I went to Larry H Miller Jeep on 104th because I had experienced horrible customer service at AutoNation Jeep on Arapahoe & i25. I actually explained to Chris, the Service Manager at Larry H Miller Jeep, that I was looking for a dealership that would give great customer service after having such poor customer service at the other dealership. He assured me that I would get just that so I decided to give them a chance and have an oil change done. Mike, the service advisor that checked in my 2017 Jeep for the oil change was awesome. I left the dealership after getting the oil change done thinking that everything was great. I even purchased a package of oil changes before leaving. A month later, after seeing quite a bit of oil on the ground where my Jeep had been parked lead me back to the dealership. They told me that the oil filter housing had to be replaced. The only reason they gave me for this happening was that this sort of thing just happens. They told me they were covering it under my warranty. After doing some research I found out that the only way that the oil filter housing could have been cracked is if the tech overtightened the cap when completing the oil change. This made it very clear that this actually happened when they were doing my last oil change. They couldnt even take responsibility for breaking this part on my Jeep. When I left the Jeep with them to have the oil filter housing replaced they gave me a loaner to drive. Chase, the Service Advisor assigned to me, told me the best way to communicate with him was through their texting system so that is what I did. A week later I had not heard back from Chase even after leaving numerous text messages. Apparently Chase had taken time off the day after I dropped off my Jeep and didnt let anyone know what was happening with my Jeep so no one was checking the text messages. When I tried calling the dealership all I could get was voicemail. I ended up having to drive across town to the dealership to get any answers. Even then there were no apologies, just excuses. While they had the Jeep, they were also going to replace the front drive shaft. When I got to the dealership I learned that no one knew what was going on with my Jeep. They told me that no one had a drive shaft; that they were all on backorder for 45+ days. After my Jeep sat on their lot for 3 weeks, there was still no part. At this point I picked up my Jeep and took it to a different dealership that actually had the part and could install it for me. All this to say, I wont ever do business with this dealership again and, therefore, my search continues for a Jeep dealership that can give great customer service. I would even take good customer service at this time.UPDATE:I see that Jon Campbell responded to my review. (Jon Campbell is over the Service Managers at ALL of the Larry H Miller dealerships.) I find this very interesting that his comment to my review gives the impression that he was unaware of my experience at the dealership. Jon, I spoke to you in person at the dealership. You, yourself, told me that you would keep an eye on the text communications to ensure that my text messages would be replied to and that I would receive great customer service. This is just one more reason why I will never do business with ANY of the Larry H Miller dealerships. Jon, the right thing to do is refund me for the package of oil changes that Chris, the Service Manager at the 104th store sold when I got the initial oil change. This was the oil change where the technician broke the oil filter housing by applying too much pressure when putting the lid back on.