This place came recommended by a doctor I work with. I buy a commercial treadmill for my home maybe 6 months ago max. It began making noises recently so I attempted calling to get an answer for the noise. No one called back or responded. I drove to the facility and was told the belts last a good 10 years that its probably just in need of WD-40 Silicone. He gave me the number to the repair guy he uses all the time. I was told parts and labor is covered but not wear and tear. I called the gentleman to my house whom came sameday! He was phenomenal. He told me it WAS the belt. I called the company back and said clearly the belt didnt last 10 years. I just bought this machine and used it maybe 5 times it isnt from wear and tear. I was sold a treadmill that had a broken down belt. He refused saying it wasnt covered. I will NEVER go here again for other equipment. I will make sure no one goes here again. What a rip off.Edit: To his comments below. I work in a hospital. I used that machine not even 6 times. Regardless of what was miscommunicated, even IF he claims belts last 2-3 years it doesnt negate the fact that I purchased it 7 months ago. 🤷‍♀️

Ordered 5 treadmills. When they got here one was damaged most likely during shipping. He sent the part to fix it right away. Treadmills also more than satisfactory.

Contacted Chris at Big Fitness for a specific treadmill. When I arrived at the store, the treadmill was prepped and ready for me. I actually ended up buying a rower instead but Chris was professional and accommodating. Big Fitness is definitely a good place to buy fitness equipment

Ordered a used Cybex arc trainer. Pros: Item was exactly what I ordered, in perfect working condition so far. It was described as mint and I received a nearly pristine machine with only 72 miles on it at a great price. Cons: The machine was shipped on a pallet that broke during transport, which gave the delivery driver fits. He left 400+ lbs of arc trainer in the street in front of my house, not in the driveway, necessitating emergency acquisition of men to move it. Overall, I got better than what I paid for, but would advise the business to review the shipping company and maybe upgrade.

THIS PLACE IS A SCAM! Ordered a piece of equipment and had never received it. Were trying to pick it up, called multiple times, but didnt get any response. When tried to call from different number someone would picked up and ask what piece of equipment we were looking for thinking we were new customers. But when they found out we were trying to get something that has been paid for we have been hung up on.Response to the owner: yes, order has been place under a different name. And we are still having issues with a credit card company for a product we have never received. 10 months later.

Ordered and arc trainer and received in great working condition, minor rust but nothing wrong

Terrible customer service. They are not helpful at all. They seem as if they have way better things to do. Just a poor business.

Best place to buy fitness equipment.

Ordered and never received products. This place is a scam.

Simply the best!!!