More interested in mask enforcement than customer service. Unconcerned about disabled and difficulties with wearing a face diaper... :(

Huge selection of pet food/toys. Employees are so helpful

I’ve been coming here for 15+ years. They always have everything I need as far as my pets and garden goes as well as other stuff. The pet side manager Jasmine is the best. She’s always there to help whenever I have questions and gives great advice for any animal needs. Thanks for everything!Mike from Bruno’s

Bought a new Weber grill recently and was very pleased with the delivery service, removal of old grill and the demonstration John gave me. He is so knowledgeable and taught me things about my new grill I would have never known. Definitely worth buying from these guys then the big box stores. Thank you so much John!

What a great pet/farm store.

Came to get two parakeets, they were very welcoming and helpful. Very knowledgeable.They also let me know they offer clipping of the wings for my parakeets. I will definitely be going back! Meet ed and Eddie!

Always a pleasure to go in to purchase my pet items.

Alittle pricey but good variety of pet products.I was saddened to see one of their parakeet in not so good shape. I hope it gets the help it needs.

The staff is amazing and the food is always great. Place is extremely clean and we love coming here.

Were so sweet while cutting rabbits nails

Kate is extremely helpful and knowledgeable every time I go there

Got a female rat here a few years ago. They have a good selection of animals and they are different colors than you would see in something like petco. Very unique. Unfortunately, the rat I bought wound up being pregnant. We called the store not to complain or demand a refund, but just to get information on how to take care of her and the babies. The woman said she would get someone to help me, put me on hold and then hung up. I thought maybe I just had a connection issue so I called again and the same thing. Havent bought another animal from there since then since they obviously cant tell boy animals from girls (and in rats, its pretty obvious) or just dont separate them soon enough. But the store was very nice inside and the man who helped up get the rat was very kind and knowledgable.

Best place ever ... practically 2nd home.

I see why Petco is Mad because we still have a Real Pet Store in Longmeadow 😁😁

I can always find what Im looking for at A W Brown Pet & Garden. I bought crabgrass preventer this past Sunday.

They probably have it...and they are very friendly and helpful.

A wonderful store for gardeners, pet owners that like high quality products for growing organic plants!

Kate was SO knowledgeable and helpful!! She took the time to discuss not only my lawn, but my garden as well and gave some very helpful advice.

Basic garden center, well laid out. Staff very much in evidence to offer help if needed.

Adopted a very sweet and healthy bunny from here!

Friendly helpful we want to support local businesses

Interesting never been there before little pricey looks like good products reviews to follow at a later date

Bought a crested gecko here. Very nice people and good aquarium set ups

Great place for pet, garden, lawn (and more!) supplies!! Great customer service and advice from friendly and knowledgeable staff! You cant go wrong!

As always my favourite store for my animals and birds

Fantastic service and products!

Love the place !! Tom and Ben are both the very Best father and son partners I have ever met !! The are givers to the local community as well.Thank you Tom for always giving back !!!

Very well stocked, friendly and knowledgeable employees. Prices are pretty good too.

Terrible customer service. I asked an employee a simple question and I got nothing but attitude, she was no help at all. She was extremely condescending and rude. I work in retail and customer service, so I get the industry but still it was my first time shopping here and it really sucked how bad the employees treat their customers, they just don’t seem to care, or be helpful in any capacity.

Great place for bird seed. Huge variety and lots of feeders too.

Great customer service.. Answered all of my questions I had and took the time to find out the information that I asked if they didnt know or werent 100% sure. A very beautiful store with lots of variety to choose from.. Also prices are very fair!! Definitely loved the store.

We have been looking everywhere for bird suet. Browns had it and a great selection !

Always helpful pleasant and convenient

Great local shop for per and garden.

Theyre close by to where I live and they carry my dogs favorite food Stella and chewy

Friendly people, reasonable prices, and great service. What more could you ask for.

So friendly from the pet shop to the garden there products are beautiful and clean

Great local selection of pet supplies

Support this local business that offers a wide array of pet and garden products.

Great selection of products for home and garden.

Love these guys. Great prices. All animals are well taken care of. Staff is knowledgeable and quick to help

Great selection of pet supplies, love this local place.

My family and I have been a long time customer of AW BROWN in EastLongmeadow, MA. Since they sell Yankee Candles and is within our neighborhood. On 1/6 purchased a a candle and today 1/11 brought it back to the store. Met with Kate ( Co-owner) explaining the continuous smoke while burning and NO LONGER has a Scent. It should of been a simple EXCHANGE since I am a reward Member. Kate (Co-owner) stared at the register screen for about 5 mins in complete silence. I then tell her rather than a refund. I ONLY WANTED AN EXCHANGE. She reluctantly agreed with a rude attitude and slammed the candle on the counter. While customers are watching. Shortly after she approached me while Im shopping for a different candle. ONLY to tell me she can only give 50% off. And that it has to be from the clearance table. To avoid the hassle i just grabbed one and proceeded to checkout. When this cashier now tell me it can only be certain scents/brand ( unheard of) At this point i got frustrated and told the cashier I will not do an exchange and will never shop here again “ also I will follow up with the Store Owner ( Steve Wheeler) AND Yankee Candle Corporation. AW BROWN is a Third party retailer. I walked out and was in distraught and an embarrassed. As the store was somewhat crowded. Unfortunately I lose $26.99 the price of the candle. Moving forward I will travel to The Yankee Candle Store in Deerfield, MA. Where I know what I’m buying is ACTUAL QUALITY CANDLES!AW BROWN just lost a loyal customer and my friends and family will NO LONGER DO BUSINESS WITH THEM.

Disappointed in the shrinking bird department. Used to have the best selection around (I even used to send customers from my own job with another pet retailer here because the selection was so much better). Animal care conditions are meh and a lot of the products sold for animals are not at all appropriate

This is the best place ever! We love taking our dogs there every Sunday for a visit, its also their favorite place!!Youll find the coolest stuff for your yard and for your pets

Wonderful experience. Staff was all friendly. One employee approached me while I was looking at dog treats and asked what I was looking for. She offered several options to look at that I wouldnt have noticed on my own that were exactly the type of treat I was looking for. I will be going back for sure!

Very nice people been dealing with them for a long time

We come here frequently for pet supplies for a guinea pig, 2 large parrots, two dogs (one with special needs) and a cat. The prices cant be beat. The real star is the staff. Every single person here is polite, knowledgeable, patient and welcoming. I have a 3 year old in tow and everyone always makes time to humor her, giving attention and answering questions (that usually dont make sense lol she is 3 after all) and giving her stickers. They let her see the large pets, like the rabbits and guinea pigs. I love the homemade dog treats. They are inventive and unique often with seasonally appropriate designs. And they have tons of items that arent carried anywhere else. Ive never had a single bad experience here in well over a decade. I love the little kitsch section with housewares, decorate items, candles, cards and neat little things thatyou doubt commonly see. The variety I the garden area is great too. We buy flowers pumping and little trees here as the price is superb and the plants are hardy and well taken care of. But mostly yeah, the employees are superstars that truly seem to enjoy their jobs and are eager to please!

Clean and they always have the stuff I need.

I love this store. I got a little, super cuddly b&w teddy bear hamster from here a couple of years ago & named him Hank. Hank the hamster was the sweetest little thing and he was very healthy too. He lived a little more than 2 years and was very fun. I spoiled him with hamster cupcakes and let him scurry about outside on nice days. He never bit me, only a few times when he was new and I didnt know how to handle him, or by accident while I hand fed him. I want to get another pet from here! I miss Hank, he was the sweetest first hamster I ever had!

We always come here for all our pet and yard needs. Selection is always good and the rewards program gets you coupons for savings. Highly recommend.

Our favorite place for getting pet snacks and gardening supplies!

Seemed like A nice place to shop till they told my 4yr old and 14 yr old unless they are going to buy something they had to leave, my son loves to go look at the fish, and its great cause its within walking distance, well I guess Ill be driving him to Petco to see the fish cause theyve never asked us to leave

They have a limited supply, but they have the best price around, did some shopping for my beardie got his green mat for 12$ nearly half of what Petco charges. Awesome place and were very friendly, asked as soon as I walked if I needed help awesome place

DO NOT SHOP HERE. Great business they are running. They kicked a 4 year old little boy and his 14 year old brother out of the store because they werent buying anything and just wanted to look at the fishes. AFTER countless times that our family shops there, they treat us like this. ABSOLUTELY DISGUSTING. TERRIBLE staff. I AM ABSOLUTELY DISGUSTED BY THESE TERRIBLE HUMAN BEINGS.

Got everything I needed and answers to my tomato plant questions too.

Great selection of pet items, especially dog related with many different dry and wet food choices, dog toys, treats, equipment, etc. Helpful staff.

Well stocked with lawn supplies. Staff very helpful.

Been coming here for years. Great service staff is very knowable. Animals are well cared for so getting a healthy animal to take home.

They have a lot of different types of items here, I mainly shop here for items for my dog, but they also sell other type of items too, my wife likes to shop for flowers & plant type of items (when in season) I like this store because they carry better quality items than most other similar stores, also I like the family type of store setting ( I feel better shopping in a family run store over a big chain) if you have any questions or need any help or questions answered I feel the workers here are very knowledgeable ( and if they are not they will get someone to come over and help you that is) The items that are sold here are right around the same prices you will find at the bigger chain stores ( some even a little bit less on some itemscI have found) and many items you can not even find at all ar any other stores. And for me the overall quality of items, large selection of items sold, and the great knowlage of the staff who are selling the items. Makes this store a great spot to shop. ( I can tell you it is mo fun when you have a question about a product and you can not find anyone to come over to help you answer your questions, and then when you go to the front and they page someon for you to come help and you wait there of 10 or 15 min for someone to show up, but no one ever even comes, so you have to walk way down to the front register again ( this time mad) and you talk to the person Again who did the page for you on the beginning and they tell you just to go back down the ile and someone will come soon as they can, so you walk way back down the ile again, and then wait there another 10 or 15 min again ( and by this time you are real mad,) so will end up just leaving the store and wasting about 1 hour of your time driving there and then wating for help that never comes, or in the best case scenario, after your wait someone actually does shoe up yo help you and you realize after about 1 minute and a half of talking to this person who is trying to help you that in actuality you your self actually know a lot more about this product then the actual salesman does. And the store should actually higher you to come train there workers to help with questions about the product. Because all of the workers in the store do not actually know a thing about the product that they are supposed to be selling. ( and that is the thing that I dislike most about shopping at most of the big name chain stores,) and if you shop at Aw Browns store this will never happen to you here.

Best experience of my life everyone was very helpful and nice and when ever i seem to get my fish there the fish live up to 2 to 3 years.

Very quick and efficient curbside pick up

Great service great prices always has what we need!

Love this garden and feed store. All the staff are super helpful and are always there to advise and offer reccomendations. Perhaps a little more expensive than Walmart or home depot but the service, quality, atlnd care is well worth it!!!!

Great selection of pet and garden products. If they dont have what you are looking for, they are usually willing to order it for you.

Been coming here for 20 years. great staff always friendly. Prices are lower than other stores also.

Helpful, knowledgeable staff . Good displays with well marked information. Healthy, attractive plants

Always a great atmosphere and good food for all of my little pets.

I have gotten a few pets from there and they were very heathy and the staff was great

Consistent excellent customer service!

Recently rescued a bunny and tried here for some supplies, as ive been disapointed in other stores selections. Was not disapointed at all. This is our new go-to store for all our supplies. The woman we asked for advice looked like she had just clocked off and was getting stuff for her own bunny, and was extremly kind and knowledgable. Everyone was nice in general. Prices were amazing, cheaper than pet co or any other big stores.10/10

Every time we go to Browns they are so helpful and we always have a great visit. Thanks

Excellent service and great prices too

I love it here ... Way more than just pet food. Friendly people and plenty of stock

Great place and they have everything for any of your pets

Love this place lots of animal supplies,pets,fish,candles,soap and stuff for landscaping

Great local business with all your garden and pet needs.

Very helpful people. Large selection of Garden, pet, and indoor products.

Misleading price details and kind of expensive.

Looking for coat for our fur baby, they had the largest selection for our size dog

Been going there for years. Buy most of my pet supplies there

Very nice with very very precious things

Everything you need for gardening, birds, and pets!!

Great place for garden and pet supplies

Very good place to go

Friendly people, nice selection of fish, rabbits, snakes, mice, and birds

As always great service!

Great selection

Expensive but excellent selection and service

Awesome nice staff

Shouldnt have employees working there that dont like dogs I will never shop there again

Always a great selection

Got assitance right away

The best!

Everyone very helpful

Excellent choices and service

Outstanding

I love it♡

Customer service is great!

Awsum