Family owned business with exceptional customer service. Our sofa came exactly when promised & turned out even better than we had hoped, beautiful high-quality upholstery. Great furniture at a great price!

My husband and I purchase a leather sofa in 2018. Around 2 years later I notice the seat cracking on the side. It did get a little worse after a few months. I called and they send someone to look at it, he said nothing could be done . The store called me , said it was out of warranty and said that I could have the seat replaced for over 2 hundred dollars. We spend over 2 thousand for the sofa and I feel we shouldnt have to spent anymore money for this sofa, also the power plate is broken now. I was sitting on the sofa yesterday and now the other seat is also starting crack. I will never buy anything from them again and will never recommend anyone to them also.

I have purchased all my furniture over the last 30 years from Monarch...the best service and furniture. People may say other furniture stores are cheaper but you will never get the service that you do from Monarch. They are the best!

We were recommended by a dear friend. So glad we took there advice! We love our new bed!!

High quality. Excellent customer service

I bought all my furniture from Monarch 15 years ago when we first moved up here and I’m still using them. I have referred my family and friends to them also and we are all pleased with their products and services. Nothing is ever an issue with them. Chip, Anthony, John, Judy, and Chuck are wonderful to work with. I thank each of you for your excellent service and for making my Daughter’s new condo look absolutely amazing.Mary Burke

Went to this store to look around because I received a flyer for their sale. Arrived about 25 minutes before closing and salesman (small young guy) was very pushy and rude. I realize you will be closing shortly, but dont take it out on your customers because you have to actually stay and work until your closing time. Usually, professional sales people will stay a bit later, if needed, to accommodate a potential customer. Will not be back and will take my business elsewhere. Hadnt been to this store in quite a while and was very disappointed that I wasted my time.

In the past I have bought furniture from Anthony. He is a class act. Today I worked with John also top notch. I was looking for a mattress. John was very helpful and knowledgeable. Ended up getting the Blue Fusion 200.

I had to drive 2 hours but it was worth the time. Very friendly and helpful without being too pushy. Reasonably prices and nice showroom. The salesman said he would send a swatch of the material for me and when it was going to be delayed he called me to inform me. Very happy with my experience here.

They helped us find a replacement piece for our current furniture. They were so helpful, we decided to buy two pieces from Monarch. It was easy from start to finish. Delivery was on time and professional. We will definitely use this company in the future.

Very friendly and helpful!

Worst customer service experience ever. Rude and condescending when asked to be removed from mailing list. You can find better service anywhere else.

Great one off furniture store. The prices are comparable to the big stores but the customer service is the difference. John, Chip, and Judy are the best. Always thorough and go above and beyond to keep the customer happy.

Awesome service, great prices. Pres Day sale--no tax!!! Most importantly high quality products--real wood, American made. Bought headboard and chest.

They guys at Monarch are caring, sweet and pay attention to what you need. They make suggestions and let you browse. They deliver when promised and dont leave till you till you r happy

Great customer service and prices are fair for good quality! Definitely wont be buying furniture anywhere else!

I love this store. Very helpful, not pushy!😉

Great furniture, many made in the USA....nice sales team. Very helpful and let you customise.

Quality furniture!

High quality furniture and outstanding customer service. Family owned and operated providing exceptional service and a great shopping experience.

Our salesman, John, was friendly, pleasant, knowledgeable, and helpful. He knows the products as well as color and design coordination. He made the process a lot less stressful! Your showrooms and selection and quality of products are excellent.

They have a lot of unique pieces, all at an affordable price. Selection is great and service is excellent as well. I came in and bought a new dining room table and they delivered it that day.

Great people to deal with great furniture at fair prices

Great selection, great service and an on-time delivery. Exactly as I hoped for.

High end furniture! American made.

Great locally owned furniture store

Excellent service ...not pushy...staff knowledgable and good prices...stylish furniture....better than big box stores

I purchased a sofa last Fall and it arrived without any protective wrapping in a defective state. The very cheap nailed wooden frame was coming apart - we could see it thru a rip in the covering underneath and the thin frame was seriously bowed. The sofa was squeaky and uncomfortable, suspiciously different than in showroom.They offered to fix (no way) and said there are no returns. State law allows returns on defective goods so they had to offer to replace the England brand sofa. I did not want this shoddily made sofa again and let them know I was returning it and wanted my money back.They said there was no way they would return my money even thought the mfgrs rep was giving them a full credit for the sofa according to the owner Chip. After being called crazy by Chip for wanting them to take this sofa back - I was given a store credit but there was no other sofa I liked. I complained several times to Chip about the unfairness of this situation and just wanted my money back. He did increase the credit (guilt over the name calling I suspect) so I didnt have to lay out extra for the slightly more expensive Rowe sofa. I had more credit available but really dont want anything else from this store - I really was disgusted and felt I was being held hostage. The situation was stressful. I had to search online for a sofa which took a long time and buy it through them. Finally in late winter found a sofa that I could afford online and ordered it. They delivered it in Spring but again with no protective wrapping! The explanation is that they can inspect it - I never saw this before! no! I want a clean sofa delivered please. Anyway I spent $1279 of my money and felt like I was victimized by being forced into using Monarch. The sofa is ok but I didnt like losing all my freedom to buy where I choose to buy. If I dont like your practices then let me go somewhere else especially since Monarch was compensated by the manufacturer for the sofa in the first place. It cost you nothing to let me go. I would have chalked it up to a mediocre experience and gone elsewhere.Do yourself a favor and buy in NJ where the return policies are fair. Wish we had a Macys furniture store near here- they have good variety and very flexible customer service - I, nor my friends, family and coworkers have ever been called crazy by them either.

I would give a 0 if I could. The prices are insulting ......

As always, Excellent customer service and Quality furniture.

Great service good selection good prices

Small store I think may be a little over priced, but u can get a deal if u are willing to haggle.

In a dispute... not real happy

Visited and barely had asisstantce or eye contact from the salesperson. Not sure whats going on there ..

We were looking for a new sofa. Showroom had a sale on sofas, but the salesman we dealt with told us the sale did not apply to the sofa we were looking at. When we showed him there was no limitation in the sales insert we had he still denied. We left and will never return.

Good experience. Helpful but not pushy.

Very knowledgeable, enthusiastic, and courteous.

Best furniture store in the Valley!!