I am convinced that every review other than a 1 star is fake. Every single experience I have had with this place over the past 3 years has been horrible. I swear I’m on a prank show every time I call them, like there’s no way a lady this rude is running the counter. It’s actually embarrassing.

Let me start off by saying that the only person that was nice was Scott. The ladies over the phone had little to no customer service experience. I was told and confirmed multiple times there was a grey seat for my car. Upon arrival, conversation was short and she just threw the part onto the curb and asked for payment. I went out to inspect the seat and it was not only the wrong color, but dirtier than a junk yard part should be. The person I was with didn’t even want to touch it! So not only was it the wrong color but the part should’ve been trashed from day one! This is not how a business should be ran, even for a junk yard!

Great place to get used car and truck parts, the employees here are really super nice and know what theyre doing.

LESS THAN ONE STAR! HORRIBLE CUSTOMER SERVICE. Drove over 3.5 hours ONE WAY to get part after I was told it would be ready! (Called 3 days ago) Part was not off and ready to go nor would they let me even go and inspect it. Office staff are RUDE, UNPROFESSIONAL and we will not bother with this place again!!!! BUYER BEWARE

Great inventory and amazing prices! Staff is the friendliest and so helpful. Called on a Thursday from Urbandale about fender - staff member was coming to Des Moines so personally delivered part to my house on Saturday! I will be calling them first for all my used car parts!

Its a decent place to go to when you need a part and they have reasonable rates

If by some miracle they do have your part be prepared to pay about 80% what it would cost new. They seem super inconvenienced by having to provide customer service. Or maybe they just hate talking to people. Im not saying anything here that everyone else doesnt already know.

Started out with chatting with a nice woman about parts foe my Jeep, called to make my request/purchase, and they fulfilled my order very quickly.

Called for engine? Had none i needed. Must be real Junk Yard

Great customer service! Lois was very helpful.

LOIS is fabulous to work with. I ordered $1700 in air bags and had a courier pick them up. Everything went smoothly before and after the sale.

Best pricing and quality items since 2001 when I moved to the area

Very helpful pleasant staff

A great place to get parts, staff is friendly and if they got it they will get it. They have a new employee there, Duane; he is super outgoing and will get your parts for you quick and damage-free. It was a real pleasure to get parts and ride along with him I highly recommend this place for everyone who wants to get parts at cheaper than new price.

Had the parts I needed, decent price.

Way over priced on used parts and dont pay much for old cars. Id rather scrap it then give to them at scrap price so they make all the money selling your parts. Its junk scrap.when you have it and its gold if they have it. People have know personality when dealing with them. They act like your just wasting their time.

Best place to get used parts for any vehicle. They know what they have, so call ahead and ask, if not on hand, will get within a few days.

Absolutely terrible service. The girls there always act like theyre on their rag. Always have attitude, especially when I returned a battery I bought last week, with a one month warranty. The battery had a sticker from 2010. Gave me attitude about returning it. S*** service and they price their used parts, like theyre new. Good luck with business, cause you lost mine.

Service is quick and professional. They people at the counter have extensive knowledge on parts. Inventory tracking is good as the part was found in the system within a few minutes. Parts are in the condition you would expect moderately used parts in. Problem: used parts I was after were 75-85% the cost of a new part with a warranty. I will definitely exhaust my options before returning here.

Just didnt feel like they wanted to help with parts or questions.

Price was okay presentation of the rear axle was not the greatest there were some parts damaged when they remove the part service was quick just need to take more care when removing certain parts

Bought an inner wheel fender for our Taurus here for $20. Online theyre going for over $100! Wowzers! Worth the beautiful hour drive for us to go here instead😁

Best junkyard. They always save me money. Always has the parts in stock. Just bought a battery from there a few days ago. Yall saved me once again. Thank you 😊

A lot cheaper than the salvage yard in cr. Also, the staff is so much better.

I searched on their website for a specific part. Called ahead and confirmed they had it in stock. Went in later that day and met a rather rude employee. After explaining what I needed I waited 15 minutes for her to bring me a part that wasnt at all what I asked for. She was even ruder after I pointed this out and I had to wait a good 25 minutes until they got me the part I asked for originally. The part works and it was reasonably priced but honestly Im going eBay next time. Customer service here is awful. Honestly just go to the advance auto parts which is near by or go online.

What a bunch of rip-off artists bought 2 used tires on 8-31-16 big hole in one.plus the guy who i described they say doesnt work there.would not take tires back.wrong size and big hole in it.Jodi the girl who answered phone said would not take them back after just picking them up under 1 hour before.with a receipt! would never go there again.heard stories about how people were not treated right at north end now after 16yrs of going there for used parts got to experience it first hand.buissness owner myself with over 30 yrs under my belt.never would treat a customer that way.big deal one customer right,but this one has a client base of thousands time to spread the word.bye bye north end never again!

Always have the parts I needed for my car...Nate Rubio in Savannah,IL referred me there. I can call ahead and order parts or walk in and wait for them to obtain part. Very fair prices & courteous. Thank you.

Junkyard business with junkyard customer service. I came in to ask about a rim. Not sure if the gentlemen at the front desk was on phone, so I quietly waited. After waiting politely, he finally said WHAT DO YOU NEED, then proceeded to rudely insult our intelligence. Their prices arent worth interacting with them. Pass.

They had the rims I needed and fetched them promptly so I could quickly checkout.

Good place to go get used parts that u need for cars trucks and the prices are the best prices around 👍

Bought an engine from them over a year ago and it still running great in my truck I think their prices are really reasonable

Awesome place... Saved me a ton of money on a used transmission.. called ahead and gave them my credit card number and they pulled the part and called me.

So here’s my experience; Walked into the place, asked the lady for a part. She walked over to the walkie talkie, asked for customer assistance. So in my mind, I thought “oh. Ok. Someone will come out in 5-10 minutes”. Nope! Stood there at the counter for a good 25-30 minutes. Nobody said a word to me as to what was going on. All of the employees sitting around just sat there and stared at me. No word if someone was coming or not. Not even a “you can take a seat and someone will be right with you”. So finally 25-30 minutes passed without another word said and i walked out. 3 people at the counter and 2 “mechanics” sitting behind me. 2 3 minute phone calls and that was that. Never ever again would i ever go there, not even if they had the last part i needed on earth. Completely rude and terrible customer service. Absolutely 0 stars.

Helpful people and reasonable prices. Its nice that they have their inventory online

The ladies here at the front desk are very helpful and knowledgeable in the guys that get your parts for you are very informative and friendly.

Called North End this morning looking for a part. The female working the phone treated me like I was an idiot. Apparently when you call you have to have every detail and they can’t help you with anything inless you’re a car expert. I realize it’s auto salvage but customer service is still a huge deal!

A great place to buy parts for your older hunk of junk. They seem to have one of everything.

Went there for parts for my Traverse... Had what I needed at a good price...Thanks for the great parts and service.

My phone asked me to post a rating, so this is it.

The ladies at the counter were very nice and knew their stuff

They have me a smaller battery than what was needed in my car

Resonable and in a pinch is a lifesaver!

Serving the needs of the greater tri state area with fast friendly and honest service I

If your in a jam these the people that may have what you need in Dubuque. Prices are not competitive so if you can wait just order ner online its about the same price of their old parts.Bought a Hub here once did not come with abs sensor and thats the reason why I needed it. Never a pleasant or even okay trip to this place.

Very friendly and professional place. Excellent customer service

Great selection of parts for a reasonable price

Very knowledgeable and friendly staff

Customer service is horrible every time Ive ever been here. One time I bought a part and ended up not needing it, they told me I couldnt return it. I offered to use the money I would have gotten back to buy a battery instead and they were even more rude. This is a place I will tell my friends to stay away from.

Pretty large selection, reasonable prices.

I really love this place I would go again for all my parts

Always had good luck finding parts.

Always happy with the parts and service...

The ladie behind counter very disrespectful i can buy new parts for the price they want for a used on. I will go else where unless it is a part i need right away and cant wait a day or two to get

Had exactly what I needed but took a while to get back to the car.

Good assortment of used parts at a reasonable price!

Great place for parts nice people

The girls behind the counter are the best

Too pricey

Shipped product quickly and honored the return.

Went in to order a part payed for it on thrusday called next Friday and it wasnt even ordered. So the guy told me he would go down as pick it up himself and have it in by Monday at 8am... Here it is Monday at 11:15am and its still NOT in.

It an junkyard, with junkyard prices.but not a good place to buy cars.

I buy things from them periodically...always treated fairly

Prices are usually high. Customer service can be hit or miss.

Worse place ever to get parts worker are very rude to costumers u shouldn’t walk into a place of business and get treated the way u do there takes them 2 days to get a simple part that I paid for and I wasn’t even rude about a random person just opened his mouth never again

Good price!

Nice place

Ok

Friendly and efficient.

Had what I needed

Some workers are rude