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Mile High Acura
2799 S Havana St, Denver, CO 80014, United States
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Ny
Review №1

Had a great experience here buying my RDX. Was assisted by Alex, who made the process very easy. He explained everything very well and was patient with all my questions. Even the trade in process with my old car was very easy.

BA
Review №2

Great customer serviceAcura has the best leather front seats in its class so Comfortable

Da
Review №3

These guys are the truth. Very professional. And above and beyond customer service. I would like to thank Alex and Leo for there help. But I have to say the star of the show was the brother Andrew in the parts department. This guy saved me a hundred dollars by taking his time to fix my windshield wiper that had been put in wrong by the previous owner. Good to see that people still care and are not just trying to take your money in these trying times. So instead of having to buy a new windshield wiper for hundred dollars I got out the door for 25.00 for just replacing the blades. Thanks team Acura Denver. I will definitely be back.

Na
Review №4

I’ve owned nearly every brand vehicle and with that, comes required service and maintenance of course. I thought no brand could top BMW’s commitment to customer service however, Chris Zimmerman and Leo at Acura Mike high did just that. Such pressure free, knowledgeable service. They truly care here.They worked w me while I came in from out of town for service and helped me line the timing up perfectly, so that they could get me in and complete my maintenance and get me back on the road. Thanks guys.

Sh
Review №5

AS YOU CAN SEE IN THE PHOTOS MY REVIEW IS NOT A STORY AS STATED IN THE RESPONSE FROM THE MANAGER. EVERYTHING IS DOCUMENTED. The dealership totaled my car, tried to hide it for 4 days then I had to do all the work for 104 straight days to get it paid for. Then they tried to offer me $1000 and 3 years free oil changes to not leave reviews.In the pictures you can see my car, that was brought to them with the windows up and fully detailed looked like after their tech let the windows and sunroof open while on the lift and a pressure washer hose broke and filled my car. This happened on 9/1 that afternoon they called to tell me my car wasnt ready yet due to recall work that took priority. They called me on 9/5 to tell me what had happened. The tech they asked to try to clean it up delivered my new car to me and picked up the loaner and told me all about what really happened. You cant see the water well in the photos but you can see the damage. Two screen shots worth of my emails trying to get the damage paid for, and a detailed review of the events that happened, along with a screen shot of the incident report from their dealership.Do not go to this dealership for service or purchase!!!!!

Ra
Review №6

If I could give a couple of more stars to Leo in the Mile High Service Dept. I would. I love my TLX (92K miles). Best car I have ever owned. But a dead battery and a computer issued led me to Leo Falcam in the service dept. More than an oil change this time. You wanna talk about a pro. He held my hand on this one as the tech team methodically moved through the electrical steps. AND he went to bat with the Acura warranty folks over them covering some of my pain. At some point you’re going to need a knowledgeable pro and people-person in Service. Leo is that ideal blend. Thanks, Ray.

ma
Review №7

*Update to issue below*Mile High worked with me to make this right. Phil called me back the same day and reexplained the issue and what needed to happen.--------------------------------------------Had my first service with these guys yesterday (I usually got to Courtesy Acura). They recommended replacing my front 2 tires ($600) as they were leaking air from old patches. However, my tires have ever been patched. I got a second opinion at a tire shop and they confirmed there was nothing wrong with my existing tires. Customer service from Phil was really good (pleasant, punctual), but there is obviously a disconnect between the mechanics and the folks coordinating the work. I would recommend highly scrutinizing any advised work.

Ra
Review №8

The rating of 2 stars is the average of 5 stars I’d give Mike High Acura and the 1 or 0 stars I’d give Acura/Honda America.2018 RDX that is always garaged and every bit of faux chrome trim (headlight and grill surrounds, garnish molding on the rear hatch, etc.) is badly corroded. The district and Acura America denied the claim saying the car was subject to the magnesium chloride used on the roads here in winter and that the car was not washed often enough (I would disagree, but that’s subjective). When I said that the 10 year old Chevy that has never been garaged has no such problem, the explanation given to me by the Acura America Representative was that the Chevy is by nature robust. I’m not kidding.So, if one must buy an Acura, I’d recommend Mile High. But unless you live in a very gentle climate, I’d take the tacit advice given by Acura America and buy something that is built more robustly

JU
Review №9

Worst auto buying experience Ive ever had. Nick the sales manager is extremely unprofessional and insulting with the discount he was willing to give on an 03 acura rsx that was not worth nearly what they were asking for it. In fact it was a few thousand dollars above what is fair for that vehicle.. The vehicle was bad exterior condition and it had a broken windshield and a seat belt light that wouldnt turn off on the test drive. They didnt even mention the fact that they wouldnt move much on the price prior to them running my credit and now I have a hit on my credit report with nothing to show for it. Im livid and extremely disappointed with my experience at mile high Acura/Honda. Dont ask for top dollar on vehicles that are not top dollar condition!!!

An
Review №10

Mile High Acura staff who service my vehicle were courteous and friendly.The facility was also neatclean.

Ti
Review №11

I want to share me experience with mile high Acura. I have a acura tsk and I need a part that was very hard to get. I live in Kansas city Missouri. I got no help at the Acuras dealership out here. So I call mile high for my part. When I call a very nice gentleman help me name Dan. I going call him (Dan the Man) cause that what he was a life saver to my little acura when the Acuras dealership gave me the run around. Dan the man go my part held it for to day the ship all the way to Kansas city in 2 day. So I want to thank my acura hero Dan the man that work in the parts department.

Je
Review №12

Leo was absolutely phenomenal. Book an appointment with him if you want superb service.

st
Review №13

One of the best customer service experiences I had in a long time. Ask for Leo. He took great care of me and I will always go to him for my Acura maintenance.

Re
Review №14

Do not take your Acura to this dealership to be serviced. My car needed rear brake work, and the diagnostic test showed that I needed new pads and rotors. I received the report of recommendations, along with pricing for each, and chose this rear brake work to be completed. I agreed electronically and over the phone what services would be completed.The following day, a service representative Todd, called me and said, “we cannot remove your wheels without causing potential damage, so in order to complete the rear brake work it would cost $320 additional and I need your verbal consent.” I told him I would call him back. I spoke with a personal contact about what Todd had said about not being able to remove the wheels. What he said didn’t add up. My initial service representative was out of office that day.I called back and spoke with Todd, and asked, “So you are saying you cannot complete the work that was agreed upon for the price it was agreed upon without me paying another $320?” He said, “Yes, correct.” I got transferred to the service manager, Chris and asked him the same question. He said, “Yes, correct.” Then I said okay, I’ll come get my car.60 seconds later I got a call back from Chris. He said, “all of the service that was agreed upon has been completed.” I was confused, asked him again, “but you and Todd just said it couldn’t be completed unless I paid another $320.” “Ignore that,” he said.That is a clear display of trying to take advantage of someone. They lied to me on the phone for 10 minutes, threatened that the work won’t be done unless I agree to paying more money, and said the work was not done when it was in fact already completed. I do not recommend bringing your Acura here. Todd and Chris engaged in behavior that I would call fraud.

Sh
Review №15

Positive experience overall, friendly staff and relatively quick service... the only negative is it is expensive. Make sure to use coupons for normal services

M
Review №16

I was very impressed with the service at this dealership. I was helping my brother look for a new used car and they had the car he was looking for. We called ahead to have it ready for a test drive and when we got there, they had 2 cars ready for us! Same model and year, just different trim levels. Kyle was the salesman that helped us and he was fantastic. He was friendly, helpful and answered all of our questions. After the test drive and reviewing some financing details, my brother decided to go for it! Mirza in the financing department was incredibly helpful as well and made sure we were satisfied with the terms and clarified our additional questions. I would highly recommend getting a used car at Mile High Acura!

Sc
Review №17

Always amazing service! Alex at Mile High Acura is THE MAN! Hell go to war for you trying to get the best deal. After I bought my car, he followed up with me to make sure everything was perfect. He even got a cosmetic replacement part ordered and installed at no cost to myself, just like he promised. Hes a man of his word, and I look forward to buying from him in the future.

St
Review №18

I bought a certified pre-owned MDX on Friday from Alex Sarmiento. Alex is very professional, knowledgeable and super easy to work with. I reached out to him before I got to the dealership and he had the vehicle ready and getting warm, since it was a cool morning, for when I arrived to take the test drive. I was dreading the whole dealership experience but it was so pleasant. Mile High Acura has exceptional customer service.

Ma
Review №19

As a first time car buyer the experience was very smooth and simple. Kyle The salesman that helped me through the process was professional and courteous and answered all my questions. Mirza In the financial office was very friendly and made quick work of all the paperwork. Funny guy as well. Brittini in the service Department was quick to get 2 small things fixed for me in under an hour. Very awesome staff here. I Would Recommend this dealership to friends and family any day.

At
Review №20

Great service as always. They apply coupons to save you money. Ive been taking my Acura there since I bought it 3 years ago and have never been disappointed.

em
Review №21

I had an excellent experience with Mark Jarvis at Mile High. He had a diagnostic test run first to make sure he knew exactly what was wrong with my car, and then worked with me to make sure the repairs fit my current budget and life situation. He was extremely conscientious and gave me excellent customer service. I will be back if theres anything I need done to my Acura!

Ma
Review №22

I brought my vehicle in yesterday after having a blown tire. When I called in, I was able to bring it in right after I got off work. Check in process was seamless and my tire was replaced in under an hour. Both Leo and Chris were very friendly and professional. I will definitely bring my vehicle back in for service and recommend them to anyone!

Ti
Review №23

Just want to give a shout out to Andrew in parts for his great customer service and 150% effort. He went above and beyond to help me make someones day. A+ person and employee youve got there. Thanks!

Jo
Review №24

Leo at Mile Hi Acura was able to connect my phone to my nav system in less than a minute! I had taken it to the other Acura dealership 4 times and they told me that my Nav system wasn’t working and my system was too old to connect to my newer phone. I was use to talking handsfree & don’t like holding my phone while driving....he is very knowledgeable and I’m so excited to have my Nav system working again! Please see Leo at Mile Hi Acura!!!

Mi
Review №25

The service department here is amazing. Great customer service every time you bring your vehicle in. Honest and up front about all costs. I recommend Leo in the service department. He is very friendly and professional and goes above and beyond to find what it is that your looking for for your car.

Du
Review №26

This dealership is exceptional. Customer Service is on point , the best part is; they have the best interest of their customers and they are not the usual pushy salesmen. My wife and I worked with Alex a year a go, he knew selling us a car at that time will be to our disadvantage,add on higher interest. unlike other salesmen he advised us to go back fix our credit get and come back. Alex is the best sales guys ever fastforward today we are enjoying our beautiful Acura MDX. Thanks to Alex

Ma
Review №27

Service excellent. Got me in & out quickly. Service person very professional.

Ch
Review №28

Just purchased the new RDX with sales member Marvin. Couldn’t be happier with the experience and the dealership as a whole. We are more than happy to recommend Marvin and this dealer to friends and family!

Ba
Review №29

Good place to buy oem parts. Service was great at parts counter.

Ni
Review №30

Just came for a quick quote bought a used 03 CL had some issue getting honest opinion s on the car. The service tech here was honest friendly and wasnt out just for my money. Will be back the car isnt going anywhere else. Ask for Leo in particular in service department.

Ma
Review №31

I have always received great service whenever I go there.

Ja
Review №32

Leo was fantastic to work with. Knowledgeable and efficient. Got me back on the road safely and quickly. Will definitely be returning to see him. Thanks Leo!

Jo
Review №33

A special thanks to Mark Jarvis for going above and beyond any of my expectations in trying to find the electrical problem my wife was experiencing with her MDX. Service like this sets the bar high for other dealers service departments and the reason Mile High has always done my service since the car was new in 2012 and remains like new today. Thanks again to the team that worked on the car.

Jo
Review №34

Love my new Acura RDX, but get a experience sales person who know features. I was asking about air-conditioned seats for the RDX & A few other small features I would have liked and paid for only if I knew it was offered.

Ma
Review №35

I went for service and did not feel 100% safe, they were not taking the covid measures seriously here! At least not when I was there.

De
Review №36

I wanted to take a few minutes to tell you what a pleasant experience I had buying my RDX last week.I’ve visited a few other dealerships and first off, from service to sales, mile high knocks it out of the ball park. I drove a Honda Accord prior to my rdx. I’ve been a service client of Chris Zimmerman’s for many years. Because of the excellent experience I’ve had in the service department at mile high Acura, When I decided it was time to upgrade my car, I knew without a doubt it would be with mile high Acura.Chris referred me to Alex Sarmiento for my purchase. Alex was not only professional and friendly to work with, he is incredibly knowledgeable on the products he sells. I actually had a fun car buying experience!! Alex has become a friend and has already reached out to me on several occasions to see if I had questions about my rdx.I also want to mention T.J. That man works very hard! He made my experience fun as well.I’m employed with Southwest Airlines as a flight attendant and it’s so nice to receive the service back that I provide at my job.I consider myself a lifetime customer of Mile High Acura.Chris, Alex, and T.J. are fantastic ambassadors for your dealership.

Fr
Review №37

Great experience so far first oil change about 6 months of ownership. Service department has been great. Fixed small issue with power window first time, kept me informed of progress all the way. It is why I purchased a premium car.

Jo
Review №38

Not the easiest place to drop a car for a tow truck driver.

Fa
Review №39

Great customer service, Erik hes Amazing person Really hes Doing good job to help me So really appreciate it

mi
Review №40

I was very pleased with the transaction. I told the rep exactly what I wanted and what I would pay. Drove away in my new car in less than 2 hours start to finish. They listened and got her done! Excellent service.

Br
Review №41

I brought my vehicle into Mile High Acura for a timing belt replacement and was very satisfied with the service I received. Mark (service representative) and Chris (service manager) were both extremely knowledgeable and helpful. I’ll definitely be bringing my Acura back for all maintenance needs.

Mi
Review №42

Amazing experience every time Im there. Staff is incredibly friendly, and incredibly knowledgeable. I called them and set up an appointment to have my car looked at. They called me back the next day with detailed information of what needs to be fixed. Best dealership experience Ive ever had.

An
Review №43

Wow!!! What an AMAZING experience. Walked in and the salesman Kyle approached us in a very friendly manor. We told him exactly what we were looking for. He pulled it up found it and brought it to us. Kyle gave my husband and I time to discuss the car with no pressure. I have never had such a great experience buying a car. I will recommend Kyle to all my friends and relatives. Plus LOVE my new car! Thank you so much Kyle for making buying a car a pleasant experience.

Co
Review №44

Go to Mile High Acura and ask for Leo!Hands down greatest the customer service Ive ever received! He went above and beyond his job requirements and hours to make sure my car was done correctly and in a timely manner. Extremely transparently and upfront with cost-- no hidden fees! He is a huge customer advocate.I will only use Leo and confidently recommend all my Acura friends to him. Excels at his job and is a really great guy to top it off!Thanks Leo!!

Me
Review №45

I really like this place. They take extremely well care of you. And get very accurate results from diagnostics test with issues with your vehicle if it needs minor or major repairs. Costly, but they find the actual problem. Either to u choose to fix it their, or elsewhere.

De
Review №46

Rude customer service asked for help and got told to off by the manager never go there or call for help

El
Review №47

Mark Jarvis is a gem. The splash guard underneath my MDX was somehow torn loos and they fixed it for free in an hour, while I worked in the waiting room. Mark took a few minutes to get some paint marks off my bumper.

Le
Review №48

We completed the purchased an Acura RDX on New Years Eve 2019. Our Sales Advisor, Matthew Heintz, was patient as we took several weeks to ask questions, do research, then ask more questions. Through it all, Matthew was thorough and transparent, giving us his undivided time and attention whenever we called or dropped by. Needless to say, we are ecstatic and are having an amazing driving experience. Go See Matt!

Sc
Review №49

Im not usually a dealership repair person, but I highly recommend Mile High Acura! They are EXTREMELY professional and considerate! Prices are higher than regular mechanic as expected from the dealership, but they give you a loaner car during the transaction. That to me is worth it. The work is the best you can have done for an Acura. Ask for Kyle, he is the most customer service and friendly representative in the car business that I have dealt with. Kyle is the reason I will return here for more service and the loaner is why I will most likely buy from Mile High for my next Acura MDX.

St
Review №50

The best place to buy a car! Why? Cause I am here!

Am
Review №51

My experience at Mile High Acura was really good. Alexander Sarmiento was my salesperson. He was very helpful, personable and not pushy at all. Very happy with my purchase!

Ca
Review №52

I have to say I was a little nervous about the thought of buying my car and dealing with sales people, but one I walked into the showroom I was greeted with friendly smiles and a relaxed atmosphere. I worked with Alexander and he made the entire buying experience wonderful. It was fun to buy a car.

Sh
Review №53

So, I called and made an appointment to take my car into to have the steering angle sensor reset - as my mechanic instructed. My 2:30pm appointment today was not honored, they asked me to make another appointment? Strange...because I had made an appointment? This is the exact service that has forced me to take my car elsewhere for service. Absolutely no options were made available, they had a shuttle service to drop me off at my appointment a few miles away, but there was a catch no one could pick me back up, and no loaner cars available. If staff makes an appointment it should be honored! I was stuck out here for 1 1/2 hours!!! Something is definitely wrong here, what’s the purpose of an Appointment! Kyle, should have made some sort of effort to accommodate me, at the very least found a loaner car allowing me to leave my vehicle to be fixed. I AM the customer! I should not be bowing down and accommodating Acura. I will be filing a complaint!

Ne
Review №54

I sent in a friend of mine to buy his car here. The manager told me he would give me a check for referring them a customer, guess what happened when it came time to pay me?

Ha
Review №55

Ive owned and driven Acura vehicles since I was 16 and have been bringing my cars to Leo at Mile High Acura for the past few years for routine maintenance and care. Its very nice and calming to know that the staff at Acura has your best interests and ultimately, safety on the road, in mind. Ive had the privilege of getting to know several of the workers over the years, but Leo has always provided me with exceptional service. Hes very kind, thoughtful, thorough and genuine, but most importantly, hes honest. If your vehicle has an issue that is concerning, hell explain it to you and if your vehicle is doing well, hell send you on your way. The bottom line is that theyre honest and that makes for a great experience in itself. Many thanks, Leo and Mile High Acura, you guys truly are the best!

Ke
Review №56

Kyle in service & Julion in Sales have both been going the EXTRA MILE for me as a new customer since May of 2019 when I bought my 2019 RDX & had it delivered ( On my Wedding day: 05.04.19). Good Customer Service is extremely hard to find. Because of them you have a customer for LIFE.

Ji
Review №57

Although I do not own my 2012 TL AWD tech anymore, in its final year or so of ownership I brought it to MHA and was very pleased at the high level of service I got from Randy S and Chris Z. They truly go the extra mile for customer service, for example checking carefully to make sure that a repair another local dealership recommended was necessary (which it wasnt). So good that I may bring my new Honda Ridgeline to their sister store, even though I live near the foothills. After terrible service experiences elsewhere, MHA was a breath of fresh air. Highly recommended.

An
Review №58

Be Careful when you deal with Kyle. He is gonna rip you off. This is the last time i deal with this place. I rather sell my Acura than letting you rip me off.

Ma
Review №59

I love this place. I went to Acura off Broadway and had the worst experience ever. I had been working with Mike High in Aurora for years and moved to Centennial. I will make the 30 minute drive to get the best service. Thank you guys!!

Sc
Review №60

Great service experience with Adam (service writer) and Sam (tech).Great communication, rental car, prompt service, reasonable price for a dealership, and both Adam and Sam clearly CARE about my car and me. Thats pretty rare.Im a mechanically savvy guy who changes his own oil, etc. But for harder things I find a trusted mechanic / dealership. Typically dealerships have expertise in a specific brand - not all are equal.I had a great experience with brake fluid exchange, coolant exchange, serpentine belt, and troubleshooting a drive-train noise on my 2006 TSX.Highly recommended.

Ro
Review №61

Mile High Acura Service department is always on top of things and I usually deal with Leo, he is very courteous and knowledgeable...even if I bring in aftermarket parts, the techs and service people know how to install them correctly and doit without hesitation...I will always service and by my vehicles through Mile Hi Acura, and Mile High Honda, through Doug Williams....exceptional staff, shuttle rides and a refresgment area make the visit to the dealership not at all painful....thanks Mile Hi!

Ba
Review №62

I received four quotes for some major service items for our MDX before settling on Mile High, and have since referred others here because of their excellent service. (Quotes from two of the independent shops were actually higher, and they weren’t using Factory Acura parts, or offer a free loaner car to drive). Kyle Vavra’s communication with me about the process and costs was transparent and prompt while keeping me posted on when the car would be ready. Their shop uses a service called ‘X-Time’ to relay information on recommended services and costs too, which helped me make faster decisions. Most importantly - my car runs great and looks great.

Er
Review №63

I have yet to go to this dealership and actually have my car be fixed properly.Lets go over the last visit.I took my car in under warranty to fix some squeaks and rattles. The service rep was nice and seemed to take down decent notes about where these noises were coming from so he could pass on to the technicians. However thats the end of anything good. Important to mention, I told them to keep the car as long as they needed to fix the issues. I dont mind having a loaner, I just wanted my car fixed when I got it back.After dropping the car off in the morning, I get a call the next day asking to come back in and do a test drive with the technicians because they couldnt replicate any of the 3 distinct noises. So, having to take time off from work twice now, I go back in and was able to show the tech all the noises. Mind you this person seemed completely stoned... Very nice and friendly but highly, highly unprofessional. I left and they said they would fix the issues.I get a call the next day saying my car is fixed and ready to go. I go back to find they had bent my license plate, left trash in the driver footwell, back seat and in the trunk. I had asked them to put a tire cap on since I was missing one, they didnt... and to top it all off, NONE of the problems were fixed. It was a complete waste of my time and now my car just had less gas.The real kicker, this was the second visit to Mile High for them to fix these exact same issues. The only reason I went here is because it is a little closer than Courtesy Acura, but absolutely refuse to go back after multiple bad experiences.I then took the car to Courtesy Acura. They fixed everything in a week and I never had to go back in and explain to a tech. They also set you up with a cold water and a mint on your way out. Not important really but it shows how much they appreciate your business.Unrelated: The dealership is just plain OLD. All of the finishes seem dirty and worn out... I get this may be a way to not charge as much for the vehicles, but this place could use some help.

RC
Review №64

Worst experience at any dealership during my 40 years. They actually tried to sell me a different car without me noticing. (Bait and switch) Future customers, please verify the VIN prior to signing paperwork. I cant fully blame Julion, my salesman, as he seemed as shocked as I when I pointed it out. I can fully blame the sales manager TJ though. I negotiated for over two weeks with this place. TJ is not to be trusted, as Id describe him as a snake oil salesman. People like him give all car salesman a bad rep. This place will never get my business, and I strongly feel I need to let this experience be known to warn others.If I could give zero stars I would. Place needs new management!

Ki
Review №65

We had a great time here. Alex was a big help. He got us a great deal and made us feel comfortable while we were making a big decision. I would definitely recommend buying a car here. Especially through Alex.

Ra
Review №66

Every time I bring my car here to get a service I leave feeling good. Randy is very kind and helpful and goes the extra mile to provide good customer service and the shuttle service they provide is so convenient. Al brought me home and picked me up when my car was done. He was such a welcoming nice guy. I felt so comfortable with him and we had some good conversation. I won’t go anywhere else for my car service and I do recommend Mile High Acura in Aurora

Ch
Review №67

Just got my first new car at the Mile High Acura dealership. The whole experience was very exciting and everyone I worked with was friendly. Julian made this an even better experience by allowing me to test drive the car around my house and made sure everything was very transparent and simple for me. Love my new car.

Wh
Review №68

My wife went in to check out the new MDX. Although she could easily buy it on her own, she was told by some typical old car guy (Nick) that when she could bring back her husband they would quote her a cash price. She then briefly met with some fast talking general manager. Total insult to her. Buh bye mile low she bought from Courtesy

yi
Review №69

I purchased a 2020 RDX from Mile High Acura last Friday. The whole experience was very pleasing and satisfying. The salesman- Alexander Sarmiento answered all the questions I had. He explained all the amazing features in this car such as apple car play and voice control. He helped me to identify which upgrade suited my needs. I also traded in my old car which they offered very fair value. I would definitely recommend this dealership and Alex. We are enjoying our new car and my newborn baby loves it!

Ma
Review №70

Great customer service! Car took a little while, but there were many people ahead of me, still only took about an hour. Free wash was great!

Er
Review №71

If I could give this dealership 10 stars I would. Made an appointment with Julian, about a used Jeep Wrangler and he took care of me like family. Walked off the lot with the Jeep I wanted very satisfied customer. The wait was longer than an hour but that’s part of the process sometimes. I’m not offended waiting a few extra hours to feel like I made the right choice with mile high Acura. Thanks again Julian!

Ja
Review №72

It is a very good dealership. They have been very good to me and have even given me complimentary service, Leo and Tyler have both done a lot to help me and I have been very happy with my service. Also, one of their drivers Al is great and I enjoy talking to him while my car is in the shop.

Ci
Review №73

I worked with Matt H. he assisted me with my Costco Auto buy program. He was quick to contact me through e-mail and offered suggestions as far as meeting times. I set up the appointment and he was very knowledgeable regarding the Acura product. I did purchase my car that day and was happy with my experience at Mile High Acura! My car is beautiful and I am excited for my new adventure.

Be
Review №74

I contacted both Acura dealerships before coming into mile high. Multiple people have helped me inside the service department now and I have been delighted with each experience. I truly appreciate how this place operates and thanks to all the staff that really puts the extra mile in Mile High!

Mi
Review №75

Absolutely the best service department hands down!!!! Ive had my Acura for 10 years and have been coming to this dealership throughout that 10 years. Recently our TL wouldnt start and Randy was professional, timely, and ever so patient with us during the process. I always feel like a part of the family when I am here.

C
Review №76

Exceptional customer service

Jo
Review №77

5/5 experience at Mile High Acura, didn’t end up buying a car there but had such a pleasant experience that felt like I should let others know. Alex Sarmiento is a great, super knowledgeable and patient.

Ri
Review №78

Great service and they stand behind their work. Made the extra effort to re- diagnose my car after I was dissatisfied and made everything right. Impressed.

ma
Review №79

The service manager told me that if you buy an Acura, the warranty only applies to the original owner. It was fixed, but was told it was done as a courtesy, not under warranty. I had to call Acura to verify he was incorrect. How many people has he told this to that have had to pay of pocket? They also forgot to put the engine cover back on my MDX and lost it. This is what I get for buying a luxury vehicle? Should have kept my 4runner.

De
Review №80

Customer service was outstanding!! We took our SUV to get checked out due to an engine problem. We were literally the last customers late at night before they closed and they helped us with the issue. They even gave us a ride home since we had to leave our vehicle over night. We were updated the next day as to what was the issue with our SUV. They fixed it accordingly and service was actually quite fast. Ill definitely recommend this dealer to friends and family. 5 stars more like 10!!!

jo
Review №81

Went to pick up parts staff is friendly and very well informed meow

Ja
Review №82

A top flight service center. Could not be better. Erik was really helpful as was Chris , the service department manager.

Ve
Review №83

Changing my rating to 1 star because I believe that they attempted to run a scam on me by offering to buy my car for darn near nothing after giving me a misdiagnosis. My car was running hot, they diagnosed a head gasket and engine replacement... after seeking multiple additional opinions, it was consistently found that the engine was in great shape but the radiator was blown. A $750 fix vs the $9000 that this dealership tried to suggest. I would go to Pro Import or Krumer Auto Tech for Acura repair.

Ge
Review №84

Ive bought several Acuras from Mile High Acura and have been regularly getting my cars serviced here. I could always go to a local mechanic but having a certified Acura technician working on your vehicle feels better. They dont try to up sell you on things that you dont need and dont use any scare tactics to get you to buy services from them. The service personnel are understanding and will assist you in any way they can to make sure your experience there is top notch.The car buying process was easy for my family. We walked in knowing what vehicles we wanted and what packages we wanted, and they did not try to sell us a car that we didnt want. It was nice walking into a dealership and having them show us cars that we wanted instead of vehicles that were in different trim levels that either had more than what we needed or didnt have.If youre looking to purchase any Acura this is the place I would suggest. Just remember that this is a dealership and if you make the buying process hard then its going to be a long day but if you have an idea of what you want and an understanding that the car buying process takes some time, then your experience here will be as good as mine.

Mi
Review №85

Amazing car buying experience!!! Staff was very friendly and helpful. Bought a used 06 Mazda 3 from them, and have had it for a couple of months now. Car drives like a dream and I couldn’t be happier with my purchase! I had never driven manual before so they took me and taught me how to drive the car. Didn’t think I could get home at first but after they showed me the basics I made it home safely. I would 10/10 recommended buying a car from this dealer!!

An
Review №86

Took my MDX in for an accelerated service ( oil change) today. Randy absolutely knows what service and hospitality is. That was the best service I have experienced at any dealership EVER! I will be coming to Mile high Acura for all of my service from here forward. Thank you so much.

Ma
Review №87

Mark Jarvis helped me and was very helpful and informative.

Me
Review №88

I recently bought a 2015 Acura TLX from this dealership and the experience was excellent. Alex was beyond excellent in helping me select my car. He went above and beyond(even stayed till 10 pm to finish the deal). Excellent!

Ed
Review №89

Great service and great people, they explain the process thoroughly and update you on the process and clarify any questions on the spot. Went in for a repair and they were able to contact my warranty company and get their approval before contacting me for update!

Th
Review №90

Thank you Leo in the service department! Highly recommend

Pa
Review №91

I worked with Alex Sarmiento buying an Infiniti from this dealership, and he made this process as easy as it could be. I needed a vehicle asap, and he provided great communication and worked with me through the entire process, allowing me to lock down the car within days of my initial inquiry. He is knowledgeable about cars, and his friendly demeanor would make me recommend him to anyone looking to purchase their next car. When checking about a vehicle from this dealer, ask to work with Alex!

Br
Review №92

I purchased my Acura here in 2001 and have been coming here for service ever since. Over the years the quality has decreased and the lying has increased.Recently I brought my car in for a strange noise. I was told that it was a lower ball joint (which I didnt think it was.) They quoted me about $800. I decided to get a 2nd opinion from an independent shop and they quoted me $520 so I went there. The other shop did an inspection and found that my ball joint was fine and the sound came from a bushing further up the line. They sealed it and the noise went away... FOR FREE!I would have paid $800 and still had the damn sound at Mile High Acura Service.Additionally Ive caught them lying to me. The last two times I have gone there they said that my brake fluid was dark and needed to be changed. Well just a couple of months prior I had my brakes done and the fluid changed by them. I inspected the fluid and it was brand new. They lied to get more $$.One of those times I took my car in for a tire rotation. They never rotated my tires and I had them marked so I could tell.Years ago I had good things to say about Mile High Acura Service but now I would tell people to steer clear.

Ja
Review №93

This is my second lease from Mile High, and I have had a great experience both times. Julian was great, and helped expedite the sales process , since I had two young kids when finalizing the paper work. There was a miscommunication that happened, but the manager at Mile High took care of it. I have been impressed with all of my interactions with the service, sales, and management team. I highly recommend the dealership and of course my second MDX.

De
Review №94

Buying a used car? What better way than to follow the lead of a super salesman who happens to be an automobile technician as well: Alex Sarmiento. Dont let the sly smile fool you, he is super smart about all aspects of the auto market. He guided us through the buying process after I had spent 6 months researching and driving almost every brand in Denver. With Alexs guidance, we selected a 2017 TLX for its value and reliability. Then we allowed Alex to explain all of the numerous electronic features to us. Of course, a few weeks later we needed a review, which Alex politely provided. Super service, great value, really nice sales person: Alex Sarmiento. Check him out.

Ka
Review №95

If you schedule service, request to work with Leo Falcam. Not only is he super personable, hes attentive and keeps the communication open and clear. He solved my mystery issue with my RDX and although it took longer than I anticipated, he made sure to call me everyday and let me know what was going on.Leo will take care of your questions, concerns and all around make you feel good about what is happening with your vehicle (even if it gets pricey). He is the reason my experience with Mile High Acura has been so outstanding.

Ca
Review №96

Had my 01 CL timing belt service done along with a few other recommendations, Mark Jarvis was great! Kept me well informed during the repairs and got it done when promised.

ra
Review №97

They are great

Ry
Review №98

Hands down, Leo has been the best person to interact with in all my experience--whether its a brake shop, tire shop, auto repair shop, auto dealership, insurance agencies, etc. He has absolutely been the best. He kept me up to date on everything throughout the process, more thoroughly than I ever would have expected, he cut the price on a few items due to an error on Acuras end, and when I told him I was getting tires/brakes done elsewhere he offered to cut his price by $100 to try to match the competitors to be able to keep my business. He got it.

do
Review №99

I would like to say that the experience I had with Acura was wonderful and the service was very efficient. I would very much recommend Acura to anyone who is looking for a vehicle. Also I would like to give a shout out to my sales person Alex!

Na
Review №100

I had a pretty good experience in person buying a vehicle on July 29th. The car wasn’t detailed yet so we had to wait for that to get done. The detail was mediocre as my daughter found a receipt for rolling papers in it a week later. We laughed it off—human error. I took the title to the DMV yesterday who couldn’t give me my plates. They said the dealership should have taken care of our emissions or at minimum, provided a voucher to get it done. I called this morning and the dealership claims they’ll send the voucher.

Information
98 Photos
100 Comments
4.4 Rating
  • Address:2799 S Havana St, Denver, CO 80014, United States
  • Site:http://www.milehighacura.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 303-369-7800
Categories
  • Acura dealer
Working hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:8AM–8PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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