It was a great experience they took care of me

My experience at this Midas location was excellent. I had taken my Golf to the Volkswagen dealership service center about a serious issue with my brakes, and after their service the issue was still not resolved even after going back twice for a recheck. I came to Midas and they discovered another problem with the calipers on my breaks that could have been dangerous. They explained everything to me in detail and were prompt and professional. Midas fixed the problem immediately and my brakes sound great! I am definitely going to Midas for all future repairs for brakes!

I went there for my oil change appointment and they told me that my car didnt have oil in it and that scared me, but the mechanic explained everything to me and the mechanic along with the rest of the staff did excellent with me and my car. I will be coming back to them from now and thank you for an outstanding job on my.

The prices were ridiculously too high, parts online were same fit, cost much, much, much, much cheaper. A pure rip off in part prices now days, but you get new parts, thats the deal. Services are good and their diagnosis check . 4100 for catalytic converter maxima in line 659.00 really yah!

The folks at Midas were all incredibly friendly and helpful. They really make you feel like they care about your vehicle as if it were there own. Additionally, the prices were fare and they even offer Uber rides free of charge if you need a ride to or from the shop.

Very fast and very helpful!

Great service! Knowledgeable and experienced staff.

The Durham store is the best! The staff is friendly, professional and efficient. This was my third visit to this store and the level of quality remains high. During my visit in the Fall of 2020 I was shown the wear indicators on my tires and told that within the next year I may want to consider purchasing new tires. I bought myself a Bday present of new tires, from Midas, in March. I took advantage of the buy three get one free. Great Deal!

Fast, thoughtful, and were able to fulfill all of my requests. Great place, will get oil changes here again.

Will try to take advantage of you and sell you repairs that you don’t need

No response from the dealer, left a voice mail to call me back and it never happened. There is no promotions for oil change and its ridiculously expensive

I have been coming here for a few years for routine oil changes on mine and my wifes cars. They staff are always friendly and attentive. They also do a good job of estimating the time it will take for a job.

Best shop around. Owner knows his stuff. Reasonable prices. Never better customer service. Appointments available. Friendly, knowledgeable employees.

Helpfulness service

Got a deal on an oil change that brought me here. It took a bit longer than I expected but I was please overall.

They employee was absolute amazing .They offer outstanding services. Note: Please take care the restroom , give a make over. Is no very nice need to used the restroom in that condition.

They dont even deserve a star at all. Worst place. I have ever been to. They said there was a oil leak but didnt say where and they changed the oil anyway. They told me about the oil leak after I paid for the oil change. I ended up having to go to the dealership. Customer service is awful. The owner is very rude. I have them on video and they dont know it. I could sue them. If I could upload the video I would. They are horrible. I wouldnt let my worst enemy to take their car there. All lives matter and I would never trust them again! Their work could cause accidents and possibly death. A poorly repaired auto is a danger to the people who drive it and others that share the same road or highway.

Used this place for years. Trustworthy people.

Took my truck to them for a muffler replacement. Arranged to be off work for the repair. Went in at the day and time of my appointment and they didn’t have my parts. I had been there prior for the diagnosis and they ordered the parts at that time. The Midas employee called the parts people and couldn’t figure out what happened. He asked me to come back the next day and I declined.It’s disappointing to have arranged this repair appointment to arrive and be told that they couldn’t do the job. If there was a problem I should have been contacted in advance to arrange another date/time. This is unacceptable customer service.

I have used this shop for a number of cars, foreign and domestic, over the years. Although I mostly used them for oil changes/tire rotation and state inspection, they have helped me in other areas as well. Always helpful and honest. I recommend them whenever someone needs a place to go.

Good place to service your vehicles. Dont need to worry about being charged for items you dont need. Lifetime warranty on some items.

Friendly and fast. Ive always had a good experience here and they do good, fast work overall. Straight shooters and I never feel like theyre gouging me for nickels and dimes.

Brought my car there in perfect condition to get oil changed and left with a damaged car that could not be used anymore. I bought a new vehicle and will never go there again. Because I cant force them to give video or facts I just let it go. I had a 98 Buick LeSabre.r reading these reviews..I see that my initial thoughts where spot on!🤑😤

I was very impressed with this business. Setting up the appointment online was easy and the staff were very polite and kept me informed on parts availability and time frames of work completion.

Go early if you dont have an appointment because they due get booked and busy fast. Great customer service and speedy repairs.

I would absolutely recommend this Midas to anyone! They guys there are great! I went in for my first time in January for an oil change. They told me all of the other issues with my car, but didnt pressure me in to fixing any of them. They told me timeliness for when I should get them fixed, but no pressure which is surprising since Im a 24 yr old from out of state. When I went back about 4 months later they remembered me. Mike, Robbie, and Jason are the absolute best!! Please give them a chance!

Worked with Manager and team. Great customer service. Fixed the problem by identify root cause. Definitely recommend.

Always a delightful crew to help get your vehicle serviced.

Went to have a simple oil change done around 7:45 am. I was told the technician was on the way. I waited until 9 am just to be told the technician was running late. The guy there was very Nonchalant. Didnt seem to even care that people have been sitting here waiting and no one has arrived! Its quite ridiculous to even be open when you cant get your staff to show up on time. Terrible customer service. I also asked for management info. I was told they dont give it out.

If I could give a negative star I would.. went in for a simple oil change and they cracked my thermostat housing. They refused to do anything about it by saying it was my fault. There had already been a small leak but damn after I left antifreeze was just gushing out and overheating my car.... NEVER AGAIN. I went from something so small (that hadn’t given me any issues beforehand) to something so big that it nearly destroyed my car and cost me hundreds of dollars 🤬😡😡

Stay away! I took my Jeep in to get the exhaust hangers re-welded as they had broken. (5min job at most) Service person said they could not re-weld the hangers because the tailpipe was to rusted. Service person stated in order for them to be able to repair the hangers I would have purchase a new section of tail pipe and quoted me a price of $275. Knowing what I was being told was NOT correct, I took it to a locally owned shop who re-welded the hangers for $40

My experience here was fantastic. They worked with me to find a creative solution (see details below), the price was extremely reasonable, and they allowed me under the engine to verify everything was done well.Details: an earlier fix that I had not inspected took out a flange from my exhaust system and left the system rigid. This caused the connection at the resonator to break causing a potential serious crash which I was entirely unaware of until a mechanic at performance Subaru pointed it out to me. The dealer ship is only allowed to make standard fixes and this one would easily run me over a grand as the entire exhaust system is considered a single part. Midas welcomed a non-standard fixed and was happy to go over potential options. We ended out taking out the resonator and replacing it with a pipe and flange which makes for a flexible and solid system.The mechanics and manager were open to my concerns and questions, suggested a fix that I am very happy with, and did all this at a very reasonable price. I will happily return.

The service at Midas has always been excellent! They are honest, hard working, and fast! Ive never had a negative experience at this location.

Very shaded and manager has an ego issue.

I was quoted $500.00 for front rotors and pads on my 4Runner to include installation. Also, this quote included a $30.00 discount. So, actually the job was $530.00!! Obviously, I thought this was ridicuously HIGH $$$! I went to Auto Zone and purchased lifetime rotors and pads for $106.00. I then proceeded to another shop around the corner and was given a quote of $115.00 for installation. Approx. thirty minutes later...I left with new lifetime pads/rotors installed for $230.00! Needless to say, Ill NEVER return to Midas,3606 Durham-Chapel Hill Blvd. Durham, NC 27707

No one likes to take their car to a mechanic not knowing if they are great or shady and try to tell you 6 things wrong with your car. I have had service at several Midas garages throughout the country and they are, for the most part, very good.I wanted to give a special shout-out to this Midas and the owner, Rajesh Sutariya. Had some issues the my Toyota Sienna, rear suspension and shocks. He showed my van while up on the racks and explained what may be the problem. He did not try to sell me anything, just pointed it out, and told me some options.I cant say enough of how well I was treated, and not charged for the time to test drive the car and isolate the issue.If this was done at a Toyota Dealership, I would be charged $85.00 ( I called) .Also a BIG Kudo to Chase, who handles the front office. Just a great guy who also gave me some suggestions. I would not hesitate to have them work on my car. Thanks Guys !!!

Stay a way from this place, I bought 4 tires from this place they charged me way too much compare to other places and gave me cheap tires! ( note when they changed my tire they broke two of my wheel atud lug nut, and they blame it on previous Auto shop and said it was already broken which was nottttt) long story short today I went there because I had a flat tire ( note this happend 3 times already and they keep puting air in it insted of giving me another tire because I have warranty on it) like always they just put air in it, and while they were doing that a nail from their shop goes to my other tire like a fresh nail and I told manager this is from your shop and he told me “get out of here” this is not from our shop you got it from somewhere else even tho my tire had warranty on it instead of fixing my problem they were offering me to buy another expensive/cheap tire! I am really disappointed!!!!! “warranty” means nothing in this place!! If you need more damage on your car and you want to spend more money then you are more than welcome to go to this shop!!

DO NOT USE MIDAS, find another company! I drove my car into Midas to have my oil changed, brake pads and rotors replaced. They were unable to complete the job appropriately and ended up costing me $2000 because they tried to use brute force on the car, breaking the ABS sensor ($100) and damaging the bearings (around $1000).My car has some rust issues. Midas called to inform me that they were unable to remove the brake rotors because of rust. Mike also noted that his mechanics tried using a rust remover and sledge hammer to force the rotors off. He told me that they were unable to get the rotors off. They informed me that in order to repair the vehicle they could buy used parts and replace everything. Upon hearing this I had the vehicle towed for a second opinion. I had it towed to Sport Durst Mazda down the road. Their mechanics informed me that brake rotors that are rusted to the car are actually a simple fix. During the process of fixing my car they asked me if I drove my car to Midas for repairs. I answered yes. They were puzzled by this because they informed me that my car was now undrivable, due to damage to the bearings.I did ask Midas for a refund which they told me that breaking my car was within the scope of their work and I was out of luck.

Service was once good here, but current management has driven the place into the ground.They have always had quirky rules (for example, a minimum fee to inspect brakes that is refunded if you get your brakes done there... even if you go in specifically requesting them to fix your brakes), but now they just seem to make up nonsense as they go.Took one car in for an oil change and tire rotation under their special which includes both services, but they wouldnt do the rotation unless I bought new shocks from them. They claimed my shocks were bad, showing the normal wear of my tires as evidence. My premium shocks were only 2 years old with maybe 25k miles, so it was not impossible that they were wearing - but not likely to be so worn to cause tire damage at that point. I told them to forget the rotation and just do the oil. I asked for a quote on tires on that visit and they were asking upwards of $800 for a set of low-quality knock-off brand tires! Their name-brand offerings were going for over a grand a set. For perspective, a couple weeks later I bought highly-rated tires right up the road from another reputable national company for under $700.I thought maybe it was just a bad day, so I brought my other car in for an oil change and rotation. Same story regarding allegedly bad shocks. Except this time, the car had new shocks. Whoops. They either just were too lazy to rotate tires, or they thought that they could steal an unwarranted service. Either way, I was not pleased.Since they were once very good, I brought my first vehicle in for a quick state inspection as a last try. They failed my vehicle! BUT! If I bought their muffler and tail pipe for over $600 I would pass. The alleged problem? A pencil eraser-sized hole at the top of the stainless steel muffler can. The hole was not corrosion - it was designed to be there to allow evaporation of water to escape. As another point of reference, a very reputable custom muffler and pipe for that vehicle (uninstalled) costs just under $700. The vehicle passed at another shop with no problem.This shop is exceptionally dishonest now. They state you need services that you do not need and they charge exceptionally high prices for low-quality parts.DO NOT GO HERE!!!!!!

Lovely place

Set up a appointment and canceled when I arrived. Thanks for the heads up even though I called hours in advance.

Had my car towed here for diagnosis of possible battery problem, shop chose to install a pricey battery and offered me no choice of battery. Called to inquire about charges and was told a 70 discount would be applied. At pick up time the discount was only 30 and owner claimed he never quoted us a 70 discount. Wont be returning with any business.

Brakes fixed but i left message about their still sqeaking and no one returned my call

Outstanding Service ! Two thumbs up

Outstanding customer service & repair.

The front desk guy is rude on the phone

Very good reliable service and good customer service

I like to change my oil and this place..

The cost of service has increased. Too expensive for oil change.

I have had multiple problems that they created only to have the manager hang up on me. Corporate call is next.

Very thorough but to get a oil change is to expensive

Good service.

Very friendly service