I stay with Larry H Miller service department only because of my service advisor Robbie Hatfield. He is very honest and takes care of me . If he was to ever leave I would never take my car back there to get serviced.I’ve had my car is the service department a few times and he has always kept me informed on what’s going on with it. That is excellent customer service.Thank you Robbie for everything you do.

Emily was truly amazing!I usually dread going in for service, especially since this was my first visit. She greeted me at my car, went into detail of the services that would be provided and completed by the day, and ordered me a ride too and from class! The detailed walk through of the charges and itemized receipt truly helped me understand what all I was paying for. Plus, she led me to the free coffee once I mentioned how much I dislike mornings.Her ability to coordinate inter-agency is phenomenal! She was able to get in contact with my warranty provider (information I did not readily have), got a hold of the supplier for my specific failed parts, and walked me through the perfect tires for my first Colorado winter. She even convinced me to upgrade my tires then and there, a service I didn’t know was provided besides general maintenance. Not only that, but she was also able to get specific tires in the next day and had availability the day right after to have them installed. So a simple check engine light ended with me getting the problem fixed same day, a damaged part replaced through my warranty, and some killer new all-weather off road tires. My jeep not only drives better but looks way more appealing.Truly far more professional and customer service oriented then techs in my past, or even my own coworkers.

I was very disappointed with my Thursday, October 21st service experience at Larry Miller @ 104th. I had an appointment to have a diagnostic done for some electrical problems I was having on my Dodge Caravan. Because of staffing shortages at their shop. they were not able to start work on my car until Friday and then they needed to keep the car over the weekend. I finally got the car back Monday morning.Unfortunately I had planned to take a trip over the weekend in the Caravan. Hence I had to spend an extra $180, going through Enterprise, to rent a car big enough to hold my family. I was told Larry Miller does not have loaner cars for situations like this.While Robbie, the service advisor at Larry Miller, promised to give me a $50 credit towards the rental, their poor accounting system had the credit hidden in a reduced charge. I had to go back and forth with Robbie to get an explanation of where the credit was and I was still not happy with the explanation. I have worked with multiple accounting systems and this was the first one where I have encountered a customer credit being hidden in a reduced charge..It saddens me writing this poor review as up until now I was very happy with getting my oil changes at Larry Miller.

Great experience! Exactly what I was hoping for. Full transparency working with Brian T. No games, no giving me numbers that would later change. He gave me a great deal from the start and nothing changed. The team was awesome. We were in and out with our new truck in about 40 min. Highly recommend!

Quick and easy oil change. Disappointed by the fact that I explicitly asked if the service technicians would fill up my tires with air. I was told, Checking the tire pressure is a complimentary service that were supposed to do.Upon completion of oil change I returned to my vehicle and found that my tire pressure was still low in all 4 tires and that they had not touched the tires.

Leaving this review in hopes that it will help someone else keep their sanity or specifically not buy a used car from this dealership. The motto at this location is only to sell and not service so if you have a pre-existing condition on your car, any recall issues or plan to add an accessories to your car do not buy here. Ill save the details and share some photos of cigarettes left by staff, stains and dog hair (from previous owner) left in the car after it was detailed, new battery was installed and turned over to me.The Sales team is unprofessional, disorganized and lacks teamwork and communication.

All the staff is very friendly and helpful. They keep you up to date on necessary repairs and costs. Have used them several times now.

Tyree Bean was very profesional and friendly at soon as we walked in. He did an awesome job, he explain the different options we had and we did find the right vehicle. Great customer service.

I had an amazing experience with Sterling Spencer! He made my experience effortless, and never pressured me into anything. He even worked with me to get the numbers down and was able to meet my desired monthly payment. Not to mention he gave me endless tips on how to trick out my jeep in an affordable way. I would highly recommending leasing or buying a vehicle from here, they are great!

If I could give zero stars, I would. Absolutely worst experience with a dealership. I had to call and remind them they had my vehicle so they could start the work. I got nothing but excuses from Robbie related to why the vehicle wasnt taken in at 7:30 am scheduled appointment and why they couldnt complete the work in the same day. Run and run real fast from taking your vehicle for service. I asked to talk to the manager and didnt get the courtesy of a call. When the managers issue responses to these reviews, dont expect that theyll call you back. Its all part of their game.

I dont have much experience with the dealership but I think its a little much expensive. I was charged for the diagnostic and the repair both. I have heard if you fix the vehicle then they will eliminate the the diagnostic charge. I have bought my Toyota Tacoma there little over 4 years ago didnt have great experience then either but the employee I dealt with was nice.Apparently the review I have is little too early, I spoke to Jon Campbell maybe because of that or whatever reason my charges were lower than what I saw in my credit card statement, thank you Jon and other staffs helped me. Now I can give A+ to the LHM Dodge jeep Thornton.

We had a problem with the power steering on our 2014 Jeep Cherokee. Called for an appointment 2 weeks out. Brought the Jeep in met with Senior Advisor Gary J very concerned with our problem. Let us know it was also time for an oil change service, found a huge oil leak. Went the extra mile to contact the company that held the extended warranty ( from previous dealership). All problems resolved. Gary did a great job keeping us updated throughout the entire process. Thank you Gary and team.

Not fair !!! Got charged $320 in labor to replace a steering stabilizer with two bolts! (a 30min job at most). They also didnt bother test driving the vehicle after the repair and I nearly ran into a pole when the repair failed. No refund and no apology, just excuses. Spend your hard earned money elsewhere and get home safe!

Staff was really friendly and got my car fixed in a timely manner! 5 stars!

Sterling helped turn a rough situation into a great experience. He was very helpful and knowledgeable during my new Jeep purchase. He followed up after the purchase to make sure everything was going good. Definitely recommend using him as your car salesmen!

This service visit was for a software recall. The staff was very friendly, the waiting area was clean and provided free coffee. They completed the service and got me on my way quickly. I am new to the area and felt very welcomed by the service team.

Took our company truck in to get a new key to be made and they scanned the VIN# and realized it had recalls that have never been done. It was unsafe to drive so they kept in and fixed it when all the parts came in.They were looking out for our safety and making sure all the recalls were complete before we picked it up. It runs and drives great now! Thanks for your service.

I have a 2019 Ram 1500. My visit went fine and the staff are friendly. For a simple oil change and check out of a vibration I feel in the front when turning at low speeds my bill was $263. I felt gouged and mentioned it to one of the staff. I do not think I will be going back.

Always a great exxperience buying and getting vehicles serviced from LHM 104th!

I had an amazing service. Chris my sales rep was very patient with me. This is my first jeep and he was very informative and patient with me, I feel like I made a good decision because of him. When I got my jeep Of course I wanted to add accessories and Jeremy step right up and help me with everything I needed in a timely fashion. The finance department was simple and stressless! I will definitely be returning I look forward to doing business with you again.

I had the best experience at Larry H Miller. William was the one who got me through the door and Vince was a fantastic salesman. I felt very comfortable with the whole process and both of these gentlemen did a great job taking care of me from start to finish. I was in at 9am and out by noon with my new Jeep Renegade. The only complaint I have is that when I was sent the survey via text message, I was unable to complete the survey, everything remained greyed out and I could not select anything. I want to give Vince and William 10 out of 10 for their service. Thank you for making this so easy!

Max was great to work with om new Jeep Gladiator, he was energetic, very helpful, along with willing to negotiate during they sale. He made you feel like family. Had some upgrades done that you usually need to reschedule at later date. Max got it done that day and on time! Everyone at Larry Miller Jeep in Thornton was very friendly and helpfulIt was a great experience! If looking for new vehicle see Max at Larry Miller JeepKen Cousins!

The Service & Parts department is highly dysfunctional and not sure how this business continues to operate, unqualified employees are running the business and have no accountability nor care about operating the business in a responsible manner. Lack of leadership and accountability is evident.My daughter scheduled the appointment a month and a half ahead of time and waited for 30 minutes on the phone before someone answered her call. On the appointment day, she was scheduled for 7:30 am for a diagnostic, her car sometimes will not start. She waited in the lobby, then at noon she had not received updates on her Jeep and she walked to the counter and was told that they had not started on her jeep yet. 30 minutes later they said they were done and nothing was wrong with her Jeep and charged her she $177 dollars. This place is terrible! I called today at 5:30 pm and waited for 32 minutes on the phone to speak to someone, then at 6:03 pm the automated system told me to leave a message! This is unbelievable, will definitely not go back and will go in person to file a complaint, additionally Management is unfit.

One of the best experiences we’ve had buying a new vehicle. We realize that due to the circumstances of Covid finding the right vehicle with all the options we want and the right color can be hard. We believe we were treated extremely well in our buying experience at this dealership. I would definitely recommend.

It took allot of looking to find the right vehicle for me and my family. Last Saturday, we were already on our 4th dealership of the day (does not include online) when we were just about to go home and call it a day. We decided to make one last stop and before we were even looking at any of the vehicles, Victor walked up l, greeted us and began asking all the right questions. What our needs were, not how much we want to spend. Once we have him a little information, he began to show us vehicles that would fit what we were looking for. Shortly after he brought us inside so he can look at the inventory and work with the budget given to him. Not only did he find something that would fit every need we had, it just so happened to be Star Wars edition! Now I know he didnt know Im a huge fan but boy was it perfect. I loved everything about it. Once we took it on a test drive, I found a few things I asked to be addressed and now I will be receiving my 2017 Nissan Rogue 1 edition vehicle! Im excited and very glad we stopped and Victor was there!

Good communication and always professional even though they are understaffed. They never lost their cool, and got my truck repaired correctly. Had to have a new ignition put in after someone tried to steal my truck. New ignition looks and works great. Only issue I had is one of the two new key fobs doesnt work so they are going to get that replaced for me.

Horrible experience they messed my brakes system up when changing a speed sensor ruined my axle allAnyways these guys are some sneaky people watch ya vehicles when they come here. I’ll definitely be telling my jeep friends go elsewhere.Take the responsibility for your techs mess up.

Always a good experience there. This is the 5th car that I’ve purchased and it was always no hassle.

The work they did was good so far (repair seems to be good), but the communication from the Service dept was non-existent. Dropped my truck off the night before. I waited until 5:30 PM the next day and no contact from the Service Advisor. I even sighed up to get text messages and no text messages receveived. They had to keep the truck for a second day. Noon the second day and no contact or text update. I called the Service advisor and they said the truck would be ready in the afternoon. 5:30 PM, and no contact from the Service Advisor if the truck was done. I was out so I stopped by the dealer at 5:30 and Service Advisor said the the truck had just been completed, but no contact or text from the Service dept. I know they are busy, but this was very poor customer service.

Bought a jeep sight unseen except for photos from These guys in Denver from Ohio.Looooong story but Sterling and Brandon just simply made it happen. From initial random phone call all the way to 45 days later and pickup of vehicle, things went smoothly. They were responsive, appropriate, funny at times, fair and professional. They held the car until we could pick it up and responded every single time I called.Top notch guys and can only assume it is a top notch dealership!

Robbie was very communicative and helpful throughout the whole process of getting my Jeep fixed.

The staff at the truck center were great. I would recommend LHM truck center to anyone. Special thanks to Jeff. Thank you guys. Awesome service.

I have used Larry H Miller in the past for oil changes. They have a three oil change package at a good price that I bought. I scheduled my appointment 2 1/2 weeks out because that’s all they had for the evening time slots. I arrived 10 minutes prior to my appointment and the man that signed me in said it would be an hour and a half. So I went into the waiting area and waited and waited and waited. Two hours later I went out to check on my car and they hadn’t even gotten it in to the bay yet. They said I was the next one up as they only had 1 technician working and he is on his hour lunch. I asked for a manager and he was off getting parts somewhere so I waited another 20 minutes to speak with him. I told him I was a very dissatisfied customer. Had I have known it was going to take this long I would have rescheduled my appointment. I understand things happen but it would have been nice if they would have told me the issue. I would have just made another appointment. The manager apologized and asked me if I could come back the next day and he would get me in and out. I agreed and returned at 8:30 am just like I told him I would be. An hour and a half later they came and got me and told me I had a nail in my passenger rear tire. WHY did they just leave it?? It would have been nice if they would have told me about it and as a “nice gesture “ had fixed it for me. Nope, took it over to Discount Tire where I have gone numerous times and loved them each time. They not only fixed it but they didn’t charge me a dime! Larry H Miller charges like $25 to fix a tire!!! I also found out my tires were not rotated like Larry H Miller said they were. I won’t be going back to any of their stores. They lost a customer over this one!

Sheldon M. is so efficient and helpful. The dealership also really makes dropping your vehicle off for an oil change easy. They cover a ride back home (within 10 miles) and then a ride back to pick up your vehicle. This is a game changer! Their oil plans are great too, $90 for 3 oil changes is a great deal.

My first time in with my new Dodge Ram Promaster 3500 and although the location is not convenient it was worth the drive because not everyone can accommodate my oversized vehicle. I’m getting ready to take an extended vacation in this vehicle so I needed the peace of mind getting it serviced and road worthy would bring. Everyone was super friendly and helpful. I’m looking forward to many years of service.

Had to take my 2016 Ram 1500 ecodiesel in for a recall to adjust the emissions software. I was very reluctant to do this but to pass the state emission test, it had to be done.Gary at LHM was very knowledgeable of the change it may have on the performance of the truck. He understood my concerns. After the recall was.performed Gary called me to ask how the truck was running. Gary has worked with me on other recalls and oil changes I have had in the past and has been very professional every time.

Everytime I get my service there it is a major hassle. :-(. Both times they have tossed my glove box and once my console. What a mess to put it all back together both times. I spoke to them about it both times. This time I did not even get a call back about it. 1st time I went they gave me paperwork that said they rotated the tires. They did not. Super bummed. Any recommendation for a better place to get service would be appreciated. I liked the idea of getting my service where I bought it but i am done.

The service and repairs were incredible! I was traveling and my Ram Promaster engine started making grinding sounds. I made an appointment and brought my RV into their shop. They were thorough and did the repair in one day!

RUN AND RUN FAST! They took my car for a joy ride and put 200 miles on it and a scratch! Take a picture of the miles and your car! My dog rides in the back - she has all the pillows, rugs, cool pad, the entire floor is one big pillow so she does not go through - all was in the very back, seats were up and NO reason for anyone to be in the back seat. The car was NOT ready - computer reads: STOP - DO NOT DRIVE - PUT IN PARK....!!! NOT ONE OUT OF 7 REPS AND MANAGEMENT COULD TELL ME WHY THE CAR IS READING THIS - THEY LEFT ME STRANDED IN THE PARKING LOT FOR 49 MINUTES AND NO ONE CAME OR EXPLAINED! I was told to go ahead and drive off!!! I talked to everyone I could...NO ONE CARES! NOT EVEN CORPORATE - JULIE DAVIS...I am told to deal with the dealer! We had bought a Dodge a few months before and when it went into the shop - they had put larger tires on it and then tried to charge us for the recalibration of the tires. We decided this was not working and now they will not refund ALL of my Service Contract even though they have performed NOTHING for me but one hell of a horrible customer service experience!

My husband has taken his 2016 Ram Eco Diesel into Larry H Miller a couple times for service. Once for a catalytic converter issue and once for a check engine light.Both times Gary has been amazing! He’s extremely knowledgeable and is very good at keeping us updated on the status of the repair. He did everything he could to make the process as painless as possible.

Had transmission issues and finance issues and Joei took care of it all. Great customer service and exceptional communication. There my choice for my Dodge.

Nick was super helpful in finding me the right Jeep with the features I wanted, and went above and beyond to work with my budget. Everyone I interacted with was respectful and helpful, which has not always been my experience (as a woman - you’d think in 2021 this wouldn’t still be an issue!!) at other dealerships. I recommend this dealership for your next vehicle!

Unfortunately every time I come here it gets worse and worse. I had ordered a driver side mirror for my car and set an appointment a month in advance to go get it installed. I showed up first thing front morning at 7:30 which is what my appointment was. Nothing was done to my car all day and I was called almost at the close of day to tell me that the mirror I ordered does not match the color of my car. When I ordered it, color was the first thing I asked and they said that yeah it would match it. After multiple phone calls and going back and forth. They finally got it figured out. Took all day to get that done even though I had an appointment first thing. I was watching people walk in without appointments and come out faster than me. Not to mention that the mirror cost more than what they quoted me. Pretty much highway robbery. Unfortunately it’s the only mopar dealership near me which is why I put up with. Something needs to change ASAP because the customer service and communication is pretty much non existent.

Very unprofessional. I had to wait 2 weeks for a appointment, theyve had my car for 3 weeks now and they still dont have the part to fix it. But they went ahead and did all the other services before they got my car running. Very stupid people must run this place. I have to call to check on it, and if youve tried to get ahold of the service department good luck. They never answer or return messages. I just want my car back.

UPDATE: It has now been 5 days since I wired my money and I havent gotten it back. I have filed a complaint with the Better Business Bureau, Colorado Auto Dealer Association, and the Thornton Police have given me the advice to speak with their Civil Division to file a case if needed.________This store took my deposit of $5000 on a used car (wired to the dealer on 6/22), ran my credit (on 6/23), told me I had great credit, (on 6/23) then I was told today (6/24) we can not sell that car out of state on a finance deal.Pretty interesting that they took my credit application AND a $5000 DEPOSIT.My credit score was over 800, FYI.The money is gone from my account. My sales person didnt return my call or my requests for a response.What a shady and terrible business tactic.

I’ll say one thing about Larry H, they got their customer care going for them. Which is something I come to really appreciate in the car buying process. Christian, you were a pleasure to work with - thank you for your efforts and taking good care of us. I know you didn’t have to, but I greatly appreciate it. Ask for Christian if you can!

Took, 1.5 hours, I waited in the lobby, when I received my paper work there was no discussion about any potential problems or services that may be required or inspection details (supposed to come with service) They did not remove or put a new next mileage sticker so I have to remember on my paper work. Hope they rotated my tires and did the oil change. I purchased the 3 for 90 service, I have one left and hope it’s better next time. Thanks

Great service and very timely! The price is a little high but what dealer service center isnt? I have always had a great experience here and Gary Jakober has always treated me fair. I have no problem paying a little more for service when I know things will get done correctly and timely. Thank you Gary and thank you LHM!!

Great customer service! Tyree was awesome and answered every question I had. If I buy another ram truck, this is where Im going!

Hello, I brought my 2019 RAM 1500 Rebel in to have a trailer brake switch installed. Staff was helpful and friendly, and provided me with good input on the systems use. Also done very time. Thanks, Mark

Kirsten is the worst in sales she will not help you and she is rude! I’m not even sure why she is even employed there still she has no sense of customer service.

The service is TERRIBLE! I scheduled an appointment that took 2 weeks to get in. Then once I got my 2015 Jeep Cherokee in there, the technician ROBBIE gives the runaround to what the issue is. It goes from being a quick resolve to, we had to place a back order. It may be more bearable if he kept in contact without me having to call first , but anytime I call it’s the same excuse of “Waiting on the warranty people” or “I’ll call back” and that never happens. Then to top it off, without sending off an appropriate invoice as to other nonchalant things that eventually need to be done to the vehicle , I’m told they’ve completed services . What kind of professional place completes service without an invoice approval and without resolving the actual concern first ?! Is the manager compensating for these services for a discount or free? Guess this place rather have lawyers get involved . All I want is my vehicle back, fixed with what I put it in to begin with and some kind of daily communication . This is ridiculous! And for any manager reading this, look up the name Amirah Allen in your system and REACH OUT ASAP before I show up !!

I traded in my prior Jeep for a newer model. I stuck with Jeep because of their great service department!! Not to take anything away from Vince the Sales Consultant. He was fabulous! He took his time and answered all my questions. He followed up with me and actually made going into a dealership a good experience unlike the Vroom commercials!

Took our Explorer in for some warranty work, to have a/c looked at and an oil change, got me taken care of and communicated each step. Great staff and service, would not hesitate to take my vehicle in to them for any service!

Everything went smoothly, didnt take too long. Nice experience.

Had our vehicle towed there,took them a few days to look at it but once they did was able to get it repaired and took care of recalls. Would definitely go back.sean was a big help thanks Larry h Miller jeep

Brought my Viper in for a scheduled oil change and routine maintenance. Everything went well. There was a small issue regarding the amount charged, but Rachel was a rock star and got everything handled with no stress. I will definitely be back anytime there is a problem. The service department here always goes above and beyond and I appreciate that.

I bought my Jeep from this dealer and that was an experience but since then I’ve doing my oil changes here. Each time I’ve had an appointment and each time it takes 3+ hours!!!! Why does an oil change take this long? There is no reason for it, especially if I’ve made an appointment. I could see if it was a walk up but it isn’t. I’m not going back.

Everyone was very nice and work was done efficiently and quickly. My one disappointment concerned the air bag icon. Not being a mechanic I assumed that once the replacement parts were installed either the air bag icon would reset itself automatically or the mechanic would reset it manually. I did not know this was something that would have been requested to be examined to reset until after I picked up the vehicle and had left the garage. All those times I had been asked if there was anything else that needed to be done while the vehicle was in the shop I would have mentioned this. As it stands I will now take the vehicle to our usual mechanics (who I have great faith in to tell us something like this had they been approved by Dodge to do the recall) and have them look at the air bag icon to see why it is still on. Think the examination of the air bag icon display should be mentioned to any future client as par for the course since most people would assume the air bag icon would go away automatically once the work was done.

Worst experience!! Had my Jeep serviced and when I drove it off the lot the automatic shut off sensor went off. Called right away was told to bring it in a week later. Then was informed that I would have to pay $106 just for the tech to look at it when I was told they would check it with no charge. Made me come in twice! And still no solution. Tech was been extremely rude.

Although it took much longer than I expected to have my car repairs made, which were extensive in nature, I built the service was very good. My car is running the greatest it has since Ive had it.

I took my truck to this location to get my breaks and general maintenance done. After I got my truck back I noticed a loud noise and an issue with the breaking. After a couple days I hand a family mechanic take a look at it and he noticed they completely missed the rear driver side break. They changed 3 of my breaks and just forgot to do the last one. I then called the service department to let them know about the issue and they said the the soonest they could get me in was 3 weeks later for a mistake caused by them.After 3 weeks on Tuesday morning I dropped my truck off and let them know about all my concerns and problems with the service. They let me know they would take a look at my truck and would give me a call back. After dropping my truck off at 8am I thought I would get a call back about what’s going at some point during the day I was wrong. I called the service department around 4:30pm asking for some sort of an update on my truck. The lady I talked to on the phone was nice but told “well we are almost closed so they may or may not call you back today” she told me they would call first thing in the morning if not today. The next day I waited till 12pm with no call and decided to call again to see what was going on with my truck. I talked to another lady and let her know about my frustrations of not getting a call back, she told me that a service manger would be giving me a call to go over what happened and why I have not been contacted back yet. About 3-4hr later I got a call from service saying your truck is ready to be picked up. I asked the guy well nobody has called me what is going on with my truck and his only response was “oh a service manger never called you”.This has to be the worst experience at a dealership I have ever had. I still never received a call from a service manger with why this or even a sorry. They make it feel like it’s your problem to find there mistakes. Just moved to this area a couple years ago and I only ever buy Ram’s. Just from this experience probably won’t be buying or getting any service at this dealership ever again.

If I could give them 0 stars, I would.Talk about having the worst customer service experience with their service department and the best profit situation for the dealership. I have dealt with the most incompetent service adviser. He has no regard for providing an excellent service experience, does not say I’m sorry, and could care less about customers situation. Robbie does his best to find “recommend” additional repairs. I went there with my 2013 Dodge Durango for one specific issue. A clicking noise in the engine. Which repairs were covered with my extended warranty policy. Robbie started recommending replacement of spark plugs and seals (460.00) EGR valve, etc. I did tell him Initially that I was not interested in that since I could not afford that at the time. I wonder if these guys get a cut or bonuses for selling additional services?My extended warranty company (Gold Standard Automotive Network) was not the best to deal with, and according to the service adviser he had never dealt with it either. This warranty Co. did not cover diagnostics labor, that turned out to be $1500 in labor to repair the clicking noise in the engine. I reluctantly agreed to paid that since my truck had already been disassembled. Talk about being on the hook! Yes, I know the warranty company needed to have an adjustor take a look at the repairs and approve.Then, a week and half later I was told that a timing chain tensioner went bad due to the truck being for such a long time without lubrication and that in order to access the lifters issue they needed to replace the tensioner. This work was not covered by the warranty company and needed to be covered by me. So, there it goes Robbie advising me that it would be another $1500 in labor and parts to repair the hydraulic tensioner that went bad while in the shop (go figure that one). After I told Robbie about my concerns and that I could not pay $3000 at the time. He offered a coupon 10% discount and that he would replace the spark plugs for free to help me a bit. When it was time to pay or authorize for the $3000 labor and parts job, I asked Robbie for the 10% discount, well, according to Robbie that’s not what he said on the phone. (I wish I have recorded the call). He tried to explain and BS his way out of that conversation. According to him he discounted $150.00 and gave me the sparkplugs… the sparkplugs where still charged and oil chance added to the invoice.His lack of communication and ability to effectively explain processes and sense of urgency to have vehicles repaired on a timely manner has left me with an awful experience. I feel that my situation with this car was taken advantage of, and a perfect situation to profit. Frankly, to never come back or recommend them for anything!

Huge thank you to Marcus for taking care of my service needs! 10/10 would recommend getting your vehicle serviced with him. Very easy to work with and made process flow smoothly.

Went in with my 2021 Ram 1500 Sean and Henry were awesome. They diagnosed the issue and had me on the road good to go. Thanks.

I add a remote start for almost $600. My only stipulation, I wanted to be able to start my car from my phone. They assured me I could. $600 later they tell me I can’t. However, they said MoPar (U Connect) is working on an update. Called MoPar, Larry H Miller lied. I would have bought a different remote start. THEY LIED AND THEY KNEW ABOUT IT. THEY JUST WANTED AN ADD ON SALE. THEY DO NOT CARE ABOUT GIVING YOU WHAT YOU WANT THEY JUST WANT MORE MONEY!!!!!

Had a great experience at the service desk. They quickly took all my info and assigned me an advisor with an appointment to review my vehicle repair.I logged on to the web site and I was kept informed of the progress of my repair. My repair was completed on the same day and we picked up our car that evening.Loved the online report and will definitely have my vehicles repaired there again.Thanks you for a painless experience!

It was the worst service I had ever had. Just went in for oil change and was there for 3 hours. It would of been nice if they told me it was going to be that long and I would of gotten a ride home. They didnt even give a update, until I went up after 2 hours and they said my vehicle was next, after 1 1/2 hours later, I final got my vehicle. Said they were short handed, not my problem, just communicate to your customers.

Went in ,was directed where I needed to go immediately.. I recommend this place to everyone... just got my TV fixed as well.. good customer service. Very professional when it came to.my needs that needed to be done. I recommend this dealership to everyone. Now I know where Im going to get a car

I came in for my first oil change and was told I have to leave my car all dayFrom 8:am to 5:pmI also needed my steering looked at it was a little out of alignment.This is unacceptable. I was told they can do a oil change but it will be 2hr wait. I set this appointment over a month ago. Everyone here at the dealership has a I don’t care attitude. I will never buy another Jeep from this dealership. You should be ashamed of your company.

Scheduled my vehicle for service with an appointment on a Friday at 830. Dropped it off Friday morning and didnt hear a word until 15 minutes before closing that they werent able to get to my car at all. To top it off they said it wouldnt be finished till the following Monday close of business.I requested to pick up my car the next day as I could not be without it over the weekend.I understand scheduling conflicts, but to not be told about it till end of day was unacceptable.Also, to assume that I could just be with out my car for 4 days over a week was also not okay. They were not able to offer me a loaner and said the only option was to rent a car. BooThis was my first and likely last dealing with them.

I made an appointment for work regarding a recall on my car and asked for an inspection plus a bulb replacement. I was told 1 day. My car was at the dealership for 4 days and they wouldn’t respond to calls or voicemails. Practically holding my car hostage. On the 5th day I finally had someone pick up the phone and I told them no one was contacting me and I needed my car. They said a manager would get involved, I still heard nothing. I asked for a call ASAP and they told me they would have to do more diagnostics. I said no, asked if the recall was done and said I needed my car back, now! I was there in under an hour. After 4 days the only thing that was done was the recall and a couple do maintenance items. They kept my car, but told me the mechanic was off for 2 days.Bad customer service and horribly bad communication.

Ronnie was the technician that handled our fleet vehicle when I took it into the dealership. He was great about keeping me informed of what type of issues we needed to have taken care of on our vehicle. Thank you Ronnie for making it easy to work with you and get our fleet vehicle fixed.

I had a great experience purchasing a 2021 Jeep Compass. William Reynolds was great to work with. We were able to look around the lot without any pressure. When we were ready to try the vehicle it was an easy process to test drive and check out the car. Hes very knowledgeable on the cars and helping with what I was looking for. He made the paperwork and getting the vehicle easy. I would recommend William and Larry H Miller for your next vehicle purchase.

Absolutely poor they take advantage of the customers. I will never use Larry H Miller to have anything serviced. After work was done it still isn’t corrected and they haven’t given us a call back now for over a week to fix the issue as they said they would when we took the car back 10 minutes after we left the shop from picking up the car when they said the repairs were finished

I don’t like to leave negative reviews but this was a poor overall experience from start to finish. I bought my car there and it’s close to home, so it is the logical place to take it for service.Tried multiple times to reach the service department the week prior to my service being performed. I was constantly put on terminal hold and dropped. This was frustrating.Once my service was booked, the service department was chaotic and not ready for me. It took about an hour to get checked in, even after scheduling an appointment.Pick up was the worst part of the experience. They couldn’t find the paper work, there were probably ten people standing around waiting to be acknowledged... just a chaotic scene. They replaced a recalled stabilizing bar, but forgot to check the tire where I pointed out a nail. The tire was low when I picked up the vehicle, but there was no way I was waiting through the chaos again to have it looked at.Hopefully they were just having a bad day, but the experience was no where near satisfactory .

Set appointment on line for Friday. Dropped truck off. I wanted an update on repairs that afternoon. Left multiple messages for service advisor. No return calls. Saturday. Learned from person handling calls that service advisor was in training on Friday and had Saturday off. Also, truck hadnt been looked at all on friday. Decided to drop by Saturday afternoon and found work was completed yet not enough man power to call and let me know. Henry is an asset. The rest.....I understand the lack of manpower. Yet I dont understand the scheduling. If the vehicle wont even be looked at the day of the appointment, dont let that appointment get scheduled

Terrible service. Didn’t fix the problem I went in for. My Jeep was kept for 2 weeks. Terrible communication. The service department acted as if they gave me a deal because they discounted my service by $75.00. Would not recommend even for an oil change. My windshield wiper fluid not topped off. Jeep was dirty and had leaves all over it when I picked it up. The same warning, loss of steering happened less than 1 mile from the dealership turned around, took it back and I was told it was because the computer system was not reset. Customer service is the worst! I would give zero stars if I was allowed to.

I came in for four tires. Sean and Kevin did a great job. Easy process.

I appreciate the service department. My negative comments are the amount of time it takes to get in for service. Also lack of available parts. Long waits for parts to get in. Then when parts arrive long waits to get in. I thought it was due to Covid Les Schwab got parts and installed them in 24 hours. Larry H. Miller 5 weeks

The service advisors try to assist but ultimately LH Miller on 104th does not meet my expectations. Specific feedback:* Initial appointment was scheduled via website. No appointment confirmation was ever received.* Followed up via phone a number of days later and was able to confirm my appointment and the intended services.* Was directed to call Safelite auto-glass to repair my front-facing camera by the service rep and not something that is part of my vehicle warranty.* Arrived for appointment at RAM Service center and was told my appointment was at the Express service center down the street (probably my misunderstanding).* Oil Change was completed, tires were rotated, inspections were performed. Tire rotation & Inspection were not performed on last appointment though.* Paintless Dent Repair was something that was scheduled as part of the service however they were unable to do the service on the scheduled date and suggested I make a new appointment to come back another time. The service manager took the action to call me back to schedule the appointment and has not yet done so.I had also paid for a service plan for 3 oil changes an given a lack of driving due to COVID these apparently expired and LH Miller RAM will not honor them (despite the LH Miller Toyota honoring them).Overall, dissatisfied with having to pay for an oil change I shouldnt have had to and having to reschedule an appointment for service that was scheduled and that I have a warranty package for.

Made a 10am appointment 1 1/2 weeks prior. Thinking i would be in and out for an oil change.Arrived at 9:50am on day of appointment and waited two hours for vehicle, which sat in the lot for and hour and fifteen minutes before being pulled into a bay to be serviced.So whats the point of making an appointment. They should inform you of this when making the appointment, customers time are valuable.At check out it took another 30 minutes to correct the incorrect amount charged for the oil change. $80 instead of $48.I also never recieved the multi point inspection sheet.

Very personal. Sterling was a great guy to work with. 10/10 would recommend

Service and time that my car was in the shop was excellent. A five star rating wold have been given however the promo price for 3 oil changes in a year doubled in price.

I recently purchased a beautiful Jeep from an amazing team here , Sterling, sales and Steven financial.They listened to what I felt my situation was, what my goals were in a new purchase . They helped me get exactly and beyond what I expected and offered options best for me to choose from . I didn’t sit in a dealership for hours playing the car sales game . I Was out of the dealership in about an hour for the purchase decision and 30min for final paperwork before I drove away in my new baby . I was shown the upmost respect by Steven and Sterling , then subsequently by everyone in the dealership. If you want real genuine people to deal with in your next car deal , choose these guys , they are 💯 awesome and an amazing power team . Thank you, Sterling and Steven.

Great experience. Fast and easy to work with Jeannae will get you out of there with your car/truck no matter what

I wasnt sure what my car needed, but Keith help explain just what the team would be doing, what services I would likely be recommended, and quickly identified the source of the main problem I was experiencing. For not having had regular maintenance done recently, I was pleasantly surprised by the price. Thanks, Larry H. Miller!

They were extremely kind, helpful, and informative. I would go back to buy a car anytime I need an upgrade. The car buying process was speedy and they made the transition smooth. Great staff, and warming atmosphere.

I bought a Ram Promaster City Cargo Van and Sterling Spencer, my salesman, gave friendly, professional service above and beyond expectations! He kept in constant contact with updates on the expected arrival of my van. He responded quickly to my questions. While we were finalizing the sale, my husband got his Ram 1500 serviced, and the service department also was just as great. Buying a car and getting one serviced should always be this easy!

My 2017 Jeep Renegade that has had all regular maintenance and is still at less than 30k miles. I attempted to drive my jeep one morning and had mechanical problems that forced me to turn around and go home. Later that evening I checked my oil level and coolant levels and both were low. Coolant is a pressurized system but due to the cool engine my reading was accurate (slightly low but not empty). The oil level was below the dipstick. My car is still under warranty and so I called this dealership for service. I was informed that there was a recall on the vehicle for a software update (never got any notification from jeep previously) and I would obviously need the oil/coolant issue assessed. When I found there was a recall I looked into it and saw that the software update was supposedly to stop excess oil consumption by the engine. I made the appointment and dropped off my vehicle at the specified time, 7:30am. At the time of drop off I relayed this information above as well as a detailed account of the mechanical issue I had. I made sure to mention the oil and coolant level. I was told that the software update would fix the oil consumption problem but verify to the fix I should expect to come back after 500 miles. I also needed an oil change due to the extremely low oil. I paid for an oil change and was offered a set of 3 oil changes for an additional fee (I am glad at this point I did not agree to that). My vehicle for that day was scheduled to have an oil change and a software update that day. I left my car at the dealership and went about my day. By 5pm I still had not heard anything from the dealership despite giving my email, phone number and signed up for the text list. At 5pm I called the dealership and was told my service advisor could not be located and he would contact me. I asked if there were notes on the account and was informed that there was a note from 9:30am stating that my vehicle was in for an oil change and software update and to come back in 500 miles. We hung up and I waited for a call from my service advisor. He called at 5:55pm and advised that the oil change was done and the software update was done. He also tried to upsell from additional services like air filter change, cabin filter change, and 4 new tires. I declined all extra services and was informed that I would have to get my vehicle the next day as the dealership was closing in 4 mins. The lack of communication and then the attempt to upsell really left a bad taste in my mouth but I was willing to look past it as normal dealership upselling. I picked up my car the next morning and looked over the paperwork. Paperwork said that the software update was done, oil changed, and 27 point inspection completed including filling all fluids. Paper work said to bring the car back for an oil consumption test but the timeline didnt agree. On the phone I was told 500 miles initially that was written on the paperwork but then the paperwork also stated I should bring it back at 1500 miles. I asked which one I should follow and the person that helped said um I dont know. I assumed that all of this had been done and that the dip stick had been marked for my oil consumption test as we had talked about. A few hours after I got my car home, my husband decided to take a look before we drove the car for errands and the coolant was at the same level as when I had taken the car into the dealership and the dip stick was not marked for the oil consumption test. I called the dealership and the manager apologized and offered to fill the coolant and wash and vacuum the car free of charge for the inconvenience. I agreed. I took my car in today to have the coolant filled and the car washed and vacuumed. I advised that I needed my car before noon. At around 11am I got a call that the car was ready. I was told that the coolant was filled and the car was washed and vacuumed but not enough to get all of the hair out of the car because it wasnt a full detail. I picked up the car and checked the coolant at the dealership. It was full, vacuum job was very poor but done.

Had wonderful service! Any questions I had were answered and was guided through the whole process. I received all the help to find the best car for me that fitted all that I was looking for. Very happy with my new purchase!

Sterling was extremely knowledgeable and honest. Appreciate all of his help and patience.

If you are looking for a sales person to be personable- 10 out of 10 do not recommend. upon showing up- BDC agent, manager, and Sales person Vince were not prepared. When the BDC agent asked Vince to look something up- he simply stared into an abyss. while waiting for Vince to pull the vehicle around, not a single person asked if i had been helped, if my search was going okay, offered water or anything else. Everyone simply stared with disgust. When showing the car he didnt try to make any conversation, had no knowledge of vehicle (it new new so that i understand) but after being there for only 10 minutes, he immediately tried to run number and a credit check. when i said i didnt want the credit check right away he got defensive and said you are going to get a least a $1000 payment. How would he know? he doesnt know my credit history. after he present the papers with a rough estimate of cost- there was a $37000 extra charge to make it seem like my payments were going to be higher. If he didnt want to do the deal with me, then he could have said something or handed off to someone else. I am a human who understands how sometimes things just dont work OR you just dont want to do them. If someone else had better luck here, Kudos to you and i wish the next the best.

I had a DEF service light come on. The problem was fixed but the work was super sloppy. Luckily, I tried to top off my DEF before a long trip pulling a large 5th wheel. It was then I discovered the hose had not been connected from the fill spout to the tank. They did fix the problem but I had to leave late for my trip and drive back to the location to have the problem taken care of with my entire family. I appreciate the quick fix but if you did it right the first time this would have never happened. Makes me question if I would ever have them do anymore work on my truck.

I first came to this dealership in October 2020 to bring my cousin to buy her jeep. After the sale was made by Sterling, I asked him questions about trading my 2015 Ram 1500 and 2015 Dodge Challenger for a new 2021 Ram 1500 Laramie. Sterling attempted to do this for me at that time, but owing on 2 cars and a slight credit issue, it could not be done at that time. However, Sterling went above and beyond and gave me a list of things to do to be able to buy a new truck. I did everything he asked me to do and was able to purchase a new truck today. While it is not brand new since we owed on our trade, we drove our new 2019 Ram 1500 Big Horn home today. Sterling and the crew at Larry Miller Dodge are amazing and a pleasure to work with. Thank you so much!

Awesome experience with exception staff! Eli went above and beyond to fix everything I needed. By far the best service!

The service here is horrific! They kept my car without calling me to let me know that. We had to call them on Monday and they stated my car had been ready since Saturday and the paper work had not even been done. As of today (Friday) my door was not fixed. I have a video showing the door popping open 6 times before it shut the same day I picked up the car. The wireless car charger, also not fixed. At least they knew how to change the oil and top off the fluids I guess. You would think they would have at least apologized but I guess thats too much to ask for. I would give 0 stars if I could.

Repair team was easy to work with and they got the job done right

Andrew was a amazing sales person and out of the 4 dealerships we went to that day he was the only one that really helped us .

While it does take time to get in service was completed quickly & correctly.