So, I was all set to pack up my house and move to Texas (from NY) on Monday the 27th of September. I had reserved a 26 truck from U-Haul three weeks ahead of time, and they called me on Saturdy, less than 48 hours before I was supposed to pick up the truck and said, they didnt have a 26 truck. All they could offer was a 20 truck, which wouldnt come close to fitting all my belongings.Fortunately Penske had a 26 truck and guaranteed that it would be available for me on the 27th.They really saved my bacon, and were happy to do it. Because of them I was able to get everything I owned into the truck and get it all safely moved off to Texas.I wont bother with U-Haul ever again. Penske won all my future business.

My dear friend and excellent service. They go the distance with customer service satisfaction. I know this because I am a satisfied customer.

Terrible service slow and made me and my friend spend about 7 hours in there broken truck