Great selection of items. Though hard to get help sometimes. Being in Dearborn it is interesting to see how all the signs also incorporate arabic for the local community. Always packed but lines can move quick sometimes.

It gets jammed pack but they are good about cashier wait times at least

Nice people wonderful service

Very poor service. Unprofessional. Pretty sure some employees are running some sort of scam. Can I get a shout out for leaders lumber

This Home Depot location got their own rules. I never seen them do one line for self service and cashiers customers. What IS the POINT of self service if you have to be in line on the other side of the store?

This home depot, store 2757 is really a good store to be. They have a great costumer service ethics. One of the sales representative is so friendly and willing to assist (Delilat).

This has been my go to Home Depot for many years now. Never had a problem. All places arent perfect, but this one has pretty good customer service, throughout the store.

Very well stocked. Its easy to locate the items you are looking for.

This location is definitely a last resort. Allen park/Livonia locations are much better. Was just in line on the lumber side, 4 registers only 2 associates working. Line was down the lumber the aisle. The weird thing is right next to the registers is the pro desk which had 9 associates at it and no customers. You would think they would send 2 people over to work the other registers to get the line down. But that would require critical thinking and leadership.

The home Depot is simply unique.They have Everything!. Its like a small mall inside.I recently purchased a vanity from them. Let me tell you,I am very satisfied. If you cant find what you are looking for at The Home Depot, then you are pretty much out of luck. Staff and employees I have to give an a+ .The Home Depot.Exellent!!!

Not the best Home depot. If I have questions or need customer service I usually skip this store because getting help here is almost nonexistent or seems like a chore for the employees. Organization of shelves could also be better.

One of the messiest, cluttered locations I have been to. Every isle we went down had a walking hazard . What we had ordered for pick up was out of stock and we were not notified that it was not, after the order was placed and stated it would be would be contacted within two hours to pick up at this location. We did not seek this location to purchase said item. We went with this location because it was the only site that stated it had this item available. When asking customer service why this would happen, we were advised that is not her department and not her problem. Between the look of the store and the unprofessionalism of the staff I am turned off by my experience here. Was advised my refund of my product would also take 3 to 5 business days. When we walked in the security guard on on a personal call for 20 minutes while we stood in line waiting for a customer service representative to assist us.We normally do our best to not leave a disastifying review. But after what we witnessed we will do our best to not be patrons of this location.

Great shopping experience! Always clean and well stocked

Need cashiers. I had to scan and bag my own stuff. Didnt like it

They just need to update items in stock. Also, checkout should be made a bit simpler. Instead of one line for both self-checkout, and cashier service, there should be two lines for each.

This place is terrible, absolutely uslessI was suppose to receive a Deleivery last Wednesday, it didn’t make itI receive a message stating Deleivery rescheduled to Thursday,Next day I received another message about the the delivery is rescheduled to Friday, than Saturday than Monday.Even though I bought the stuff and put them in the cart and paid for them, all I asked for to Deliver them.I went back there and canceled the delivery and bought the stuff again and used my truck.The place is horrible and terribleI will not step a foot there ever

It’s a typical Home Depot. Only difference is that with the large Muslim population some of the signs are in Arabic.

I took an elderly friend of mine here for her to purchase a deep freezer. Nice selections.

And absurdly awful shopping experience.Never in my life have I seen a worse Home Depot store, or rather a worse example of any store in this class. The shelves are a mess, with items indicated as being available online not being anywhere in the area they should be, nor are there boxes with those items overhead where they should be. The checkout line was quite literally from one side to the other of the store, while all the self checkouts were closed, and three actual cashiers were working, well several employees were standing around the lineup in order to direct traffic. The staff look at you like youre not speaking English and as if they are shocked that youre asking them a question. This store needs to just close down until it can be reopened in a functional condition.

Cool ,very Business oriented! Thanks to the Young Man who Assisted Me !! P.s OGS

Great store, lots of parkingCheck out can be a little long

The Home Depot in Dearborn Michigan most the time helpful because they have whatever item you are looking for, but the one on Seven Mile and Meyers is great too.

Everything was great one young man with a lot of help God bless him

Much better than the Lowes I went to yesterday. Website said over 30 pipe wrenches I wanted were in stock. Good part is friendly employee looked for one but bad news they actually didnt have it. They had valve & fittings I needed plus an acceptable different wrench.

Worst Home Depot on the planet. The staff is very rude does not know anyting cannot show you where anything is will scream and speak rudely to you. I live in the area for about 20 years I used to come here when it was called Builders Square. I cannot believe the lady at the register screaming at the people. Then she screamed at me to get in line when I was just social distancing from the lady coughing in front of me. Its a shame that the staff here is of the lowest quality. Today was the last day I can no longer visit this Dearborn location I will be going to Allen Park Home Depot or Lowes or other locations but to me I consider this one closed permanently. Shame on the staff shame shame shame I have never been treated ruder.

This feedback is directed specifically at the Ford Rd @ Southfield Rd . You need real store management and some real supervisors.Sent me adult son to pick up four orders. There were several items cancelled that they are refunding. That’s fine but when I checked the orders against the receipt additional items that I paid for were not packaged with my order (there were many small bags). He would not have missed carrying my two gallons of germicidal bleach.To top things off they didn’t have one of my orders ready when promised; they were a day late and I had to call them to get it ready the next day.Last words — I’m going to catch an Uber to the store tomorrow. WHY?!!?? Because when I tried to call them for refunds on stuff they did not send but charged for I was on HOLD for over 40 min. TWICE TODAY!!!!!No customer deserves to be treated like that.Rest of my remod $$$$$ will be spent at Lowes to be sure. Home Depot was nearest and where I have shopped for the last 15 ish years. I am sad.

When you place an order for a dishwasher on 5/15 and they tell you the item will be delivered on 5/28 and you check on 6/14 and discover that the order date has been moved to 7/1 AND your address is wrong AND only two employees in the whole store can fix that address AND the Home Depot call center cant fix it either AND BOTH EMPLOYEES ARE ON VACATION so NO ONE can help and youre hand washing dishes for a family of eight. To put it mildly, not impressed. No one at the store seems even remotely interested in how this might be impacting us and there seems no help. So, no, I would NOT recommend this store.

Found my replacement valve for the toliet all smiles

Amazing place. Friendly staff. Lots of activities for kids young and big. Very clean . Perfect for parties or a family outing

Great when you go early idk about the rest of the time

Worst customer service Ive ever experienced. Just went in to pick up an online order. Waited 30min with no update on when my item would be brought up. Staff was extremely rude and dismissive. Had to leave because I had somewhere to go, didnt even get my item.

Worst home depot ever. If you can travel a little further go else where

HD always goes above and beyond for customers.. Although, they were unable to assist me on this last occasion, the staff took extra time trying to get information for me! They have saved me hundreds of $ in the past!

Worst place ever, they make their own rules and not helpful and disrespectful.

Associate in the plumbing department was energetic and forward thinking to solve my dilemma of proper fittings!

I went there in the lady by the paint was very helpful. Then i got propane. I paid for it and one of the workers said they had to get the key from the female manager and never came back. So than went in the store and several employees told the manager i was the one that needed the key and she keep telling everyone i had to wait a minute. 25 minutes later she came to me finally and told me an employee had the key and went. Smh, 10.15 at night and i have my daughters birthday tomorrow and i had to go find propane. Thankfully i got it from a gas station. I just wish she would have told me sooner. The bigger problem was time and the manager said i had to get a refund. Had me go to an employee and she said she can do a refund. Like she could have apologize and did it herself fr... Other than that i give props to the older lady in the paint section cuz she helped me with paint, table and tarps. 6-10-2021

Staff are really nice, sometimes the lines are pretty long but the energy here is so good it doesnt stop me from shopping.

Disgusting customer service. I REPEPT DIGUSTING. ESPECIALLY TH4 PAINT SECTION. DONT COME TO THIS HOME DEPOT. I WOULD GIBE NEGATIVE STARTS IF I COULD.

Dion and Peter were great as far is explaining what each product features has and giving me great advice. Friendly and great customer service. Would definitely recommend asking them for any advice

Great place to go for the do it your self person!

I got what I want in one place plus they have a great customer service .Thank you. Keep up the good work 👏

Disorganized is the Staff. Working without knowledge of how the company operates.Online ordering never saves time, but creates more time spent in store. Repeatedly. And is more costly at times.Itll be hard to even find a cart to use.If you like attitudes, stop by the service desk.

Low quality had to go to Menards to get what I needed.Service is horrible here

Friendly associates who assist in finding what you need. They seem very knowledgeable in finding the things you will need for your project.

Does not answer phoneI placed a large order with them, and they sent an email receipt with the instructions Please do not reply to this email. If you have any questions regarding the information contained in this email, please call the contact number provided for assistance.So, I called the contact number to try to get information, and called, and called, and called for a week with no answer. Finally, I stayed on the line for over three hours on a Monday. When someone finally picked up they told me Id just missed the person I should talk to by a few minutes, and could I call back the next day. It was maddening!At that point Id had enough and just canceled the order. The second star is because a manager was able to step in and cancel it without having to call back.

Good service. Best time to shop is in the morning before noon. Thats any location i have dealt with

Fast friendly service makes ya feel at home depot hehe

Nothing organized, lots or workers, but not knowledgeable. Product not arranged on the shelves properly. Very messy. I went to pick up an order from 3 days ago that they hadnt even started picking my items yet. It was 5 smaller items!!!Save yourself a headache and DONT GO TO THIS HOME DEPOT!!!!!

Way too crowded, could not find anyone to assist me self checkout lady was crabby, definitely reconsider coming to this home depot location

They dont always have the products thats listed online. You can barely get help from someone in the store. And online ordering is super slow... and they cant say its covid. If you dont really want to work and get paid you should work at HOMEDEPOT. THEY DONT DO ANYTHING!!!!

Nikita in tool rental was very helpful, informative and super professional. She gave me more information than Penske did. That lady needs a pay raise!

The people working here really don’t know what they are doing. Every time someone asks them a question they always say idk? Im so tired of all the attitudes given here as well. What’s the point of having these people work there just to walk around? Simply useless.

Customer service line was ridiculously long! There was nobody there to greet you, no there to assist you, and I was totally disappointed in going to the Home Depot in Dearborn 😡 it dont know why the Dearborn Home Depot is so unprofessional so I just left with nothing! Ill be going to the next Home Depot in the suburbs where I know for a fact Ill get better service! 💯

Wish they had more lively flowers at a decent price❤

Bad customer service and unorganized inventory, its hard to find items in their designated spot. Everything is mixed up and misplaced. If you get lucky and find an employee when help, they treat you like theyre doing you a favor, along with the bad attitude!

Great place to get anything from your garden to your house lights. Menards is cheaper

Always out of stock and disorganized. The line is always 30 minutes long. Absolutely the worst location Ive been.

Home Depot Canton On Mich Ave best Place. Helpful people, Never a big crowd, always easy in n out

4 machines and just one caherSo bad home 🏠 deput, nothing good on it

I would have given them more stars but they didnt have the hot dogs there why are they discontinuing the hot dog vendors at Home Depots

First of all, the garden center is locked up so you have to go thru the main store. No carts in the entrance, so I have to search for one. Found one with empty boxes, so I emptied it out to use. Extremely long line at check out. Go to pay with cash only to be told they are not giving out any change. Terrible for customers.

This is without doubt one of the best , Home Depot locations . I mean , not only that they are willing to help with a professional advice , ideas or simply show you where to find what ever you need , but they do so with an amazing commercial smile on their faces makes you feel welcome , and a lot of intellectuality that you would have a good solid concept to get the job done ,... even if you had no clue before you got there .

The worst customer service ever.Not recommended at all.

Customer service can be better, but alright.

Easy to find what I need and people are very nice and helpful

I had already commented about this place!!?Nevermind I will do it again .Honestly , the only thing better then shopping in this home depot location is to have lived to tell about it . Guys I am telling you you could see these people smiling even though they had their protective masks from 6 inshes away at all times . very high levels of organization and professionalism . Thats America that we love , thats the dream we all had .in GOD we trust and GOD bless America.

This is a very busy store due to its location. We bought propane for our grill and I got the paint I wanted for my babies room.

I went in for work lights, found more than I needed and felt prices were appropriate. Home Depot has been my go to for home improvement for last many years. Highly recommended. I have nothing against Lowes either by the way.

Garbage no carts nobody helps dirty its a last resort garbage. Garbage garbage

There was a woman associate directing traffic at cashiers and it wasnt even busy but she was confusing everybody . she made me go the back if the line even I was first.

Go to store to have most everything to fix your house

Normally, Id order online and pick up curbside. I didnt want to wait his time and went shopping inside the store. Everything on my list was in stock

I think the sign at the Customer Service area is mismarked...it should say “Go Find It Yourself”. Terrible Customer Service..only employee worth anything is Chip; everyone else, especially the Customer Service woman, are worthless. Wish I could give zero stars, but at least Chip went out of his way to assist. Avoid this location if you can.

My second home, love the place.

With recent remodeling of our basement. I’ve been in here I feel like a million times. And customer service really needs to step up their game. I’ve had to chase down someone to help me find an item. To avoid that inconvenience I’ve found them online and decided to have them ship to store- thought it’d be easier and more convenient. Which it should be...there are workers walk-in by the area for pick up ignore us waiting and proceed to do whatever they are doing. I asked another customer representative to help me I’ve been waiting more than 15 min. She was at the return area which is right next to the pick up area. She would have access to just grab my item. She told me she would not be able to help me that I would need to continue to wait. I found that experience very dissatisfying. She could’ve easily helped. Another customer waiting asked to speak with a manager which I don’t blame him he was here for 30+ min. This system can be easily fixed. I wanted to voice my concerns. Because this should’ve have been a 30+ minute thing. Should be a 5 minute thing. As I am writing this full essay I still haven’t been helped....soooo. Yeah. I rated 3 stars because there are some are nice.Update: another representative came and helped me . The one in the burgundy shirt and long hair was the rude one...

Yeah nice place to go until you hear a worker tell another worker “u guys have weird people here”

Went to the Dearborn store, which has a better than average amount of stock on the shelves. The associates there could be a bit more friendly. Overall, an average shopping experience.

Fully stocked aisles friendly fast service. Plenty of cashiers on duty.

Dont go there. They are empty on stock for the past 20 years lol. I would go visit one in livonia or in trenton. Dont go to dearborn.

Horrible app when trying to notify them youre there for curbside pickup. Always signs you out and took at least 15 minutes to notify them I was waiting outside, but good in person service

Commonly out of stock on items. The plumbing isle is disorganized disaster making it hard to find what you need which is usually out of stock anyway. This place is the last resort......

Well organized store and helpful staff. I always go to the gardening center to buy seeds, fertilizer and other tools. They also have helpful staff at the lumber department that usually do simple lumber cuts free of charge.

Very bad phone services some places, overall just another store

Very clean. Cashiers very inviting and helpful. I would recommend this place

Tried calling keep putting me on hold for 5 mins then hanging up in my face very unprofessional

The store was dirty plumbing stuff is all in disarray couldnt find half of what I needed

Didnt have the product the website said was in stock but its a cool place nevertheless

Terrible!!! This location I will avoid going to. allen park, is much better.

The worst Home Depot i have ever been to. Its a mess, customer service is lousy, unorganized, no products, no need of calling to find out about a product. Because you will never get an answer. I wish a Lowes or somethong else was close by. This place is depressing!!

Thats the first time I went in there and I found someone to help me and she knew where where it was when I ask her.

They never answer their phone you pay for express delivery and because they use a third party logistics company they can’t give you any information other then a 12 hour window. I was given the number to logistics company and they are so rude they just hung up when they told me it was gonna be another two days before they pick up my order to be delivered. So much for express delivery. Home Depot has been worse then any other big box hardware store and only getting worse. Complete waste of building space. Useless completely useless!

Everything i need all in one great service

Good luck 👍

Upon my arrival at this Home Depot location (in Dearborn near Southfield freeway) I already had my intentions set on what I came for and to my comfort I found what I needed with ease, or so I thought. I’m an artist and needed some bubble cushion along with clear tape for artworks and found both at an end cap near the paint aisle. When I went to self scan I noticed that the price differed from what was on the end of the aisle and as I checked out I brought notice of this error to the associate that directed people in the self checkout. I proceeded to pay and take care of the matter afterwards. When I returned back to the end cap I seen that the entire section has the same size I just purchased and the pricing is the same across the entire shelf. I then take pictures to show this to customer service and let them know that it is a misdirected sales mark and possibly be reimbursed for the item’s pricing but am informed that there is nothing they can do. I then ask if I can speak to a manager. The manager that I spoke to, Zebrena (apologies if I butcher the name), tells me that there is nothing she can do and that a “customer” may have put all of the items on the wrong area (mind you, I do believe it was the wrong size of the item after further analyzing but was for sure an employee’s/company error of wrongfully shelving). The manager did not ask me how my day was going, apologize for the error on the end cap, nor attempt to find the RIGHT item for me to acquire the price I wanted. I ended up just paying extra money, staying longer than I needed to, and leaving as an unsatisfied customer.

I have been waiting about an hour for someone to pick up the phone and then someone picked up n put me back on hold. Customer service in store or over the phone is very bad at the Dearborn location. HOME DEPOT needs to fix this. And discipline there workers there about how to do Customer service right.

Just an average and barely adequate Home Depot shopping experience. This store is consistently understaffed, and a majority of the staff is ill equipped to offer knowledgeable home improvement related advice. Unless you know exactly what youre looking for and where to find it, dont count on a staff member to offer knowledgeable advice. If possible, travel a few miles south and visit the Allen Park Home Depot. You will find much better staff members there.

They always have what I need

Always find what I am looking for

Jasmine is one of the worst workers. Full of attitude. Along with majority of workers with horrible customer service, there’s also shortage of products. AVOID AT ALL COST!

Called them just to ask 1 question . They answer me and tell me to wait a little bit i wanted and waited for about 20 minutes yes 20 freaking minutes while I was on hold and no one came back. Called them again and they never answered since. Bad customer service .