Great work! Matched my paint color beautifully and in just 2 days? Expensive..but you get what you pay for. Highly recommend!

They dont accept farmers insurance in case your wondering. My mom had a simple antenna on her car that needed to be replaced. They kept her car for three days. Meanwhile, on the third day they told us that they dont accept farmers and its be almost 2k out of pocket. We couldnt do that, so we had to pick the car back up. they completely disassembled the inside roof of my mothers car and DID NOT FIX IT, while leaving colorful markings on the outside of the car. They wouldnt even wash that off. All because the labor stopped and insurance did not take. Now my mothers car is in even WORSE CONDITION. They wont tell you what insurance they accept unless you ask them...apparently

I had a wreck & my insurance Allstate referred me to this Service King. They had to replace the hood, front grill & headlights. Then paint the whole front-end of my car. Every day I got a call & text message from Service King keeping me updated on the progress. The staff was so helpful & nice. It only took them 2 weeks to finish. When I picked it up it looked like a new car. The paint matched perfectly with the color of my car. Im so thankful for Service King. I would definitely recommend this place to everyone. Keep up the great work Service King.

Service King repaired damage from debris damaging my vehicle . The work was exceptional and I received amazing customer service .as well! I was notified continuously about the status of my car up to the day I was scheduled to pick it up. I made contact a couple of times to ask questions and each time I spoke directly to the person completing the repairs. He was very friendly and answered all my questions and even double checked a specific clause in my policy to ensure the correct parts were completely covered and properly installed . This particular location did not have a rental car facility available in or near it , but they still offered to assist me with the rental. They suggested I come directly to their location and they would receive the rental and check it in so I wouldn’t have to go out of my way to an Enterprise location, turn in the rental and then wait until someone became available to drive me back over to pick up my car. (The rental was turned in without any problems)The people at Service King were consistently professional, prompt , and considerate (very rare these days). What a great experience!

The service was good but the part they used was old and rusty

They young lady at the front desk and George are awesome. They could work on better communication with customers but, overall Im satisfied with work done on my car.

The front counter lady, Grace(?), was helpful and informative.

Staff was very professional and helped with the process of getting my car fixed and getting me into a rental

The level of professionalism exhibited by the staff was beyond amazing. I was informed everyday on the details of my repair. The expected completion date was completed three days earlier. I was extremely impressed. I highly recommend using Service King at this location.

I recently was involved in a wreck and chose to use this Collision Center. They offered superb services and Bill was amazing! He ensured that my car was fixed and restored like it was when I first purchased it. I was amazed with the level customer service they offered especially with it being in the area its in. Thanks guys!

I got in a car wreak and insurance had me take my car there. After getting the appointment I brought my car in. They were really friendly. They kept me informed of what was going on with my car. My car was totalled. They put the bumper back on so I can continue to drive it.

I picked up my car today and they did AMAZING on my car! I was updated about everything and Michael was very helpful and professional handling everything! Good job Service King!

I took my car in for repairs in January. Daniel was very helpful and detailed. He kept me updated throughout the process. My car was ready 3 days prior to the expected date. Very pleased with their service.

Carlos did a great job taking care of me.He kept me informed and my car was back to looking like new in no time. My overall experience with this Service King location was satisfactory. The GM called me mid repair to see how things were going and even followed up with me after I picked to see if I was completely satisfied. Wow!!I’ve used Service King in the past at the Reeder Rd location in Dallas and they also took great care of me and my car.I highly recommend this location !

My experience with this location was excellent. My vehicle was rear ended and sustained quite a bit of damage. . The technicians did a beautiful job repairing and matched the paint perfectly .William Gast is extremely knowledgeable when it comes to how insurance claims work. Thank you to all who worked to get my vehicle repaired.

Super friendly staff, Ruben was always on point with information, he even had my car ready a week earlier. Maritza was very kind and made the check out process fast and easy. I will definitely be back if I’m ever in another accident. Thank you guys for all your hard work!!!

Very untimely service. Stops all communication from the moment they expect a delay. You will be without your vehicles for weeks if u drop it off here.

Staff was friendly. Had a total loss vehicle. Was handled in a timely manner. Communication on their part was excellent.

10 days later and still waiting the estimate he told me we send you the info by your email on 2 hours

This place sucks! My wife wanted to get her car fixed here and the painter did a good job on the paint job, but the body work looked off to me. I expressed my concerns to the estimator and manger chris but they seemed to just want to get me to take my car as is. I am still not happy with my wifes car, wish I would have went somewhere else instead. DO NOT recommend.

Tino is awesome, I ve never gotten better services, only use new replacement parts, can be trusted with your automobile.

Excellent auto shop. I find these guys to be very efficient in their trades. Keep it up!

Hello, I took my car to Service King in June for repair after my car was stolen and recovered in another state. My car was in your companies care for 23 days and the person assigned to help was Ken. The location was the 3504 Marvin D. Love, Dallas, Texas 75224. I received my vehicle back after being told 3 times that it was ready only to be told no, it wasnt. Things that were purported to be replaced were not. Things that were supposed to be replaced were not. My vehicle was reinspected by my insurance company after I asked them to investigate the location for insurance fraud due to my vehicle being returned clearly with damage still to it. I was given a supplement to take my vehicle back to service king or a location of my choice. I chose to try to use you guys again since there was such good work done with my family in the past on their vehicles. I spoke with Daniel at the location in Grand Prairie at 3060 W. I 20 (75052). I was told that he was booked but had to check that I am going to get paid even though he had the supplement and the authorization in his hand from my insurance company. He sent me on my way with the expectation that he would call me back the next day. I had to reach out to him 2 days later. I then was told he had to check with his managers which I thought he had been doing the previous two days. Told me he would call me back Monday. Reached out to him today (Wednesday) as I still had not heard from him. He then advised me that he was super swamped and didnt have time for the cars he has already. I asked what that means for me and he responded with I can always take it back to the first shop (the one that did not repair it correctly). I hung up. This is ridiculous and I would like to be contacted by someone in your corporate office or the office of the president about the way that I am being given the runaround. I am not asking for any favors and my insurance company has paid already and is willing to pay AGAIN to get my car back right. I shouldnt have to go jump through hoops to get help. I will be waiting to hear from someone about this issue. I have tried being patient, but I am very tempted to reach out to abc News8 investigates to see if maybe someone will respond to me once it hits the news about the shoddy work that was done and how one of your representatives charged my insurance company for work NOT done. Thank you.

Good work!

I gave them 1 star only because Carlos was nice and he tried with the help of the other guy me dropping off my car was a good experience however there very slow on getting estimate done as well as getting it fix they drag there feet and the Latino lady who answer the phone there is rude she need to find another job that fits her attitude cause dealing with customers is not it. Do better on time people need there cars they have lifes

Totally satisfied

The receptionist lady was great! We stopped by for an estimate and she gave us a lot of helpful information. She helped us set an appointment, we are set for this coming week!

Excellent customer service! The quality of the repairs were very satisfying, it now looks like there was never any damage. My vehicle was ready as estimated. Thank you Service King!

Poor communication. Had my truck for the better part of a month and when returned to me was missing a dash filler panel that the manufacturer no longer makes. It also had a large dent in the drivers-side rear door. The front end was not aligned (front-end alignment was listed on the bill) and my taillights did not work. I had to take it to another repair center to complete and correct the work. I will not use this facility again.

This company is so unprofessional and absurd to tell me various times my car will be finished within a week. It has been a whole month and my car is still in the shop. They broke my window removing a part so they replaced it therefore took a week longer. They turned my car into me with a scratch hoping I would not notice or just let it slide then made it seem like the scratch wasnt a big deal. Now I have to wait 2 more days to get my vehicle. I have gone out of my way the whole time and they have not tried to accommodate my inconvenience. I would definitely not recommend this company to anyone unless they want to be lied to constantly. Dont waste your money, especially your time with this company!

Got me in and out. Tech was quick and he was thorough

I was in an accident in March 2016 and needed to get my front left part of car repaired they did the job quick but forgot to put screws in undercoverage of vehicle and it dragged and damaged. They also forgot to contact me after 2 months of rim cap being in. They also didnt put on or order a fog light cover on the damaged part of the front left of my vehicle. When I told Ken about it he said they snap on but sometimes pop off. Ken told me in June he would order one, its now October and i still havent received a call. Service king is good just dont go to oak cliff if you have a choice.

When my daughter arrived, we were treated with the utmost respect. We were greeted with smiles and hand shakes. Pleasant coming and Pleasant going.

They give high estimates but the work is good.

I have dealt with this location in the past with my mothers vehicles. And the old Manager was respectful in every way. To hear he was terminated is absolutely horrible. He was a good man. Without him you have lost my business.

I took my truck in today 6-27-2016 to get repaired and the guy going over the damages with me gave me the worst attitude just cause I was letting him know what one of my concerns were with the truck. I have it all on video and it will be all over the internet. I would not take any vehicle to these guys to fix. Theyll treat you like crap!I told him I didnt like his attitude and he said, Well, I dont like your attitude either. Now where I come from you dont talk to your customers like that. He never even apologized and then he still thought I was going to use them to fix my truck??? are you insane? I will never take my business to you guys after that.The only reason these guys get one star from me is because you have to a lest give one star in order to post your review. Otherwise I wouldnt even give them that.

My service adviser Bill was very professional. I appreciated the attention giving on my claim.From start to finish Bill handle everything. Thank you again Bill, Randle and the Service King Team.Shagalia Roddy 2014 Camaro

Charged my grandfather over $800 and only repaired the door lock, did nothing to the body. After his truck was stolen. I never seen a body shop return a vehicle, and absolutely do nothing. I will be making more comments and post pictures.

The great customer service by Matt was excellent... Service King did outstanding job on my moms nissan automobile I will be doing business with yall if needed in the future..thanks

Awesome service and they went the extra mile.

Just know I’ll send customers to you all

Had work done there once and they did a really good job.

The customer service is terrible!!! It seems like the guys there do not even care. Plus, they have attitudes when asking a question about your vehicle. Also, provided wrong information to my insurance telling them it is not drivable when it really is drivable. Will not be going to this Service King in Oak Cliff never again.

Place sucks real bad customer service dont reccomend this place at all

Bad communication. This GM kept trying to convince us that our insurance wouldnt pay for regal bcuz they wouldnt take the car without immediately working on it. They gossip more than work. Lazy office. Not helpful.

Very pist is all I can say.

Accident and repair August 2017 and still at May 2018 waiting on a call to replace License plate housing and Cadillac plate decor. Ruben told me in September 2017, they would give me a call as soon as it comes in.

This place is not to far for me, very convenient.

I took my truck in for repairs to the front number. They told me it would take 3 or 4 days. Its been 2 weeks and I still dont have my truck back.

I swear I won’t take my car back ever the workers took some of my things I left in my car took my Antifreeze in replace it with water in took my tire I didn’t check to see if anything was missing until week later Only Recommend to drive past the company

Had a scheduled appointment for estimates. The guys didnt get a chance to evaluate my damages due to the amount of people waiting for service. Wait time in lobby area was over 2 hours. We left. -5 Stars

They do good work.

Did a good job on my car

I received very good information

Terrible customer service . That is all

Great ppl

They guarantee their work for life!

On a road trip, front bumper started causing problems (PT cruiser.... notorious low front clearance) ....these guys were total sweeties, helped me out on their lunch break no less, and I was back on the road 1/2 an hour later. Yall rock!!!!!

Front desk lady is not polite

Very good

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