This place is amazing! I am one of those people who hate car buying and hate being in debt from it HOWEVER after visiting this dealership it changed my mind completely. Steven & Arvin helped me find the vehicle that was best for me and staying with my budget which was very important for me. The ease of mind and the positive atmosphere that you get when you are there is perfect for people who are looking to purchase a car without the hassle. I have to give a big shoutout to Brian the finance manager. He is one of those people who love their job and are there to help you the best they can if it wasnt for him I dont think I would have left with my new car. Thanks a lot guys you are truly the best team I have worked with.

The customer service here was wonderful! They were very attentive and helpful. Every employee that I interacted with was very thorough and patient as they took the time to help me through the whole process and answer my many questions. Made my first time buying a car a stress free and gratifying experience. Allowed me to fully enjoy and get excited about it. No complaints!

I would like to take a moment to thank you guys at Car Pros Honda El Monte for helping me and my family find the perfect vehicle, especially a big thank you to Suyapa and Jimmy, you guys were a big help when It came to figuring out the best option for me, even when I had some concerns and doubts you guys helped clear things up and made it easy to understand. I love my new car and friends and family love it to!

VULTURES. I came in just to look at cars. By the end they were aggressively trying to get me to buy a car the same day. I was insistent that I needed more time and they wouldnt let me leave by talking in circles about getting one specific car. I planned to be there 40mins tops just to look. I stayed there for three hours trying to politely get them to back off! Will not be going back!

Shoutout to Pedro Ochoa internet sales manager and Carlos Diaz in sales for providing awesome service and excellent pricing on my new Honda Passport! If youre in the market for a Honda, do yourself a favor and ask for these guys!

Ive always been a Honda fan. The Sales Rep, Guillermo at Cars Pros Honda in El Monte was very professional. Not only he sold me my car, he also sold a car to my brother. Two in one day, not bad. LOL. I highly recommend this place. All personnel weve encounter were very professional and courteous.

Car Pros El Monte provides the most terrible customer. I have made many attempts to reach the managers Pedro and his boss in the sale department. I have sent them emails and left them multiple messages. I have not heard back from them at all. When they want yiu business, they were very efficient. Once they have earned your business, they are done with you. I will definitely report this case to the Honda headquarters. I strongly don’t recommend this dealer to you.

We needed help and Julian, Mark, Alex, and Steven were amazing! They ended up doing everything they can to make us leave happily which I really appreciate especially being a business owner! It made me feel like they really care for the customers. Thank you so much Honda El Monte! I appreciate this

I have been calling them for more than 20 times to speak to the financial department and see why they wouldnt refund me for my Gap insurance( I canceled it 4 months ago)!?! All they do is cut you off or telling you someone will be calling to you from our financial agents and its all a lie! They are good and respectful to you until the car is sold! Horrible company! See you in court!

Went a while back, the person that assisted clearly didn’t want to assist me in purchasing a vehicle. Made it seem as if I couldn’t afford, called a week later when I had already bought my challenger lost a customer:/ my sister and dad have also gone separately and got the same energy. All I could say to this location is don’t judge a book by its cover it’s rude.

My father and I had a wonderful experience purchasing a car at the dealership today. Our salesman, Christian, was patience and worked with us to find a deal that met our expectations. If you plan on visiting Car Pros, I would recommend Christian for your car needs!

Helpful staff, no complaints and did not give me a hard time about any questions or concerns I had. Fast service too.

Went to West Covinas Honda and It was Terrible Service So decided to Come To Honda Pros in El Monte. I was window Shopping They was very helpful and then I seen this Hybrid and got lured in.NOTE TO CONSUMER READ THE PAPERWORK AND CONFIRM EVERYTHING. IT WAS LATE. I JUST CAME FOR MY FIRST OIL CHANGE SO AFTER PAYING $43,000 ON A HONDA HYBRID I AM TOLD MY OIL CHANGES ARE NOT FREE. I WAS TOLD THEY WERE. So after a few calls and going to finance they confirmed that my oil changes was not covered by non of the upsales I paid for. I did not read all that paperwork like most of us dont. MY FAULT. BUT DO NOT BELIEVE ANY OF THEIR SALES TACTICS TO GET THE SALE UNLESS IT IS IN WRITING. I WILL NEVER BUY OR EVEN GET SERVICE DONE HERE AGAIN AND I WILL TRADE THAT HONDA IN ELSEWHERE. THEY ALREADY GOT THEIR MONEY. NOT THEIR LOST. BUT LIKE MOST SALESMEN/WOMEN THEY ONLY CARE ABOUT THE SALE. NOT COMSUMER.

When I initially spoke with Jorge inquiring about a 2018 Honda Civic EX-T he gave me a verbal quote over the phone, out the door. I scheduled an appointment with him the following day and met with his co-worker Diego. Diego was courteous and initiated the selling process without any pressure or issues. Mark then followed up the deal with financing and was thorough and transparent. Overall my experience with Car Pros of El Monte was exceptional from start to finish. The salespeople are professional and do not try to upsell on other products that are unnecessary. I have purchase many cars in the past from other dealerships over the years, and Car Pros of El Monte has surpassed them all.

I was looking for a car to buy for my mom and after being haggled at almost every dealership it became very frustrating. Jenny at Car Pros helped me and made the whole experience easy and fast. I love the car and my moms happy!

2021 civic first time maintenance service A1 , the price is $163, so expensive, I think the other dealer will be cheaper. But I still to try , I want to know which dealer is the best, because I have the other model Honda CRV from Norm , last time CRV the first time oil change is free, only paid tire rotation fee$25, but waiting time 3 hours, this time only 1.5 hours, next time may be try Diamond Honda or Norm reeves again.

Steven was super professional and helpful. The process was smooth!!

I just want to say thank you to Blaise from the Service Department. Thank you for his professional and excellent service. When I told him my car key fall apart and he said just bring the car key in and he will take a look at it. He fixed my car key and ordered the part. I really appreciated his service.

Great experience working with the Car Pros team. Shout out to Guillermo for making it happen!

Not a good experience for recall service here today. Was left in the office waiting for a long time after the reception (It feels so bad to be waiting in an office full of employees looking at phones). No one called me when my car was ready. Not recommended for service here.

Don’t waste your time trying the service department here. It is 5 min from my home but after my recent experiences, I’d rather drive further if I can get good customer service. Appointment or not, I have just sat in my car for over half an hour just to have someone talk to me to get my car serviced. A lot of waste of time and very frustrating, yet no proactivity from employees. Maybe it’s the new management because this used to not be a problem back when it was El Monte Honda or Nelson honda. All I can say is I’ll not be trying me chances here again.

They ran my credit literally 11 times which took 60 points off. Even after I specifically asked them not to run it more than once and they agreed. Beware.

Can’t can’t believe this store. I worked out a deal with George and Pedro on the Civic type R they had, I agreed to their asking price and they even sent them my credit info. Pedro assured me the vehicle would be held for me and would not be sold. Pedro called me today saying they sold the vehicle for more. What a let down can’t keep their word. SMH

Alma was awesome. Shes the most knowledgeable of all the Honda salespeople Ive met so far.

We were helped by Brian and he was very helpful and knowledgeable. We have done two other car purchases before, 3 with a visit for a lease, and this was by far our best experience. From arriving, test driving, and leaving with our new car, we spent 3 hours total. Sounds like a lot but it trust me, that has been the quickest! We had to wait a bit just sitting around because they had to restart their computer system on the financing side.Advise: please do your research on pricing and the different trim options prior to going to purchase a car (here or anywhere else) it really helps when negotiating. Also do the same if you will trade in a car. Know the worth of your car. If you are going to trade in, I recommend taking off any extended warranties beforehand to drop the owed amount of your car. This worked best for me at least.

Well now a days car dealer are bit harsh but they have crossed all the limits. Called me despite they dont have the car I am looking for. Infact I got lot of emails from different person from the Carpros that come by we have the car etc..Run my credit check before price negotiation. I have never seen such unprofessionalism .. they are the worst car dealer in this whole area..

Went this week and all the guys there were rude. They discriminated and said we couldn’t afford the car we wanted to get. Their prices were super high plus they wanted a big down payment. It was ridiculous for the amount they asked. Over all horrible service !!!!!!

Went in today to switch from refinance to purchase on our Honda Civic Si, Jenny helped us out. She was very professional, friendly && had good customer service! She answered All of our questions and made sure the process was fast && easy!Thank you Jenny! You are awesome! I highly recommend Car Pros, ask for Jenny ♡

Hi I bought my first car here last month.in the contract the finance manager put gap and theft security protection program which I asked him that can I cancel it later he said yes you can comeback in week or so and we will cancel it for you.after 4 days I went back to this dealership and the guy name mark was so rude and said I can’t cancel it.I tell him everything then he said ok we gonna cancel it for you and they gave me cancellation form receipt and said everything is done for me and said that I will receive gap money from gap company and for theft protection program they gonna send me check in two weeks.it’s been month now I have not received anything no money or check.today I call gap customer service and they said from this dealership they haven’t received any cancellation paperwork.am trying to call “Mark” but he just don’t care and no response.I wonder how this business work with this kind of employee.worst customer service experience.

Great customer service! From the service department Gabriel was very courteous and through. Sales team member Suyapa is very attentive, caring about ones needs and very professional. The finance manager Peter was awesome, very helpful with all my questions. They made the whole experience easy. I am happy and loving my 2021 Honda Pilot SE. I will definitely recommend CPHEM. Thank you very much.

Amazing service! Everyone was super friendly and helpful from the moment we arrived. We couldnt ask for a better experience. And we love our new Honda!

Just bought a car from there yesterday. One of the best experiences I have had. I pre negotiated a deal, and they gave me the exact deal we had discussed. They were professional, reliable, and most importantly, trust worthy! Thank you so much to Jenny for being so kind and making my first car purchase a good one. Also, the environment is welcoming due to the music, which makes the experience more comfortable and enjoyable. I hope to be purchasing future cars here!

You guys are awesome. You helped me when I needed it and were incredibly patient. As a first time buyer I had plenty of questions, Id like to give a big shout out to Jeff Lee for helping me thru a big moment in my life. Thank you Jeff and thank you to the Car Pros Honda of El Monte team

Excellent customer service they made it fast and easy to get the car that I wanted at the price that I wanted Perla was amazing at understanding our budget and taste👍🏽

Purchased a car from this dealership about a month ago. On the contract, it states that the total amount already included registration fee and license fee. Today, I received a vehicle registration renewal notice from DMV. DMV wants me to pay another $314 for license and registration. Just wondering where my registration and license fee goes? Overall, not a good experience.

An employee name Jared came and greeted me. After we exchanged good morning. I asked if I can use the restroom and he said no I had to wait in the car. So I did. He then asked my reason for coming which I told him. After he asked me to get out of my car and take a picture of the vin number of my car and the part I needed to fix and walk over to parts and accessories department. I thought he was joking. I repeated what he had told me and yes he made me get out, take a picture of the vin number and the part I needed to get fix and go over to parts and accessories dep. once inside I spoke with Juan regarding my situation both him and another lady that worked there were both shocked. Jared then came back and said “ I need your keys to move your car”. Once he came back to return my keys he said “ so are you going to fix it or no”. I couldn’t believe it. Worst experience!

I sold my old car and was search for a new SUV in market. I found my experience with Honda is a pleasant one when I stopped by, Their sales staff James was very helpful and knowledge. So It leads me to select the Honda CRV over other brands such as Toyota/Nissan/Hyundai/Mazda. The negotiation process is smooth and plenty of stocks to choice from as far af trim goes. This dealership deserves a good recommendation for their services and quality. 5 star from me!

Helpful. They suggested upgrading my leased vehicle to a hybrid over extending my warranty to better help with my business expenses

Salesman Aric Fu was wonderful and pleasant.

My purchase experience of our 2020 Civic Hatchback EX this past January 2020 was excellent. Car Pros staff provided excellent pricing over the phone and made the whole acquisition process extremely easy. There were no surprises when I showed up at the dealership. Neither the sales staff nor the finance officer were aggressive with the usual add-ons pressure. Everyone I spoke to was friendly and easy to chat with. I referred a friend in February and they also purchased a 2020 Civic LX based on my positive experience, referral and competitive pricing.I recently returned for my first service. Jonathan Vera my service consultant was great to work with especially during the pandemic. Personable and honest. He made my first Civic A1 service at Car Pros Honda easy. The service was completed fairly quickly as I waited at the dealership. Jonathan was very accommodating when delivering my car back to me. The Car Pros Honda dealership is not the 1st nor 2nd closest to my house, but after this visit I will continue to bring my car to their dealership as a result of this positive experience.My purchase experience was great and now my 1st service experience was great as well. I highly recommend them.

Same review posted on Yelp, just wanted to make sure these guys got all the credit.This review is long overdue, but we were impressed from the moment my wife and I walked in the door.My wife was looking for a gently used Honda Civic, one with low miles, a good price and in blue (the color being the most important for my wife). We found exactly what we wanted at Car Pros Honda El Monte.From the first phone call with Jesus, then to the dealership with Mark, to Alberto, to Sergio, everyone was genuinely nice, professional, courteous and treated us like family. We truly enjoyed meeting and talking with everyone.We could not have asked for a better car buying experience!Even after the sale when we needed some additional accessories, the service was excellent!

This was the best car buying experience of my life. I purchased a Honda Odyssey. El Monte Honda had so many options, it was in the garage so we werent out in the heat. Paperwork went nice and smooth. The majority of the time spent was playing with the features Odyssey has to offer. Thank you Will, Jose, and Tony for making it such a great buying experience.

Loved the customer service and how helpful they were throughout the whole process. I walked out with my my car that same day!

Great service for trade in and purchase of new Accord Sport! And I AM LOVING MY NEW CAR! From sales to finance, they were terrific. Thank you Car Pros!

Very bad experience. I was baited in with a price below what that car was actually going for. They told me a car was $5,000 less than an actually was. Also ran my credit multiple times hitting me for over 75 points on my credit score. Shady practices! Not recommended!

Went in and bought a car today, Kit is very friendly and helpful, he walked me through all the process nice and easy, the whole process took less than two hours, I will definitely tell my friend to buy here.

So glad to have a great advisor, his name is Gabriel. He is understanding, honest and have full knowledge in handling my car issues. The only draw back is the back order of the parts, that takes more then two weeks in fixing my car. But I was lucky that Gabriel arrange me a loaner car. I am totally satisfied this service with Gabriel from El Monte Honda.

I accompanied my sister to buy her new car. Rigo, the salesperson, was very friendly and knowledgeable. He listened carefully to what my sister was looking for in a car and he got her exactly what she wanted. He explained all of the features of the car and showed her how they worked. I was very impressed. Ive never seen such great service at a dealership. Everyone was so attentive including the financier and manager.

Great place to buy for the car/spec that I want! Bought a used car here and I am super happy with the negotiations and the professionalism. Let’s be clear here, nobody expects to win the house when they are trying to buy their cars. However, I walked out feeling great about my purchase so they have achieved that part!! Jeff, Sammy, and Mark for great!

This is my first time at this location. The service I received from Juan is more than I expected. Very professional and accommodating. Patiently explained the maintenance my vehicle would be receiving and answered all my questions . Since it was my first time here, he kindly showed me the layout of the place; waiting areas, restrooms and how to exit in my vehicle when I was ready to leave the dealership. Some dont realize how important those little details are when youre not yet familiar with the surroundings. Well kept dealership. Clean. Nicely set up. Shuttle home is available. Great first time experience. I highly recommend an appointment, especially on the weekends.

I called Honda and spoke to a woman and explained to her my cars bluetooth was not working and wanted to make an appointment to check it out. She set up an appointment and I asked her if there was going to be a fee. She said no but if they have to do a further check it would be about 140-170 (cant remember the actual price she stated) I said okay thats fine. The day of my appointment my dad took in my car because I had to work. He got there the inspected the car for scratches and stuff and made my dad sign. My dad signed then left. He got a call saying it was going to be 270 for the work and he said yes thats fine. He called me to let me know and from what he said they were going to fix it and it was going to be 270. When he picked up the car he paid the man the 270. Then the guy gave him a paper with a list of issues the car had that they ran. My dad said how would it all be and said it was about 2000. He said not right now since times are hard due to COVID-19. I went to my dad to pick up my car and when I tried the Bluetooth it didnt work. It was the exact same thing how it was. The next day I called and told them that it still didnt work but they charged my dad. The guy said the charge was to check it. I told him I was told it was going to be around 140-170 to check it. He said to go in person to receive a refund for the difference. I went in the next day and he said since it was paid via credit card we had to wait to receive a check. Basically a waste of time for me to go in person for something I could had been told over the phone. He said about a week I should receive the check. A month passed and still nothing. I had to call again and go in person to resolve this. It was a pain. And my cars bluetooth system is still not fixed because they now said it will cost almost 3000 to fix. NOT HELPFUL AT ALL

From the start roger came up to me and was beyond friendly! Helped me out with everything! I kinda already knew what I wanted and roger went the extra mile to show me more! I appreciate his work ethics and awesome customer service! Helped me out to get a good deal and from start to finish was beyond helpful! Thank you Honda for having great customer service and employees!!Cesar

Very very good professional work friendly staff everything on time

I bought a used CRV here from Kit, very nice guy speaks Chinese, explained everything to me, I will recommend him to anyone.

I waited kind of last minute to get an oil change before a long road trip. And I came to the service center around 5:15 without an appointment. The staff at the service center was able to finish servicing my car just before closing, so Im pretty happy they didnt turn me away and went the extra mile to get the oil change done before they closed up.

Ive bought my car here and I get my car serviced here regularly. When I had an issue with my service in the past the Client care manager Kendra Chavez went above and beyond and made it right for me. I really appreciate that kind of service and commitment to the customers. Nick Hernandez serviced my car today and it was perfect service. Highly recommend this place.

My experience with El Monte Honda was the best it could have been. Jose helped me out and I got to find the best choice for me! I love my new car and would 100% recommend this dealership to anyone. Thanks again guys!

Great service! I came in as a walk in and El Monte Honda was able to squeeze me in for a much needed oil service! Now I can drive in peace knowing that I was able to get my car serviced after trying to get into countless Honda’s all over the Los Angeles county. I highly recommend They go above and beyond!

The folks here were very good at their jobs. Everyone from the salespeople to the folks cleaning the car. I was treated as an intelligent person and not as a quota number. I would recommend this location to others.

Amazing team! Walked in without a car and walked out with a car. And made friends along the way. Talked basically to employees from all departments, and everyone came to say hi. Ended up getting a newer car than I was planning on, but hey theyre good sales people and I am very happy with my car :)Just like in every other sales business they try to make some bucks, but if you go prepared and know what youre talking about then they wont try to make too much off of the purchase and just give you what you asked for.Special thanks to Marilyn who was super cool on the phone and was the reason why I came in. A big thanks also to Jeff Lee, who stood with me the entire time and answered all my questions or found someone that can help me. Super nice and funny. Highly recommend that you find Jeff Lee. He will take care of you. Thanks also to Jesus Silva, Brett Moore, Flavio, and Sergio Rodriguez who helped me purchasing the car. Last but not least thanks to Charlie Benedict with whom I had a great time bonding over our mutual background and talking about good old Germany.Thanks to everyone else I talked to. Will recommend to friends.

Great service, very knowledgeable and patient, and amazing and sweet staff !

Location is easy to get to and they have big signs you can’t miss which lead you to their service area. They have an express lane and one for appointments. I was attended to quickly and everyone was very polite. The first time I came here was early in the morning before I went into work. Luckily they have that shuttle service and i was able to use it to get to work on time. This time around my appointment was at 1245pm and I was told my car (went in for oil change + multi-point inspection) would be ready by around 2. They ended up taking longer, until 3, but I wasn’t in a rush and had brought things to work on while I waited. They have a nice little waiting area with a TV and you can actually change the channel. They also provide free coffee. The guy who attended me, Chris, was nice and didn’t try to push any other service on me which I really appreciate. The other workers seemed on top of their stuff and I got this feeling they work as a team.

I been looking for a car for about two weeks. And my choices were really narrowed down. It was between a Toyota Camry and Honda Accord. I tried to get the Camry first but it was such a hassle. They didn’t want to give me the car just because they thought I couldn’t pay the monthly payment. I told them I can easily pay it and I have excellent credit so I didn’t see why they couldn’t help me. I got frustrated so I went back to my first choice the Accord. I just randomly went to the Honda across the street. And saw the accord I wanted and I love it. Everything went smooth and everyone was very helpful. I left with a brand new car. Thank you very much

Worst service I’ve ever had gave my husband a car waited three weeks and called and told him to take it back and gave him another car now how to take that one back again never buying a car from this company ever again I don’t understand why they will give a car to someone who doesn’t have a loan just yet doesn’t make any sense but best believe I’m taking your guys us to court

The experience of buying the car was great, but their customer service dramatically decreases after the first two months. I haven’t received my license plate and it’s about to be three months. When I asked about the process of renewing my temporary plate, they stopped replying to my messages. I have to send multiple emails for them to reply back.

This place was great until.... I got my car serviced it all went down hill even though I am under warranty I told them my concern and it seems like they don’t want to hear me or deal with me. I m a single mom and I depend on my car to drive us around from school and work and it seems like my car is giving issues that have to be fixed but this dealer tells me they can’t fix it. They heard my concerns and my issues but turn around and walk the other way even the manager Scott of service department has said he doesn’t want to do anything so I have to take my matters into my own hands. So sad for the dealership.

Thank you El Monte Honda especially Juan for takingCare of my car issues. Juans kind manner and professionalism was a breath of fresh air. I will be sure to recommend this Honda location and have them ask for Juan. 😊 thank you!

I was calling parts and I was put on hold for 5 to 6 minutes. The on hold music and announcements were so annoying they kept on having static it hurt my ears. I will never call these people again they are so rude And not very customer oriented. I’d rather go to Sierra Honda even if it’s further from me. Management should listen and fire these parts people they are rude and not people oriented. Listen folks don’t come here if you want to be treated respectfully.

I was here to have an oil change on my 2016 accord, Very fast service , they said an hr and they were on the money , , greeted me like if they knew me when I arrived ,even though i was 30 min . Early . They took my keys and that was that . Ill keep servicing my car there , and even though im a self taught pro. mechanic with yrs of experience it feels really nice to be a customer from time to time . Good work Honda .High marks to all of you from the phone receptionist to the last person i shook hands with..🤗🤗🤗🤗🤗

Excellent Service Honda in El Monte. Ryan Perez did professional service pointing out all that was needed and pointed all the savings with the coupons specials for the maintenance for the vehicle. I Highly recommend El MONTE Honda right off the 10 freeway - Exit Peck Rd N.

I can’t remember if the mans name is Brett, but the the gentleman that came to my house to replace my air bags was very nice. He got the job done in a timely manner. I’m always on the go and for Honda to send out someone to my house and make sure my airbags are replace was great!! My family and myself appreciated it!!Thanks Honda!!!

The manager or supervisor the original sales guy introduced me to had no interest in speaking with me. I ended up getting a fantastic deal at the Glendale Honda dealership where I bought my 2019 Honda Odyssey. I highly recommend the Glendale Honda dealership.

This was a great purchase. I found a great car at the right price. Marcy, the sales associate, that helped me was very nice and knowledgeable. She’s the best! Tony in finance was great too and so was Brett! Thanks again for a wonderful experience!

My first maintenance, waited for 3 hrs.. cant believed this.. after all the system update has error and cannot finished the update.. terribleexperience. Do not even deserve one star..

Gabriel was an amazing help. He was up front about everything and always let’s us know if there is anything else before it’s done. Gabriel provides the best customer service at this site. I always recommend him when someone asks about getting service on their Honda. Thank you, Gabriel for always smiling and being such a Helpful Honda guy.

Had a great experience at El Monte Honda! Everybody was nice, welcoming, and had just the car I wanted. Will definitely send all my family and friends to El Monte Honda! Thank you for the great experience and I am so happy with my new Honda Civic!

Had a great experience. Everyone was very kind and nice patient. They worked out a deal which was beneficial to both parties. I will be back and will recommend to family and friends.

I leased a car from Victor, who was great. He was very professional, knowledgeable and was fantastic. He knows the product well, made us feel comfortable and was not overly pushy. We walked away happy with the car we got and happy with the entire experience. Mike the sales manager was great too and we will absolutely be going back to get any other cars we need from victor and mike.

Juan helped immediately when I arrived at the service department. He reviewed the maintenance plan for my car and the approximate cost! His knowledge about the past history helped to decide plan of action. I also treasure the text communication from Juan in welcoming me to the service dept. The quality of service gave me relief that he knew my history with the care and specifically told me how long I will need to wait for completion. “Thank you so much for being at the service dept, “ Juan!!

Good Costumer Service!!!!!

Vehicle service was fine. I received a text soon after I dropped off the vehicle and when the service was complete. However, when I arrived I informed the young man that my trunk bottom was not functioning. He tested it and told me he would take note of that but informed me that the service might need to be scheduled for another time. When I picked up my vehicle, I inquired with the advisor who told me there were no notes regarding trunk button and suggested I call to schedule the service. I asked him if he can help me schedule that since I was there and he suggested I call to schedule. I’m not sure why a service advisor could not provide a customer assistance scheduling service considering I was at the service department. I figure it was the Honda location protocol. While I accepted that the dilemma with my non functioning trunk button could not be addressed at that visit, I felt there wasn’t any effort to try to help me get it scheduled for another date and/or time at the very least. My vehicle was serviced as scheduled for what I was there and that part of my experience was fine. Thank you.

Andy V. Is the best service writer coordinator. He truly makes the pain of fixing my car a nice experience without hassle. He’s very polite and courteous. If I’m on a budget he always calls before major repairs to give me a heads up.

El Monte Honda Service: Friendly staff. Fast service (with appointment). They offer a shuttle service to take you to a local destination but also have a nice lobby area to wait while your vehicle is getting serviced.

5 stars for Honda!! They had an excellent over the top costumer service. The salesman that was helping me found the right car for me,which I fell in love with. I thought it would take a very long time but it was really quick and that another thing I liked about my visit. They also worked with me to fit my income. Thanks for my brand new car!

I always receive amazing service; my services visor Manny is outstanding. He is courteous respectful and attentive. And always follows up with me if there is any issues with my vehicle.

Awesome customer sercixe at this location! We came in Sunday and James was extremely knowledgeable about all the options offered, payments, features...etc.We ended up with a great Honda Civic EX Coupe at a price we liked, the entire process was smooth and fast!I highly recommend this location, the staff is extremely professional and very friendly. Thanks James and team :)

Luis Valdovinos was great help! My daughter and Husband were really satisfied with his help. Answered every single one of our questions, he went above and beyond to satisfy our help! My daughter is so excited for her new car! I would recommend 100% for you to go to El Monte and have him help you out to pick out a car that’s just right for you!!! Thank you so much for your help again Luis!

Horrible I know cars and I know my car I’ve taken my 2013 Accord here for the past 4 years to get serviced. About a year ago my cars battery was draining due to the fact that it was alarm well that’s what they claimed so I paid for the service little do I know they never disabled the alarm it has been on the entire time. So what did they actually do to my car that day that’s the real question.

I have a Honda Ridgeline truck.Been having trouble passing smog.Visited dealer today and asked for Service Manager. His name Scott Loveless , the Service Director.He was ABSOLUTELY AMAZING. JAMES a service techspecialist in smog. Also AMAZING.Thank You both for your PERSONAL SERVICE.

Juan M. in service @ El Monte Honda treats his customers with outstanding service. Every employee working for any organization should follow in Juans footsteps if they want to be successful with repeat business. Thank you Juan for being you....Sincerely,Andrew B.

Cesar was very helpful when explaining the new 2019 Honda Civic that I wanted and helped negotiate the best possible price. El Monte Honda is a great place for someone to purchase a car whether you are a first time buyer like myself or if you are a part of the Honda Family. It is a very welcoming place with great staff who take pleasure in helping their customers.

This is good news if you live far 15 plus miles away and you want a courtesy shuttle ride. The driver tells me they drive 15 to 30 miles away for shuttle service. They only have 1 shuttle and when they drive farthest distance first, those living close will be held hostage in the car for 40 to 50 minutes in my case. Apparently they have rules for female customers to be dropped off first if only guys are in the car. That is a great policy. But I was the 2nd person dropped off and 50+ minute drive for my 3 miles away drop off seems too much. If they want to do these long distance drop off use the back up car. They must have a back up shuttle right? This doesnt make sense to hold people hostage for this long. Mixed thoughts on this. Service can be better!BTW. Car service itself was good.

Dropped off my car at 2pm, the guy said it will take about an hour and half to do the service, and they will call me when it’s ready. Got the call at 3:40pm said it’s ready. Later found out, they sent me an email at 3 o’clock said the car was ready to pick up. Would be very appropriate if they could call me right away instead waited extra 40 minutes there.

Amazing service! Everyone there was friendly and helpful from the moment my daughter and i walked in. I couldnt ask for a better experience. And we love our new car. Thank you to everyone there.

These great folks came to my house to fix the defected air bag. I had taken it in & they said they couldn’t do it because the glove compartment didn’t open but Chris came over & jimmied it open in a few minutes & in about 15 more had the job all wrapped up. Amazing service, thanks a ton.

El Monte Honda was attentive and quick to help me try many models and trims for the best fit. I have back issues and I’m rather tall, so this meant trying something like 10 different cars. I’m very happy with the car I finally settled on.

Service was good. It’s too bad you don’t get car wash anymore. Great communication with their texting service.

Was a very nice experience at El Monte Honda, the Salesman and staff were very welcoming and kind . They met all our needs. Explained all the details in timely manner and helped us pick out a great car thanks again !! Our salesman was James we recommend him to anyone coming in to check out a car . He’s very friendly and helpful

Mark was the best sales associate ever!!!!!!! I am a first time buyer and got me into the car I wanted very straight forward. easy process this is the guy to see! Stanley was great to understood everything he told me about the vehicle he did the delivery and was probably the best product specialist I ever met!!!!!!!!! Stanley and Mark A were amazing I recommend this to everyone who wants to buy a car Stanley and mark are very understanding!!!! especially Stanley !

Anyone wanting to purchase a vehicle, I recommend Roger Flores. He made me feel comfortable, he was nice, helpful, respectful and courtes. I saw how he and Fabio work endlessly for me to get the vehicle I chose. I was excited to hear that I got approved for my HR-V EX! I had the BEST experience here at El Monte Honda Center!