user
THE GRANITE CITY
22 Rumsey Rd, East Hartford, CT 06108, United States
Appearance
THE GRANITE CITY
Comments
De
Review №1

The Granite City is not satisfied unless you are! They assisted us in finding the stone that was just right for our kitchen. Each interaction with their staff was pleasant, from initial search to installation. Anthony took care of every final detail with enthusiasm and dedication. We have a beautiful product and a job well done! I recommend The Granite City without hesitation.

Li
Review №2

Anthony, and the granite city staff, will help you choose rhe exact color slavs you envision! They are super to work with

Ch
Review №3

Great Customer Service & Professionalism! Its not often you get treated so well by a company - and especially during these busy times. These guys showed up to help me fix some granite issues and the job ended up being smaller than expected, and they really took care of me. Thank you so much - I really appreciated your service!

De
Review №4

We shopped around for estimates for weeks and The Granite City was by far the best. I reached out to Anthony and he was amazing. Every place of business should have someone as pleasant, helpful, understanding and just awesome as he. Upon installation day there was a computer miscalculation and the counter was the wrong size. I was so upset but Anthony and his crew went above and beyond. Another counter top was made the same day and installed within hours!!! Truly amazing. I cant say enough wonderful things about The Granite City and their staff. I would definitely recommend to anyone!!

Ka
Review №5

Every person I came into contact with at The Granite City was helpful, knowledgeable and courteous. Tavares and Stephanie are accommodating, clearly very knowledgeable and willing to share input when asked. The staff who measure and install are equally as knowledgeable and accommodating. We have several animals who were periodically wandering into their workspace which did not appear to be an issue at all. Not to mention the selection and pricing and quality of workmanship which are exceptional. Hands down, I highly recommend working with The Granite City.

Br
Review №6

I dont even know where to start, we had such a great experience! We have worked with The Granite City (Anthony) for over a year now and since we first walked in everyone there was so kind and helpful (the genuine kind, not that fake “I want to sell you something” kind). That same day we purchased 2 slabs of granite but we werent ready to start the kitchen. They held onto our granite for 1 year until we were ready. No other place would have even considered doing that. Once the project got started everything went so smoothly. We even had a broken cabinet that wasnt The Granite City fault and they got us a new one in 1 week (which might seem like a long time but it was a custom cabinet which normally takes a lot longer than 1 week). They fought to do the right thing without us even asking. We also had a complex custom granite put up as a backsplash behind the stove (goes all the way up to the ceiling, with a hood installed on it) and they made it perfect. They supported it well and made it look so nice. The entire crew at The Granite City is professional and knowledgeable. When we couldnt get out of work by their closing time Anthony stayed extra hours for us. Anthony personally came and watched the installation happen. There was impressive coordination and above and beyond customer service at very affordable prices. Dont go anywhere else, go with The Granite City.Anthony, Thank you so much for an amazing experience with a kitchen remodel and all of your great ideas. It would not have gone as smoothly without your help. You are awesome!

Cl
Review №7

Anthony at Granite City is so good at helping you pick out just the right piece. He has a great eye for what will work in your space. He was professional, accommodating and I never felt rushed when making my a decisions. I am very happy with the end result. The new counters in my kitchen and bathrooms look fabulous.

Ja
Review №8

Superb customer service and product quality! Anthony and the sales staff were incredibly professional and helpful throughout the whole process. The staff who measured, cut and installed did so with precision and expertise! Can’t say enough about them! Not only would we highly recommend them to anyone, we are working with them again to install for our bathroom countertops!! 👍

Li
Review №9

My mom had her beautiful quartz installed yesterday! Kitchen and both baths. The crew was not only very friendly and respectful, they were talented craftsmen, with exceptional attention to detail!They went above and beyond with their expertise, and made sure that everything was done to perfection! We would highly recommend doing business with Granite City. Stephanie, from the beginning, was a true professional, and helped walk us through the process. Mom is extremely satisfied!

Al
Review №10

Excellent service from my initial meeting in choosing the perfect quartz countertop for my master bathroom, to easy flexible scheduling, to precise onsite measurement of the existing countertop, to installation, to follow-up. They are very knowledge and friendly, made it so easy and time saving for me, and they offer many price points for all. I highly recommend them and will use them for all my countertop and other granite needs.

Wi
Review №11

A special thanks to Stephanie, Anthony, and the rest of the staff at The Granite City for a job well done! Anthony and Stephanie have outstanding technical skills, and will know exactly what you need. The cabinet company told me that I had to purchase “brackets” for the island. I had no clue...Stephanie and Anthony new exactly what was needed, and it went off without a hitch.Stephanie showed me a number of types of materials, including granite, quartz, and marble, to name a few. I decided on a beautiful quartz called “Calcatta Sponda.” She also new exactly where the seems should be placed to be the least noticeable, and she produced a perfect template of the placement of the countertops, prior to the install, which looks fantastic in my new kitchen.The install was smooth and professional, and the installation crew gave me expert instructions on how to clean and maintain this fabulous countertop.If you’re looking for the best price in town, excellent customer service, and a professional, knowledgeable staff and installation crew, The Granite City is your place.

Ca
Review №12

We have worked with Granite City for our bathroom and kitchen remodels and both were great experiences. They have a huge selection, good prices, and wonderful customer service. Anthony helped us pick out the most stunning layout for our kitchen and we couldn’t be happier with it.

Pa
Review №13

Truly amazing! I walked in knowing I needed countertops for my house and ended up purchasing my cabinets as well. The pricing on the cabinets was comparable to other quotes I had received so being able to purchase both cabinets and granite at the same place really made managing the project easier.Anthony the sales rep I worked with was extremely helpful and knowledgeable. Changing the design of the kitchen and evening helping me pick out wall colors, cabinets and granite. All the workers that came in to my house were polite, professional and cared about the project.If I could I would leave 10 stars!!!! See you on the next project. ~ Patty

El
Review №14

My experience with everyone at Granite City from Anthony helping me select the material to the install crew who were amazing. The crew was polite, masterful, efficient and sheer joy to work with. Kudos to all at Granite City, especially Anthony!

He
Review №15

Excellent service. Very pleasant and professional installer. My wife and I loved our new kitchen counter top. I highly recommend them. Definitely, we will be back for our next project!

se
Review №16

Anthony is amazing. A wonderful person who was patient and worked with us through the entire process, from walking through the warehouse choosing from 100s of slabs, to talking with us about financing, even choosing complimentary paint for or cabinets. The entire experience was actually fun, the last thing I expected when looking for new countertops. Thank you Anthony!

Br
Review №17

They are the best !! Very satisfied with everything. Clean professional installers.

Ta
Review №18

The Granite City was our fabricator and installer for our new counter tops in our kitchen. They were great from the minute they contacted me to setup an appointment to measure right through installation. Anthony kept me informed every step of the way. Wan, Pedro and Ovi were wonderful during the installation taking the time to answer all my question. They were professional and respectful of me and my house.When we are ready to redo our bathroom, well surely be heading there again!Thank you for the wonderful service and installation!

An
Review №19

A joy to work with from start to finish. The entire process was seamless, and we met only professional, efficient, and FRIENDLY people from the office to measurements in our home through to installers. I am SO particular about workers who come into my house; these gentlemen were more like craftsmen, knowledgeable, warm, and incredibly meticulous about their work. Highly recommend.

Au
Review №20

I went to many granite places for ideas to redo a kitchen and bathroom.... although I chose to do my kitchen with another company.... only because I got a better deal... but a better deal isn’t always the best....I then chose to come here for my bathroom. Extremely happy with the company and Anthony.... he was amazing.... helpful... and understanding.... due to the fact that I wound up in the hospital along with my mother... at a very difficult time Anthony was there every step of the way... giving me my space when I needed to put a hold on things to making sure I was happy at time of installment.... I highly recommend granite city.... they are knowledgeable and professional and pleasant to work with... I love my bathroom which I chose leathered fantasy brown quartz.... my bathroom came out beautiful!!!

St
Review №21

Granite City was a good experience for us. Beautiful and varied granite is right on site. Anthony helped us right from the start and had excellent follow through right to the end. We want to let the powers who be at Granite City know how lucky and fortunate they are to have such efficient, friendly and knowledgeable people in each phase of the process. Anthony who handled the project, Luis who measured, and the team of 3 installers, Jr. and his guys, were professional and helpful. They all seem to take pride in the company and in the work they provide. We couldnt be happier with our granite and the process that this team provided. Thank you to all of you!!! Bert & Lisa

ka
Review №22

If I could write a 6 star review, I would!Anthony was great at helping me choose the perfect slab of quartz that was even more beautiful in my kitchen. The whole process was easy and I liked having a showroom and granite/quartz selection area that was clean and very up scale. I had to have two different crews come to my house for install. It was smooth on both ends. I really like that Angel and his crew were professional and very much the perfectionists (like me) and they were honest with me in making sure the counters were perfect. They really were a joy to have in my home and they were great to work with.I am still in love with the look and feel of the quartz. I am telling everyone to consider quartz. My kitchen is not complete yet, but I promise to post pictures so that everyone can see the beautiful results of what a help of a professional granite company can do for the look of a kitchen. I will be back..... just let me get over this kitchen remodel!

Sa
Review №23

The Granite city was wonderful , we were recommended to them from home depot and we are very happy with the results. We dealt with Natalie the person who is in charge of home depot orders, she was very knowledgeable and knew exactly what to say to help us out. She was a great person with a positive attitude. When i purchase my new house i will be going to her directly.

ja
Review №24

My husband and I were so pleased with the service and professionalism of the staff at Granite City. Anthony made the experience of buying granite countertops for our kitchen, seamless. Even during the Coronavirus, we were able to visit the showroom, with an appointment and masks. Anthony was always pleasant and helpful. The digital templating was perfect, while the staff who installed our beautiful granite did a fabulous job; the one tiny seam near the sink is barely visible. Amazing. We are so happy with our purchase. Thank you to all the staff at Granite City who made a potentially stressful experience, go very smoothly.~ Jan and Ricardo Taddei

Ba
Review №25

I give Granite City a 5 star review, hands down! We just finished renovating our kitchen and powder room, and the minute we walked into Granite City, we knew we were in good hands. Anthony was our salesman, and he was very helpful but never pushed us to go with any product on site. We did find our granite at a distributor and Anthony had it delivered to their site. The price he gave us was far below a competitor for the same piece of granite! We liked doing business with Anthony so much that we also purchased our sinks, bathroom tile, and vanity top at Granite City. After the granite arrived, Anthony arranged for it to be standing outside so we could view the piece in natural light. Throughout the entire process, Anthony was just awesome no matter how often I called with questions. When we realized we were ahead of schedule with the cabinet install, Anthony was able to move up our Granite installation by several days. The person who did the template arrived at the exact time he was scheduled for, and gave us a few options. The installation was also done very professionally and looks amazing. As the installers were leaving, I realized they hadnt brought the grid for the bottom of the sink that we had purchased, and they apologized and told me to call Anthony because they have them in stock. I called and instead of having me run to East Hartford to pick it up, Anthony personally delivered it the next day after his work day. And...we dont live on his way home, but rather in the opposite direction of where Anthony lives. He went above and beyond for sure. We couldnt be happier with our kitchen and our experience with Granite City. We highly recommend you do business with them.

To
Review №26

From the first visit with Anthony, my wife and I were treated with the utmost professionalism and caring. Anthony looked at our design, heard our likes and dislikes and pointed us in the right direction. The stone was perfect. Measurements were spot on and the person doing them also helped make some design decisions on the fly. Install was on-time, efficient, and clean. The install crew were friendly and didnt leave until everything was perfect. I would recommend The Granite City to anyone who is looking for granite counters!!

Gr
Review №27

Cant say enough good things about the folks at Granite City. Anthony renewed my faith in that great customer service is still available today. Extremely pleasant to work with, very accommodating and offered a lot of ideas, opinions and suggestions. You wont be sorry for stopping in, Im sure glad we did.

Mi
Review №28

Always top quality work

Bo
Review №29

What a great experience, they take customer service to another level. VeryHelpful cant wait for my next project

Je
Review №30

Can I just say the work that this place does is amazing. I worked with a young lady Natalie who hasnt been there for too long but she knows her stuff. From the time we walked in , to the person who comes out to measure plus the installers it was all just so smooth and friendly. My wife and I loved it we only did a vanity (FOR NOW) but we will definitely be going back to see Ms. Natalie and her co workers!

Ka
Review №31

I cannot say enough great things about Sarah and the whole Granite City team. From my very first inquiry, Sarah was very responsive and quick to answer my questions. The selection and installation process was beyond smooth and seamless. Their prices are incredibly competitive but more than that, the entire team goes the extra mile to ensure your satisfaction. We are so very happy with our entire experience that we have recommended them to our friends an family, some of whom have ultimately, very happily, done business with the team as well.

Da
Review №32

Outstanding- love the counter tops, but especially loved the warm and attentive customer service received from Anthony. Treated us like family; you dont get the patience and professionalism that he exudes just anywhere these days. Highly recommend this business

Bi
Review №33

The Granite City was recommended to us by our cabinet maker. We worked with Anthony, who is extremely professional, to plan our new granite counter tops. The selection of granite was extraordinary and the price range of each piece was indicated on the slab using a star system with 1 star being less expensive and 5 stars being more pricey. This was valuable in knowing the price range we were in at all times.Once the granite was selected, we met with Anthony again to see the proposed layout and where the seams would be located based upon potential cuts of the stone.This computer program used our slabs and we could cut and place our granite in any configuration that we preferred. The program showed the final results as if the granite was already installed in our kitchen. This process was amazing.Once the agreed upon cuts were accepted by us, the counter tops were cut in the shop in accordance to the template we developed with Anthony and readied for installation.Upon installation, every step was taken to protect our home as the technicians installed our new counter tops. They took tremendous care to ensure the seams were seamless.The overall value was great, the service by Anthony and his team was great and the technicians were extremely professional. The level of care of the installers cannot be overstated. These guys worked hard and did everything necessary to complete the perfect installation.While we never met with the owner, we believe that he knew everything we were doing and provided us with an exceptional value. Thanks Mo.Do not hesitate to do business with The Granite City as they are extremely fair and professional. We are so pleased with how they helped to transform our home.

Re
Review №34

We discovered The Granite City on a Google search about 2 months ago. What a find! In that short time, theyve done commercial work for us with a LARGE conference table and office kitchen; and residential work with a full kitchen remodel and master closet. Anthony is absolutely amazing - cannot say enough good things about him, his expertise or his knowledge. Their prices are highly competitive, their selection vast and Anthonys customer service is first-rate! AND their time to completion/installation is astonishingly quick. Can I leave 6 stars?!

Ni
Review №35

I can’t say enough positive things about our experience with The Granite City. When we walked in excellent service from Sarah. We were unable to pick stone so we choose from another location on her direction. We had our granite chosen and the deposit paid in 4 hours - wIthin 2 weeks our kitchen is complete. Complete professionals from start to finish. The employees who measured and installed were just as outstanding as the service in the office. It was the best decision of our rehab so far.

Ki
Review №36

They did such a fantastic job! Anthony was such a joy to work with! He was so patient with all of my questions and helped us create a beautiful kitchen! The whole process was painless and Karl and Junior did an excellent job installing our new granite! We cant thank them enough!

De
Review №37

Great place! Great prices! Great selection of Granite! Anthony in sales & design was a pleasure to deal with... he made it so easy and fun to do business. The Installers were also very professional and curtious and cleaned up nicely. Totally would recommend them!

Br
Review №38

From my first interaction with Anthony to the three guys that came to do the install, everything was perfect. Anthony was super helpful with picking out a pattern in my budget and the installers were meticulous with their installation. I had an odd shaped sink and they had to do some onsite alterations to make it fit correctly and they would not quit until it was perfect. Highly recommend!!

Ju
Review №39

I had shopped around for Granite, did the box stores, boutique stores, but no where compared to the price, service, conversation, professionalism, than Granite City.The owner was so kind in the time he spent with me, you would have thought I was his top and only customer! The sales staff, to include Anthony, worked so hard to get the order perfect and the install done so quickly (on a holiday no less!) in time for my big party that coming weekend. The team who came to put it in, were so friendly and did such a perfect job with the project.I dont know how Granite City does it, offering exceptional service, and THE best price, but they do it! I will be recommending ALL my friends to go there.

Al
Review №40

We really enjoyed working with the Granite City crew on our kitchen remodel project. Our initial visit was for granite counter-tops only…After consulting with Sarah and sharing our design ideas, we decided to do the entire project with them. It was nice working with a team that takes pride in their work while offering great customer service. Sarah is the magic behind the scenes. She is involved from start to finish ensuring that everything stays on track. I will continue to recommended them to friends and family. We plan to use them for future projects in our home. - Howard & Alicia Simpson

Pa
Review №41

We made a great decision buying our kitchen counter top from Granite City. They had a great selection, best prices and awesome customer service. Anthony was our account rep. and we cannot say enough about his ability to be helpful without stalking us. He gave us space to search their inventory and then worked with us to find the best fit for our house. When Anthony was not available Sarah stepped in to help. Great teamwork.Great customer service at very competitive pricing is hard to find, but Granite City is pulling it off. I would recommend them to anyone.Paul

Li
Review №42

I drove 50 miles to get to Granite City based on the reviews. And it was worth it! Working with Sarah was wonderful. I had brought a cabinet door with me to match and Sarah went right to the slabs of granite she thought would be the best matches for it. She and I decided to go for her favorite choice even though it was definitely not the most expensive. Then she totally surprised me by immediately putting a SOLD on it. I got to pick out the actual slab! The install was flawless. All I can say is get a price from somewhere else if you want, but make the trip to Granite City before you buy.

Ad
Review №43

Exceptional place! Excellent service, honest, knowledgeable and trustworthy! Granite City stands out!! They have huge selection of almost everything related to kitchens, We got our Quartz countertop from them and we couldn’t be any happier. I highly recommend them!! Thank you Moe!

Ma
Review №44

My husband and I have gone to many granite and tile places looking for the right granite and the right price. Granite City had an awesome selection and we couldnt beat the price. Workmanship and installation was awesome. I would highly recommend them. You should look here first. Save yourself some time.

Ed
Review №45

The Granite City installed granite counter tops in two of my investment properties in West Hartford. The work was done correctly and on time. This investment allowed me to increase rents and added to the value of my property.

Lo
Review №46

I would not recommend using this company to install your granite. We had problems from the beginning. Even though Anthony did his best to rectify all that went wrong, the stress and final product is not worth it. We ended up getting our granite out of state and getting it shipped to Granite City for the fabrication. After spending all this time to create a template for our kitchen, the granite was not cut to what was agreed upon. The two huge imperfections that we did not want in our cut out ended up being included in the final product (they cut it the way they wanted to). We noticed this after the installation and a large portion of the kitchen had to be redone (it was done within 2 weeks of the mess up). There was hardly anything left of the granite when we had to go to the second template so we ended up with a portion of the granite we did not want. Needless the say, it does not flow or match the right side as our original template would have. In addition to this, the pencil edge on the second installation does not match the rest of the granite that was installed initially (the second half of the kitchen). It was cut with a very sharp edge and actually chipped the same night of installation! Needless to say we are not happy with the results and had lots of aggravation and stress because of this. We asked Anthony to have the owner contact us regarding this, but he has not called us back (and probably never will now that they have our money). There was no compensation or offers to refund at least a portion of our money after all the problems we had to deal with. The owner obviously could care less. I was hopeful with this company because all the good reviews I saw online, but beware...the quality of work and communication between their employees is not good, resulting in problems and unwanted results.

Sh
Review №47

We shopped all around the area, and found some stunning pieces, but Granite Citys selection, really excellent prices, and Anthony in particular was fantastic! He was so knowledgeable, helpful and fun to work with- through the whole process he never rushed us and gave lots of visuals and helpful suggestions. And the guys who did the measuring and installs really knew their stuff, and had great workmanship. So glad we went with them!

Ma
Review №48

We had the best experience with this company. They are spot on with customer service and personalized attention. Love our new granite counter top...I highly recommend Granite City

Ri
Review №49

I just picked up my kitchen from Granite City and installed it myself. Ive now used them for 2 kitchens and one outdoor kitchen and have been extremely pleased every time. They are fast and take great pride in the quality and workmanship of their products. Special thanks to Anthony and Mohamed for great service this week! I would highly recommend Granite City!

Ca
Review №50

I am so happy with my kitchen counters! I highly recommend Granite City. Everyone I dealt with was very helpful, professional and knowledgeable. The entire process from start to finish took about 2 weeks. The seams of the granite look perfect. They really know what they are doing here and will definitely use them again for other upcoming projects!

Ch
Review №51

Anthony is beyond exceptional! From the minute we walk in to when our granite counter arrived wonderful customer service! If your looking for a granite piece The Granite City is a must! Definitely will be going back for our next project!

Da
Review №52

Anthony was fantastic! The granite options were exceptional and Anthony helped through the whole process including ordering cabinets and design. I had been to four other cabinet/granite companies and granite city was the easiest to deal with! Highly recommend them!!

La
Review №53

I had a bathroom redone in August 2013 with granite and my bathroom looks amazing. The people at Granite City esp Sarah were so helpful, polite and accurate with cost. The template was done by Mohamed and the guys that delivered and installed were just as awesome. With that said, I had a quartz countertop and island installed just this April 2014 and LOVED it. The prices are terrific but they are worth so much more and I did compare costs. Both times I should mention my sinks were included in the price - not sure if you need to spend a certain amount but those look just as expensive and perfect as the rest of my rooms do. I have no more rooms that need anything but I would go back a million times if I needed to. Ask for Sarah, she will take you through each step by step.

Ca
Review №54

From the project manager Anthony who had to deal with my indecisive nature to the installers my job was completed with professionalism and patience. Looks beautiful .The installers left not a piece of paper behind!! Fantastic customer Care ... beyond customer Service .

ja
Review №55

They are simply the best! Anthony was just wonderful, helping us to design out counter tops. He has a very keen sense to detail. Everyone was great, making the process run smoothly, and a pleasant experience.

Ca
Review №56

With Anthonys help, we just finished replacing our three bathroom vanities with beautiful quartz tops and undermount sinks. We couldnt be more pleased with the process and install. Thank you very much!Carol and SteveEllington, CT

Sa
Review №57

Anthony and his team were the epitome of professionalism! We recently replaced our countertops and they provided us with excellent suggestions, expert advice, and superb workmanship. We will be working with them again, and highly recommend them!

An
Review №58

They were great, worked with me to schedule the installation to fit around my work hours. Sarah really went above and beyond to help us choose the right slab and Abdul extended his hours to complete the install in one night so that it would be more convenient for us. On top of it all, they had the best prices and large selection to choose from.

Ra
Review №59

Working with this company has been a real pleasure. The owner Mohamed, sales rep Sarah and the installation crew were very professional and attentive to our needs. They provided a great design for our kitchen cabinet layout, had an extensive selection of granite to choose from for our kitchen countertops and a wealth of knowledge about their products. I highly recommend this company and will use them in the future for remodeling our home.

To
Review №60

They did an awesome job. Pricing, design, and install were all great. Granite fit perfect in my kitchen! From the day I picked the granite, it was installed in 2 weeks despite their busy schedule! Highly recommend.

Ma
Review №61

Couldnt possibly be happier! Great job and your installers were very pleasant and professional. Thank you!

co
Review №62

I love The Granite City. I always thought granite in my kitchen was out of my budget and a nightmare to install. Not with The Granite City! Thanks to Mo and Sarah who made my dream kitchen a reality and in my budget. 3 days of seamless install by true professionals at The Granite City and it was done. I only wish I found them sooner. I cant wait until they redo my bathroom. The only place to go. Dont waste your time going anywhere else. They do EVERYTHING and have an amazing selection of granite. And yes it is in your budget too at The Granite City

Di
Review №63

My husband and I went to many locations and looked at what seemed like 100s slabs of granite for a kitchen remodel. Granite City had one we both agreed on at a great price. From the initial design to install took about 2 weeks. The staff at Granite city were very helpful and listened to what we envisioned. The men doing the installation were knowledgeable and professional. We have 47 square feet of counter space and only one seam in the granite, so you can imagine how big the pieces were. We were holding our breath, but they knew what they were doing. I would highly recommend them to anyone.

Ka
Review №64

I had such a great experience from walking unto the showroom to installation day, we were so overwhelmed from the Reno of our home having to pick out everything and not agreeing on anything, but we met Anthony and he made this experience so easy and pain free he is extremely professional and knowledgeable, the guys who came to measure and install also did an outstanding job and we felt very comfortable bringing them into our home, we will definetly use Granite City again and recommend anyone whos looking for great quality product and service to give them a try, I am so glad I did

Su
Review №65

I highly recommend Granite City! Their customer service was extraordinary and their installers were highly skilled. My quartz countertops are beautiful!!! Thank you, Granite City!!!

Ci
Review №66

We recently had to remodel our kitchen for the sale of our house. I was dragged kicking and screaming to Granite City and was immediately put in the capable hands of Sarah. She was wonderful!! She even sympathized with me about having to change everything, but she gently guided me through the process for a beautiful end result! She made good suggestions and was available whenever we had questions or doubts about the granite and backsplash. The installers did a flawless job and left the kitchen in immaculate condition. The entire team was great, including Anthony, who often took my calls and was also very nice and helpful. I would highly recommend Granite City. By the way, our house was only on the market for 5 days when we received an offer, and I believe the new kitchen had a lot to do with it.

La
Review №67

Terrible customer service, and rude employees. I would not recommend this company for counters. I wish we had a better experience, as I loved what I originally picked for my counters. I just picked the wrong company to do it!!

mi
Review №68

We worked with Sarah Latour at the Granite City to for the renovation of our condo kitchen and baths. We had a very specific marble in mind and prior to working with Sarah had a lot of difficulty. She not only helped identify distributors that could meet our needs but took it upon herself to travel to these distributors to verify that the materials were suitable choices thus saving us time and frustration. Sarah is extremely knowledgeable and instilled confidence that things would be done appropriately. She was always customer focused and went above and beyond what one would normally expect. Our experience with Sarah and The Granite City was outstanding. Of the many sub-contractors that we worked with on our project - they were by far the best.

De
Review №69

Excellent experience - very helpful service, wonderful workmanship. Anthony and Sarah were very patient and helpful throughout the entire process. We are very happy with the finished product. We would highly recommend Granite City.

La
Review №70

Our experience with Anthony and his team at Granite City deserves the highest of accolades. We visited several retailers once we decided to replace our corian kitchen countertops with granite and ultimately selected Granite City. In our view, Granite City not only offered the best selection, it presented it in a way that was easy to navigate, assess and compare. Moreover, its prices were fair and reasonable. Aside from that, and what proved to be most important to us in the end, was the knowledge, insight and customer service Anthony and his team provided. Anthony was engaged and helpful from the moment we first walked in. He listened and guided without being pushy and he patiently worked with us for several months until we finally found what we wanted. At that point, he offered helpful insight with respect to replacing corian with granite (there is a height differential), edging and re-designing our island. Unfortunately, we had a mutual miscommunication with respect to the size of our island and although it was beautifully cut and perfectly installed, it was smaller than what we were expecting. Needless to say, when Anthony called on the evening of our install to see what we thought, he seemed almost more disappointed than we were when we explained that while the workmanship was beautiful, the size of the island was just not right. Instead of writing us off as a job completed and paid for, which he easily could have done, particularly given our part in the miscommunication, Anthony worked with us for several more months to find the same stone (there was not enough left over from the slabs used for our first install to cut another island), have a new island cut and have it installed. Now, we have exactly what we want. In fact, the island has transformed our kitchen and it really exceeds our expectations. The same can be said for Anthony’s commitment to ensuring this result. He was beyond fair with pricing and when all was said and done, he came out to see the finished product himself. He wanted to make sure the stone was a good match given that the slabs were from two different shipments, months apart. In fact, the match is perfect. We cannot say enough about the positive experience we had with Anthony and his team at Granite City.

Ka
Review №71

We have had our new countertops from Granite City for over a year now and we couldnt be happier with them! We were able to bring a large sample home, which was SO helpful since granite often looks very different in the warehouse than it does in your own lighting. We went back-and-forth many times when deciding how big to make our island and ledge, where to put the seams, how tall to make the backsplash, etc. Mo and Sarah were extremely patient and helpful and the end result is amazing! The installers were very experienced and did a great job and the sink that came with the granite is great (nice and deep!). I have only good things to say about Granite City! We were originally going to go through Home Depot but it was actually quite a bit cheaper to go through Granite City and they gave us such great personalized attention, I cant even believe we considered Home Depot. A friend had recommended Granite City to us and we are very glad we listened to him!

Ga
Review №72

My wife and I remodeled our kitchen in 2014. We went to Granite City on the recommendation of a neighbor and worked with Anthony. He was on the same page with me when it came to design and detail. My wife and I picked out a slab and were ready to go with it when we received a call from anthony telling us they received new material he thought would be perfect. We drove down and instantly fell in love with the new granite. Anthony could have just sold us the original slab but he really wanted to satisfy us. I look at our granite every morning and I know we made the right move going with this company. Anthony, Sarah, the installers, they were all awesome and I would refer anyone to them.

C
Review №73

Service and workmanship was great. Anthony was wonderful to work with. Highly recommended.

Sa
Review №74

A friend recommended granite city to me and it was the best referral ever. These people are so very professional and they make it easy and stress free when deciding on the countertop choice. Anthony was very very helpful and their customer service is uncomparable. The best part is the process is not long like other places where you have to pay everything up front and it takes weeks. At granite city you only pay a down payment to get the order started and about 1 week later you are ready for installation. I was so pleased with the entire service that i decided to add an island almost a year later and guess who will be doing the countertop to match the rest of the kitchen? 🤗Thanks Granite City. We need more positive professional business like yours.

L
Review №75

Really needed to note the exceptional experience I had with The Granite City. I had a counter top that was broken and needed to be replaced but I didnt want to change out my backsplash as it was extremely sentimental. Anthony was extremely knowledgable and helpful during my selection procees through install. The install team was neat, timely and did a wonderful job. My backspalsh was completely unharmed. I would highly recommend using this local company over anyone else for your job big or small. Thanks again!

M
Review №76

The Granite City was AMAZING when it came to remodeling my kitchen. I went to several different places in CT, and I knew when I walked into Granite City that I was going to use them. I was immediately greeted by Anthony, who is in all sincerity, one of the best reps I have ever come across. So friendly and engaging, he made me feel immediately comfortable, and wasnt super pushy or nagging like I feel most kitchen places are. I was in the market for new cabinets and new countertops, and at first, the cabinets that I had envisioned didnt seem to fit what they had in the showroom, but I liked Anthony so much that I decided that I would be using them for granite anyway, and try to find my cabinets elsewhere.A few days later, I received an email from Anthony stating that he had just gotten a new cabinet style in from one of his vendors that made him think of me, and lo and behold, it was exactly what I was looking for. I thought it was so sweet and thoughtful and such excellent customer service that he thought of me after the fact, and was kind enough to let me know he found something that would interest me. That was so impressive.Working with Granite City was a breeze. Anthony was so diligent and organized throughout the entire process, working with me to tweak certain things about my kitchen design, and suggesting things that I would have never thought about that now, Im so glad he did! He was always checking with me to make sure I liked what I had, double and triple checking measurements, and allowing me to ask any silly question that I might have had and was very fast with responding back to me.The timelines given were accurate and honest; and the installation guys, from the cabinets to the granite were efficient, friendly, and thorough.I really loved that the granite pricing was all inclusive; it made it really simple to see an accurate pricing, without worrying about an extra $250 here for bowl cut outs and extra pricing on edges and whatnot like I had experienced at other places. The showroom was so expansive, with so many choices in so many different price groups that it was almost hard to narrow it down to just one. There truly is something beautiful for every budget.My experience with The Granite City was superb and top notch; I would recommend them a thousand times over, especially working with Anthony who was truly a godsend and a friend in what was a stressful time in my life (buying a house, planning a wedding and remodeling a kitchen in the exact same time frame, I wanted to rip my hair out!) and he at least made this process easy, smooth, and most of all, I ended up with a gorgeous kitchen.You will not regret going with the Granite City. I cant wait to use them again!

Jo
Review №77

I am not writing about granite or marble. I want to tell the world how impressed I am with the quality of men that Granite City employs. My wife and I had a flat on 91 in during a very busy time the guys were coming back from a job and stopped and helped us. I probably could have finished but they were like a glass of cold water in the desert. Refused any renumeration said your welcome and drove off. Thanks again you have great men working for you.John Potter, Groton Ct.

St
Review №78

Most enjoyable part of my kitchen remodel Anthony was knowledgeable and made the experience fun, the measure and install teams were professional, accurate, on time and cleaned up after install. I have referred friends and family and will continue to do so!!

Ba
Review №79

I had Crema Bordeaux countertops installed recently and they are beautiful. Granite City had great prices and I was very pleased with the customer service I received.I would recommend them to everyone!Babs

Jo
Review №80

Pyramisa was the cheapest out of 6 different businesses i called for countertop. They did a fantastic job, installing a black galaxy in my kitchen. I would recommend them to everyone who is looking for a quick, reliable, and affordable granite or marble installation.

Fr
Review №81

Got my granite top here and kithchen cabinet. Awesome owner mohamed and his stuff sara and anthony work with me to the end, i ll go there again

Na
Review №82

I searched many granite shops for a distinctive, veiny vanity top, and was either turned loose outside in backyards, parking lots, or alleyways to poke through picked-over remnants; or steered toward pricey, manufactured solid-surfaces.Everything changed when a Google search led me to Granite City of East Hartford; an outstanding gem among the competition. Everyone that I dealt with took pride in their work and was a joy to work with: Anthony and Sarah in sales, Mohamed the owner, and the installation team. With Anthony’s input per a drawing I gave him, the stone cutters cut my granite top perfectly to spec, correctly positioning an interesting veining pattern around the sink. Anthony always kept his word and was on time for appointments. He helped choose grout color to complement my granite, and coordinated templating, cutting, and installation within optimal time frames.It was easy to find what I was looking for among the extensive, varied indoor inventory of beautiful, well-organized granite slabs and remnants; including Red Travertine, which you don’t see every day.I am now the proud owner of a beautiful, distinctive granite vanity top, and saved hundreds of dollars by choosing Granite City. Every element of this transaction was a pleasure and I would recommend this company to anyone. Thank you Granite City, for a job well done!

ke
Review №83

Needed countertops for a kitchen remodel. after looking at many granite outlets , some wont deal directly with the consumer, to have them install granite they need a sub contractor. meeting Sarah at Granite city was a pleasant surprise. even after we walked through the warehouse twice and my wife couldnt find what she liked. Sarah set up an appointment to visit a suppliers warehouse and we found exactly what we wanted. Thank you Sarah and the staff for going the extra mile to get us exactly what we wanted. measuring and installation were a breeze with the capable employees. I cant recommend this company enough they are everything you could ask in a company fair honest and caring.thank youken warnerpat neligon .

Le
Review №84

Wonder sales people to work with and the install team was great too.

Jo
Review №85

Im Sorry to Report that I did not have a good experience with this Company - I was surprised because my contractor recommended them -- they were very disorganized when I arrived and seemed to be understaffed - the women that was showing me slabs out side was also running in for the phone it just seemed she was trying to get rid of me instead of help me -- needless to say I was not impressed with this company and found another one.Im glad I didnt go with them after I found out another Co - worker used them andsaid they were a nightmare -- Scratched Granite installed and took them two weeks to come out and repair - and then they caused another Scratch while repairing -- so I dont know what happened to this company if they were good in the past they certainly are not now.

Information
32 Photos
85 Comments
4.9 Rating
  • Address:22 Rumsey Rd, East Hartford, CT 06108, United States
  • Site:http://granitecityct.com/
  • Phone:+1 860-904-5585
Categories
  • Granite supplier
  • Bathroom remodeler
  • Countertop store
  • Fireplace store
  • Kitchen remodeler
  • Marble contractor
  • Marble supplier
  • Stone supplier
Working hours
  • Monday:9AM–2PM
  • Tuesday:Closed
  • Wednesday:9AM–5PM
  • Thursday:9AM–5PM
  • Friday:9AM–5PM
  • Saturday:9AM–5PM
  • Sunday:9AM–5PM
Similar organizations