user
AutoZone Auto Parts
5471 Lincoln Ave, Cypress, CA 90630, United States
Appearance
AutoZone Auto Parts
Comments
Je
Review №1

Thank you Kevin for helping my mother in law with her car. You went above and beyond and its people like you that keep customers like my mother in law. We appreciate you and thank you.

Cr
Review №2

Very helpful, I had to use some basic tools to change my friends oil for his Mercedes and the employees were very helpful. 5 star customer service!

Jo
Review №3

I came looking for a light bulb and the guy was so lazy to come out to the car and look at what I was trying to explain. Go to another store Poor customer service, and lazy people that don’t want to work.

Gy
Review №4

William is a great help very professional, understanding and patient he deserves to be owner of that location

MC
Review №5

Courteous service. 👍

Ra
Review №6

Great staff. They have everything!

Da
Review №7

Friendly and helpful staff great parts store

An
Review №8

Loni you are a life saver!!! Thank you so much for the great customer service and helping me and my girls out!! You rock!!

J
Review №9

This AutoZone had great customer service and were friendly.Had an old battery in my car that was leaking acid and corroded and after cleaning a couple months back corroded over again where my car would not start. Got a jump and drove here. Let them know that my battery was about 5 years old and they took a look at it and tested it and cleaned it up a bit, free of charge. I had full intention to get a new battery since it was so old. I paid extra to get a battery terminal kit with brush, pads, cleaning spray and protective spray. The guy cleaned up the terminals, installed the new battery, made sure all was good and could start my car and get home.Im not sure of the persons name but for the store owner, the store transaction # was 013756. I wish I could thank him more for his service and hope you could pass it on to them.

He
Review №10

The guys working in there are great.Great place to shop

Da
Review №11

Stopped at Auto Zone for coolant and they had the right type I needed. Didnt know the dudes name who helped me but he was helpful and everyone there had good customer service.Easy peasy.

Jo
Review №12

This place had the worst costumer service. Seriously everyone there has an attitude and seems like they hate their jobs or just hate dealing with costumers. I work in the automotive industry and costumer service is number 1. Something that these guys don’t have and are ruining auto zones reputation. Don’t recommend doing business with them unless your desperate.

Le
Review №13

I just had an incredible experience at this location. Went in this store to utilize their scanner for a check engine light code. The store manager John was kind enough to give me basic instructions on how to replace an ignition coil and hype me up on performing the task well on my own. Since I’m by no means a mechanic and live far from this location I had no choice but to do it right then and there. While unscrewing the bolt on said coil I pulled an unfortunate “blonde” rookie move and broke the bolt off! Absolutely thought I was doomed and seriously screwed up but MANNY G. the parts sales manager SAVED me BIG TIME! While not making me feel super insecure and embarrassed with what I had done. He went above and beyond to help me and he deserves all the praise as I would have been stranded much too far away from my town! THANK YOU MANNY G. Your kindness will forever be appreciated!

Ja
Review №14

I was promptly greeted and offered assistance in finding the correct windshield wipers for my vehicle. At the register, the gentleman offered to put them on for me after I mentioned I’d never done it. Great service.

St
Review №15

Good shop, the staff here are very helpful.

Br
Review №16

Very knowledgeable and helpful. They offer their help you dont have to ask for it. Thats customer service!

Da
Review №17

Great customer service

Di
Review №18

Extremely helpful Id say within 10 minutes my whole problem was resolved LOL

Da
Review №19

The staff was helpful and went out of his way to help me out .

ti
Review №20

Found what I needed and store managers are friendly nice

di
Review №21

Great customer service all the time.

ca
Review №22

Just had the loveliest experience here. The friendly man that helped me today was the Store Manager, John. I had come to him for help, as my car battery needed to be replaced. Prior to visiting his shop, I first stopped by a Pep Boys, the one on Lincoln. The employees working at Pep Boys today told me they would not be able to sell me a battery unless I had it installed on site. We noped out of there pretty quickly. I called the closest Auto Zone in the area while in the parking lot and John answered. I asked if I could purchase a battery over the counter, to which he replied, “Of course!” This incident was a blessing in disguise. John treated us very well! Thanks Auto Zone!

Jo
Review №23

The service man was so helpful. He even installed my windshield wiper fo me.

ph
Review №24

They have a great rewards program and a free tool rental

Th
Review №25

Fantastic customer service. Salesman attempted to help me install wiper blades that I bought from Costco. He confirmed what I found out 20 minutes earlier, that they wont work. Then he brought out some wiper blades from the store and to make sure they would work, he even installed them for me. Sorry I didnt catch his name, but I highly recommend this store.

ci
Review №26

Staff was very friendly and helpful when I came in to get my car battery checked out. They had me in and out in about 20 minutes with a new battery. Great service!

El
Review №27

Had a great experience as always, Ive been there many times and the staff are always helpful.

Ch
Review №28

They are not like the usual Autozones ive always loved. This particular store seems a bit snooty and has a way of making you feel like never going back to that store again. Which is what I intend to do. My suggestion is to go to the location on Lincoln past brookhurst. Theyre the most helpful and are the hub so theyll. Most likely have the parts you need or get them quickly.

Ma
Review №29

Good service and gives good advice

Ch
Review №30

Very helpful staff 🤓

An
Review №31

Great customer service autozone place

Ge
Review №32

Best customer service! Warranty is a must! And they offer you to use their tools and give you great advice. Ill keep coming back.

Ma
Review №33

Ive been customer for years, prices seem competitive

Ya
Review №34

If you go in the morning the crew gives you great customer service. Sadly I cant say the same with the afternoon employees always rude and always sell me the wrong items for my car. When I came back to return the wrong item. They wanted me to come back in the morning to get it changed which didnt make sense.

Ra
Review №35

Good to stop by to get some parts.

Am
Review №36

Good help. Prices are pretty high but the products are always good and has the best warranties, if you want to pay for it. So pros and cons ...

Le
Review №37

Kevin was great with helping me check my car battery life, purchase and installation of it. My glad autozone is available to help their customers with more than just purchases

Wi
Review №38

Friendly and helpful staff.Promptly helped and recommended a few stores since they didnt have in stock. Chain store with the family owned business mentality and attitude.

TO
Review №39

Good atencion they help very well

Je
Review №40

Very helpful staff.

Al
Review №41

Awesome service. Brook was extremely helpful and so very nice. and so was the young gentleman their. My place to buy my car parts.

at
Review №42

I was helped today by Shawn, he was outside with another customer and held the front door open for me. I already knew what I needed, grabbed it and came to the front and was assisted again by Shawn. He apologized for the wait and was courteous, friendly and asked me to let him know how the trim restorer worked out. Service like this is the reason I make a point of shopping only at Auto Zone for my car!

Sa
Review №43

To Who It May Concern this is to inform you that this AutoZone help me very very much Ricardo Tim Jesus help me unbelievable amazing these guys are the best thank you

th
Review №44

Had my batteries

Fi
Review №45

HORRIBLE CUSTOMER SERVICE!!

Ge
Review №46

Jason was so nice and very helpful! He helped me change my headlight on my car! Jason is a quality human being and a 5 Star employee. He gave the best customer service!!! Thank you Jason! I will be back to this Auto Zone.

Da
Review №47

This location has great service and a friendly staff. Plenty of parking and its on a corner so its easy to drive in and out of the parking lot. Autozone has plenty of deals and a decent rewards program. I just started using their app and you can add your rewards card to the app and ditch the card.

An
Review №48

Incredible and 10 stars helpful, they helped me out like pros.Kudos to the manager John, went beyond the top.

Be
Review №49

Kevin the employee cypress store very helpful thanks

Wa
Review №50

Jared was very helpful and knowledgeable. Service was quick and friendly.

Fi
Review №51

A genuine auto parts store with knowledgeable staff and decent prices.

Sc
Review №52

Ran the free scan on my vehicle, then showed me the exact part I needed. I didnt buy the part but the employee never tried to push me to,and even went so far to print out the part with part numbers and a picture of it. I will absolutely be frequenting this location for future needs!

Sh
Review №53

Always helpful and knowledgeable. Thank You.

Ri
Review №54

Great neighborhood parts store with top notch behind the counter service team. These guys never disappoint and always have an alternative, stand-by idea if your stuck.

Ra
Review №55

Good tools and service!

Je
Review №56

People are very helpful

Ke
Review №57

The location was very clean and salesperson, Shawn, who assisted us was quite knowledgeable and helpful making sure we got the correct product for our make and model of car.

Ch
Review №58

Many car parts at reasonable prices. Lots of deals and helpful, curtious customer service. An excellent experience.

Da
Review №59

Item I needed was in stock. Easy to find. Help was offered but declined. Fair prices.

Le
Review №60

I love this Auto Zone! They are right down the street from where I live and the people in there are always very nice and helpful to me! Keep up the good work!!!!

Ke
Review №61

Goods Ace to go for basic to modern car essentials or car cares products

Di
Review №62

Friendly service

Ri
Review №63

Great experience! Was in and out in no time..Plus got my Veterans discount!!!

Ga
Review №64

Customer service are awesome! Always polite and quick to help if needed!👍

Ab
Review №65

Havebeen years my shop store since they open, excellent custumer service

El
Review №66

Always the go to store for my automotive needs

Ka
Review №67

Love it

Ma
Review №68

Costumer service is amazing and all the staff are polite and ready to be of service. Thank you.

Pa
Review №69

They were able to use their dignostic machine and explained the system air to gas sensor was faulty. Bought it and installed it and problem was sourced, and supplied at the store. Happy, Happy!

Ke
Review №70

Have most common car parts. They have to order certain parts that aren’t even very uncommon. They don’t have anything for small engines. I was looking for a fuel filter for my lawnmower but they didn’t have it. There is always a wait. I think they never have more than 2 people working at one time. Fine place if you need to grab a common part. I don’t recommend if you are looking for something a little out of the ordinary.

Ro
Review №71

I got the part I needed fast and without a hassle. Great customer service!

Ma
Review №72

Thank you Ben for taking the time out to educate me on the difference between a Check Engine light vs Service Engine Soon light.Your personal assistance more than makes up for your coworker. The gentleman in the red shirt on duty at 3:30pm Wednesday 1/8.He seemed too preoccupied to even take a moment to say he was busy (of which I would have understood), instead he just suggested I take care of the testing myself.I wonder if my Mother came in he would have done the same.Thank you again Ben for explaining my circumstance, offering your informed opinion, and walking me out to my car to physically help.Truly because of you Ben, I know that Customer Service is not dead! Great find Autozone, hopefully the company is aware of the high calibur of employee they have on staff.

Sc
Review №73

They were fast and professional

Er
Review №74

Staff was great, very knowledgeable, helpful and provided excellent customer service.

Ma
Review №75

Stopped by to buy a screwdriver to change a rear signal bulb and they just let me use/borrow one real quick instead, cool.

SO
Review №76

They have all your parts you need but the lines takes forever.

Ju
Review №77

They finally have one around my area thank God. 😂🤣😂🤣👍🤠🤤🤤. Lol

Ch
Review №78

Daniel always does his best to help me. The entire staff here is very helpful.

Ro
Review №79

Didnt have what I want but told me were to get it

Re
Review №80

Always helpful and friendly especially the curly mustache associate or manager...

Jo
Review №81

Quick in and out if you call ahead of time staff very helpful

Sa
Review №82

Good customer service. Prices are on the higher end I feel.

R
Review №83

Nice uncrowded auto parts store. Friendly staff but looked up a taillight bulb for my car which was wrong (went to Westminster autozone whose employees corrected the error).

Om
Review №84

Plenty of stuff to help you out fast, courteous and knowledgeable

Ma
Review №85

My car had some issues they changed for me the wipers, very very helpful staff

Ja
Review №86

Fast and efficient.

Le
Review №87

The young lady really knows her products. She sold me just what i needed. Thanks

Wa
Review №88

All the parts you need at cheap price.

Ju
Review №89

I never felt oversold, pushed into buying anything, or even swindled. Thanks guys for the great work always!

Ra
Review №90

Everyone is helpful and friendly

Sc
Review №91

Good service always happy with this place

Ru
Review №92

Good service. Convenient place for auto parts.

St
Review №93

Good place to shop

HG
Review №94

Not much help from the staff on may 23 , 6 pm

Ba
Review №95

Excellent helpful friendly sales team

Ma
Review №96

Very helpful and friend staffs.

Da
Review №97

Walked into Autozone off lincoln and walker asked for assistance buying antifreeze Michael the associate pointed to the back and said its along the wall. I was not sure what kind to get, because of the type of car i have. Another associate asked Michael to show me. He walked me to the back in pointed at a chart for me to look at. I then asked for someone else to assist me and i was assisted. But Michael does not have customer service skills how can your establishment allow this type of treatment

Li
Review №98

The sales people are helpful and the prices are ok if you look carefully.

Mi
Review №99

This is my favority Auto zone store in OC, open late hours. Commercial account Frank does a great job.

Da
Review №100

Good prices great service

Information
33 Photos
100 Comments
4.2 Rating
  • Address:5471 Lincoln Ave, Cypress, CA 90630, United States
  • Site:https://www.autozone.com/locations/ca/cypress/5471-lincoln-ave.html?cmpid=LOC%3AUS%3AEN%3AAD%3ANL%3A1000000%3AGEN%3A5521&y_source=1_MjQ2OTY2My03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 714-995-4644
Categories
  • Auto parts store
  • Car accessories store
  • Car battery store
  • Tool rental service
Working hours
  • Monday:8AM–9PM
  • Tuesday:7:30AM–9PM
  • Wednesday:7:30AM–9PM
  • Thursday:7:30AM–9PM
  • Friday:7:30AM–9PM
  • Saturday:7:30AM–9PM
  • Sunday:7:30AM–9PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Planning
  • Quick visit:Yes
Payments
  • NFC mobile payments:Yes
Similar organizations