The white “manager” with long hair called the cops on me Bc I wouldn’t pull my mask up from my chin after she literally yelled at me half way across the entire store. Then another employee started yelling at me at the same time. It was 100 degrees in the store. No air conditioning. I was pregnant. I Could barely breathe. The cops would not come~ obviously! She then refused to ring my items up. All completely illegal and it’s a horrific vibe the second you walk in. I haven’t been back since.

These reviews are all true. They wont help unload your donations and are very slow. Prices are ridiculously high. Theyre selling items for $3 used when you can find it in the dollar store for $1 new. All the items are over priced. I refuse to look at clothing because everything is all mixed up in sizes. The main reason for this review is to let it be known the cashier is rude not only to me everytime I go there, but Ive heard her have an attitude with other customers. Standing in line for 20 mins. My arms were tired holding my items because there werent any more carts. By the timeI got to the counter I placed my things down and she very rudely told me to wait and take the items off the counter which I couldnt understand why when I was next. I stopped going there mainly because I dont want to end up hurting her feelings. Her attitude needs to change or she needs to go. Someone someday isnt going to stay quiet and she needs to watch that mouth. I take my business to unique now and a very happy customer with great prices and helpful staff.Wow what a worthless response from the owner. Only mention prices, but nothing about your nasty cashier? I can get over the high prices, but when someone is putting things back down to avoid checking out is bad for business. Not even an apology for your nasty cashier. Must be accepted. Sure says a lot about the whole facility. Ill be getting ahold of the BBB. Hope you can get your act together because I support all disabilities. I donate everytime I check out even donate my goods at least 3 times a year. Truly disgusted.

I hadn’t been here since I moved away like 3 years ago. What happened?! It used to be amazing! I’d leave with lots of bags.I’m giving it 5 starts bc staff was nice and the renovations are nice but I miss the huge selection. There used to be damaged boxes but totally new Target items, hundreds of books, arts n crafts. I was sad.

The only staff that is wonderful is WANDA, she’s always polite and smiling, very respectful to all customers and has a great personality overall! The caucasian manager with long hair (she won’t give her name) acts so arrogantly as if she owns the shop, no customer service manner at all and while I was there one time, she was yelling at a customer that accidentally walked into the dressing room that was supposed to be closed, she was yelling at that girl as if she had done a crime. She calmed down all of a sudden when an older adult that was with those bunch if girls approached her and called her out of het bad attitude and behavior towards the girl and she asked for her information. She doesn’t deserve to be the manager of that store. i can see Wanda making a better job than her.

I wish I could give 0 stars. Absolutely AWFUL experience my first time shopping there today. Cashier, who I’m sure is the same one everyone in the comments is complaining about, needs to be let go. She’s absolutely rude and out of line. I asked where the manager was and he was right next to her and he didn’t say a word or apologized for her nasty attitude. Never going back there. Very disappointed.

Just left this location and I will not be back. As a store manager myself I understand everyone is lacking help but to be treated so rudely by a cashier because she can’t handle running the floor is unacceptable. I was told I could not stand straight ahead in line because she does not look that way, she looks to her right only and she won’t see me. I asked where to stand and she said look up and stand under the sign. I spend thousands of dollars at goodwills a year. Your loss. Store is empty and overpriced anyways.

Goodwill NY/NJ (what thay call the local chapter) is running a scam. There is no oversight from goodwill corporate and its clear you get a better position based on who you know and who your willing to have s*x with. The pastor who orginally created goodwill would be discussed seeing what goodwill NY/NJ is doing with the company. If you actually look into it, goodwill does very little good and there are people in upper management making way to much money from good intentioned donations. Pick any large company and they do the same amount of good as goodwill does. You wouldnt donate to Walmart or lowes but somehow goodwill Ny/NJ has pulled the wool over peoples eyes by pretending to do much more good than thay actually do. Plenty of other places to donate that arnt running pocket stuffing shams. It wasnt always this way but something rotten has happened.

Wow the reviews here are truly AWFUL, & I certainly agree! Ive only been donating to this store the past couple yrs, since I moved here. I stopped during the early Covid times due to obvious reasons, but finally gave them a call to find out if the store was accepting donations (again) - yes, fine, but nothing else said to me... until I got there with my numerous bags... & had to return home with almost everything again! Seems like they would only accept NEW stuff! I ended up throwing everything out - a total waste - but will now try to find another local place. :o(

Too many restrictions on what they take. Cant take furniture, linnens, anything plastic. I had a nice picture frame with a back side that was not perfectly put on. Cant take it as they dont fix things. Not worth a trip.

The manager and the staff are rude, and they close the fitting room 4 hours earlier they close the store. Probably never go there

Never thought donating would be so difficult and unwelcoming but when I came to this Goodwill I soon found out the harsh truth. When I arrived around back no employees were to be found until I had to go around looking inside for one. I kindly stated I have a variety of items Id like to donate that my family no longer uses but are still in good condition. He asked me Well what do you have?. I went into more detail explaining dishes/glassware, electronics, games, alot of random items He said we dont take random items. Didnt even bother to check what I had. Im sure someone could have benefited from what I had. Wasnt even wearing a mask.. All these low stars are unfortunately true.

Absolutely horrendous! I have been to several good wills, and this is by far the worst one Ive experienced. Who knew it would be so difficult to donate items? Ive donated clothing here once before, and even then the gentleman was grumpy. He didnt offer to help take any bags and balked when I asked for a receipt. But I went back today with kitchen items - brand new dishtowels that have never been used, serving utensils, glassware and bakeware, etc. He quickly told me they dont take towels (ok, I get it), and that any glassware/bakeware/utensils must be brand new and in the original packaging. Wait, what?? And then, and this is the kicker, as I was getting back in my car I heard him yell to another employee, Theres another one that cant read! Never. Again. Ill throw things out before I ever go back there, and I had good stuff! Some of it WAS brand new and in the original packaging, but he didnt even take the time to look. IIsnt is the mission of Goodwill to strengthen the community and eliminate barriers to opportunity? Somebody ought to tell their employees that.

Worst Goodwill Ive been to. Its gone steadily downhill over the years. They remodeled recently and now it looks completely barren. Used to be fun digging through the shelves, but now its so empty you dont have to.Clothing they have is not organized in any useful way. Mens jeans were not in any order at all. Mens shirts seemed to be organized by color??? . . . How does that make sense??? Other Goodwills in the area are organized by size, which makes shopping easy.Ive stopped in now and then since its close to my house, but its always a waste of time. The new Goodwill in Hazlet is great, so why is the East Brunswick store still awful even after a remodel? Something is obviously very wrong with the way this store is being run.

I dropped off items for donation today as I have been doing with Goodwill in multiple states over the past 30 years. This was by far the worst experience I have ever had. The person that took in the donations, was rude and draconian. He refused to take certain items because of their condition when they were clearly fine. Trust me, I have dropped off worse. He didnt ask if I wanted a receipt and balked when I requested one. When I went to put the other items that he would not accept in the trash bin outside the gate he yelled at me that I couldnt dump them there. He was very ill-mannered to the women before and and after me. I suggest he work elsewhere if he can not play well with others. I will never donate or shop at this store again.

Had a bad experience today cashier running around the store telling Everyone they have to wear mask the ones that dont have one which is OK and understandable But if youre going to request mask in store you should be nice about it should clean after themselves sanitized after each customer wipes hand sanitizer not just mask and be rude about it Try calling the store to complain manager refuses to give name says she has the right not to give the name when you speak to someone you want to know who you speaking to. The manager says Im the manager thats all you need to know very unprofessional this store needs to be cleaned up anyone with bad comments please feel free to comment Im sure someone will answer corporate or owner

What is up with the new NO returns or exchange policy? Are you F serious?Bought couple of movies from there and one of them spouse to be a collection movies of four. Get home to find out in the box collection movies only two movies and to other DVD only prop and production details.Try to return it or exchange it. They refuse due to new corporate policy on every items. I used to spend $50 to $60 in the store every other week before the pandemic. No longer I will be customer neither will ever donate anything to them.

BELIEVE the bad reviews.I arrived at dropoff in back of store and was told that I had to wait outside while they handled the donator before me AND despite being fully vaccinated (and, yes, i carry the card to prove it should anyone ask) I was told I needed a mask. So I got a mask. I behind to unload 9 file boxes of books and when I see one of the ladies I as for a cart.They tell me they dont have carts. Thats an outright lie because I had been in the doorway and SAW a perfect cart for books. Furthermore, 2 years prior I had donated books (different people running the place) and they asked me to use a cart to make it easier on them and I was happy to do so. Then, a second lady confirmed the lie saying they had no carts.You would think people working at GOOD WILL would be capable of treating people with GOOD WILL.I reloaded the books and left telling them they are awful people. I drove 10 miles to a different place in Metuchen.. a GREEN place where I could DROP off my donation and the 2 men there handled the transaction perfectly. There is no reason for people donating goods to be treated like they are causing work for the people accepting the donations.

Good point, I went out for treasure hunting, and this place surprised me with great selections in collections items. In fact, here I can shop for close and furniture at the same time. Most of the time new items with the tag on it, and the team that works here is awesome, they are always helping the client to make sure we can take advantage of every day offer - the team put good attention to the details and let the customer know about the color of the day 1/2 price offer. I really recommend it .

The other reviews are true- truly nasty staff that grab your donation from you violently and treat it as if they’re doing you a favor. They rejected half of our stuff without explanation and sent us away feeling as if we committed a crime. Never again.

Since the remodel this location went down hill fastUsed to be my favorite store I could shop here for hours and leave with an overflowing cart every week.Now the shelves are always empty aside from useless glass items that never sell..All the staff does is gossip instead of work the register nowThis is a thrift store not a minimalist clothing store.. not sure what happened.won’t be coming here anymore go to Hazlet for a real shopping experience.

Might be one of the worst thrift stores around no selection overpriced and you cant use the bathroom. Most other stores let you even during pandemic. They should have kept the springfield store open was way better than this one

Small store overall. Was a bit dingy even for Goodwills. Friendly worker though

The prices are ridiculous for a bunch of used items, $5.99 for a coffee mug. I can buy brand new things for cheaper so whats the point of thrifting?!

Turns out the rude employee from the reviews is the manger. Cant believe what I heard and saw during my last visit to the store. Wow just wow

Bait & Switch Color coding Tag Scam ~ Store pretends to have a weekly color tag sale of 40% off. However they change the color tags on the same clothes so you never get anything on sale. I went there a few weeks in a row purchasing shirts & kept my eye on a bunch of items (even taking pictures so I wouldnt forget) to see when that specific color would come up on sale. This week the sale color was purple. all the color purple tagged shirts I was hoping to buy were switched to red tags. In fact I went through all the mens racks just to check if there was any clothing on sale. Only 3 ITEMS still had purple tags on them of the hundreds of pieces, that had been tagged differently just the week before. Waste of my time. Such a deceitful practice & made all the more shocking it happens at a Good Will. AVOID

My experience was unpleasant because of an extremely rude worker, and after reading other reviews I’m sure it is about the same woman. She should not have a job that includes working with customers.

Waste of time if youre a reseller. Everything is priced at eBay prices or above.

The lady that was working in February 6, 2021 was very rude to all of the drop of donation customers. Please find someone more pleasant. We are trying to help other people not be threaten.

Beleave the bad reviews. Never again.

Fantastic place. Friendly staff. I always find great things here.

Good place and they have good stuffs. But they’re some workers who were rude they didn’t have to be so disrespectful.

The store has a lot of internal issues (employee theft, price gauging, and hiding items); the employees make you aware of this with small conversation.Much higher pricing than other goodwills in the 30-40 minute driving distance.The selection is always random, as expected- but this store seems to sell a lot more broken items than the others.Store smells awful- similar to urine smells as soon as you open the doors.Wish it was better considering the lack of secondhand stores in the area.

This place is great. i dont know what other people are saying as of overpriced and lack of items / clothes. the donation come in slow, yes, but what they provide is amazing. they have great costumer service and the prices are good. the prices depend on the brand and the donater. for example, i bought lovely pants and two sweaters for 15.00$ where at another store a pair of pants costs that alone. i love this goodwill and will definitely be going back.

I LOVE this place. I have been using it for many years. And not every Goodwill Store is as good as this one. (The newer one in Bound Brook, for example, took forever to get off the ground, and was in an area with fewer rich donaters, and more poor buyers, so it had fewer bargains, as a result.) This Goodwill (Thrift) Store, is in a significantly more affluent area than many other locations, here in New Jersey (a very crowded and heavily populated state with both affluent areas and urban hell-holes, and everything in between), and so they receive a significantly greater number of good will donations, than Stores in less affluent areas. And conversely, they have significantly fewer poor people (like me) combing the racks for good deals, so that, over the years, I have found more bargains here, in this thrift store, on 18 South in East Brunswick, than in any other. Now, maybe you like paying full price all the time, for good quality items, like jeans, windbreakers and good suits, but I dont. So, if you are like me, and like finding good quality stuff, at reasonable prices, I highly recommend this particular Goodwill Thrift Store.

The shelves are empty. This store used to be brimming with goodies. Now it is a sad wasteland. The clothing racks are half full.

There was a great selection of clothes- but only for medium sized people. I am very small and my dad is large and we found almost nothing. However if you are averaged sized there are many pretty options.

Employees were very rude to customers. Will not go back to that location.

Great employees they all deserve a raise!! Small Goodwill but decent selection.

Wow, dingy, grimy... not a place Id ever shop in again. Took a brief look around. Nothing appealing. My mom elbowed, then her cart was stolen. Promptly left.

Super fun, as always. Found coffee maker that I needed, a food scale I didnt know I needed and an awesome velour top that I absolutely needed. 😊 clean and friendly. Just be aware, you cannot try on clothes due to COVID. Seems logical. Its my favorite Boutique.

Really amazing staff..very helpful..great selection of everything you want in a thrift store..prices are usually fair..deals and discounts weekly call or check..treasures to be found

Came here to drop of donations. 4 minute before opening. Doors are open. Start to unpack my vehicle. The man with a mustache in the donation center was highly rude. He kept saying they don’t open until 10. Mind you the door is open and he’s there. I start to empty out my vehicle so when 5 minutes later hits it’s easy to drop off. He gives me an attitude telling me not to put my stuff out by the door. Starts making me put it back in the car. I tell him “if he doesn’t like his job he shouldn’t work there”. He tells me not to bring junk here. I pack my car and I leave. Calling manager now.

This is my favorite store. The prices have gone up. The dresses were $5.00 now they are $14.99. I imagine this make up for the covid quarantine. Great selection and clean store.Thank you for staying open..

They are open for donations only right now (one of 3 NJ locations I believe). A great set up: staff are present and masked to oversee a process of just one car at a time unloading their own donations (into big labeled bins) - so no staff/donor contact and no donor/donor contact. Well done.

Great place workers are very friendly and nice and especially good stuff to buy

They have great/beautiful housewares! Look what I purchased there. Im love these mugs

Convenient location for donations, quick and easy.

Two grown women at the cash register were yelling at someone over the phone, the person was asking where exactly the donation center was. One of the workers was rude when someone asked the prices for the clothing.

Nice place good clothes and fair prices.

Drop off is not so convenient. no one helps you. the store prices were expensive but inside people were helpful

Cashier was very nice and patient with my special needs son when she saw I was teaching him how to make a purchase.

Everything is good 3/5 because some of the clothes have little holes , a lady that worked in the cashier was kinda rude , the clothes are kinda expensive but other than that it’s perfectly fine!

I like this Goodwill it is small but mighty, and honestly I like that its smaller, better than the bigger ones. I always find many nice things here, and consider it an ol reliable

This Goodwill store is disorganized, not much variety,and unfriendly worker at cash register. I will never ever go come back here.

Amazing staff and I bought a cute little purse for 10 dollars

Great selection, always tidy, friendly staff.

Get a good feeling about donating items and helping others. Always friendly personnel assisting. Loads of items, plenty of sale tions. Volunteers needed to assist with handling donations. You get so much back when you give!

WORST Goodwill store I have ever donated to!!! The workers taking donations were rude and argumentative!! To think that donating like new merchandise to a store that is there to help people is so disheartening that I will drive to any other Goodwill store so as not to deal with these people again!!!! They should be ashamed of the employees there!!!

Use to be a great place to shop. New manager has ruined it. There’s never much on the shelves. Plenty in the back when making donations but the shelves are bare. Haven’t made a purchase in almost 3 months. Shop at least twice a week. Very annoying employee there also who doesn’t stop asking if you need a cart over and over when there’s nothing in my hands.

Staff is very friendly and helpful. I was in NJ2 1/2 hours from home my navigation system and phone charger was not working in my car. They graciously let me charge my phone while I shopped.I found many wonderful pieces for my decor needs much of which they had to wrap and then helped some to carry to my car which was great because I recently had surgery on my arm. I’ll definitely stop there again. Thank you :)

Horrible experience I donated to this place and the older white gentleman was being completely rude to me and when I went in the store he noticed me and when he was moving the cart he hit me with it not even saying sorry or excuse me horrible person.

Cecile is awesome. Great selection.

Great items at great prices

They didnt have the item that was advertised on line but the place was clean and organized.

Got some cool stuff from here when Ive visited. Some mens shirts, cups and such. Like other gw stores the clothing is organized by color rather than size which makes looking through the clothing more difficult, though. That and most of the sizes are very large. Anyways, I usually find one or two cool things when I come.

I like this Goodwill store even though this a smaller compared to others. The selections is good and the people are nice.

I have donated to this store for years. I went in recently to see that the prices are extremely high for some of their products, youd honestly be spending less money at a Marshalls than this store. All shoes in newer condition >$35, even a backpack I found was priced well over $40. In addition, the manager was extremely rude to me when asking a simple question about the sales going on that day. She provided me with snarky responses, could not be bothered with me, and was rude to her coworkers as well. I felt very unwelcomed and uncomfortable in the store. Sadly this will be the last time I will donate or go to this Goodwill.

The items were a little overpriced, especially if you are a reseller. The staff, though, was very friendly. We have already added this store to my Google Maps as a must visit when passing through.

Grossly overpriced. You wont find any deals here thats for certain. Save yourself the trip.

Probably the best goodwill in the whole central jersey area. their tagging sales are pretty bad since you’ll barely ever find the colored tags on sale but there’s a lot of unique pieces whenever i go

I like browsing and have bought many items. Clothing and knock knacks.What is disturbing is when I give hundreds of items in donations. But when I shop, I never see an of the items. What are they doing with the. I felt I wanted to help them but only to find perhaps the discard the stuff I donate. Sad. I feel not donating if being discarded.Made a trip yesterday 12/2 to goodwill to donate and was shocked at what I saw. There was a large amount of donations outside the door where they take donations. Looked as if they discard a lot of the donations they we gladly donate to help the cause. I like donating but please do not discard goods that can help fund the cause.Wish I knew of an organ action who would appreciate the donations and not place donations in the landfill.

Employees are very nice and helpful however the items in this store are over priced. By far. I have shopped plenty at several goodwill stores in Nj always to find some great things. Not this store

The “security” there is a joke. I walk into the store and she’s sitting on the chair arms folded, several people already in the store. Of course, as my family and I begin to walk around I notice not even ten minutes into our visit the lady is LITERALLY standing in the isle we were in just staring. Long story short, she claims it was “because the store was closing soon” however we were not the only customers in the store. There was a five, maybe six party family in the store long before we were “purchasing” a whole cart of clothing and not once did she even walk in their direction. Discrimination is NOT how you treat customers ready to make a purchase. Their store isn’t even that big! Ridiculous.

This store prices items above market value.I had an instance were an item was priced $9.99 for weeks and as soon as the 50% off sticker for that item was available I was told it was priced wrong and they would not honor the pricing.Now corporate has decided to drop the 50% off colored ticket to 40% off.They get their merchandise for free, yet the CEO makes a $2.3million salary off that free merchandise. Then they have the balls to ask to round to the nearest dollar when purchasing. Trying to figure who benefits here, people in need or the CEO. I will no longer donate to good will.

The store is overpriced for a thrift shop. Dont recommend it. Wasted my time looking for some good deals but found nothing.

Decent selection but a lot of stuff is overpriced. Most of the clothes are very large. They also dont track donations on the card any more so you have to save every receipt if you want to get the tax benefits.

The thrill is gone. Trying to be TJ Max ha, ha. Wont accept much stuff anymore and arent so nice about it. Used to go here a lot but think I will not bother anymore. The clothing section isnt bad though if you are browsing for such things and staff in store is nice and helpful.

Used to be ok, now overpriced,very poor selection, no bags ask you to buy a bag for 5 cents,no wrapping paper, ..

Worst goodwill ever they raise their prices and tell you its a point system which you have to get their store card and shop a few times to save. what a rip off and the selection is horrible.

Rushed us out. Were the only two people in there used a megaphone to tell us they were closing in 5 minutes as we were leaving said we can hear you were right here and leaving employee continued to talk I said we will never be back he said (over the megaphone) no you have to come back, I said never and you’re incredibly rude and my boyfriend and I left. RUDE, as well as overpriced. Go to the one off rt. 35.

Stores getting better lets get more inventory inside

Horrible! This place is a joke!! They have items that I’ve seen at the dollar tree and they are priced at $3.00!!! You can buy items brand new at Walmart for less than what goodwill has. I do not recommend shopping here at all!!

It is an ok site but be aware that donation center closes an hour before actual closing time. I didnt see this on the website and made the trip. Sadly, they will turn you away even with a full car of donations.

Large electronics section. Most of an entire isle. Good selection of allot of other stuff plus your standard Goodwill fair. Down to earth staff.

Prices are pretty high and people follow you around the store while you shop. Pretty uncomfortable

Closes too early!!!

The prices are ridiculous. Management take note.. you are not Marshalls. Stop over-pricing items you get for free from generous people in your community. All the good stuff is sold online and the rest of the stuff is priced at retail.

Small store but I always find electronics or nice art glass there. The prices are still reasonable also.

Always able to find something

Comparing this to other goodwills I have been at in New Jersey, this is the worst one for multiple reasons.1) It smells terrible inside. As soon as you walk in the store the smell hits you and you just wanna walk back outside for some fresh air. I am being 100% serious, i almost every time leave this store with a headache because of it. Every other goodwill I have been too has smelt great. Please just get a constant automatic air freshener or something please! To add to this, it is pretty dirty as well. I was there a couple days ago and there was spilt coffee in the electronic aisle just sitting there. No employee cared to clean it. The floors look like they haven’t been washed or cleaned since the store opened.2) It is very overpriced - It’s a bummer that goodwill and other thrift stores are starting to higher their prices to get rid of resellers. I thought goodwill was a place to get cheap items and to save money! They have stuff priced in their store for 3x higher than it goes on eBay! What kind of strategy is that!? Once they notice that even non-resellers won’t buy their items they will hang on for dear life.3) Very unorganized and cramped - They have so much stuff in this goodwill in such a small place it is very hard to keep your sanity while here. The aisles are very small to the point where if even only 1 person is in the aisle and then someone comes with a shopping cart trying to get past, you have to either get out the aisle or move against the shelf and let them past. They also have big transportable shelves with stuff they take out the back standing where people walk which takes up a lot of room. Everything is just all over the place and mainly, there is just a lot of overpriced junk. They probably throw away 80% of the stuff they get. From my experience, all the electronics I have ever bought from here had something broken or did not work at all, then I have to return it and get store credit!Almost forgot to mention, they only have one register open all the time and the lines get ridiculous! There are clearly 3 registers at the front! Use them!Hopefully this goodwill can take this review into consideration and improve on certain things, hopefully by getting an air freshener first. There is a lot of potential for it if they do everything correctly.

Neat selection, but scary prices. Some of the things Ive found are from Walmart, but with the price doubled. Its horrifying. Try the one on Rt 35 if you need to save some more money.

A little small but still a good store. Nice people.

Love this place. I make it a must go to stop every time I come up from GA

The folks that work here are very efficient. Easy drop-off to make your donations.

Always go there when need used stuff. Usually find good. Great service from people who work there.

Has one of the BEST book selections by far. decent dvd selection. great for housewares like dish sets and mugs.

One of the smallest Goodwill stores in the region. Prices on electronicsand certain household items are outrageously over priced. They charge twice as much for used books and CDs than other Goodwills in the region. The staff is nice and the store is generally well kept but thats meaningless given their stratospheric pricing.

I love, love, LOVE goodwill. The people who work here is so nice and helpful.

Donation ends at 5pm..

Dropped off many items at this location. The past few times whoever was taking in the items was pretty nasty. Figured it was a one-off and tried again. Different worker, same nasty attitude. Probably will not come back to this location.