Great store where you can try and choose your next mattress. Clean place with knowledgeable staff.

I went to the Casper store at Legacy Place and was very happy to know that they allowed my dog in! They also allowed her to get into the beds with me and even gave her a treat! This was a very awesome surprise and led me to purchase a Casper mattress! I bought the 4 layer Casper. They also have a 5 layer Wave, and 3 layer essential, although the 3 layer is not available to try at the store. I liked the mattress when I tried it at the store. They had several different delivery options from ups drop off to your door to white glove delivery and old mattress removal. I opted for the drop off without signature because I like in an older walk up and didn’t know when I could be home. When it came it was tucked out of the way so that it didn’t block the foyer. After lifting up upstairs and unwrapping it, it puffed up quickly and even then was very comfortable. We put on the mattress protector and sheets and let it air for a few hours. The sleep was amazing that night! So comfortable! I love it!The store was very organized and clean and the sales ladies were chill and very knowledgeable! They weren’t pushing anything on me at all!

Amazing service from start to finish. Jimmy specifically could not have provided better service. He was able to assist my wife and I every step of the way. Opposed to other mattress places, Jimmy never once was trying to sell us a mattress and was only focused on providing a good experience. Jimmy went out of his way to assist when we picked up our mattress and provided a credit for us when a sale price occurred right after our purchase. Id highly recommend this location and working with Jimmy.

Let me start by saying I LOVE THIS MATTRESS. I suffer from sciatica and this has been a life saver for my back.The only reason I will no longer support Casper and be a customer is because of the customer service. It is truly horrible.My story: I saved for over a year to buy this mattress and spent my savings to get it. I have had horrible back pain and did a crazy amount of research to find the best mattress for me. When it arrived, the support beam was cracked and did not fit. I had a neighbor, friend, and a coworker come to my apartment to try and get it to fit (as I read online this can be the hardest part) well needless to say I was unsuccessful. I contacted customer support and they said they would send me my new support beam within the week. 2 weeks later, still no support beam. It took me 5 emails over 3 weeks to get someone to get back to me. So 5 weeks without sleeping on my bed so far. Then after an angry email, I received 4 emails about “My Casper order is on its way” Ok....2 days go by and no email from Casper about what they sent and whats happening (OR APOLOGY!) and I notice they are sending me a full foundation instead of the support beam. So I sent another email saying thank you but I was confused as to what was being sent to me and that I do not need the full foundation but just the support beam. I get a very generic email back saying that they have asked for the foundation to be returned to sender and that they are glad I received my part. WHAT?! I didnt receive anything. I am beyond frustrated and upset. Its been 2 months without being able to sleep on my new bed after saving for over a year...and no apology or empathy or anything. I feel disrespected by Casper. At this point I am just going to have to spend more money to make a support beam myself to I can FINALLY sleep in my bed. First and last purchase with Casper.I work in hospitality and I absolutely hate giving bad reviews but this situation hasnt been resolved.

The staff here is fantastic! Knowledgeable, relaxed and not pushy at all. You walk in and they hand you a clean pillow so that you can test drive the different models of mattress. Each mattress is enclosed in a neat wooden cabana which offers you semi privacy, with a curtain. It was the most pleasant mattress shopping experience Ive ever had. I ended up buying their mid grade mattress and taking it home with me (all the mattresses are boxed up, about the size of a dorm fridge) 100 day trail period - If you dont like it, you can return within 100 days of purchase for a full refund. This Casper store is worth a visit if your in the market for a new foam mattress!

My wife and I had been looking for a new bed for some time. We checked a number of the local retail shops and were not impressed. We heard a lot about Casper mattresses from others and also from web searches. However, we were a little leery of purchasing a mattress sight unseen. I saw on the Casper website that there was a local Casper store in Chestnut Hill, MA which isnt too far from us so we decided to check it out. It was absolutely the best thing we could have done. As soon as we stretched out on the mattress, the only question was whether to get the original Casper or the Wave; we unanimously chose the Wave as well as the adjustable base. The saleswoman was so very helpful but was not pushy like some we found at the other mattress stores. She let us take our time checking out the various combinations and then helpfully set up sale and delivery. Weve had the mattress for about two months and couldnt be happier with our choice.

Excellent customer service that we were fortunate to experience at this clean and friendly store. All our questions were answered enthusiastically without a hint of impatience. We are from Canada and naturally had questions on duty, taxes etc that the lady made efforts to answer by making a call to their support center. We ultimately ended up buying the mattress online and, hate to use someone else’s line, but we are loving it. Wish they threw in a free pillow though :)

This place has the worst service. I bought a top tier Wave mattress on a Sunday. They told me it would arrive that Friday. When it did not arrive, I called customer service and was told that the store had placed a hold on delivery until that day and it was still several days away from then. I told them I needed it by the following Tuesday as I was headed out of town for the week and they did nothing to resolve. Cheery empty apologies vs. actually resolving the problem. They’re all about Option A.

The only store in Massachusetts as far as I know. You can try the mattresses before buying, although Casper has a generous return policy as well, of course.

The bed was not very good, I ordered the basic full size. What I should have expected right. I just returned it today. They have it picked up just to throw it away to give you your refund which is odd. Initially I spoke to a woman named Paula who told me that I would have to wait til mid August to get my mattress picked up and receive my refund. I asked to speak to a manager and he scheduled the pick up for the next day. ( shady right?) so today ( the next day), the guys are at my door to pick it up so I give it to them and they have me sign a blank receipt. I asked for my copy and the kid goes oh we don’t do that. I say ( oh ya you do ). Because the supervisor told me I need to email my receipt to him to get my refund. These dude say oh okay we’ll go to the truck and write you one up, so I followed them. Also they parked around the corner and not out front. Kids name was mat. He filled out the receipt that I already signed and gave me my copy. All in all f*%k Casper and they’re affiliates.

An insane business decision to have 5 display beds, but only have the top 2 most expensive mattresses on those beds. You cannot try out The Essential at all (in any Casper store), due to this desperate need for Casper to upsell you on either the Wave or the Casper. Truly zero stars, learn to cater to your target market of millennials who want to know what theyre buying before purchase

Make an appointment and take a nap. Fun times.

My partner and I were having alot of back pain from our old mattress and we did a bunch of research on beds. We were so excited to learn that Casper had a showroom in dedham where we could see and touch the bed before buying it. The salespeople were incredibly kind and helpful, they did not push the sale at all! Which we really appreciated. As for the bed...AMAZING! We got the wave with foundation and pillows and we cant imagine ever going back to the mattress we had before. Both of our back pain is gone and we sleep soundly through the entire night. I highly recommend the showroom where you will be able to get a feel for the product and not be bombarded by sales pitches.

Great low key way to try out the beds. Very friendly staff

Great