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Advanced Auto Service Center And Transmission
11329 Pellicano Dr, El Paso, TX 79936, United States
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Advanced Auto Service Center And Transmission
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Au
Review №1

These guys are awesome! Steve and his crew tuned up my wife’s car and it only took 30 minutes. It was late on Saturday but they took me in and finished it quick. And the pricing was excellent. Wow, did I score some points with my wife. I highly recommended this business. You won’t regret it!

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Review №2

Everyone seems to like to complain. This is the second time my and my wife used this shop and always got a good price. Recently took my suburban in for breaks and oil change. He was quick and 200 dollars cheaper than places like firestone, brake pros. More than satisfied

Ji
Review №3

Great job honest communication. Worked quickly I highly recommended stop here before going anywhere else

Ro
Review №4

Be aware of the repairs done at this placeRequest an upfront estimate for repairs before any work is done. They charged over $1000 for spark plugs wires and a distributor. The prices are outrageous. Best to go to the manufacturer for repairs. . Vehicle still ran poorly after the work was done. Did not dare go back. Good luck.

Eu
Review №5

Whatever you do, please do not go to this place. The owner appears to be very dishonest. Charged me 1300 dollars because my car was not starting when all the issue was because I had a key with no chip. The man has dishonesty all over him. Lied that he changed pumps and circuitry when he did not. Shame !!!! Disgraceful attitude. I will be taking this man to court. He is not a mechanic. He is a dirty scammer. And I will pray fervently that he and all his generations be cursed for scamming me of my hard earned money.

st
Review №6

What can I say ? They are very professional and courteous, Great customer service! Everything was explained to me in detail. Will be going back again and very quick service.

Ge
Review №7

Great service, GREAT PRICE, and honestly. Brakes were done sooner than I thought. Will recommend to others.

Mi
Review №8

Steve and Roberto are great! Steve determined we shouldnt be having these issues so soon after buying a car and advised us to take it back to the dealer ASAP! He was right, and we were able to trade it in! Thanks!

Ro
Review №9

Brought in my car to deal with overheating. They started early in the morning and had my car back to me by lunch. Easy process. Would recommend

Kr
Review №10

They were great! We were driving through from out of town and had a major oil leak they got it in and worked late into the night to get it fixed as quickly as they could so we could get back on the road. I recommend this shop! Helpful, knowledgeable and friendly.

wh
Review №11

These guys are awesome, fireplaces my ac compressor, flushed my whole system and did all of this in one day. Did what they had to do to get my car back to me in one piece and in a timely manner. I recommend this place to everyone for all your autocare needs. I will be back for more services!

Da
Review №12

So far so good been parient with my payment and seems yo be honest. Will update more as time gors but so gat the best place in el Paso.

Dw
Review №13

The owner had my car since March charged me $7000 and fixed absolutely nothing. I will be taking this man to court. I work to hard for my money to be taken advantage of.

Al
Review №14

Great prices and always gets the job done quickly!

Da
Review №15

Great service! Very fast and great prices

Ba
Review №16

The work was thorough and completed promptly. Courteous service with attention to detail. Very satisfied, definitely a five-star company!

Jo
Review №17

They will lure you with sweet talk and lie about the work they performed. If you going to have transmission work done well you in for a huge ripp off . Just look at everybody in there reviews that had transmission work done. You think they fixed it you pay me 1100 they like that amount and surprise now your another one.Ohh and now they they have an additude. These types are so burned in California but as for El Pasoans youve been Warned....

CA
Review №18

I was super skeptical about having my car serviced here. Im not mechanically inclined, so of course I did my research on how much repairs would cost for my specific issue. After talking with my brother in law who happens to be a mechanic the pricing checked out. Overall Im satisfied with the repairs.

An
Review №19

HORRIBLE! Definitely don’t recommend this place a quick check up ended up costing my brother $175 & they didn’t even have his car for an hour. Guy mentioned Since they weren’t able to profit $1000 for everything they “ supposedly” found wrong they would charge him $175.

Bo
Review №20

Quick and efficient, knowledgeable. They fixed my truck up in a couple of days.

Ja
Review №21

Guy is a fraud. Charged me 500 to do a temporary fix to turbo. Told him coolant was also leaking. Two days after receiving car back battery died. Couple days later started leaking more coolant. Turns out it was the reservoir that was cracked. They did not check anything on my car. It was a simple fix and they overcharged me for the turbo which wasn’t the issue. Mechanic was also rude. Just don’t bring your vehicle here. Bad customer service and bad business.

Fe
Review №22

Great service ! Always let me know about something before they even did it! Saved me a lot of money ! Definitely recommend them for all your service need !

So
Review №23

My experience at this shop was nothing short of excellent! Would recommend to anyone! Very kind and professional and FAST!!!!

Ra
Review №24

Great service, very friendly and reasonable. Didnt do anything that he knew wouldnt work. Trustworthy

Ni
Review №25

I was charged 600 for literally just parking my car in the drive way 3 days my car was not checked owner kept changing the price on everything he was assuming my car needed with out properly scanning the car not even drove the car to test drive it worst place I have ever been to staff couldnt even give me a receipt for the payment i made if you want to be robbed come here if not DO NOT COME TO THIS PLACE HORRIBLE SERVICE ALSO i talked to the owner before I headed to pick up my car he said I could come before 6 I told him I was coming from mexico I waited in line to cross the border and when i got here this man had left and wanted me to come again the next day

An
Review №26

I discovered this auto repair shop by searching online with Google. At the time, my vehicle was giving me problems with the alternator so I contacted this shop which my friend assisted me since I had no mechanical knowledge concerning automobiles. Steve was very prompt in responding in towing my car from my apartment complex He constantly kept my friend informed on the status of my vehicle. I was extreme pleased with the work, his professional manner as well as his super nice personality. He also gave me recommendations on future repairs in order to prolong the life of my vehicle. ImI must say that I would definitely recommend this auto repair shop to my friends and family without a doubt because the repairs to my vehicle was done correctly and not too costly.

An
Review №27

Steve is an absolute professional! I have a 2002 F250 7.3L Powerstroke and my radiator cracked while driving from California to Virginia. In less than 24hrs, Steve and his team had us back on the road better than new. Excellent quality and customer service, even better pricing...best shop I’ve had the privilege to work with! HIGHLY recommended.

Ju
Review №28

Steve did an amazing job on replacing my engine. It’s been over two years & I haven’t had any issues with my car. I’m now back to get my brakes replaced. Steve is very professional and gives excellent prices. Hands down the best mechanic shop in El Paso.

Ta
Review №29

Advanced Auto Service Center was awesome! We pulled in on a Saturday with our engine light on and 10 hours from home. They were courteous and kind. The repair was done in a couple hours and was reasonably priced. Not only did they get us back on the road they called us several times to check on us and make sure we made it to San Diego. Highly recommend!

Ka
Review №30

First off got the truck towed from my house and the same day he told me the problem and gave me a good deal on why needed to be done and had my truck for 3 Days and it came out good and then I had another problem with me truck and he took the time to look at it and help me out (since he knew I was financially struggling a little) did me a huge favor and and gave me another deal. So all in all very good and very helpful. I am very satisfied with the work and the timing.

Bi
Review №31

Great service and pricing. They do price matching as well as military discounts. Highly Recommended if you are new to the area and looking for car service.

ol
Review №32

On our way from SATX to Santa Fe and the AT oil light comes on. Took it to Advanced Auto Service and Steve was very attentive and looked at our quickly. Gave us a honest diagnostic and we were out in a jiffy. Great service. Well recommended.

br
Review №33

They sent a tow truck to me for free, when my car died on me. Good service.

Ja
Review №34

Broke down outside of las cruces nm on a Sunday, looked on line and advanced auto was the only one to answer the phone , got towed an hour to El Paso to get to his shop when he should have been closed but he waited for us , worked on the truck and got it running, got back to Houston and he just called to check on us . What mechanic does that . Great service … would definitely recommend this shop ,

Ca
Review №35

Helped me out last minute to change my alternator and saved me $400! And offered a year warranty will definitely go back again

St
Review №36

Have had nothing but positive experiences, they are truly efficient and care about the client. And are always willing to help. I will definitely be bringing my cars here from now on.

jo
Review №37

I love the service at advanced auto excellent job

Dr
Review №38

Good service , cheap price , very fast , also work with customers. Highly recommend to come here you won’t be disappointed !!!

Ki
Review №39

Steven went above and beyond and turned a nightmare into a miracle. We were on our way from Austin to CA and arrived in El Paso at 6am -Steven answered the business phone and met us at the shop. He was professional, honest, gracious and truly fixed our horrible situation. I would highly recommend this business for all auto needs. Steven is a blessing.

Ja
Review №40

Thank you advanced auto ,good job great price

Ja
Review №41

The owner picked up at 6am to answer my call. He said he could open the shop early for me to get us back on the road. Amazing service and even better people. Definitely recommend going to this place if you are need of a repair.

Sh
Review №42

Dont trust this place or any of its workers. I brought my car here for it to be fixed. The owner had told me it was a transmission issue and charged me 3,000 to put in a refurbished transmission. Every time the owner calls me back to his shop, Im wasting money and time getting a ride there just for him to tell me something that he couldve told me over the phone. When I do get to the shop however, he informs me that there is another issue with the car, and that I needed to find a part for him. So youre telling me that I have to do the mechanics job when I paid him to fix my car? What a joke. Im stationed at Fort Bliss and Ive already reported this place to my chain of command so this place can be blacklisted for screwing people over.

Ja
Review №43

Good service , I’ll always be back

An
Review №44

This place is awesome. I broke down right outside El Paso and they took me in last minute to help fix my car and get me back on the road. They were also sweet enough to give me a discount and just charge me the diagnostic fee b/c they understood how hard this was going to hit me financially! I highly recommend them and thank you so much for the help and getting me home safely!

Za
Review №45

Great Service and mechanics. Honest and got work done is lesser time. Highly recommend!!!

La
Review №46

I was recently passing through el paso heading to Virginia and started experiencing noise in the engine. Even though it was after hours and his business was closed he still took the time to diagnose the issue over the phone. I was able to get back on the road with a minor fix. He even called me the next day to make sure i was doing okay. He is honest, genuine and takes his job seriously. I am very thankful he took the time. Thank you.

B
Review №47

PLEASE READ! Please do NOT take your car to this shop. I took my car on 2/2/21 with full confidence this man was true and honest seeing the reviews before me and I regret every second I had my car there was a complete disaster. One week after taking my car home in having thought he fixed my car the check engine light came back on and everything went downhill from there I took it back to “Steve the owner” he said I had warranty on parts and maintenance so I left my car after a couple days of returning he said he still had to run diagnostics and needed more time. I asked him to show me proof of what all he had done in the first place again and he showed me but also told me there was more issues out of nowhere all these codes popped up. When I asked him about all the work in detail he said I was accusing him of false repairs and he got defensive and told me to leave with my car even though it had warranty. So I am in a lawsuit with this copy have wrote a complaint on the BBB website and also the attorney general office please feel free to contact me via email if you’d like to know more.

Ro
Review №48

They were wonderful and had my car done in such a short amount of time! Best mechanic this side of Texas

Ce
Review №49

Great service at a very great price! Highly recommend!!!

st
Review №50

Very honest, save us a lot of money when somebody else was about to charge us $1,000 we don’t needThank you 🙏🏾

Ja
Review №51

Great service Will definitely be back Next Time

da
Review №52

Very fair and Great price and I highly recommend. Very nice owner.

go
Review №53

Did a good job real reliable and honest. Do recommend this shop

Ke
Review №54

Quick service and stuck with us until the problems were fixed.Our car broke down at 10pm on a Tuesday. They answered our call that night and had a diagnosis by the morning.Once the main issue was fixed, they helped patch up a few other small problems on the spot, and we were on the road by the time promised.The speed of the service and the willingness to work with us to get the car to a place we were comfortable with were much appreciated. Nice guys. Glad to be back on the road :)

Mi
Review №55

Great place! Very fast on work! And the price was very affordable! Will be coming back again!

ev
Review №56

This man is really rude and a liar. I didnt get a chance to get service because he scolded me and said I called too many times for information. I was looking for a good mechanic and going down the Google list. He was really rude. I can only imagine doing business with him. Dont waste your time please. He cant even handle phone calls.

Ju
Review №57

Good shop good price

Ja
Review №58

I would give it NO Stars if I could! The Worst experience ever! This man, Steven the so called Owner of the Shop is not an honest man. My car had been there over 5 months and when I showed up to pick it up the first time, my car was clearly damaged. He told me that it was already like that. Plus, they couldn’t fix it because they didn’t know what was wrong with it.

Co
Review №59

Good guy great service and excellent employees. The best part was the price I will always use them to fix my car. Highly recommend this shop.

Ry
Review №60

Great service how did you book price is fair

ta
Review №61

Then guy with the Russia accent cool very helpful

Ru
Review №62

Good service I recommend

Cl
Review №63

DO NOT USE THIS AUTO REPAIR BUSINESS!!! THE OWNER MOHAMAD AZZAM CAN NOT BE TRUSTED. THIS HAS BEEN MY WORSE EXPERIENCE WITH A BUSINESS OF SERVICE THAT I HAVE EVER HAD TO ENDURE. I USED GOOGLE REVIEWS TO FIND THIS AUTO REPAIR CENTER TO REBUILD MY TRANSMISSION. AFTER 10 WEEKS IN HIS SHOP AND SERVERAL VISITS INCLUDING WITH POLICE ESCORT, AND EVERY EXCUSE YOU CAN IMAGINE I GET MY TRUCK BACK WITH THE TRANSMISSION KNOCKING WHEN DOWNSHIFTING. I WILL TAKE IT TO A REPAIR SHOP THAT IS ASE CERTIFIED AND SEE THIS ADVANCED AUTO IN COURT. IF THERE ARE ANY OTHERS THAT WILL LIKE TO JOIN ME IN THE LAWSUIT AGAINST THIS BUSINESS PLEASE CONTACT ME VIA EMAIL.

Jo
Review №64

Very friendly and good timing. Professional and very fair prices ! Excellent work highly recommend

Li
Review №65

Good service fast and reliable sweet guy up front

Ka
Review №66

Steve was a lifesaver!! If it weren’t for him I’d be stuck in El Paso. Started having car troubles, and on his day off helped me more than I can explain. Then got the work done as fast as he could... I highly recommend this shop!!👍🏼

Vi
Review №67

Good service great place recommend good pricing !!!!

Br
Review №68

Brought my vehicle in for a potentially complicated problem that other shops in El Paso refused to service, stating I should take it to a dealer instead. The mechanics at Advanced Auto Service Center knew exactly what to do immediately, charged a fair price and had me back on the road in less than 24 hours.

Ce
Review №69

He dealt with my issues quickly and honestly, he’s curt and to the point but dont mistake this for rudeness. He’ll negotiate prices and do his best to help you out quickly. Thank God for small businesses like this.

Mo
Review №70

Good service friendly fast repair

Sa
Review №71

We have ac trouble on the road no one would take us in but Steven was a life saver, Willie was the mechanic he got u ms out within 5 hours

Ju
Review №72

These guys took good care of me. Got me back on the road as quick as they could. Fair price too.

Mi
Review №73

Messed up my vehicle. I dont think they did the job. Conned my out of 1100 dollars. And kept it over 2 months. And didnt do a thing but made more problems. Dont take your car to them. Poor quality of work and he blames everything on the pandemic.

Ai
Review №74

Air conditioning works like new and great service with Steve! Great service and fast repair

Al
Review №75

Very nice people, explained everything well, and worked with me on time as well as price. They kept me updated during the whole process and were very honest. Im never going anywhere else in El Paso. They worked a job that most places wouldve taken a month easily and did it in 2 weeks. With my truck is very difficult to work on as well. I highly recommend this shop!

st
Review №76

My AC broke in the middle of summer driving from Austin to California. I called Steve and he immediately got my car in and had it up and running perfectly in just 1 hour. Thank you!

os
Review №77

Very happy with the work

Ka
Review №78

Super helpful. We were passing through from Louisiana to California and had some car problems. They fixed everything first thing in the morning. Very friendly, good price, highly recommend.

Ch
Review №79

Good service ,highly recommended best price

Ja
Review №80

We a were traveling across the US and started having problems in the TX desert. We needed up in El Paso in July 4th and Steve was the only one to make time for the repairs this weekend. Complete with great and FAST service, he came in on his day off and gave us an exceptional deal!!! He gets 5 stars for me!!!! Thanks Steven and Advanced auto!!!

Ma
Review №81

Excellent service. Great mechanic.

JL
Review №82

5 star service! Fast and reliable! Great customer service, recommended for any kind automobile problems!

Co
Review №83

Great service. Took us right away. Will return for sure.

Ge
Review №84

Took a car in this past month to this shop and the service was terrible. The car was not fixed but the guy still charged us. This guy is no mechanic, he is a business man. He would do anything just to take your money. Very disappointed with this place, I had to even file a complaint with the city. This place does not deserve to even have a business permit. So good luck renewing. I hope that you don’t do the crooked thing you did to me to someone else. If you don’t have a clue about cars please don’t open a shop. Customers go to you when their car breaks down, have some compassion. Explained everything thoroughly don’t just take advantage of them. I hope that with this review you figure out that cars and customer service is not your thing. I do not recommend this shop.

Sw
Review №85

AMAZING SERVICE!!! Definitely came to my rescue and helped me. Went above and beyond the call of duty. Fixed my car with no hesitation. Will definitely be coming here from now on for all my cars needs.

Ti
Review №86

I have had 2 cars at Advance and Steve has done an amazing job at making sure my cars were ed not only fixed correctly but also within the time frame he gave me. Top notch mechanics. I recommend Advance for all your automotive needs. Thanks Steve!

Cl
Review №87

I had them put a clutch in my truck and I want to say they are very timely yes me and tge owner had sone choice words due to an issue but theybwhere more than willing to fix it skip ahead some time my clutch is starting to feel weak and may need replaced I called them and right away he told me to bring it in and they will do What needs to he fixed they stand behind their work and validate their warrenties I will continue to use them

Ja
Review №88

Good service cheap prices friendly managers i highly recommend

Tr
Review №89

Excellent work, everything done as promised. Steve saved the day, we were out in the middle of nowhere in South Texas when our truck began to overheat and the engine light came on. About two hundred miles out of El Paso, and we called Advanced Auto Service. Steve came in on a Sunday to diagnose the truck. The work was significant, so we had to fly back home. So Steve gave us a ride to the airport! The truck is running great now. First class service, and Steve was a super guy to deal with. He even tipped the carrier service that picked up the truck and delivered it back home. Couldnt ask for better!

Ol
Review №90

Excellent customer service! Very knowledgeable and helpful staff. Highly recommend coming here if anything is wrong with your car. Great prices and very fast service! They didnt work on the car without giving me the step by step process making sure they had my approval first. Will come here again in the future for sure!

ll
Review №91

. I thought he could fix all the damages in my car .he did a half as job never taking my car too him again. I Paid him almost $2550 and my car wasnt fully fixed now I have to pay $800 for things he didnt fixed . The same happened to my moms car .paid for a half as job .

Ci
Review №92

Excellent customer service with realistic prices. I will most definitely come back for all my car services. Steve is the best! He helped me out with my car 100%. Highly recommend.

Ti
Review №93

Took my jeep in for a clutch replacement. Got it back, gears were still grinding. Took it back, said it needed a transmission replacement. Charged me 1875 for a transmission replacement AND THE GEARS STILL GRIND, PLUS, it doesnt want to start. Take a look, THEY FORGOT TO PUT THE BOLT ON THE FLYWHEEL AND THE STARTER.! Im glad nothing too terrible happened, just a major inconvenience and a lot of wasted money. Will NEVER go back or recommend.

an
Review №94

Good service, took care of my car, had no troubles. Even gave me discounts on both front and back brakes.

mi
Review №95

As good as it gets! Believe or not someone referred me to this repair shop. I have not had the best luck with repairs in town so I was not expecting much. STEVE (manger) went out of his way to ensure I was able to get my car in asap and out in a timely manner.I could not have asked for me. We will be back for any future work we need.Thanks advanced auto Team!

Ju
Review №96

So I went to have my car checked because i had received 2 jump starts due to the battery dying. I get there and I’m asked to pre fill a paper and sign. So I do. They do a diagnostic test and the owner, I believe, tells me it’s the alternator, the battery, the electrical outlet and a Circuit that’s bad. And that he’ll charge $960 for the fix minus the battery. If it’s the battery then he’ll have to add that to the total cost. So I’m a girl and I don’t know about this. So I call my sister to let her know and she’s like well how much is the alternator and I was like well he said it would be 300 or 475 and that the one for 475 was better she found it at o’Riley for $260. So I tell her you know what no thanks I only have $500 so I can’t even afford it. And he says tell you what give me $500 and pay me the rest when you get paid again. And I was like well I think I’ll take my chances and then he was like pay me $500’we buy the battery an give your alternator and overhaul and I only charge $500 I’ll take care of the electrical and circuit. So I was like no thanks and then he was like ok well I’m gonna charge you $75 for the diagnostic test. And I was like ok well I was not notified there would be a charge and of how much and he was like you dined this tight? And I said yes, and it was in blank how am I supposed to know how much tho. And he said well you should’ve asked. To which I replied you are right. I should’ve. Go ahead and charge my card. And he was like you know what forget it I won’t charge you. It’s on me. And I was like no, you don’t have to do that. I’m not gonna write a review . And he was like no it’s ok. So I left. My review is not about the charge. I have my word. My review is about me going to Juarez and the mechanic there telling me there’s nothing wrong with my alternator it could be the battery but he cleaned the cables and said if the battery goes out again you just need a battery cause everything else is fine. I pod him $15. And I was about to pay almost $1000. So nope never going here again.

Ma
Review №97

I DO NOT RECOMMEND THIS PLACE. READ CAREFULLY. Took my car in to get it checked he was gonna charge me $75 just for that. After he mentioned what was “wrong” I offered to buy the part take it and pay for labor. My car was not ready until 6 days later. Then after I left my car still had the same issue I took it in for. He only replaced the part I took it for when that part was completely fine something else was wrong with my car but he only went with his “gut”. Now I had to go elsewhere to fix what the real issue was and still payed this place close to $600.

An
Review №98

Excellent Service. Very kind owner. I would recommend this shop.

Pr
Review №99

Do not go to this place they will mess up your car. I went in to fix a sensor and now my car won’t turn on now i have to go and get it fixed somewhere else he will make you write a good review for giving you a good price but will mess up your car. Please do not go here.

AN
Review №100

I have taken two trucks in for service. Each time I was quoted a good price and received superior services. I was ll continue to have my repairs done there in the future. I would highly recommend you check them out.

Information
7 Photos
100 Comments
4.1 Rating
  • Address:11329 Pellicano Dr, El Paso, TX 79936, United States
  • Site:https://www.advanceautoservicecenter.com/
  • Phone:+1 915-598-3300
Categories
  • Auto repair shop
  • Auto electrical service
  • Car repair and maintenance
  • Brake shop
  • Diesel engine repair service
  • Engine rebuilding service
  • Machine shop
  • Mechanic
  • Transmission shop
  • Truck repair shop
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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