Went to Dover Chevrolet in search of my first pick up truck. Went to see an older truck that I thought was a decent deal. The truck was technically sold on Dover Honda’s website, but they insisted I work with Rochester Chevy instead (no big deal, it made sense and was across the parking lot). Upon arrival to Dover Chevy I got out of my car to be greeted by the salesman who seemed unenthusiastic about my presence. He brought me to a vehicle which was a completely different truck then I came to see, this truck was in terrible condition and I wasn’t interested. I proceeded to ask about the truck I wanted to see and was told “it’s in the back” (they clearly were trying to sell me on a truck they couldn’t get rid of). They took me to the Chevy in the back I originally came to see, and I did a walk over of the truck. I noticed right away it had these massive fender flares that dealerships typically put on when they are covering rust. I asked if they put them on and the salesman said yes, when I inquired if there was rust under them he said “not much”. I told him I was not interested and he said with an attitude “well these are cheapest trucks I have”. After that I was done, I wasn’t there to see just the cheapest trucks, I was starting at the low price point and working my way up. I eventually left and went to Chevy in Rochester where I was treated respectfully and shown very nice vehicles. I left there very happy in a clean 2016 Chevy 1500 z71. I’m a young Hispanic man covered in tattoos, while I usually don’t assume my appearance has anything to with how I’m treated, I couldn’t help but feel like it contributed to my poor experience at Dover Chevy. The assumption that I didn’t have money to spend was really the icing on the cake.

Great transaction the team was really professional and helpful I love my new corvette thanks for making a dream come true Thanks to the 2 Shaun’s

Great car buying experience! Our salesman was wicked friendly and eager to help but not pushy! The finance people were awesome and made it a pretty simple buying process! Got my dream car!!

This is the third time we’ve gone through Dover Chevy for our vehicles. They are attentive, willing to help you get what you’re looking for, informative and helpful. I also have to give them huge credit for being really great with kids while we are trying to fill out all the paperwork.

I saw the car on the website and I liked it, when I called them they told me that there are no problems with the car and when I agreed with them I drove for 3 hours from Connecticut to them then I was shocked that the car has a lot of problems, the drivers door and the front part of the car are in very bad condition and there is also Big scratch on the back door of the car and the display does not work. The salesman Marty was saying I know youve driven for 3 hours and youre exhausted as if he meant you got in trouble and you should buy the car because the way back is far away. I do not recommend buying a car and dealing with them, they deceived me and I hope they do not deceive you either

I had my truck repaired after a hit and run collision. Matthew and Lauren were great at getting me in quickly and the repair was done in two days. I also was given a rental via Enterprise with whom they are affiliated which made a seamless transition with pick up and drop off.

My experience with this dealership was fantastic as they kept me updated throughout the entire process of getting my new vehicle. They were especially helpful when it came to actually buying the vehicle as I had never purchased one from a dealership before and didn’t understand many of the processes.

My salesman Mike Lewis was great. he listened to what I wanted with no debate. He put me in the car that I wanted and I couldnt be happier.

From the beginning to the end of the purchase was very easy. Everything was explained and the price for the vehicle we bought was really good. The amount we got for our trade in was good also. And I did extensive research. First time dealing with a dealership that was upfront and explained everything completely. Well worth the stop there.

My truck came back to you for a recall, AC was not working and asked for it to be repaired. Well the condenser was not in stock and will take 2 weeks to get, (I can get one ac-delco in 3 days??) and at $948 . I paid my bill of $268 for chare and diagnosis, buy and install for $130,Have the system evacuated and charged for $90-100. Im saving just und half the estimate.The employees are excellent, friendly nice, perfect!! Store/shop/dealership top notch! Its your pricing! thank , Jeff

Devon in service was so very helpful! I have a lease out of New York and needed to get home, yet my Colorado wouldn’t go over 50mph without violent shaking. The service department changed my factory transmission fluid and made sure I was given a courtesy vehicle... with my truck being fixed the very next day ! Thank you guys for everything !!

From start to finish we had an amazing experience working with the Dover Chevrolet team and Marty specifically. We were able to build our car to our specifications and Marty was knowledgeable throughout the process, and kept us in the loop as our car was built and shipped to Dover. The paperwork for the sales process was also started prior to us coming in on closing day, which sped along the process and made it much easier to manage. We had an excellent experience working with Marty at Dover Chevrolet.

Devon and Jen provided great service and communication during the warranty transmission repair of my Silverado, great folks and dealership, would highly recommend

I had a great first experience with Dover Chevy. I worked with Ronnie to setup my test drives and Shawn and Sean for the purchase of my truck and trade of my car. They offered a very fair trade amount. They were friendly, helpful and knowledgeable through the entire process. I definitely recommend Dover Chevy!

Great care for the customer and called me with any other problems with the car. Friendly and awesome customer service!

Synopsis:Detailer swirl scratched the entire car. To fix at a proper car detailer has been quoted at $1000.Service department falsified service record stating they had replaced front rotors but only resurfaced them.Rear rotors replaced with uncoated, less than factory specification. Had to be coated to prevent rusting.Bought a used car from them, detailer must have used a heavier polishing compound, scratched the entire car, holgramming all over the car, multiple scratches around corners and in difficult to polish spots. I have been quoted by a detailer to fix the scratched clear coat. Bill is around $1000. The car only has 20,000 miles on it and should not be so scratched.Was told the car had new front rotors, later found from a mechanic they were only resurfaced. Car was noisy at first from rust on the rotors, got better as time went on, but even after a 10 hour drive, the rotors still pulsated at high speeds. Replaced rotors with factory spec rotors and pulsation has disappeared. Service history was falsified.Rear rotors were replaced with less than factory spec aftermarket replacements. After 2 weeks of sitting, rotors were completely rusted, ended up removing the wheel to repaint and properly coat the rotors.My recommendation is to take a close look at the vehicle you are purchasing from this dealership, and request to not have the car detailed as it may cause significant damage to your future car.

They are fair and welcoming. The service dept and mechanics will treat you right

It Rocked very up front about the cost as well whats best to keep my 2008 running. Ty Dover Chevrolet.Rita 6/16/21

Bought the truck from hilltop and my mech Zak lancet transfer to dover and I follower him over .I will say the best thing I ever did ,and deven that works as a sevice rep is the best also .will buy my next vehicle from dover all day long

It was excellent. Good people who are happy to be doing their job.

I brought my 2017 Chevrolet Corvette grand sport in for an oil change. The girls upfront in the service office were very professional and friendly I have absolutely no complaints regarding the two ladies. However when I received my car back there was a greasy oily handprint on the hood and the shifter and steering wheel both had oily residue on them.I was contacted after I gave my review from one of the service girls who was once again very professional and very apologetic. After I had written my initial review I went and checked the oil in the car and found it to be greatly over full with oil. I hadn’t discovered this issue when I had taken my original survey and the service girl offered to have the vehicle taken back in but while I was talking to her discovered that a mechanic who was not Corvette certified had done the work on the car. To use her words the Corvette mechanic was not available. I informed her that I was even more upset now to think that they would Allow someone who is not Corvette certified to work on my Corvette 🥲In my opinion it doesn’t matter whether you have a $90,000 vehicle or a $900 used vehicle this sort of thing should not happen. I understand that mistakes or accidents happen in life but the minute they didn’t have a Corvette certified mechanic they should have not allowed anyone else to touch my vehicle very disappointed customer 👎

Always have excellent service! Service Reps are very helpful! When I came in for service, the team was cleaning their work space making sure that the public was safe!

The appointment for an inspection went flawlessly and completed in a timely manner. The personnel were friendly and professional. I will definitely return for all of my vehicle needs.

We had two good experiences. The first was when we could not get our 2020 GMC to operate the camper running and stop lights. Both the camper and the truck were tested and both showed they were operating correctly. Jennifer and her crew finally discovered the problem and recommended an adapter to allow more current flow so the trucks computer would recognize the camper. This was after two visits to GMC dealer and one to the camper dealer. The second was a regular oil change including tire rotation that was done there.

Devon was attentive, kept me informed and everything was repaired in a timely manner

In and out quickly but just needed state inspection and check tire pressures. The service staff tried vainly to solve my phone contacts pairing issue but it turns out that the radio has old 2009 Bluetooth technology - a disappointing revelation about Chevrolet - since it was a $150 option.

Customer service was great. Although, I requested oil change, filter change, tire rotation and to fill my def fluid. I asked twice when I was completing the transaction if it was all set and left. After reviewing the paper work later, only the oil and filter were changed. This is disappointing

Have not been here in over 3 years. But service was good then

My water pump went in my car Sunday. I had it towed to chevy and Zach Lancey took it right in and took care of it. I just wanted to say thank you for the amazing service as always!

The service department was very helpful and all repairs were completed in a timely manner. The loaner car was also very helpful.Thanks

I moved out of town and was taking my vehicle to a different Chevy service location because of local convenience. Despite living further away now, I have since returned to Dover Chevy to service my vehicle because Devon and the customer service team in Dover is several notches above the other service centers I have used that are closer to me. Thank you!

Good customer support.

When Marty took over things went much better. The first sales man was rude and appeared annoyed to be helping me because it was raining that day I came in. He kept telling me to just go on line and was not answering my questions. Marty totally turned it around and helped me get exactly what I wanted and printed out what i needed as well as actually showing me how things worked in the car. I will only work with him in the future. The other man that helped initially needs additional trainibg on costumer service and professional behavior.

Awesome all around . Very friendly staff. Won’t go anywhere else.

Everyone is always friendly and do an awesome job.

I called for service and Jennifer set me right up with a window. She said they would try to fit me in. I dropped off my truck and it was done in 1.5 hours. And it was done perfectly! Thank you so much!

Will never ever buy or have a vehicle serviced from this dealership again once my warantee is up it will be serviced elsewhere.

Quick service. Had us in and out the same day!

Devon Pardy and Jennifer Ryan are very helpful and kept us well informed.

Folks there are always very nice. Went in for an oil change and had two odd questions about my car. Took them a little digging, but they had an answer before I left. Always happy with the service.

Amazing experience! Incredible deal! Wonderful people! Just bought a beautiful pre-owned truck! Would recommend this dealership to anyone looking for high quality, genuine service and honest dealings for extremely high value! So very, very pleased!

Okay so going in I had two cars that I was paying for 2017 WRX, 2009 Murano. Two years ago I had a divorce and had to let 4 credit cards go into collections and it killed my credit. Fast forward I see a nice Toyota Tacoma for sale. I go in with low hopes just to see. First they give me a good deal on my WRX for a trade so I was happy. Then came time for approval. Obviously this was a challenge based on my credit even though I made plenty of money. Sean in finance worked hard for hours to find me a lender with a decent rate. At last he found one willing but here’s where it gets tricky!I was told the bank REQUIRES a WARRANTY PLAN in order to approve the loan. So I say okay that’s fair, it was high mileage.Week goes by and I get a call from the finance company doing the welcome call...He says as part of the questionnaire, do you understand that the gap insurance and warranty were not required. I said that’s not what the dealership said. He then said do you understand it wasn’t required...So basically I was lied into purchasing coverages that I didn’t need.In any event I was happy about everything except for that...If anything breaks during the warranty they better honor it that’s all I’m saying....

DO NOT PURCHASE A VEHICLE FROM HERE!Ended up purchasing a used vehicle from here (2014) was told the bumper to bumper coverage was $600 ended up getting charged about 4,000 went in about 2 months after for a recall (they could never work around my work schedule i had to work around theirs) and went in and also canceled my bumper to bumper warrant, the service manager went to go “talk” to the repair person to make sure this recall wasn’t covered under the warrant... long story short I had to pay $7000 to replace my engine! Go to Portsmouth Chevy instead they’re much better and listen to you!

No matter what time you call you always get voice mall and no return call all people that work there have there little click.

Having received notice of noisy alternator bearings found during my last service, I stopped by to see when I should have this taken care of. A prior bad alternator event led me to want to take care of this sooner rather than later. Jennifer Ryan looked up my history and asked if this afternoon would be good. I was shocked. Same day service. You folks have always taken great care of my car in a very timely manner, but this was amazing. My sincere thanks to Jennifer.

Fantastic dealership! Anyone who goes here please ask for Steve G. He’s great! Great deals on cars! I would highly recommend this place to anyone!! Everyone should come here! Marty is fantastic! I would also like to add that their playlist is wonderful!

I thought they were very polite we purchase a car and the whole thing was very fast and they were very thorough with going over the car and having the new car ready it was nice and clean and ready to go.

Needed to bring our truck in for transmission service. Staff were very helpful, explained the issue and what needed to be done. Was able to get a loaner vehicle without question for the night. Great helpful people to deal with. Will be back!

Scheduled a test drive of a certain vehicle and was not notified it had been sold 4 days prior to my appointment. Drove over an hour in the snow to be asked if I wanted to drive something completely different. 👎

Out of my two car buying experiences in the last month, I would recommend Dover Auto World above anywhere else in the area. Great, patient, honest people. Got a great deal and the financing was a breeze.

Stephen and Sean were really great. Very friendly and helpful. I wanted a blue equinox and they didnt have one so Stephen found one for me.

Jen rocks. I dropped off my vehicle unannounced without an appointment. They were busy, but still managed to service my vehicle before the days end

No nonsense. Listened to what I wanted and found the truck that fit those needs.

Very fair used truck buying experience. Salesman Kyle wasnt pushy, understood what I was looking for and was very helpful. He even came in on his day off to work out the final paperwork for the sale. He let me take all the time I needed to look over the truck, and put it up on a lift for me to look at. He also had two leaking coolant hoses replaced at no cost to me after I noticed them. Very impressed with the service department as well. The service bays were clean and the service technicians seemed very knowledgeable. Thank you to Kyle and everyone else at Dover Chevrolet!

I have always had excellent service at Dover chevrolet in the service department. Devon is knowledgeable and very pleasant to deal with.

Great super service. Alan in parts and technician Chris resolved issue in quick fashion. I highly recommend the team at Dover Chevrolet service. Thanks again, D

Awesome. In and out fast. They got us a better interest rate then we had.

Buying my new vehicle from Dover Chevrolet was the best car buying experience I have ever had. They worked hard to get me the vehicle I wanted with the features that were important to me. They did what they said they would do with no BS, like I have had with other dealers. I found them honest and sincere. I am very happy with my deal and the entire buying experience with them. They returned all my calls, addressed all my questions and made the buying experience pleasant Thank you

Quick service n great atmosphere knowledgeable mechanics

Im in my 60s and have owned a lot of cars. This had to be the best experience of them all. Kyle was knowledgeable and I felt like I was talking to my next door neighbor. Everybody I had contact with was professional and friendly. I wanted and got a good deal and a good car.

My car looks beautiful and they did an outstanding job on my car, it looks like I just bough it off the lot.

I love Dover Chevy service! Absolute pros from customer service to the actual service. They keep my truck running tip top.Just an update. I was going on a trip and I needed some unexpected service. Dover Chevy helped me out big time. Cant thank them enough

Truck needed a new starter staff was excellent

Very nice and helpful

Great service crew. They are the best. It is always a pleasure to work with them. Thanks Chris, Devon and Andy. You guys are the best.

Wish I had brought my truck to you guys earlier! Friendly and knowledgeable service :) Definitely coming back!

Great service! Very accommodating!!

Very professional. Told me exactly what they were going to do to my vehicle at a very good price. Went back and forth with the advisor Devon on what we thought would be necessary and agreed on something collectively. Friendly and was in and out in no time. My vehicle was considered an offbrand (Cadillac) but still the advisor and the techs knew exactly what to do

It was a tough decision to pick the right truck as I get older. I did finally decide to go with the Silverado even though the entry steps are the same height as my 2008 GMC truck. I would have like a extra cuts on the price but COVID affects the salesman as well as myself. It is a beautiful truck and I will enjoy it in my final years. Most important feature was the fact that major repairs are covered under warranty. I did not offer a trade in and I did pay cash for the purchase, therefore I would normally expected some type of reduction in price. I am also unhappy that General Motors had removed my GM Employee discount benefit. I will go as far as possible with my drivers permits and hopefully make it to a day when I can purchase another new vehicle. My son now drives my 2008 GMG Sierra with 129K miles. I am confident that his son (my grandson) will enjoy the Silverado.Regards Ron

Jennifer was awesome like always.

Had the pleasure of working with Kyle, from the 1st approach on the lot up until driving off in the new car it was absolutely great customer service!! He worked with me for a few days, put up with me going back and forth on the vehicle, me calling his personal mobile line and showing up at the dealership multiple times, him staying 3 hours late to help. He stuck with me and made sure I left happy with my choice. I had the pleasure of working with Kyle and Marty, not only will I recommend going here to any and everyone Im actually going back for my second vehicle in a couple months!! SO THANK YOU AGAIN KYLE FOR YOUR OUTSTANDING AND PROFESSIONAL CUSTOMER SERVICE!!

They are amazing here nice people nice service . Will be going there for our next car .

Felt very comfortable here. They have a wonderful waiting area with tv and coffee. The people are nice, courteous and easy to talk to. My friends got a great deal on a vehicle!!!

I have been so Happy with the service department at this location very pleasant and knowledgeable. Thank You all

Quick work, great customer service, clean waiting room.

Smooth transaction

Outstanding. I am really pleased with the work that I had done at Dover Chevrolet.Great job and thanks guys. Chris is always a gentleman and the Technicians are second to none.I definitely recommend Dover Chevrolet Service!!

My appointment got misplaced and they still squeezed me in for an oil change and tire rotation.

Great group of people. As a contractor my truck is the life blood of our business. If it’s not working then we’re not working. They do a great job of keeping us on the road. Service is great and they look out for issues before they become issues. Great job, keep it up.

Service people were very helpful and the work looks really good

Chevy service gets my car in and out in an excellent amount of time. They are very friendly. I enjoy taking my car there and will be back again. They also wash my car every time I appreciate that so much.

Ed Bourque treated us well! We knew what we wanted and were able to make the deal! Fast, easy and done within 3 hours... drove away in a beautiful SUV! Thank you!!

Car not ready for test drive when appt. Made days ahead. Sales person was very unprofessional. Price when we came to look at car was almost $2000 more than quoted on the phone. Too bad, liked the car, lost trust in the dealership though. Previous experience about a month or so earlier for my wife, different sales person again unprofessional and used inappropriate language around my 13 y.o. daughter.

I cant thank Chris Jerram and Jennifer Ryan enough for their AMAZING customer service and prompt attention to my SUV. I had the worst week in October and need my SUV repaired quickly. They were prompt, upfront and honest of the things that needed to be repaired and they fixed my breaks and did a few other tweaks. Now my SUV is running as good as new and its a Ford !! Ive had the pleasure of knowing and working with Chris for over 30 years and its NEVER been a regret. Thank you so much Chris and Jennifer for helping me through the VERY hardest week of my life.

Service was completed much faster than expected

Devon is an asset to your dealership, others could learn a lot from him!

Crystal was very knowledgeable, informative and patient with us. The whole buying experience was without any pressure. Staff was polite and professional . I would recommend the dealership to anyone. I love my Traverse! Mildred Dixon

Always fast and friendly service. Wont take my vehicle anywhere else.

Always treats me well an very kind. Great price on oil change affordable plus adding tire rotation an a car wash into it for no charge. I love it - it keeps me coming back. They are always telling me if there is a problem or when to address anything with my truck. Take care of me well. Great service.My only wish was that they had popcorn machine to get popcorn while you wait 😂

Had a good experience here when I had to buy another car due to totaling my current one. Salesman, Kyle Fales, was very understanding and easy to work with, as well as quick to find out answers if he didnt know one.

Mr. Cohn is a pleasure to work with.

Quick and friendly service

I want to start off by saying I really do like the Silverado I got from them, BUT I have a couple issues with the process of getting it. Problem 1: I was only given a singular key and zero lock remotes for the truck I just bought for $26k, yet you guys sell both items in your parts department. The salesman was very quick to take the spare key to my old truck WITH two lock remotes, and then told me i could buy a spare key and lock remotes elsewhere, rather than provide them with the truck... kind of like what should be done with EVERY new vehicle purchase. Problem 2: I recieved a letter in the mail from Dover Chevy confirming that they, infact, tried financing my truck through a third-party, eventhough I had made it extremely clear that I was already preapproved for the entire amount the truck cost through my personal bank. I wasnt going to say anything, but finding out that they tried financing me through a different bank, when I was already approved was the last straw. Am I going to run into issues when I schedule the free oil changes too, since its certified pre-owned?

I had to go to the dealer to replace my airbags. I know shocking. I had some other work done and they gave me a great rental SV. Work got done and I was happy.

I had a great experience dealing with this company. I purchased the vehicle from another state, sight unseen, because of the folks I was dealing with. They were completely honest and were helpful to provide me more detailed pictures. I would highly recommend this dealership!

It was great and thank you so much

Just bought a used truck from Dover Chevrolet today. The process was quick and easy and all the staff were extremely gracious and helpful. I had to drive forty five miles to get it done and Id do it again with this establishment.

Thank you Dover Chevrolet service for helping my Son with transportation for a couple months while you searched for a part for his Malibu. Awesome experience with your Dealership. Would highly recommend them.

Great group of employees.

My purchase was super smooth. Great group of guys to work with. Thank you!