I was hesitant about ordering curbside pickup because of the bad reviews on this site. Since those reviews are old by months and even last year I decided to try it and am so glad I did! They must have just needed time to get some kinks worked out plus we all know not a lot of people have worked during the pandemic. I had a large order, $177 worth of groceries. I pulled in the parking spot for pickup, alerted them I was there and they brought my order out within 3 to 4 minutes. They loaded everything into the back of my car and had great attitudes. It was so easy and convenient and I even got $15 off for using the service! I was informed that my order had been ready for 6 hours and that online scheduling gets backed up so in the future I can call and check if my order is ready sooner. There were only 3 or 4 items that I didn’t get on my order and that’s to be expected. I’m really impressed and thankful for this service!!!

More than just a grocery store, this Kroger has a huge range of items, food, household, personal care, flowers, toys, services of many kinds. It looks like the store was enlarged, as the produce and florist and sushi (yes!) and some gourmet delicatessen counters are tucked beyond a wall. Checkout was fast, staff was friendly and helpful, they take coupons, and additional benefits can follow purchases. There are too many discounts and ads for me to even understand (electronic coupon? App? my cell phone wont do those, sorry), and I dislike self-checkout, which is no more than a way to keep the staff list low, imho.

Always 1 cashier in the mornings. No one bagging. I do the work for them and self check out. Self checkout attendant says hes clocking out. This Kroger has the absolute worst customer service. The managers needs to do more training at Bellevue Kroger or Kroger on University pkwy in Jackson. They both have wonderful customer service and are always clean.

Great prices and enjoy using the Kroger Plus card on the sale items!

Walk in this place and try to tell me I’m wrong. Wish I could give less than one star.

I ordered online pickup. I received a voicemail less than an hour prior to pickup stating I would need to pick my order up 45 minutes after the end of my initial time slot. I show up in the voicemails updated recommended time slot. I wait 40 minutes after calling and checking in with my car spot. At which point two employees start making their rounds to cars tell people their pickup time as changed. I was told to come back in an hour after waiting 40 minutes with no communication.This location overbooks pickup appointments 3 of my last 4 appointments were pushed back. I understand you get behind sometimes however, it’s unacceptable to consistently push people back as we may may have other commitments at that time. I tried to discuss this with the manager but he was VERY dismissive.I won’t be using this service again! If you have hours of your day to waste this is the place for you!

Worst experience ever ordering online. I would not waste your time. Waited over 3 hours and didn’t even get over half my order but got charged the full amount. So unorganized.

This is the second time I have used click list at this Kroger and both times I have had to wait in their parking lot for more than 30 minutes. When they do come out with my groceries they had substituted items without notifying me, even though I had signed up for notifications. As a busy mom it is faster and easier to shop myself at this point.

I adore Kroger sales and coupons. You cant beat their buy 5 and save 5 deals. I especially love their winter stock up deals when soup is 50 cents a can!!

This store is very busy most of the time. The parking lot is nearly always full. The employees are always polite and helpful but the shelves are rarely fully stocked. Clicklist here is a joke - either you wait more than 30 minutes for them to bring the groceries out to you or they will delay your order pick up time by hours (which is very inconvenient when your chosen pick up time is 2 - 3 PM so you can get a few items to make dinner and they change your pick up time to 7 - 8 PM)

Says mask required and they announce it on the intercom, but they dont enforce anything!! Selection is pretty trash, especially compared to other Krogers locations. Some workers are polite, most just ignore customers unless forced to interact.

DO NOT WORK HERE! They treat their employees really bad. They’re all miserable and the deli is the absolute worst place to work.

Don’t use pick up service. I put my order in the night prior due to Habitual lateness. My order was delayed one hour. Got a text not a problem. Then I got there and then they told me it was going to be two more hours after I drove 25 minutes to get here. This is the 3rd issue of this sort.

Fast service

Their is a few extremely rude ladies working in the pharmacy. Not to mention they take 10× as long as anyone else to put some medicine in a bottle. Apparently they feel like its the customers fault they are always under staffed and they literally point that out every time. I filled my last prescription with them and really dont know why I kept going there, well the idea i could get some groceries while picking it up was the reason but that just isnt worth it.

I was shocked to find out today that the checkers at my local Kroger are not required to be vaccinated against COVID19. Both my checker & the lady bagging my groceries said that they have no intention of getting vaccinated & they will soon be allowed to work without masks. They said some of the stores are already allowing mask less employees. I was shocked that the people working at a busy check out line in a store the size of Kroger did not have to be vaccinated!

Service is good in store. Grocery pickup has been having issues.

Always great employees to help you find what you need. Good sales everyday. And plenty of stocks.

Wal-Mart called 3 hours before I was to pick up chicken for a family get together and said they were out of chicken since yesterday. Did not call the day before. Called Kroger Deli and with a 2 and half hour notice had my chicken ready on time. Walmart had a week notice to have it ready. The chicken was much better then we get from Walmart.. Thanks to the deli manager at Kroger for your help!! I know where to order chicken from for now on.

Well stocked, clean aisles, everyone in masks, and plenty of sanitizer stations

So! My fiance and I ordered a sandwich platter and cheese tray for our no frills DIY wedding. We placed the order a week in advance, but they STILL got the date wrong and almost ruined our wedding reception. They did not acknowledge their mistake and took NO steps to ameliorate the situation. You would expect some sort of discount right? No. We payed full price, and when we filed a formal complaint we were given a whopping FIVE DOLLAR coupon towards our next purchase. Lotta good thatll do... seeing as how we wont be shopping there like, EVER again.

Its pick up is a joke you. They are out of stock on the items you want but you can go in the store and they are there. last 3 times we tried to get diet coke and diet sundrop out of stock. soon as they load the car i pull around front and go in what to my suprise there are the diet cokes and sundrop

Love my local Kroger. Super friendly staff and well stocked shelves.

I love Kroger. B-u-t! Went on Saturday morning got to check out at 7:50....told the ONLY cashier and bagger they would get my employees of the award for being there in person. I have been a customer service coordinator for 15 years. There should never be only ONE manned checkout. Two would be a minimum. I get the self check out but when the only cashier is 4 buggies deep management needs to be paying attention. ....just saying!

The employees go out of their way to be unhelpful. Shelves rarely stocked (always in process and hard to get through isles). Produce is a joke

In and out. Everything we needed

Great store but to do NOT use the pick up. It took them an hour and a half to bring out my groceries. A few of the employees were in NO rush as they were bringing things out. They were moving so slow and it was honestly frustrating that I spent my entire evening waiting. I’ll never use it again. Only ever go in to the store at this location.

Clicklist -I prefer to get groceries at Kroger, but I would advise against Clicklist. It is better just to go in (when theres not an ongoing pandemic). I only do it if absolutely needed, but I have never gotten my order filled. Today was an example. They shorted my order 18 items. I received a text about it, checked what was substituted, and nothing was. I decided to go in 30 minutes early and look around myself. I found 14 of the 18 items... the exact items I ordered. I asked the person bringing my order out to share it with the manager, but I dont expect any changes. Its been this way since it started.

The grocery pick-up for this location is untimely and lacks organization as well as proper staff!! For months now my groceries have been delayed for “being so busy”. Sometimes I will receive a phone call informing me they can’t have them ready at the specified time or sometimes I go to pick them up and they tell me they aren’t ready yet!! If someone orders groceries and picks a time (that is shown available on the app) then they should have them ready in a timely manner PERIOD!!!

Good I like kroger

The store itself is great, the pick is absolutely horrible! Got moved from one day to the other due to demand and not being able to fulfil my other thay day, then come to pick up and after waiting an hour being told they lost one of my totes and now I’m waiting for items to be picked for stuff that was claimed to have already been picked once. Subbing items that I went in the store On the shelf after they weren’t fulfilled. Kayla who works the computer was no help and was frankly rude when asked about the items and why there is an issue. I will never use store pick up again for Kroger. Absolutely the worst experience I’ve ever had. I will also not be shopping at the store.

Excellent place to shop. Organic options provided!Great store.

Do not use click list.... complete waist of time. It would be way quicker to just go inside and shop. I have been waiting almost an hour and still no groceries. They have served 4 cars that pulled up after me. WASTE OF TIME AND MONEY........

The deli runs out of their chicken often. 3 weeks in a row weve had issues getting their boxed chicken. They are very busy so I decided to call and order the chicken ahead. I get there to pick it up, they had given it to someone else.

To the employee working the self check out this morning that has gone from accusing me of using a counterfeit $100 bill two years ago to accusing me of trying to steal a can of Kroger brand Vienna sausages, I hope you’re fired soon. You are a terribly rude individual and have zero customer service skills.

Sean in the deli department took real good care of my $600 plus order for Union Sportsmen Alliance annual event at Montgomery Bell State Park and hes an asset to Krogers! Very professional and if need be give him a raise to keep him there with your company cuz its much better than last year when we got our order there.

This Kroger is very convenient for Dickson & surrounding counties! The prices match my budget. The deli department is my favorite especially when Mrs. Edmondson is working. I know my food will be made correctly if shes handling it. The store could be expanded to accommodate the influx of growth in Dicksons population. The pharmacy staffing is very friendly which makes the wait times more acceptable. However, its constantly busy with patients. The overall atmosphere is pleasant.

I absolutely love this Kroger! The staff are always nice and helpful. The points and rewards are great! They always run great sales. The store is always super clean. Love it!

Awesome selection of foods if youre trying to eat healthy. Expensive but thats a relative term and your health is worth the money. Many aisles so almost never a long wait. Great store.

Welcome to your Dickson Kroger. Kind employees that know it’s this bad and management won’t fix. They appear to fully stock rarely - maybe once a week. Their deli and bakery are not this way - they are exceptional. The rest of the store is just poorly run. The pictures speak for themselves.

I love my Krogers! But lets face it, its not the product its the people that bring me back! Especially Cheryl! She always puts a smile on your face. I would name more people but I would be afraid I would leave someone out. I love yous and their coupons

Well kept store. Great produce and bakery section. Sushi made fresh daily...love it!

Employees are always so friendly and helpful. Prices have been lowered on a lot of items. The points and sales make it well worth shopping this store.

Ive been going to Krogers for a long time I have a little service dog and Ive always got great response respect from all the employees Ive Know one person I know I can always depend on her name is Cheryl she is the best worker there thank you Krogers fore hiring and her see I have a heart of gold

We spent 45 minutes in the Kroger pickup line. Our time ran into the next pickup window. We also asked for paper bags for all of our groceries and only received a couple of paper bags. Our click list person was however very kind and apologetic. We lost money and time and will probably not use the pickup service at this Kroger again.

The customer service isnt the greatest. Ive called a few different times and got left on hold and then hung up on. Confused as to how they can sell freshly made sushi there as well as the kits and some ingredients to make it - but not sell sushi grade fish at that store?!

NOT ENOUGH LANES OPEN,my feet are very bad ,had to way too long! Every thing else was great.

Love Kroger!! Great selection and prices for all budgets and even greater savings loading virtual coupons onto my card!

We had a very nice visit to Krogers last Friday afternoon. We had not shopped there for some time to be honest, but in the mail we received quite a few coupons for items that we use that were absolutely free! Now you have my attention, Mr. Kroger, and we shopped with those coupons as the base of our visit. The free items included eggs, cereal, cereal bars. We also had a coupon to get ground turkey deaply discounted. All in all when taking the free items into account we were able.to purchase our weekly provisions for less than 45 dollars including tax and that is not bad. I think it is possible to shop at Krogers economically if you shop what is on sale.and use the store.coupons when available.

This is only the second Kroger Ive ever been to in my life because I just moved to this area. If the first one in Columbia was five stars then I would say this one in Dickson is a three-star. I was especially disappointed in their fruits, grapes Etc.

Ive always like Kroger and will continue to go, but I would love it if someone would take the time to teach their baggers how to properly bag. We like to bring our own bags and are always unloading them and reloading them in the parking lot.

Patrick in Pharmacy is courteous and patient. Everyone at this store is so helpful. I am new in this area, and I will be shopping here all the time!

All good but the parking. Not enough. They also need to build another Kroger in bon aqua side of east Dickson .

They are very helpful. The pharmacy is great. The fuel points save us money. The have foods that other stores do not have.

Meat dept was real helpful. Store is always clean. Friendly environment.

Stunk like dead fish through the whole store , milk was not at a cool temperature.That was enough for me to leave and go somewhere else .The Dickson Krogers has become a horrible place to purchase groceries .Very dissatisfied. It is a shame ! This used to be a wonderful place to do your grocery shopping.

Shop there all the time.With coupons you get some good deals when the item is also on sale.

The people are very nice and I can find everything I need there. And they have good deal.

Very nice selection of goods. I am very impressed with this Kroger.

Got in and out quick. Staff is super nice and even willing to help you to your car woth your groceries!

Its a great place to shop Im in there at least three times a week

Could not shop today. Too many click list carts blocking the aisles. Couldnt begin to get through produce with carts blocking the way and the two women filling orders would not move and in fact blocked my way. I told them they should have respect for the people in the store trying to shop. Totally disgusted. Left without finishing my list. Not a happy customer.

The workers are friendly and helpful. They have the best produce in the county (compared to other grocery stores.) The parking is the worst problem. But, it depends on what day you go and the time. I have tried the clicklist twice. The first time I bought $200 worth of groceries. It was such a mess. I ended up with items I didnt asked for and my receipt said I bought things that wasnt put in my bags. I had asked for green peppers that were on sale. The girl had hand written that they were out of stock. I ended up having to go back to the store in person and they had an abundance of green peppers that were the sale price. However, they gave me red peppers at a higher price. It was irritating. The 2nd time I used it, I stuck with about $40 worth and it was a lot easier and no mistakes made.

There were only 3 registers open and its the week before holiday weekend. I had to wait in line FOREVER!!!! And this wasnt the first time this has happened. At least walmart has open registers.

There was several empty places on shelves. They have been out of kroger cheese sandwich crackers with cheese in the middle for over 2 weeks or maybe its just that they happen to be out every time we go. There wasnt anyone working the customer service desk. It was 5:00 p. m. One guy said he had been waiting at the customer service desk for 15 minutes . There had been someone working the desk but they left while the customer was standing there waiting. I guess they may be short staffed but it is very rude to just leave and not say whether or not you are coming back , especially with a customer waiting. The guy in the meat dept. was very nice and helpful though.

Overall l like most Kroger stores but this one in Dickson is the worst I have ever shopped in. Obviously poor management has lowered employee morale to the point of not even caring anymore. If you complain about something to an employee they say we hear that all the time but management wont fix it. SAD!

Great store just wish they would quit moving everything all the time.

Super nice and helpful. Even though the store was busy, I checked out quickly.

I only wish big sale items that are sold out fast were restocked just as fast.

Our visit was great full shelves friendly staff and cashiers a lil shy on parkng.

Greatly appreciated Savings at Kroger tonight!! Thank you! Awesome Folks here at Kroger!!

Horrible management. A customer should never have to wait 25-30 minutes to check out. 4 total checkout line open.

Shop there weekly. Love the fresh produce and variety of cuts of meat!

I like shopping here, but they need to make sure they have there sale items in stock. West Nashville and Dickson stores both.

Very clean, friendly and helpful employees, always have multiple lane open when checking out!!

Torn on this review, but just sharing my honest experiences.Overall, the store is OK and employees are helpful, but......ClickList ... well.... sucks. Nothing is convenient about shopping over an app, waiting for a pickup time, and getting to the store to find out many items were ‘not found’ ... especially when I can walk right in and magically find them..... substitute items have no rhyme or reason.... they will say they can’t find any of some super common item with tons of sub options, and at the same time will sub something else with the most awful choice imaginable as the substitute. They need to hire a former Instacart or Shipt shopper and learn how to do this personal shopping thing better.All that said, if you have the time in your day, then the store is OK (nothing over the top special or bad) for shopping and meeting your needs. Just avoid ClickList and be ready to hunt for parking spots.

Great shopping environment. Regular prices are good, and frequent sales. Use the app and digital coupons!

The lady that works the self checkout is wonderful to deal with. She is so helpful.

This is my favorite grocery store. They have everything I need, including fresh sushi and my pharmacy!

Every time Ive been here the store has been clean. Friendly employees.

It was great the employees where very nice and helpful summer was so helpful

Efficient store with great emplyees. Only complaint is the constant moving of items and the 1 Click carts blocking the way.

Friendly service, not always best on inventory

Will not go back to Dickson Kroger on Saturday anymore. They were out of the best sell items. Clerk told me to get a raincheck i have a better suggestion before you put an item on sell make sure you are going to have an adequate quantity to keep it stocked. Kroger is my favorite place to buy groceries but stuff like this makes publix or harris teeter feel like an option hope I dont run into thos again at Kroger.

Everyone is always willing to help and make you feel welcome. I would highly recommend Kroger to everyone.

This kroger used to be really good. Now it seems that every time I go I encounter problems- with digital coupons or not charging the sale price or just the wrong price. I really wish dickson had a Publix

The workers were very polite and helpful.

Good products and services at fair prices

Had the usual friendly shopping and pharmacy visit. There were no large packages of the Kroger brand thick sliced bacon though, luv that bacon.

Love the Kroger pick up!!! Saves time and you dont have to fight the croud.

Decent small Kroger. Produce quality and selection is poor. If you are shopping after 8pm, dont be surprised by bare spots on shelves.

Great store, great employees. Been shopping here for over 25 yrs.

Lots of organic foods. Funky store layout. A fly was in the doughnut case.

Best nap I ever had.

Great group of people, friendly and helpful. Shelves always stocked. Great near selection.

The only reason I shop here is they have stuff I cant get anywhere else. They dont restock their shelves very often and they are out of sales items most of the time.

I have shopped at Krogers since they opened, in Goodlettsville for many years,when I moved to Pinewood I found one in Dickson.Love my Krogers.

Krogers is always busy but they try to be so polite when they wait on you

Great store, nice & helpful employees, plenty of parking, great produce.

Shopping for seafood everything I needed anymore