Best guys around James and Paul and the guys have been my mechanic go to since 2011 never a issue always fast dependable reasonable honest group of men giving the best service , peter is the best smile to see or even hear on the phone :) thank you

I am definitely going back to First Choice Automotive for any future fixes. These guys were very helpful and communicated with me the whole time. They are affordable for a guy in my position right now. I recommend you take your vehicle and give them a try. 🙌🏾🙌🏾

This is the only place I will ever take my cars. Always the best. Honest. Easy to deal with. Bring your car here you wont regret it!

I recently had an unpleasant experience and had to get my vehicle towed to first choice collision on cayuga creek. I dealt with bill? (Everytime I saw him he was wearing a black/blue north face hat) He really made me feel better about the entire situation, also helping me get my car out of there and where I needed it to go. I would recommend anyone that needs a tow or collision work to go see bill. He really needs commended for his efforts and the way he represents this company. Thanks bill.

Fast and professional clean and organized

Polite efficient and reasonable..

Great service and repair, honest prices, excellent smiles!!! 😁👍😎

Very professional and efficient auto repair shop. Trustworthy used car sales too!

Jimmy and Pete always take good care of my cars... Fix everything that needs it and nothing that doesnt! Always get me in promptly... Ive never had a complaint with any of them or their work... Id recommend them to anyone... Susan M.

AWESOME CREW MECHANICS 👏I highly recommend them to anyone who is looking for good and trustworthy people

Highly skilled, very reasonable prices, provide detailed info., friendly staff. Been in business a long time also operate a separate full collision shop. Have used their services a number of times over the yrs. Highly recommend them ! R. Fox

I called to see if they can color match a rim, he then acted like I was dumb and asked who told you to call me. Even as just an inquiry I would expect much more professionalism other than insulting the customer but to each their own.

Hardly took anytime at all. They did a good job on the car, the place is very clean and free soda pop! Also coffee. Very honest and they dont jack up price. Price matches what was agreed upon.

Great place. Excellent service.

Love these guys. Knowledgeable and well mannered staff. I never get the run around from them and everything I have had fixed stayed that way.

I took my car to get a side swipe fixed and received the most personal and quality care Ive ever got from a car repair shop. They had the most reasonable prices and my car looks better then it did new! Would truly recommend to anyone and will go back for any other report needs.

Excellent, knowledgeable service! A+

The worst service I have ever experienced. Took the car on a referral to have my control pump serviced. Paid close to $1000. 6 months later the check engine light was back on, took the car back 15 months later and was told after a diagnostics that it was the same problem but worse. Let’s not forget the $120 fee he charged for the diagnostics, but cut it in half just for me. Was told because it was over a year he was not responsible for any work. At this point I will be letting the BBB handle this complaint.

First Choice Auto was recommended to me about 7 years ago by a friend, I have never had a bad experience with them. They really go above and beyond, are trustworthy and reasonably priced. The staff are friendly and personable, when I walk in they remember my name. Before I purchased my new car I had an old car that always had something going wrong with it, there were many instances where they could have tried to tell me to repair/replace things but instead they were honest about things that needed to be fixed and things that didnt need to be fixed (like patching my muffler about four times before finally it rusted out so badly they had to replace it). If you are looking for an honest and reasonable mechanic, try them out.

Excellent 👍. Honest and great prices. They stand behind their work.

The owner Jim is a stand up guy. Ive always been treated with respect. If repairs are needed, I can count on Jim to give me all my options. They dont try to push you into repairs. I will continue to recommend them to friends and family.

Very honest, fair, professional and reliable. I would suggest them to anyone over anywhere else.

I stopped in to see if they could put my rear view mirror back up.I didn’t even get the mans name, but he came right out and took about 10 minutes and got it hooked up for me.Thanks so much!! 👍🏼

Great customer service. Honest and fair with their work. Unfortunately my vehicle couldn’t be repaired but they were kind enough to gives me options and help me in between. Would definitely go back to for any future car service needs.

One of the tow truck drivers ran me off the road on the NYS thruway with my kids in the car, Completely unacceptable and dangerous, Contact DOT about the safety of this operation.

These guys have provided 1st class service to our vehicles for years. I would definitely recommend them to anyone needing towing or service. Professional, reliable, and awesome!

Fantastic service and mechanics.

I could not recommend this repair shop more. I was just about to scrap my old Nissan when I couldnt figure out what was wrong with it and they brought it back to life. VERY impressive indeed. Everyone I know who asks where to get their car fixed will be directed here. Thanks to all who work there.New post:Came to 1st choice once again. I do a lot of my own repairs but when I either dont feel like working on my truck or dont have time I bring it here. The brake job they did was fantastic, my truck has not stopped this good since I bought it. I have 4 vehicles including 2 classic Pontiacs. Ill take everything I have here.

Love these guys! Honest and reliable.

Jim sold me a quality used car. It only needed one repair from pothole damage and they where very fair and helpful. The other guy thats older than Jim with the classes (sorry forgot your name) is also great to work with.

My first choice for repairs.....

I stopped in at 9 am to see if my car can get fixed and towed today. 3 hrs later a new starter was put in great staff great price you guys get 5 stars from me thank you

This was my first time using this mechanic. They pinpointed the problem in our engine right away. Unfortunately, it wasnt an easy fix, but I believed that they charged a reasonable fee for the work involved. Very trustworthy. Ill use them again.

Very clanish bunch seems like you have to know someone to get them to work on your vehicle. Very elusive with answers. Bad vibe their

Very professional. We bring our entire fleet here!

This place is the worst place I have ever been. I needed a timing chan on my Lincoln navigator which everyone knows they are not cheap trucks! I was out of town and they knew this so they stripped everything good out of my truck and called Lincoln and said I am abandon my truck!! They are crooks do not go to them unless u dont want a truck anymore. They havent herd the last of me. I cant believe this place is even in business!!!

Has the best body /paint man in the business - Adam

The best mechanic, every member of my family goes here due to honesty, integrity, and hard work.

Absolutely great place. They were very honest and reasonabpe the whole time. Fixed an overheating problem i couldve never fixed. Best place!

Awesome service. Recommend him to friends and family

Hands down best mechanic in WNY. Wouldn’t take my car anywhere else.

Good service friendly staff

Robert Jakubecs review is obviously a lie. First Choice is the only place I trust. I typically do all my own auto repair, except there are obviously some things one can not do, or doesnt want to do. Maybe the biggest plus to FCA, is they dont rape you on parts. Who hasnt gone to a garage has been charged 2 or 3 times the cost of a part you could buy at a parts store? On one occasion, I even paid less for a part through them than I could buy it for myself! I think a 20% markup on parts is a fair deal, yet some places go 200% to 300%. All they typically do is call and order it from a store and its delivered!!! FCA with $80/hr labor, real time labor, not book time, and a willingness to work with the customer make FCA a great choice.

Great shop! Honest and trustworthy!

Trustworthy and professional. They always take the extra step for me.

Hard working and honest.

Great business!

I love Jimmy

Owner is Very Rude. I will never go back there. Promises you the world but doesnt come through when you need him.

Awesome service

Knowledgeable team, fix what is needed

They couldnt get the job done

Realistic, honest, and reasonable!