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Hendrick Chevrolet Buick GMC Southpoint
127 Kentington Dr, Durham, NC 27713, United States
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Hendrick Chevrolet Buick GMC Southpoint
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An
Review β„–1

Just had the best experience ever! Brian Henry helped walk me through my car buying process. He was very professional and knowledgeable about my new πŸš—. I highly recommend this dealership and salesman.

Ve
Review β„–2

I have purchased numerous cars from Hendrick Southpoint and always have an excellent experience. I’ve bought 3 cars from Brian Henry, he is extremely knowledgeable about the vehicle he is selling you, and never rushes you or engages with any other clients while he is working with you. I also like to shout out Reid White it’s always a pleasure speaking with him through the financial process!!

Mo
Review β„–3

Mike Bristol is the best!!!! We were greeted by this honest gentleman. He found out exactly what we wanted, how much we wanted to spend and in a matter of minutes we were test driving our new vehicle. Mike is so down to earth, it felt like we had known him for many years. All of the representatives within Hendrick Southpoint were truly customer focused. Overall we had an amazing experience thanks to Mike Bristol.

Li
Review β„–4

The staff are very friendly and helpful. They help keep you on track for when to have your vehicle serviced and when not to. The waiting area is clean and comfortable, with free bottled water and vending machines. I always have a good experience here.

De
Review β„–5

Jarvis is great. However, you had the car for two days and it was only done at the last minute. The front passenger seat was covered with items dumped from the holder between the seats. Coins, glasses etc. were strewn across the seat as was a car part I have no idea about. I usually have my car returned in lovely condition. This was a rush job to get it down by Friday. Not up to your usual standards.

Kr
Review β„–6

Worst dealership experience ever.I contacted this dealership to inquire about a 2021 Tahoe. They took my information and told me they would be in touch when something like I wanted came in. The next day, Before the sales department opened I got a call saying a Tahoe came in over night in the color and price range I was looking for. I very excitedly made an appointment and went to this dealership right away. It was disclosed to me by the salesperson over the phone that the vehicle was listed for a buying price of $63,390. When I got to the dealership and looked at the vehicle, the window sticker was listed at this price. When the finance manager came over to discuss numbers with me I was shocked to find additional undisclosed costs totaling $6,939! This was referred to as accessories that would be added to this vehicle that was not an option for the customer to decline. So the sales price of this vehicle was in fact $70,329. (Not the listed sticker price) When I asked about this additional amount I was told, β€œit’s disclosed on our website.” And by this I assume he meant the vehicle sales disclaimer of $699 which is in fine print on the website. When I asked the manager Dave Miller if he would mind showing me where this is disclosed on the vehicle, he couldn’t even be bothered to get up out of his chair.I have never experienced anything like this and hope to never again. Thousands of dollars in additional costs should be disclosed to the customer prior to ever discussing any numbers. My hope is that other customers are warned and do not experience this highly unfavorable issue.

Do
Review β„–7

This is the ABSOLUTE best place to purchase a vehicle! Not a single thing overlooked by this phenomenal staff at Hendrick GM. They made the entire process from start to finish completely seamless and from the first second on the lot, they make you feel like family. Special shout-out goes to Sales Associate Jamar Jackson (PLEASE PROMOTE HIM), Sales Manager Geoff Edwards, and Finance Manager Reid White. They make this place the best establishment for all your vehicle needs! This was the second purchase I’ve made from this group of awesome people and they 100% have my business for life!

Sa
Review β„–8

Mike Bristol was a great help when I went to the dealership to see a truck. He is great guy to talk to he helped me out with everything to make sure I got the truck I wanted. Overall satisfied with my visit.

Wi
Review β„–9

The service technicians were extremely helpful and friendly but then came the bill. I have an extended warranty with a $100.00 deductible. I was told that there was a starter problem and a bad negative battery cable. They also checked out the transmission and found no problems. I was told that there was no charge for checking the transmission because they found nothing wrong. I was told that I would have to pay for the battery cable because that was a maintenance issue and I would owe the $100.00 deductible and $30.00 for state inspection. The bill was $595.00. That means the battery cable was $465.00. I am stuck because I just bought a service contract and will have to go back 5 more times for service but other than that, you will not see me at any dealership that has the name Hendricks.

Ka
Review β„–10

Found a great family car that we plan to have for years to come. Process was great with Brian Henry, he answered all of our questions and was patient with us through our buying process. We look forward to working with him and the dealership again in the future.

Co
Review β„–11

Wonderful experience. I bought an Equinox from home. Jordan Davis was my client advisor. He led me through the process with patience and humor, answered every question and promptly sent me information needed to complete my purchase. Then he and Art delivered the vehicle to my residence. It was the best car-buying experience Ive had. Jordan has since contacted me and encouraged me to call with any questions about the vehicle. Hes the best!

Vi
Review β„–12

From working with John Wayne to perfect my build to Geoff Edwards keeping us advised on order & delivery status was above & beyond. David Mosley did a great job going over the car and all the features available. He set up phone pairing and Onstar. Our F& I Matt Cole was prompt & professional and to top it all off the GM Cameron personally congratulated me. One of the best purchase experiences I have ever made. Thank you Hendrick Chevrolet Southpoint for a great order and purchase experience! I really like the car, the staff, everything was perfect!

P.
Review β„–13

Eric is truly amazing! I’ve been purchasing cars and or visiting the service department at Rick Hendrick Southpoint Automall for about 6 years and I’d have to say that my experiences for the most part have all been very good. However, if and or when there was an issue with my car or service appointment Eric has always stepped in, assisted, and taken care of whatever the issue may have been. He is very personable, polite and his customer service is definitely top tier! Honestly, he’s the reason why I continue to visit the auto mall and the reason why I trust them with servicing my vehicle. If considering purchasing a new car and or if you ever experience an issue, please ask to speak to Eric and I guarantee you’ll be very well taken care.Eric,Thank you for all of your help/assistance and courtesy! I’ll be sure to stop by as soon as I’m able to purchase that truck from you!

fe
Review β„–14

If I could put 0 stars I would! People beware of this dealership! They have shady ways. A friend purchased a vehicle from there 6 months ago, recently stated having problems, cooling fan being one of the issues. Had it looked at, at another dealership only to find out they sold her a branded title. Entire undercarriage is rusted. They claim they wouldn’t have sold her a branded title, but they did. Have no intentions on doing any repairs with the rust. Ladies take a man, mechanic, or somebody. They will prey on us and sell you an overpriced P.O.S!

Br
Review β„–15

Mike & Jason at Hendrick are phenomenal. Great people with genuine care for their customers. In fact it’s the reason I selected this dealership at all. Would highly recommend.

Ju
Review β„–16

Mike Bristol is the best car salesman I have ever dealt with. Mike went out of his way to ensure we were happy with our car, he even came into work on his day off to fit our schedule. Our car wasn’t ready the day we bought it and Mike even volunteered to drive it to our house when it’s ready. Buying a car from Hendrick’s was truly a great experience thanks to Mike and his associates.

Tr
Review β„–17

Austin Strickland and Eric Foster are amazing. We were in a pinch because one of our K-9 police cars was down. This is a critical vehicle because we only have 3 of them. Austin and Eric took care of it very quickly. We appreciated everything they did for us. As a side note I switched to this location based on my previous experience with Austin and will be sending all of our vehicles to him in the future.

K.
Review β„–18

Eric Foster is the only service rep I trust with all my vehicles. I have been with him for over 8 years have never had a bad experience. He treats every person like they are the only customer he has. He is exceptional at making sure all needs are met and goes above and beyond to ensure superior customer service. You will not be disappointed when working with him. He will make sure you are taken care of!!!

Ke
Review β„–19

I just recently purchased a new Chevy Traverse from Jordan Davis. What an impeccable and bright young man. This was my first time buying a new vehicle and he really streamlined the process and made it a breeze. I will always recommend Jordan Davis to my family and friends. You can genuinely tell that he was truly interested in making sure I went home in what I wanted; not just another sale for him. Thanks for the experience, Jordan.

Ch
Review β„–20

I had the most wonderful experience with Hendrick at Southpoint. Specifically the customer service offered by Jordan Davis was outstanding!! He is patient, knowledgeable, super detailed, responsive, a good communicator, and kind. He didn’t rush the process and was very thorough with helping me purchase my new car. Thank you so much Jordan for making this such a smooth process!!!

Br
Review β„–21

First off, talk about amazing customer service. I’ve been to a couple of dealerships before I came to this one. As soon as I walked into this dealership I got a warm welcome from an enthusiastic gentleman Robin. He helped me pick out the right vehicle for my family and I. I couldn’t have been more happier getting help and some advices on what vehicles he recommended. If you are looking for a new vehicle at this location look for Robin!!!! He will not stir you to the wrong direction. Thank you once again!

Vi
Review β„–22

Came in looking for a vehicle today Mike Bristol assisted me in identifying the exact vehicle to meet my needs. Highly recommended if your looking for and outstanding experience.

Ta
Review β„–23

I worked with Jarvis King and he has been phenomenal! Even when I had to bring my car back in 2 days later, they were able to fit me in without making another appointment weeks later! So, yes definitely bring your car here. They have been great!

jo
Review β„–24

Great experience with all persons that helped with our purchasing process. They were all exceptional and we would definitely do business with Hendrick again.

rh
Review β„–25

The service staff at Hendrick Southpoint is amazing! They answered all my questions, and made the entire experience so pleasant. The professionalism and courtesy of everyone I encountered far exceeded my expectations. The facilities are amazing. I highly recommend them.This is truly the best dealership I have ever done business with!

Ma
Review β„–26

I was very happy with the people that helped me when I was looking for a new car. I was happy that they had just the color I was looking for.All the people I had to work with were very accomodationg to me and my family.I only had one problem. I wasnt familiar with that jump drive and had to call in to get the information about my purchase and also my trade in. Everyone involved with this transaction was very accomodating and helpful.

Kr
Review β„–27

My husband and I just bought a GMC Acadia from Jordan Davis, he was the BEST. I have bought numerous vehicles and this was one of the best buying experiences we have had. Jordan was super polite, professional, and knew exactly what needed to be done. All of the staff we encountered here were very friendly and helpful. They gave a fair trade value on my vehicle and the price of the new one was right on target. I can not thank the staff and Jordan enough for helping us out!

ch
Review β„–28

First service experience with this dealership, outstanding staff, pointing out to Robin who took absolute care of me, Robin was extremely easy to approach and showed well mannered as well as professionalism. Very passionate in helping myself and others to his full potential. His work ethics definitely far exceeded my expectations. Highly recommend Hendrick Chevrolet Buick in Southpoint. P.S. Ask about Robin!

Ge
Review β„–29

I was an out of town purchaser. Purchasing a 2015 Corvette and Luke really worked to get my business. The car was checked out and needed a part but it was on back order. With his assistance I determined that this was the car that I wanted. Exactly what I was looking for. Luke and the finance guy Michael were awesome to work with. We had everything completed down to the last detail. They were up front about all options that I had in purchasing the car. Luke went over the car with me so that I understood what the options were. It could not have been a better experience.

Sc
Review β„–30

Cameron Singleton, Jason Jackson, and Jordan Davis were a wonderful team to work with.Abdul Aldanab was also very professional, courteous and thorough.

Ph
Review β„–31

I think the service people were great. They were polite, professional, and helpful. But, the waiting area was like a hospital. Nowhere for a private phone call or video call. Loud music in the common areas. There was no coffee available. Just not conducive to someone who needs to do a little business while waiting. A nice person at the front desk let me use a salespersons office for a business conference call I had to do, so that was great.

Co
Review β„–32

Mike Bristol worked wonders in helping me get into a brand new Buick! I absolutely love it!

al
Review β„–33

Mike Bristol took real good care of me! Over the course of 3-4 days he found a car that I love, worked out a trade and helped with financial questions. Thanks Mr Bristol, I enjoyed getting to know you!

Da
Review β„–34

Recently purchased a new Chevy Traverse from Jordan Davis at the Southpoint location! Jordan was an amazing sales associate, he truly made the car buying process simple. This was my first time purchasing a new vehicle and Jordan made sure I understood exactly what I was getting with my purchase. In addition to this, Jordan ensured that my budget was met and did not try to upscale me at any point, truly making this a comfortable purchase. Highly reccomend!

El
Review β„–35

Went in this morning to see if my daughter would qualify for a car on her own. Sales person Jordan Davis said he would try to make it happen. He did more than that. She got a car in her name, the process was not longHe was great with making sure we were comfortable while she completed the process.

Ma
Review β„–36

Iry took very good care of me and my car. Hes very professional and great at follow up and follow through.

Jo
Review β„–37

Trevor Pleasant has been amazing to work with to find a vehicle for my needs. He is very responsive and answers all questions thrown at him. The whole team is great there, would highly recommend the team here to buy from.

Pr
Review β„–38

Great services! Got an oil change and tires rotated fast and safe😷 Bought and new SUV in 2019 car- salesman and GM financial dont give us our 50.00 for test driving. We still bought the Buick encore for 32.000 Great Car.

Da
Review β„–39

This was my first experience with Hendrick Southpoint. I was very impressed with Robin he definitely met and exceeded my standards. He was very professional and respectful during my entire process his knowledge and communication skills made everything flow very easy… I highly recommend everyone to request to work with RobinπŸ‘πŸΎπŸ‘πŸΎ

Da
Review β„–40

As always, very professionally service and advice. I trust them completely with our vehicles!

Me
Review β„–41

I bought a brand new blazer from the Chevrolet in 2019. We were sold a lifetime maintenance package where we get free oil changes for the life of the vehicle. We agreed to this because of how much we travel during the holidays. We were told we could go to ANY Chevy or even Hendricks service center for our car. Today we finally had to go to another service center than our usually because appointments were book until the 9th. We went to the capital blvd location and was told that they don’t honor that package. They charged us $87 for an oil change. What???? We could have went to a jiffy lube down the street and paid a lot less. We drove out here to make sure we could use our oil deal and to keep loyal to the dealership. She then told us we’re lucky that was it, it would have been more the further out we drive which don’t make any sense. I don’t know which location lied to us, the south point location when they sold us this package because the whole point was we could use this offer in ANOTHER state, but the capital blvd location said they are too far for us to use this? Or that they don’t honor at all. I’m sure but this will be the last time I deal with Chevy. The customer service at the south point location is always amazing and it really sucks that this other location ruined this whole experience. The customer service doesn’t overshadow the fact we were told one thing and had to spend more money. I feel ripped off and tricked into spending hundreds more than what I needed.

Ch
Review β„–42

Brian Henry was very professional, polite, and knowledgeable of the vehicle and purchasing process. He did not pressure or rush me into any decision I was uncomfortable with. I would recommend this dealership and Brian Henry over ans over again!

Ma
Review β„–43

Mr. Goolsby was extremely personable and patient and allowed me to make my decision. I felt that he was honest with any questions I had. The entire Team was very respectful and prompt. Best experience I have ever had purchasing a vehicle.

Br
Review β„–44

I have been going to Chevy since I bought my jeep. Anytime I needed something looked at Eric has went over and beyond my expectations. He takes the time to explain everything and makes sure you understand. He has helped me since the first time I had to bring my jeep in and I will not let anyone else help me, i go straight to his desk. He goes over and beyond every time.

Yv
Review β„–45

Everyone is always pleasant when you walk in and when you walk out. Excellent customer service.

Jo
Review β„–46

Everyone I worked with was nice and accommodating making the car-buying process quick and easy. I came from Charlotte to buy a Corvette that was extremely difficult to find, but Im happy that I found it and that Hendrick Southpoint was willing to work with me. This marks the 5th vehicle Ive bought from Hendrick over the last several years and Im sure it wont be the last. Thanks!

ap
Review β„–47

The entire staff here was extremely helpful and professional. They went out of their way to ensure we had a positive buying experience, and exceeded my expectations. Antwuan Elliot worked with us to see that everything was taken care of to our satisfaction from start to finish. Would definitely recommend to anyone.

He
Review β„–48

Service advisor Iry was pleasant, professional, and responsive. Service department pricing seems approximately 35% high relative to the market rates of the OEM parts from Advance Auto and Auto Zone as well as for the Labor time to do the job from You Tube. The original problem was fixed in a timely manner. However, the criticality of the imminent failure possibility of the engine oil leaks from the pressure sensor and oil cooler lines was not properly diagnosed and forecast. This resulted in the need to return the vehicle for these repairs after approximately 50 miles of driving. Again the Service Advisor, Iry, was very helpful and worked hard to expedite the parts delivery and prioritization of the repair the the shop.

Ro
Review β„–49

I had a wonderful experience at rick hendrick chevy. Mike bristol was wonderful to work with and excellent with everything.

Jt
Review β„–50

Scheduled service 2 weeks in advance, dropped my business truck off Wednesday for service. Was told by the coordinator I would get a call when ready, 1 day, 2 days at the latest. Called Friday to make sure everything was on schedule and was informed that work had not even begun. I’m planning my business schedule based on the communication I receive from Hendricks. Losing money now.They tell me there is nothing they can do No courtesy vehicles available, no timetable of when my work would start, no offer of a discount. Only that I was in queue. I will be picking my truck up tomorrow with three outstanding recalls and no timetable for completion in sight.Disappointed in this organization to say the least.

Re
Review β„–51

I had an amazing experience purchasing a car from Jordan Davis! He took great care of my husband and I. He made us feel comfortable throughout the entire process and made sure all our needs were met! The finance manager Arthur Moore was phenomenal as well! This has been the best car buying experience Ive ever had!

An
Review β„–52

Courteous, friendly, prompt, flexible, acted like they cared about my service, reasonable price.

MR
Review β„–53

Treyton jaket has been the best customer service technician i have had. I am a single mother and have two chevys and he has helped me diagnose them and get all my repairs done. Everyone is like a family working together including the service manager austin strickland and matt mann. They are honest and personable and i feel confident that i am not being taken advantage of. I will definitely be back to service all of my cars

Ke
Review β„–54

Jordan Davis was an excellent salesman. He’s very attentive, showed me cars that clearly understood what I was looking for in a new ride! I’ll be back to purchase soon-excellent customer service.

Te
Review β„–55

It was good I got the car I wanted and I would go back to get another car from there

Co
Review β„–56

Dealt with Mike Bristol and was very helpful. I NEVER buy on the first visit, and shop around at different dealerships. After we talked about my preferences and needs he matched up the truck for me extremely well, and made me aware of options, packages and accessories that would meet my needs.

St
Review β„–57

Brian Henry was wonderful to work with! He was a low pressure salesman who was very knowledgeable and genuine. The whole car buying experience is usually painful but this dealership and salesman made it very pleasant! I highly recommend!

Ca
Review β„–58

This was my first experience with service at Hendrick Southpoint. I was very impressed with the service staff at Hendrick Chevy. Robin, who setup my service, was very courteous and helpful during the entire process. His professionalism, attention to detail and communication skills made it a seamless process. Thank you!

Jo
Review β„–59

The transaction went smoothly. The salesman Mike Bristol was very knowledgeable of the business. I felt comfortable and valued as a customer.Thanks againJohn Mosley

Ti
Review β„–60

Came in for PM service, got me in an out in about an hour. Everyone friendly and courteous.

Se
Review β„–61

Dalton Whitt was an amazing salesman, young kid but definitely has a bright future if he continues to work at it. Knew what he was talking about and is very knowledgeable about his lot. Definitely will recommend to others.

Ni
Review β„–62

I bring in my Cadillac to get serviced with Eric Foster on the Chevy side.He makes me aware of everything that is going on with my vehicle and keeps me updated the whole time! EVERYONE make sure you ask for Eric he is Great!!! No complaints here.

Ed
Review β„–63

The whole experience was fantastic. I could not ask for any more. Micheal was awesome!! I appreciate Camerons guidance on what was the best fit for me. The finance guys were awesome. Great Team!!!!

Ja
Review β„–64

We had a great experience working with Micheal Burnett purchasing our Yukon! Everything went very smooth and huge thanks to finance and sales managers as well we didn’t leave the dealership till 10pm even though they closed at 8 they took care of us and made sure we drove our car home that night! Thank you guys for everything and I would recommend 10/10

Te
Review β„–65

Appointment was scheduled several weeks out. Would have liked to have taken care of the airbags sooner. However, that said, the service once at the dealership was much faster than anticipated. Service writer was pleasant and efficient. Experience at the dealership was excellent.

Re
Review β„–66

Great Experience! All around service from start to finish went above beyond my expectations. Robin, Jerry and staff were incredible.

La
Review β„–67

I’ve been having my vehicle serviced at Hendrick Chevrolet in Durham for years and Eric has always taken the best care of my vehicle and me! My son has severe special needs and he is always incredibly accommodating of our circumstances and time limitations. He goes above and beyond each and every time and I’m incredibly grateful!

Sa
Review β„–68

My experience visiting here was a very pleasant and informative one. When greeted by Stephanie Cruz her politeness and warm bubbly personality was awesome. Though unable to purchase at this time, she was patient and helpful. Thank you Hendricks for having great staff such as Stephanie.

ro
Review β„–69

Went in a couple of days ago for repairs and was approached by a knowledgeable salesman Mr. Brian Henry. My husband and I were not shopping for cars, especially in this climate. However during our visit he showed us a couple of options on the lot. He wasnt pushy like other salesmen, he only gave me facts surrounding the vehicle. I didnt know I needed a new car until my visit but I guess I do, I will be back.

De
Review β„–70

About 4 years ago I brought in my old Buick because it was making a shrill scraping noise on bumps after I was rear ended. After having the car for days they claimed they couldnt reproduce the issue. I ended up having to insist on driving it with a tech riding along, and within seconds of leaving the service center they heard the noise. They claimed they knew what it was, they made repairs, I paid, and got my car back. They were wrong, the noise was still occurring. I took it to an independent shop which immediately identified that the control arm bushing had been knocked out in the impact. They were confused as to how this would be missed as they should be checked during any safety inspection. I agree.Fast forward to now. Last week I made an appointment for my new Buick to receive repairs. I dropped my car off 5 days ago at my scheduled appoint time. As of yet they still have not had a tech look at the vehicle. When trying to get an answer as to why, they could not give one.I will not be bringing any vehicle to their service center again. They botch repairs/safety inspections and do not respect the schedules of their clients.

Da
Review β„–71

I made my appointment online for 2 recalls for my vehicle. Shortly after making the appointment, I was called to confirm the details, and they let me know they were working to make sure the parts were getting ordered for both recalls.From the moment I arrived at the dealership, I was treated with a sense of appreciation (even though I was just getting safety recalls for a 10 year old vehicle). The service porter greeted me and gave me some simple instructions, and my service writer took great care of me when dropping off and picking up my vehicle. I could not have asked for a better experience.I worked for Hendrick for 10 years, it is nice to see that standard still held very high, with excellent customer service from start to finish.

Ka
Review β„–72

I was out looking for a car something not to expensive but just browsing a few option and came across this dealership! Mr. (Brian) Henry was such an awesome help with his time and knowledge! His willingness to help me find exactly what I was looking for was so appreciated!!! I definitely will be shopping with him!

Wi
Review β„–73

The whole sales team was amazing. They took the time to listen to what we wanted and found the perfect vehicle. A huge thank you to Thomas Hunt for all he did. We will definitely be back for future buys.

Ah
Review β„–74

Art Moore help us locate a purchase a Mercedes last year. He was friendly and personable without being pushy. He was transparent with pricing and took the time to call around to find the best deal for the features we wanted. This is the second time weve used him to help us purchase a car and we will do so again!

NB
Review β„–75

Thanks to Mike Bristol for a great car buying experience, Hendricks Chevrolet Southpoint. Very professional and courteous. Car buying made easy.

Ma
Review β„–76

The wait was longer that expected for an oil change. I had to ask for a status update. After leaving I received an error message β€œtire monitor system” . When I called, I was told I have to schedule a new appointment and the earliest is 2 weeks out. This is something that the service center did and now I am kinda out of a cat because I don’t know if it’s safe to drive.

Jo
Review β„–77

The experience was easy. Brian helped us tremendously.

Do
Review β„–78

We had the pleasure of working with both Mike Mitchell and Brian Henry. Both were wonderful! We were in the process of buying a home so we could not make any large purchases until closing. They were patient with us, answered any questions and made sure we got the right vehicle for our budget. I would highly recommend asking for either of them!

Mi
Review β„–79

I had an 8am appointment scheduled for a simple oil change and check engine light diagnostic. 3 hours later the oil change was done but it would be another hour before they could even look at the check engine light let alone fix anything that was wrong.No updates throughout the process either.Will definitely be going elsewhere for any service needs.

Je
Review β„–80

I bought a vehicle in January. I had some issues with the salesperson not following up on a couple of things that he said he would which was frustrating. But within 2 weeks the backup camera went out and I still had not gotten the second fob I had been waiting on, despite continually following up. At that point I’d had enough. I bypassed my salesperson and went back into the dealership and spoke to someone else who set me up with Eric Foster in service to resolve the issues with the camera, get the fob I was waiting on, and change the oil (which had also not been done before the sale). Eric is one of the BEST customer service professionals I’ve ever worked with. He got all of the initial issues resolved, made sure I had a loaner while mine was in for service, and went above and beyond to keep me updated throughout the process. While the sales experience was not ideal (nor is it ideal to already have to have had it in for issues outside of routine maintenance a couple of times), Eric continues to be the reason I trust my car with Hendrick and am giving them a good review.TL:DR sales experience wasn’t great but Eric Foster in service is exceptional and if you need anything from Hendrick service, he’s the guy to talk to.

Ki
Review β„–81

Never again will I ever step foot in this dealership. My husband and I went in to purchase a GMC Yukon and were told that we could not purchase the vehicle unless we paid the fee to have black rims & a clear protectant coat put on the vehicle which was a total of $10,000. They said the general manager was doing this to all incoming vehicles in order to β€œkeep the lights on” due to the shortage of vehicles and that β€œpeople were paying it”. They would not even work the deal. Need I mention that this would have been a cash deal for them? Some customers do not prefer black wheels. The salesman and the sales manager didn’t seem to care whether we bought or not. We will definitely be taking our business elsewhere, at least somewhere that is not rude & that we feel will earn our business. Worst dealership ever!

Da
Review β„–82

I worked with Mike, Steven and Reid on purchasing a used truck. I actually had a deposit at another dealership but had to wait due to a missing title. During that time, I saw Hendrick Chevy/GM add a Toyota Tundra to their inventory.I had nothing to lose so I messaged them and they promptly got back to me with the details of the car. I explained my situation, what my trade was appraised at, and if they can make it work based on that. Steven pretty much told me hed get back to me and see how they could help me out. I was astonished how diligently he worked on massaging the numbers, even giving me more for my trade. I decided to in and finalize the deal.Next up was Mike Rose - Mike was my salesman and he went above and beyond to make me feel welcome and take me for a test drive. One of the best experience Ive had. Super nice guy and a straight shooter. Even after the sale, he made sure I received a back up key and checked in with me to make sure I was happy with my purchase. Cant recommend him enough.Reid was my finance manager, and again, nothing but praise. I was in and out of the finance office within 15 minutes tops.Overall, one of the best car buying experience Ive ever had and I am sure to be back when my wife is looking for a new vehicle.

Ja
Review β„–83

This was my second time purchasing from Hendrick Southpoint. Both experiences were great. Everyone was polite and Antwan provided great customer service and was very helpful and transparent with all my questions.

Na
Review β„–84

Thank you so much for an awesome experience!! Brian Henry asked me all the right questions to find what I wanted and dealt with all of my million questions with the utmost professionalism!! His work ethic is pretty amazing!! Thanks again for a great experience πŸ‘πŸ½πŸ‘πŸ½

Ka
Review β„–85

Very prompt and courteous. I was pleased with the explanation of service and the quick turn around of picking my vehicle up after completion.

Ji
Review β„–86

This was my first experience with GMC service with Hendrick at Southpoint. I must say, I was very impressed with the service staff at Hendrick GMC. Samantha who setup my service was very courteous and helpful in setting up my vehicle for service. Her professionalism during the process and communication skills are an asset for the Hendrick GMC service Dept.Jim R.

La
Review β„–87

My experience was wonderful at Hendrick Southpoint! I worked with Brian Henry in search of a truck for my husband. He provided stellar customer service, follow-up and most importantly, honesty to ensure we would get exactly what we were looking for. Thanks, Brian! Looking forward to working with you again in the future.

Sh
Review β„–88

I walked into Hendricks at southpoint and Jordan Davis walked right up to me. I wasnt even there for a minute. He helped me so much with the car buying process and walked me through everything. I really appreciate him and all his help. If you need a car go to Hendricks and ask for Jordan Davis

Lo
Review β„–89

I HAD A RECALL ON MY 2009 SUBURBAN PASSENGER AIR BAG. I MY SUV AT THE DEALERSHIP AND RECEIVED A CALL IN A VERY REASONAL TIME.

Ya
Review β„–90

No hassle! Brian did an awesome job explaining everything to me and getting me approved for the vehicle that I really wanted! Come see him and he will do you right!

Ti
Review β„–91

I came in, not knowing what I wanted and Mr. Jordan Davis really helped me out. Such a great, witty and bright young man. I will definitely recommend him to my friends and family.

To
Review β„–92

I bought a car from Jordan Davis and he was absolutely great! All questions answered and he had an amazing sense of humor! What a guy!

Da
Review β„–93

My husband and I bought both of our Buick Encores here! They are helpful and took great care of us! The service department is great as well! Rodney Spencer and DJ Harris have done a superb job keeping our cars in order.

Li
Review β„–94

Purchased from another local Chevrolet dealership last month. Tahoe needed repair work, but other dealerships service insisted nothing was wrong. Thank you Eric for getting it in so quickly! Repaired and ready for roadtrip as promised! Thanks Eric!

Jo
Review β„–95

The service dept was professional and committed to solving my issue. Absolute top drawer team!

Ja
Review β„–96

Work with Jordan Davis he was great worked with us through looking and pricing a Tahoe for a future purchase and made us feel comfortable and ready for the next step in our process

Ki
Review β„–97

I just bought a new (used) van from this Hendrick location. The vehicle is wonderful, and were even able to use a Hendrick location closer to our home for the regular oil changes! Trevor was an excellent salesman & always forthcoming with his answers.

Mi
Review β„–98

Stephany took time to listen to my situation and what I needed. She was understanding, funny, and truly connected with me. Made it a great experience.

Ab
Review β„–99

Hakeem was an excellent salesperson and a great help, especially for someone who’s from out of town. He made the process very easy for me and helped me understand everything and answered all my questions. He’s one of the most enthusiastic salespeople i’ve dealt with and it was a pleasure to get my vehicle from him.

Ch
Review β„–100

My wife and I are very happy with our purchase from Hendrick Chevrolet GMC.the staff is very friendly and inviting.Thomas Hunt was our salesman and worked with us to find a vehicle to suit our family needs.i would recommend Hendrick Chevrolet GMC to anyone looking for a good deal on a quality new or used vehicle in Raleigh/Durham and surrounding areas.

Information
100 Photos
100 Comments
4.2 Rating
  • Address:127 Kentington Dr, Durham, NC 27713, United States
  • Site:https://www.hendrickgmsouthpoint.com/?utm_source=weblistings&utm_medium=organic&utm_campaign=hendricklocallistings
  • Phone:+1 919-888-4896
Categories
  • Auto body shop
  • Chevrolet dealer
  • Auto broker
  • Auto parts store
  • Auto repair shop
  • Car accessories store
  • Car dealer
  • Car repair and maintenance
  • Tire shop
  • Used car dealer
Working hours
  • Monday:7:30AM–8PM
  • Tuesday:7:30AM–8PM
  • Wednesday:Closed
  • Thursday:7:30AM–8PM
  • Friday:7:30AM–8PM
  • Saturday:7:30AM–8PM
  • Sunday:7:30AM–8PM
Offerings
  • Car rental:Yes
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
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