I literally get there 10 minutes before my schedule appointment for a covid test and by the time the person in front of me moved (1:32) they went to lunch and wouldnt give me my test even though i was there at and before my scheduled time. wasted my time

This has got to be THE SLOWEST, most inefficient pharmacy I’ve ever used. There is literally NEVER a line 4 cars deep in the drive thru, and this is after already waiting 10 mins. Inside is no better. The last 3 times I’ve had time sensitive prescriptions called in to be picked up same day….they’ve told “sorry, we are days behind.” What the heck? So I’m supposed to wait how many days for the antibiotics for this painful UTI or for the steroid pack the doc called in to treat the poison ivy that has swelled my eye shut? It’s utterly ridiculous…and this week get a text advising customer that they’ll start being closed 1:30-2:30 for lunch. Are you serious?! They’re already days behind, also why do they not rotate lunch times like every other store on the planet? Switching pharmacies today!

I have never been treated so rudely by a pharmacist. This has occurred on several occasions. He was so irritated that I had questions about my new medication and interactions with what I was already on. I only go to CVS because my insurance dictates that. I went home and did my own research and found my own answers. Each question was followed by a curt, “anything else”. Like I said this has happened on more than one occasion with the male pharmacist and multiple techs. You clearly need to provide some professional education to then. I’m fed up with being treated like I’m ignorant. I will NEVER go back to that location on Whipp Rd/ Far Hills Ave. Apparently this location is known for being not so nice, at my Drs office and with other patients. I am a well educated person. In my job I would be fired if I treated someone that way!!!

I originally chose this location several months back because it is so conveniently located near my home. Unfortunately I have yet to have my medications filled in a timely manner, including time sensitive medications that were sent there after my discharge from the hospital. It’s very disappointing and I’ll be transferring my prescriptions to a different pharmacy.

CVS is a decent location; I chose this location because Heartland Pharmacy on Far Hills is closed on Sundays. The store was clean, the staff was helpful. The floor plan, merchandise, and overall experience is consistent with all of the other CVS locations.

Every time I go here they never have anything ready when it’s supposed to be they are extremely rude and unprofessional. I am now transferring all of my prescriptions elsewhere.

Worst customer service ever. They are rude and inconsiderate.

The store is all turned around. You cant find anything. Theres nobody around to help. When you an employee, theyre too busy texting.Today, we couldnt get help at register. People working there today running around laughing and shouting! No one in charge?Complete zoo!!!!

CVS is one of the best places to shop at for excellent deals! They give great rewards with the extra bucks and they accept coupons so I frequently get stuff for FREE! Would highly recommend.

Stay away from the Minute Clinic The little box is all about high profit on insurance claims. If they can they will over bill. I have been trying to get a double billing problem to my insurance company fixed since September 23, 2020 which was their fault. They even billed the wrong insurance company. They do excel in placing customers on hold for an eternity. They are giving out $60 million in bonuses to 200,000 employees hopefully not the people in customer service that cannot take your call or direct it to the right person.

Waited in the pharmacy drive thru for 45 minutes trying to pick up Rx that was called in 4 days ago only to be told that they were a week behind. I transferred everything to a different pharmacy. This happens EVERY TIME I GO TO PICK UP MY MEDS

They have a large area to attend to, so sometimes the wait is a little longer. However, the service is well worth the wait.! 🙌

Best service here! I was really sick and just got prescription from an urgent care center around 10PM. Then I went to this CVS store and waited for less than 20 minutes. I got the medicine I needed. I really appreciated that they provide such service in the late evening for the community.

Very disappointed in the pharmacy. dropped my prescription off and waited hours for it to be filled .. at the end of the experience the pharmacists tells me they dont have quantity needed to fill my prescription. I dont understand why they could not have called me and told me in a fashionable time so that I could get my prescription filled elsewhere.. 100 % unprofessional . people need their medication and and a fair stab at getting it in a timely fashion. Or at least a courtesy call.. the Cvs seems very short staffed but that does not excuse what has happened. Get your stuff together , learn to communicate and consider firing whoever sucks at ordering supply .

The cashier is nice. Expensive rather than other CVS’s. A man who I think was a worker was rude to a customer in the aisle.

I pick up prescriptions when Im informed theyre ready. Never had any issues with counter people in 15 years Ive been coming here. Great place.

Had the displeasure of visiting the pharmacy three times over the past week. Extremely slow and inefficient and prescriptions are not ready when promised. One prescription was promised in an hour, and when I came back 24 hours later it still wasn’t ready. I ended up waiting another hour. Sad.

WORST PLACEMy wife had flu hospital sent the prescription to this CVS , we went to the drive through window waited for 15 min for one of the girls working there to acknowledge us, a hour later when we went to pickup the prescription we had to wait again for 10 min,There are two girls that work here that are so rude!!!!! How are you going to work in customer service and be so awful to customers???? I went inside to see if there is a line to pickup prescription I was surprised NO ONE WAITING.

Horrible customer service, got blatantly ignored by Da’Nisha and treated like I was asking her a stupid question. Really unpleasant for no reason. Retail sucks but I’m not the enemy here

Terrible customer service, cashier “ASHIA ” had rather be on her phone while working than helping a customer, also her mask was under her nose!!, she is the rudest person I’ve ever met!!

If it were an option to give zero stars thats what I would choose. There is nothing minute about the clinic here. I signed in and the kiosk said I would have approximately a 35min wait. Its been an hour and 45min and Im still waiting. Had I been given a better time estimate I would have gone elsewhere. I will NOT be back to this location.

A headache

We have been going to this pharmacy for YEARS. They were always phenomenal. Fast service, friendly & willing to look up labels (we have multiple med allergies). But over the last year the quality has gone significantly downhill. Prescriptions are never ready (we waited almost 7hrs today for them to fill an antibiotic & by the time we got it the poor child fell asleep), they lied to a provider about a med having ingredients my child was allergic to (I have a feeling they didnt bother to check the list altogether & many of the staff are snappy/unwilling to help. Its unfortunate that this particular location is the most convenient but we will be switching due to the service lately.

Prescription dropped off 3 hours ago. Got a call saying it’s ready. Came back to pick it up and still not ready. Waited another 40minutes to get it. This is absolutely unacceptable. They are under staffed, unorganized and inefficient. Go elsewhere.

Phone Rx transfer was seamless and pleasant. Once at store, Daniel was outstanding. Polite, great customer service, and helpful - all while they were busy.

Pharmacy is the absolute worst. They constantly send a notification that prescriptions are ready and filled and when you arrive to pick up they are never ready. Every time they will “expedite” and have ready in 15 min. Usually takes 2-3 rounds of 15 minute intervals for that to be accurate. The counter staff is dazed and confused with regularity. This place is a complete waste of time and customer service is a joke.

I love CVS, but If I had to choose between this store and anywhere else, I would shop ANYWHERE ELSE!!!!! THERE are two girls that work here that are so rude!!!!! How are you going to work in customer service and be so awful to customers???? I rarely lose my temper but I was very close to it here. Instead I just walked away and prayed for those girls because someone a little less patient wont be so nice.

I started coming here because the workers at the Walmart pharmacy dont know how to enter an out of state drivers license into the computer for allergy medicine.When I needed Claritin D the people at Walmart couldnt figure out how to enter my info. So they said I was at my limit for allergy medicine. But I knew that wasnt true because I didnt buy any for a long time.I came here that same day and the clerks know how to enter my out of state ID and I havent had a problem since.I stopped buying allergy medicine at Walmart and I only buy it here now. I am grateful that your employees know how to enter data.

My experience at this location was horrendous today, including waiting over 26 minutes for a flu shot that I was told would be immediate. And, the whole while watching the Pharmacist wipe her nose with her fingers . . .

Drop prescription scripts off and was told there is a three hour wait to fill. Returned in three hours, and was told there will be an additional 30 minute wait for authorization from insurance. I told the lady that were not going to wait so please give us back our written scripts and we will go elsewhere, that was an additional 15 minute wait .This pharmacy is operated by children, if you want to go to an adult pharmacy go elsewhere or other CVS locations. This location is understaffed, very disappointed with CVS that they dont respect or treat their employees by giving them resources to be successful. CVS is the thrift store of pharmacies.

Worst phamarcy. Takes them over 40 minutes to answer the phone or they just hang up on you.

Easy to get to from Whipp and Far Hills. Always greeted at the door. Items easy to find. Drive thru pharmacy also.

Always friendly staff and polite - often swing through for quick items and never had to wait too long.

This review is specific to the pharmacy at the Far Hills/Whipp CVS. Ive had prescriptions filled here over the years and have encountered overall poor service. They have filled/re-filled some of my prescriptions anywhere from hours late to days late. They gave me the wrong amount once and I had to bring that to their attention so they could correctly fill the prescription/provide the correct amount. In addition, communication is challenging with them- for example, if I call to follow up on a prescription I get different stories from different people about when itll be filled/ready for pick up. I originally liked the idea of this pharmacy because of their 24hrs and the drive through (only the store is 24hrs now though, not the pharmacy) but due to the poor service I have decided to go to another CVS. The other CVS I switched to already has been much better about filling my prescriptions in a correct and timely manner. The only positive I found from the far hills/whipp pharmacy was one of the gentleman who worked in the pharmacy would give my dog a treat in the drive through when she was with me. I wish I had a better experience over the years but from the experience I had I cant recommend the pharmacy or provide a better review. Hopefully this is helpful to someone when choosing their pharmacy.

Very poor service during covid-19 testing. Confirmed all information several times for 2 HOURS even though with confirmation email and test message. It seems the appointment I made was just pointless.

Ive been to this pharmacy three times in the past month and every time there is a mix up, or something goes wrong. The staff is unhelpful and confused. I never review any businesses online, but this pharmacy is terrible.

Extremely rude

I waited 4 hours to have prescriptions filled and stopped by three different times to pick them up. They double charged my credit card and when I asked for one of the charges to be reversed, I was told that they could help. I would have to contact my cc company or CVS corporate. Customer service there is terrible. We are switching all of our business to Walgreens.

Terrible, will not help

Pharmacy left message for me to call, and I tried three times, put on hold for 5-7 minutes, finally got through and they didnt know anything about it, so put me on hold again for 6 minutes. I hung up. This is Centerville pharmacy, on Msbg-Centerville Rd.

CVS ON FAR HILLS AT WHIPP... WORST PHARMACY EVER! IM LEAVING ONE STAR ONLY BECAUSE ZERO STARS ISNT AN OPTION! THEY NEVER HAVE PRESCRIPTIONS READY, IT LITERALLY TAKES DAYS, NOT HOURS. MOST RECENTLY, THEY FILLED A PRESCRIPTION INCORRECTLY AND CAUSED AN OVERDOSE OF THE PRESCRIBED AMOUNT. IT WAS NOT CAUGHT UNTIL THE DOCTOR ASKED WHY WE NEEDED A REFILL SO SOON! GOD FORBID YOU TRY TO CALL, PUT ON HOLD THREE TIMES, I FINALLY JUST HUNG UP. HORRIBLE SERVICE... NO ONE SEEMS TO CARE NOR ARE THEY IN A HURRY, EVER!!! WE WILL BE TRANSFERRING ALL OF OUR PRESCRIPTIONS TO ANOTHER PHARMACY!!!

Will not go to this particular pharmacy again...EVER! Rude staff, prob overworked, overcharged a few times for perscriptions - insurance rates are bad enough. Never had the right amount for my perscriptions...it was ALWAYS something. Have to stay with CVS due to insurance...the other CVS is GREAT!!! I wouldve given 0 stars, but wouldnt let me post if I didnt at least click one.

I go in to CVS today to get one of my prescriptions filled. They pharmacy staff informed me that it was too early to get my script. Thats cool. So I take a seat to call the doctor and the pharmacist informs me that he will call them for me. He calls them with a certain arrogance and pissed off the nurse (of course she said no) and loud enough that every customer by the pharmacy can hear the conversation. Then he yells over the counter to where I am seated and informs me that they wont release it its too early to pick up. A complete lack of professionalism. I called the doctor and got it resolved. But why with all the embarrassment and in front of other people. It was unreal. Ive never had that happen in any pharmacy Ive done business with.01.20.2018 I was having high blood pressure issues. No kiosk. A previous test at a kiosk (at another pharmacy) indicated it was near an emergency. I wanted to see if I could get it down which I eventually did. I also purchased a blood pressure cuff from this CVS store. I informed them that at the time I was without one of my meds for several days and probably experiencing withdrawals from the lack of my prescription meds. The pharmacist comes out with to test with one of those handheld cuffs. I do not think the test results were accurate, and she probably should have considered a second test perhaps change or reposition the cuff. I was about go to E.R when my wife who is a nurse recommended we check it a couple times further at home (just 10 minutes later) before we go. I am glad I did. It would have been stupid to go to the ER based on those results. If you work for one of the most prominent pharmacies in the nation, if someone asks to check vitals, it might we wise to double check if you receive questionable results. I would have been out hundreds of dollars.

Was good. Was out of my way though.

Great Service and Great Deal..

Sat in Drive threw for 15 mins before we were even waited on then to be told we would have to wait a long time at least an hr for our mediation let me remind you that it is @ 10:30 @ night! We decided to drive to the Beavercreek CVS where I normally go & I never have this kind of service!

I use this pharmacy for my prescriptions and have never once had a good experience. They’re either not ready, mia, or trying to give me the wrong persons script.

If I could give 0 stars I would. Pharmacy staff is rude, lazy, & unhelpful to stay the least!!

Unprofessional manager, who talking bad stuffs about someone business even though it’s not her business. 😡😡

Prices here are ridiculously high. However staff are always nice and helpful

Love the experience of great people

Went there to get passport photos done. They pulled out the crappiest camera I have ever seen. The photo was off center and blurry. Furthermore they wanted 10.50 for 2. Left and went to Moto Photo for the same price with a real camera.

This pharmacy needs to be removed from the 24-hour listing. They no longer stay open past typical business hours. The CVS is open 24-hours, though.

If I could give a zero I would. Always a problem with every Rx. Staff rude and confused. Pharmacist was actually cursing where all clients could hear him. All my Rx and whole family’s moving to other pharmacy.

The wait for the Minute Clinic was over an hour and a half.

The pharmacy is no longer a 24 hour pharmacy. The store front is still open 24 hours.

My prescription was sent in by my doctor yesterday, and wasn’t ready for pick up for a couple more hours. That’s a 29 hour window to fill a prescription! The staff was rude. I won’t be returning.

Very slow takes forever to get anything filled.i just tryed to call .been on hold for over 20 minutes and still did not get to talk to anyone...they need more help or something

I going to move my prescription from this pharmacy to another one. every month I have problem something they dont have. I should wait 2 day to get it.

Waited 2 hours to get into the minute clinic, even though there was only one person ahead of us. Once we got in they did nothing to help us and said they closed at 530. We got there at 330

Not a 24 hour pharmacy

Rude, impatient staff

Like it.

I’ve filled prescriptions here a half dozen times and every time, all associates are short, un empathetic, and plain rude. I don’t think anyone here actually enjoys what they do for a living. As I’m typing, I’m waiting for my prescription, I’m listening to the interactions with other guest and it more of the same. These associates need to undergo basic customer service training. Im not sure of CVS’s brand vision for their associates but it needs to be aligned with this team as it’s apparent the customer they serve is viewed as a nuisance.