I have bought several computers and tablets from this location. The staff is very friendly and helpful. It does not feel like they are trying to upsell you on anything but genuinely try and find the tech that suits your needs.

I was never the biggest fan of Best Buy, but with the lack of Fry’s this has become my go to . I can pretty much get everything here except component level items. Nevertheless, I find myself purchasing more and more here. Staff is very friendly and courteous.

This is not one of the best Best Buy store out there. I dont mean in terms of customer services, but the layout of the store. Other Best Buy stores have better floor layout than this store. For example, the movie section is tuck away in the corner of the store and not towards the middle like other stores.

Bestbuy is simply the best. The staff are trained with excellent public relations skills they took the time and patience answering my questions I left very satisfied.

I went to pay my bill in the Best Buy in the city of Downey California.The cashier I went to was a very nice young man.I wish that I would have paid more attention to his name tag though.He was very nice to carry the conversation that I had with him he was very polite and very respectful.I wish there was more people out there in the open field work build out there like him good work whoever you are I hope to meet him again

I liked the way they help the customer,soon they will be getting my money.

I recently went to purchase a laptop at the Best Buy in Downey. Miguel provided excellent customer service and he answered all my questions. Miguel gave detailed information about the product which I appreciated.

Ive always loved Best Buy. Im kind of nerdy and love tech stuff so I love checking out this store when I get the chance.

All the latest electronics on super prices. They also price match other best buy stores. So great deals

I got a camera bag from best buy. I didnt see any canon bags so I got a LOWEPRO bag if you have a canon eos it fits perfectly.

Went to Geek Squad and promptly spoke with a technician. Set up an appointment to return with my computer. Store was not crowded.

Car audio worst customer service. lady working did not ask me if I needed anything you need any help and then after she helped the One customer as I waited she grabbed her backpack and walked out the door. Supervisor not any better, supervisor. Didnt do anything to help just said that the lady at the door ask me if I needed help I say just looking whatever catches my eye and the supervisors said did you tell the lady at the door what you wanted patronizing M.F.. will not and you should not go to this Best buy will be making a formal complaint on website dont go here!!!!!!!! The young gentleman at the register though he was polite apologize on behalf of Best buy.

I went in yo buy a printer and sadly no help was provided to myself and another customer. I used to love coming here because they are so helpful but this time its like staff didnt even have the time to make a sale.

I had a an install on my car. The service was great. I just hate that I had to wait a month for my appointment

Ordered a TV online went to pick it up everything went flawlessly the in-store pickup is outside in the front didnt have to go in the store just pulled up the associate Manning the table loaded the TV all by himself we didnt have to help her do anything on our way in just minutes.

Theres something about Best Buy that irritates me-like Frys did-they always must be the cat in cat and mouse games. They dictate, they are in charge, they often offer quick yet basically false promises to get you moving-so they can get to the next customer. Thats 20 minutes after meandering through a maze of the wrong people...Then there is everybody else whos decent hearted and helpless against this system employees and customers alike. I bought an Ilive auxiliary speaker for about 60 bucks 3 1/2 months ago. Not years ago, months, ago. As I walked around signs in the store boasting returns and repairs Best buy-back then-at purchase promises of repairs and replacements poured out the young men out front as I picked it up....(Seal the deal, get it off our hands? seems their M.O.) They suggest contacting the manufacturer... Advice to store dont rush customers through a process, especially if your intended level of support after purchase is half-mast. Advice to the customers if your treated like a number, a bar code to process, a cattle prodded through for monetary consumption? Try smaller chain stores.Fear not-I will call and set up an appt. with the store manager. I have bought many speakers at HALF this price that lasted almost twice as long.This is not what America was made on: Honesty, hard work, and standing by our work and what weve sold-its swindling for a quick buck with loads of pricey accessories thrust on our small-budget plates.

Great product,best in price just go in and know whats the meaning of BEST BUY

It was a best buy. Not bad, not great. Just a typical best buy.

Normally a very good experience, last visit was fine but they had almost no Bluetooth speakers to get hands-on with. Supplies seemed very low.

Covid-19 Compliant. Wear Mask. CONTACTLESS Drice-thru. Excellent Customer Service in car stereo [See Frank or Jay]. Spacious & Clean. Felt Safe here. I had an inquiry regarding car stereos. FYI - They install car stereos at pretty decent prices/competitve prices.

If I could write a -5 star review, I would.Not only was nothing in stock but the one thing we did find was locked behind a glass door. We waited in line 20 minutes for someone to help us and the only guy with the keys put us on queue and wanted our names and numbers DESPITE 6 other freaking workers nearby just standing around chatting. When we asked if someone could just open the doors for us and not make us wait the guy very rudely rejected us. We said screw it and went to go pay for something wed found on the side. What we went to buy was not only listed under the wrong price (yet correct label) but was three times as expensive.Id been here before a time prior with my mom to buy phones. They made us wait 55 minutes then helped someone behind us instead.Its clear this business just yearns to be burnt to the ground. Dont waste your time with this trash company.

Placed an order for store pickup, the lady that helped me out was super friendly and professional.

Love to buy my appliances and electronics here.Bought a samsung watch last year with its insurance. Watch got damaged, got full refund of both watch and insurance ?cost( they gave me store credit).

If I could I would not give the ml. location any stars,the only reason I even go is because I have a card,first of all I went on a weekend to look at car stereos,when someone finally. Decided to help me,I asked to see the boxes on the stereos she points up to the rack ,so I asked how can you buy anything if you cant read the specs on items,she said that she knows them,so I asked her is it HDMI 1 or HDMI 2 on the stereo because I wanted the best picture of when Im driving,of course she told me HDMI 2,apparently she doesnt know anything,I should have asked about the 3d set up,so avoid this location at all cost, in fact avoid Best buy all together

They were quick and profesional. Even with pandemic restrictions. There check in system helped to get what i wanted faster. In n out with a new computer in 30 minutes

The car install folks took really good care of me. They had the parts I needed to complete my install and get me driving away very happy. They took time to explain how my car radio worked and made sure I was satisfied with the install. They took care of the return of the wrong items I had purchased, all right there in the install bay. This car install team knows their business. They do it with a smile and the best friendly service youll get!

Went to get an item they said had 1 left in stock, asked a man on the floor about it. He did check the back and the floor aswell as the front, but could not locate the item. I bought something else and went to the front and was asked if i could be helped further and i said not unless you can find this for me lol and guess what? Not only did she find it up front but she found it in less then 2 minutes. Seemed like most employees there didnt care and store was the most packed store i had ever seen probably wont be returning to this location.

I purchased a lab top online. I received a message that read ready for pick up. Drove for 20 min. The employee at the door allowed a customer in the store before me. The employee looked at me and close the door. I see that the have a capacity. Therefore I stood there wait for him to come in to open for me to get my item. 10, 15 min go by still waiting. Finally another employee points at me letting him know there is someone there. That employee that close the door who I thought was doing his job. Shakes his head Nooo. Two other Best Buy employee come around and point at me. Finally he decide to come back opens the door and tells me that Best Buy is closed. I looked at the time it was 7:03 pm. Location closes at 7pm. I tell him I just came to pick my item you had me waiting here for more then 15 min. He tells me come back tomorrow or cancel your purchase. I have been purchasing at Best Buy for about 12 years. I honestly don’t want to return. I had to cancel my order. Very unprofessional. I hope Best Buy takes some action with this employee. I understand that we are tired but all he need to do was tell me. Hey we are close just took in the last customer if you would like you may pick up your item tomorrow.

Great prices. Excellent customer service

Online pick up was empty. Was in and out. Fast!!! 😘

Good customer service and happy they got the new released movies on sale.

Great place to shop, and they have great sales.

Well Im glad I went there to get my breaks done plus also bought tires for my truck all in one place. Very professionals, honest, and really good at what they do. I highly recommend both places.

The girl that helped me in the geek squad was very helpful and nice.

Long story.. Grab a snack. Due to restrictions everyone must check in at the door and gets put on a list for help with their purchase. I wad told to wait in the back where the blue sign is. 12 minutes later someone yelled my name from the other side of the department. Not near the blue sign. I just barely heard my name called because it was coming from behind a large partition that served as a divider of sorts for the departments. When I headed in the direction the voice came from I couldnt find the person that yelled for me. Everyone looked confused and neither employee I asked could tell me who it was. I immediately got another text telling me I was back on the list and would have to wait again. I didnt wait. I got the attention of the person in charge and they pulled someone to help me. I get its hectic right now with all the restrictions, but they need to organize this a little better if they insist on having customers personally guided through their purchases. Designate a specific area AND have the employees go to that specific area when they are available to help. Dont yell from somewhere else in the store then put the customer back on the list immediatelywhen they cant locate the employee fast enough. I didnt rate lower because the person that did end up helping me was pleasant and quick.

The best quality on electronics so far.

We love our Best Buy in Downey the customer service is outstanding. An returning something is breeze. Thank u Best Buy.

Big place, pretty clean, few workers, thousand things. I came here looking for a electronic part, but it isnt available.I miss Frys.

Was getting quote for a possible upgrade, but felt pressured and felt that I was going to be overcharged at the Downey Store. Left disappointed and will probably try a different Store.

I had a Dash Cam installed by the Geek Squad. Made an appointment and done professionally on time. Very friendly staff of Eddie and Frank. Highly recommend!

My go to always spot for electronics,everyone here is very friendly keep up the good work😁

Always great customer service and it’s really neat to test out the electronics.

Get there at a good time to do in-store shopping. If you dont, it could be a while before entering the store. Theyre limiting how many people can shop at one time for social distancing purposes.

Got what I needed for my computer very satisfied

I bought a laptop online and when I got the message that my order had arrived, I never received anything. I have been making the respective statements and your answers are very vague and without any proof that you have received my application well. They are practically not responsible for doing their job well, they do not even have criteria to leave an order that is of high economic value. Actually, it is not a good time to order online as they have a very limited stock. However, the customer service in this place is very good, the workers help you to find the product you want with a pleasant and cordial treatment. It is better to buy and pick it up at the store.

Fast service and helpful. Just need more employees

It all right shopping here, but its hard to get someone to help you sometimes is a waiting time.

Very nice employees but they did not have what I was looking for

Great customer service!!! The gentleman that helped us with picking our new TV was very knowledgeable and patient.

Best Buy is THE tech store for the everyday user. You might find a better deal somewhere else, but I doubt it’ll be by much, and if it is, they’ll probably price match. I find it really annoying that they ask you what you’re going in to the store for nowadays... unless you have literally no idea what you’re looking for. Also, it’s annoying that they blocked off the main road in the front...

I don liked i was looking for mini cámaras That they publiqued i go tu Buy AND they dont haces Is bad i pat my Uber for nothing no good

Went to buy equipment to start a podcast not knowing exactly what I was looking for. Anthony in Camera section took almost 45 minutes w/ me and really guided me through the process. I couldnt be more pleased w/ Anthony and all the top notch equipment I bought. Thank you Anthony !!!!

Nice and organized store. Service was good even with Covid going on. Small wait at the door to get in but not to bad. Very fast. Friendly staff and very knowledgeable. Highly recommend this location as shopping experience was super easy.

Real friendly and helpful employees. All questions answered.

Quite a big best buy in the neighborhood.

Keeping shoppers in store limited as you enter. Staff was helpful & polite. Everyone has masks & felt very safe.

I have been a customer for best buy for a couple of years and its always a great visit

Bought my Surface computer here very helpful Best Buy associate helped me great experience!

I visited to have my laptop checked. I received a great service from a geek squad staff member named Freddy Gonzalez.

Great selection of product, very reliable and competitive on prices, love going there!

The staff was great until I pulled up my car to pick up my item the guy who was supposed to load it in my car was no where to be found.What happened to Good Customer Service!

Better than El Super for sure

Horrible. I took my brother to get a monitor since ours didnt turn on anymore and it was old. My brother purchased a $400 monitor. We got home and the screen was broken from a corner. We drove back and they had us make a very long line to go into the store. They didnt care even though we told them that my brother had to work in less than an hour and that it wasnt our fault that they sold us a broken monitor. Then, when we were at the Customer Service desk, the guy saw the monitor and called the manager over. She nodded and said cant return. I got upset and then she said that they were going to inspect the box. The box had no damages and it was only the monitor that was damaged. Im sure she assumed that we probably damaged the monitor when we got home or when trying to install it. It will be the last time I will shop at this store. Her assumptions were offensive to me because she categorized us as dishonest customers. Its not like they sell their products opened where we are able to see what we are buying. Or its not in a transparent box where we are able to see whats inside. The monitor is sold in a sealed box. So why even assume that we damaged it if they dont even know the products condition. It would be different if they saw what they were selling to us and now they would have a reason to say that we damaged it. Unbelievable, horrible customer service. The guy said because a lot of people return items (especially TVs) that they broke themselves means that everyone does the same. Just be careful. Check what your buying. Because then youll fall as a dishonest customer to them and theyll want to keep your money. Just because they think you broke it when removing it from the package. Its really sad. Just a warning. That was my horrible experience.

This location in Downey is nearest to me. I used to go here often. I received great assistance in the past and felt it was a great addition to the neighborhood. Recently, customer service has declined. For example, maybe 7 years ago, I bought my pc here with great ease because the representative who assisted me cared about me finding the pc that best matched my needs. When I went shopping for another pc, the experience was way different. I get after some years I will not find my same pc so I was willing to shop around for either a newer, different model or even a different brand. Im not the customer type who just walks in and hands someone money because thats the new version so it must be great. No, I need to know if it matches my needs, if the keyboard is comfortable, the battery life, whether the brand and model has any issues, what accessories are available, etc. If youre not going to buy that day and if you have too many questions, reps literally just walk away or another rep will call them to help someone else, leaving you standing there. Also, the companys policies have changed dramatically. Return policy is super short, 14 days, for all products. Geek Squad no longer fixes most problems in-house and your item has to be sent somewhere else, sometimes for 2-3 weeks.

Luz Zendejas did a great job answering all of my questions. She was polite, professional and to the point.Her customer service skills were outstanding here at the Downey location.Customer and employee safety starts at the front entrance.Very much appreciated.

Went in looking for a game. They told me there was none in the front and they said to order it online and it will be ready in an hour. Its a waste of my time to order it online and have to drive back to pick it up when I was already at the store. They could have searched for it right then and there. This is what you call being lazy.

I must say, Best Buy has their process down for pick up. I walked up to the pick up line, members came and asked for my name and within 15 minutes I had my order. The line may look long, but it goes by fast. Thanks for your efficiency! Great customer service, keep up the good work!

A little rough start with the way they made a appointment at the door. But once I was helped everything went very well. Great help by the person they sent me to.

Good customer service but their is always a line around this time

I had a great experience at Best Buy in Cerritos, Ca. Excellent Salesperson who helped me from the Electronics Dept. He was able to listen and give me some good advice. He was very professional. This was on 5/2/21 Sunday Evening. 😁

Amazing service here at Downey Best Buy! The manager, Amy Mejia, was so attentive and friendly from the moment my family and I arrived. She helped us find a washer at a great price! Always helpful and making my visits unforgettable. I definitely recommend asking for Amy for awesome service.

Great customer service 👏

Sales guy was really helpful explained everything detail by detail

I bought my desktop computer, and in less than an hour I was ready to pick it up

Good place to buy...

Very organized, nice staff members, and I found what I was looking for.

Ordered something online and was able to pick outside. I didnt even have to go into the store !!!!

Most Best Buy are busy and very well packed in the way of stocking. This place wasnt very packed but stock really well and very friendly and helpful employees

Great service, all the Associates are very helpful and Always treat you with respect and professionalism. Love this store. Totally recommended to come n purchase at this location.

Great place just a little too busy. Make sure to have an appointment if you are going to the geek squad. Item pick up is outside so that wont take as long

Curbside pick-up was easy and fast. In and out in less than 5 minutes.

Went there to check out some laptops and get a case for my phone. Unfortunately they didnt have the right size for my phone. Nice and clean store with a friendly staff though.

Long gone the days when customer service went the extra mile. So I guess the new rule is to sign up to be help. In which I totally understand due to covid. But Im the type of shopper that does research before buying something. So I pretty much know what device and model I would be purchasing before entering the store. When I arrive I was told I needed to sign up to be help. But in my case I was told I cant because there was only 35 min left in the store before closing. I said thats okay I dont need help I know what I want to buy and you guys have it in stock Id checked before coming to the store. So then I said can I just go grab the items and pay for it since I dontneed help or have questions. I was told no and I went ahead andtried asking other associates but no one offered to volunteer to just bring the items from the stock room to the check out stand.. On that day I was in need in buying a printer for my office In which it wouldve been a nice 500 dollar sale and two refrigerators that died on me that afternoon in which I went ahead and borrowed my friends pickup truck to load the new ones. Since no one helped] I decided to go to another store.As of today I will no longer be going to that location. Ive gone to other bestbuy in LA and Pasadena where the employee goes the extra mile and says no worries we have it in stock let me go grab it from the stock room and take it to the cash register for them to ring you up. Moral of the story is stock your floor on items people can just grab. Or have runners where they could just drop off the appliances outside for people who dont need help in carry outs or loading.

Bought what u needed and left. Easy. As one, two, three

Very perfessional installation department is on their job.highly recommend.quality work good job

If u returned something and ur payment was cash they dont give u the money back. They will mail u a check within 10 days .

It is a great Electronic storeBut i am trying to get a Nintendo Switch, AND they dont have none only lites.Also they dont have a lot of good games for the Nintendo Switch😒

All the employees 🙌 were supper helpful with all my questions and answers!!

Great service. Felt safe and liked their new protocol to be helped.

Great experience! Great customer service!and best knowledge in computer science and technology prices are good quality good so far

They messed up my online order... gonna stick with Amazon next time. On the other hand where else can you actually touch and feel the products before you buy.

I got my router for my Camara sistem and a 65 tv for only $549. they help me to find what I needed. They are awesome!! 🙂👍

Customer service was good. But the stock on certain items was out or they never had it in their store.

I hate to be a Karen, but I waited at your curbside pick up in Downey, CA for almost two hours this evening for them to tell me that they wouldn’t give me my items. They said that I wasn’t authorized to pick it up even though I had an email that clearly stated that I was authorized to pick it up on top of that, when I asked them to please check one more time the manager told me if I’m not happy to cancel the order. I 100% understand how hard it is for holiday workers right now. That’s why I happily sat in my car and waited my turn. I know your employees are doing their best and I don’t want anyone to get in trouble, but I think I deserve some compensation for this oversight.

I like Best Buy very much, great store, today I purchased a sound bar LG brand good price.

Covid Protocols has made the shopping experience at bestbuy too clinical with long wait times to just get into the store and accessibility to store Reps. while window shopping virtually impossible. Your best bet is to know what you want, shop online and find a store to pick it up at.

I had a great experience in my best buy! I had a personal shopper with me young guy really 🙂 I think his name was michael! Dont remember but I know he had great cool 🤓

Great service. However I didnt like the fact that they ask at the door upon arrival, what are you here for? So I answered thinking they would direct me or get someone to assist. But no. they said: ok, walk in and let us know if you need help. If they ask, I expect help.

This best buy is so unorganized!!! Whos idea is to make a single line to go in!!! They should have to lines one to go in an another to pick up your items you order online!!! Whos running this place!!! Can they figure it out!!! Super simple. Once you get inside you have to make another line!!! Never coming to this store. If you come make sure to bring snacks because you will be making line for 2 hours.

Sales people, dont know anything, they tell you what ever,they have in mind.