Do not take your Acura to this dealership to be serviced. My car needed rear brake work, and the diagnostic test showed that I needed new pads and rotors. I received the report of recommendations, along with pricing for each, and chose this rear brake work to be completed. I agreed electronically and over the phone what services would be completed.The following day, a service representative Todd, called me and said, “we cannot remove your wheels without causing potential damage, so in order to complete the rear brake work it would cost $320 additional and I need your verbal consent.” I told him I would call him back. I spoke with a personal contact about what Todd had said about not being able to remove the wheels. What he said didn’t add up. My initial service representative was out of office that day.I called back and spoke with Todd, and asked, “So you are saying you cannot complete the work that was agreed upon for the price it was agreed upon without me paying another $320?” He said, “Yes, correct.” I got transferred to the service manager, Chris and asked him the same question. He said, “Yes, correct.” Then I said okay, I’ll come get my car.60 seconds later I got a call back from Chris. He said, “all of the service that was agreed upon has been completed.” I was confused, asked him again, “but you and Todd just said it couldn’t be completed unless I paid another $320.” “Ignore that,” he said.That is a clear display of trying to take advantage of someone. They lied to me on the phone for 10 minutes, threatened that the work won’t be done unless I agree to paying more money, and said the work was not done when it was in fact already completed. I do not recommend bringing your Acura here. Todd and Chris engaged in behavior that I would call fraud.