The manager was very and unprofessional. All I wanted to do was exchange something but she just kept saying we do not have it and we cant order it. I went to another Gamestop, no problem, they ordered it and was nice and professional!

Employees were great help me picked out a nice game system for my son they didnt have any other color besides pink but it was great customer service

Wonderful Service Will Definitely Recommend Thank You 🙂🙂🙂🙂

Great experience, they had the game I was looking for and the attendant was friendly

They are very nice and ready to help

I stopped going here for terrible service long ago, decided to come back because it’s the closest to home. The service seemed slightly better but still going to never shop here again, they have a special set of rules for their store only! It’s complete bull when you have to send someone to another store because “we don’t do that here...sorry.” It’s okay there are other amazing GameStop stores, this one happens not to be one of them.

IF IT COULD BE ZERO IT WOULD..STORE DOES NOT CLOSE UNTIL 7PM AND HE LOCKED THE DOORS NOT ALLOWING ANYONE IN AS HE PUT GAMES AWAY AND ACT LIKE HE DID NOT HEAR THE KNOCKING..NEVER WILL I SHOP HERE AGAIN..ITS SAD

This is my spot for the newest or latest games, reasonable prices and good customer service.

I wanted to buy a gift card. I called 6 times and no one answered. So I drove up there only for them to lock the door in my face so they can close the store down for a hour.

Great customer service from the guy at the door and Duane.. But the cashier Tiffany made us wait more than 20 minutes to ring up our items while she restocked shelves. We were next in line but that seemed not to matter to her. The line was long outside for the wait due to Covid. Her service was unprofessional as she made me go back to the car to show my iD to use a coupon with my name on it. I recommend training in customer service.

Good variety of game equipment.

Went there last week, HORRIBLE CUSTOMER SERVICE. The lightskin woman who worked the register that day is the absolute worse!!! I asked for help looking for a game that wasn’t in stock there, oddly enough I found another game there that the website stated wasn’t in stock at that store.I asked her if she could look up of the game was at another store within driving distance, she told me “you can look that up online sir” I told her online isn’t accurate she kept repeating “it looks like you have a list of games, you can just look them up online” it’s as if she didn’t listen to anything I was saying, and she gave me the wrong game of the case I came to the counter with.Not the first bad experience with this location, but by far the worse

Called 3 times with no answer on the way to the GameStop when I got there the doors were locked and I was 7 minutes after close while workers were inside talking.

Social distance crowd control great deals, they help you use your rewards and coupons to add value to your purchase.

I called 5 times and no one answered. Bad customer service

Even though he gave his name plus the verification code was given they still wouldnt let him get what he wanted without ID then they called his name that was on it and still said we need your ID to make sure your face matches your picture

Super strict on the mask mandate. Over the nose really 🤬. Only five people 🤬. Service overall professional.

It was great, I was in and out in a matter of seconds and I was able to find a game that I was looking for it since yesterday. What is the saying that the only way to get inside is with a mask but thats how they have to do it or they will get shut down and given certain circumstances going on in the world I can understand, these are very concerning times

Really practice Social Distancing, wearing mask and adhering to Pandemic precautions. Oh! They always have the gaming items my son needs! Courteous staff.

The new policy of 3 in the store is terrible, however its necessary. The staff were very friendly and upbeat, given the unfortunate circumstances they are in. Overall it was great once we got in, minus the feeling of being rushed to hurry up and buy because of the line of customers outside staring at you through the window hot af. Safety first, i guess.

Havent been to this location in a long time. Very clean. Limited number of guests at a time and no cash transactions allowed. Staff was very polite and patient. Good experience.

The man I dealt with was pleasant he just didnt have the game I wanted for my grandson at the time. Went back a few weeks later and was able to get it.

Called ahead of time to ensure Id be able to get into the store, employees told me it was fine, plus the item I wanted was in stock. Told them Id be there in 20 mins perfect see you thenShow up literally 15 minutes later, and theyre closed but someones walking around. I wait until they open the door sorry were on lunch youll have to come back in half an hour, we cant help youI wish I could make up such terrible client service. How canyou tell someone youre open, and then close for lunch 15 minutes later.How can you not have enough people on staff so that the whole store doesnt shut down for someones break?

They had what I needed

Im giving this liquor store three stars because I didnt shop there and I cant say anything bad about it so or good for that matter

My money was stolen by workers

It’s ok I just wish theyAnswer the phone

Great place to buy and sell your video games/systems!

I would’ve given this place zero damn stars. Ghetto as hell. And they NEVER ANSWER THE PHONE!! I’m not about to drive all the way there just to get swarmed by bums and to find out my game ain’t there. Just go to the one in Southfield, it’s worth the drive and they answer the phone.

Service was beyond excellent

I went here to buy a used PS4 and it didnt work. When I went to return it, they said it might be me T.V. After that, they gave me a different used PS4 and that one was physically damaged when I took it out of the box. Sure enough, this one didnt work either. So, when I walked back in, a woman behind the counter immediately told me, very rudely, that its my T.V. and not the console. I just told them to let me trade it for in-store credit so I could go try somewhere else, and then she told me she couldnt do it because theyre about to close and she cant give me any money back. I didnt want money, I wanted in-store credit. Anyway, they told me to go to some other GameStop to trade it in. I go down to the GameStop in Taylor and they actually cared about my problem. They took the broken console, checked if it worked well (which they said it shouldnt have even been accepted for any trade there to begin with from the damages they noticed), got me another used PS4, took it out the box, handed it to me so I could inspect it right there, and even plugged it into a T.V. to see if it was working fine. With all of that done, they said it was good and if there were any problems just come back. That GameStop knew how to help a customer, This GameStop doesnt seem to truly care to help. I apologize for basically ranting over my experience here, but I cant think of much reason to come here unless its the only place you can possibly go to for buying games and gaming merchandise. Try any other place before here.

They never answer the phone ever tho.

They never answer the phone the phone will just ring

Staff was amazing and very helpful

Rarely open please if u have the extra gad go to the one out in Livonia

Love one of the managers she is so nice and friendly and she always remember me & my daughter when we come in

Its small...so..limited. But the staff is always cool and relatable. Just lacking in stock and size.

Max deals

Ive never had any issues with the staff. 5 stars in my opinion.

Stupid long lines, youll be waiting forever.. but at least the employees know their stuff.They just need a better system to get you in and out

They sold me a broke Nintendo dsi and when I tried to email them, they said nothing back

Cool folks kno the games but for the life of me why does it always smell like weed in here

Its a great place very nice staff

Good service for a broken remote. They replaced it and i was back on cod. :)

Close too early otherwise great

Place looks super small on the inside. All of the good games are out for you to see while the average games are on the way bottom almost to the floor😠😠.

Friendly staff, very helpful as soon as you walk in

They dont even answer the phone and half hour after open no service really bad business

Great varitie of games and equipment.systems.

Great service

Every time I come here, Im disappointed. Whether its trading in something, and the value in store is different than the value shown online, or if its trying to pick up a game that shows its avaliable at this particular gamestop but you go there and its not available. Happened to me multiple times. Id highly advise against going here.

Ms. Whitehead is the most wonderful and sweetest person you could ever meet! She’ll take care of your every need!

Always great customer service.....

In and out

Staff is very helpful and knowledge able.

Was pretty fast

I really like it here

This place is the best

Great store little too small though good people

Dont even bother with this place. The gentlemen that i spoke to was very dismissive and not really knowledgeable about anything. I was willing to do business but apparently they didnt want my money given the poor customer service. After waiting for him to finish stocking the shelves and taking his sweet time looking for my game, i requested for a manager and he boldy claimed it was him....in complete disbelief I made a dash for the door and never looked back.

Manager is extremely rude and very unprofessional!! Highly disappointed

Lack of management! Every time I go here theres a issue. Either being closed or not having enough workers.

Dey gets half of my kids money

Worst gamestop in michigan

Never go to this game stop other then the old lady the staff is terrible one of the worse encounters of my life. The staff is bad the wait time is bad and they need to restaff because the customer service is awful. and When I bought infamous second son it never worked so they sell games that dont even work sometimes.

Store doesn’t take cash anymore. Last time I check cash is still King.

Love the way thw employees treat you with answering each question and concerns about all and any video games bang for your buck

Thank you for your help.

🎅Its the Holidays, so a lil hustle and bustle. Staff was nice, helped me get what I needed.

They wont take Madden legacy edition back

As a GameStop employee I was very displeased with the service that I received today. I know we as employees are suppose to aim for great customer service and I didnt get it

They dont have nothing and they lied to my face and they are very road

Was pretty good everytime, Asked to do a slightly stressful deed in which included him having to call another and gamestop and it took us like 30 minutes resolve the issue, and multiple customers came and went with no hold up with me and my issue. So they move pretty quick, and the guy helping was really nice, joked around to pass time when he was on hold with the gamestop, just all around good services.

I wish I could give them ZERO STARS......Anikka the store manager is horrible....From the moment I walked in she was not friendly at all and had a nasty sarcastic attitude... Go to the other store in Westland or Hamtramck......They will never get money..My son money. My family money. My friends money.....NO WAY.... Anika please get some customer service skills....Thank you for a horrible experience while I was in Detroit...... Whoever her management is needs to do better with the people they employ to represent their company. Cause she is NOT IT....

I called for a solid hour , there system reported that they had a used copy of a game that came out previous day / making it cheaper .well after not answering phone I was told they were so busy ,well I rode from the other side of town because they would not answer because the were crowded ,if phone answered I would not have made trip . its called muti task , and didnt understand why I was upset and offered no compensation in discount .because game was not there which they could have told on phone if answered

I bought a 3 month ps plus membership from them with a game and a pro membership they didn’t give me a ps plus card so i thought they sent it to my email later I threw the receipt Away. When i realized they didn’t send me an email for ps plus I called back up there to see what the problem was and the lady said “the code was on your Receipt i told her that the man never told me that i return She told me “oh well you have to buy a new one” they cheated me out my money 😤

Their selection is limited. A few weeks earlier, I thought it was time to get an Xbox 360 component cable. So I look to my closest Gamestop for one. I decide to go to their store to purchase said cord. Sadly they did not have one :(. A few weeks later, I call ahead to see if they had another in stock. They said yes, so I was excited to go buy it. I wait ONE DAY to go buy it because it was then Easter Sunday. I return to the store Monday morning only to discover that they dont have the item they told me they had in stock. I left the store disappointed.I thinks its time I take my gaming business elsewhere.

The store is way too small they never have anything in stock the employees are useless and liers lie to me just so I would renew my discount card Ive been using the card for 12 years now of course Im going to renew no need to lie the employees are also very ghetto Ive actually stopped going to GameStop I havent been to one in months the company really needs to look at their employees

Ive been buying from this shop for years. Never had a problem with the staff, any thing with equipment was rectified. Ill continue to do business here.

Been cool since Ive been going there for the past year.

Large assortment of games, prices good

Place looks dirty and requires a security guard in store (detroit) and employees look depressed. Service makes me want to vomit and no games in stock...commence the bitching.

This place gets 1star because they never know anything! They told me far cry 4 doesnt have a complete edition a month ago. Then I call today to ask about mafia 3 midnight release and ultimate gears of war 4 he tells me theres no midnight release at all for any gamestop lol laughable there may not be a midnight release at your gamestop. But there is a midnight release its all over the website. Conclusion I will never buy or pre-order anything else from here. Hire employees that actually know something . P.s there was one lady who rung me up when I pre-ordered she was good at her job and answered a few questions I knew the answers to

Great for the time being

Went in not very knowledgeable about what kind of games to get for my #5 son 3ds & was helped out right away wit great services.

They good but so so slow as hell

Hardly ever answer the phone.

Went to this location to try to get a power brick for an Xbox. The white guy there acted like he didnt like his job and was very snobby towards me. He said that they had power bricks but that I needed to know what type I needed. I told him I knew the one I needed and if he could show me some I can get the one I needed. He sighs goes to the back, brought out one. It wasnt the right one. I gave more info on the one I wanted and he sighs and goes back to find one. About 30 seconds later he comes out saying that they didnt have the one I needed. I distinctly got the impression that he didnt even look. Very snobby and not customer friendly. Ill go to the fairlane location from now on..Gamestop needs to fire him and get someone more suited to that job.

Im a beginner will let you know soon

Great friendly service

They never answer the phone, always getting hounded by bums when I get out my car. The staff is not friendly. They still only exist because this is basically the only gamestop in the hood

My #1 go to for games! So close to home!

Looking for Christmas gift for my Grandson.

They didn’t answer da phone and I called again in they answered but da lady that I talked to was rude and chain so I went off

Slow

Idk man, sometimes I have good experiences and sometimes I dont. But waiting in long lines can be a pain.

The line was long yet I still only waited for 5 minutes the cashier took care of my needs

Forget all the lost saying how helpful they are because there either wrong or fake I never been into this store and had a quick or easy experience nor have ... plus when ever I try to call up there they never answer the phone so one day I called while I was in the store to see if they would answe and they just let the phone ring 😐😐 basically this is one of the worst GameStop o have ever been to I hate it if there was somewhere else I can get my games that was about the same distance I would have been left games stop and went there

One staff memner reaked of booze.most times long lines.and the heat always on Africa...

Extremely high priced games.