I was in the market for a new pickup truck. I had been in outside sales & though its a great looking truck, my 5 yr old Colorado has racked up some miles. Not enough for someone who wants to fix issues as they arise, but for me - who never wants to turn a wrench on anything ever again- it was time to buy.I looked around, had some unpleasant encounters with a couple of dealerships, & had a couple not really what I want experiences before I found myself on the phone with MAX SANDERS of Terry Thompson.What a class act! Max was professional, courteous, knowledgeable & not the least bit pushy. I had a very specific list of what I wanted & Max found it. Ok ok, I would have preferred black but then I would have had to compromise on the corvette engine model- THAT wasnt happening. Max got everything (else) I wanted. I think I paid a fair price. Financing DID NOT leave me in the dealership for HOURS, but was a quick hour long process. It took longer for Max to show me all the new bells & whistles I have, & to set up my On Star/Sirius Radio amenities.Max earned a lifelong customer and will send everyone I know to Terry Thompson. 5 stars

I had the best experience that I have ever had with a car dealership. From the moment my vehicle was ordered with Max Sanders until the day that it arrived and even now he has been there for me. He has answered every question that I have had! Thank you so much for such a great experience!

I went in w/ a purpose & there was no dilly dallying. Straight forward negotiations w/ minimal delays. Excellent job from everyone involved. It’s much appreciated ! 👍

This was the best car purchasing experience I have ever had. Everyone went out of their way to make me feel like family. Truly a great experience

It was great from start to finish - the only frustration is this whole chip issue. My Sales Rep was great, knowledgeable, patient, and professional. At one point, I may have suggested he (Gerard Simms) and his wife join my wife and me for dinner - Thats truly connecting with the client.

Richard Barlow was my salesman and I would like to give him my highest recommendation.He is professional and courteous. I never felt pressured to make a decision. He should be commended for a job well done.

My salesman Nick Lambert was great and made things happen. He was patient and kind and was there with me up until I drove my new 2021 Tahoe off the lot. The dealership was nice and clean and made me feel welcomed.

Great price on the car when in these times where people are buying 3-4k over MSRP. Good service. Did have a minor issue with the car, vibration at hwy speeds. They didnt want to do anything about it. I guess the good deal didnt include any minor repairs that most places would fix.

Very pleased with our purchase and the buying process. Our salesman and finance manager stayed late to help us with our purchase. I really appreciated that! Great job!

I needed a truck because my 2019 Silverado had engine issues, so I decided to trade it in and buy a new one since it could take up to a month to repair my “19”. My salesman (Cole White) made sure I got a truck that I was happy with and got everything taken care in record time, I believe. Great people and a awesome dealership.

Dealing with Hunter was a pleasure. By far one of the best car salesmen that I have ever dealt with in my 66 years of living. The entire experience was great. This is my first time dealing with Terry Thompson Chevrolet. I will recommend and I will be back.

Excellent place for service. They worked me in for oil change. They are very thorough and very polite. I would definitely recommend.

Hunter was awesome, explained everything to me and my wife, stayed late to help, laid back and not pushy which is what I prefer in a salesperson. Give Hunter a raise he deserves one if not for his laid back approach and his direct follow up with me I would probably not have purchased a car for another month but I enjoyed speaking with him.

I had the “Best Mechanic “ change my oil and rotate my tires! He did a awesome job! My car sounds and rices wonderfully!

It was great as always. Starting with my first contact with the service department by phone to set up the appointment. They were courteous and very knowledgeable about my vehicle and all services that were due and covered by the warranty. Great care was taken to ensure my vehicle was kept clean. The services were performed on time with no issues found after the work was performed. This is my 3rd vehicle purchased from Terry Thompson and have always received great service after the sale.

Hunter was my salesman. He was great. The whole atmosphere was great. You can tell they are like family all the way down to the Labrador in the lobby. Definitely recommend. Ask for Hunter.

Excellent Buying Experience!! Richard Barlow went above and beyond as a sales representative. We drove from Laurel MS down to the dealership after doing an online search through Chevrolet. Richard took time to listen to my concerns and work with us to get us into our new 2021 Tahoe. We have done business with dealerships throughout Mississippi and the Gulf Coast area and can honestly say our experience with Richard (Sales) and Jason Noell (Finance) was the best! We will definitely be doing business again with Richard, Jason, and Terry Thompson Chevrolet!

Hunter was awesome in all aspects. No pressure and very accommodating. Did a great job explaining things and was well-informed about the vehicle.

This was one of the easiest purchases we have made. James, the salesman, was pleasant to talk with and very helpful with our needs. We made a last minute change on vehicles, and the staff handled it without making us feel like we caused extra work for them. It feels like Terry Thompson really does work to make the customer happy.

Made an appointment, arrived on time, service completed and out of there in less than an hour! Staff was courteous, professional and friendly. I will be back.

This is a shortened updated review. If you want to buy a vehicle and get it serviced at same location buy somewhere else Buying the truck is wonderful and easy. Great sells department As for service it’s a different story. Oh and. If you think tires on a new vehicle have a warranty. They don’t No prorating no help. Changed 2 at 16000miles and changing other 2 at 32000 miles. And terry Thompson is only location that has touched truck And won’t return phone calls

Terry Thompson provides excellent service. The personnel in the Service Dept. always make you feel like you are part of the family.

All my dealings with the Management at Terry Thompson were super competent and they treated me like anyone would like to be treated. When the warranty work was completed on my Truck, it operated like a new one. The trouble I incurred with my Truck led me to hire a wrecker to have it brought to Daphne, Al from Picayune, Ms. where Ive always relied on Terry Thompson to do all my work when needed(and even though the wrecker cost me a significant amount) to bring it back to Daphne, Al. from Picayune, Ms. thats where Ive had my service before and it was close to my home. I recommend Terry Thompson to everyone. With a GM truck made in USA and with good service you cant go wrong.

I had a overall great experience, all the way from the phone call with the internet sales rep Lauren to working with Hunter in sales. I drove in from New Orleans and was updated periodically with pictures letting me know the trucks that were still available.

Great experience. Up front about everything. They were very professional and made me feel comfortable with my purchase. Bought from them before and will do again.

The whole team starting with Nick Lambert was great. Nick, Lauren and Wayne all went above and beyond to make me feel valued. Being in a small town community and working with a local dealership is huge for me. They treated me like a friend and not a customer

They stay late so that we could purchase and get our car. They went above and beyond on making sure that we understood every document that we were signing. Hunter went over everything about the car and help us get onstar set up. A Great group of people to deal with.

Terry Thompson is truly like a family. We always use them when we can.

Cole White and the staff at Terry Thompson were fantastic! They could not have been more helpful and courteous to us. We are very grateful and appreciative!Keith SmithFoley, AL

**I just had the WORST experience ever at Terry Thompson Chevrolet in Daphne!!! ** DO NOT send your friends or family to this business!!! 👎👎 Last week, our 2015 Chevy Tahoe had a little problem with the steering. I looked online and learned there was a recall for the power steering model year 2015. We made an appointment & took the car to them last Thursday. They were done that same day and I picked it up. Car was okay for a few days but fast forward to yesterday afternoon. I am driving it and my power steering goes completely OUT. !! It was feeling locked up and I honestly didn’t think I was going to be able to turn it to get off the road and avoid an accident. Very scary!! I was very concerned about my safety and getting the car off the road and parked. Called my husband and we took it to the service department and dropped it off & left the keys in the drop box. So today I am thinking they are going to fix the recall correctly and get a phone call from the service department. NOT the news I expected!! They said the steering gear is broken and this is not their fault/issue and our cost to repair this is $2250.00!!! Seriously!?! I have had 4 Tahoes in the past 18-20 years and never had to replace a steering gear!! My car only has 75,000 miles on it and we find it mighty suspicious that we have this problem a few days after they worked on the “recall”!! They were very rude and need some training in customer service! The manager would not even speak to us & a young girl who works at the reception held my keys hostage until they collected an $85.00 fee for this information! I realize most car places charge a diagnostic fee but this whole thing just stinks all the way around!! No wonder these car guys get such a bad rap. It’s just a shame they try to rip off hard working people 😠😠

We worked with Carter and Wayne and they both went above and beyond with customer service and getting us into the perfect vehicle! I would recommend them to anyone!

Great dealership. Diagnosed problem and got vehicle working to perfection

Wonderful service. Cole White was amazing.

Cole White was very helpful and explained all the new features of the truck. Fast and easy.

Nick was great before, during and after the sale. Loving our 2021 Surburban will love it even more after I learn all the bells and whistles😘 The whole staff at TT were wonderful to us.

I can’t say enough good things about this business. I flew in from CO after finding the used vehicle that I wanted online and speaking with Nick Lambert over the phone. Nick had a very nice employee named Ed pick me up at the airport and drive me to the dealership. We finished up the paperwork very quickly and completed the transaction. After driving less than 10 miles down the road, the air conditioning went out in the vehicle. Nick told me to bring it back and the service department determined that the compressor had to be replaced. Not only did they fix the A/C free of charge, they also put me up in a hotel for the evening. These gentlemen handle business the right way. I would seriously consider flying back to Daphne, AL from CO again when I need a vehicle in the future. Picture is the vehicle at the Black Cloud Trail Head in CO.

It was first class and my salesman Gerard Sims is the best and that’s why I have bought 5 cars from him and as long as he sells cars I will only go to him.

My first service trip was a GREAT experience. Thanks for service after the sale!

I did a walk in on a Saturday and they worked me in quickly. The guy even made my kids feel welcome by turning on the tv to their favorite show

Friendly, knowledgeable, the staff always answer every question I have.

Cliff Stapleton was awesome! I had gone to several other dealerships before I went to Terry Thompson and Cliff was the only one who didn’t sound scripted. He was honest and helped me purchase my first vehicle. My whole family has gone through Terry Thompson for their vehicles!

I had an appointment for 3pm for an oil change and tire rotation and didn’t get out there until right at 6PM. Then my tires were not rotated as requested. I live on the Eastern Shore but will go the West Mobile in the future.

It was a great experience. from the moment I made contact online all the way through the faced to face with the dealership. They were not too pushy and giving the facts on what discounts they can offer. It was one of the best sales experience that I ever had. Marty is great! The product is exactly what I was looking for!

Friday appointment at 10:00 was fastest service I ever had. Perhaps because of football season not as many appointments in Friday because people leaving town for college and high school games!

Horrible, horrible service! I felt like I was dealing with a circus. Extreme lack of communication from service advisor. Very dishonest service department and the service manager is very condescending. Jason Morris and Bianca Sharkey really need some serious customer service training. I have never complained about any service in my life or every left poor marks like this on a survey. The service was that horrible. I have had my truck in twice and the leak wasn’t even repairedcorrectly and I don’t it was repaired this time. They left a water stained headliner unattached in my 2020 Silverado plus just gobbed silicon on the top of the spoiler and the spoiler wasn’t even attached all the way on one side. They messed up my truck and then were so, so rude to me. I have already filed a complaint with GM and have a case going. I would never recommend Terry Thompson to anyone and if asked will let people know about my experience.

Well I came in to look. Richard Barlow was a big help. I wasn’t expecting to get approved so fast. This is my first Chevrolet and I’m very excited to be part of the family now

Mike Nesmith was a pleasure to work with. He grabbed the truck I was interested in from the detailing guys so we didnt have to wait to test drive it. The test drive route Mike recommended also allowed me to get a good feel for the truck. I drove over an hour to come see the truck as well and my time was limited. Both Mike and the finance manager worked quickly to make sure I was able to leave at 5pm. The truck I purchased was delivered to me the next morning and the overall experience was great! My only complaint would be that the dealership didnt have the assist step bars that were supposed to be included with my truck. Mike is supposed to let me know when they come in but Ill have to drive over an hour back to the dealership to have them installed. It would be nice if the dealership could offer other options in that scenario. For example, have the steps shipped to my home if I feel I can install them myself (which I can install them myself). Mike also mentioned another person that has been waiting on step bars for over 2 months so that doesnt make me feel like Ill see them anytime soon.

Service Dept. (Bianca), and guys in Parts are awesome...(Brody and the big guy)..they have provided excellent service and care...Bravo Zulu..(job well done..)

It was great. Had great salesman that helped me out.

I went in for an oil change and tire rotation/balance with a 10:00 appointment. I was there for three hours! I asked one time what taking so long and was told they were balancing my tires then and they were almost done. I walked outside and saw my car still sitting there not even being worked on yet, and it was another hour before I left. I can understand If I did not have an appointment but I have never had to wait that long for basic services, especially with an appointment.

The dealership made a bit of a mistake on my recent routine service, an they made good on it. Totally proper. A truly discretion positive demonstration, in a business that has far too little of that type.

Always a pleasure to people are friendly and building is clean

We loved getting to work with Terry Thompson. They were to easy to get in touch with, and helped us get a Tahoe ordered in this tough market to get one! Will definitely recommend to our friends and family!

Marty Rowe was my sales advisor and he was outstanding from the moment I walked in. This by far was the easiest car buying experience I have ever had. Marty gave me a tour of the dealership and took me to the service department. He introduced me to the service managers and explained to me how things go when I need to come for service. Very professional facility, would definitely recommend to friends and family to purchase a new vehicle.

Upfront with all details about the truck I wanted and very helpful through the whole process. I havent purchased a truck in 20 years and Nick Lambert made the whole process very easy. Thanks and I will be recommending your dealership to all of my friends.

The Covid Corvette experience was no fun at all! My irritation with Chevy is the way they handle the allocation process and the communications with the dealership. 22 months to fill an order is ridiculous!! I dont blame Chevy for the strike or Covid or parts delays, but the allocation delays to a medium sized dealership is not fair at all! My sales person was never kept informed and I had to depend on Corvette owner websites for any feedback on what was going on. Why is this communication loop so weak?? The car is WONDERFUL and the dealer did an excellent job of prepping the car. There is only one issue with the blemishes on one side of the carbon fiber engine dress up pieces. The paint quality is much improved over my 2005 Corvette.

A one day job turned into a two day job and wasnt going to let me have by truck back until the 3 day. Wasnt real happy about that.

My experience is not entirely the service departments fault, but my truck was in the service department for 7 weeks because of a single injector issue. The length of the stay was due to waiting on a cable needed to diagnose the problem. Regardless of whos at fault, its unacceptable for someone to have to wait nearly 2 months for a repair and reverie nothing more than an apology for the inconvenience. Someone should be liable for a truck with less than 17k miles on it having these issues and the loss of my vehicle for the months I still had to make payments. I appreciate that the service department issued me a loner car during the service, but it is not the equivalent of my truck. There should be some type of compensation to the consumer who is in no way at fault for the situation. Hopefully someone will read this and practices will be adjusted in the future to prevent this type of extreme delay in future repairs for other consumers. When circumstances like this arise in the future hopefully the next consumer will feel more appreciated.

It was great, Nick was very helpful.

Employees are friendly and helpful. The service was great.

My vehicle transaction was fast and easy. Hunter met all of my expectations.

Marty Rowe did an excellent job getting us in and out of there in a timely matter. Went over all the options and futures in the truck.

We purchased the 2020 Chevrolet Equinox LT from our Salesman, Max Sanders. Max was about the most laid back salesman, but extremely knowledgeable about his product. He covered every aspect of new technology on the Equinox and made us feel REAL comfortable in making the purchase. We also got the Auto Butler Paint Process which protects the paint from acid rain, bird droppings and harsh elements. I know every time I bring it in for service I will get it back clean from the Broadway Car Wash they have on the premise. What a tremendous vehicle buying experience!! I would highly recommend Terry Thompson Chevrolet!

Had them to order some parts that I couldnt find at any of the auto parts stores. They had them the next day. Nice people good service.

Every employee there was very professional and polite and they did a very great job on getting me in and out and also doing an awesome job that I’ll highly recommend and always use special thanks to Jason Morris and Blair Bateman

I had an issue with a tire and they were very prompt in finding the nail and patched to correct the problem. It was not a scheduled service the service dept. was very efficient and fast in working me in. All are very friendly yet professional.

Cole was very helpful in finding our new 2021chev Tahoe!! He took the time to show us all the features before we left.

I especially enjoyed the relaxed yet professional pace of the company. I was very comfortable and all employees, were super in helping me with.my choice. James Mateikat is exceptional in his job, answering all my questions and explaining everything. I am very pleased with every aspect of my experience at Terry Thompson Chevrolet. I love my new Equinox!

The service dept. was exceptional in checking my vehicle to ensure all was in order and that there were not any issues. They were very professional, thorough and it was a pleasant experience.

I really enjoyed the experience. Carter Coker was top notch. I plan to return soon.

It took right at 1-1/2 hours to get to the finance department. There interest rates are to high. I plan on going to my bank Monday to see what kind of rates they have. Then back to Dealership. Hope to get a second key for the car and a discount on the maintenance agreement for my tires, balance and alignment. Since it took so long Saturday.

Service department is the reason I will never buy another vehicle at terry Thompson. 2 purchased already and soon to be 2 more, but my business will go to another dealership from now on.

A great place to get a car

James was by far the most helpful salesman I have ever dealt with. I will be buying from Terry Thompson Chevrolet again and using James as well. Great dealership!

Mike treated us with respect and stayed late to help us finalize the deal. We are very satisfied with our purchase. Thank you for all your help.

Gerald Sims ,customer service and professionalism was above measures.Every time i had question he responded promptly. He explained every function of the truck.The final buying process was the most thorough / fastest process ,I have ever had at a dealership. I enjoyed the experience so much ,I told my friend and he brought a truck the same week.

My wife and I had an amazing shopping experience with Cole White. He listened to our needs and took away the negative stigma I had going into the dealership to start with. I highly recommend asking for Cole if you have an automotive need!

Hunter Richardson is a great salesman. He was very knowledgeable about the vehicles, he did not rush or pressure us at all and that is a major plus when looking for a vehicle. I love the choice I made and am so glad that Hunter was able to assist us with our new purchase. Jason, the finance guy, was awesome as well. He really knew his stuff when talking about the extended warranties. I will definitely recommend sending anyone to Terry Thompson Cheverolet.

Very professional, easy going, understanding salesmen “Cole” made me feel welcome and most of all I didn’t spend all day there plus I got the exact truck I wanted… Thanks

Best I ever, no surprises, great people, clean and beautiful dealership. Would do business again with them.

Great experience with Hope! She was patient and willing to work hard to find the right truck for my husband. Terry Thompson had inventory when others dealers in the region did not. The communication between the Sales reps and Service needs to be tweaked as there was some miscommunications. Overall- we will be returning customers if everything goes well with future servicing our vehicle.

My experience with Terry Thompson was great. Had an issue with first truck I decided to buy, and instead of giving me the run around (Im sure I would have got with another dealer) your Team decided to get me another truck. For that I am very grateful. Hunter was my salesman, and surpassed all of my expectations. He was very kind, honest, and reliable. Top notch would be an understatement. I will definitely recommend Terry Thompson to anyone looking to buy, and will be back when I decide to get another.

Terry Thompson always delivers a great car buying experience!

Thanks to Nick and company for a Great Deal and Service!

Its always an intimidating experience to buy a car, but its even harder buying from across the country! But the staff really went out of their way to help me when I relocated to Alabama from the West Coast.I found the car I wanted online. From there, the process was easily set in motion. I was picked up at the airport by the company, and had the pleasure of riding with the funniest, friendliest person!Once there, the final transaction was done and I was on the road to my new home! I love my new car so much. It was sold to me as is, and the company was up front about anything it might need; no nasty surprises! That is rare in a used car dealership.As far as customer service goes, I was treated above and beyond what I expected. Thanks to Cole, Carter and my driver (I cant recall his name), for all you did for me. Ill be back for my five free oil changes!

Outstanding service in helping me get exactly what I wanted!

Had appointment @ 2pm for oil change got there early but didn’t put truck on the rack till 3pm dropped oil cap down into engine compartment had 2 or three people trying to get it out. Did not get my truck back until almost 4pm, then no one cleaned of the oily hand prints off the white truck! Very disappointed! Todd Borck

They couldnt seem to find and fix any of my problems. They left a big sticky mess on my windshield from previous oil change. They didnt even bother to put windshield fluid in my reservoir. I was real disappointed, I am in the market to buy a newer Camaro and I will be looking elsewhere.

Everyone was very nice and friendly. Offering drinks very attentive to needs

Our salesman James Mateikat was a pleasure to deal with and did a great job of explaining everything and answering all of our questions about our new Traverse. The Finance manager Steve Dorsey was great to deal with and made it quick and easy to finalize our paperwork. All in all... Terry Thompson Chevrolet made buying a new vehicle a pleasurable experience.

Carter was a great person to deal with, personable and funny. Made the process quick and easy!

Blair and all staff were courteous, timely and efficient.

Richard Barlow was GREAT, he was most helpful and trustworthy. He took great care of me and went over and above to make sure I was happy with my purchase. Loving my truck. :) Quick and easy.

Brought my 2013 2500hd pickup in for diag. truck sat for 6 days in the parking lot. no one touched the truck and when asked about the truck they just lied and never did anything! worst customer service around.. service said i needed 30k worth of repairs because they couldnt scan for the code.. brought the truck to oreillys and seemingly they had no issue scanning my code! WOULD NOT RECCOMEND TERRY THOMPSON CHEVEROLET !!!!

A Very pleasant buying experience.. quick straight forward and honest dealership ..

I had an absolutely wonderful experience at Terry Thompson working with Mike Nesmith. While I didn’t end up buying a vehicle from this dealership during my visit yesterday, I was left with great feelings about their customer service and will definitely be returning for future purchases.

Great team! They went above and beyond what I had requested. Made me feel special to them as a customer!

Nick Lambert was exceptionally helpful. My mother and I came from CA to buy a car for me because Im going to school in Mobile and he was awesome. Sold us a very nice used car at a very reasonable price in very quick time. I appreciate it Nick!

We have been buying cars for 60 years and this deal we made today was the easiest ever - Nobody took us in the office and tried to harass us or intimidate us- Everyone was super nice - Everyone practicing safe virus protocol- Hope showed all around and Max helped us close the deal! Got the suv we wanted and at a great price!! We even got to meet Ty Thompsons dog....

Everything was great just wish the reception that I spoke with to make my appointment for the oil change would have know that it was time to get my auto butler done to could have had it all done at one time