The service team at Holden Dodge in Dover are always respectful, knowledgeable and quick to answer any questions or concerns I have about either my truck we bought brand new in 2005 or my brand new Jeep I bought in 2016. They cherish their customers and it shows because they treat me like family. They always provide great service to my vehicles. They even drove out to my house when I was trying to hook my jeep up to flat tow with my RV to help me make sure it was set up properly. If you want to be treated fairly and like you matter, I suggest you go to Holden Dodge in Dover on Governors Avenue for all your new or used purchases or to service any vehicle that you want to have the best service around. If they worked on RVs I would take that to them too. There is a suggestion, get an RV team for me. Thanks Guys and Gals, I truly appreciate all of you.

From beginning to end, Jill, Leo, Delilah and the staff have been more then helpful. Reaching out to me with updates on progress of vehicle. I couldnt of asked for a better group of people to have helped me threw this purchase. Thank you all so much. Delilah was very helpful in the review of the vehicle and all updated features. Thank you Leo for all the information on the loan and programs available. And Jill, well you made my experience at Holden Dodge a memorable one. I look forward to doing business with you all very soon. Thank You , Rob Ebert.

I took my vehicle in for 100,000 mile checkup and service. I asked them to inspect the vehicle because I am planning on an extended road trip. They identified a ball bearing issue in the front axles. If they hadnt found and corrected the problem, I probably would have been stranded along side of the road somewhere. The price was comparable to local auto repair shops, but the work was done by certified Dodge mechanics.

I am not one to post reviews frequently, but my encounter with Holden Dodge in Dover, DE was unacceptable. I bought a brand new Jeep Wrangler Sahara from this dealership last year, and the buying process was great. It wasn’t until I sent the jeep in for repair that I had issues. Jeff from the service department was very accommodating. However, when I picked up my vehicle post maintenance it smelled like absolute smoke. I disregarded the notion since we first entered the vehicle with masks. However, after removing our masks and cleaning out my car, I have discovered many items in my vehicle that do not belong to me. Some honorable mentions would be a dirty face mask and a marijuana wrapper with remanences of marijuana pieces. I am extremely disappointed in the dealership. With only 15k miles on my jeep, I have taken precautions to keep the vehicle in pristine condition. Every time I step in the vehicle, it now smell like smoke. And to have had marijuana left and smoked in my vehicle is absurd. If this dealership is allowing their employees to abuse vehicles dropped off by their owners, they need to be reevaluated by corporate. On another note, if this was due to someone breaking and entering my vehicle, the dealership needs to ensure protection of all vehicles in their possession. Again this is unacceptable, I am extremely in awe at the negligence of care at Holden Dodge in Dover, DE. From my experience, I would highly recommend to please steer away from this dealership due to their lack of attention.

Friendly, efficient service. Was able to take my car in earlier due to a cancellation. Delivered my car to me in the time stated. Informed me of additional damage that was not visible. All to gather a satisfying service. Would use this provider again if I needed body work and would recommend them to a friend or family.

I had the most amazing experience ever at Holden Dodge. Jeff made sure I got all the help I needed. Setting my appointment was a breeze. I was able to get my Grand Caravan in within 24 hours of calling. Check in was super quick. Jeff diagnosed my vehicle and kept me updated throughout the day. Once a diagnosis was made, he promptly fixed it. I am definitely switching over to Holden for all of my future services and repairs.

They were good I have had in two time at the dodge dealer in Elkton Maryland they found nothing wrong $$. But my service tech found it right away. Thank for solving the problem in one visit.

Holden is old school in a really good way. Their experienced staff is super friendly and super low key. If youre looking for an escape from the mega car dealership experience youre going to be happy here.

FANTASTIC!! Hands down the best dealer experience weve EVER had. Friendly, helpful no BS (except when we were standing around laughing and joking) staff. And not just the salesman. The sales manager, the F&I, the other salesmen NOT involved in the deal, the prep guy, EVERYONE. Its not my habit to thank people for selling me something because my thanks is the money I pay but thank you Holden for a great car dealer experience.Brian

This was one of the worst experience’s I’ve ever had at a dealership. Went for warranty work that wasn’t done. Battery on my 2019 was dead, took it to Holden, picked it up and the battery was still dead. To add to it, they recommended new rotors ($2000.00) and brakes ($500.00) on a car with 16k miles; still under factory warranty. I took a pic of the brake pad and it was less than 30% worn; rotors were still like new on a garage kept 2019 vehicle. Won’t deal with them again.

All service was great and I will be using Holden Dodge for service in the future. Thanks

The worst experience with the service department. My fiance dropped off her vehicle to have it examined. They were able to find the issue and advise us the same day we dropped it off. Ran into issues with Carvana (where the vehicle was purchased). Long story short we finally got the issues with Carvana resolved and thought the hard part was over. The only thing needed was for the mechanic to speak with her warranty and send over the assessment. For the next four days I asked for an update and the response I get from them is were busy or we called but were on hold so we hung up. They would justify not holding because theyre busy and cant sit on hold all day.I spoke with the warranty company multiple times and they explained to me the actual wait time. I did everything I could to get this resolved. I told them I just need the vehicle fix, and if they cant do so then I will take the car somewhere else. Their response was you cant sir, you owe money. I owed $160, are they insinuating I cant afford $160? I received no apology, no sorry, no empathy and no patience. I had to call them every time because every time I asked for a call back, I never got one. Are we not a customer? Is this not your job to call warranty companies/insurance companies? We will never go back nor will I ever recommend the service department.

Super customer service. Very friendly and quick. Also pointed out a better service schedule for my Hemi Ram 1500.

The staff at Holden did a wonderful job taking care of my problem. Skip checked me in and mechanics took care of business in a timely and professional manner. When my vehicle was finish Skip explained everything that was done and I was on my way. It was a very positive experience.

Professional, no hassle experience. No pressure, answered the questions I had and promptly worked up the numbers. Managed to find us an A+ rate for my truck to make the price even better. All around great truck buying experience.

I use to fill very uncomfortable when ever I brought my vehicle in for service. Reason being is I would observe people of color being treated differently from noncolor customers.

My car was taken in on time and was completed a short time earlier. Very quick and thorough.

Service writer was very professional and explained what was involved to complete the recall issue on my vehicle. I would recommend anyone that needs service on your Chrysler or dodge to use them.

I purchased a truck online here, and was annoyed I had to deal with a sales rep, that credited her self with the sale of a truck... I should of done my own loan and jus my went to the writer and handles business. Other then that, I did not like the arrogant service member, I rebuild engines my self... so getting over on someone else sure, me no. The service refused to work on my warranty covered truck, because another dodge dealer tried to fix the truck and failed. Corporate tho seems to be super good and on top of things. I’d advise anyone, start an immediate claim with corporate if you’d dealing with any issues. Even if it’s super minor. You can always call and complete and close it. I never got a response why, only that a guy named Jason refused to accept the truck, after they accepted the truck, and wasted my day and made it difficult to travel with no vehicle.

Excellent service, in and out very quickly. Skip is awesome to talk with very knowledgeable, thanks Skip

My salesman Rango was very attentive during the entire process and efficient with time. He remained conscious of the desired financial responsibility. I will be contacting for all future vehicle purchases.

The staff at Holden Dodge Chrysler Jeep Ram were very courteous and did their best to explain what could be wrong with my vehicle and have never turned me away. I received a call within 1-2 hours after dropping my vehicle with updates and all the possible options based on what I could afford financially. I will look to take my vehicle to them in the future if needed.

Holden dodge was fantastic! They were all very helpful, especially Mark. They made us feel like family. Highly recommend!

Always great service. Got me in & out quickly.

Skip Luton made this service appointment awesome from the quote all the way to picking my vehicle back up. He is very customer service friendly. The tech doing the work found an issue and found that it was covered under my warranty and fixed it without trying to charge me. I have found my new service center 🙂🙌🏻

Went in to buy a new truck. Even though sales personnel were all busy with other customers Louis Allegra and Mark Bivins made sure that I could get into and checkout the vehicles I was interested in. After a nice conversation with them decided the Jeep Gladiator was not for me.Now looking at Ram 1500. Retuned the next week and Jim Cruz was the salesman to help me. He was very thorough in understanding what I wanted and what I was willing to spend. He had a truck on the lot. A few signed papers later I was driving my new truck home. Holden Dodge Is taking care of all the details for purchase in Delaware and registration in Maryland.Fantastic experience!

Great dealership. We did most of the deal on the phone before I got there. Quick and painless! They gave me a good deal on my trade and got me in the truck I wanted.

Good turnover and overall a good place to take your car. And the gentleman with the deep voice (forgot his name smh, I believe it’s Jeff) but he even greeted me because I hadn’t seen him in a while. Those small things go a long way!

I had a rewarding experience at Holden Dodge where I go to get the oil changed on my vehicle! They were very fast and customer service was exceptional! Everyone in the office and service department were cordial and valued my time as if it were their own! Job well done!

The staff there is amazing. They go the extra mile to take care of their customers. Bought a Jeep Compass there in 2018 and they were so great I bought 2021 Cherokee there yesterday. Amazing people who always put the customer first.

Everyone I worked with was great. This is my second dodge grand caravan that I have bought from them. I love my van. Thank you Holden dodge.

All around great buying experience! I would definitely recommend Dahlia and the rest of the team for anyone looking to purchase a new car!

I got scarred by the dealership service department staff. From January through March 2021 I spoke with the staff about the manufacturers recall for my Dodge. I was told the part to fix my truck was on order. After being told it should be received within a week or two, I was eventually told they would give me a call when they get the part. Thats after over a dozen phone calls. Two days ago, when I called Holden Dodge, the service guy my call was transferred to , said that I wasnt in their system. Wow! I surely would let that go over my head. I asked that I needed an appointment to bring the car to the dealership. I did. The recall is yet to be done but my steering decal was removed leaving behind three ugly holes. Ill advise that in future, Holden Dodge customers should keep an accurate record of their conversations with any of the service personnel.

Excellent dealership. The salesman, Joe Wood, helped us through the process of ordering our 2021 Dodge Ram. He kept us aware of where the truck was and in the loop about when it would be delivered. He did a great job getting it ready when it was delivered to the dealership and explained alot of the features of the truck. Thank you Joe for your hard work!

Very good work, the best body shop. The only place I take my vehicle if body work is needed.

Lost my key and had to have it towed in. They stayed in communication with me during the whole process and had me back on the road in no time! Thanks everyone!!

Absolutely the worst car experience of my life. Started with them leading me to believe I was “co-signing “ for my niece, then she and I went to sign the papers and pick up the car, only the car wouldn’t start and we had to wait an hour to get a loaner car for her. Who doesn’t check a car out before a new owner drives away? Holden Dodge. The real highlight was finding out I actually was the owner of the car and not the co-signer. The arrogance of the owners son when I called to complain about their misrepresentation was beyond belief. I would gladly take public transportation over buying a car from them.

Excellent customer service. Great people to buy your car. Thank you so much for everything

Great place to buy a truck from, I highly recommend them

I bought a vehicle from them and they were very professional and reasonable. I wanted to make sure I didn’t roll over any money from my previous car so they paid it off when I traded it in. Also, I told them how much monthly I wanted to be paying and interest rate so they made it work to where I wanted! I paid extra for longer warranty and I would recommend everyone else to do the same! I call sometimes when I can’t figure out something with my car, they will take the time to walk me through it over the phone or they tell me to bring it on in so they can show me. They did a great job!!

Jim Cruson is a no hassle pleasure to work with sales person. He is a responsive and product knowable easy to do business with sales professional along with all the other wonderful employees at Holden Dodge.From the moment I called, to walking in the door, to the test drive, to the final paperwork, and walking out the door with my new truck, I felt respected and at ease.

The service Dept people are very detailed and knowledgeable and I trust them with all my vehicles and I would recommend others to have their vehicles serviced at Holden dodge thanks guys

Be warned, DO NOT do business with Holden Dodge. We ordered a van in January and it arrived this week with the wrong interior (acknowledged dealership error). That’s ok, mistakes happen. We agreed to consider a different vehicle via dealer trade but there is no other vehicle available with the options and color choices we wanted (we were open to different paint colors and missing options). The dealership’s resolution is for us to either accept the wrong vehicle OR they can order us another one for $900 more than the contracted price from January. No other options offered and they refuse to make it right. I asked to speak to the owner and was denied. Businesses make mistakes every day but how they address them is what defines them. Buyer beware with Holden and their pathetic excuse for ownership. They will not take responsibility and do what is right.

Service was excellent! Skip Luton was amazing. Definitely recommend this place for parts and service!!!

Always an excellent experience with the service department. Honest and fair pricing. Thank you!

Holden takes excellent care of my car! They are also quick to get me scheduled and with the technician that I know and trust.

They did very well. I only went for an oil change and it didn’t take long, plus the people there are very respectful and kind.

I had an excellent experience. The sales associates, managers, and owner were very professional. I had no problem returning my lease and no problem accepting another lease and with no pressure. They explained everything to me in details, I receive a great deal. For a good deal and truly professionals. GO TO HOLDEN DODGE CHRYSLER JEEPThank you again

I had minor body work done. Holden handled it quickly and my truck looks great!

Excellent service! Salesman Mark Bivins is very helpful and amazing! Thank you for making the experience smooth!

Top notch service department that works on all makes and models. Thoroughly explain vehicle issues and offer affordable options for repair. Knowledgeable service writers and very good techs on staff.

They worked on my Jeep and either drain my antifreeze out are left the cap loose and could of blown my motor out I had no antifreeze in my Jeep the next day didnt found out until my Jeep ran hot on the way to work. I call them and let them know what happened and of course they denied it. I told them I had a new radar put in my Jeep in December and a oil change in February so they where the last to fix something on my Jeep. That was very sad after I paid them $1200 for a 4hr job wow would advise anyone to them

Great service! Timely and professional.

Great service , friendly people.

Excellent and expedient service department. Good work, fair pricing.

The best car buying experience we ever had!! From the salesman to the finance manager to the document signing every employee was so friendly and very accommodating. We actually were at another dealership and left due to terrible customer service. I am so happy we left because we had such great customer service at Holden. All our paperwork was ready when we arrived. The Pacifica was parked up front, cleaned and had a full tank of gas. They were closing but still took all the time we needed to show us how to work the navigation, touch screen and all the van functions. Such a wonderful experience. We will definitely return when we are ready for our next vehicle.

Holden Dodge and the staff are the best !!! I have bought several vehicles there over the years. I went to look at a used vehicle and ended up in a NEW vehicle because of the discounts ect. They went above and beyond for us and not one bit of pressure from them at all !!! The entire staff sales and service have always treated us very well. We will continue to call Holden a TOP NOTCH business and continue to to send anyone we know to them. Great job Holden !!!!!

I hate their attitudes at the service department. I feel like I’m at the DMV here. I don’t even feel welcome there. Something for sure I won’t come back to this place. I’d rather go to other dodge dealerships out of town for better customer service that’s for sure!

DeAngelo was amazing. I’m in love with my new jeep! Thanks again

Amazing dealership with people that truly are there for their customers. Exceptional customer service and are there for you.

Best hospitality Ive had in a long time. Service, professionalism & intimate handling of my case made me feel like I wasnt at a car dealership. Friendly group of guys & gals who are knowledgeable & accommodating. The entire team is like that. When was the last time you could say that about any business least of all a car dealership!? I recommend Holden Dodge to all, Im sure your experience will be equal if not greater to mine!

Service was excellent and completed on time. Aaron was very courteous, helpful and friendly

I have taken my car serval times some of the staff are very dry but the real issue is when they do a oil change and say they do an inspection on your car they lie once I took my car for an oil change I saw that oil was dripping from somewhere and they gave it back saying everything was fine when I brought them out to show them they acted like they didn’t know well maybe they didn’t because they hadn’t checked them on Friday I took it asked them to check out my service light for the tire which they didn’t they gave the car back saying everything was fine now normal if you take your car into the shop they will call and say hey there is light on would you like us to check it out them no nothing lazy and I told them

Cody is the best salesman Ive dealt with in a long time. Knowledgeable, friendly and didnt try to oversell me on what I didnt need. Will come again if Im in the market for another car.

Just bought a new 2020 RAM 1500 Classic.Joe, Lou and Bill were great!Having dealt with Holden for over 20 years, it was good to be back.A short period away in another vehicle, wasnt enough to keep me away when it came time for another truck! Looked at some others, but truly enjoy the RAM!They gave me a great trade for my vehicle and a great deal on the truck!The service department took great care of my previous purchases and I look forward to the same great care with this purchase.Thanks again to everyone at Holden!

Bad Service DepartmentI was told they were the best Ram service provider in the area. I went out of my way to go there for service and all seemed well. I called and spoke to 3 different people regarding me needs and was assured I could drop it off with no issues. A recall issue sent me to the parts counter where I then sat at the parts counter for an hour because the person in charge did not want to do their job.There was another customer that came on to complain about service work and left unsatisfied during my hour wait for a resolution.I’m self employed.I lost money today.They will not hear complaints.They do not care if you leave unsatisfied.This is my complaint.I left unsatisfied.Be careful.It’s your car.

My salesperson, Daliah, couldn’t have made the process any easier. She was patient, extremely informative, and bent over backwards to accommodate me. She quickly located the perfect Pacifica for my family and had it delivered from Virginia two days after we began looking at different models. Her knowledge of the vehicle and all of its features was astonishing. Leo, the finance associate, was also awesome. The signing process was fast and smooth, and he’s extremely personable. This was an awesome buying experience.

Disrespect person Aaron is he is a peace of work dont work or as anyone in the case to fix your car. They will have you run around

Everyone was very nice. No one was pushy at all. They listened to our needs and the price we could afford. They even shared their lunch with us.

Always get me in and out at the pre arranged time with the work that was scheduled to be completed.

The service was Excellent. They quoted me a price and it was correct. I will use them again.

Was the best experience I have ever had buying a vehicle.

Service was quick despite my truck being 19 years old and needing a few new parts (front bumper replacement) . When I called , the person was very knowledgeable and gave me great info on what was going on.

Very courteous staff and had my service finished much quicker than I expected!

Very friendly, helpful and professional staff.

Holden Dodge is one of the best car/truck dealerships that I have ever dealt with. My salesman Jim went out of his way to assist me with the vehicle and features that I was looking for. Leo the loan finance was awesome in securing me the best rates as well. The sales staff arent pushy and dont try to upsell you. I would highly reccomend that if you are looking for a great car or truck, whether new or used, with a whole staff of wonderful people to assist you, Holden Dodge is the place to go

I love my dealership. They are very friendly. They fixed my car in a good amount of time and I got it back earlier then expected. They even called me to tell me about a recall and that they had to fix that. Overall, I am very happy about my experience.

Outstanding staff! I bought my first pickup from them and later my daughters first new car. That was over 20 years ago. Two years ago I went back to their dealership as I was interested in going to Jeep from Toyota. I found that most of the staff was still there. That says something positive about the dealership. I even talked to the owner who remembered me from when I purchased my pickup. I cant imagine going anywhere else in the future! They arent just in the vehicle business there in the people business.

Always a great place for a good deal. They will do anything to help you get into the car or truck you want.

If I could give them 0 stars, I would. Bought a truck outright with a warrenty, and have NOTHING but problems with this place. They are nasty people, nasty attitudes and know NOTHING about the vehicles they are selling.

Holden Dodge is the best! My family has been buying cars and parts from them for 20 years and the reason we remain loyal is because of the unparalleled customer service they provide. Try them, you will not be disappointed!

Mark was my sales associate at the Dover Delaware location! I bought a jeep which is my dream vehicle, not only did he help me get my dream vehicle he also helped me feel as comfortable as possible and explained everything for this being my first time buying a vehicle myself! I pulled up to this Dealership nervous I would be pressured to buy something I couldn’t afford or judged because I had no experience but that is not what happened! As soon as I walked in he asked me the standard questions what I’m looking for. He didn’t try to sell me anything I wasn’t interested in. We narrowed it down to 2 jeeps and he told me the pros and cons of each, didn’t try to hide anything! Once i agreed what Jeep I wanted the dealership made the process very easy after that explained everything in depth all the fine print and everything. Once I got the keys they filled her up to a full tank which I thought was awesome! I’ve only known of a dealership to do a certain amount! They also cleaned the vehicle well as well before they gave it to me. This was back in August 2019 but I Will always recommend everyone to this location!

Skip and Jason were absolutely amazing! They helped me when I was at my worst with being distraught about my vehicle and damages that had been done to my vehicle. Every time there was an issue with the insurance company they were able to talk to me about what was actually happening! When my car was fixed they talked to me about what other options were available. I highly recommend them with your vehicle!

Terrible service. Very rude service department. Scheduled a appointment for my Jeep and to have my warranty cover it. They said no problem we just have to call them and make sure they will cover what parts are needed. Drop it off this morning and they were very rude to my wife, while also being very unprofessional. Said that my warranty wasn’t covered. No issue, but if this would have been discussed the day before neither one of us would have wasted our time. Save your time and energy on a different Jeep dealership.

Holden Dodge always squeezes me in for service appointments and takes care of my car quickly. They went above and beyond this last visit when my wheel lock was not in my car. Thanks for another great job!

It was excellent and Bob and Mark did everything they could to help me doing the deal and afterwards helped me with all the things I needed to know about all the technology the Jeep contained.I would recommend Holden agency to anyone looking for a good deal.Always treated with respect.

Service department always straight shooters on what to expect and suggestions on options. Thanks for being here for us.

They refused to work on our vehicle, even though it is still under warranty. And didn’t even have the tenacity to tell me themselves. Worthless.

Always very friendly and give a personal touch! Highly recommended!

I HAVE GONE TO MANY DEALERSHIPS AND NONE OF THEM CAN COMPARE TO HOLDEN MY GOD THESE PEOPLE MAKE YOU FEEL LIKE YOUR VERY IMPORTANT TO THE PEOPLE WHO WORK THERE THANK YOU AND GOD BLESS YOU

Sought this dealership out from our home in Maryland because they had the exact hybrid Pacifica limited we were looking for- no pressure, no haggling and automatically provided the best incentives for the vehicle that were available. Had a small snafu with a recall situation, but the staff were very apologetic, accommodating, friendly, and communicative. We ended up with a loaner Pacifica for a month which did give me an opportunity to get used to driving a minivan, and once the remedy for the recall was available they fixed it immediately and we came to pick up my beautiful luxury van!

Holden Dodge service department manager is terrible. He is a liar. Wont be taking my truck back there.

Just bought my 2nd vehicle from Holden and I will not go anywhere else. Mark Bivins, Louis and Leo are fantastic! Highly recommend this dealer for all of your mopar needs!!

We had a great experience at Holden Dodge. The entire team was friendly, low pressure, and knowledgeable!

Waited an hour past my appointment time for a simple oil change. Had to take my keys and leave with no service due to long wait times and no updates

Only place I will ever purchase a vehicle from again!! Such great service. Staff is 100% committed to getting you in the vehicle you want at a great price.

After I got rear-ended, I took my car to the body shop at Holden Dodge, and let me just say it’s one of the best experiences I’ve had. They worked with me to price match OEM parts to get it covered by the insurance company, and had the car fully repaired in two days. If that wasn’t already enough, they also cleaned my car inside and out prior to me picking it up. I will be back! (Just hopefully not in the body shop lol)

I am from New York while coming from Maryland via Dover Delaware my vehicle 2010 Chrysler Town & County gave me trouble. I brought my van to Holden Dodge Chrysler. Mr. Aaron explained the problems and they fixed it same day. Great service. Kudos to entire team.

Excellent customer service. They were very thorough and knowledgeable. Had a great shopping experience there.

The customer dealership is beyond horrible. Zero communication and when they do they are condescending.