John was my salesman and Kevin was the finance manager, i also had a lady help me with getting my numbers right(can’t remember her name!) I’ve never had a more personal and smooth experience. They dealt with me being picky and up to this day John has been there to help me with anything I needed. Highly recommend this company and John! Awesome service all the way around!

Had a very pleasant experience buying an f150 here with Jordan as a salesman. Told him what I was looking for and he put me in it on the first try. Highly recommend! And the process from start to finish was impressively fast!

We just bought a new Ford Ranger Lariat at Hertrich Ford in Easton. John Worrall was extremely helpful from our first phone inquiry on a Tuesday afternoon to our purchase on Thursday morning. He was able to find the exact truck we wanted. He and his manager, Kevin, gave us a reasonable price on the new truck and a very fair value on our trade in. John was extremely knowledgeable and efficient. He was very helpful in getting much of the legwork done ahead of time so our time at the dealership was very reasonable. I highly recommend purchasing a vehicle at Hertrich Ford. Be sure to ask for John Worrall.

Nicole, sales manager at Hertrich Ford of Easton, engineered just the new car (actually, a pre-owned Honda Pilot) arrangement we needed to meet our needs. We are eternally grateful for her efforts and great customer service. She led her Team through a search process that really got the job done. Thanks to Nicole, and highest recommendations regarding folks using her and her Team as their sales lead to meet their needs!

Great folks, made the process painless and fast. I worked with Jordan and he was a pleasure, very responsive, got me everything I needed to make a decision and had a great attitude. The whole team worked together to get me on the road as easy as possible. Thanks Hertrich Fam! 👊😎

John Worrall and all the guys at Hertrich were great! Thank you for making this experience as easy as possible! It was a very straight forward process. And I got the Jeep Ive been searching for! ✌🏻

From start to finish, Scott, Nicole, and Kris showed the best customer service we have seen in a very long time. We went in not knowing what we were looking for and they did everything to make this process as smooth as possible. There was zero pressure, no hassling, no BS. My husband walked out saying he’s never felt so good about buying car before. Thank you all! Would give more stars if possible.

Ask for Jordan. He goes the extra mile to make sure you are 110% comfortable with your vehicle selection. Jordan and Nicole made the buying experience absolutely painless. Thank you Easton Hertrich! (A&L)

In my 50+ years of buying vehicles, this was one of the best experiences Ive ever had. My salesmen Brent Slater, the GM George Greenway, Nicole, and Kevin Little in finance, were some of the best people Ive ever worked with in purchasing my new Explorer. I highly recommend them when your considering purchasing a new or used vehicle.

The employees here are always friendly. The service department is especially customer oriented.

TY so much for helping me out with a quick fix Sat AM. Down from NJ for a Wedding in St. Michael’s and my Ford Expl acts up and post check engine light with car acting funny. Took me right in first thing Dat AM an 20 minutes later all was well! Outstanding service Dept.

Wow! I recently purchased a 2020 Ford Transit from Hertrich Ford in Easton this past Tuesday. The entire experience was amazing. The communication from my initial online inquiry, setting an appointment for a test drive and purchasing the vehicle was amazing.From the moment I arrived I felt I had the entire attention from who sales team. Jeff the salesman made sure the van I was interested in was on the lot and set up for my test drive. They worked with me to make sure I had the right vehicle and a payment plan that met my budget.Additionally the Sales Manager George spent a lot of time to speak with me and make sure all my need were being me.I would never hesitate to recommend Hertrich Ford Easton to all my family and friends.I have bought 3 Fords I the last 9 years from 3 different Ford Dealers. Hertrich Ford Eaton was by far the most fair and trustworthy one of them all.Thanks again George and Jeff I will be back again to make sure my van is serviced by Ford certified technicians.Kevin Zichelli

Bought a beautiful used F150 today. Got great price, great trade and perfect finance rate. Fastest and best car buying experience I’ve ever had! In and out in 2 hours.

The dealership is clean, employees are very friendly, helpful and explain things well. Technicians do excellent work. A+++

My experience was good and they made me feel like a valued customer.

I purchased a new Escape about 2 weeks ago, second time purchasing from Hertrich. John went above and beyond in helping me find the perfect car and I’ll always come back as long as he’s there. Thank you John, Nicole and the whole Hertrich team!

John Worrall with Hertrich Ford of Easton made my truck buying experience so easy. He provided the single best vehicle buying experience I have ever had. I love that everyone there works as a team, they listen to your needs and get things done fast without the hassle. The sales team is impeccable and professional. They have an Amazing selection of high-quality cars and trucks, no pressure sales and they provide incredible customer service. I will definitely go back and I will refer my family and friends to Hertrich Ford of Easton.

Went to Hertrich to look at f150s. I told them I was gonna be a hard sale coming from a Toyota. I did get into a used truck. Nicole did what needed to be done to get me into that truck. Now I’ve had some issue with the truck and I’ve called in and talked to my salesman he said he would get back to me. That’s been 3 weeks now. Also I don’t expect this but I never got a follow up on how I like the truck and what not. My last dealer this this and it was nice knowing that they cared. The place I work at is all about customer service and communication and not to sure Hertrich of Easton is to much about it. I may be wrong but that’s just me being a new customer there.UPDATE: manager contacted me and was very apologetic about my situation and corrected my issues and will be taking truck back for them to check over

I worked with Trish DeSerio to get my first car and let me tell you - she is WONDERFUL! She helped me through the entire process and has followed up with me several times just to make sure everything is going well. I 100% recommend Trish and was able to get my first car with ease thanks to her.

Looking for a good, inexpensive used car. The salesman was helpful!

Absolutely awesome car buying experience!! John Worrall and Nicole were great!!! And extremely friendly. They helped me and my wife buy our 1st brand new Mustang GT!!

Clean, well-lit and timely service. The prices arent too bad either.

Great experience! Everyone here is awesome! My salesman Jordan took care of all my questions thru the online/texting process. Made the deal and traveled from NJ for my Mustang. It was worth the ride!

Amazing customer service!! Stopped by on our way traveling to use the restroom, and received all smiles.

The team at Hertrich Ford are committed to customer satisfaction and they are nothing short of top notch. The sales associates are knowledgeable and go the extra mile delivering excellent customer service. I was able to purchase a vehicle in record time as many worked dilligently to assure that I had the best possible buying experience. I was thoroughly impressed by the cleanliness of the dealership and the inventory despite the current shortages of vehicles seen by many dealers across the nation. I managed to add a gorgeous Midnight Edition Tahoe to my fleet. Much love to my boys George Greenway and Jordan Snay, they made me one hell of a deal. Thanks.

Mike and Jeff and Kevin Great Customer Service Were Awesome !

I just want to thank Scott and Nicole for another seem less buying experience at Hertrich Ford. Both Scott and Nicole went above and beyond to help us find and purchase the right truck for my family. Thank you!!

Jeff M. was a good salesman yesterday and the sales manager was awesome!!!

We had a very positive buying experience at Hertrich Ford of Easton: if you’re in the market for a new car or truck, stop in and see Vito Vita. He is honest, transparent, informative, and will work to get you the best deal possible. My father was a car dealer when I was growing up: the way Vito does business reminds me very much of my father, which speaks volumes! Thank you Vito and the whole team at Hertrich Ford of Easton!

Let me start by saying we live 2 hrs away from the hertrich Ford A friend told us about this dealership and he wasn’t kidding Jordan was the best salesperson I’ve had in 20 years. George was the same. He and Jordan went above and beyond in every way to get me and my husband what we wanted We will be sending all friends and family here in the future.

The salesman was very helpful

Purchased a 2016 Jeep Cherokee Overland from Salesman Max Miller it was a pleasurable experience all around. Dave Harmon was great to work with to get the numbers where they needed to be to get the deal done. I am 100% satisfied! It was a very smooth nonstressful transaction. Not owning a Jeep before Max was very knowledgeable with the vehicle and explained everything to me in detail. Max was awesome and I highly recommend him as your salesman if you are in the market for a new vehicle! Thank you Max!

Recently bought a used F150 from Hertrich Ford in Easton MD: George, Brent, Mike and Nicole were all great to work with! The process was as open, honest and helpful as it could have ever be! I was given the ultimate peace of mind by being encouraged to get the truck check over by my own mechanic! It came back with a 5* rating! Great price on the truck, great staff. Thank you!

Jordan Snay was a great sale consultant!!Thank you.

I live in DC and got new keys for my Ford Escape less than a year ago. My friend drove my car to Easton on Sunday and then couldn’t restart the car, as the key died. I had the car towed to Hertrich Ford, as it was the closest dealership. My friend was able to borrow a friend’s car and drove back to DC Sunday night. I called Hertrich first thing Monday morning and explained the situation—the driver of my car is stranded, and I just need a new key, which is covered under warranty. They said they could take care of it that very day, no problem. My friend drove his borrowed car BACK OUT to Easton (with my spare key) and then waited around for the dealership to call him to say the car was ready. Well, not only did Hertrich NOT look at my car that day, THEY CLOSED WITHOUT NOTIFYING US. So now my friend is stranded in Easton, can no longer borrow the car he had been borrowing, and can’t even get to my car. All the dealership had to do was say they couldn’t get to it today, and my friend could have used my spare key to drive my car back to DC. Now, I either have to pay for a hotel room tonight or two $80 Uber rides (to DC tonight, back to Easton in the morning)! This dealership service department is TERRIBLE.edit: in response to the BLATENT FALSEHOOD of a response from the dealership to this post, no, Hertrich Ford was NOT able to resolve this issue and I am NOT satisfied. My friend got a hold of some manager (maybe this George Greenway?) Monday night after the service department closed WITHOUT NOTIFYING US and asked that we just be allowed to get my car keys and my car and be on our way, since one of the keys actually worked. Nope, the manager wouldnt let my friend get the car. First, he said I mean, yeah, we close as if we were surprised they werent 24 hours. Buddy, heres news for you: we were not surprised you close every night at some point. We WERE surprised you had a job that would take maybe an hour, which would benefit a MOTORIST STRANDED OVERNIGHT, and you promised to take care of it THAT DAY and call us when the job was done...and then didnt do either!!! This manager also said he had no idea where the shop even kept keys, so theres no way he could help. Bit of advice to anyone who ever takes their car to a service department: never go to a shop that doesnt even know where it keeps its keys! Long story short, my friend was able to borrow another friends car, drive the two hours home for the night, and drive the two hours back in the morning. He was able to pry my car away from this dealership, totally untouched and key unrepaired. The car is currently at Koons Ford in Falls Church, VA--where service is wonderful--and, when the service folks there saw the Hertrich paper work said likely low voltage car battery and some other unrelated potential causes, they laughed for a loooooong time because it seems the service folks at Hertrich have no idea what a dead key looks like. The new key is being reprogrammed (two hours tops, Koons says), as I write this review, totally for free, as the key was less than a year old and under warranty. Oh, thats another thing, Hertrich told my friend that, even if the issue were the key (which they didnt believe it was) it likely wouldnt be covered under warranty, because theyd never heard of such a thing. WHAT?! Dear god, stay away from this place.And did I mention that, during this entire ordeal, my friend had his service dog with him? Because he did. Im not saying that what Hertrich did was ADA non-compliant, but I AM saying that stranding my friend and his service dog in a situation like this was, at a minimum, a darned cruel and heartless thing to do.

Jeff was a great salesman. He didnt try to force us into buying or beat around the bush. Id definitely buy from him again.

No one likes shopping for a new car. Who has time to be hassled by numerous sales calls and an endless barrage of emails? Once you found a vehicle you like at a price that you think you can afford, then comes the negotiating. Rarely have I ever come away from a car shopping experience feeling like I’ve gotten a fair deal.The sales team at Hertrich Ford of Easton – John, Michael, Kevin, and Nicole – has restored my faith that a fair deal is possible without needless hassle. I found Hertrich of Easton by accident. Due to my own haste and a confusing website design, I thought I had located the 2020 Ford Explorer that I wanted to test drive at Hertrich Ford of Elkton. Only once I arrived at the Elkton store did I realize that I had made an appointment with the sales staff in Easton, which is located more than 1 hour away. Having the time to spare and nothing to lose since I was not intending to purchase right away, my wife and I took the trip.We were pleasantly surprised by the willingness of the staff to negotiate a fair deal that was within our budget. We purchased the next day. I can honestly say, no matter where you are located, consider making the trek to Hertrich Ford of Easton. Like us, you may find that the drive is worth your while.

Had a great time purchasing our new F-150 here. My wife and I could not have had a smoother process. Vito Vita made it very easy and was a great salesman. Will definitely be coming back in the future!

It slow on getting your vehicle back to you when you had made a appointment 💯

Just bought a Ford ranger. Could not be any happier with the people there. Shout out to the the salesman Jeff, Michael for making the deal happen. And nicole for putting the paperwork together. Everyone was very nice and professional. Would recommend them highly. Thank you guys very much for making it a great experience.

We just got out with a 2020 Ford 350 my husband is very happy. Service was great.Mr. Brent was awesome. I 100% recommend

Excellent dealership. We had a great experience! The dealership found the exact vehicle we wanted. Our salesman, John Worrall was excellent and knowledgeable and answered all our questions. The manager Mike was caring and considerate of what we wanted. Trish was also very helpful during our buying experience. The financing was quick and the staff friendly. I feel the staff went above and beyond to gain and have happy and continual customers. :)

What a great experience, our salesman (Jeff) was awesome! The whole team was really helpful thanks.

It was a pleasure working with Vito and Michael at Hertrich Ford of Easton. They were so patient and understanding throughout the whole process. It was definitely worth the 72 mile scenic drive, especially on our way back in our new Ford Ranger. 😊 We would like to thank everyone at Hertrich Ford of Easton for such a wonderful experience!

Vito Vita was an awesome salesperson! He gave me such a great deal on my 2019 Ford Explorer. I will be buying all future cars from him!

John Worrall was a unbelievable salesman! He was honest, diligent and unbelievable customer service. He has called me 3 times checking on me and the truck. I would definitely recommend him and sales manager Nicole. Great dealership

We just purchased a 2019 Expedition and the process from start to finish was seamless. John and Nicole were excellent to work with, always very responsive and took time to answer every question. We flew from out of state to pick up the car and drive back, because Hertrich Ford of Easton had the best deal around. When we arrived, they were there to greet us and had everything ready to go. This is my first Ford and I love it. Thank you John, Nicole and Hertrich Ford!

I wanted to Thank Kevin Little for helping my sister buy a fabulous new car!He was so nice,helpful,and knowledgeable, that our experience was a great one. Nicole was terrific helping my sister figure out a payment plan she could afford on a fixed income. The finance officer, also very nice, explained all the options available to protect her car, during the financing period. We were even met and congratulated by the manager of Hertrich Ford of Easton. All in all a great team, for a great experience.from Martha: I love my new car! My team of Kevin, Nicole, and Brian,made the experience exciting, positive, and successful! Everyone waswas knowledgable, professional, and very nice. I dont know what Iexpected, but all n all, it could not have been better!!! Thank you,Martha Wright

My business (Island Flowers) purchased our new delivery vehicle from John at Hertrich Ford. John was amazing! He got us a great deal and he made the process easy and efficient for us. We needed a new vehicle quick, and he made it happen! I highly recommend John at Hertrich Ford to anyone, individual or businesses, looking for a new car!

They was very professional and kind and very helpful on helping us get a vehicle for our son. Thanks so much.

My experience at Hertrich Ford of Easton was a pleasant and stress-less one. I put in an online request in for an older Ford Fusion due to needing a new vehicle, with my current one having mechanical issues and still having a vehicle payment. They worked with me to find the right financing and as a result I am in a Brand New Ford Fusion, after initial loan offer, they continued to work and got a better deal to lower my financial payment. This was my second purchase from Hertrich Ford of Easton.All the staff from the GM to the Salesman were so patient and understanding that I did not want to rush into a purchase I did not feel comfortable with. Thank You Hertrich Ford of Easton.

Hello Vito,I cannot tell you how pleased Ive been to work with you, Brian and George, not to mention Brian in service, plus your parts and service department already. No problems, a few ID-10 -Ts (ha), but exceptional help programming the cars many features- phone, garage door opener, key fob, combination lock entry, and I cant recall what else. These new cars have so many features, I may own it for years and still find something else to marvel over. As I expected, I have made the best choice possible buying from Hertrich Easton again, Please share this with all involved and express my TOTAL satisfaction with your service so far.All The best, Eric

I am not one to give a bad review. I was almost sold a damaged truck from this dealer about 2 years ago but I have visited recently and the staff seem more friendly and more honest than the previous encounter. So I am sure if I do buy a vehicle I will surely look here first

Great experience!!

Today I purchased a Ford F-150 and had an amazing experience! Vito was absolutely amazing to work with and went above and beyond my expectations !! I had my two daughters with me and all of the employees at Hertrich were extremely friendly and sweet to them! Nicole did all of our paper work and it was quick and easy! I definitely suggest going there and asking for Vito if you are looking for a new vehicle!!

Even though I did my due diligence with a purchase, I did have an issue come up post-sale and I have to give credit to these people for making it right for me and treating me professionally and with respect through the process. Highly recommend if you want to walk away happy and with peace of mind even if you have to drive 1.5hrs to get to them like I had to.

Horrible costumer service, horrible. Do NOT take your vehicle there a complete sham once you are there thats it, the lies pile in. A complete joke

I bought $7,500 used car from dealer. They delivered to my house. The next morning I noticed passenger side door frame was damaged like showing a picture. I cant believe myself i missed it. Anyhow, I took the all pictures sent to dealer and they said they can nothing to do because I missed it and it is a used car. Dont go to Hertrich!!!!!

Horrible customer service! We took my husbands aunt there to look for a reliable used vehicle. Prior to going we called and explained her situation to see if they could help, they told us yes and had a vehicle waiting for her to look at. We took her up, she fell in love with it, we came back the next day worked out a deal, signed papers, got the keys and left with the vehicle. A MONTH LATER they call her and say there was an issue with her financing and they need her to bring in more pay stubs. She drives up there in the vehicle to bring them the pay stubs they had asked for, only for them to ambush her and tell her they were taking the vehicle back, that her financing had fallen through. They dropped her off at another dealership with her belongings and drove off with the car leaving her stranded in tears. Luckily the other dealership actually had a heart and cared about their customers. They not only got her a loaner car for the night, but the next day got her into a very nice SUV at a better price than Hertrich Ford had given her.It was an extremely traumatic experience and completely unwarranted, just shows that they do not care for or respect their customers!**In response to their response below**If you were unable to obtain financing for her thats fine but why let her leave with the car to begin with in that case and wait a month to take it back, without out even mentioning anything about there being an issue after she signed all of the papers for the vehicle. Also it would have been nice if you had been upfront with her about everything instead of just telling her oh we need you to come up and bring updated pay stubs then taking the vehicle from her leaving her with no way home, back to her children!

Yesterday my wife and I bought a new F150. We had a salesman by the name Jeff Hatch. Even though I messed with him a little I kept telling him he was a 1.75 star salesman, he is an excellent salesman. I honestly will give him a 5 star rating as well as Joe and all the others that assisted in making the sale happen at a great price. You can guarantee they will have repeat business from use in the future. Great work Hertich Ford of Easton!!!!!!!

This dealership made my first car busying experience so easy. They didn’t try to short me anything, or put me in a car/truck I didn’t want. They actively looked for discounts as a recent college graduate. They even worked well with my family when they came to assist. Between C. Brian/ Trish/ and Kevin they are a good triple threat. Even after buying the 2019 ranger...they kept in contact just to see how I was enjoying it and if I needed anything further. I smile whenever I pass the dealership. Would recommend buying from them.

So after more phone calls - they have paid off my trade-in!!Definitely will not buy from this dealership again - ever!!! Were supposed to pay off my trade in and didnt!!! And now no one will return my calls. Extremely dissatisfied!!!

Awesome experience. Great customer service and they had me in and out. Ask for Vito if you go. He knows the stock and what would suit you best. I told him what I wanted and my price and a hour later I had a awesome deal on a beautiful vehicle. Joe and Brian deserve a shout out as well. They are all around a friendly well ran organization and I will be using them in the future for my automotive needs. I cant believe I enjoyed buying a vehicle, thanks again hertrich family.

Best decision youll ever make. Everyone is fantastic, trustworthy, open and honest. Ive tried many other dealership and this is the only one that doesnt give out BS. I used to go to Preston Ford. Ive seen Preston Ford lie to customers and refuse to put new transmission fiuld in my 2016 ford focus (which the dual clutch needs). And Hertrich has great service prices for a dealership. I will not allow anyone but Hertrich Ford of Easton to service my car. They also actually care about people and are willing to help. The service wait room is fantastic and the 100k warranty on certified used vehicles is like nothing else. Because no one else does that kind of warranty for certified used. And they wont put in a vehicle you cant afford, theyre looking out for you. And theyre very involved in the community. I will never go to any other dealership other than Hertrich.

From the sales, service, and parts personnel being very gracious, helpful and kind.From finding a great finance payment plan for you to the final signing of the contract the transition was painless.You drive away with a wonderful car that you dont mind paying for because of a warm, and friendly experience from Hertrich Ford of Easton.

Great place to buy a vehicle! Our salesperson Kevin was very patient and did not make us feel pressured. Everyone we encountered was friendly and helpful. We love our new Fusion and would recommend these guys to anyone.

Customer service was great. Kept me posted on the progress of my truck repairs. Comfortable waiting area. Easy to get in and out.

Nice atmosphere for a car dealership..a bit slow on doing the financing..but consider, 2 people doing the financing paper work & 6-7 salespeople...go figure..

Great buying experience. My salesman Jordan followed up with all my requests during a 30 day period in searching for exactly what I wanted.I highly recommend this Dealership!

I wanna give a BIG shout out to Vito and the team over at Hertrich!! Not only did Vito get us into the SUV we wanted but we also had a great time doing it! Vito and the crew, Nicole that’s you too made our experience not only fun and memorable but we got exactly what we told Vito we wanted! Thanks for all the laughs and your service there at Hertrich!

Best car buying experience EVER! Shani is an amazing salesperson, who actually made our experience fun and casual, almost like wed known her for years. Brian, the finance manager, was also very personable, friendly and helpful. The general manager, George, was extremely professional and personally welcomed us within a few minutes of our arrival. Thanks to Trish as well for sending us to Shani. We positively LOVE our 2017 Subaru and couldnt have been be more pleased with the entire process. Had a lot of laughs in the relaxed and friendly atmosphere, I would defintely encourage anyone who is in the market for a new or used vehicle to pay Hertrich Ford of Easton a visit, thanks so much to all of you! :)

Vito in Sales was top notch. Great to work with. Go see him!!

Derek the Service Advisor is wonderful! Honest, Patient, Reliable and so very Kind.Thankful to this young man for such Great Service for me and my Focus!

We had a wonderful experience dealing with Gary Thrower. He found our perfect car and had it spic and span before we came to see it. Explained everything about the car and was very helpful. Gary helped us find the perfect car and Brian helped us buy it.

I just purchased my first car from Hertrich Ford of Easton and I couldnt be more pleased! Kevin, Joe and Nicole were amazing through the whole process and made my dreams come true! Thank you!

Had a great experience at Hertrich Ford of Easton tonight as they helped us with a new Explorer. Max Miller is highly recommended! In and out the door with a fair price and we’re very happy.

My husband and I had the best experience buying our new Ford Focus here. Vito was a great salesman who was incredibly nice and patient with all of our questions. They all worked with us to find the best deal and we couldnt be happier. We also had the pleasure of meeting the GM Mr. Starkey, and he too proved to be extremely nice and very helpful. Thank you all for such a great car buying experience, and for a great deal and a fabulous car.

Beware!!! bait and switch. They went as far as sending me an official quote. I accepted the price and filled out the financing. Next day they call and stated that someone else is interested in the truck and I can back out of the deal but if i want the vehicle i will have to pay an additional $3595. They claim an error, however, zip code is clearly disclosed and even listed on the original quote. I recommend that you stay away from this dealership.

Big thanks to John for helping me purchase my F-150!

I recently purchased a supposedly certified pre owned vehicle. Well I can tell you there is nothing certified about it. It has been giving me nothing but problems since I brought it. I brought in the middle of May 2020 and the dealership has had it longer than I have been able to enjoy it because every time I turn around something is wrong with it smh. Vito was my salesman and he was very nice and helped me out a lot but I wish I didn’t get this car. I just want to be able to enjoy it not to mention I am now careless smh. If you purchase something from them make sure you check everything smh

Thanks to Brent Mike and Kevin excellent service great vehicle 👍👍

Drove a good distance because the deals. I had no idea of the treatment I was going to get when I got to the dealership. The staff was amazing they had many choices on the F250 I was looking at. The staff took their time and showed me each feature I was amazed set me up for my first appointment I will be telling all my friends and family about how great my treatment was and Im driving a new Ford now!

The service center is great. Very friendly and helpful staff. They go above and beyond to assure youre happy. I did not buy a car but I will check here first when that time comes.

I couldnt be more pleased with John Worrall, salesman, at Hertrich Ford of Easton. He is very professional, kind, personal, and most important he was very patient as my husband and I made our decision. Im now a proud owner of a Ford Expedition. John and Nicole Millison, manager, are extremely helpful and knowledgeable. I saw first-hand the characteristics portrayed by John that led him to be saleperson of the month!! Great Dealership. Great People. Thanks Again.

Deal done in one day. Got the car I wanted in payments under what I expected. Ask for jeff he got me in at 1 pm by 7 I was back with a deal siging papers.

Recently purchased a used Ford from Hertrich Ford of Easton. The salesman, Kevin Little, was knowledgeable and helpful from the beginning of our interaction. The sales manager, Greg Starkey , was a pleasure to work with making the deal. I would highly recommend any and all to see these gentlemen for any new or used vehicle purchase. By far the best used vehicle purchase process Ive ever been through. Thank you to all the staff at Hertrich Ford of Easton.

From the moment I walked in, until the paperwork was signed everyone was very professional and friendly. Bruce helped me find the perfect vehicle. There was no pressure or haggling. I told him what I was looking for, my price range, and he worked very hard to find me a vehicle I love! I would highly recommend Hertrich Ford of Easton to all my family and friends. Go in, talk to Bruce in sales. Give him price range, and the kind of vehicle your looking for. You will drive away in a vehicle you LOVE!!!!

Previously bought a truck from them and had a decent experience at that time. However a couple years later and I’m back looking to get a new explorer. The salesman was great but the GM was a different story. I had deal worked up at a different dealer but the vehicle wouldn’t be in for a month so I told them what I was offered for my trade. The GM drove my trade (a BMW 2015) and works his little money magic at the sales desk. He disappears suddenly to his little locked room in the back so the salesman could go over the numbers with me. Go figure the price he gave me for my trade in was 6k less than Preston offered. Based on the GMs sleazy behavior I have zero plans to ever purchase or recommend them again. And that sucks because the lease for the truck is up this fall and they could have sold another truck as well. Gone for Good! Goto Preston and ask for Kate....she’s very courteous and helpful.Update: Hertrich valued my trade-in $4000 less than three other ford dealerships in the area. I did not have an unreasonable expectation of value. Only expected it to be a little more in line with other Ford Dealerships. Given my history with them as a previous customer I expected better.

The service department at the Easton Hetrich Ford is absolutely terrible. I had my power steering replaced in my car about a year ago from another shop. The car ran perfect for about a year and than the power steering went out again. I took the car back to the original shop who confirmed that the power steering needed to be replaced again, and that the part was still under warranty. They agreed to replace the part, however I would have had to pay 1400 out of pocket again to have it replaced and then be reimbursed. They suggested that if I take it to a Ford dealership I would not need to pay upfront. I went to Hertrich Ford who took the car and did not agree that the power steering needed to be replaced. They claimed that a wire was just not connected and they reconnected it and everything should be fine. We paid them for this service and took the car home. Within three days the car broke again and the warning service power steering now was showing on the dash of the car again. I took it back to Hertrich again and showed them that the light was again on in the car and power steering was out again. They took the car for three days and called me back saying they dont believe anything is wrong with the power steering, they are unable to determine what is wrong, but that they have the power steering working and I can come and pick the car up. I picked it up Tuesday night and by Wednesday morning it was broken again. I then called Preston Ford and made an appointment for that Friday. Preston took the car Friday morning, and by Friday at 1:00 they confirmed it was the power steering(thats still covered by warranty) and replaced it by Saturday morning. I have had no problems since. I called Hertrich for a refund for the first time we took the car to the shop and they refused to reimburse me. Its one thing to not be able to diagnosis something as simple as replacing a faulty power steering component, but to not reimburse a customer when you obviously make a mistake is unacceptable. We will NEVER use Hertrich Ford of Easton again.

Had an AMAZING first car buying experience courtesy of Vito, Greg, and David! They were so helpful in explaining every step of the way, and I ended up walking out with an incredible car. Everything exceeded my expectations!

Derrick was very helpful and polite. I told him not to rush but, he insisted that he would call later in the day. He did! Hertrich Ford for life!

These guys are the best! Max Miller is an outstanding salesman, you do not feel pressured at all, I will never go to another dealership!! Love them!!

Hands down best place to buy a car! I just had my 2nd stress free purchase last night. From the time i stepped out of my car it was all of 2 hours and i was off in my new car. Great professional salesman and manager. Dont hesitate on your drive by stop and see them for your new or used car needs!

I bought a car here a few years ago and they made me think I was going to get the car for less than the sale price but then when I met with the finance man, he told me they couldnt go lower on the price so I had to buy it for the original price instead of the price we agreed on. It was just me and my sister there so they took advantage. I realize I should of walked out when they screwed me over but I learned my lesson from this. I definitely overpaid, so just be careful of the tricks they will play.

This was my second used vehicle purchase from Hertrichs Ford in Easton. My experience was so positive three years ago, that not only have I returned, but I returned alone (single female) to purchase my first F-150 to replace my still amazing, small crossover. The salesman Jeff Hatch was great, fun even and tolerant of my quirky behavior. His trainee John N. was also professional and friendly. Financing was a positive experience, too. I purchased touchup paint and WeatherTech mats -which parts had in stock and parts person was great! Returned to service to get a sticker removed and they cleaned the truck a second time for me! Hoping for years more good driving from my new ride.Thanks, Hertrich!

They worked for me for financing

It WAS an awesome transaction until, they kept losing all my additional stuff. My spare key my books my manual. 2 months ive had this car while waiting and calling and fighting to get what is owed to me. Never would i do this again. Should have listened to others.

This is our 3rd car from here this deal was even better then the last two. A used 2017 with 3000 miles thats like a new car but used car pricing AMAZING!! Thanks Mark.

They work hard at making deals go right

Hertrich Ford of Easton is our go-to! They are amazing, and always go the extra mile! We are very happy with our sale of our 2017 Ford Escape! Also Vito Vita is an exceptional salesman along with the rest of the staff there! We would give 10 stars if we could!