Fantastic service for an out of state vehicle during a 3 week vacation. Our air conditioning failed. The service center suggested leaving the vehicle with them and we’re able to fit it and fix the issues (software update).

Michael Prince made the whole process easy and painless. He provided straightforward and timely information that made me feel comfortable and confident in my decision. I received great service all around and found pricing to be very competitive.

Great coffee machine, good selection, prices are high.

Long time customer. Maybe 15yrs now. I’ve seen them grow and extend their service and sales. I just purchased my 2nd Volvo and the experience was flawless, uncomplicated, friendly, and quintessentially professional.Nick and Mike 2.0 are amazing in every capacity, from the deal, to the followup and technical understanding of all the vehicles. With the move to all electric, we’re at the bizarre place the automotive history. These guys have it down!Know that the service team will always work to do the right thing within the best of their abilities.

I have never experienced such poor customer service. Getting the car was the first step - but every step after that has been a NIGHTMARE. Buyer beware, if you need help with the service department, getting a loaner vehicle, even just getting the operator to connect you - you WILL get attitude, complacency and overall disappointing levels of support. GO ANYWHERE ELSE - ANYWHERE and you will get better help.

Mike Bonino was knowledgeable and friendly.  He made the process easy and quick. Mike also made my wife feel comfortable.  Thanks Mike!

Service department canceled appointment without any explanation while I’m on the road. I called and they were able to get me in but had no complimentary car. CJ was great.

Amazing service, not your typical dealership. Our sales professional was wonderful, very knowledgeable, with no pressure for the sale.Would highly recommend.

This is a review of the service department. We are always able to get in pretty quickly. The service manager, Keith, is extremely attentive and communicative. Id definitely recommend coming here for your Volvo service.

After buying a car from Mr. Sloan my husband and I will never buy a car from anywhere else. Their cars are in mint condition and their customer service is impeccable. Highly recommended to everyone I know. They went above and beyond to make sure our buying experience was pleasurable. Id like to thank Mr. Sloan and Rafael for their help.

This was my first experience using the service department. I was able to make an online appointment on Saturday for the following Monday morning. I was greeted and checked in immediately on arrival. A nice courtesy car was provided and the repair was completed timely and completely. My Volvo was returned washed and dried.

I called yesterday because a service light came on, Im on a return trip, from parts west, to Ohio. Not knowing what service light meant, exactly, I wanted to have it checked. Called service dept. Spoke with C.J. I came in late afternoon. Auto needed oil change, recall service and door handle problem fixed. Appointment made for 0800 4/1/21 0800. Every thing went well, I was well treated and all is good. Thanks C. J. and Rickenbaugh, and Volvo.

This was the best car buying experience we have ever had. We showed up 5 minutes before they closed. They were fine with us doing a test drive and they were able to get us through the entire process in about an hour. HIGHLY RECOMMEND THIS DEALER

Never greeted although made eye contact with a sales guy: Cadillac. We were looking for the Lyric. The Volvo folks did not ask our interest, I like the S90 and XC90. But will look elsewhere.

Service here is fantastic - best Ive ever had from a dealership. Quick, easy, knowledgeable and available. They dont try to nickel and dime you either. 10/10

Easiest buying experience I have ever had. They got me approved fast, the deal was done fast, and I was out the door with a car that was in excellent condition with an excellent price. The salesman Dan was very personable and answered all my questions with ease. The finance manager Jeff was awesome, went through each step of the paperwork with me and explained everything. All around excellent buying experience.

I think in many areas of our lives customer service and the importance of loyalty has died. Even Nordstrom isnt what it used to be. I really appreciate the warm welcome and working with me to get me into the car I want and going the extra mile to help me -- literally and figuratively.

Rickenbaugh knows how to treat customers right. Dave S in the used car dept. Was friendly and patient. Will L in their finance department was awesome! He worked patiently with me going through the paper work making sure I understood what I was signing but more importantly Will made me feel comfortable knowing what I would be paying. Blaze on the mechanical side was awesome as well, making sure he touched up the little things I noticed. Overall like any car dealership Rickenbaugh wants to sell a vehicle, but they let you do it on your terms and they want to make sure you can afford it.

I had written a review regarding a number of service issues with Rickenbaugh Volvo. Since I cannot delete the post completely, I am writing an update. They have addressed my concerns and found a satisfactory resolution.

When I called to set up the appointment, Austin was very helpful. The day I brought my car in the gentleman that assisted me was very thorough even with some technical issues that he was experiencing. He remained professional and did not allow that to take away or frustrate him. He was able to get me checked in, go over everything and get me out in a timely manner. Although I ended up having some issues with my phone, they tried to call and text me. When I called and realized they were trying to reach me, my car was ready. They completed all of the work that needed to be done and washed and vacuumed my car out. I was greeted with a smile when I returned at the end of the day to pick up my car and the one who checked me out was just as friendly and professional as the one who checked me in. Great customer service! Both friendly and professional and most importantly efficient and thorough! Thanks Team Volvo!

Very disappointed that they wouldnt allow any negotiation on a new XC60 so we bought from McDonald Volvo and got a great deal.Update after seeing the laughably childish response by the VP: Apparently, the VP has decided he would rather spend his time drunk-responding to reviews and making ad hominem attacks against potential customers than actually working to get a better deal for them, as other dealers like McDonald Volvo do. My job as a consumer is to get the best deal I can, and this my way or the highway approach is exactly what led me to McDonald Volvo, where they are willing to do what it takes to make customers happy. Consumers really dont care if you price your cars below the price that the average consumer paid at other retailers. We owe it to ourselves to find the best deal we can. Instead of Im sorry we couldnt win your business, we get name-calling from the VP, which has everything to do with how you treat your customers and also explains why many people are going elsewhere for new Volvos.

Love Rickenbaugh! Wouldn’t trust anyone else with my Volvo. Austin in service is awesome, always accommodating, and takes great care of my car! I don’t go to anyone else but Austin! Would highly recommend.

We recently moved to Colorado from Maryland and this was my first visit to Rickenbaugh. The service was on time and they provided me with a laundry list of possible issues for future visits. Every one was friendly and the waiting room was comfortable. Ill definitely be returning there for all future service and new car purchases.

From the first moment I was connected to sales, my original sales person, Jerica was fantastic. She listened and upon my scheduled appointment had exactly what I asked for. Two cars with the exact features I had requested. Dan was my sales person the day I came in, Rickenbaugh has teams to help each customer. Dan was amazing, informative and as I call it informative sales in my description. Dan was about me making the best decision for me and my vehicle needs. I completed the sale with both of them, it was truly a great experience!

This is a review for their used car department specifically (Not new or service departments). I went in to look at a used Volvo at the dealership and was greeted by Maureen. Went on a test drive, actually liked the car enough to want to buy it that day. But apparently I wasnt aware of their Right Price policy, and was really off-put by the fact that she didnt want to negotiate on the price and basically gave me a take it or leave it attitude; even after I offered an all cash offer. The price that they had the car listed for was on the upper end of fair KBB value, and the car had been listed for 2 weeks... so in no way was it a steal of a deal. On top of this, she went on to talk about how she previously worked at a Lamborghini dealership, and how Its fairly normal to not negotiate the price when youre looking at luxury brands... ummm no offense, but you work at a used Cadillac/Volvo dealership. Maybe it was the encounter with her, but it just rubbed me the wrong way. Either ways I ended up buying a brand new Volvo (for 4K more) at their competitors in Littleton. I rarely write bad reviews, but the encounter didnt make me feel welcome at all (and I was there as a serious buyer). I think they need to advertise their Right Price policy in big font on their front page. Trust me, I dont like to play the back-and-forth games either, but I also want the best deal that I can get out there. I know that there are plenty of people out there (esp in Denver) who are more than happy to walk into a dealership, test drive a car, pick out a color, sign on the finance line and walk-out in under an hour without doing any homework; maybe this is the dealership for them. Looking at the negative reviews, it doesnt seem like Im the only one out there who has not liked their policy. This may seem like a long rant, but I hope I save someone the trouble and disappointment of walking into a dealership excited to buy a car, only to learn that they will not negotiate on the price.

Rickenbaugh was above expectation. The loaner car was extremely convenient. The customer service was outstanding! Thank you, Anika and Austin, for making it seamless and painless!

So I have flat bought 2 vehicles already from rickenbaugh volvo, one from the used and one from new,and both experiences were good but had some big road bumps along the way... However, Nick (gm) personally ensured that it would never happen again, and was able to fix the bumps in a very timely manner to accommodate a very busy schedule. I can strongly say the road bumps wont happen anymore, Nick is a fix the problem at hand, and then fix the problem that caused the problem so that it doesnt happen again.Highly highly recommend Dwight for volvo servkce -> genuinly a great guy!!Update - XC90 was the STAR of our Zion national Park vacation! Getting us where our friends (highland and didge ram big Horn edition) got stuck and could make it... We made it then towed them out all stock!!!! Volvo for the win!

I’ve been bringing my ‘98 C70 here since 2001. Dwight Davis has been great to work with. I am very pleased.

I’d pick zero stars if that was an option. I went in on my own and was asked why my husband wasn’t with me. Terrible customer service. There are much better Volvo dealers in town (Sill-Telhar is great!).

During these trying times, this was so easy and exactly what I needed for the car I love. Forever grateful and thankful.

The guys were great. They had my car for the better part of the day so I was given a loaner. Everything went smooth and I am glad to have my car all up to date. Thanks Again to the service department.

Top notch customer service

What a great organization! The people at Rickenbaugh Collision center are excellent. My estimator Alex really stood out and was nothing short of outstanding. He contacted me early and often to keep us up to date with the current findings. I would not take my Volvo anywhere else for service or body work. Thanks to everyone there! (We just purchased two Volvo cars from the Rickenbaugh dealer last year.) The service department is one of the few Dealer repair organizations we really trust. Very honest and reasonable rates.)

Great service from Rickenbaugh, the attention to detail is amazing. If you have a Volvo, this is the best place in Denver to go to.

Outstanding and fast service, best dealership I dealt with in my entire life!

I hope my Inifiti NEVER dies - I love my car so much. I love getting it serviced at the Dacono location, the only place I ever take my car. Exceptional service is guaranteed there. My kids love the snacks and soda! They save me hundreds in overpriced mechanics and I just wont go anywhere else. Thanks Michael and Brandon - you guys rock!

My fiancée and I think Rick Garcia was our favorite sales advisor ever. He was super attentive and helpful. We didn’t live in Denver so we did most of the paperwork online or on the phone a few days before we could pick the vehicle up. Rick Garcia made that process feel as personable and as easy as If we were at the dealership in person. He came in on his day off when we got to town to pick the car up. He had an encyclopedic knowledge of the extensive list of the XC90’s features and settings. By the time we left, any reservations we had about our decision to buy a Volvo had disappeared because we know we have a great support team with Rick Garcia and the rest of the staff at Rickenbaugh Volvo. Volvo is lucky to have to have him.

I live 1 mile away from Rickenbaugh and I purposely drive 20 miles out of the way to Sill Terhar Volvo in Broomfield so I dont have to use Rickenbaugh. Both times I went to Rickenbaugh I was talked down to and treated poorly. I went twice because I thought maybe the first time I just caught someone on a bad day. Nope, no one was helpful and any questions I had were tossed away. Love the people at Sill Terhar and will never go back to Rickenbaugh.

My guess is if you purchase a new Volvo you will probably get great repair service. With an older model I dont know. Had to have a new key made and programmed for about 350. Dollars. Had to leave a 500 dollar deposit. Told before pickup it had a dead battery. Purchased a new battery and up in pickup discovered a new. Battery already in vehicle. Yes it was dead but fired right up. Had I not had the funds to purchase a new battery and wanted to avoid the inconvenience. I probably would have bought my own battery.for older models go to Bobs Volvo. Hes been in business since at least 1996. First time I went there. And is honest

Donnie over at Rickenbaugh Volvo is second to none! He was helpful, no pressure and super fun to work with when buying my car. I cant say enough great things about the team (Donnie, John and Nick), they made everything easy......best car buying experiences I have ever had!! HIGHLY RECOMMEND!

Sahara was great. Called ahead of time inquiring about a vehicle. By the time I got there car was fueled and detailed, test drove, got my questions answered and then got the car. Process was really quick as it wasnt busy although that is probably because I came an hour before closing on a Tuesday.

By far the best experience I have ever had at a car dealership in 30 years of buying cars

Customer service is #1 here. My car now has over 100K miles and they take good care of me and my car. I love my Volvo! Great people here, attentive and focused on my needs as the customer.

Looked online, communicated with the chat bot, had a phone call with Chris, met him the same morning, and was out the door the same morning with our car - he was perfect as both handling the sales and finance manager role, no surprises, no pressure, incredibly helpful. Excellent experience!

The customer service is excellent, all of the staff on the service side are great at communicating everything going on and getting timely responses. My car was fixed as expected and is running great.

Dan was great as our advisor. He helped every step of the way and was incredibly personable and genuine. One price selling style was low pressure and trade-in value was over market value. Cant beat the deal and service provided.

We recently purchased a 2018 Volvo Cross Country and had a great experience. Donnie, (our sales person) was patient, calm, understood the car, and was really enjoyable to work with. The finance guy (Will) was informative, organized, found us an amazing rate, and was also very personable.Overall, we had an excellent experience and walked away with a good feeling. We live in boulder and I wish they were closer so we could service our car with them easily!

My experience with all staff was very good. Purchase was made during Covid-19, so all correspondence was via email and phone. Staff was very accommodating and responsive. Overall, very satisfied.

Great place had a simple fix but the customer service was amazing! Austin was vary professional and extremely helpful Also got me scheduled for a ski rack installation quickly! Super impressed!! Happy to recommend to anyone!!

Manrique is the guy you need to seat you behind the right wheel. I trust Rickenbaugh for for all of my future Volvo needs.

I appreciate that the staff, notably Rick and Rafael, respected my time. I’d estimate we were in the dealership for less than 2 hours picking up the car. Most of that was spent going through the features of the car. Also, during a previous visit for test drives, the car had not arrived at the dealership yet, but rick let me test an S90 T8 to ensure I experienced the drive train. I had no intention to purchase an S90, but he made sure that I knew what I was getting.

Caleb proved timely updates. He was kind and professional. The rental car process was easy. My car was clean upon completion. This is my third time working with Rickenbaugh, and Caleb has always been a pleasure to work with.

Dan took care of me & my wife so she could get a new e vehicle. He took care of everything & we appreciate him getting us the care we wanted. Fought for us when vw was trying to play games with our trade in.

Caleb was great. He was easy to get a hold of, always returned calls, helped work through a couple issues that arose. Made the process as smooth as possible. Very nice, excellent communication, wanted to make sure I was happy.Front of the house wasnt as great. Some communication breakdown, not as friendly.

We went in on a Saturday to check out the new Infinite’s. Dan and the team at Infinite we’re amazing. We came home with a beautiful new car. And the whole process was easy.

I would refer a friend based on the excellent service that the Service/Parts area provides. My Service Advisor, Dwight is amazing. He has been my Service Advisor for the past 10 years (through 2 cars) and he is a big part of my decision to have purchased from Rickenbaugh Volvo.

The customer service we received was amazing! We were able to see a car online that we wanted to buy and come in and the price was the exact same. There was no bait and switch. Rick was helpful and we were able to purchase a car in under 2 hours! Then Phil was so awesome and helpful in answering any post-sale questions we had. We are Rickenbaugh customers for life after this experience.

Superlative. It was like buying a car from family. They bent over backwards to make sure everything went smoothly and efficiently. Will never buy a car or service this one anywhere else.

Always great friendly service.

Great buying experience with friendly, helpful, and accommodating staff. They truly helped me get the best price for the vehicle I was looking for without pushing me in another direction. I highly recommended Rickenbaugh if you do not want deal with the psychological games of negotiating and buying a vehicle.

Courteous service, not pushy, very professional and quick in completing the work! I was also happy with the price of service. I actually called and got an estimate at a shop in Greeley, which is where Im located, afterwards just to see the difference because my husband had thought it would be cheaper at a shop, but they estimated at $160 more than I paid at the volvo dealership. So very pleased to hear that!

Great service. Even washed my car before I picked it up.

What a wonderful buying experience at Rickenbaugh! I highly recommend checking them out if you’re in need of a new car. The sales people are kind, honest, and easy to do business with. It was probably the smoothest car buying experience I’ve ever had.

I have no experience with their sales side, but the service side is fantastic! Brandon was friendly, helpful, responsive and took great care of me. It was obvious that he was always busy, but he handled everything calmly and never made me feel rushed or like an inconvenience. A horrible situation that could have ended with me in tears was instead pleasant and easily handled. This location is VERY far out of the way for me, but worth it.

It was a pleasure to work with Mike B. on my parent’s vehicle purchase. I appreciate the up front pricing and the excellent customer service by the entire team. Very quick and easy sales process.

I & my wife recently purchased a used Volvo from the good folks at Rickenbaugh and couldnt have been happier with the process. Donnie was fun & easy to work with & the fair non haggle pricing made the process quick & easy. Will in finance also found use a great rate.Never thought buying a car could be enjoyable, Thanks Donnie & Rickenbaugh Volvo Jen & Todd

He service team were easy to work with and very accommodating when I was running late. They sent a Lyft to pick us up from a downtown hotel. Car was clean when returned. The level of customer service is exceptional and I have dealt with other Volvo dealers (as well and BMW dealers). Rickenbaugh has been the best.

In the sixty-plus years I have been taking vehicles to dealer service facilities, I can honestly state I have never found a better service experience than at Rickenbaugh Volvo in Denver. I am treated like a valued customer, my time is respected, I am kept updated on any needed repairs, as well as personally called when the vehicle is ready for pick up. The vehicle has been washed and is ready to go when I arrive. The waiting lounge is clean and comfortable, nicely stocked with beverages and snacks. Loaner vehicles, usually a current year model Volvo, are available with advance arrangement. I drive five miles further than another dealer to get to Rickenbaugh, simply because of the positive experiences I have had.

Service department is highly professional! They furnish you with a loaner Volvo if needed, but I usually like to bring my laptop and wait in the cozy, well-appointed lobby of the showroom.

Having originally leased my vehicle from another dealership, it was nice to be treated just like I was originally their customer. Being new to the area, its nice to know theres a quality dealership I can work with for the future. They not only completed a normal service, they also managed to fix a door ding, and get a hitch installed with only a few days notice. I was early for my appointment and they fit me in and knocked out the work well and in a timely fashion. Good stuff!

Walter is always so personable and reliable. His customer service skills are outstanding. Its always a great experience to bring my car in to the service center. All your staff would get 5 stars from me!

Friendly and knowledgeable service staff, I felt my Volvo and I were well cared for. I was always kept in the loop throughout the service with updates.

I’ve never had bad service experience with all the Volvo’s I’ve owned over the years. Mark Gorsline has been a great service manager and I can’t recommend them enough.

Low pressure, quick and easy. Mike did a great job explaining all the features of the new car. Even the coffee was enjoyable.

I trust the team at Rickenbaugh and continue to use them. I have moved away from the area and will drive through traffic to use the people at Rickenbaugh. I also appreciate the support I get after the car has been delivered.

A great shopping experience. Truly pressure free and comfortable. Knowledgeable sales staff. Best buying experience I have had in decades.

As usual we received outstanding service from the team at this particular site. Thank you Allen and team for taking care of us. From the moment we walk in to check in with Brandon and check out with Jan we feel like a valued customers.

Ryan Target was helpful and patient throughout the new car buying process. After my initial visit, he waited for me to return from my business trip before following up with me, rather than call me while I was traveling. That kind of courtesy is superb customer service. It made me confident that he both respected my time and understood my needs. It was a pleasure working with him and I will certainly recommend him in the future.

Been taking our Volvos here to Dwight since we moved to Denver always had exceptional service. Ive never felt like I have been misled or taken advantage of at this dealership for maintenance or repairs.I Havent bought a car from this dealership yet but based on the service center I probably will because I feel like I will get good service after the sale.

I had some work done a the service center and it was smooth and fast would recommend this dealer to anyone.

We felt that Matt really wanted to understand our concerns, esp when he brought the tech guy out to listen and then assigned the job to him right on the spot.Also, our car was ready about a half hour after we got home from a long day. It was so nice to allow us to stay home and bring back the loaner the next day.

Service was great! They are always so friendly and on time.

Dwight Davis has been my Service Advisor since 2001. He has always gone out of his way to help me when I had an issue with my Volvo. He really is the best!!!! I have also always left the service area with complete confidence in the quality of work that was performed. My daughter in law is also a loyal customer.

Their service department is awesome. The staff is super friendly and helpful, and theyve always done a great job fixing my Volvos. Highly recommend.

Always a great service experience!!! 2007 V-50 is like a new car!!!

Ryan in sales and Ron are literally the best. Had to take my new car in for some aftermarket work. Service department set up a lyft ride back to my office and then delivered my car to me later the same day. Top notch service during every interaction. You need to find a way to Clone Ryan!

These people are very helpful, honest and attentive when selling their beautoful Swedish engineered cars or any for that matter. I would highly recommend these people when buying a VOLVO!

Great service. Friendly, courteous, available staff.Very happy with my Volvo S60 2005.Yes, I did some work and I pay some money.But now run great.Im very happy!!!!

I have avoided dealer service for years due to numerous bad experiences. I was pleasantly surprised this time. I got a cooling system service on my fx45. They were thorough and fair. I liked that they display costs for service items on a monitor. I kind of expected that they would be looking for ways to pump up the bill but I got out for just over $200. As a customer, it gives me incentive to come back. Thank you!

Just purchased a vehicle from this dealership and the experience was fantastic! They valued my time and were very flexible in ensuring everything went smoothly through the entire process. I would highly recommend anyone looking for a Volvo to look into this dealership!

Everyone was friendly and respectful. Tony, our sales person, was fun and energetic.Our trade-in, and therefore, our time was respected. The dealer knew what we had for trade in and didnt play games.

NOPE. Would not recommend anything about this place except Mike Bonino. He was fantastic. Unfortunately, my needs could not be met without losing $4,700.00 first. Would give zero stars if this was an option.UPDATE: Volvo has not taken this purchase off my credit over a year later. Extremely disappointed in this dealership for not taking initiative to make things right.

Outstanding customer service with Ryan. I have purchased Porsches, BMWs and Harleys and Rickenbaughs dealership is exemplary. I highly recommend them to anyone who wants an easy, efficient and professional car purchasing/leasing transaction. They are among the best.

Always enjoy working with Dwight. Fyi none of your phones worked yesterday

The non-pressured sales methodology was what won me over! I had visited around 4-5 other dealerships and walked away from each because of the typical pressure sales methods. Manrique my sales rep didnt have to keep going back and forth to the manager to get numbers, etc. We sat at the desk and was able to have a conversation about what my payments would be in different scenarios. They really did the best job in getting me out of my negative equity Infiniti lease as well! Thanks VOLVO! I love my new SUV!

Very friendly people, but the prices are firm. I am still deciding on the purchase .

Very happy with the service I got here. Donny Panarello was the sales consultant I dealt with. He was knowledgeable and informative about his product... No hard sell! I wasnt able to drive at the time for medical reasons, my wife experienced the test-drive via Google Duo from North Carolina. Donny handled this unusual set of circumstances with aplomb. I particularly appreciated his willingness to engage directly with my wife as if she were present in body. Reader, he sold us a car. A compliment to the quality of product available on the lot, and to Donnys approach.

Excellent service, very professional, very friendly. Best place to go to get service done.

Brought my 2016 V60 Polestar in to Rickenbaugh for its 2 year scheduled service. My service rep Walter, is so helpful, knowledgeable and is always so accommodating. The service was done quickly and when it was scheduled to be started, did not have to wait long for the scheduled maintenance to be finished. I would highly recommend their sales and service departments to all.

I had Walter as my service representative, he was great, serviced everything I needed for my car and made recommendations for future services needed. Was not at all pushy, which is always nice. I told him what time I needed to leave by and he had my car ready to go rite on time!