I’m 8 months pregnant to start.Been with Verizon for 6 years. Great service, willing to pay more for better service. I go into this location to see about upgrading Hubby and my phones. Told me they couldn’t accommodate me (i needed to use a restroom) and made me go next door as I can clearly see their restroom and other customers coming and going. Very disappointed 😔

Manager is a gentleman and he will listen and take care of any issues with your account. There are plenty of retail shops and good restaurants next door however the parking lot is full after 10:00 am. So, you’ll have better luck if you show up after 4pm or so. The one guy who services curbside is very rude and unprofessional so you might want to avoid him at curbside lot.

Regina was extremely helpful and patient with me as I made decisions on my purchase. She presented clear and pertinent information to make sure I was equipped to make an educated decision. Thanks Regina!

I have been with Verizon since 2015 had to make some changes to the account store closes at 7 was in at 6:20 and the representative told me that he cant help because his manager told him not to take any customer now good very nice Verizon best service really very poor 👎👎👎👎👎👎👎👎wish I can give -ve

Bad customer service, 2 guys standing behind the counters did not even talk to me what I want or saying hello , stupid people’s on job never go there , wait for 20 minutes for nothing

I went in and bought a 12 pro max.Rebecca transferred all my information from my old iPhone.She is amazing at her job, I was very lucky that she assisted me.

Regina was helpful and professional. Ive always had a pretty good experience here.

Extremely rude and unprofessional service. The huge guy in front of the entrance was giving me an attitude when I was asking for a sim card. Location highly not recommended, and he should be let go. Makes Verizon look bad overall.

Good grief. Is knowledge of basic math required to be a Verizon employee?Went to pick up a SIM card. During pick up, employee (Rebecca) says that I can switch to the unlimited plan for the SAME price. She says it multiple times. Now I was not interested in changing plans at all, but I assumed she was telling the truth so I went through with the transaction. All that was needed was autopay set up (which I already have).Later in the evening, I get my estimated bill from Verizon, and its now increased by $30. To no surprise, all attempts to revert back to my old plan are futile because it was a grandfathered plan and no longer exists.Heres what I learned: Dont trust anything an employee tells you until you verify it multiple times, probably with the store manager.Unfortunately, Victra is no better. Seems like competence is in short supply these days.

Chris was very helpful and had great customer service! My boyfriend got the Samsung Galaxy 21 ULTRA!!

I wanted to change my cell phone carrier to Verizon first thing I walked in the girl at front door said we have 3 people ahead of you and the wait time is 1:30 minutes I was wondering how come you have 3 people waiting with all these sales associates with Verizon shirts wandering around and not helping them, I said I will wait and see what will happen, I kid you not it took more than an hour and 30 minutes to have someone talk to me, I asked multiple times why these sales associate are not helping customers she said ohh they are at lunch or they just helped a customer and are not available, more customers started to show up and keep waiting but no sales associate came forward to offer help instead they were restocking the charger and phone case shelves I found this very disrespectful wasting peoples time and not honoring Verizons commitments to its customers

I got helped right away, Rocio took initiative with my issue and found a quick resolution

Went into upgrade two lines of service today. Was told that we would need to go online to place the order, even though they let the person in front of us wanting a new line of service in to place their order. Why not just help us place the order in store? Of courser the website is not letting the upgrade order go trough even both lines are eligible. Pretty disappointing to see this type of customer service happing. This is being written by an ex employee of over 10 years of service as a sales rep and Sr. Sales Trainer.

Rebecca was the BEST!! She was sooo knowledgable & patiently answered all our questions.

I called customer service to find out if this store caries jlab Bluetooth earbuds. After conforming they they have what I wanted I stopped by only to Find they don’t have them. I am 100%sure they had them. They simply wanted to sale the more expensive product. Thank Rebeca!!

I was sent to the Elk Grove Verizon store by a Verizon representative to pick up and have our new iPhones set up. When I got there, a man came out of the store and handed me a bag with the phones in it. I told him that I was sent there to have them set the phones up for me. He said we don’t do that and shut the door on me. When I got home I realized that they put the wrong phone cases in the bag. So rude and can’t even get the order right.

They only allow 11 people in the store at a time, so we waited on the sidewalk outside for about 30 minutes before we were helped by an employee. Granted, she was very nice and helped us quickly, but we never did go inside to escape the cold.

We had a great experience at Verizon elk grove. The laguna location. We received excellent customer service and knowledgeable staff. I would recommend this location.

Well cuz of the virus limited ppl can go in so we had 4 and only 2 at time, and the store was pretty empty, not ok

Staff tried their best to help us even stayed a bit late. Only problem with Verizon is trying to speak with a human being is very difficult, time consuming and taxing to get there. Once you get to talk to or see a person, they are quite good. Also, I found that TMobil senior rate does not beat my regular rate with Verizon.

Very rude service. A employee stood at the door doing nothing while we waited for 30 minutes to get help that never happened so we left.

Awful service! Came to this location for help with my phone. Phone stopped working still under warranty. Representative told me to call tech support on my phone which wasnt working! No help at all! Left and went to the location in Delta Shores! Should have went there first received excellent service!

Very good visit

Oddie was great. Very polite, informative, considerate and took excellent care of us.

Unprofessional stuff, everyone tells different about an issue. I give ZERO star to his name is Codi or kori he is disrespectful to customers and never listen specifically when your English being not good

The store will NOT make exceptions for anyone. Tried to return a case 2 days past the return policy and was denied. Been a customer to for years.Per the response below, no attempt to help. Point proven.

Yesenia M was great help!

Ten stars... thank you Armando

My first phone was through Verizon. Over the years, the plans have changed. Anyways, my husband and I decided to move to sprint for cheaper family package. Heres our mistake, although sprint provided us great family unlimited package their service within our neighborhood were not supported. Unfortunately, we had to quit sprint service and return to Verizon. They have good coverage but the phone prices are expensive (which is all the stores)We came to the store and upgraded my husbands phone to S8 but I kept my iPhone 6 (Ill upgrade when the iPhone 10 comes out).The customer service was okay here. Prior to changing the plans, my husband had came to the store to inquire about switching the carrier. I wish the sale representative had informed him at that point that whenever you decide to come, bring all these information for smooth transition. We were unaware so that took as longer than anticipated on the actual day of change. Unlike sprint, they dont have employee discounts. I was unhappy about that.And I wish they provide a breakdown of the cost for the upcoming bill and etc. I felt the in store lacked communication skills. I had to contact customer service to get details.

Very enjoyable experience. Rep was friendly and knowledgeable and not pushy. And worked to reduce our monthly charges while increasing benefits.

While I am not a Verizon customer I have been in this store a couple times looking to change plans. These guys were genuinely knowledgeable every time I went in and had extensive knowledge of the devices they sell as well as plans that they offer. If youre not sure what Verizon has theyre more than capable of answering any questions!

Very professional and helpful with everything I needed

Came in to get a 3 new phones and add a line. David, an army vet, was so helpful and patient with us as we tried to decide on a phone. Plus he worked hard to get me the lowest price.Thank you,David! You have amazing people skills.

Went into verizon store to get a new phone and the help i got was really poor, i was helped by a guy name kori i believe, bald, brown skinny guy. i was not happy at all with his customer service,i got and iPhone 11 pro max 256.

Helpful staff! Finally found a screen protector that didnt peal off after a few hours and it comes with a life time warranty. thanks!

Odalazir has been so helpful with our needs. He has provided and excellent customer service. I would definitely recommend him to all my family and friends. Outstanding customer service thank you again Od.

Best experience ever! Kenny is the man there. Came in and was immediately greeted and helped with great customer service skills. Found me a perfect phone for exactly what I needed and got me out in a hurry I will definitely be going back here every time I need something!

I was surprised how quickly I was taken care of and given answers to all my questions and in laymans terms too.

Its all about the employees. The store on Florin road has always had a lower IQ. than most stores of any kind. I know it is a retail store, Ogoing? The guys who work there are unbelievably ignorant. I could staff that store with monkeys tomorrow and they would be more knowledgeable!!!I deal directly with Verizon now!

Absolutely the worst customer service I have ever experienced! I will never do business with Verizon again because of the complete arrogance, wait time and lack of knowledge these people have demonstrated to me more than once! I have now driven out of my way to visit other Verizon stores and have been treated 100% better. I dont know whos doing the hiring, but WAKE UP! I definitely will be cancelling all 4 lines as soon as my contract ends!

Really should be a zero! This review is really pertaining to this store in general! This store can never help with anything, always turning me away, sending me off to go all the way across town or where I signed on to Verizon. Its the most horrible customer service experience ever! Every single time! I honestly dont know why this place exists!Ive never heard of anywhere not being able to pay your balance to upgrade to the new phone coming out and preorder the phone. Its really bizarre to me why they would even put a store out there that does zero for the customers!I got better customer service at the Costco kiosk!I really would love to be able to get great customer service in a local Verizon instead of being sent clear across town or to the place where I signed on to Verizon which is in another city! Most horrible experience ever!

Horrid service just like the company they are as a whole. Called to get support and was offered a call back after 20 minutes so I dont have to wait on hold. I got the call back and was put on hold by the support tech. Its been 35 minutes since I was put on hold. Verizon uses illegal and bullying practice towards its customers. I am leaving this horrible company and its subpar customer service.

Good service. Good variety of products and services.

I walked in to get a new phone and ive always been hesitant going into verizon because Ive had a few bad experiences where I was told one thing and charged another but I was immediately greeted by everyone. I forgot the womans name, but she came right up to me and helped me order my phone, bundled a case, charger, screen protector and pops pocket for me within 15 minutes. She was a delightful conversationalist and Im extremely happy with my overall experience here!

Able to get screen protector replaced and installed quickly. Employees are very nice and polite.

Overpriced for new Notes 9 charger to replace worn out one

We were helped by Oddie who was super helpful and awesome to talk to. Switching over the phone took a lot of time but he kept us entertained.

Poor service, rude staff. No smiles greeting staff At front door, why you hire those staff? Dont help clients transfer contact, very stuck up attitude, those staff should stay home with Mom. Oddie is rude.I from the south, south Arkansas, service from my city is excellent, you should send your staff there to learn something.

I wish I could afford to get this service

Jenks shop took me to the cleaner. Turned in mobile hotspot they magically misplaced it. Charge for 6 months then charged me another $75 for cancelling early. They lian it to ne for a week supposedly $375 ripoff

Bait and Switch. Beware - The tradein value received on a phone is 50% of what is actually promised. Shorted hundreds of dollars after signing up. All I can do is bail after the contract or possibly small claims.

Quick in and out address change fast and friendly service

Excellent service !!!

Zero Star! They cannot troubleshoot a phone problem. They pass your unit from one staff to another staff. My expectations of their experties are a total disatisfaction.

Im new to verizon and needs help with transferring my old number and have some other inquiries,Staff who assisted me was not helpful and rude. Due to the fact that I signed up in Sams Club where i got my new phones I was told to go back there. Being staff so rude I just have to step out and went to Sams the next day who helped me with no pressures. I was with Att for a while ,very great customer service. If not bec of poor signal I will definitely Not move to Verizon. Also I posted a short review few days ago in here and looks like it was gone. I dont really write reviews but i did this time

Other than the usual wait, the staff are pleasant and youll always have your needs addressed.

Very helpful and friendly, no matter what problem you have.

Verizon is a good company I liked it since I am using it which is 2 months from now on. They treat every customer very friendly and they help you with everything you need.

Rocio hooket me up great service

I waited for an hour to upgrade 2 phones just so they can tell me that if everything went ok, it would take 45 minutes to complete but, they close in 10 minutes. Not even an Im sorry for wasting your time. I will do all my Verizon business online from now on. I try to support my local stores but, when this is the services you get, I will go elsewhere.On a side note, there were 3 employees walking around doing nothing the whole time I was waiting.

Service can be hot and miss but overall one of the better corporate stores

No customer service I would rather drive further away from home than deal with the people working there avoid at all cost. Never going back!

Great service. Best wireless period!

Really this review pertains to Verizon in general; not necessarily this location. Went in on 2/2/15 to upgrade to the More Everything Plan, as my daughter had recently been in for a warranty return on her phone (dont even get me started on the $300 I now owe, thanks to the USPS breaking the phone in transit), and was told about this Plan. A Plan that would allegedly cost me no more money out of pocket. So, I went in to see what the catch was. I was told the same, and I made it exquisitely clear that I did not want the new Plan, if in one red-cent extra came out of my wallet in any way, shape, or fashion (i.e. taxes, plan change charges, fees or what have you). I said, If you can promise that, then Ill do the deal. Did it, and what do you know, my bill was $61 more, and I literally did the change within 12 hours of the billing period end date. Called CS to clarify this was not what I agreed to, and was told this was a one-time plan change charge, sorry I misunderstood, and my bill would actually be $234/month now; not my regular $205. I said, No, that would not be the case, and to fix it. I was perfectly clear on what needed to transpire for me to agree to this Upgrade, and was told no extra money would be extracted from my wallet, PERIOD. I was told it would take a few hours to fix my account. Fast forward to today, 2/12/15, and the charges remain. So I called CS again and told them to restore my previous plan, as someone cant follow basic instructions. Guess what, they did, and conveniently dropped off 2Gb of data from each line (4 down to 2), and charged me another full month pre-pay for next month, as this was another Plan Change; a bill now totaling $413. So, for something that was not to cost one red-cent more, Im out over $200 to fix someone elses hollow promises (plus another $300 for a phone the Post Office broke). Ridiculous. Told Customer Care (on my third call today), that they clearly dont value my business, just my $2,500/year. Like insurance companies - your best friend as long as the money is flowing from your wallet to their bank account, but piss off the minute you want some service! Companies all tow this BS customer service line of crap, but its all a farce.

Awesome amazing friendly service

Chris helped us and he was amazing

Horrible customer service

The worst customer service ever experienced. My wife and I have made more than 5 trips to their location just to solve a technical issue in my wifes phone. The phone is still messing up nothing fixed in it. Even when they ordered a new device for her and after 10 days of waiting, they could not find the device they ordered. After wasting our time over and over, they found that the phone was not delivered and returned to the sender and asked us to contact the USPS to follow up!The employees look like careless. The waiting time is too much without getting any result or service at the end. I will never do business with this store and will definitely reconsider having wireless service with Verizon because of them.

Just because Im not an expert in your business and products, doesnt mean Im an idiot. Why you gotta treat me like one?Staff are rude and not very helpful. Id rather call VZW customer service, sit on hold for the usual half hour, and then wait for things to ship than go to this brick and mortar again.

Great location, but horrible customer service. Avoid at all cost. Been there twice and thats it.

Staff is friendly and knows big reds devices and services.

Great selection and service of iPhones!

Great service.

Was sold two dud phones that didnt work after an update. Was refused replacement.

Kinds and great

Good customer service

Staff couldnt help me with something that another store took care of easily.

Nice people to expensive

Lame lame attitudes. Store manager lady’s 😬 poor customer service. Don’t even take kids in there!

Eh... Its a Verizon store. Same experience everywhere. I will say the staff was all friendly, but they werent particularly knowledgeable about the products. I knew more than they did, but this is typical with most stores these days.

Actually helpful!!

No one answers phones here apparently.

Great service

Poor

Fair at best.

HORRIBLE! Am considering changing cell service it was so bad...waited while others who came in after me were served first and then 1/2 the staff all went on breaks st the same time...

Very friendly staff.

Verizon is awesome

Kenny is the man!!!

Crowded

Corporate Store