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Mile High Acura
2799 S Havana St, Denver, CO 80014, United States
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Di
Review №1

I have purchased my last four vehicles from Mile High Acura because of the professionalism and courtesy this company has shown over the last 20 years. I have dealt with Matthew Heintz since 2001 and he has always been professional, knowledgeable and courteous during every transaction. Aaron Fun assisted with my most recent purchase and I very much appreciated his friendliness and knowledge of my vehicle. The main reason I have been an Acura customer for 20 years is the people at this dealership, both in sales and servicing. And, of course, the product is outstanding.

Gl
Review №2

Okay, so we all, well maybe not everyone hates buying a new car, but most of is do. With that said I have recently had a wonderful experience working with Alex at Mile High Acura. He was not only a pleasure to work with but also listened and looked at us, understood what we were saying and responded respectfully. I highly recommend Alex a truly helpful salesman.

Li
Review №3

Greedy! I’ve bought many cars before but I haven’t seen a dealership as unprofessional and greedy. They had me coming back and forth and driving miles to negotiate a price and when we finally did they changed their mind cause that’s not how they sell their brand. I mean the manager agreed on a price and gave his word but turns around and calls of the deal after spending 2 hours signing papers and starting the process. I know one thing for sure I will not return to this dealership neither will I advice anyone to buy from this dealership! Highly disappointed. Do better! I recommend going somewhere else.

Cu
Review №4

This dealership is the most backwards dealership that I have met in my entire life. I bought a 2019 Jeep with 40k on the odometer in July. My salesperson, Matt Heinz, seemed to have no regard for my time and had little patience with me. He seemed almost annoyed to sell me a used car, rather than a $90,000 new Acura. He rushed me through the process trying to get me to sign before I even had a loan offer. Luckily, my finance manager seemed to explain everything to me better than Matt could.After owning the car for a week, I began having problems with the battery not starting the car, or killing it in the middle of the road. I called Matt, and he told me to bring it to service. When I went in, it took four mechanics and 2 hours of my time to tell me that the issue was that the battery cable was not attached all the way. I thought this was evident of a lame service department, so I decided to not bring the car there for any future repairs.After another few weeks, the car began stalling again. I brought it to a Jeep dealership, where after multiple repair attempts, could not fix the issue. I went back to Matt to try to make this situation right. I had bought a car after trading one in. There had to be something the dealership could do right? Wrong.I bring the car back to Matt, only to find that Matt had been promoted to a sales manager. I instead worked with Aaron who was much more pleasant and understanding of my issues. Matt wouldnt even sit down with me at this visit. I tried to buy a replacement car, and when the appraisal came back for the Jeep, Matt offered me $2000 less than the payoff amount of my loan, therefore making any comparable car on the lot to be over $600 a month. I obviously objected and walked out.After some time, I was able to find another vehicle and purchase it with no negative equity. Took another dealership to fix Mile High Acuras mistakes. Went to get the temporary registration from my glove box to buy the new car, and low and behold, it did not exist. I had not even remotely opened the owners manual since buying the car, and Matt had said thats where my registration would reside. I returned yet again to Mile High Acura, and yet again, Matt was too busy to meet with me for a few minutes. Aaron helped me again, and I told him I needed a copy of my temporary registration. He went to the finance department in Mile High Honda (located next-door) and apparently their systems were down on weekends. However, I only found this out after returning later in the day to speak with yet another sales manager. My first visit consisted of Aaron going to retrieve the paperwork, and Matt meeting me in the parking lot to tell me We dont have it. When telling him I never got the registration, Matt asked if he could look, as if I have never seen a registration card before in my life. I asked him why Mile High Acura doesnt retain records of all paperwork regarding any of their sales. He didnt have an answer for me. I left without the registration and returned later in the day to meet with the other sales manager who treated me with more respect. I will never return to Mile High Acura for any situation regarding car buying, selling, or repairs. I suggest if a customer does decide to shop with them, to avoid Matt Heintz at all cost, especially when buying a used car.

Lo
Review №5

Some people say having your car serviced is a headache and overall annoying. At the Mile High Acura Service Department, that is not the case at all! Leo in the Service Department is the new standard for not only customer service, but also for simple enthusiasm and friendliness. I’m giving my out-of-state parents the Acura and I just realized, no matter where my parents service the car in the future, they will never have the quality of service and friendliness that Leo gave me CONSISTENTLY at Mile High. Leo, if you’re seeing this, thank you and don’t be a stranger.

De
Review №6

Leo is amazing!!! He is always happy to be at work and goes the extra mile with a smile. Every car my family has had goes to Mile High and into Leos caring hands, highly recommended!

Va
Review №7

I just bought a used e-tron with Alex and Mirzat.They were very quick with the entire process, made me a great offer for the trade-in and in a very short time I was driving away in my new (to me) car!

An
Review №8

A friend and I broke down in Kansas (on a road trip to a family gathering) and were towed all the way to Denver. We didn’t think we’d be able to get the car repaired on such short notice. Mark was our mechanic and he was incredible! He got the part in and the car fixed in just a few hours! He went above and beyond. We would have been stuck in Denver for at least a week if it wasn’t for him. When we picked up the car, he even gave us his personal cell in case we had any more car issues. Can’t recommend this place more! Mark was the only reason we made it to our family gathering on time.

Ja
Review №9

Alex from Mile High Acura made my car buying experience something I have never experienced from any other dealer. With most dealers you spend 1-2 hours just finalizing the deal. Alex made it seamless and I highly recommend you ask for him when looking for your next vehicle. My wife is due for a new car, and Ill be back there real soon. Thanks Alex!!

Ru
Review №10

Greedy and/or desperate sales department. I got off work and drove 25 miles to see a car that should have been put on the auction block with a salvage title. I spent less than 2 minutes looking at the car, turned around and walked away. A little honesty from the salesman would have been nice before I wasted my time driving up there. The car was priced over the blue book value so figured it to be in pristine condition. Instead what I found was a severely damaged car. These people will do anything to get you in the door and look at their junk cars. Do NOT waste your time and money here! What a joke! My time is valuable and I do not appreciate being lied too! Have some pride in the cars you sell, try and sell quality instead of being dishonest and greedy! I doubt there is anything they can say or do to sway me from discouraging others from shopping at their dealership. I have only just begun.

Je
Review №11

Worked with Marvin, my husband and he were laughing a good deal of the time, met with the Service Manager and found its actually cheaper to get my synthetic oil changed at the dealership! Will be taking both my old & new Acuras there for this service. Financial services was painless and we were never talked down to or felt that we were being taken advantage of. Would definitely purchase there again.

Da
Review №12

Fiance took SUV into the shop for an oil change earlier this year. Asked for a simple check of the fluids and was charged $80.00. The severity is 10/10 and $4,200. We have records of our vehicle maintenance history and never experienced an oil leak until we brought our vehicle into their shop.We took our vehicle to a different Acura dealership this time for an oil change today. Without asking, they checked the oils/fluids and didnt charge us a dime. When we picked up our vehicle, the mechanic came out and gave us a different report. Although there is an oil leak, the severity is not 10/10. He advised we keep an eye on the oil levels and check the dip stick.With 2 different reports, I come to find that Mile High Acura either lied to us or tried to squeeze more money out of us.With our reports we will be reaching out to management to investigate this matter. We kept meticulous records and find it odd that our car experienced a 10/10 oil leak.

Je
Review №13

Looked at a used car here that we found online. Once we drove all the way down, we noticed the car and all the others had hail damage which was not disclosed in the ad. Even when I first noticed it, the salesman acted surprised, but then later said they all got hit by hail. Would have been nice to know this upfront and made us wonder what else they knew but werent disclosing...

Dr
Review №14

Im very impressed with Mile High Acura. I went in to test drive the new red 2022 MDX, but set eyes on the blue A-Spec and I was sold. Alex made the trade-in/purchase process painless and fast! Traded in my car and was out of there in less than 3 hours! Be sure to ask for Alex!

T.
Review №15

I have gotten multiple service requests done but for one request I had a quote to get my car key fob battery fixed, they told me the holder inside the key was broken and needed to replace the entire key fob and the quote was over $800 dollars. I had just moved back to Baltimore and on Reisterstown Rd at a key lock safe store they were able to replace the battery on my Acura car key for only $10 dollars. Now Im questioning all the other work I had gotten done out here, including the VSA modulator that didnt even fix the issue and they couldnt figure it out even communicating back and forth with the engineers at so called Acura in California. I lost all my trust not only in this center but at all Acura dealerships. Beware

Te
Review №16

I had a really good experience here. I bought one of the used vehicles they offer. Got an amazing deal. My salesman Alexander was very helpful

Lu
Review №17

Ordering parts can be a headache, especially when all sorts of little parts are needed to do the job properly. Rae in parts know exactly what she is doing and has the best customer service. Friendly, positive and resourceful...this is exactly what makes a team stick out over the rest. Thanks Rae, youre the parts ACE and will continue to go thru Mile High Acura for parts from here on out!

A
Review №18

A 5 star review that is a little bit late. Mile High Acura took care my recall car and then my dead battery on TLX. Best dealership and great service! Thanks guys and I will not forget it. I highly recommend this dealership for buying new car or Acura car service. Chris - service manager is 5 stars for being solution oriented and great service.

BA
Review №19

Great customer serviceAcura has the best leather front seats in its class so Comfortable

Sh
Review №20

AS YOU CAN SEE IN THE PHOTOS MY REVIEW IS NOT A STORY AS STATED IN THE RESPONSE FROM THE MANAGER. EVERYTHING IS DOCUMENTED. The dealership totaled my car, tried to hide it for 4 days then I had to do all the work for 104 straight days to get it paid for. Then they tried to offer me $1000 and 3 years free oil changes to not leave reviews.In the pictures you can see my car, that was brought to them with the windows up and fully detailed looked like after their tech let the windows and sunroof open while on the lift and a pressure washer hose broke and filled my car. This happened on 9/1 that afternoon they called to tell me my car wasnt ready yet due to recall work that took priority. They called me on 9/5 to tell me what had happened. The tech they asked to try to clean it up delivered my new car to me and picked up the loaner and told me all about what really happened. You cant see the water well in the photos but you can see the damage. Two screen shots worth of my emails trying to get the damage paid for, and a detailed review of the events that happened, along with a screen shot of the incident report from their dealership.Do not go to this dealership for service or purchase!!!!!

Jo
Review №21

What can I say? Excellent service, superlative interactions, and an abundance of aplomb!Leo Falcam has been an amazing representation of the service department and has fulfilled each service with stellar approach and results.Thank you Leo, and all the team, for your superlative efforts!(Reference: TLX brakes/rotors replaced, Fuel Pump issue, oil/maintenance)

Sa
Review №22

We recently purchased a truck from Mile High Acura and the experience was great! The price was fair, the process was easy and the team was attentive. Special shout out to Soren, who helped us from beginning to end. He was absolutely incredible and intuitive to what we needed. He was honest and down to earth. Thank you so much, Soren!

Sh
Review №23

Leo Falcam in the service department is a true superstar. He went out of his way personally to meet special timeline needs in getting my vehicle returned. We used Mile High Acura for service as well as a recall and warranty item on my vehicle. This dealership is not conveniently located for me (at all) but I would return due to Leos exemplary service. He kept us notified at every turn and explained everything in a way I could easily understand. Thank you Leo for going above and beyond in customer service. Well done!

Te
Review №24

I love taking my car to Mike High Acura for service. They always take care of all my cars needs in an timely manner and make sure I am comfortable in the waiting area. Yesterday my son took my car in for me and the advisor Brittini was friendly and knowledgeable! Can’t wait to come back next time! Thanks team Acura (Mile High)!

Sa
Review №25

Acura sales rocks and service is also really good

Wy
Review №26

I always have a good experience with the staff here. Leo Falcon is the best Customer Service Representative ive had the experience of doing business with. Hes always very professional and courteous. Most importantly, im always satisfied with the service. Leos that guy!

N
Review №27

Simply the best! Matt Heintz has assisted us in the purchase of several new Acuras during the past many years. Hes been very attentive to our needs... very patient and offers a wealth of experience to answer our questions. Well be back soon to purchase another Acura from Matt later this year.

Le
Review №28

We completed the purchased an Acura RDX on New Years Eve 2019. Our Sales Advisor, Matthew Heintz, was patient as we took several weeks to ask questions, do research, then ask more questions. Through it all, Matthew was thorough and transparent, giving us his undivided time and attention whenever we called or dropped by. Needless to say, we are ecstatic and are having an amazing driving experience. Go See Matt!

Na
Review №29

I’ve owned nearly every brand vehicle and with that, comes required service and maintenance of course. I thought no brand could top BMW’s commitment to customer service however, Chris Zimmerman and Leo at Acura Mike high did just that. Such pressure free, knowledgeable service. They truly care here.They worked w me while I came in from out of town for service and helped me line the timing up perfectly, so that they could get me in and complete my maintenance and get me back on the road. Thanks guys.

Jo
Review №30

Chris Zimmerman and his service team are the best in the business. Their honest, friendly and professional approach keep me coming back again and again. I wouldn’t take my vehicle anywhere else.

Ri
Review №31

They were good to work with...

Da
Review №32

These guys are the truth. Very professional. And above and beyond customer service. I would like to thank Alex and Leo for there help. But I have to say the star of the show was the brother Andrew in the parts department. This guy saved me a hundred dollars by taking his time to fix my windshield wiper that had been put in wrong by the previous owner. Good to see that people still care and are not just trying to take your money in these trying times. So instead of having to buy a new windshield wiper for hundred dollars I got out the door for 25.00 for just replacing the blades. Thanks team Acura Denver. I will definitely be back.

Dr
Review №33

Disappointed thats all Im going to say and leave it at that.

St
Review №34

Was amazing they were closed. Browsed the lot at my leisure.

St
Review №35

The best place to buy a car! Why? Cause I am here!

Dr
Review №36

Honestly wasn’t even considering to spend the extra money and get an Acura, but dealing with Alex and Bob made it an easy decision. They were both great in the process and really went above and beyond my expectations.

Ny
Review №37

Had a great experience here buying my RDX. Was assisted by Alex, who made the process very easy. He explained everything very well and was patient with all my questions. Even the trade in process with my old car was very easy.

Ra
Review №38

If I could give a couple of more stars to Leo in the Mile High Service Dept. I would. I love my TLX (92K miles). Best car I have ever owned. But a dead battery and a computer issued led me to Leo Falcam in the service dept. More than an oil change this time. You wanna talk about a pro. He held my hand on this one as the tech team methodically moved through the electrical steps. AND he went to bat with the Acura warranty folks over them covering some of my pain. At some point you’re going to need a knowledgeable pro and people-person in Service. Leo is that ideal blend. Thanks, Ray.

Ti
Review №39

I want to share me experience with mile high Acura. I have a acura tsk and I need a part that was very hard to get. I live in Kansas city Missouri. I got no help at the Acuras dealership out here. So I call mile high for my part. When I call a very nice gentleman help me name Dan. I going call him (Dan the Man) cause that what he was a life saver to my little acura when the Acuras dealership gave me the run around. Dan the man go my part held it for to day the ship all the way to Kansas city in 2 day. So I want to thank my acura hero Dan the man that work in the parts department.🥳

Du
Review №40

Great place to do business

Re
Review №41

Do not take your Acura to this dealership to be serviced. My car needed rear brake work, and the diagnostic test showed that I needed new pads and rotors. I received the report of recommendations, along with pricing for each, and chose this rear brake work to be completed. I agreed electronically and over the phone what services would be completed.The following day, a service representative Todd, called me and said, “we cannot remove your wheels without causing potential damage, so in order to complete the rear brake work it would cost $320 additional and I need your verbal consent.” I told him I would call him back. I spoke with a personal contact about what Todd had said about not being able to remove the wheels. What he said didn’t add up. My initial service representative was out of office that day.I called back and spoke with Todd, and asked, “So you are saying you cannot complete the work that was agreed upon for the price it was agreed upon without me paying another $320?” He said, “Yes, correct.” I got transferred to the service manager, Chris and asked him the same question. He said, “Yes, correct.” Then I said okay, I’ll come get my car.60 seconds later I got a call back from Chris. He said, “all of the service that was agreed upon has been completed.” I was confused, asked him again, “but you and Todd just said it couldn’t be completed unless I paid another $320.” “Ignore that,” he said.That is a clear display of trying to take advantage of someone. They lied to me on the phone for 10 minutes, threatened that the work won’t be done unless I agree to paying more money, and said the work was not done when it was in fact already completed. I do not recommend bringing your Acura here. Todd and Chris engaged in behavior that I would call fraud.

ma
Review №42

*Update to issue below*Mile High worked with me to make this right. Phil called me back the same day and reexplained the issue and what needed to happen.--------------------------------------------Had my first service with these guys yesterday (I usually got to Courtesy Acura). They recommended replacing my front 2 tires ($600) as they were leaking air from old patches. However, my tires have ever been patched. I got a second opinion at a tire shop and they confirmed there was nothing wrong with my existing tires. Customer service from Phil was really good (pleasant, punctual), but there is obviously a disconnect between the mechanics and the folks coordinating the work. I would recommend highly scrutinizing any advised work.

Da
Review №43

Had a bad seat buckle and they replaced it for free in under a Hour! Steve gave great service and was very professional

M
Review №44

I was very impressed with the service at this dealership. I was helping my brother look for a new used car and they had the car he was looking for. We called ahead to have it ready for a test drive and when we got there, they had 2 cars ready for us! Same model and year, just different trim levels. Kyle was the salesman that helped us and he was fantastic. He was friendly, helpful and answered all of our questions. After the test drive and reviewing some financing details, my brother decided to go for it! Mirza in the financing department was incredibly helpful as well and made sure we were satisfied with the terms and clarified our additional questions. I would highly recommend getting a used car at Mile High Acura!

Cl
Review №45

This week I set up an appointment with Steve, who was super kind and professional. Nick and his team had the vehicle washed and ready for me when I arrived even tho it was near closing time ! They gave me a fair deal on my trade and were super patient with me thru the process. Their finance guy was also awesome to deal with and he had the coolest gold chain ever ! I spotted a Puter colored NSX on the way out also 🤟 What a great classy spot, so get there......or else.

Sc
Review №46

Always amazing service! Alex at Mile High Acura is THE MAN! Hell go to war for you trying to get the best deal. After I bought my car, he followed up with me to make sure everything was perfect. He even got a cosmetic replacement part ordered and installed at no cost to myself, just like he promised. Hes a man of his word, and I look forward to buying from him in the future.

Sc
Review №47

Great service experience with Adam (service writer) and Sam (tech).Great communication, rental car, prompt service, reasonable price for a dealership, and both Adam and Sam clearly CARE about my car and me. Thats pretty rare.Im a mechanically savvy guy who changes his own oil, etc. But for harder things I find a trusted mechanic / dealership. Typically dealerships have expertise in a specific brand - not all are equal.I had a great experience with brake fluid exchange, coolant exchange, serpentine belt, and troubleshooting a drive-train noise on my 2006 TSX.Highly recommended.

Ab
Review №48

The worst dealership ever 00000 stars

Ra
Review №49

The rating of 2 stars is the average of 5 stars I’d give Mike High Acura and the 1 or 0 stars I’d give Acura/Honda America.2018 RDX that is always garaged and every bit of faux chrome trim (headlight and grill surrounds, garnish molding on the rear hatch, etc.) is badly corroded. The district and Acura America denied the claim saying the car was subject to the magnesium chloride used on the roads here in winter and that the car was not washed often enough (I would disagree, but that’s subjective). When I said that the 10 year old Chevy that has never been garaged has no such problem, the explanation given to me by the Acura America Representative was that the Chevy is by nature robust. I’m not kidding.So, if one must buy an Acura, I’d recommend Mile High. But unless you live in a very gentle climate, I’d take the tacit advice given by Acura America and buy something that is built more robustly

st
Review №50

One of the best customer service experiences I had in a long time. Ask for Leo. He took great care of me and I will always go to him for my Acura maintenance.

Sc
Review №51

This place/Soren made buying a car soooo easy!

Le
Review №52

Scammers they approve me 1.9 APR and on the paper work they put 5.6 APR watch every paper work before you sign I talked to the manger to fix it but he don’t even want to talk to me there customer service before you buy the car and after is different

JU
Review №53

Worst auto buying experience Ive ever had. Nick the sales manager is extremely unprofessional and insulting with the discount he was willing to give on an 03 acura rsx that was not worth nearly what they were asking for it. In fact it was a few thousand dollars above what is fair for that vehicle.. The vehicle was bad exterior condition and it had a broken windshield and a seat belt light that wouldnt turn off on the test drive. They didnt even mention the fact that they wouldnt move much on the price prior to them running my credit and now I have a hit on my credit report with nothing to show for it. Im livid and extremely disappointed with my experience at mile high Acura/Honda. Dont ask for top dollar on vehicles that are not top dollar condition!!!

Ma
Review №54

I brought my vehicle in yesterday after having a blown tire. When I called in, I was able to bring it in right after I got off work. Check in process was seamless and my tire was replaced in under an hour. Both Leo and Chris were very friendly and professional. I will definitely bring my vehicle back in for service and recommend them to anyone!

Ma
Review №55

As a first time car buyer the experience was very smooth and simple. Kyle The salesman that helped me through the process was professional and courteous and answered all my questions. Mirza In the financial office was very friendly and made quick work of all the paperwork. Funny guy as well. Brittini in the service Department was quick to get 2 small things fixed for me in under an hour. Very awesome staff here. I Would Recommend this dealership to friends and family any day.

At
Review №56

Great service as always. They apply coupons to save you money. Ive been taking my Acura there since I bought it 3 years ago and have never been disappointed.

An
Review №57

Mile High Acura staff who service my vehicle were courteous and friendly.The facility was also neatclean.

Cl
Review №58

Ed, was very nice , with me and my spouse, it was great to be there, no attitude,nice employees,over all ,,,, GREAT, PLACE!!!,, We r happy,

Je
Review №59

Leo was absolutely phenomenal. Book an appointment with him if you want superb service.

Mi
Review №60

The service department here is amazing. Great customer service every time you bring your vehicle in. Honest and up front about all costs. I recommend Leo in the service department. He is very friendly and professional and goes above and beyond to find what it is that your looking for for your car.

Sh
Review №61

Positive experience overall, friendly staff and relatively quick service... the only negative is it is expensive. Make sure to use coupons for normal services

em
Review №62

I had an excellent experience with Mark Jarvis at Mile High. He had a diagnostic test run first to make sure he knew exactly what was wrong with my car, and then worked with me to make sure the repairs fit my current budget and life situation. He was extremely conscientious and gave me excellent customer service. I will be back if theres anything I need done to my Acura!

Ti
Review №63

Just want to give a shout out to Andrew in parts for his great customer service and 150% effort. He went above and beyond to help me make someones day. A+ person and employee youve got there. Thanks!

St
Review №64

I bought a certified pre-owned MDX on Friday from Alex Sarmiento. Alex is very professional, knowledgeable and super easy to work with. I reached out to him before I got to the dealership and he had the vehicle ready and getting warm, since it was a cool morning, for when I arrived to take the test drive. I was dreading the whole dealership experience but it was so pleasant. Mile High Acura has exceptional customer service.

DJ
Review №65

The service manager told me that if you buy an Acura, the warranty only applies to the original owner. It was fixed, but was told it was done as a courtesy, not under warranty. I had to call Acura to verify he was incorrect. How many people has he told this to that have had to pay of pocket? They also forgot to put the engine cover back on my MDX and lost it. This is what I get for buying a luxury vehicle? Should have kept my 4runner.

Du
Review №66

This dealership is exceptional. Customer Service is on point , the best part is; they have the best interest of their customers and they are not the usual pushy salesmen. My wife and I worked with Alex a year a go, he knew selling us a car at that time will be to our disadvantage,add on higher interest. unlike other salesmen he advised us to go back fix our credit get and come back. Alex is the best sales guys ever fastforward today we are enjoying our beautiful Acura MDX. Thanks to Alex

Ni
Review №67

Just came for a quick quote bought a used 03 CL had some issue getting honest opinion s on the car. The service tech here was honest friendly and wasnt out just for my money. Will be back the car isnt going anywhere else. Ask for Leo in particular in service department.

An
Review №68

Wow!!! What an AMAZING experience. Walked in and the salesman Kyle approached us in a very friendly manor. We told him exactly what we were looking for. He pulled it up found it and brought it to us. Kyle gave my husband and I time to discuss the car with no pressure. I have never had such a great experience buying a car. I will recommend Kyle to all my friends and relatives. Plus LOVE my new car! Thank you so much Kyle for making buying a car a pleasant experience.

Co
Review №69

Go to Mile High Acura and ask for Leo!Hands down greatest the customer service Ive ever received! He went above and beyond his job requirements and hours to make sure my car was done correctly and in a timely manner. Extremely transparently and upfront with cost-- no hidden fees! He is a huge customer advocate.I will only use Leo and confidently recommend all my Acura friends to him. Excels at his job and is a really great guy to top it off!Thanks Leo!!

Ha
Review №70

Ive owned and driven Acura vehicles since I was 16 and have been bringing my cars to Leo at Mile High Acura for the past few years for routine maintenance and care. Its very nice and calming to know that the staff at Acura has your best interests and ultimately, safety on the road, in mind. Ive had the privilege of getting to know several of the workers over the years, but Leo has always provided me with exceptional service. Hes very kind, thoughtful, thorough and genuine, but most importantly, hes honest. If your vehicle has an issue that is concerning, hell explain it to you and if your vehicle is doing well, hell send you on your way. The bottom line is that theyre honest and that makes for a great experience in itself. Many thanks, Leo and Mile High Acura, you guys truly are the best!

Ma
Review №71

Service excellent. Got me in & out quickly. Service person very professional.

Ja
Review №72

Leo was fantastic to work with. Knowledgeable and efficient. Got me back on the road safely and quickly. Will definitely be returning to see him. Thanks Leo!

Mi
Review №73

Amazing experience every time Im there. Staff is incredibly friendly, and incredibly knowledgeable. I called them and set up an appointment to have my car looked at. They called me back the next day with detailed information of what needs to be fixed. Best dealership experience Ive ever had.

En
Review №74

I was looking for a Honda bolt and only this place has it. Thank you.

Fr
Review №75

Great experience so far first oil change about 6 months of ownership. Service department has been great. Fixed small issue with power window first time, kept me informed of progress all the way. It is why I purchased a premium car.

Ka
Review №76

Got an estimate for repair. They said they would order my part. Did hear back for weeks. Called to find out what is going on. Again radio silence.

Jo
Review №77

Leo at Mile Hi Acura was able to connect my phone to my nav system in less than a minute! I had taken it to the other Acura dealership 4 times and they told me that my Nav system wasn’t working and my system was too old to connect to my newer phone. I was use to talking handsfree & don’t like holding my phone while driving....he is very knowledgeable and I’m so excited to have my Nav system working again! Please see Leo at Mile Hi Acura!!!

Sh
Review №78

So, I called and made an appointment to take my car into to have the steering angle sensor reset - as my mechanic instructed. My 2:30pm appointment today was not honored, they asked me to make another appointment? Strange...because I had made an appointment? This is the exact service that has forced me to take my car elsewhere for service. Absolutely no options were made available, they had a shuttle service to drop me off at my appointment a few miles away, but there was a catch no one could pick me back up, and no loaner cars available. If staff makes an appointment it should be honored! I was stuck out here for 1 1/2 hours!!! Something is definitely wrong here, what’s the purpose of an Appointment! Kyle, should have made some sort of effort to accommodate me, at the very least found a loaner car allowing me to leave my vehicle to be fixed. I AM the customer! I should not be bowing down and accommodating Acura. I will be filing a complaint!

Ch
Review №79

Just purchased the new RDX with sales member Marvin. Couldn’t be happier with the experience and the dealership as a whole. We are more than happy to recommend Marvin and this dealer to friends and family!

Br
Review №80

I brought my vehicle into Mile High Acura for a timing belt replacement and was very satisfied with the service I received. Mark (service representative) and Chris (service manager) were both extremely knowledgeable and helpful. I’ll definitely be bringing my Acura back for all maintenance needs.

Me
Review №81

I really like this place. They take extremely well care of you. And get very accurate results from diagnostics test with issues with your vehicle if it needs minor or major repairs. Costly, but they find the actual problem. Either to u choose to fix it their, or elsewhere.

Jo
Review №82

A special thanks to Mark Jarvis for going above and beyond any of my expectations in trying to find the electrical problem my wife was experiencing with her MDX. Service like this sets the bar high for other dealers service departments and the reason Mile High has always done my service since the car was new in 2012 and remains like new today. Thanks again to the team that worked on the car.

Jo
Review №83

Love my new Acura RDX, but get a experience sales person who know features. I was asking about air-conditioned seats for the RDX & A few other small features I would have liked and paid for only if I knew it was offered.

Ba
Review №84

Good place to buy oem parts. Service was great at parts counter.

mi
Review №85

I was very pleased with the transaction. I told the rep exactly what I wanted and what I would pay. Drove away in my new car in less than 2 hours start to finish. They listened and got her done! Excellent service.

Sc
Review №86

Im not usually a dealership repair person, but I highly recommend Mile High Acura! They are EXTREMELY professional and considerate! Prices are higher than regular mechanic as expected from the dealership, but they give you a loaner car during the transaction. That to me is worth it. The work is the best you can have done for an Acura. Ask for Kyle, he is the most customer service and friendly representative in the car business that I have dealt with. Kyle is the reason I will return here for more service and the loaner is why I will most likely buy from Mile High for my next Acura MDX.

Ca
Review №87

I have to say I was a little nervous about the thought of buying my car and dealing with sales people, but one I walked into the showroom I was greeted with friendly smiles and a relaxed atmosphere. I worked with Alexander and he made the entire buying experience wonderful. It was fun to buy a car.

Ma
Review №88

I have always received great service whenever I go there.

Er
Review №89

If I could give this dealership 10 stars I would. Made an appointment with Julian, about a used Jeep Wrangler and he took care of me like family. Walked off the lot with the Jeep I wanted very satisfied customer. The wait was longer than an hour but that’s part of the process sometimes. I’m not offended waiting a few extra hours to feel like I made the right choice with mile high Acura. Thanks again Julian!

De
Review №90

I wanted to take a few minutes to tell you what a pleasant experience I had buying my RDX last week.I’ve visited a few other dealerships and first off, from service to sales, mile high knocks it out of the ball park. I drove a Honda Accord prior to my rdx. I’ve been a service client of Chris Zimmerman’s for many years. Because of the excellent experience I’ve had in the service department at mile high Acura, When I decided it was time to upgrade my car, I knew without a doubt it would be with mile high Acura.Chris referred me to Alex Sarmiento for my purchase. Alex was not only professional and friendly to work with, he is incredibly knowledgeable on the products he sells. I actually had a fun car buying experience!! Alex has become a friend and has already reached out to me on several occasions to see if I had questions about my rdx.I also want to mention T.J. That man works very hard! He made my experience fun as well.I’m employed with Southwest Airlines as a flight attendant and it’s so nice to receive the service back that I provide at my job.I consider myself a lifetime customer of Mile High Acura.Chris, Alex, and T.J. are fantastic ambassadors for your dealership.

Ra
Review №91

Every time I bring my car here to get a service I leave feeling good. Randy is very kind and helpful and goes the extra mile to provide good customer service and the shuttle service they provide is so convenient. Al brought me home and picked me up when my car was done. He was such a welcoming nice guy. I felt so comfortable with him and we had some good conversation. I won’t go anywhere else for my car service and I do recommend Mile High Acura in Aurora

Ch
Review №92

Just got my first new car at the Mile High Acura dealership. The whole experience was very exciting and everyone I worked with was friendly. Julian made this an even better experience by allowing me to test drive the car around my house and made sure everything was very transparent and simple for me. Love my new car.

Fa
Review №93

Great customer service, Erik hes Amazing person Really hes Doing good job to help me So really appreciate it

Ci
Review №94

I worked with Matt H. he assisted me with my Costco Auto buy program. He was quick to contact me through e-mail and offered suggestions as far as meeting times. I set up the appointment and he was very knowledgeable regarding the Acura product. I did purchase my car that day and was happy with my experience at Mile High Acura! My car is beautiful and I am excited for my new adventure.

Ma
Review №95

I love this place. I went to Acura off Broadway and had the worst experience ever. I had been working with Mike High in Aurora for years and moved to Centennial. I will make the 30 minute drive to get the best service. Thank you guys!!

Am
Review №96

My experience at Mile High Acura was really good. Alexander Sarmiento was my salesperson. He was very helpful, personable and not pushy at all. Very happy with my purchase!

Ma
Review №97

I went for service and did not feel 100% safe, they were not taking the covid measures seriously here! At least not when I was there.

Mi
Review №98

Amazing car buying experience!!! Staff was very friendly and helpful. Bought a used 06 Mazda 3 from them, and have had it for a couple of months now. Car drives like a dream and I couldn’t be happier with my purchase! I had never driven manual before so they took me and taught me how to drive the car. Didn’t think I could get home at first but after they showed me the basics I made it home safely. I would 10/10 recommended buying a car from this dealer!!

Ki
Review №99

We had a great time here. Alex was a big help. He got us a great deal and made us feel comfortable while we were making a big decision. I would definitely recommend buying a car here. Especially through Alex.

Ja
Review №100

It is a very good dealership. They have been very good to me and have even given me complimentary service, Leo and Tyler have both done a lot to help me and I have been very happy with my service. Also, one of their drivers Al is great and I enjoy talking to him while my car is in the shop.

Information
100 Photos
100 Comments
4.4 Rating
  • Address:2799 S Havana St, Denver, CO 80014, United States
  • Site:http://www.milehighacura.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness
  • Phone:+1 303-369-7800
Categories
  • Acura dealer
Working hours
  • Monday:8AM–8PM
  • Tuesday:8AM–8PM
  • Wednesday:8AM–8PM
  • Thursday:8AM–8PM
  • Friday:8AM–8PM
  • Saturday:8AM–8PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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