They really push for donations and they are very unprfesional. My ears have got infected when I got them done here as well but when I did the rest of my piercings at a DIFFERENT studio they were perfectly fine. 1/10

It’s a great place and I would recommend them to anyone.

Very rude, they make you wait 20 minutes or more to get any kind of assistance. The girl was with a customer for a while and all I needed was a ear cleaning solution and proceeded to tell me that I couldn’t buy the solution until she was done with her customer, which by the looks of it was going to take another 10 minutes. I don’t think I should have to wait basically half an hour for something that can take 5 minutes or less.

Cute little place in the mall but very experienced people. Made my first piercing experience like a breeze.

Beautiful jewelry. The staff is very helpful.

I was there yesterday to have my son’s ears pierced and I was very impressed with the professionalism and patience Aaron demonstrated. On a very busy Saturday night, this young man was left alone to man this kiosk all by himself. He was surrounded by customers and remained calm, courteous and completely professional. Understandably we had to wait a bit for him to help us but he did remind us that he knew we were there and that he’d get to us as quick as he could. When he helped us he was not only kind but very careful about the placement of the piercings. He asked for my opinion and my son’s opinion before he pierced his ears. He even managed to laugh and make a joke or two with us despite the fact that he was clearly overwhelmed. Kudos to Aaron for doing a wonderful job managing that pressure I’m sure he was under yesterday! Thank you Aaron!

Sunday, June 16, 2019- I had the worst experience ever at this location. My wife and I purchased something a few days prior that we decided to return. When we arrived at the store, we noticed there were 2 associates assisting customers...so we waited. After about 10 mins, the male associate asked another female associate, (whom we never even saw as she was sitting so low to the floor (under the displays/ registers) to assist us. When I noticed her, she was on her phone and she never replied to the male associate and she never got up to assist us. The second time, he mentioned to her to assist us, she came over very rudely...Sophia (the very rude associate) never spoke and she wasnt friendly at all.As she approached me I told her I had a return, she very nastily says, Are you exchanging? Again, I say, I have a return. She snatched the receipt from the counter and proceeds to return the item. Due to the register being in the middle, Sophia would have liked me to come closer to where she was but instead of her politely asking could I come around, she said, You need to come over here...I couldnt believe how rude she was so I stayed where I was. She rudely, muffled again...You need to move over here In return, I said, A please and thank you would be nice. My wife noticed how rude and nasty Sophia was being so she moved around to make things easier...I followed my wife.The transaction was barely over before another female associate came over and asked that we excuse (Sophia) her attitude. I told her (I dont have her name but she was very helpful) that I didnt have to excuse Sophias rude, nasty, obnoxious behavior as this was her job and she should be providing excellent customer service. Especially since I was not rude, nasty, disrespectful or anything else that warranted her attitude. Sophia even while at work, representing Piercing Pagoda verbally went back and forth with us about how shes not going to give respect to anyone, etc. She should be ashamed of herself.I hope this is not the behavior that this company accepts. Sophia is a horrible representation of Customer Service...Id hope in the very near future if she continues to be the face of any company that she first goes through the proper diversity and customer service training.

They had very nice workers and pierced my ears very nicely. They told me it wouldn’t hurt and she was telling the truth. I recommend this place to people who never had there ears pierced.

Ive been going to piercing pagoda in jersey gardens for a few months and I have never witnessed such unprofessionalism in my life. The customer service is horrendous! The manager (Danielle Egan) is always gone, either outside smoking or they just dont know where she went. On top of that she will smoke her juul in the kiosk not caring who sees. She also attacks customers and talks back to them in such a rude manner, it actually made me sick. No emotional control what so ever. I shouldnt be surprised because the assistant manager (Vernel Williams) has one of the nasiest attitudes I have ever encountered. Not only to customers but to the other employees as well. She is another one that gives attitude back to customers and speak rudely to them. She is constantly on her phone even when assisting customers. I have been IGNORED by her multiple time because she rather be on her phone than provide great customer service even when I am buying low priced items. She also tried to force me to buy the warranty which is supposed to be OPTIONAL. I later on saw her put it onto a tourist transaction and not telling them about it either. Again FORCING CUSTOMERS TO BUY WARRANTY. On top of that, THEY LIE ABOUT PROMOTIONS, they will NOT tell you if they have BOGO going on to get customers to spend more money instead of saving. They only care about their numbers. I refuse to shop there again after seeing how horrible that company is ran. This is completely unacceptable and unprofessional and I hope some change happens soon. Hopefully the company will hire better managers/employees in the future.

Very fast and friendly service

Nice store, clean and good location. Localized in side The mills

Both women that work there are nasty and rude and wouldn’t even acknowledge or greet me as I walked up, it wasn’t busy and they made me stand and wait there for over 30 minutes. I’m never going back.

Employees were very knowledgeable and patient as I made my purchases

Not bad. A wide variety of meals

My awful experience with Pagoda, no baby should come here. I took my 3 months old baby to this store to open her ears, I told them I wanted hoops earings, but they told me they dont use those to open ears and showed me their options. I paid almost $80 for those tiny earings with soft back that my baby lost one month later, first one and before I knew the other. During a month i didnt have the time to go back. When I came back to Pagoda and made the claim they told me that yes I could have had the hoops, and that they dont guarantee the lost. I told them I have your invoice and all the other papers you gave me when I bought them and remind them they told me I couldnt have the hoops, and now I have those hoops earing my cousin brought me from DR , that please just check if the ears are still open and put them, but they told me they wouldnt open the ears again unless I buy another earings from them!!! Now they would sell me hoops!!!, that maybe if I would bring one of the earings I first bought they would do it!!!, so the invoice and all the guarantee paper are crap and to make believe you have some sort of support from them, that YOU WONT HAVE UNLESS YOU KEEP BUYING FROM THEM. Awful service, awful employees, awful experience, putting my most valuable and important person in my life in their hands, it should be prohibited to them to work with babies, put them to go through this pain knowing they can lose that earings easily just to sell you more even knowing that means more pain for the baby.

Very unprofessional group of women who harass customers for donations. During my visit, my purchase was held for a $1.00 ransom, despite the many previous donations contributed during previous visits. They are looking for their next bonus, on your dime. Very poor customer etiquette, save yourself the trouble and make your pagoda purchases at another location.

Good store

Got this chain and still on still.

I pierced my daughters ear there and were very attentive.