Absolute amazing customer service! I appreciate everyone for there time and patience!! I will definitely purchase another vehicle from this location!!

One of the best experiences with buying a car hands down. Went in with intentions of seeing what was on the market and came out with a new car that same day. The people made it only that much better. Special thanks to Edward and Jorge!

Always great service, always great to see Mike Parra when I go take the car he helped me get to get serviced.

Horrible service department. Service advisors act like you’re a burden to them. Simple repairs like an alignment take a full day when they know you’re waiting for the vehicle and you had a specific appointment time.

They took over a month fixing my engine and refused to give me a loaner vehicle until the last day that the car was there. Got the loaner and it had a water bottle full off urine in it- was told by the associate that’s because it was last minute when I complained. Today 3 days after paying 10,000 for the repairs my car won’t crank and the full tank of gas I put in it yesterday is all over my drive way. Please don’t take your vehicle there! Wish I could give them 10 negative stars!!!

If I could give them a negative rating I would give them one!!!!! They wanted to fix my truck AGAIN even though I showed them the evidence of the truck leaking diesel all over FOR THE SECOND TIME IN TWO MONTHS!! AND THIS IS A 2021 DODGE RAM, supposed to be brand new! Not only did I have to put my family in danger while driving the piece of scrap they sold me since we were traveling, but they also refused to give me a resolution. WORST DEALERSHIP IN THE WORLD!! DO NOT BUY FROM THEM IF YOU VALUE YOUR FAMILY AND YOUR MONEY!!!

Parts department is amazing. Chris and Manny went above and beyond helping my aunt. She was literally going to pick up a master door switch for her 2014 Durango from the parts department. They went as far as to install it for her there as to not leave with a rolled down window until she got it repaired. A+++ customer service and friendly all around!

Great Costumer service. Thank you Edi Guerra.Hight recommend 👌

Went in just to look and test drive and with the great deal Tanya Sanchez helped me get, I drove off with my NEW truck of my dreams. Was exactly what I wanted and how I wanted it. Thanks!! I look forward to a great future with DPD!

Nice people. But prices are a bit out of my price range. So the manager posted something. But I am sorry if I do not have $18,000 for one of your quality used vehicles. Nice trucks, but dont claim you have the best prices in town, unless you can actually back that up. So dont post B.S. saying you are the best. It simply isnt so.

Sergio did everything in his power to get us into the truck of our dreams! 10/10 recommend 👌

Our sales rep was very helpful and attentive to our needs. Thanks Alfredo Torres for your help. If you need a new or used car or truck give him a call.

Service department here is horrible, tried to make an appointment for an oil change, they dont do appointments. I show up and they tell me the wait is 3 hours for speed service possibly longer due to lunch breaks. Not willing to waste my day waiting for a 20 min job

Change oil on my pick up Truck very Happy with service Time.

Incredible experience! Staff was nice and friendly and they made it quick and easy! I really recommend this dealership if you’re looking to buy a dodge. Yes we love our new car!

Bought my car in Arizona with HIGH HOPES that El Paso would be as warm and friendly. NOPE!! Colder than winter concrete. Charged me more than half as much as agreed upon for an air filter and welp, just not the love I had hoped for.

Chris helped me out with some parts yesterday, constant communication and friendly people inside as well. Appreciate the quick help to get me what I needed in a timely manner!

Adrian is a really laid back and no pressure salesman. He took the time to show my girlfriend what she wanted to see and helped her narrow down her choices. Our car was prepped in a timely process and we were out of there in five hours from start to finish.

Terrible customer service. Jeff from Service department really did an outstanding job in making my bad experience better. Kudos to the Service department supervisor!!

Wouldn’t recommend servicing your vehicle here, took my car with a transmission problem. Service advisor does his job decently but the mechanics on other hand not so great. I feel lied to about how much detail they looked into the car. Waited a week (after the car already being there for a week) to hear updates because mechanics wouldn’t bother looking into it would leave it outside for days until you call and ask about it. Once they decided to call me, I felt like they jumped into conclusions on what to replace without properly inspecting the car and it’s possible issues. They replaced a part that ended up not fixing the problem, they wanted to move up to a part that would cost me $1k to replace after fixing a part that wasn’t the problem costing me $600 ( which I payed and regret) I decided not to leave it with them anymore brought my car home. The next day I discover a leak from the transmission pan that they didn’t bother to seal correctly. They did not clean off the previous seal which I can tell.Offered to fix the leak but I really don’t trust their guys driving or touching my car anymore.

This place is the best one to buy a car , truck extra. All my Vehicles I bought its from here. This is the only place Ill buy from..

Mal servicio al cliente . I asked the service guy to have my tires rotated. He said that the tires had more threading in the front than in the back tires. He did not use the threading tool to check

Great service. Sellers not pushy

THEY COULD REALLY WORK ON THEIR SERVICE DEPARTMENT,THEY NEVER CALL BACK AND THEY NEVER ANSWER THE PHONE LAST TIME I TAKE MY BUSINESS THERE VIVA DODGE IS A LOT BETTER!!!

We had the pleasure of having Jacob Flores in the service area helping us with our Jeep. He went above and beyond helping us with our issues not only once but twice. He took the time to ensure that we were informed every step of the way and went above and beyond to ensure our vehicle was in working order before taking it home.The mechanics there were timely and both them and Jacob were very knowledgeable providing great customer service.We live on the far west side closest to the other Dodge dealership but we always drive across town because we have had wonderful experiences any time we have ever had to bring our Dodge truck or Jeep in for service.Thank You for all that you do and making sure our vehicle are safe and in working order!

Great people!! Always willing to help!!

Poor craftsmanship on the mechanics part. Left me with the impression that they do not take pride in their work. Hood was removed to do work and replaced unaligned, there are now rattles where panels were removed and replaced and trash from the parts they they replaced were left in my car among other issues. They helped with a few issues but the bad outweighed the good. Somewhat sloppy in my opinion.

Service department is SLOW, showed up at 930am for express lube fast oil change......vehicle was ready at 1146

If you are looking to buy a car at a excellent price...go see Tanya!! She is absolutely awesome and amazing trust me she gave me a great deal with my vehicle. And she works with your budget. I had a budget and after we were done I was under budget❤️. She isn’t pushy like other car dealerships and she’ll get you a car that you’ll love. Thank you Tanya for all your help.

Very nice people but the used vehicles are a bit expensive.

When we pulled up we were greeted and helped by a very knowledgeable and professional salesman. When we asked to test drive one of the trucks he grabbed the keys right away and allowed us as much time as needed to get a good feel of the truck. If you are in need of a truck, I would recommend you go see Sam.

The people here are very friendly and helpful

They sold me a void extended warranty. I bought a car from them June 2017 and 4 months later the engine went out with no prior warning. All of a sudden their customer service declined. They would not return my calls and I would frequently watch Roger play on his phone with fellow mechanics while I waited upwards of an hour just to get an update that there was no update. After over a month of paying for rental cars out of pocket they gave me a bogus diagnosis because they dont know much about boxer engines and they handed me a parts invoice for everything under the hood. Turns out when I took my car across the street to Subaru El Paso, the extended warranty adjustor came by and said that they would not cover the repair due to the aftermarket intake, which was on the car at the time of purchase. Why would you sell me a warranty that was automatically no good? I wouldnt have bought this car if you wouldnt have sold me the bad warranty and it would have saved me $10,000 for a complete engine rebuild and various repair costs. This is not the last youll be hearing from me.

Just got my recalls completed with the service department and I have to say they did a great job. Very welcoming and professional towards their customers. I seen lots of bad reviews in regards to the service department and I did not experience any bad attitudes, rude or unwelcoming staff. I walked in knowing I would have to wait for a bit due to the amount of recalls on my vehicle but the staff members would update me on the status and gave me an estimate completion which was done way before then. Thank you for your professionalism and expedient work you do!

Very Good Place to buy your truckGreat Sales Person Mr.Sergio Puentes.He made everything go fast and smooth.Need a car or a truck ask for Sergio Puentes. & He speaks Spanish too.

For years I’ve serviced my Ram trucks and my wife’s Grand Cherokee with Roger Gallegos, he has always been accommodating and his service team always clean and prompt, never a complaint, jobs were always done right and on time, there’s not more I can say about a true professional team, always smiling, always ready to help, couldn’t trust anyone more with my vehicles than him, and now my new Gladiator will be there soon for upcoming service, thank you Roger for all you’ve done!!

Edgar, the used car manager and the entire staff were extremely helpful. They genuinely support the military community of Fort Bliss. They are professional and straight forward during the buying process. They even delivered straight to my house for me. Awesome buying experience! Good job guys.

Wonderful and pedro flores is the bestHe help us and give us what we need on a carThank you

If you are looking for a new ride go see Edward. Hes sold us two cars. Hes honest respectful and cares about a buyers situations.

Had an appointment at 7:30 on Saturday morning. Ended up getting a flat the day before took it to the dealership at around 3 PM and they told me they couldn’t patch it that they had to replace the tire. At that time I went straight to the parts counter to make sure that they had to tire in stock. The parts guy told me that He did not have it that it was local he’ll have it first thing in the morning Saturday morning. Saturday at 10:20 I received a call that my truck would not be ready until Monday morning because they didn’t have the tire in stock. I told the guy BS I just verified with your parts guy yesterday that you can get it when did you order the tire yet to talk to I told him he say OK so I’ll call you back. I never received that phone call instead I showed up to the dealership 30 minutes later. He told me the parts guy was confused. So I kindly ask do you have somebody to install the tire working today he said yes I said I’ll be back he said did you find a tire I said yes he said where I said your competitor Sunland RAM. When I got back he installed a tire. Forgive me but I’m not used to the type of service with a customer have to do all the legwork this is why people don’t go to dealerships because you work on their time not your appointment time. I’m giving two stars because they fix the tire and they fix the AC issue, but as far as taking care of a customer and keeping him informed and respecting their time I will go lower. As far as recommending the dealership they will fix your issue but it will not be in a timely manner so if you have a few days to work through an issue there are The dealership for you.

Went for an express oil change and was out in hour. Theyll tell you the expected wait time

Used the body shop for repairs after an accident. Treated fairly, professionally and in a timely manner. Eleven months later a rear sensor came loose and it was repaired immediately without question. Mario is fantastic

Tanya Sanchez was a delight to work with she did everything she could to help me

Was at the dealership at 0745 on Saturday morning on 4th of July and they were still closed. Waited til passed 0800 and still no one opened the gates. Website shows you open and when I called to get information had to leave a message with no indication that you were closed for the holiday or had different hours. Another customer waiting said he had talked to the receptionist the day before that told him you would be open regular hours. This is very disappointing as you represent dodge and should have better level of customer service!

Ever since we PCSd to El paso weve used this location for our car service needs. My family has for years as well. Was here for my last oil change what, six months ago? Did something change, new management? Management on vacation? Feels like Im at a completely different place. Exhausting experience 3 days in the past week. Wow. Its like the customer service in the service department has decreased.

Honestly had more of a better experience with viva dodge. Had a price I was willing to pay and actually worked with me instead of just turning me down.

Same poor and indifferent customer service as most dealerships. Took my truck for a flat tire and a problem with the A/C. After 7 hours of waiting and 2 calls, I was able to get a hold of the service advisor. He said they couldnt find anything wrong with the A/C and apparently he had forgotten about the tire. Im still being charged for the diagnostics yet literally nothing was done to the truck. Arent there any more honest and decent mechanics out there? By the way the name of the service advisor is Roger Gallegos.

Had a wonderful experience at this dealership. The process couldnt have been more perfect. From the Sales department (Edgar) to the finance department (Adam) . I knew what vehicle I wanted, I was able to test drive the car and from one day to the next I was approved and even got a great deal on the car. They were able to lower the cost which helped tremendously. They serviced the car when I went to pick it up and signed papers. Overall a great experience. I will be back in the future.

Horrible service. Completely rude and they didnt even put our truck back together completely after they did the repairs. We got our truck back with more issues than we sent it in with! 0/10 would recommend.

Excellent service.

Once again DPD has been excellent to me. Came in for a simple repair and was on my way in 40 minutes - and there was a LOT of vehicles being serviced. Mechanics were working very diligently to keep up. DPD will likley be my go-to dealer for a long time. Never been disappointed over 3 separate visits.

Tanya Sanchez is hands down the best sales representative I have ever had the pleasure to interact with. This lady went above and beyond with ensuring my experience was exemplary. The attention to detail completely impeccable. The service Tanya provided must be the gold standard. I honestly couldnt have imagined a better experience. I would also like to thank Zandy Martinez for making the financial experience smooth and pleasant. This was the first time going into the back office to do the financial part didnt ruin the experience. I will never buy from anyone else!

Love this place! Feels like my family whenever I go, probably because my cousin works there, lol. Always kind and courteous. Hard workers. Always willing to cut a deal. Just go!

If your getting your ride serviced definitely go to Jacob. He follows up was very professional.

My only complaint was that the waiting room needs more comfortable chairs and the electrical outlets need to be repaired/replaced.

Jacob Flores is the best service manager I’ve ever dealt with. We were headed from Arkansas to California and our warning lights came on. We pulled into the dealership service area and from beginning to end the service was excellent. The problem was diagnosed quickly and repaired in just a few hours so we could continue on our trip. Thank you Jacob and the entire service department. I highly recommend this business.

Nice selection of trucks. In the market for a Ram limited, but the sad thing was sales people didnt even acknowledge me. Ill take my business somewhere else.

They took excellent care of my van, making sure it was safe and serviced before our road trip

Enrique Solis completely went out of his way for my husband and I who were looking a new cars. He was polite, courteous, and was able to answer every question we had. We appreciate such amazing customer service. It made our car buying experience more enjoyable!

Was in the waiting, and was not called when car was ready. Had to go up and ask. Also compared to other quality places Ive been, for the same service this was really pricey.

Great help from sales person ask for Tanya

Overall absolutely great experience. Will recommend all family and friends to this dealership. Tanya was my sales rep. she was patient and actually cared about what we wanted and our needs. We went to just look around and werent actually planning to make a purchased but we got such a great deal that we couldnt pass it up. We love our new Ram! Thank you, Tanya

I took my Ford f150 to change oil, they didnt take coupons that I received at home, 3 synterhic oil change for 99.95 dlls, ending putting semi syntethic for 46 dlls, apparently the system wasnt taking the coupon according with employee

Excellent service and they have a courtesy shuttle

Service department has made great strides here. Service team is exceptional. A place you can trust. Ive brought my Tacoma, tundra, and Kia here for service. They also offer you a ride to and from work, although I THINK the area they will drive you is limited. Service manager has gone above and beyond to please his customers. Needless to say, love these folks!! Kiddos to their service department team!!

The best dealership Ive bought a vehicle. Great with costumer service and will do all in there power to get what you can afford and please you with when purchasing. I happily recommend them to anyone!

Excellent Service and Great People

Maybe someone can teach Eddie in service how to check his voice-mail, pick up the phone and return a customers call. Been trying to reach the service department for DAYS. The service manager doesnt answer his phone even when the receptionist says hes literally sitting at his desk. Horrible customer service. Cant imagine the service on the vehicles being any better. Wish I could leave negative stars.

Eddy Hernandez was the adviser assisting me. Best service I have experience. He was very helpful, he answered all my calls and questions I had about my vehicle. I will highly recommend Dick Poe Dodge service department.

The service department NEVER answers the phone or returns calls. Highly advise you to take your Dodge anywhere else. Literally, anywhere else. This place is TERRIBLE!!

Got a oil change and tire rotation. Was done pretty quick. Perfect for someone who wants to get on with their day and not be stuck in the service center all day!

Robert Kyles is an excellent salesman. He came up to me and asked me what I was looking for and he found exactly what I wanted. Once we started talking prices, he got me within the budget range I was looking for. Dick Poe got me out of negative equity and was very friendly and helpful. They will help you in any situation you are in. Mr. Bean was very knowledgeable on the vehicle I purchased and took his time to show me around the vehicle and everything that it does. I couldnt appreciate this dealership enough for how kind and helpful they were. I recommend this place to anyone. Thanks Dick Poe Dodge Ram.

Excellent service. I drove in the service area on a Friday morning without an appointment to get my A/C fan fixed, A/C serviced, and front brakes fixed. The service rep was very polite and was able to work me into the schedule even though I didnt have an appointment. I was offered a courtesy ride back to my house while repairs were being made. The service rep called twice to let me know what they found and what repairs were required. None of the repairs or estimates came as a surprise as I am a mechanic but didnt have the time to fix them myself. They were able to finish by the end of the day and I picked my vehicle up the next morning.Ive read the previous reviews and I think this dealership deserves better feedback. They are without a doubt busy but they maintain a professional atmosphere. I was asked no less than four times how I was doing and asked if I needed anything while I was in the waiting room. The man who drove me back home was very friendly and very knowledgeable about the area.So given the entire experience I feel justified in giving this dealership five stars.

I had a 5 star experience by going to Dick Poe Dodge with Adrian Rodriguez. Friendly, not judgmental, patient and extremely helpful and knowledgeable. He quickly understood what features I wanted, took into thoughtful consideration every concern I expressed, he presented choices, he gave me facts and let me decide without feeling pressured. It can be intimidating buying a car but Adrian made the entire experience wonderful from start to end. Even after I purchased my car Adrian checked in to make sure everything was still going great. Outstanding service!!

I am sitting at the service department right now and the service advisor Eddie Hernandez has been awesome. I had my truck at a competing dealership (for convince at the time) a few months ago and they gave me a terrible experience. Eddie has already covered all my concerns, made me aware of a recall, AND let me know to my delight that my warranty is still in effect. I appreciate everything and look forward to getting my truck back in working order! Vehicle: 2015 Ram 2500 Power Wagon

The best experience nationwide!Great service! Stuff is friendly, polite and fast.No overcharge. Definitely recommend !

I get my service done, Jacob does an excellent job advising my needs.

BAD CUSTOMER SERVIVE. BAD EXPERIENCE. NEVER AGAIN GOING THERE. DONT RECOMEND. Tired of mechanics ripping me off so decided to take it to the dealership where they charged me almost 1600. Not only that but I never got a call for any updates on my car, and after them keeping my car for 2 weeks I get it back all dirty and Im the one who had to call to see if it was ready they didnt even have the courtesy to call me to let me know it was ready for pick up. Once I picked it up all they did was charged and handed over the keys to the car. No explanations of what was done to it or if it needed anything else, keep in mind I got charged for a diagnostic test meaning they would explain to me of anything being wrong with my car. Total rip-off.

I called this dealer about a Jeep Grand Cherokee they had listed online for sale, I had a challenger I was going to trade in towards this particular Jeep and was given a good value worth of trade in over the phone however when I looked at their pictures more closely online the Jeep in question had a check engine light so telling this to the dealer they took it to their service shop and said I would be called as soon as it was ready. about a week later I was told theres a second jeep that is similar that they have at the dealership that I should come and inspect and they will work a deal with me because of the first Jeep being in service. I drove four hours to get to this dealer and as soon as I go into the showroom and call my sales rep Im told that both the original Jeep and the new Jeep have sold so I wasted 8 hours round-trip worth of driving for piss poor customer service. Save yourself the trouble do not do business with a dealer that cant even make 1 courtesy phone call. They dont even deserve 1 star they have yet to earn even that in my eyes.

Great Service and wide selection of vehicles which allows me to see every feature offered. My salesperson Tanya made sure I had all my options set in front of me while being extremely patient while I looked around. I am extremely happy with this dealership and their team members. I recommend giving Tanya a visit at Dick Poe Dodge if you want an easy, fun, hassle-free shopping experience!!

Good selection, will make you a good deal. Pricey.

Working with Edward f. Was a great experience he was nice and personable the entire time. He never pressured use to make a quick decision and in fact help us make the right decision in the car we bought. My husband had bought a truck from Dick Poe a few years ago and loved the experience and it only got better this time is what he said. With the customer service we got and the help after on finalizing the deal from the finance department (Jorge) we couldnt be happier and will continue to be customers here!

We just bought a car from Dick Poe and it was a great experience. Rick our salesman was great he answered all of our questions, never felt pressured to buy the car, and was very professional. Carlos was great as well. Just wish they would have offered additional incentives such as oil changes or washes like other dealers.

Although your offer is far less than the cost of the repair to this vehicle, we will except it to close out this matter. The expense of trying to recover the $700.00 we are out is completely unfair and we will not ever do business with your company and will suggest others to stay clear of Dick Poe at every opportunity. An email mail has been sent to Car Fax to suggest they investigate the problems we have had trying to be treated fairly.Please remit payment in a timely manner so this matter can be concluded.Charlie Horstman

Bought a used car from them (my first time purchasing a car) and they were willing to work with my budget. They were very upfront and honest about their cars and did not rush you into anything. Great experience all around

Tanya is the best sales person I have ever dealt with. She is down right incredible and she cares very much about her customers. I have never been treated as well as she’s treated me at any dealership. Tanya is the best at what she does, I highly recommend her for any of your vehicle needs! If I needed to do it again I would most definitely go back to her!

I came in to get my engine checked due to my check engine light popping on. I explain to the service advisor and he says bring it in. I do and wait. Finally after 30 minutes he said it should be a quick fix. So I wait. Im still waiting, its been almost 4 hours. I had to ask for updates to which everyone here danced around a legit answer. I got its almost done. Its up in the air. Should be bringing it around. This entire time people who got here HOURS after me are getting their car before me. Finally Ive talked to some one about my car and it was a simple fix. It should not take hours to fix. Wouldnt recommend unless you want to spend your entire day sitting here.

Gave a good deal and the people was great

Tanya was very helpful, and super friendly. Didnt try to sell us anything we didnt want, and was not a pushy sales lady. Overall great experience working with her. I recommend anyone looking to purchase a vehicle to go see Tanya.

Very friendly service and knowledgeable. Fixed our truck recall issues plus had one we didnt know about but was having the issues. Was told it might be 3 Or 4 days. It was completed and ready for pick up that afternoon. Great job Dick Poe staff.

Fast and great customer service

Sales department at Dick Poe Dodge is amazing. Caesar is by far the best salesman I have ever had and I buy a lot of cars. I average 4 a year. Im addicted to cars. Thanks for the patience and awesome test drives to find the perfect car. The service department on the other hand at Dick Poe dodge needs a lot of work. I have had several issues in the past and bottom line I will take all my service issues elsewhere. You can contact me and I will talk about this more offline. Thanks again Caesar.

They (dealership) will not Honor the 100percent Disabled Vehicle Tax relief benefit. Also, they conduct bait and switch. Drove off the lot financed by Chrysler Capital with signature to those terms. They then called me back 2 months laterto renegotiate, all the while hitting my credit score. Dropping it sixty five points! Horrible. Do not deal with zandy or Carlos. Non patriotic! Pressured sale!

Best place to buy a truck. Ask for Sammy!!!

I recently purchased a truck from them and it was a great experience. Tanta was great she was not pushy. She was very professional and understanding of our needs.

Very nice and helpful. Me and my husband were looking for a truck and we did find it! We were helped by Aurelio Quintana who was very attentive and helpful with us. He showed us all the extras that the truck has like the little coolers and the little matt that works perfectly for changing our sons diaper. We are very satisfied with his service!

The salesman named Edgar was great. He gave me the deal I wanted. Best customer service and professionalism. I recommend him to anyone wanting a great deal and good treatment. He just gained a loyal customer.

Trade in assessment and monies given for my vehicle trade in was unacceptable (2016 Dodge Challenger RT Plus). I was give $17k for trade in and was told REPAIRED hail damage (vehicle still looks new) and value would not be raised any higher. I looked on the internet sales site and see my vehicle being sold for $24995; $8k above trade in, ARE YOU KIDDING ME. Definitely Dick Poe does not have much respect for return customers and when I trade in my pick up truck in several years from now I will go elsewhere. Totally disappointed. Mr. Edward Favela was great.

Made an appointment and Brought my car in for an oil change and a few minor issues. They took over 24 hours and when I picked up my car a piece of the paneling on the door was broken. The service rep said he’d see what he could do but with the manufacturer warranty expired I would probably have to pay... them the service manager wasn’t there to figure this out so the shop foreman came out and made a quick fix. The panel was still cracked and his answer was for me to call Chrysler Customer Care and hustle them for a free part. I called and explained and they said it’s Dick Poe’s management that deals with that and further explained that the dealership often sends them to the customer care knowing that. I called the general manager, and he was very helpful in looking into the problem. I was called right away with notice that the part would be gratis... since they broke it.... and it will be shipped to the dealership. This is not the first time I have had issues with Dick Poe Dodge and I would not recommend going there if you care about your time, money or your vehicle.

Marco Flores was excellent. He displayed professionalism, patience and a great attitude during the whole sales process.I recommend Marco for your car buying needs, and if he is not available make sure to ask for Lorenzo as well.