Dont order from this company online, ever. Ive been an on-and-off, but loyal, UO customer for a couple decades at this point (Im in my mid-30s and starting shopping there in my teens, and my purchases include some significant furniture purchases). UO isnt perfect, but no company is. The kicker for this review is that I returned a couple clothing items almost a year ago, sent the items back, got refunded, and went about my business. About a month ago, I placed an order that immediately got cancelled.Over countless hours and completely wasted time on the phone over several weeks with customer service reps who apparently know nothing about anything and have no power to fix the situation (other than to just say they are escalating the situation to the next rep) I have figured out they want to charge me for my returned items that they apparently never received almost a year ago. I was refunded for these items weeks AFTER I returned them, and never knew there was any sort of return issue until 10+ months later. I have no ability to find or track lost return items at UOs warehouse, or track or locate things I sent out via USPS 11+ months ago. Dont purchase from this company if you want the option of returning anything - it will come back to haunt you and theyll try and charge your cards months and months later even if you returned your items and they refunded the purchase.