user
GameStop
6101 Gateway Blvd W #330, El Paso, TX 79925, United States
Appearance
GameStop

Comments
To
Review №1

Clerk was very friendly and answered all my questions...very happy with his service

Da
Review №2

I come here on a weekly basis and not because of the corporate struggle it that online trading fiasco thats currently taking place. They along with other similar retailers have really decent and Im intriguing stuff. For the smaller retail foot print the staff acknowledges you and are pretty quick to offer their assistance.

Le
Review №3

Very helpful staff. Amazing selection of products

El
Review №4

The store is well stocked with several video game products. There are also novelty items related to the video games. Staff is knowledgeable and courteous. Customer service is excellent. Covid-19 procedures are in place.

Pe
Review №5

Angels all of themBest costumer service. Very nice and attentive

Sh
Review №6

Great customer service as always

J
Review №7

Good experience like the environment.

Ca
Review №8

Not really my favorite place. Very pricey.

ga
Review №9

The cashier guy was extremely helpful. He answered all my questions, plus gave me worthy recommendations.

Za
Review №10

Gamestop is one of the few places I actually enjoy taking my time to shop!

jo
Review №11

Always able to fine what Im looking for

Ma
Review №12

Why don’t they ever answer the phone!?

SJ
Review №13

Nice employees and they never feel like there forcing any pre-orders or specials on you,only downside not enough dragonball stuff lmao

Jo
Review №14

They dont have the CD scratch protector no more?!!

No
Review №15

Had great deals.

Sh
Review №16

Great customer service! Great place for kiddos!

Te
Review №17

The gal who helped me was super nice and knowledgeable. We talked about old game systems and new games. She answered questions I had about Far Cry 4 and the latest expansion. She explained how reserving a game works and which new games might interest me. I really appreciated her honesty, she was very helpful, friendly, and professional!

J
Review №18

One of the better locations around here! Employees are quite helpful, their stock is good and they have great sales when they do have them.This review is missing that last star because the location is messy and can be quite disorganized, making it difficult to find what youre looking for. Helpful employees can make up for this though!

Jo
Review №19

Great selections. My grand kids select some of their christmas gifts here .

Do
Review №20

This place is pretty good. They know their stock and were quit helpful. I had no issues when I went in. I go there all the time. They even hooked me up with better equipment when I brought in one of those power up rewards coupoons.

Je
Review №21

I Love GameStop. However, this GameStop is the worst place to trade they will always try to give you less by sneaking a refurb charge even when your items are in perfect conditions and if you ask them on why, they will straight lie to your face like the wireless controller must include the USB cable or the 1st gen PS camera must include the stand if not, they are considered items that must be refurbished according to them. Thankfully, I went to the Mesa Marketplace GameStop and they gave me the full trade value. Also, is the first one where employees have been rude to me for not renewing my pro membership. If anything avoid if you want to trade and if you do lookout for that refurb charge.

ka
Review №22

Super helpful! Very informative and pleasant!

Br
Review №23

I always find different things at every Game Stop I visit. Always a treat!

Jd
Review №24

Awesome service, great selection and fair prices!!

Ta
Review №25

Avoid this gamestop, employees rarely care to help you out, and they consider Normal wear and use as Defective. Better off buying/selling on Facebook Marketplace.

AR
Review №26

Excellent service, super friendly recomend 100%

Ad
Review №27

Everybody is very nice and helpful, the membership is not that expensive and you get discounts and coupons

Ke
Review №28

Very friendly and helpful also offers very helpful information

Mo
Review №29

Always friendly knowledgeable staff. Somerimes a bit crowded but worth it to get games and other merchandise.

Co
Review №30

Went to buy some games best service ever very nice people working for you

Jo
Review №31

Has everything am looking for.

Ol
Review №32

Love it

Al
Review №33

Never answer the dam phone!

Mi
Review №34

Love this place. They need more than one employee during weekdays though

Mo
Review №35

I will always love gamestop, if i got to change 1thing i would make staff ask may i assist you with something sir/maam

No
Review №36

Good and friendly service

da
Review №37

Its good if only they had More workers

Da
Review №38

The store has a large inventory of used & new video games. Staff is eager to assist newbies and the more experienced game players.

Ja
Review №39

Britny was so nice really good service!

Da
Review №40

I called today and they hung up on me very rude

Ma
Review №41

Great place to get the latest video games

Ri
Review №42

A relatively quiet and large enough GameStop location.

Ju
Review №43

Horrible wait times even if you pre order and pre pay.

Ca
Review №44

The food here is so delicious its like so delicious they call it game stop at Im reading this one because there isnt actually no games and I actually looked up game stop and it looked up a restaurant but its not a restaurant like I think I love the booth where I love the food there its really good but I was expecting a better variety of food Diskey Diskey it just makes me so upset that I just cant have anymore I cannot handle it I think Im done Im done Im done Im done I am done Im done with this please I am so done with this place because the food here was absolutely delicious its like so delicious they call the game stop I am this one because there isnt actually no games and I actually looked up game stop and it looked up a restaurant but its not a restaurant like I think I love the booty where I love the food there is its a really good and I was expecting a better variety A food this Kiske Tuesday is make me so upset that I cant have anymore I just cant do it I think Im done Im done Im done Im come down with this please just keep 50 I am so done with this blue pick up the food were here with absolutely delicious and just the games theres not even game. My son was really looking forward for games did you Tisky Tacos

he
Review №45

Great store, they have a lot of options for psp

La
Review №46

Amazing game store like ThinkGeek.

Go
Review №47

Wort place ever thay would not sell me stuff I cant sell them stuff when I called and thay sead yes I could sell stuff to them

Vi
Review №48

Small shop but staff is always smiling

Te
Review №49

Sadly, unlike the professional customer service I’ve experienced in the past , this gamestop location lacks a trained attendant.Upon desiring to reserve a copy by pre-order, I was informed that I MUST first purchase a gamestop card for $15. A bit puzzled by this, I further investigated the matter with other gamestops in El Paso. To my surprise I found that I did NOT need to purchase the gamestop card, in order do my pre-order.As I have stated, this is just disappointing, but I understand he may not have been properly trained and perhaps lacks any kind of professional attributes.Until this employee is properly trained, or reassigned I would firmly advise against all services from this gamestop location.Thank you

Li
Review №50

Always a favorite

Ra
Review №51

The store is relatively small and the staff are moderately helpful. In other words, theyll help, but theyre somewhat hesitant at first.

MJ
Review №52

I dont think these guys pay attention to their website or just dont care. Twice I checked online for an item that was supposedly in stock and both times they had no clue why it wasnt there.First was a used game that I located in the used game section with a worn out box. To my confusion, it was labeled new with a new game price.(A difference of about $15) No used game to be found.Second was an accessory that was never there to begin with.

Ca
Review №53

It seems as if they dont care about the customer in this store, Ive been to different GameStops around El Paso and I have not had any bad experiences but the employees at this specific store do not care at all about how the customer is treated. 👎

Ta
Review №54

It has some cool games

Jo
Review №55

They have all the games everyone is looking for, but I didnt see anything I liked or that caught my attention.

Iv
Review №56

You can find the games for PS 4 and others

Da
Review №57

Great place to shop for games

be
Review №58

Best place to buy games

Is
Review №59

Great place and great personal

Ju
Review №60

Love the selection great prices

Gr
Review №61

This is for sure my favorite GameStop in El Paso!

Al
Review №62

Beware the words that the employees say, specially since they are pushing pre-owned materials, you might not get what you asked for, and triple check if there is a shipping fee

Pa
Review №63

Great place for video games

Pa
Review №64

Drove out for a game launch and it was closed! After getting called twice at work saying theyd be open. Obviously picked the wrong GameStop

Lu
Review №65

I went in just to buy a ps3 controller, the lady says its wireless and I when I get home it has a wire... it also took me forever to pay... and there was only like 2 other people in there.

Ge
Review №66

It has just about all the games that you can probably imagine

Me
Review №67

Bought a brand new Xbox One from here, system stopped working after a few months.

Ge
Review №68

Good games.

Wy
Review №69

One of the clerks lied to me about a preorder

Gl
Review №70

Awesome thanks

Ye
Review №71

Everything you looking for your game is there

Ma
Review №72

Lots of inventory

M.
Review №73

Patient and knowledgeable staff

Gi
Review №74

Great Customer Service

Ju
Review №75

Games and gaming, what more could you ask for?

Pa
Review №76

Way to spend lots of money 😁

Gu
Review №77

Boys bought their games for their switch

Ja
Review №78

Were did my son go

Ch
Review №79

Great place

Sh
Review №80

Love the staff very helpful

Ka
Review №81

Excellent service and good assortment

Ar
Review №82

Excellent service

Al
Review №83

This place always smells like feet and it takes so long to pay, plus the employees are uneducated if they can or cannot do, such as this past time I went to buy 2 of the same video game and he made me wait 10min so he call his manager and ask if that was allowable.

Da
Review №84

Over priced.

Li
Review №85

Ok

Pa
Review №86

Okay services

Be
Review №87

Good

De
Review №88

Staff are very friendly

Sh
Review №89

Goods

Fe
Review №90

What a good service !!

an
Review №91

The floor staff very attentive in giving the information, but unfortunately because it was Black Friday they did not respect what was offered by hiding the articles

LO
Review №92

Good place

Mi
Review №93

The person who attended me was very arrogant

Em
Review №94

Good place

mi
Review №95

My favorite place to find geek stuff

Fr
Review №96

Good place to buy your video games, just something smallVery attentive workers :)

Sa
Review №97

Great place to buy new or used games

So
Review №98

Ta good chikorita

Ma
Review №99

Good place ✌

Ax
Review №100

Any game, even the oldest, I got there at a very good price

Information
29 Photos
100 Comments
4.3 Rating
  • Address:6101 Gateway Blvd W #330, El Paso, TX 79925, United States
  • Site:https://www.gamestop.com/store/us/tx/el-paso/2635/bassett-center-mall-gamestop?utm_source=gmblisting&utm_medium=organic
  • Phone:+1 915-775-0346
Categories
  • Cell phone store
  • Video game store
  • Collectibles store
  • Electronics store
Working hours
  • Monday:12–7PM
  • Tuesday:11AM–7PM
  • Wednesday:11AM–7PM
  • Thursday:11AM–7PM
  • Friday:Closed
  • Saturday:11AM–8PM
  • Sunday:11AM–8PM
Service options
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Delivery:No
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
Similar organizations