Mr.Joe who helped me with my service. Very kind, professional and patient man. Never once showed his frustration with me when I didn’t understand.The service “manager” rude, unprofessional and honestly not for the customer at all.He said to me rudely “I can put all your parts back if you want.” Cut me off, judged my car by saying “oh I can get the car fax.” Didn’t take the time to listen to my very big concern. Especially for my safety due to my door. (Which is the point of the recall)There were 2 recalls for the latches. In 2016 & 2020So it has a history of not being secure. I was willing to pay for what was needed. Due to the fact I felt how I was treated. I decided to leave because I felt like they weren’t trying to understand my frustration. I am a female and going to places like this can be intimating and I definitely felt it that day. Of course I would be concern for my vehicle. I decided to just call the service place in San Antonio and take it there. If you want to know what they fixed and said please feel free to email me.Never once was the “manager” like “okay, let’s take another look at your car. Or let’s leave it one more day to see what else we can do.” Even though it took way over a week to schedule an appointment. Due to the fact I called back multiple times. Then another week to even have my car seen. I think Mr.Joe is more certified in my opinion to be a manager. Due to the fact that he did make me feel comfortable and listened to. For him I give him 5 stars. (Man with Glasses)

Excellent customer service...look for Oscar Ponzopena...excellent car salesman

Very helpful staff. Manager was very courteous.

Friendly people, fair prices. Went to a few dealerships in San Antonio and couldnt find what I wanted. Found my car 2 hours away in Eagle Pass and was obviously satisfied enough with the whole experience to buy it on the spot. Even with some miscommunication over the phone, both sides handled it professionally and settled on a win-win deal. The ONLY reason I wouldnt go back is the distance.

I took my vehicle for service and eventually got fixed I thank service for that. But hope I dont have to take my vehicle back again for any mid to major repairs only because of the wait time and lack of communication between employees. The technician and service manager were great very responsive, courteous and understanding.

Had first visit here today with my 2019 Rubicon. After dealing with several dealerships in San Antonio it was refreshing to have such quick and courteous treatment. Thank you Mrs Stephanie Escontrias for your professionalism.

I was amazed how quickly the transaction was completed. Recommend customers to check in and see for themselves. I had Bobby Carrillo and he was great as a salesman and financier. I drove to Eagle Pass because the dealerships in Houston couldn’t cut the mustard.

We have been customers of Ancira Eagle Pass for a little over 10 years. We keep going back every single time for any vehicle needs. The staff always goes over and beyond to assist us, offer us feedback & help us find what we are looking for. They have treated us like family, and so we treat them like our family as well. Gustavo Rodriguez has always been extremely helpful to both my husband and I, and we truly appreciate all of his help and honesty. Thanks again for such a great experience.

Service has always been great. Very nice and friendly employees.

Excellent service from Bernie Chacon Service Department representative. Never a problem from the time of arrival to the time of vehicle pickup.

We are extremely happy and satisfied with the service we received at Ancira. We highly recommend Ancira to anyone looking for a good, reliable and affordable vehicle. A special Thanks to our sales consultant Oscar Ponzopena.

Orlando Marines and the Ancira team really made this purchase, really easy and no hassle at all, thank you!

My 2010 vehicle had a recall back in 2013 that I was never informed about and now the reason for the recall happened to my vehicle and they are not willing to fix it. They said that it is owner negligence when I was never informed. If you read what the recall says, it is exactly what happened and they are trying to say that it is normal wear and tear. My vehicle only has 80k miles and their excuse is bull.

Had a great experience with all the staff at the Ancira car dealership in Eagle Pass. Mr. Hector De La Cerda was especially outstanding. He was patient and kind. He talked me through the the whole process of getting a new car and got me a great deal on my new car. Would highly recommend this car dealership. They will treat you respect and kindness every time.

Had a great experience at Ancira Eagle Pass and Gustavo Rodriguez did an Awesome service had me approved in minutes. Everyone there was very nice and I am loving my new car Dodge challenger R/T. Ancira Eagle Pass is Awesome and I will recommend them to my friends and family. They are the best. Thank you Tavo for helping me with the purchase of my new car. And I look forward to years of service with Ancira Eagle Pass Ford Chrysler Dodge Jeep Ram.

Gustavo was very informative and professional on helping me choose my new vehicle. Next time I decide to get a vehicle I will definitely be going back!

The service was great, Raymundo was very attentive when I got to the services department.Thank you!🌻🌻

When I arrived at Ancira Ford Eagle Pass, Hector De La Cerda helped me. He was very professional, courteous, and willing to assist me on that certain vehicle I was looking for. Also, he took his time in showing me the vehicle, the features, and the best part was the test drive the vehicle. I recommend Hector when you go to Ancira Ford Eagle Pass.

Excellent service from Mr Oscar Ponzopena and the rest of the Ancira staff.

Took the company vehicle in for repair. I was contacted within a few hours with a quote. Called back with the approval. Service manager was busy on the phone so I left the message with the switchboard operator. I didnt hear back from them. This was over a week ago. I went in this past Monday, 7/12. The parts were not on order and the guy there knee nothing about it. He said he would order the parts and check with the shop on when they could get the work done. He would call me with an update. All week, and no update on that vehicle.

Tavo is super helpful! Very great experience.

Trisha and Mr. Pablo Rodriguez took excellent care of me & my parents. They both explained every single detail precisely to better understand what we were purchasing. Great experience buying my first car!!!

Had the best help with employees all nice n kind

I was told too many times my vehicle would be ready. Different days different times, had to leave town early, dont like driving at night. Even though I told them when I had to go, waited to the very last day and still telling me it would be ready. That day they closed shop never got a call, I was late to my meeting because I had to leave the next day. That night a manager from the dealership had to get my car out.

Awesome serviceAnd attention to detailAncira Ford takes care of its customers

Ancira In Eagle Pass Made One Of Our Goals Come True! Our Sales Agent Trishia Teran, Raul Robledo & The Management Did Awesome! 👏 They Went Above And Beyond To Help Our Family Out 🤗#ThinkAncira#BuyLocal#2016FordExplorer!

Great shopping experience! Friendly service and very transparent.

I was questioned about my maintenance plan . I was given a bill that says I owe 116.00 I dont know if next time I go they will charge me. Unsure what to do

I had a good experience with the dealership. I had to wait for awhile to finalize everything but overall it was good.

This dealership is awesome. They went above and beyond what was necessary to make sure I got the exact F150 I was looking for. Love them and highly recommend.

Nice and clean waiting room. Oil changes take a bit longer than a typical oil specialty shop, but the amenities and the price are unbeatable. 4 stars instead of 5 because of the longer wait.

Bobby was very professionalAnd courteous I will definitely use him againIf ever buy another vehicle

Great customer service! Very satisfied

My car needed a new battery. Stephanie was very helpful in providing me the information. She even gave me the toll free phone number for Road Side Assistance. She reminded me that I had that service on my car. Excellent service

Me and my son are very pleased with the service that Trishia Teran gave us at Ancira in Eagle Pass. She asked us what we wanted, and with her help we were able to choose, and buy our vehicle. Thank you Trish!!

The Service department ALWAYS goes above and beyond in providing exceptional service. My most recent appointment lived up to the highest standards my family and I have received and we are always thankful for it. Even while I live in San Antonio, I take the drive to have my vehicle serviced at Ancira Eagle Pass. Thank you to everyone, in particular Bernie Chacon; youre always patient and helpful in assisting me with my vehicles maintenance needs. Thank you all, and God bless.

My salesman, Orlando was out of this world helpful for me. He made the experience of buying a truck so easy and quick while making me feel like I was a family member. Go see Orlando if you want a great deal and great person to work with.

Stephanie was a grwat help with my concerns and needs. Always willing to help out. Kept in touch just to make sure i was good and also to guve me updates on the ride

I really love the experiences i have shopping at Ancira. When i was a first time buyer the agent Gustavo helped me out a lot and i was able to get a nice Honda. Now i bought a second suv Ford 2020 and i love it! The people really do care about your needs and go above and beyond for you. If your a first time buyer or want to trade in, i strongly recommend Ancira Eagle Pass, its the best!

Awesome, caring service department and the entire dealership seems polite and caring. Thank you.

Hector De La Cerda is such a great auto salesman. He is very patient and puts his customers first before himself. He helped me walk through all of my options during my purchase.

No-pressure, didnt feel rushed, Trustworthy, They listened to me, it was quick and painless — Ancira Eagle Pass made the process easy, Quick and clear communication. No games.Final price was exactly as negotiated (no last-minute surprises)Professional and polite salesperson (Tavo Rodriguez). Attentive to customers needs, Tavo Rodriguez went above & beyond — locating a specific vehicle and staying after hours.

Easy transaction. Staff was friendly and the truck is fantastic 33 mpg for the truck alone and 19.2 hauling a 6300lbs trailer on a 650 mile trip through the mountains.

Very bad service at Chrysler shop...3 weeks my jeep there and they never got into it..Ending up taking to their neighbors at brown Chevrolet...

With so many options from where to buy from I definitely recommend Ancira Ford Eagle Pass. Wide selection, Great Customer Service, and THE BEST PRICES. Easy financing. No Vultures Here. And if they don’t have what your looking for ...they will search until they find it. Fair price for your trade in. What else do you want ? Rodney Winn will take care of you. And ask JP about his coin-flipping experience. Thanks ANCIRA!!!. 👍🏻🙏❤️

They helped me get my dream car, they are the best!

Was met with a friendly and professional demeanor. Very impressed with my service.

I am now the proud owner of a 2020 F150 pickup thanks to salesman Bobby Carillo! Had a the great pleasure of working with Mr. Carillo and not only is he a great salesman but he is a peoples person! I could definitely tell that this man loves his job and loves doing what he does there! Need more people like him there!

Trisha was excellent and everything happened the way it should have.

Bernie was a great help. He answered all my questions quickly and with ease. It’s nice when people know their business and care about their customers. Thank you, Bernie

Quick and friendly.I dealt with Stephanie, the service director, and it was great business here at Ancira. She was mindful in keeping me informed on my product arrival and helpful on getting my FordPass points used towards my vehicle.Thanks again!

Made an appointment just for an oil change and they couldn’t even get to my truck until an hour later and spent forever doing the oil change. Will not be returning. Don’t have an appointment schedule if you can’t follow it. I’ve been waiting two hours for my appointment and still waiting for my truck to come back. Not only that, but watched the kid back my truck up into a Jeep. Extremely disappointed.

As a first time buyer I didn’t know what to expect the team in Ancira Eagle Pass made it look so easy and so smooth and were able to find me the perfect fit with a low payment. Can’t be more grateful of what the team did for me. Shout out to Orlando Marines and the Team that made everything happen!

Excellent service took my car for a oils change and gave us a printout of all the the things it needs attention .

Such great people at Ancira💖a huge shoutout to Roberto “bobby” Carillo and Juan Pablo Rodriguez for helping me and my Dad. Nothing but great vibes sent to everyone @ Ancira! THE BEST COSTUMER SERVICE THEIR AT ANCIRA🎉👍🎉

I live in Nashville, TN and searched nationally for a pre-owned Toyota Tacoma. Ancira at Eagle Pass had a 2018 Tacoma very reasonably priced. I spoke with Victor and other members of the team over a weekend to obtain some information on the vehicle. I eventually was connected with Bobby Carrillo and the and management facilitated the sale. Highlighting the process was a very accurate description of the vehicle - site unseen, very organized and prompt responses as well as knowledge of an out of state transaction. Exceeding my expectations even further, Ancira connected me with Earl Pape to discuss the logistics of delivering the vehicle from Eagle Pass, TX to Nashville, TN. After researching some of the bigger shipping companies, Earl and I agreed on arrangement for him to deliver. Earl personally drove the vehicle! Keeping it in his garage and washing it along the 1000 mile journey before delivering it to my house. Fantastic service from the entire team at Eagle Pass and would definitely reach out to them again for another vehicle. The Ancira team stepped up with great customer service!

I have a bad experience i buy a 2020 1500 ram and everything was good a new truck but the truck came defective with a bad fuel pump the second day i use the truck for work and i ask if they can change the truck for another one because I dont have time to get the vehicle to the dealer, and they doesn’t want to change the vehicle and i was thinking okay not problem i just want my truck fixed, and after get the truck with a new fuel pump the motor sounds knocking and they say are normally why doesn’t sounds like that the first day? I just received the truck fixed like 2 days ago and im very frustrated because I think its defective from another part and i will need to get to the dealer for “warranty “ and loose more money for loose time get the truck to the dealership.

Perfect! Amazing help! Loved it all

Mr.Marines was very professional.The whole process was explained well.

If you are looking for a vehicle this is the place to go, Juan Pablo and all thier Staff is amazing 👏.

I had a decent experience here. Could have been better, but definitely honest people. They just didn’t follow up with me.

Originally gave a low score for service department. They have since corrected my issue and I am completely satisfied. I plan on continuing bringing my vehicle for service to Ancira!

Ancira Eagle Pass staff were very helpful. I appreciate Bernie being tons of help.

Everyone at ancira Eagle pass was awesome! Tavo took good care of us. Highly recommend making the drive even from San Antonio!!!

Service desk was very helpful, however my truck had the engine light come back on after the repairs within 2 days. Questionable work by techs.UPDATED!DO NOT take your vehicle for service here, EVER! The technicians have no idea what they are doing. I asked about a noise in my brake, even told then it sounded like it was in the drivers front... they told me the brakes were in good condition and no problems found... 2000 miles later, I had metal to metal pad ruining my rotors and making it nearly impossible to stop in the rain.They cross-threaded my valve-stem which subsequently broke when the cap had to be forcibly removed, never replaced it despite being the reason it broke. Said they couldnt get the part (2 weeks) and ended up putting a rubber valve stem in instead... the sensor wont work now and the tire light runs continuously. Said they would replace it, never did.Took my truck in 2 different times for the same problem - all my O2 sensors burnt out all at once. First time, they fixed it under my warranty, this time, they claimed it was the catalytic converter and therefore wasnt covered under the warranty. They then stated that there was only 1 converter in the entire country and they couldnt get one for approximately a month, but no guarantee. I had to personally buy one from a local part store who shipped it to me in 2 days. After all this, they overcharged me for the services as I was quoted and approved $200 in labor, but charged me nearly $500. They did replace the fried O2 sensor under their warranty however.Finally, this joke of a repair shop screwed the repairs up again for a second time as the engine light keeps coming up saying the O2 sensors are once again bad... A simple youtube or google search clearly states that the problem is most likely the computer (ECM) as I told them the second time. This part and labor would be covered under the warranty, however, they insisted on it being the converter... so they could get money out of me when it should have been covered.DO NOT TAKE YOUR VEHICLE HERE! You will be cheated and they will damage your vehicle in the process!!! Proof is in the Photos!

Great experience! Orlando Marines made it happen! You get what you want!

Mr Hector Dela Cerda did an outstanding job in meeting our standards and he has a really sweet attitude and patience with getting papers ready for our signing. Everyone their are very nice.

Great service, got an answer to all of my many questions about the jeep Wrangler I wanted to buy, and finally did! My salesman was super cool, and really went that extra mile for me. If you go to Ancira Eagle Pass, ask for Arturo Ramos to help you, he wont let you down.

The sales rep, Mr. Marines, was incredible. He explained everything and fought for the price we wanted to pay, and got us the car we needed. The finance rep was just as respectful and courteous and did not try to push services we did not need and worked magic to help us out.5 stars, guys. Keep up the good work.

We got a better vehicle than we anticipated. It was a little long on the wait, but well worth it at the end.

I always have a positive experience when I go to Ancira! My oil change and inspection did not take long. I will continue to buy from Ancira in the very near future!! Thanks again🙂

I had Great experience with Ancira Eagle Pass Ford!! The staff, and especially the management, was a tremendous help! A Big thank you To Mr. Lorenzo Garcia, in helping me get back in the road!! I will definitely come back to this dealership for future maintenance repair on my vehicle! Once Again, thank you!!!

I did not purchase my two F-150s at Ancira Ford, but I do take both of them there for service. Ive always dealt with Service Advisor Bernie Chacon. Very knowledgeable, attentive, and great service throughout. Thank you For your help, I will continue doing business with Ancira Ford as long as they maintain their great service!

Great Service and attention

Got the service done about hour before what they estimated. Had a ride home and then back to dealership. Great service.

Was about to drop 18k on a nice 2020 RAM 1500 LARAMIE CREW Cab but no one wanted to help and this short Hispanic guy said he would send someone to help and he just went to sit down. I said no worries Im out and he said thank you have a good day! I knew I should of stuck with San Antonio Ancira....... your loss bro. You have a good day👍

Great service and awesome cars.

Roberto Bobby Carrillo always does a great job informing you about your options and try to help you to the most of his abilities. Me and my family have already taken 2 cars out with Bobbys help. I dont want to give Bobby all the credit though, his manager also made me feel very welcomed and also agreed to help me out with my selection. The guy who helped me sign the contract was very clear and to the point with the contract, he made it fast and efficient to finish signing all those paperwork. Definitely will come back to Ancira to get my dream car in the future!

In and out very quickly, helpful sales staff.

Mayra the sales lady was AMAZING! She went out of her way for me to get my car she is great and the staff is also friendly. She made sure everything was okay and i did not expect getting a car for a low down and a great monthly price. Especially for me being a first time buyer will be recommending people to go to Ancira!

I was skeptical about doing business at dealership where I did not reside. After my experience with your company, I was more comfortable and reassured. It is kind of like faith; I had to trust the company and representative without being face to face in the comfort of my own city. I actually begin to believe in myself concerning my credit. I have been given another chance at improving myself. Thank you.

Always a great experience while servicing my Ford.

My first time ever visiting Eagle Pass ford ancira. Worst service ever not trust worthy of taking my car ever for service. Took car for an oil change and tire rotation. Found out my tires were not rotated and was noted on paper as completed and rotated. Took it upon service manager and He took care of it and a simple sorry is not going to fix the broken trust on my end. God knows if they even changed the oil on my car. Poor service and i dont plan going back to Eagle Pass Ford ancira for service, never again. Trust has been broken on our first impression and impossible to regain.Good luck everyone and watch out for them service guys. U could be paying for service that was never done to your car.

Ancira Eagle Pass was professional and quick. Informed me the two recalls were going to take some time. They had a shuttle to take me to town great friendly driver. They finished the work faster than expected. Great experience. Would recommend all my friends and family to go there

Orlando is the greatest. Very professional, courteous, straightforward from start to finish. Even when sale was complete he called to make sure everything was fine. I enjoyed doing business with you guys thru him.

Great service and great people thank you all!

Hector was very helpful and gave me a good price

Not so great. Had damages/scratches done to the hood of my vehicle. Spoke to a Jorge Caballero. Said he or his team were not responsible because he couldnt find any logical reason as to why or how the damages were made. I know for a fact I did not have ANY damages on the hood of my vehicle prior to service being made on vehicle. I will be speaking to a higher authority. I felt that there was no effort made on their part to fix their mistake. Other than an offer for a discount to buff out the scratches. Only reason I go to service Dept. was simply because I was assured Id be taken care of. I have photos of the damage. I would give 0 stars if possible

Ancira has always been there for me. Their staff n service is the best. Thank you ancira.

Great service!! Orlando and Anciras team did everything to help us get the car we want it! Thank you!

The best new car buying experience I have had in my almost 50 years of buying new vehicles. Negotiations done by text and the 2019 Mustang Bullitt was delivered to my house the next day!

Orlando Marines is the BEST sales rep I have ever dealt with when purchasing a vehicle! He was honest every step of the way and made the process super easy! #askfororly#thinkancira

Great customer service, Hector helped in every way possible so i could leave with the truck i wanted

Great experience. Bobby took great care of me.

Took it in for a oil change and tire rotation and they got it done at the time they specified.

Thank you Robert Carrillo sales rep for helping me with my vehicle purchase I am very satisfied. I will sure recommend your excellent service.Thank you,Susie Wheeler

Until today, it’s always been great service. I took my truck in and they told me all was under warranty with a charge of around $100 and change. Next thing I know, I have to have parts ordered and bring it in when parts arrived. No worries about price discrepancies. I left with a long wait and a $950 bill. Talk about feeling screwed! Work was done with no warning of additional charges. I couldn’t leave without paying the unexpected bill...don’t lie to make a profit. Customer Service will bring vehicle sales....bad, bad, bad!

I want to thank ORLANDO MARINESFor making this happen he even delivered to us from EAGLE PASS TO AUSTIN how amazing is that. I WOULD DEFINITELY BUY AGAIN FROM ANCIRA

My wife and I were able to walk away from the dealership with a clean 2016 Traverse. Their business was professional and we were able to meet at a price that was comfortable for us. Definitely would recommend them if you’re thinking about getting a vehicle that’s right for your family.

The service department and manager of this place is the rudest and most unhelpful person you can talk too. Talking back to my 80 year old mother and being rude while I listened on speakerphone. We will be buying our 5 company vehicles/trucks at another dealership and will be encouraging everyone to buy somewhere else. Ill never go or recommend anyone to this place. Thanks to the service department manager for making my mom cry and feeling helpless. Good job