was leaking so much oil I have a massive stain on my new driveway. I was leaking up to a quart every 2 weeks or less after I got the car back. I must have brought it back 3 times complaining about the leaking fluids but the owner or his mechanic Keith told me they didnt see any leaking. I specifically asked them prior to the job if they thought they could handle it, I was told absolutely we feel comfortable, we do everything... Well 2k$ down the drain. After the 3rd time bringing it there I was fed up, brought it to state line in Enfield and for another 1500$ I got it repaired correctly.. The owner at my Enfield shop told me gaskets were either reused or missing. The timing chain housing gasket wasnt seated nor sealed correctly.. If youre getting simple repairs, brakes, oil change, battery swap and cant do that yourself, go with them but I highly recommend taking your car elsewhere for major repairs. All in all I spent 3500 on the same repair when I couldve got it done right the first time at the dealer for less....

An
Review №39

We had some repairs done here and they restored it to the point where the car functioned like a brand new. The guys are very professional!

Mi
Review №40

Excellent service at a reasonable price. No hype or overselling of services like at the Dealerships service departments.

Ma
Review №41

Great service, great people, happily recommend to anyone in need of automotive service.

La
Review №42

I have my cars serviced at Route 83 Auto Center whenever they need anything done. They are very professional and the work is always done right the first time! I will not take my vehicles anywhere else to be serviced!

Ka
Review №43

Very friendly and prompt auto service.

Pr
Review №44

Customer friendly staff and mechanics.Home-drop service available, appointment advised.

Rj
Review №45

THE ONLY THING I CAN SAY ABOUT RTE 83 AUTO CENTER IS THAY DO A WONDERFUL JOB. I HAVE HAD A BRAKE JOB DONE, AUTO PAINTING, NEW BATTERY INSTALLED AND HELPED MY SISTER PURCHASE A USED CAR FROM THEM.THE AUTO THEY DID THE WORK ON WAS MINE AT THE TIME,SO I AM DOING THIS REVIEW. AS SOON AS THE WEATHER WARMS, I WILL HAVE MY TRUCK DETAILED BY THEM. GOOD PEOPLE,FAMILY OWNED AND OPERATED. USE THEM,YOU WILL BE GLAD YOU DID.CHIP DURDAN, TOLLAND, CT

Ra
Review №46

Professional, reasonable. Always had good service of my car.

An
Review №47

Great people excellent service 👍

Ch
Review №48

Great work, gave my 2008 suburu new life

Ta
Review №49

Service is great staff is very nice and helpful

Mi
Review №50

Great service every time. Very professional.

Ki
Review №51

Good place

Information
53 Photos
51 Comments
4.4 Rating
  • Address:133 West Rd, Ellington, CT 06029, United States
  • Site:http://www.route83auto.com/
  • Phone:+1 860-875-8334
Categories
  • Auto body shop
  • Auto air conditioning service
  • Auto repair shop
  • Auto dent removal service
  • Auto electrical service
  • Brake shop
  • Car repair and maintenance
  • Tire shop
  • Towing service
  • Wheel alignment service
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:8AM–5PM
Highlights
  • Women-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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