Friendly staff, very helpful if you have hardware needs.

Ace is a great neighborhood place to get things quickly. Their staff is friendly, knowledgeable, and very helpful. I can always get in and out with the things I need and confidence it will work.

They make key replacements for about 2.50 per key. Awesome!

Helpful and friendly staff. Found what I was looking for at a reasonably price. I will be going back again.

Terrific locally-owned and operated retailer. If youre tired of being ignored at big box stores, come here for attentive help and advice.

Its easy to do business here. Some of the staff has been with the store for years so customers have access to all that knowledge and experience. And theyre friendly and helpful.

A little pricey but I try to get basics here because its independently owned.

This is a great hardware store. There are people there sometimes that know where things are located. And you can buy a 1299.00 Green egg or a pellet grill. People are very helpful to tell you were something is at without knowing where it’s actually at.Military protocol was to get directions, regardless of wether or not it was correct, just..... Because.Anyways, I’m super busy and y’all could be more helpful when anybody’s there.

Everyone Is Helpful. This Store Has A Great Group Of Employees.

Great place. Staff is very helpful, they have all been there for years.Can not say enough good things about them.

Good place to buy some tools that you need , the quality is good and its really durable. I have no doubts about it

Wish I could give this place more than 5 stars! Scott and Joe are very knowledgeable, helped me fix my sink and saved me big bucks! Great customer service.

An astonishing amount of expertise found with the staff. Great associates and fair prices.

If you are looking for a hardware item and are unable to find it at Home Depot, Lowe’s, Elliott’s then shop here. Great brand selections but best of all, associates that know what they are talking about. This business has been in the Lakewood area for years but moved to this new location several years ago. Worth finding and a pretty neat shopping center as well.

I do not recommend shopping here unless you only plan to shop at this store. They will not return anything unless its purchased at their physical location. All Ace website/return materials and terms and conditions says that an item can be returned to your closest store, however, Lakewood ACE does not follow that policy and said its their owners policy to not accept any returns other than what is purchased in their physical retail store. Just a very poor experience in 2020.

Disappointed. I checked online for the availability of the product (plastic replacement shelf sleeves) before I made a trip to this Ace hardware. Online it indicated that several were available but after I arrived neither I or the 2 associates who assisted me could locate them. I walked down every aisle in the store and was not impressed with how certain items were stocked. Messy + many bare areas. I understand the appeal if a non big box hardware store but accurate inventory, easy nventory location, and good first impressions are paramount for any business.

More expensive but you get that good oll customer service.

Wonderful selection of high end grills and amazing customer service! This is a very nice place to shop, very friendly and knowledge staff. I will be coming back soon!

Great service as always, and a stunning selection of materials. This is head-and-shoulders above the big box hardware stores when it comes to knowledgeable employees. Prices are good, and the service cant be beat.Ive been using this hardware store for almost 40 years, and Ive never been disappointed. Well, except when the greedy landlords at Lakewood forced their move. This new store though, is much better for parking, and a much nicer building.Its Lakewood Shopping Centers loss I havent been to any business in there since the hardware store moved, and I used to visit several of them every time I stopped by. Drive the extra mile or two and see what happens when a great store becomes even better.

Excellent staff. Though small they carry lots of things that are specialty like screws, nuts, and bolts. I found caster wheels there for a chest as well. Its worth a trip there before heading out to the big stores.

Clean, organized store with friendly, helpful staff! Has anything the average person could need and more, hardware wise, with really good prices! Waaaay cheaper than Home Depot or Lowes, but the products arent terrible quality like Harbor Freight. 👍👍

Online stock matched what they had in store. The team member that assisted me knew exactly where I could find the product.

The people at this location are the most helpful people I know.They truly want to assist you in whatever you are searching to purchase.

Seriously the most helpful people, always asking what project youre working on. Not sure if they care but its nice to hear to start the conversation on what you need.

Always have what I need. Jasmine was very helpful

Ask manager, Scott, or Bill anything and you’ll always get the best help each time. Ask them about their MINIs.

Had 2 duplicate keys made before my friend parked

ALWAYS came here even before it moved to this new location.... Will NEVER shop here again. Its 404pm on a Sunday and they will not let me do a return. Its a far drive for me to come here and they close at 4HORRIBLE CUSTOMER SERVICE.

The young female cashier with glasses was fantastic and super friendly. The older gentlemen was okay, I asked a question about and item and he pointed me to where it was instead of taking me over to it, and he was not helping anyone at the time.

Ive been going there my whole life, very helpful happy people with a large variety of paints for indoor and outdoor projects

You know how the commercial says it the place with the helpful hardware folks. That right there is truth in advertising!! I had the best experience!!! They helped me find solutions for about 6 different issues and were very patience and knowledgeable.I will be back — very happy to have found this place!!

A very nice place, clean and organized well put together store I went in to purchase items for the church, it has been a long time since I was at an ace, I am glad I went I will be back as I continue to need items.

They have ruined the wonderful Ace hardware brand. I knew immediately things were off when I walked in. Their store was rearranged and they didnt have anything I needed. I bet the changes are probably a new corporate direction.

Lakewood Hardware is okay. There are usually around six associates, ostensibly there to assist you. Once in a while they do, for example when a woman comes in. Sometimes they huddle, chat, and leave you alone. Unlike most area modern hardware stores, they dont have a selection of plants. You can get plants at the grocery store next door. But they offer a wide selection of house and garden poisons for old school gardeners. Hardware is well-stocked. Some employees are friendly. Others are passive-assistive I like that they stock root beer. The place is clean.

Cool place. The employees are super helpful.

Always a very helpful staff. Ended up buying a couple of other things than what I was looking for. Quick efficient checkout.

Love this place. Small enough but has everything we need. Employees are ready and waiting to help!

Great neighborhood hardware store good selection great staff.

They jus dont want to refill propane tank !!!Seriously

I needed a replacement quick connect for my Magic Chef portable washer. So the adapter would work. In and out quickly only $15 with tax.

This is the quintessential local hardware store that has everything, including wonderful service...there is always someone right there to help you. Love that theyre open on Sunday now (unlike when they were in the Lakewood shopping center). We prefer to shop local and theyre a great alternative to the big box home improvement stores.

Great staff and stocked with everything you need.

Lakewood Hardware, an affiliate of Ace Hardware on Gaston is a great little neighborhood hardware store. We pop in and out of there all the time to pick up Hardware, tools, Lumber, and plants for our do-it-yourself projects. Its close, convenient, and the staff is always friendly and helpful. Right now its spring at Lakewood Hardware as is evident by the colorful displays of lawn chairs, bags of potting soil, and tomato cages in front of the store. They have everything you need to keep your yard and your home looking great all summer long.

Convenient

Unlike a stop at Lowes or home Depot, they always have the part you need. Plus someone will always ask to help you. Which is way different. Plus they can match or beat anybodies price, they just dont advertise it.

These guys are always helpful! Such a great location, with great hours. I dont have to drive a long distance to get whats needed. Defintely a neighborhood go to!

Great selection for a neighborhood hardware store. Staff knows their products and are willing to offer advice.

Well, Im all for smaller business (even though this also is a national chain) but was shocked that a particular electrical switch was approx. 80% higher priced than the other national chain hardware store! And I dont mean $0.80 per unit more, think many $$ more. But I will say the store was nice and clean, no issues there.

Ive lived in Lakewood for 25 years and Ive supported neighborhood businesses whenever I can, like Ace Hardware. But, Aces customer service especially at checkout has gone way down. The people behind the counter always seem to be put to take your money. The rude person I dealt with today at checkout brings my shopping days at ACE to an end. Ill be going to the big box store for a more pleasant checkout experience in the future!

They had what I was looking for & went to the back to get it for me. The big box stores wouldnt!

Ace has all your hardware in one place

Store is a little messy, but they actually have a great selection of hardware/fasteners/plumbing etc. there’s another ace just as close to me, but they don’t really seem that into actual hardware....whenever i have a project to do, this ace is my go-to. staff is friendly and helpful and allow you to shop uninterrupted.

They sale all cealicon you need.

Ace is, the helpful place now and they truly live up to this here at this location. I shop here when I can, they do close early (6pm) but I think this is probably how they are able to keep regular employees who I know by name. Everyone in the store is super friendly, knowledgeable, and ask if you need help finding something before you can ask for assistance. Not only that, they actually know their product, know where to find things quickly and will even give you great advice on how to select the right tools or even the best way to complete a home project. This is most certainly my very favorite hardware store in the greater Dallas area. Highly recommend any part time DO-IT-YOURSELFER to check with this Ace before going anywhere else!

Above and beyond. Every time. Thank you!

Rude manager. Unhelpful staff.

Always helpful

This is a GREAT Neighborhood Hardware Store. Very knowledgeable of what you need. You get in and out quickly. Been shopping here for years.

Lakewood is a gem of a store! The staff is extremely knowledgeable and can help with all your needs. Definitely a place to stop for all your DIY projects as well as all your outdoor and backyard bbq needs.

Great store remodel

Everyone is always so friendly and helpful!

The people here are great and will help you out with your problem.

Convenient and well priced with a friendly and professional staff eager to help you find what youre looking for.

The employees here are so helpful and they provide assistance without minimizing you

So much hardware & people interested in both your current project & you

Very nice people and very clean store!

Smaller more cramped store. Casper was nice and personable but the gentleman who begrudgingly asked me if I needed help was not the nicest and pointed and grunted more than anything else.

Our business has been supporting our local ACE Hardware many years, yesterday we were treated very badly by the young lady at the cash register. She was extremely rude and even said a bad word to us on her way out. Very disappointed on the customer service.

Good selection, excellent staff. Like a Home Depot only you can find someone to help you and theyre actually helpful.

Their service was great. They helped me find an appropriate window screen for the window of my bedroom.

Great selection for the smallest of details

This is one of the best Ace hardware stores. Staff is very knowledgeable and helpful much better than the big places like Lowes and Homedepot.

This ACE hardware store was very clean, and the employees were courteous and helpful during my shopping time in the store.

You will pay full price. You will receive great service. Aint nothing wrong with that folks

Everyone here was super helpful. Thanks Joe for the paint!

Everything you need at your finger tips, quiet, clean, and organized.

Staff was very helpful

There is an employee here, Stevn, who is worth his weight in gold. We were doing some electrical work and he knew exactly what we needed. I love competent people and Stevn is the best I have seen in a long time.

I like this place..theyre very helpful. .and more convenient for me then the large box stores...plus I Enjoy walking inn, and with in a min, theirs alway someone asking if I need help with anything. ..

I liked it. Good service. They have everything you need hardware wise.

Very good and reliable local hardware be store.

Excellent service and great stocks of equipment

Employees are a little bit more helpful than the bigger boxes but it still kind of hit-or-miss

Great lil store

The staff are always immediately available to help you locate items, and usually have helpful advice. Not the same selection of the big guys, but a wonderful neighborhood hardware store.

Skip the trip to home depot and Lowes, this place has the customer service you want and crave. Youre gonna pay maybe a couple bucks more total but you wont have to chase down some overworked, undertrained minimum wage slave whos gonna look at you like you just made up a word when you ask wheres the spackle? Super knowledgeable, friendly staff here will answer your questions, make sure youre taken care of, and leave you alone if you just wanna browse. This is your dads hardware store, and theyve got everything you need. Extra thanks to the awesome guy who helped me pick out some new drill bits but also dropped some free knowledge about rewiring my lamps today. Dont bother going anywhere else. Ace is the place.

Very clean and friendly staffGreat location.

Helpful staff. Stocked shelves

Helpful, friendly staff. Such a wonderful alternative to the big box stores, especially when you only need a few things.

They were nice and helpful.

Great little hardware store with a very complete inventory.

Very friendly and very knowledgeable employees

Ace Hardware was fast & easy shopping with helpful knowledgeable staff.

Great hardware store, place is organized and well run.

I walked in the front door and Joe immediately asked if I needed help finding anything, I was taken to just what I needed, given advice and he even took my things to the front for me! Incredible service, I was in and out in 5 minutes. Thanks Joe!!

I like to shop at locally owned hardware stores and this is one of my stops!

Always someone ready to help

The customer service at this store is incredible! Bill has helped me multiple times and he has gone out of his way to help me get different jobs done the right way.

Very nice and helpful staff. Stocks just about anything you need. Also cuts glass whete home depot does not

The salesman was very helpful. 😉