I recently bought my first new car at the dealership and it was a great experience. My salesman Jose definitely made it memorable and he and his manager definitely made me feel like they were working hard to get me into a car I could afford and love very much so far. It felt like I was being helped by genuine people and not just someone who wanted to make money off me. Jose was also very helpful and answered all my questions about the car and operating the smart key.

I worked with Jose Lopez and he is responsive, personable, reasonable and ensures that you are satisfied. No dealership matched his willingness to both make a deal and make sure that you are happy. Our first choice vehicle had an issue that needed a repair prior to taking delivery and Jose offered to drive it 80 miles to save us the inconvenience of pick up after repair, and when we felt uneasy about the repair timeline, the dealership and Jose were quick to respond and get us an alternate vehicle...no hassle.

My brother recently bought a new car from El Monte Nissan. They are very accomodating and easy to talk with.. Especially Harry who assists and answers all our questions. The buying experience is a pleasant experience. We will refer this to my friends and family. We also like Jose his manager and Daniela who provide inquiry internet questions for us.

Excellent dealership! Found the car I was looking for and gave me great deal on vehicle.

Terrible customer service, nearly impossible to actually talk to someone when I called. Took almost a week just to get a hold of someone, every time I called I would get hung up on only for the next person that answered to apologize and then do it again. Left multiple messages and no one ever contacted me, would definitely not recommend this place to anyone.

This place has gone down hill. Used to be nice and easy to get your car serviced just a few months ago but now apparently they got a new owner and jacked up the prices. Rip off for oil change. Not only that wait times are double than before and you wait longer than they tell you. They also said they got a new system which created a huge mess, they claimed i only been there twice but it was definitely much more, and the system had my name spelled incorrectly even though it was spelled correctly before, what a mess. Whoever the new owner is going to have this service location lose a lot of business. I have come here many times in the past and never even got a discount for loyal customer. This will be my last visit.

Service dept needs better customer service and/or better communication. John is good though. Good guy

I took my 2017 Altima in because the air conditioning was not working anymore. The technicians were able to diagnose it within the day and the service writer was very helpful/communicative. While I had my vehicle there I asked if I could have my transmission serviced as well and they were able to fix my AC, service the transmission and have my car back to me within a few days. Although I did not have a vehicle it was excepted was the part was not in stock and the representatives took the time to communicate everything with me.

Well John used to work in Duarte location but I heard he moved to this location because he is the most trusting service advisor I know very honest man. I’m will to drive the extra 5 miles so I know he is very trusting

I bought a new 21 Nissan Leaf 3 weeks ago and the last 3 weeks has been terrible experience. Theres Nissan dealership in Duarte which is not far, so consider going there.1. My apple car play doesnt work. It works sometimes but its very inconsistent. I went to the service dept, sacrificing my Saturday and they didnt even try looking at my car, BLAMING it on APPLE. What is the point buying a brand new car if I have these fundamental issues?It is still not fixed and they are telling me that I have to wait until Nissan to update there software. I currently have JEEP, Hyundai and both cars have no issues.2. Since my monthly payment due date is coming soon, I tried to make payments online, and it keeps saying my VIN is not valid. Called the customer service and also listed dealer and they are blaming on each other. I dont know what to do in the middle and my due date is coming in a few days.I buy new cars to avoid stress but their service is adding more stress.

Pavel advisor and Agustin tech are the best! They Help turn a negative situation into a positive experience with Nissan service department. Both very helpful, professional and efficient.

Irving was very attentive, explained everything that needed to be done to my car.

Irving Green has always and remains to be very helpful. I appreciate his assistance and do my best to coordinate with him whenever I can. Answered all my questions and was attentive to my car needs

Worst place since being taken over by new ownership. Had been taking my car there with great customer service never an issue but know all the employees can say is sorry under new ownership wow

I did an oil change last week and you did a great job.

I went shopping for my new used car here and was happy to find the one for my little family. It hasnt even been a month since that sale, before needing to take it in for a check engine light and some things that werent working when I bought the car. I scheduled an early Saturday morning appt where I waited in a long line patiently, and was then told that I would need to leave my car until Tuesday which as Im sure is an inconvenience if you had no idea. So I went ahead and rescheduled my appointment for Tuesday morning. Dropped my car off Monday evening so that it would be the first to be looked at on Tuesday like the guy had told me. I was also told Monday night that I would receive a call Early the next day before anyone started working on my car so that they could go over if it was going to be covered since I bought my car less than a month ago. 10:00 a.m. comes around maybe it was even 11:00 but I gave them a call I hadnt heard from anyone. They told me the person who was supposed to call me was off and that someone else would call me after my car was looked at. I tried explaining my concerns about not having to pay ANYTHING out of pocket. But they insisted someone would call me too let me know what was going on. 5:00 p.m. rolls around and I give them another call where Im greeted with the same response someone will give you a call someone will give you a call someone will give you a call. All I kept asking was whats wrong with my car?! No one had an answer for me. Then I spoke with a lady whose name was pink like the color, and she went on to tell me that parts were ordered and that it would take a couple of days.. well what the f*** is wrong with my car to need parts?! She went on to tell me that the person who was originally supposed to give me a call was going to give me a call the following day. I told her I didnt want him calling me I want a call from an actual supervisor. So basically my car had been sitting there a whole day for nothing! I guess they treat you better when youre a prospect before you even buy the car because after you buy the car they could care less about your concerns or your thoughts.. I called a couple of times yesterday and a couple of times I asked and requested to speak to a supervisor or manager and I just think its funny how there wasnt one available for me to talk to you about my concerns. I wish I just want to know whats going on with my car and Im hoping that today I get some f****** answers!

You can only count one in ten people who are honest!!!They will rip you off your money!Unnecessary pays are there and unexplained!Do not go to John!

Real nice place always take care of me no complaints at all do the job pretty quick and clean.good people at Ross Nissan.

Terrible service do not waste your time here at this STEALERSHIP. NO WONDER THEY HAVE CHANGED THEIR NAME. How are you going to run diagnostic without confirming if the vehicle has any existing warranty. So yourself a favor and go to other Nissan dealer like Carson.

Easy to negotiate for the deal that I can not refuse in less than 15 minutes. The final deal comes with 0% financing at closing.

Very profesional personal .

Better than last time. Giovanni Valerio is a true professional. Hes attentive and made sure the concerns regarding my vehicle were addressed. He even checked to make sure that it was done. He is the only reason for the rating that Ive given Ross Nissan Service. Keep up the good work Mr. Valerio!!!

Appt time kept by Ross Nissan, fast and efficient assistance and communication from Giovanni. Good explanation of service provided, cost, etc. In and out in a couple of hours. As always appreciate the use of the wifi and work station set up. Thanks Ross Nissan .

Ross Nissan did a great job servicing my Rogue. I had an oil change , tire rotation and general inspection done . They also fixed the air bag light that was on and replaced an airbag. They did a great job and I would take my car to get serviced here again. Thank you .

Saul from the part sales department was polite and super helpful. He really went out of his ways to find us the part that we needed it at a reasonable price. Thank you Saul and Ross Nissan.

Came in with check engine light, airbag light, and tire pressure light. The service department rep told me if I do a tune up it will clear most of the issues. Spent $1100 and still have all the aforementioned lights on. Also it took 2 hours longer than the time estimated to pick up my vehicle.

They did a good job. Give me information whats wrong with my car and tried to find a resolution for me. Thank you Pavel. The only thing what I complain is the waiting time. 2 hours for alignment is a little long. One time I was at an independent automechanic and it took there just half an hour for alignment.

Went for oil change and tire rotation. Didnt expect to get charged $80 for tire balancing

Great service I was out of here in less than time expected. Service rep Pavel.

After a long day of searching for the right vehicle at another location, my family and I walked into Ross Nissan of EL Monte and were greeted by Ernest Rubio who was very helpful and courteous to my family and I. I want to thank the team at Ross Nissan who were on top of their work to give us the best deal available. My family and I thank you Ernest, Sandy, Anthony and Felipe and the other employees who washed and cleaned our new car and filled it up with gas thank you for your help in getting us our new 2020 Nissan Sentra. You went above and beyond to make our experience comfortable and stress free. We asked for a car that we wanted and didn’t try selling us just any car. They respected our choice and started the process and successfully helped us with our purchase of a brand new car. Thank you so much and may God bless you all for your kindness and hard work.

Never ever buy nissan. Unprofessional

The parts and service departments were awesome. I had initially gone in to pickup parts I ordered online. As I was leaving my vehicle would not start. Roland was gracious to assist without question. It happen to be towards the closing of the day but he still took the time to help. Irving from the service department without hesitation stepped in to get my vehicle serviced do to a bad battery. Great customer service from individuals is what I look for when it comes to selecting a dealership over others. It speaks volume as it builds confidence and a trusted Nissan dealer.

Héctor and El Monte Nissan Team was great.

Can’t count on Sell Adviser there ! Find another place to buy new car

It was refreshing to see the level of care and honesty presented by Irving, service advisor, and the technician that worked on my vehicle. They understood my concerns and I felt that their assessment helped me make the right decision. During these uncertain times when all businesses are suffering it is inspiring to see that Ross Nissan of El Monte had people that take care of the customers by being honest and upfront and making me feel like they really cared about me as a customers. My hat off to these two gentlemen... a big thank you!!

I got to say that even thought car issues are always a headache, this place.. the staff are just amazing!!! Giovanny just went beyond and above to make sure I got the best service. Thank you for going to the extra mile. Lorena in cashiers, she just had the best costumer service. The attitude and vibe are just amazing!

Went in on a Saturday. They were very busy. Very organized. Great job!

Such great customer service everyone is really helpful and got me the car I wanted!!

Service was superb. They were professional on every level. Communication was on point and very detailed. They are the best !

The whole entire purchase process was an experience I havent had at a car dealership they all made me feel comfortable, not rushed or were they pushy at all. I really appreciate all their help and patience.

I love the people they were very helpful...

I am very pleased with the Service manager Mr. John Kuo. He is knowledgeable, helpful and very reasonable. I would stay with him with my 3 Nissan cars services.

Steven was great, he is very friendly, helpful and answered all my questions, will definitely recommend.

I had a great experience. Manny and Felipe were great and I appreciate their hard work. I am very please with the great customer service. Thank you Ross Nissan, Felipe and Manny.

My experience was phenomenal, Sandy and Amar were great. I am very happy with my purchase and will recommend Ross Nissan to all friends and family. Thank you so much for taking care of me.

The fix my car in about a day in the service department. The sales department is good too. I received the service special 3 oil changes for the price of one $120.00 they helped me with my car in about 1 hour. I called in ahead of time for appointment.

Was greeted promptly and paperwork done right away. Wait time was shorter than i was told. Liked that aspect, waiting room was neat and tidy. All employees that I encountered were friendly and knowledgeable. Will go for my next service and recommend Ross to friends.

I brought my Nissan Murano to the dealer because my car was not starting. I has my trusted sales representative, Irving to take a look at it. In a matter of 45min he told me what the problem was. The battery was drained due to a faulty alternator. He explained that since the battery had been replaced in less then 10 months by the dealer, there would not be any charge to replace it. As for the alternator, my extended warranty would cover it. I left my car in the dealer and was put in a rental until my car was fixed. Three days later, I picked up my car and I did not have to pay anything. I was very pleased for the service Irving and the dealer provides, time and time and again.

Although I didnt buy my Nissan Leaf here, I always come to get the services/maintenance done. I think the staff are very friendly, expedient, and the services are fairly priced. And the biggest plus is their charging stations are always available (especially the fast charger), unlike the other dealers nearby.

Brought truck in for service and after they wash it I notice that molding on window is missing. They find it and tell me theyre not responsible. They say looks like I tried to fix it prior. I dont think so. Thats original molding. Bad customer service. Dont get your car washed here. Last time I come here for service.

Kingsley wong was such a great help.

Irving was amazing he has great customer service !! We need this kind of attitude at all times! Thanks irving for helping me out with my car an all the details I needed to know about it too ! Totally recommend ask for Irving or Robert !! Great customer service 💯

Always great. KINGSLEY is always my go to guy. He is extremely helpful. Hes definitely an amazing customer serivce associate

My experience was with Steven in the service department. I was able to drop it off to him last minute before they were closing with some issues that I thought were more serious. He was gracious,and approached me right away in the service drive. He had an answer for me early the next morning and thankfully it was a few maintenance items it needed. He got them done in a timely manner. He stayed in touch with me and answered my calls and texts as soon as he could and that is really important to me. Great job to Steven and his technicians.

Even with an appointment I had to wait 30 minutes for service advisor. It was ridiculous.

Weve purchased 2 vehicles here in the past but yesterday was a different experience. Everybody @ ROSS Nissan are very very nice !!! They helped us out a lot - no matter what your financial & credit situation are. They are all very professional, kind & happy people. I know that they get very busy on weekends so just work with them & bring extra patience. We were lucky to come on a Thursday & got everybodys attention. Big shout out to JORGE, JONA, MARK, FELIPE & the other Manager (i forgot his name). Go to ROSS Nissan. These people will be more than happy to serve you & put you in a car you will love forever. Thank you guys & to my popcorn lady 😊

Took my car for its service ( oil, tire rotation, etc) and they did an excellent job. They left my car spotless( car wash) compared to taking it to the dealer where I live. Definately sticking to where I got it, Ross Nissan

Promote that Seth guy because hes the reason I bought a car!

Giovanni always treats me wonderfully and is very thorough in the care of my Rogue. He always goes the extra mile for me. Hes a keeper. I love him to death. All of the guys are fabulous and fun. Thats Irving, Martin,&Kingsley

Excellent service provided by James; and sales manager went over all type of options available, so I can make an informed decision.

I dropped off my 2018 Nissan Sentra at Ross Nissan for transmission problem. Giovanni told me we need to get a code from car computer for repair authorization from Nissan since my car is under warranty. He played with me for 1 week that we can not get a code and I spent a week without car. They didn’t give me any rental car. Finally I complained to Nissan Company and opened a case there. After that they gave me rental car and took another week to fix the transmission. But after 2 weeks and all those hassles my car still had the same problem . I was so frustrated and angry

Great experience I had with customer service representative Irving Green very knowledgeable and very pleasant to talk to. He went above and beyond to make my waiting for my car to be serviced safe and pleasant. Thank you very much Irving. Great customer service I ever received. Great service very satisfied

05/14: I changed to four stars due to my last few service visits the team was very helpful. Last week Gene, was very helpful and respectful. He resolved my issues I previously had and went out of his way to accommodate my schedule.This is the first service visit where I felt that I was being sold a package instead of what was needed or recommended for my car. I came in with the expectation of paying no more than $300 for services based on what was shown online when scheduling my appointment. To my surprise the amount I was quoted came to almost $500. Due to the cost difference I was forced to select only half of the services for the visit and schedule the remaining services for another visit. I say forced because all of the services quoted were stated as being recommended. I am saying that I felt as though I was being sold something because I scheduled an appointment online and selected the services I wanted when I arrived for my appointment my adviser asked what I came in for. In my mind the team should know exactly why I scheduled the appointment since I selected it when making the appointment. I also felt like I was being sold something because of the cost difference. In my opinion the prices being quoted online should match what is quoted when you arrive for your appointment. My last disappointment is that my car was only half washed. It was like the team forgot to wash all of the drivers side from the trunk, roof, and hood. When I walked to the car it looked nice and clean but when I got closer I noticed that it was not cleaned completely.

Nisar, is an excellent General Manager!!!

I am very pleased with the service I receive from Ross Nissan. They are very friendly and always make me feel welcome. Giovanni, Martin, Irvin are always there to greet me. Thank guys for your great customer service.

The service is always exceptional. Giovanni always goes the extra mile. He respects & treats his customers as gold. I appreciate being able to speak to someone about the service & extra information I need to make decisions as someone who knows nothing about mechanics. He treats me with the highest respect. So happy my brother recommended Ross Nissan.Joanne Woods

Kingsley always is such a wonderful help. Gets all of my stuff taken care of, explains everything & makes it very easy to understand what hes explaining.

If I could rate this service 0 I truly would. The manager and the staff were not competent and unprofessional. My husband had a very bad experience today. They agreed on a price together and wanted to check my husband’s credit score to conduct the deal. After checking the score which was higher than they expected, the manager and staff canceled the deal and wanted more money. It is obvious that they lie to costumers by agreeing on a deal and changing their offer after checking their credit score. And secondly, due to their clumsy behavior they gave my husband the credit score paper of the wrong person. Dear customers be aware of this dealership. They are unorganized and most probably will make a mistake relating to your personal information such as your credit score. Stay away from this horrible dealership and the lying manager and staff.

Wonderful experience. Customer service is super kind and attentive. Steven was really kind and considerate. The cashiers were sweet with smiles. Havent seen personnel like that in a long time.

I took my Pathfinder in on Friday 09/06/19 and Giovanni was the sales rep that helped me out. He did an outstanding job. He was very cordial, friendly and professional. The service I received from Giovanni was above and beyond what I expected. Ive taken all my vehicles to Ross Nissan for repair or servicing and their services have always been exceptional. Thank you.

Customer service was great and really helpful.. thank you

This was my first time at Ross Nissan and Giovanni did an outstanding job. I was pleasantly surprised at how efficient Ross Nissan was at getting my vehicle serviced during this current emergency we are all experiencing, for that the entire service department deserves a 10. I would return there again.

I was told my car had a torn bushing and that the whole control arm needed to be replaced due to it being dangerous to drive. I decided to decline services that day to get a second opinion. I took it in for a second opinion, and the mechanic showed me ALL FOUR of them and advised that absolutely nothing is wrong with my car regarding this.Recommending service that’s not needed on my car is illegal and also wrong.I will not be coming back to this dealership at all .I am also going to be filing a claim with the Better Business Bureau.

Im very satisfied with my first visit. So now and on this one its going to be my first dealer. Staff very friendly and helpful. Very highly recommended to a friends

Giovanni and the tech were able to address the issues and take care of them. They are really a great asset to your company.

With this covid19 pandemic, I would think that customers waiting area would be organized and controlled but this was not the case. Lobby was overcrowded and many ppl including myself ended up waiting outside on the parking lot.It would be nice if Nissan would provided some type of overhead tent/canopy and seating on the customers parking lot to help with social distancing.Overall, I did not feel safe and it didnt seem as Nissan cared about customer and employees safety.

Sales and service did their best to satisfy all my needs and expectations. I’m very happy with my experience at Ross Nissan. I’ve been loyal in returning to this dealership and they’ve done their best in keeping me to come back for my past Nissan vehicles. Ross Nissan is outstanding!

I took my moms car to be diagnosed at Ross Nissan this is my first time there. Prior before going I spoke to John Tait from service. I told him my problem over the phone he got me in right away. He was extremely helpful and very knowledgeable. The staff was very helpful as well. I felt real comfortable with my service. I had bad experiences from another Nissan dealership in the past. I am satisfied with my service I got and the way I was treated from the staff very friendly and courteous...

Steven Chen was very professional, efficient and friendly. Great first impression and looking forward to establishing an excellent on-going business relationship with him and your dealership!

Extremely satisfied with alejandra and William dey did everything to help me get my truck

I went in for car oil change, I was very please with the service & attention I got from Mr. Irving & I notice as well that everyone that works there are very friendly thats a plus for me coming in to your location for the first time refer by my sister Miriam Hercules. I was not expecting for my car to be washed. Thank you for your high service, Im very happy & will return again.

Excellence on their service, warm welcome and less wait time. Highly recommended.

Friendly staff, treated me with respect and they value me as a buyer. Most importantly as ann by person.

I came here today with my younger sister to purchase her first car. I couldnt be more satisfied with the service we got here. Angeles Gomez was extremely exceptional and so incredible. We definitely recommend her if you are looking at getting at buying a car!In the past we had have horrible experiences at dealerships. But this was far beyond our expectations, she definitely took care of us and made the process easy. She worked with what we were comfortable with and made sure my sister didnt feel pressured. We have been car hunting for months and are so happy we decided to come to Ross Nissan. If it wasnt for Angeles being so patient and kind with us,I dont think we wouldve gotten the car today. If we could give her more than 5 stars, we would!Thanks Ross Nissan for having such an amazing employee! We will definitely be back for future buying opportunities.

I was helped right away. Irving did a great job with explaining what was done and the next services I should get done on my vehicle next. I will definitely be returning soon.

Really great experience with service. Im used to the big Toyota dealership service area with Subway or Starbucks from my previous vehicle but Nissan makes it easier on me to bring my car in for service on a Saturday afternoon than getting up at 6am on a Saturday or not getting my oil change at all... Of course theres a wait but its worth it to deal with friendly people and get my car serviced in my scheduled time. Steven was personable and helpful right away getting my vehicle checked in, he wasnt pushy about recommended service but expressed a genuine concern for making sure I keep up on the vehicle maintenance in my owner manual. Its appreciated being a female not to be treated as someone clueless when it comes to my vehicle. A plus is the text messages that you can ask about your vehicle if you happen to leave the dealership during service. The ladies checking people out at the cashiers desk are nice and fast at getting you on your way. Ill definitely be returning for future services.

The service person went far and beyond which made my experience without any stress and I would like to thank him

Steven gave me all the information I needed and more to make sure I understood what my car needed. I expressed some concerns and he immediately printed out information to share with me! He’s great!

Friendly staff,got me a deal better than expected

From the EXTREMELY short time I had at this location the experience was one star. We had an appointment early morning with Mark A. We drove over 80 miles to make a deal on a SPECIFIC used truck. When I started talking to him he’s asking me what brought us here as if we didn’t have an appointment for that specific truck with email confirmation. So I Answered and he responds with “about that” and stays silent. I had to ask twice prior to him saying yes to it being sold. Then he had the audacity to not tell my husband as he caught up with us and wants to proceed by asking for his information. We were in and out of there within 10 min. A courtesy call, text, or email would had done the trick as soon as it was sold. Definitely not a dealer I would even consider coming back to.

I came in not really knowing what I wanted, I just knew I had a certain budget. I was greeted by my sales rep “NICK” and he helped me find the right car that I wanted. Nick is very helpful, knowledgeable, patient, and he dresses well. Most salesman are rude but Nick certainly is not one of them. The entire sales staff was nice and so was the popcorn. I ended up purchasing a Nissan Murano and I love it! Thank you Nick for helping me out! You should definitely ask for Nick if you want to purchase a car!

Steven Wu from the service department was amazing. He was very straight forward without pressuring me to do all the services. Because of him, I decided to have my Nissan NV1500 serviced at Ross Nissan instead of another shop closer to me.

Service was excellent.They technician came to greet me as soon as I drove up. He was very knowledgeable of the service needed. Did a complete inspection of the car. The reception area is clean, free water, coffee, donuts. I would highly recommend.

I had to get new brakes. Stephen was really helpful in giving me updates and making sure I was comfortable in the waiting room. Keep up the great customer services.

I went to the service department, and was assisted by John. He was extremely helpful with getting the Federal sticker off my window that was like cement glue to get off. He spent over 20 minutes scrubbing away careful not to damage the tent on my window. He definitely went over and above. Great customer service!!

I appreciate the professional service. The two young men Albert & Nick that shuttled me to and from my house were excellent drivers!

THERE ARE NO WORDS TO EXPRESS MY GRATITUDE WITH ALL THE PEOPLE WHO WORKS THERE! SPECIAL RECOGNITION TO IRVING GREEN (SERVICE ADVISOR) WHO TOOK VERY GOOD CARE OF MY CAR AND SOLVE MY BIG PROBLEM! THANK YOU VERY MUCH FOR BEING PROFESSIONALS,KIND, HONEST, AND HARD WORKERS!

Never have we ever experienced such an aggressive & pushy service advisor in the past 4 years of history at Ross Nissans Service Dept.! I know hes just doing what hes instructed/trained to do, but jeez!! Its for that reason, that we will opt to not further continue to conduct any future business at this location.

Steven was very helpful and kept me updated about my car.

Giovanni Valerio always takes good care of my car and I trust the recommendations whenever I bring my car in for service.